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HSO International - Senior CI Consultant - D365 Finance
Remote, NL
Customer Success / Support
HSO International - Senior CI Consultant - D365 Finance
Remote, NL
Customer Success / Support
Role introduction
Position: Senior CI Consultant - D365 Finance
Department: Global Managed Services
Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands.
What is your goal?
You will act as the functional point of contact within the team, collaborating closely with Technical Consultants and the Service Delivery Manager to deliver high-quality support and managed services. Your responsibilities include incident management, root cause analysis, change requests, and continuous service improvement initiatives.
Leading Microsoft Partner
HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally.
HSO International
At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.
Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/
Key Responsibilities
- Deliver high-quality business and application support services to clients, focusing on finance processes within Dynamics 365.
- Analyze and resolve 2nd and 3rd line functional incidents, including escalations for priority cases.
- Perform root cause analysis and implement long-term resolutions to recurring issues.
- Design, test, document, and deploy functional and integration changes (RFCs).
- Support project handovers to GMS during UAT and Hyper Care phases.
- Continuously assess customer feedback to improve service quality and value.
- Communicate progress and updates clearly to internal and external stakeholders.
- Participate in pre-sales activities and advise clients on industry best practices.
When do we match up?
You are...
- Able to analyze and resolve complex, multi-layered functional incidents.
- Capable of growing into a functional lead role within the continuous improvement team.
- Strong communication, problem-solving, and analytical skills.
- Proactive and customer-oriented mindset.
- Comfortable working independently and taking ownership.
You have...
- 7+ years of experience implementing and supporting Dynamics 365 Finance, ideally in global or intercontinental rollouts.
- Strong expertise in D365 F&O Finance modules, financial process mapping, and solution design.
- Experience with financial reporting tools such as Power BI or Management Reporter.
- Skilled in troubleshooting, root cause analysis, and resolving functional system issues.
- Familiarity with data migration and integration tools like DMF, OData, and Azure Logic Apps.
- Fluent in English; any other additional language is a plus.
- MB300, MB310, and MB700 certifications preferred.
Why should you choose HSO International?
Development and growth
You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions.
Fun and success
You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.
International project exposure
Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.
Freedom and responsibility
You have the freedom and flexibility to organize your workdays, but especially to shape your own career.
Take the next step!
Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
Apply now!
Fill out the form below, include your resume and we will get in touch with you shortly.
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ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Dynamics 365 CE Field Service Consultant
Position: International Dynamics 365 CE Field Service Consultant Department: Customer Engagement Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation are only available within the Netherlands. What is your goal? As a Dynamics 365 CE Field Service Consultant, you will lead international implementations, helping clients optimize service operations through Microsoft technology. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 350+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Work on Dynamics 365 CE & Power Platform projects across the globe. Take the next step! Key Responsibilities Deliver and implement the latest Microsoft technologies, such as Dynamics 365 CE & Power Platform internationally; Deliver high-quality business and software application services to clients. The creation of high-quality and sustainable client solutions. Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. Measure customer expectations of business knowledge, skills and behavior. Identify business/project risk and mitigate or communicate as necessary. Communicate progress updates to relevant parties both formally and informally. Participation in pre-sales activities as requested. Always represent HSO International professionally and positively. Advise customers on industries’ best practices proactively rather than passively. When do we match up? You are... You are ambitious and eager to learn. You are fluent in English, both spoken and written; other languages such as French, German, Spanish and Italian are a big plus. You have good communication skills, and you are creative in solving problems. You have strong analytical skills, and you are proactive. You are customer-oriented, not afraid of taking responsibility and able to work independently. You are a team player who can easily fit into a vibrant international team of colleagues from different cultures and locations. You are willing to take an extra challenge to work and travel for international projects worldwide. You have... University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or comparable education. At least 2-3 years of professional experience with Microsoft Dynamics 365 CRM / Customer Engagement, ideally in an international environment. Experience in field service and customer service, service desk, case management, queues, dispatching, knowledgebase, contracts / SLAs and customer service, as well as field service planning, inventory and assets management; At least completed two field service implementations. Experience as a consultant on at least 1 international end-to-end CRM implementation – preferable with intercontinental rollouts. Preferred pre-sales experience. Strong presentation and demonstration skills. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL
Remote
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - D365 CE & Power Platform (Technical) Solution Architect
Position: Dynamics 365 CE & Power Platform (Technical) Solution Architect Department: CE & Power Platform Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship and relocation are only available within the Netherlands. What is your goal? As a Dynamics 365 CE & Power Platform Technical Solution Architect, you will design and deliver innovative customer engagement solutions using Microsoft Dynamics 365 CE, Power Platform, and Azure services. Your goal is to define the best strategy for digital transformation, lead technical architecture design, and ensure seamless integration across systems. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Conducting envisioning discovery workshops and architecture design workshops. Making technology choices aligned with architectural requirements. Preparing and defining architecture designs, guiding business transformation and business-value approach. Providing proactive support in program/project delivery, anticipating issues and working alongside the delivery teams. Understanding the customer's operational landscape and leveraging it for architecture validation. Staying informed about evolving business technology trends to shape long-term strategic roadmaps and the feasibility of these in supporting our customers. Optimizing business processes for greater efficiency and effective technology deployment. Undertaking business process design and documentation. Facilitating agile, innovative projects alongside the main program. Developing and updating internal tools and best practices for the Project team. When do we match-up? You are... You are ambitious and eager to learn; You are fluent in English, both spoken and written; other languages such as French, German, Spanish and Italian are a big plus; You have strong analytical skills and you are proactive; You have good communication skills and you are creative in solving problems; You are customer-oriented, not afraid of taking responsibility and able to work independently; You are a team player who can easily fit into an international vibrant team of colleagues from different cultures and locations; You are willing to take an extra challenge to work and travel for international projects all over the world. You have... University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or a comparable education. At least 8 years of CRM experience – Microsoft Dynamics 365 CE or earlier versions of Dynamics CRM preferably. Experience as an architect on at least 4 international end-to-end CRM implementations – preferable with intercontinental rollouts. Adept at Business Requirement Analysis and Architecture Design Good written and verbal communication skills Strong understanding of the concepts of modern technology Expert level in Microsoft D365 ecosystem and suite of solutions Broad understanding of all the elements of the Microsoft technology platform. Preferred pre-sales experience. Excellent presentation and demonstration skills. Excellent coaching and mentoring skills. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
GB
Manchester
Consulting & Advisory
Manufacturing Industry Director
About HSO HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for in 2021, 2022, and 2023. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Role Purpose The Industry Market Unit Director for Manufacturing is a senior leadership role responsible for defining, growing, and executing HSO’s manufacturing go-to-market strategy. The role brings manufacturing industry expertise together with a modern understanding of Microsoft’s cloud, data, and AI-driven business applications to drive measurable business outcomes for clients. This role leads with industry and business process rather than technology alone. Manufacturing organisations are increasingly focused on resilience, supply-chain visibility, sustainability, and data-driven decision-making. The IMU Director ensures HSO’s manufacturing proposition aligns to these priorities while leveraging the full Microsoft ecosystem. Scope and Accountability Full P&L and revenue responsibility for the Manufacturing IMU Ownership of key manufacturing accounts and long-term account development strategies Executive-level engagement with manufacturing clients and partners Leadership of business consultants, solution architects, and virtual teams aligned to Manufacturing Contribution to UK and Group-level industry strategy and growth plans Key Responsibilities Industry and market leadership, including defining and evolving HSO’s Manufacturing industry proposition and acting as HSO’s senior Manufacturing representative with customers, Microsoft, and industry bodies Go-to-market and sales enablement through driving manufacturing-specific initiatives, campaigns, account strategies, and supporting bid and sales activity Solution and capability development across Dynamics 365 Finance and Supply Chain Management, Customer Engagement, Power Platform, Azure data, analytics, AI, and Copilot Client and delivery oversight, including maintaining long-term executive relationships and ensuring customer satisfaction, retention, and value realisation Leadership and collaboration across IMU Directors, Solution Line Directors, and Shared Services Key Requirements Significant experience within the Manufacturing sector Strong understanding of manufacturing trends including supply-chain resilience, smart manufacturing, and sustainability Strong understanding of enterprise technology landscapes, including cloud, data, and AI Ability to engage and influence at executive (C-level) Strong commercial, leadership, and P&L management capability Our Approach to Hiring We set the bar high and won’t extend an offer until we’re confident we’ve found the right person for the role. That’s why some of our vacancies may remain open for several months or be reposted — we prioritise long-term fit and potential over speed. Research shows that women and under-represented groups are less likely to apply unless they meet every requirement. At HSO, talent and potential matter more than ticking every box. If this role excites you and you believe you could grow into it, we strongly encourage you to apply. HSO is an equal opportunities employer. We consider all qualified applicants and are committed to providing reasonable adjustments for individuals with disabilities. If you need support at any stage of the recruitment process, please let us know how we can help. Success Measures Manufacturing revenue growth and margin performance New client acquisition and strategic account expansion Customer satisfaction and retention Pipeline generation and conversion Location This is a hybrid role, with flexibility to work from home combined with office collaboration as required. Hours Normal office hours are 09:00 to 18:00 (with one hour for lunch). Salary We offer a competitive, market-aligned salary reflecting the skills and experience of each candidate. The salary package will be discussed during the interview process and based on current market benchmarks and individual qualifications. In addition to base salary, eligible employees have the opportunity to earn performance-based bonuses and participate in our comprehensive benefits programme. Benefits Paid Holidays Birthday Day Off Pension Healthcare Dental Life Insurance x3 basic pay Tonic Wellbeing Reward Days and Workshops Perkz retail discounts HSO is an equal opportunities employer. We welcome applications from all backgrounds and are committed to building an inclusive workplace where everyone can thrive.
US
New York
Cloud & Infrastructure
Modern Workplace Engineer
As a Modern Workplace Engineer, you can expect to… Design, implement, and manage Microsoft 365 solutions across Entra ID / IAM, Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Multi‑Tenant Organization environments, ensuring secure, scalable, and high-performing collaboration platforms. Serve as a trusted technical advisor to stakeholders, translating business needs into effective cloud architectures and operational solutions. Lead and execute migrations from Google Workspace, Slack, on‑premises systems, and other cloud environments into Microsoft 365, ensuring seamless transitions with minimal disruption. Configure, administer, and optimize Entra ID, including identity governance, user lifecycle management, conditional access, MFA, SSO, and related IAM components. Implement and maintain Microsoft 365 security, compliance, and governance policies—including DLP, retention, device management, conditional access, and zero-trust controls. Troubleshoot and resolve complex issues across Microsoft 365 services, acting as the escalation point for collaboration, identity, endpoint management, and security-related challenges. Leverage PowerShell, Graph API, and Power Automate to build automations, streamline workflows, and improve administrative efficiency. Create and maintain technical documentation, runbooks, diagrams, security baselines, and operational standards. Collaborate with cross-functional teams—security, infrastructure, HR, business operations, project management—to deliver cohesive, end‑to‑end solutions. Stay current with Microsoft 365 innovations, roadmap changes, and best practices; proactively recommend improvements to enhance user experience, security posture, and system reliability. Support project delivery efforts, contributing to solution design, planning, implementation, testing, and knowledge transfer for clients and internal teams. You’re great at… Building trust and credibility with technical and non-technical stakeholders through strong communication, clarity, and follow-through Navigating complex technical challenges with analytical thinking, patience, and a customer-first mindset Balancing strategic design with hands-on engineering in a fast-paced, high‑growth environment Applying Microsoft best practices consistently while tailoring solutions to unique organizational needs Interpreting service data, audit logs, and metrics to identify risks, troubleshoot issues, and propose optimizations Managing competing priorities with strong organization, detail orientation, and a solutions-focused approach Partnering cross-functionally across security, infrastructure, operations, and project teams to deliver successful outcomes Maintaining integrity, accountability, and discretion while working with sensitive system access and identity data Sound interesting? If so, you’ll have… Strong experience with Microsoft 365 workloads, including Entra / IAM, Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Multi-Tenant Organization Hands-on experience migrating from Google Workspace, Slack, or other collaboration/cloud platforms Strong PowerShell scripting skills, Graph API experience, and familiarity with Power Automate Solid troubleshooting skills across identity, endpoint management, messaging, collaboration, and security workloads Experience with identity management and Entra ID administration Knowledge of security, compliance, and governance practices within Microsoft 365 Bachelor’s degree in Information Technology, Computer Science, or related field (preferred but not required) Microsoft certifications such as Microsoft 365 Certified: Modern Workplace Administrator Associate (plus if held) Experience with Azure services (a plus) The Perks We offer competitive pay and a comprehensive benefits package designed to support your health, flexibility, and long-term success. Benefits include generous paid time off, medical, dental and vision coverage, flexible spending accounts, a health reimbursement account, and a 401(k) plan with company match. You’ll also work alongside collaborative, driven teammates in a dynamic and growing professional services environment. HSO is an Equal Opportunity Employer.
GB
Remote
Cloud & Infrastructure
PowerApps Developer
About HSO HSO is a leading global provider of enterprise business solutions and a trusted Microsoft Solutions Partner. Founded in 1987, HSO delivers digital transformation through Microsoft Dynamics 365, Power Platform, Azure, and other Microsoft technologies, helping clients achieve sustainable success. We combine deep industry expertise with technological innovation to create long-term value for our clients across sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government. HSO has been voted in the UK’s Top 10 Best Large Companies to Work For for the last three years running and is proud to have been named D365 Finance Microsoft Partner of the Year and finalist for D365 Sales & Marketing. People join and stay at HSO because we care - about adding value to our customers, delivering what we promise, striving to improve ourselves, being inclusive, and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different from other Microsoft partners. Caring about our people, customers, and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Role Overview: The Microsoft Power Apps Dveloper (Full Stack) designs and delivers enterprise-grade solutions using the Microsoft Power Platform, combining low-code capabilities with full-stack development and Azure services. The role focuses on building secure, scalable applications by extending Power Platform solutions with custom code, modern front-end technologies, and cloud-native integrations. It requires strong technical judgement, hands-on development expertise, and the ability to influence solution design and engineering standards across Power Platform and Azure-based solutions. Role Responsibilities Design and develop enterprise Power Platform solutions using Power Apps (Canvas & Model-Driven), Power Automate, and Dataverse Build and extend solutions using custom connectors, plugins, PCF controls, and Azure services Develop and maintain integrations with Dynamics 365, Azure services, and third-party systems Apply full-stack development principles including clean architecture, performance optimisation, and security best practices Collaborate with architects, consultants, and delivery teams to translate business requirements into technical solutions Contribute to DevOps pipelines, CI/CD, and ALM processes for Power Platform Support solution governance, environment strategy, and application lifecycle management Required Skills & Experience Strong experience working within Microsoft Power Platform projects in a Pro-code environment. Power Apps (Canvas & Model-Driven) Previous engagements designing and developing Power Apps (Canvas & Model-Drive apps) and Power Automate. Able to create and manage data models using MS Dataverse Full Stack Development experience including .Net / C#, JavaScript / TypeScript, REST APIs Experience extending Power Platform with: Custom connectors Power platform plugins PCF controls Experience with Azure services (Functions, Logic Apps, App Services, Service Bus, etc.) Solid understanding of software engineering principles, not just low-code configuration Experience working in Agile / DevOps environments Desirable Skills React (Commercial Experience) Dynamics 365 Business applications exposure Power Platform governance, environment strategy, and security Azure DevOps or GitHub Actions Automated testing for front-end and APIs Microsoft certifications (Power Platform, Azure, Dynamics 365) Location This is a hybrid role and can be based either from our London, Glasgow or Manchester offices, as well as from home. There may be occasional planned travel, involving overnight stays near our offices and other UK locations for customer / internal meetings, events and training. Total Reward We offer competitive and equal pay which reflects the skills, experience and performance of the individual. Any reward package will be discussed honestly during the interview process. Our people have the opportunity to earn performance-based bonuses or commission, and everyone can benefit from paid holiday, private healthcare, private dental care, life assurance, pension, retail discounts and monthly wellbeing activities.
GB
Manchester
Customer Success / Support
IT Administrator - Manchester Based
About HSO HSO is a leading global provider of enterprise business solutions and a trusted Microsoft Solutions Partner. Founded in 1987, HSO delivers digital transformation through Microsoft Dynamics 365, Power Platform, Azure, and other Microsoft technologies, helping clients achieve sustainable success. We combine deep industry expertise with technological innovation to create long-term value for our clients across sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government. HSO has been voted in the UK’s Top 10 Best Large Companies to Work For for the last three years running and is proud to have been named D365 Finance Microsoft Partner of the Year and finalist for D365 Sales & Marketing. People join and stay at HSO because we care - about adding value to our customers, delivering what we promise, striving to improve ourselves, being inclusive, and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different from other Microsoft partners. Caring about our people, customers, and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Description: IT Administrator Team: Internal Systems & Security (UK & Global Operations) Role Type: Support & Infrastructure Role Overview Working as a key member of the UK IT team while collaborating closely with our Global IT function, you will provide first and second-line support to staff across the business. This role is a hybrid of end-user support, infrastructure maintenance, and security operations. You will champion the use of modern technology—including AI assistants—and ensure our global workforce stays connected and secure. Key Responsibilities Support & Service Delivery Service Desk Management: Monitor and resolve tickets via our IT Service Management (ITSM) platform, ensuring accurate logging and timely updates. Global Collaboration: Work alongside international IT counterparts to resolve cross-regional issues, support global projects, and ensure consistent service delivery across time zones. End-User Support: Assist staff via phone, Teams, email, and walk-ups, troubleshooting issues with Windows/Mac OS, Office 365, and mobile devices in a courteous and supportive manner. Onboarding: Prepare laptops (via Autopilot/Imaging) and mobile devices for new starters, ensuring a seamless "Day 1" experience for both local and remote employees. Infrastructure & Security Identity Management: Administer user accounts, groups, and permissions using Active Directory and Microsoft Entra ID (Azure AD). Security Monitoring: Monitor alerts within Microsoft Defender and 365 Compliance centers, triaging basic threats and escalating complex security incidents to the Information Security Manager. AI & Innovation: Act as a champion for new tools, including supporting the adoption of Microsoft Copilot and other AI-assisted technologies, helping staff understand how to use them safely and effectively. Asset Lifecycle: Manage the IT asset register, including purchasing requests, stock maintenance, and the secure disposal/recycling of retired hardware (WEEE compliance). Projects & Maintenance Documentation: Contribute to the maintenance of the IT knowledge base, network documentation, and asset registers. Maintenance: Assist with the patching, upgrading, and maintenance of the IT and IS infrastructure (Server/Cloud). Policy Implementation: Work with the Information Security Manager to roll out new software controls, policies, and data protection measures. Data Protection: Ensure all administrative tasks (such as user creation and asset disposal) adhere to GDPR regulations, and support the wider team in delivering IT compliance initiatives. Audit Assistance: Support the IT Manager in delivering compliance projects (including ISO 27001, ISO 9001, and emerging AI governance standards). This will involve gathering audit evidence, checking logs, and ensuring registers are audit-ready. Personal attributes Global Mindset: Ability to work effectively within a distributed global team and communicate with colleagues from diverse cultural backgrounds. Problem Solving: Excellent diagnostic skills with a patient, methodical approach to troubleshooting. Communication: The ability to explain technical concepts (including AI and Cloud functions) to non-technical users clearly. Adaptability: A keen interest in emerging technologies (specifically AI and Automation) and a willingness to learn new platforms quickly. Autonomy: Ability to prioritize tasks and work independently when required, taking ownership of tickets through to completion. Technical Knowledge Mandatory Identity Management: Strong knowledge of Active Directory and Microsoft Entra ID (formerly Azure AD). Microsoft 365 Administration: Experience managing Exchange Online, Teams, and SharePoint permissions. Networking Fundamentals: Experience of TCP/IP, DNS, DHCP, and VPN technologies. Hardware Support: Proficiency in troubleshooting Laptops, Desktops, and Peripherals. Desirable App & Bot Development: Experience creating internal apps, flows, or chatbots using Microsoft Power Platform (Power Apps, Power Automate) or Microsoft Copilot Studio. AI Literacy: Familiarity with Generative AI tools (e.g., ChatGPT, Microsoft Copilot) and prompt engineering basics. Endpoint Management: Experience with Microsoft Intune / Endpoint Manager for device deployment. Cloud Infrastructure: Basic understanding of Microsoft Azure resources. Automation: Knowledge of PowerShell scripting to streamline repetitive tasks. Security: Basic experience with Firewall administration or Anti-Virus consoles.
US
Remote
Human Resources & Talent
HR Business Partner
As an HR Business Partner, you can expect to… Serve as a dedicated, embedded HR partner to an assigned service line, aligning people strategies with business objectives and acting as a trusted advisor to leaders and managers Own the end-to-end performance management lifecycle for your service line, ensuring timely completion of reviews, development plans, and feedback cycles Facilitate calibration sessions to drive consistency, identify high and low performers, and support fair, data-driven talent decisions Partner closely with the Chief People Officer on talent reviews, succession planning, promotion readiness, and identification of high-potential employees Act as the first point of contact for employee relations matters within your service line, advising leaders on conflict resolution, performance improvement, corrective action, and terminations Support employee relations investigations in collaboration with the CPO and Legal, ensuring confidentiality, consistency, and compliance with company policies and employment laws Partner with HR Operations to deliver a seamless onboarding experience, coordinating onboarding plans, buddy assignments, and manager readiness for new hires Review and analyze exit interview feedback, identifying trends and contributing insights to retention and engagement strategies Collaborate with Learning & Development to deploy training initiatives, identify skill gaps, and recommend targeted development opportunities aligned to business needs Translate engagement survey results into actionable, localized plans in partnership with service line leaders Work closely with Resource Management to support workforce planning, utilization, and retention across the service line Act as a liaison for HR programs and policies, clearly communicating corporate initiatives and gathering feedback on adoption and effectiveness Maintain accurate employee data in BambooHR and related systems, ensuring organizational structures, job titles, and employee records remain current and reliable Generate people-related reports and insights for HR leadership and business stakeholders to support informed decision-making Coordinate with Payroll, Benefits, and HR Operations to resolve employee changes, system issues, and process questions efficiently You’re great at… Building trust and credibility with leaders and employees through strong relationships, sound judgment, and consistent follow-through Navigating sensitive conversations with professionalism, empathy, and discretion Balancing strategic thinking with hands-on execution in a fast-paced, professional services environment Applying HR policies and practices consistently while tailoring guidance to real-world business scenarios Analyzing people data and trends to proactively identify risks, opportunities, and solutions Managing multiple priorities with strong organization, attention to detail, and a solution-oriented mindset Partnering cross-functionally with HR Operations, L&D, Resource Management, and leadership teams to drive cohesive outcomes Acting with integrity and accountability while handling confidential and complex employee matters Sound interesting? If so, you’ll have… Bachelor’s degree in Human Resources, Business Administration, or a related field 3–5 years of progressive HR experience, ideally in an HR Generalist or HR Business Partner role Strong working knowledge of performance management, employee relations, and core HR operations Experience supporting leaders in professional services, consulting, or technology-driven environments (preferred) Familiarity with talent reviews, engagement surveys, and succession planning processes Experience using HRIS platforms (BambooHR preferred) and Microsoft Office tools HR certification (PHR, SHRM-CP) is a plus The Perks We offer competitive pay and a comprehensive benefits package designed to support your health, flexibility, and long-term success. Benefits include generous paid time off, medical, dental and vision coverage, flexible spending accounts, a health reimbursement account, and a 401(k) plan with company match. You’ll also work alongside collaborative, driven teammates in a dynamic and growing professional services environment. HSO is an Equal Opportunity Employer.
IN
Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind Technical Lead - AI & Copilot | Studio
Role Summary We are seeking a Senior AI & Copilot Developer to design, develop, and deploy AI-driven applications and copilots that enhance productivity, decision-making, and user experiences across Microsoft 365, Dynamics 365, and the Power Platform. You will work closely with architects, functional consultants, and business stakeholders to create scalable, secure, and intelligent solutions that leverage Azure OpenAI, Microsoft Copilot Studio, and other AI technologies. Key Responsibilities Solution Design & Development Architect and implement AI copilots, plugins, and conversational agents within Copilot Studio, Power Platform, and Dynamics 365. Integrate Azure OpenAI, Cognitive Services, and Azure ML models into business applications. Extend copilots with custom connectors, APIs, and plugins for enterprise scenarios. AI/ML Integration Build and fine-tune prompts, retrieval-augmented generation (RAG) pipelines, and knowledge grounding strategies. Implement AI-powered automation (e.g., Power Automate with Copilot). Ensure solutions align with responsible AI principles (bias, security, compliance). Collaboration & Delivery Partner with business and functional teams to translate requirements into AI use cases. Mentor junior developers and contribute to AI best practices. Support pre-sales and client workshops, showcasing AI/Copilot capabilities. Required Skills & Experience Experience: 6–10 years in software development, with at least 2–3 years in AI/Copilot-related solutions. Strong proficiency in: Microsoft Copilot Studio (building copilots, conversation flows, orchestration). Power Platform (Power Apps, Power Automate, Power Virtual Agents). Dynamics 365 CE / ERP integration with Copilot. Hands-on with Azure OpenAI (GPT models), Azure Cognitive Services, Azure ML. Proficiency in C#, .NET, TypeScript/JavaScript, and Python (for AI/ML integration). Solid knowledge of REST APIs, Graph API, Dataverse, and custom connectors. Experience in prompt engineering and RAG for enterprise copilots. Strong understanding of data security, compliance (GDPR), and responsible AI principles. Ability to work in Agile delivery environments and manage stakeholder expectations. Excellent communication, presentation, and leadership skills. Nice to Have Microsoft Certifications: AI-102 (Azure AI Engineer) PL-200 (Power Platform Functional Consultant) MB-260 (Customer Insights – Data Analyst) Experience with multi-modal AI (text, voice, image) copilots. Background in Data & Analytics (Power BI, Synapse, Fabric). Exposure to Generative AI orchestration frameworks (LangChain, Semantic Kernel).
IN
Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind - Full Stack Developer – Dynamics 365 CE/CRM
Job Title: Full Stack Developer – Power Platform / Dynamics 365 CE Location: Remote/Hybrid Experience: 6 to 8 years Job Type: Full-time Job Summary We are seeking a Full Stack Developer with strong expertise in React JS and TypeScript, along with hands-on experience in Microsoft Power Platform and Dynamics 365 Customer Engagement (CE). The ideal candidate will be proficient in building scalable front-end components and robust backend integrations using Dataverse, PCF, plugins, and Azure services. Experience with F&O integrations and Project Operations is a plus. Key Responsibilities • Develop and maintain front-end applications and components using React JS and TypeScript • Design and build PCF components leveraging React and TypeScript for Dynamics 365 CE • Develop Custom Pages, Custom APIs, and Dataverse plugins using C# • Implement integrations between Dynamics 365 CE and F&O using Dual-write and Virtual Tables • Build and support integrations using Azure services such as Azure Functions, Azure Service Bus, and Logic Apps • Collaborate with functional and technical teams to translate business requirements into high-quality technical solutions • Follow best practices for performance, security, code quality, and ALM • Participate in code reviews, deployments, and production support Required Skills & Qualifications • Strong hands-on experience with React JS and TypeScript • Solid experience in Dynamics 365 CE / Dataverse • Proven experience in developing: o PCF components o Custom Pages o Custom APIs o Plugins • Strong C# skills for Dataverse plugins and server-side development • Experience with Azure integration services: o Azure Functions o Azure Service Bus o Azure Logic Apps (preferred) • Familiarity with Dual-write and Virtual Tables for F&O integration • Good understanding of Power Platform architecture and ALM practices Good to Have • Experience with Dynamics 365 Project Operations • Exposure to Azure DevOps CI/CD pipelines • Experience working in Agile / Scrum environments Soft Skills • Strong problem-solving and debugging skills • Excellent communication and collaboration abilities • Ability to work independently in a fast-paced environment
US
Remote
Sales & Business Development
Microsoft D365 Sales Executive, Professional Services
As a Microsoft D365 Professional Services Sales Executive you can expect to… Position HSO in prospecting, qualifying, consultative selling and closing new business Possess a deep understanding of Microsoft technologies, especially those relevant to the Professional Services sector Develop and manage all phases of the sales cycle including prospecting, qualifying, consultative selling and closing new business Lead introductory meetings with prospects with a consultative sales approach to solve Professional Services client problems and position the value of HSO Develop strategic accounts and execute sales strategies with defined sales plays Utilize a consultative sales approach to solve client problems and position the value of HSO Work proactively and independently as a hunter, developing relationships, driving new business by demonstrating how HSO will meet our clients' business needs Collaborate with delivery and pre-sales teams to ensure proposed solutions align with Professional Services client requirements Working with Marketing and Business Development personnel to help develop lead generation campaigns along with target marketing to specific verticals Utilize your previous Microsoft experience to respond to RFPs and close business You’re great at… Develop and execute measurable sales activities focusing on Microsoft-centric solutions and services Collaborate with the sales team, management, and technical experts to identify target markets Build and maintain strong relationships with existing and prospective Professional Services clients to understand their business challenges, goals, and objectives, and align HSO offerings to meet their needs Identify new business opportunities and proactively generate leads through networking, industry events, referrals, and digital marketing initiatives Develop and nurture a robust pipeline of prospects to achieve and exceed sales targets Leverage your sales knowledge and existing Microsoft ecosystem network to position HSO solutions effectively Manage the end-to-end sales process, including lead qualification, solution scoping, negotiation, and contract close Stay updated on the latest trends, advancements, and competitive landscape as it pertains to Professional Services within the Microsoft ecosystem Sound interesting? If so, you’ll have… Degree in Business, Computer Science, Finance or a related discipline or equivalent education 4+ years of experience in selling Microsoft Business Applications and/or Cloud or related services Prior consulting, business analyst, implementation, or product support experience required, specifically relating to Microsoft Business Solutions Prior sales experience selling Enterprise Solutions, preferably Microsoft Strong and established Professional Services client base within the space Proven ability to navigate difficult conversations and drive effective solutions to business problems with knowledge of pricing tactics and strategies Proven experience in closing business for business applications/technology sales as an Account Executive or Sales Representative in the Professional Services sector Ability to thrive in a dynamic and entrepreneurial environment and to work with a team Ability to travel 30% or more The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.
IN
Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO India - Finance Analyst/Executive 3-6 Years
Finance Analyst – Core Finance & Compliance Location: Bangalore (Hybrid)Experience: 3–6 YearsQualification: CA Inter / M.Com / Master’s in Finance Job Summary HSO is hiring strong finance professionals with hands-on experience in core finance, accounting audit & compliance. Key Responsibilities Manage accounting activities: journal entries, reconciliations, AP/AR, month-end closure. Support statutory compliance: GST, TDS, tax filings, audit documentation. Prepare financial reports, dashboards, and analysis. Collaborate with business/project teams for financial accuracy. Work with Advanced Excel and ERP systems (D365 preferred). Skills Required Strong knowledge of accounting & statutory compliance. Advanced Excel; ERP/D365 exposure is a plus. Good communication, analytical thinking, and stakeholder management. Education CA Interns / IPCC M.Com / MBA (Finance) or Master’s in Finance
MK
Remote
Cloud & Infrastructure
Microsoft Teams Telephony Expert (Contract)
Are you a Microsoft Teams Telephony Expert ready to shape the future of the digital workplace? At HSO, we’re looking for an experienced External Contractor – Microsoft Teams Telephony Expert with strong expertise in Dynamics 365 Contact Center integration. Contract Type: Project-based, full-time allocation during build and cutover; part-time during hypercare.Location: Remote We are implementing Microsoft Teams Telephony integrated with Microsoft Dynamics 365 Contact Center to deliver a unified, compliant, and analytics-driven voice solution across enterprise users and the Contact Center. The contractor will architect, implement, and operationalize the end-to-end solution, including PSTN connectivity, SBC configuration, routing, policies, analytics, and deep integration with Dynamics 365 Contact Center (voice, routing, and agent experience). Key Responsibilities: Architecture & Design Design end‑to‑end Teams Phone architecture (Calling Plans, Operator Connect, and Direct Routing options) aligned to business, compliance, and cost constraints. Define SBC topology (e.g., AudioCodes, Ribbon) including SIP trunks, media bypass, codecs, and HA/DR. Architect call flows for enterprise users and Contact Center agents; map DID strategy, number portability, and routing requirements. Define integration patterns with Dynamics 365 Contact Center (voice, agent experience, skill/queue configuration, IVR, and routing logic). Produce detailed HLD/LLD, network requirements, firewall rules, QoS/DSCP, bandwidth sizing, emergency calling, location services, and survivability (SBA/SBS options where applicable). Implementation & Configuration Configure Teams Phone policies (voice routing, dial plans, calling policies), number assignment, resource accounts, auto attendants, call queues. Set up SBCs (firmware, certificates, SIP profiles), interop testing with PSTN carriers, failover scenarios, and emergency services (E911) compliance. Implement Contact Center voice integration with Dynamics 365 Contact Center (queues, skills, IVR, agent states), ensuring seamless agent experience in Teams. Script and automate provisioning using PowerShell for Teams, Graph API / Cloud Communications API, and configuration as code where feasible. Configure call recording, retention, legal/compliance policies, and Teams compliance recording integrations (if required). Enable and tune CQD (Call Quality Dashboard) and Call Analytics, set up proactive monitoring and alerting. Testing, Cutover & Hypercare Drive integration testing: unit, system, performance, failover, and user acceptance for enterprise and Contact Center. Execute pilot(s), phased migration approach (numbers & users), and production cutover with rollback plans. Provide runbooks, SOPs, and knowledge transfer to operations; define SLAs and incident workflows. Deliver hypercare support post go‑live, stabilize KPIs, tune routing and policies, and remediate quality issues. Governance, Security & Compliance Ensure alignment with Microsoft 365 governance, Conditional Access, MFA, role-based access, audit, retention, and GDPR considerations. Document emergency calling location management, dynamic E911, and compliance/recording policies. Implement change control, configuration management, and security baseline across SBCs and Teams. Stakeholder & Vendor Management Collaborate with Network, Security, Contact Center Operations, and Dynamics teams. Coordinate with carriers and SBC vendors for interop and number porting. Required Qualifications: 10+ years in enterprise voice/UC; 5+ years with Microsoft Teams Phone (Direct Routing, Operator Connect, Calling Plans). Proven delivery of Teams Telephony integrated with contact center platforms; experience with Dynamics 365 Contact Center (preferred) or equivalent (e.g., Nice, Five9, Genesys) with Teams. Deep expertise with SBCs (AudioCodes/Ribbon), SIP, TLS/SRTP, certificates, media paths, NAT, SBC routing, and HA. Proficiency in Teams Admin (voice routing policies, dial plans, resource accounts), PowerShell (Teams module), Microsoft Graph / Cloud Communications API. Strong knowledge of CQD, Call Analytics, end‑to‑end voice quality troubleshooting. Network fundamentals: QoS/DSCP, VLAN, WAN optimization, firewall/NAT rules, bandwidth dimensioning. Security and compliance: call recording, retention, auditing, role-based access control. Excellent documentation, stakeholder communication, and vendor/carrier coordination. About HSO At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale.
MK
Skopje
Cloud & Infrastructure
Microsoft 365 Engineer – Purview Specialist (Contract)
Are you a Microsoft 365 Engineer with deep expertise in Microsoft Purview, ready to help organizations protect and govern their data in a modern digital workplace? At HSO, we’re looking for an experienced External Contractor – Microsoft 365 Engineer (Purview Specialist) to support the design, implementation, and operationalization of Microsoft Purview solutions across enterprise environments. Contract Type: Project-basedLocation: Remote As a Microsoft 365 Engineer focused on Purview, you will design, implement, and operationalize Microsoft Purview solutions to enable secure collaboration, information protection, and regulatory compliance across Microsoft 365 environments. You will work closely with clients to assess compliance and data risks, define governance and information protection strategies, and ensure alignment with regulatory and organizational requirements. The contractor will be responsible for delivering end-to-end Purview implementations, including data classification, sensitivity labels, data loss prevention (DLP), insider risk management, eDiscovery, and compliance reporting ensuring solutions are scalable, auditable, and seamlessly integrated into the Microsoft 365 user experience. Key Responsibilities: Purview Deployment & Configuration: Implement Microsoft Purview solutions to enable enterprise-wide data governance, compliance, and risk management. Security & Compliance Strategy: Define, implement, and enforce policies for data loss prevention (DLP), information protection, and regulatory compliance. Solution Design & Implementation: Architect Microsoft 365 services with a focus on compliance, security, and operational efficiency. Client Engagement: Collaborate with stakeholders to assess compliance needs, deliver tailored governance frameworks, and provide guidance on best practices. Automation & Scripting: Leverage PowerShell and Microsoft Graph to automate compliance tasks and reporting. Incident Response & Monitoring: Configure alerts, audit logs, and compliance dashboards to support proactive risk management and ongoing oversight. Requirements: Proven experience with Microsoft Purview and Microsoft 365 compliance solutions. Strong understanding of data governance, security, and regulatory frameworks (e.g., GDPR, ISO). Hands-on experience with DLP, Information Protection, Insider Risk Management, and eDiscovery. Proficiency in PowerShell scripting and automation for compliance management. Familiarity with hybrid and cloud-only Microsoft 365 environments. Excellent communication, collaboration, and stakeholder management skills. Availability to work as an external contractor for the duration of the project. About HSO At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale.
GB
Remote
Cloud & Infrastructure
UK Service Line Director - Data
About HSO HSO is a Microsoft focused, business transformation partner, with deep industry expertise and global reach. We leverage the full power of the Microsoft Cloud to transform the way in which people work and engage customers, accelerating the impact of cloud transformation and improving overall business performance. By leveraging the power of Dynamics 365, Generative AI, Data, AI, Copilot capabilities and the Microsoft Cloud, HSO helps companies innovate faster, by modernizing business operations, adopting data-driven intelligent automation, delivering real-time insights and connecting the enterprise. Founded in 1987, HSO has more than 2,500 professionals throughout EMEA, the Americas and Asia and is one of the world’s top business solution and implementation partners. We are a member of Microsoft’s elite Inner Circle, representing the Top 1% of partners worldwide. HSO UK has grown to more than 300 people and we expect over 100% organic growth in the next 5 years. HSO specializes in industry sectors such as Retail, Manufacturing, Professional Services, Financial Services and Public Sector. HSO has been recognized as the global winner of the 2023 Partner of the Year Award for D365 Finance and as a Finalist for D365 Sales and Marketing. In addition, we have been awarded ‘Best Tech Company 2021 to Work For’ and the ‘6th Best Large Company to Work For’ in 2022. At HSO we take pride in being large enough to serve, but small enough to care. Both for our customers and colleagues. We are uniquely positioned to empower you to transform your career, without compromising your life goals and we take pride in investing as much in our people as we do in our clients. Our culture and values support entrepreneurial mindsets and attitudes, where your voice will always be heard. Why Work for HSO? Joining the HSO team means being an integral part of a dynamic organization that values innovation, collaboration and professional growth. Here are some of the reasons why HSO is a great place to work and build your career: Customer Value: Work for market-leading clients across multiple industries, delivering value-adding solutions and a meaningful difference. Supportive Culture: Enjoy an environment where everyone is encouraged to be heard in a positive and inclusive environment. Flexibility and Wellbeing: We understand that life is complex and if you share what you need, you’ll find we care in return. Commitment to Quality: Be part of a team that truly places quality at the heart of all we do. If you're looking for a rewarding career with opportunities to stretch yourself, make an impact and work with a supportive team, HSO is the place for you! Purpose of the Role & Key Responsibilities This is a genuinely transformative leadership opportunity. Our Data Platform (DP) team is rapidly growing and we’re looking for a someone with the skills, knowledge and experience to achieve this. Our goal is for Data to be a growth engine of our UK business, at the forefront of our ambition as the UK’s services partner of choice, for Enterprise clients wishing to drive, innovate and run their businesses with Microsoft. The market opportunity is huge and this role is key in ensuring HSO takes full advantage of this. There are four major accountabilities: Business Growth – to build on our success to date, by defining and building the market opportunity for Data, then leading key opportunities and winning net new clients, as well as to grow on existing. This role’s primary objective is to grow the HSO UK Data business by at least 40% year on year. P&L Management – to run and operate the profit and loss as best in class, using known best practices and to build on these, as the Service Line grows, to meet / exceed our financial and other targets. Customer Leadership – to work successfully as an Executive Sponsor on key accounts and to coach others to do the same, so that we deliver on our client commitments and win multi-year relationships. Talent Development – to build a high performing Data team and to develop new talent for the future success of HSO. While this is a UK role, there is also an HSO-wide global contribution to the DP Service Line: sharing knowledge, experience and helping others achieve. Overview of Essential Behaviours & Experience Essential Behaviours Team Leadership - wants to lead and be accountable. Takes personal responsibility. Ability to influence others and build followship. Listens to others to find the best outcome. Ambitious - for client success, as well as personal success and for the success Data and the wider HSO team. Strategic - sees the wider picture and makes informed decisions from complex and varied sources. Care - demonstrates care with every interaction. Looks for team success. Embodies Servant Leadership. Tenacious - happy to roll sleeves-up to deliver and drive challenging outcomes over a sustained period. Strives for excellence in oneself and others. Entrepreneurial - ability to work successfully in a fast-paced environment. Comfortable with ambiguity. Essential Experience Led, built and grown a multi-disciplined Data function, preferably with Microsoft technology. Leadership experience in a consulting services environment, with a strong track record of selling, managing and delivering multi-million pound engagements, using resources both onshore and offshore. Building multi-year relationships for Enterprise clients. Managed an annual budget in excess of £10m per annum, including investment, forecasting, revenues, profit and loss. Proven ability to understand and successfully manage risk. Able to identify and resolve issues to deliver challenging growth targets. Deployed and leveraged technology (eg. AI) and new ways of working to improve business performance and take advantage of new market potential. Worked collaboratively in a business with multiple lines of business. Led a geographically dispersed team of at least 8 direct reports and a total team of 20 or more people. Successfully led such a team through periods of significant change and business improvement. Location This is a hybrid role and can be based either from our London, Glasgow or Manchester offices, as well as from home. There will be regular, planned travel, involving overnight stays near our offices and other UK locations for customer / internal meetings, events and training. Occasional planned international travel is expected. Total Reward We offer competitive and equal pay which reflects the skills, experience and performance of the individual. Any reward package will be discussed honestly during the interview process. Our people have the opportunity to earn performance-based bonuses or commission, and everyone can benefit from paid holiday, private healthcare, private dental care, life assurance, pension, retail discounts and monthly wellbeing activities. We set the bar high and won't extend an offer until we're convinced we've found the right candidate. This is why a job may stay open for months or be reposted several times. Studies suggest that women tend not to apply for a job if their CV isn’t a perfect fit. Here, talent takes precedence over experience. So if you like the role and think you could be awesome at it in time, go ahead and apply. HSO is an equal opportunity employer. We will consider for employment any applicant and provide reasonable accommodations for an individual with disabilities - just let us know how we can support you.
IN
Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO India - D365 FO SCM + AWMS Architect (MC) 12+ Years
Location: Remote Experience: 12+ years Job Type: Full-time Job Overview: We are seeking a highly skilled Solution Architect with extensive experience in Microsoft Dynamics 365 Finance & Supply Chain Management (F&SCM) to lead enterprise-wide implementations. The ideal candidate will have a deep understanding of ERP architecture, solution design, and business process optimization across multiple industries. Key Responsibilities: Architect, design, and oversee the implementation of Microsoft Dynamics 365 F&SCM solutions for enterprise clients. Collaborate with stakeholders, business analysts, and development teams to define and implement scalable and high-performance solutions. Lead business process analysis, gap analysis, and solution design for Dynamics 365 Finance and Operations. Provide expert-level configuration and deployment across Inventory Management, Warehouse Management, Procurement & Sourcing, Sales & Marketing, Accounts Payable, Accounts Receivable, and Cash & Bank modules. Guide organizations through data migration strategies, including transitioning from Dynamics AX to Dynamics 365 F&SCM. Conduct UAT, Conference Room Pilots (CRPs), and system training for key users. Support post-go-live activities and ensure system stabilization and performance optimization. Stay updated with the latest Microsoft technologies, trends, and best practices to maximize solution effectiveness. Key Skills & Expertise: Technology Stack: Microsoft Dynamics 365 Finance and Operations Microsoft Dynamics AX 2012 R3, R2, and AX 2009 Business Process Expertise: Strong understanding of ERP design, implementation, and optimization Expertise in Supply Chain Management, Finance, and Operations Hands-on experience in data migration, system integration, and performance tuning Soft Skills: Strong analytical and problem-solving skills Excellent communication and stakeholder management Ability to lead and mentor technical teams Certifications (Preferred): OG0-0903: TOGAF 9 Combined Part 1 & Part 2 – Enterprise Architecture MB-700: Microsoft Dynamics 365 Finance and Operations Apps Solution Architect MB-330: Microsoft Dynamics 365 Supply Chain Management MB-300: Microsoft Dynamics 365 Core Finance and Operations MB6-703: Microsoft Dynamics AX 2012 Trade and Logistics MB6-817: Microsoft Dynamics AX 2009 Trade and Logistics Benefits Health Insurance Food Coupons Gym and Telephone/Internet bill Reimbursement Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years) PF NPS (Optional) HSO Perks Great Work Culture
IN
Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind MS Dynamics 365 F&O Data Migration Sr Consultant (5-7yrs)
HSO GS - MS Dynamics 365 F&O - Data Migration Job Title: D365 F&O Technical & Data Migration (Technical Consultant) Experience Required: 5 to 7 years Work Mode: Remote Location: India (Remote) Job Type: Full-Time Job Summary: We are seeking an experienced and highly skilled D365 F&O Technical & Data Migration Technical Consultant to join our team. The ideal candidate will be responsible for leading data migration strategies, overseeing technical implementation of Microsoft Dynamics 365 Finance & Operations (F&O) solutions, and guiding technical teams across global projects. This is a fully remote role for individuals with deep expertise in D365, AX, and data transformation using Microsoft technologies. Key Responsibilities: Lead the end-to-end data migration process for D365 F&O implementations, ensuring high-quality delivery across multiple modules. Design and implement data migration strategies involving legacy systems, staging databases, and D365 F&O data entities. Collaborate with functional consultants, developers, and stakeholders to ensure successful execution of ERP data migration activities. Develop custom SSIS packages, stored procedures, and scripts to support complex data transformations. Build, lead, and mentor a technical team focused on D365 migrations and integrations. Drive technical design discussions, provide architectural guidance, and recommend best practices. Ensure adherence to data quality standards, compliance, and security protocols during migration. Document technical solutions, data mappings, and transformation rules. Requirements 5 to 7 years of IT experience, with a strong focus on D365 Finance & Operations (F&O) and AX (2009/2012). Proven expertise in data migration tools and methodologies, especially in large-scale global ERP implementations. Hands-on experience with Microsoft SSIS, SQL Server, Power BI, and MSBI suite (SSRS, SSAS). Experience with .NET technologies (C#, VB.NET), Azure, and integration tools like BizTalk is a plus. Strong analytical and problem-solving skills with attention to performance and optimization. Ability to lead cross-functional teams in a virtual/remote setup. Excellent communication, client handling, and documentation skills. Benefits : Health Insurance Food Coupons Gym and Telephone/Internet bill Reimbursement PF NPS (Optional) HSO Perks Great Work Culture
IN
Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO India - Bid Manager – Offshore / Global Bid Support
Role Purpose & Context HSO India plays a critical role as a global offshore bid support hub, partnering with regional sales teams across ANZ, EMEA, UK, and other markets. The Bid Manager – Offshore / Global Bid Support will act as a central pursuit lead from India, supporting high-value, complex global bids by driving structured qualification, governance, content orchestration, and submission excellence. This role is not a quota-carrying sales position. Instead, it focuses on enabling regional sales teams by bringing rigor, consistency, speed, and quality to the bid lifecycle, ensuring proposals are compliant, compelling, and aligned with HSO’s delivery and commercial standards. Key Responsibilities Global Bid Qualification & Governance Support and facilitate structured bid qualification (capture plans, stakeholder maps, risk/fit assessments) in collaboration with regional sales and engagement teams. Drive go/no-go preparation by coordinating inputs, analysing risks, and ensuring data-backed recommendations for leadership decisions. Manage bid governance checkpoints, approvals, and documentation to ensure auditability and adherence to HSO policies. Ensure all bids comply with client RFP instructions, regional procurement requirements, and internal quality standards (ISO-aligned where applicable). Offshore Bid Management & Delivery Support Own the end-to-end offshore coordination of global bids from opportunity handover through final submission. Act as the single point of contact from India for bid execution, ensuring clarity, timelines, and accountability. Build and manage virtual, cross-geography pursuit teams including regional sales, presales, solution architects, delivery leaders, finance, and legal. Develop detailed bid plans, schedules, review calendars, and compliance matrices to manage parallel workstreams across time zones. Content Orchestration & Proposal Development Coordinate creation and integration of proposal content including executive summaries, solution descriptions, delivery models, commercial responses, and CVs. Ensure proposal messaging aligns with agreed win themes, value propositions, and regional client expectations. Manage storyboarding sessions, content reviews, and red/blue team feedback cycles in collaboration with regional stakeholders. Ensure consistency of language, structure, and branding across all bid artefacts. Competitive & Commercial Support Support competitive analysis by consolidating intelligence on competitors, pricing cues, differentiators, and past bid learnings. Assist regional teams with proposal positioning while ensuring deliverability from an offshore and global delivery perspective. Partner with finance and legal teams to coordinate commercial inputs, assumptions, and risk clarifications. Process Standardisation & Knowledge Management Implement and continuously improve standard offshore bid processes, templates, and playbooks. Maintain and curate a global bid content library (case studies, credentials, CVs, reusable responses). Track bid KPIs such as submission timeliness, compliance scores, rework reduction, and win/loss insights. Capture lessons learned and feed continuous improvement back into global bid practices. Stakeholder & Global Collaboration Act as a trusted offshore partner to regional sales leaders, ensuring transparency on progress, risks, and dependencies. Provide regular status updates, dashboards, and risk flags to global and regional stakeholders. Ensure cultural sensitivity and regional alignment while supporting multiple geographies from India. Skills, Experience & Qualifications 6–8 years of experience in bid management, proposal management, or pursuit support within IT services, consulting, or professional services. Strong experience supporting global or regional bids from an offshore/India delivery model. Hands-on expertise in RFP/RFQ response management, compliance tracking, and multi-stakeholder coordination. Proven ability to manage tight deadlines across multiple time zones. Excellent written English skills with strong attention to detail and structured thinking. Strong stakeholder management skills, with confidence engaging senior global leaders. Proficiency with Microsoft 365 (Word, PowerPoint, Excel), SharePoint, Teams, and CRM tools such as Dynamics 365. Desirable: - APMP / Shipley or equivalent bid management certification. - Experience supporting ANZ, UK, EMEA, or Public Sector bids. - Exposure to ISO-aligned quality or governance frameworks. Core Competencies (Aligned to HSO Values) Collaborative: Works effectively across global sales, delivery, and offshore teams. Quality & Discipline: Brings structure, rigor, and governance to complex bid environments. Growth Mindset: Continuously improves bid quality, tools, and offshore operating models. Value Driven: Enables regional teams to focus on winning while ensuring proposals are realistic and deliverable. Accountable: Takes ownership of offshore bid execution and outcomes. HSO is an equal opportunity employer committed to building an inclusive and diverse workplace.
MK
Skopje
Cloud & Infrastructure
Microsoft 365 Engineer (Modern Workplace)
Are you a Microsoft 365 expert ready to shape the future of the digital workplace? At HSO, we’re looking for an experienced Microsoft 365 Engineer to join our growing team of technology innovators. In this role, you’ll be responsible for designing, implementing, and optimizing modern workplace solutions using Microsoft 365 technologies. You’ll work closely with clients to understand their business needs and deliver secure, scalable, and user-centric digital workplace environments. This role blends deep technical expertise with strategic insight—requiring strong communication skills, leadership qualities, and a passion for mentoring others. If you're driven by innovation and thrive in a collaborative, fast-paced environment, we’d love to hear from you. About HSO At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale. Key Responsibilities Solution Design & Implementation: Architect and deploy Microsoft 365 solutions including Exchange Online, SharePoint Online, Microsoft Teams, Intune, and Entra ID (Azure AD); Security & Compliance: Implement and manage Microsoft Defender, Conditional Access, DLP, and Information Protection policies to ensure secure collaboration and regulatory compliance; Client Engagement: Collaborate with clients to assess needs, define roadmaps, and deliver tailored modern workplace strategies; Automation & Scripting: Use PowerShell and Microsoft Graph to automate administrative tasks and enhance operational efficiency; Migration Projects: Lead or support migrations to Microsoft 365, including tenant-to-tenant moves, mailbox migrations, and hybrid configurations; Requirements University degree in Computer Science; 5+ years of experience; Proven experience in Microsoft 365 administration and deployment; Strong understanding of identity and access management, endpoint security, and compliance frameworks (e.g., GDPR); Hands-on experience with Microsoft Intune, Entra ID, Teams Voice, and SharePoint Online; Proficiency in PowerShell scripting and automation; Familiarity with hybrid and cloud-only environments; Excellent communication and stakeholder management skills; Benefits Competitive Compensation and Bonus Package: Receive a competitive salary aligned with your experience and a performance-based bonus to recognize your achievements and contributions; Private Healthcare Insurance: Your health and well-being are important to us. Enjoy comprehensive private healthcare coverage to ensure your well-being and access to high-quality medical care when needed; Hybrid Work Environment: Benefit from a flexible hybrid work model that allows you to balance time between the office and home, optimizing productivity and work-life harmony; Innovative Office and Inspiring Culture: Thrive in our vibrant, centrally located office, equipped with cutting-edge technology to enhance your workday. Enjoy a positive workplace culture that fosters collaboration, creativity, and continuous professional development; International Teams and High-Scale Projects: Collaborate with international teams on large-scale projects for leading corporations, gaining valuable experience and advancing your career; Connect, Grow, and Develop: Engage in our Tech Updates sessions and informal team events that build a strong sense of community and make work enjoyable. Plus, take advantage of comprehensive learning and development opportunities, including access to the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your professional growth and certification goals; Sports Subscription: Keep active and energized with our Sportmaster subscription, offering you access to top-notch fitness facilities and activities to support your health and well-being; Vacation Days: Recharge and unwind with 23 days of vacation, giving you ample time to relax and pursue your passions outside of work; #LI-MH1
IN
Bengaluru
Consulting & Advisory
HSO IND | Managed Services | Senior / Lead Technical Consultant – Microsoft Dynamics 365 Finance & Operations
Job Title : Senior / Lead Technical Consultant – Microsoft Dynamics 365 Finance & Operations (X++ Developer)Experience : 6 – 10 YearsLocation/Work mode : India/RemoteEmployment Type : Full-timeJob Summary We are looking for an experienced Senior / Lead Technical Consultant – Microsoft Dynamics 365 Finance & Operations (X++) to join our Managed Services team. The role involves 70% hands-on development and 30% production support, focusing on delivering high-quality customizations, enhancements, integrations, and ongoing support for enterprise D365 FO environments.The ideal candidate will have strong X++ development expertise, deep understanding of D365 FO architecture, and proven experience working in support-driven, SLA-based environments. Key Responsibilities Development (70%) Design, develop, and maintain custom solutions in D365 Finance & Operations using X++. Develop and customize Forms, Tables, Classes, Reports (SSRS), and Workflows. Implement extensions-based customizations following Microsoft best practices. Develop and maintain integrations using OData, REST APIs, Data Entities, and Azure services. Perform code reviews, enforce coding standards, and mentor junior developers. Collaborate with functional consultants to translate business requirements into technical designs. Handle performance tuning, debugging, and optimization of D365 FO solutions. Participate in deployments, upgrades, and hotfixes across environments. Support / Managed Services (30%) Provide L2/L3 application support for D365 FO in production environments. Analyze and resolve incidents, service requests, and defects within defined SLAs. Perform root cause analysis (RCA) and implement permanent fixes. Support monthly releases, patches, and platform updates. Proactively identify opportunities for system improvements and automation. Coordinate with Microsoft support and internal stakeholders when required. Maintain proper documentation for fixes, enhancements, and known issues. Required Skills & Qualifications Technical Skills 6–10 years of hands-on experience in Microsoft Dynamics 365 Finance & Operations / AX. Strong expertise in X++ development. Solid experience with D365 FO extensions framework. Experience developing SSRS reports and Data Entities. Strong understanding of D365 FO security framework. Experience with integrations using OData, REST, Azure Logic Apps, Azure Functions, or similar. Knowledge of DevOps (Azure DevOps) for code management and CI/CD. Experience with performance optimization and debugging in D365 FO. Exposure to LCS (Lifecycle Services) and environment management. Functional & Support Skills Understanding of key D365 FO modules (Finance, SCM, or related areas). Experience working in Managed Services / AMS / Support projects. Familiarity with ITIL processes (Incident, Problem, Change Management). Ability to work in SLA-driven environments. Leadership & Soft Skills Ability to work independently in a remote setup. Strong analytical and problem-solving skills. Excellent communication skills with technical and non-technical stakeholders. Experience mentoring junior developers and guiding technical teams. Proactive, customer-focused, and quality-driven mindset. Good to Have Microsoft Dynamics 365 FO technical certifications. Experience with multi-geo or global implementations. Knowledge of Power Platform (Power Automate, Power Apps). Exposure to upgrade projects from AX to D365 FO. Why Join Us? Opportunity to work on global enterprise D365 FO environments. Remote-first work culture. Challenging role combining development and real-time production support. Growth opportunities into Technical Lead / Solution Architect roles.
NZ
Auckland
Sales & Business Development
Business Development Executive - Data and AI
Are you passionate about driving business growth in the fast-evolving world of AI and data platforms? HSO is seeking a dynamic Business Development Executive to generate new business and drive revenue growth across New Zealand, specializing in AI and data platform solutions. You’ll play a critical role in identifying and qualifying new sales opportunities, collaborating with delivery and product teams, and executing strategic sales plans. Key Responsibilities: Identify, qualify, and pursue new sales opportunities through targeted industry prospecting and lead generation, leveraging our strategic partner network. Develop a deep understanding of HSO’s product offerings and how they address client needs. Prepare and present compelling proposals, demonstrations, and sales presentations that communicate the value of AI and data platform solutions. Develop and execute strategic sales plans to meet and exceed sales targets. Collaborate with cross-functional teams to design, scope, and quote solutions tailored to client expectations. Stay updated with industry trends, market conditions, and the competitive landscape. Actively contribute to best practices and continual improvement at HSO, including global engagement and social media presence. Engage with clients in New Zealand, with opportunities to work with Australia, Asia Pacific, Europe, and North America. General Duties: Prioritize workload to ensure high standards and urgency for business-critical tasks. Support and help develop a positive workplace culture. Demonstrate excellent interpersonal communication skills. Responsibly manage business resources within accountability levels. Comply with all employment obligations and promote the business’s best interests. Demonstrate commitment to Work Health and Safety. Requirements: 5+ years’ experience closing sales opportunities with enterprise customers in technology services or software consulting. Proven ability to achieve sales targets, design strategies, and implement plans that drive results. Strong understanding of AI technologies, data analytics, and related platforms. Analytical problem-solving skills, balancing stakeholder and technical requirements. Exceptional emotional intelligence and relationship-building skills. Excellent communication, negotiation, and presentation skills. Experience with CRMs, sales tools, forecasting, and Microsoft Azure offerings. Ability to work independently and remotely as part of a fast-paced, high-growth team. Bachelor’s degree in business, marketing, or related field preferred. Why should you choose HSO ANZ? HSO is a leading Microsoft Partner specialising in Dynamics365. In addition to offering customers Microsoft's premier ERP solution, you will be able to draw on HSO's wide range of unique, industry specific solutions. These ISV's will enable you to develop the best strategy for a customer's digital transformation. You will be able to leverage more than 2000 likeminded professionals within the wider HSO group. HSO's proven Project Methodology Excellerate ensures projects are executed in a predictable manner, delivering high-quality results in a most efficient way. On joining HSO you will receive excellent remuneration and employee benefits. You will have access HSO Academy, our online and in person learning tool which you can leverage to ensure you shape your own career path.
CA
Toronto
Consulting & Advisory
D365 CE, Lead/Managing Consultant
Responsibilities and activities In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This positions specifically will focus heavily on Customer Service module and to much lesser degree on Marketing module in a regulatory environment. Must understand and be able to demonstrate working on large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements and structured IT process exist and must be adhered to. You will gather CE requirements, map industry & business processes, and propose business solutions that suit the customer’s IT-landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs and building strong customer relationships. Requirements Technical Skills & Knowledge Coordinate of multiple project teams to successfully implement CE solutions Groom requirements with client product owner/BA teams/Business Break down the work into management tasks Estimate the work on a Epic/Feature/User Story, Task levels Assign work to reports on stream Enable teams to deliver the work on time and within estimates Create and propose of solution architecture using primarily D365 CE and taking adjacent MS technologies into consideration Report on your streams progress, issues, risks at daily standups Triage bugs and assign reports to work on resolution Hone industry expertise by researching current sector risks, innovations and opportunities Business partnering with Director / VP level customers solving their CE challenges Personal & Corporate Contributions (Can) own a domain (i.e. Customer Service) for CE in local entity by a.o. keeping up-to-date with the latest MS and market advancements Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery Enhance internal utilization of and improvement of HSO project methodologies and delivery processes Share expertise by training others, instigating and in learning and knowledge-sharing initiatives People & Culture Responsibilities Collaborate effectively with cross-functional teams and fostering a positive team culture Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers Nurture career development of others through frequent, targeted conversations, coaching, managing performance and mentoring Develop others through team supervision on projects and / or as direct reports (HR responsibility / Team Lead role if applicable) Commercial & Business Acumen Nurture relationships with customer decision-makers, influencers and key users. Contribute to overall growth of HSO though successful spotting and acting on cross-selling and up-selling opportunities Participate in sales meetings and customer workshops Career Development To progress to the next level, you should demonstrate the ability to lead complex projects independently, effectively manage customer relationships, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward. Besides coaching, steering and mentoring colleagues within HSO and based on your ambitions, track record, talent and current needs of HSO, you can be appointed in the role of Team Lead or Consulting Manager. Your ability to be already positioned as Senior Managing Consultant on customer engagements and exceeding your KPIs are fundamental to be promoted to the next level.
CA
Toronto
Marketing & Communications
Marketing Specialist
Reporting to the Vice President of Marketing for HSO Canada, perfect for someone who loves building clean processes, running campaigns end-to-end, and using data to make smart decisions. The successful candidate will play a pivotal role in building pipeline across HSO’s core industries, Professional Services & Manufacturing, while also marketing our full suite of Microsoft business solutions, including CRM (Customer Engagement), ERP (Finance & Supply Chain), and Cloud Services (Azure, Data & AI). This is a hands-on role for someone who is organized, proactive, and comfortable rolling up their sleeves – whether that means executing a multi-channel campaign, preparing CRM lists, validating lead flow, or supporting customer lifecycle programs. You will help drive pipeline, strengthen customer relationships, and ensure our marketing engine runs smoothly and accurately. Responsibilities: Craft compelling messaging and value propositions tailored to our industry verticals (Professional Services & Manufacturing) and solution offerings (CRM, ERP, and Cloud Services), ensuring alignment with target audiences and revenue goals. Design and execute integrated demand generation campaigns that build C-level pipeline, from strategy to execution, measurement, and optimization. Tactics may include: Account-Based Marketing (ABM) Email nurture journeys Virtual and in-person events Content development (blogs, eBooks, whitepapers) Video production Case study creation Website content updates Paid Search (PPC), Social Media, and SEM Lead list building, segmentation, and management Conversion-focused lead capture tactics Drive partner-led and referral marketing programs, identifying and cultivating strategic partnerships within the Microsoft ecosystem, including close collaboration with Microsoft’s marketing and sales teams. Lead lifecycle marketing initiatives across the buyer journey, using a mix of digital and relationship-based tactics to deliver high-quality, sales-ready opportunities. Track and report campaign performance, continuously optimizing programs using data-driven insights. Ensure accurate and timely reporting to Microsoft, including campaign results, “Win Wires,” and opportunity tracking through Microsoft’s Partner Center. Maintain database health, reducing list decay and unsubscribes while improving the impact of email marketing efforts. Perform manual data hygiene tasks in CRM and marketing automation platforms to ensure accurate segmentation, reporting, and attribution. Collaborate on conference and event planning, coordinating logistics, promotion, and post-event follow-up. Some travel may be required. Requirements: 2+ years of B2B marketing experience in the technology industry, preferably ideally for a Microsoft partner or a competitive solution provider. Firsthand experience using CRM and marketing automation systems, ideally with Microsoft Dynamics 365 Strong written and verbal communication skills Capacity to demonstrate your ability to deliver business results through integrated, multi-touch campaigns and programs Demonstrated experience partnering with Sales to deliver results. Experience with media platforms (LinkedIn) & PPC on these platforms Solid background in creating and implementing marketing campaigns that use live email, events, webinars, digital advertising, and social media. Experience using a web content management system, such as Umbraco or WordPress Excellent collaboration skills, but also works well independently A bachelor’s degree in business, marketing, communications, or a similar concentration Proficiency in Microsoft Office including Microsoft Word, Excel, PowerPoint, Teams, and Outlook
GB
Reading
Marketing & Communications
Marketing Coordinator
About HSO HSO is a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specializing in sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government. We’ve won several prestigious awards over the last few years, including being voted in the UK’s Top 10 Best Large Companies to Work For for the last three years running. This year, we are also proud to have been named the D365 Finance Microsoft Partner of the Year and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care — about adding value to our customers, delivering what we say we will, striving to improve ourselves, being inclusive, and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers, and the quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Purpose of the role We’re looking for a highly organized and proactive Marketing Coordinator to help deliver impactful marketing campaigns, events, and communications. This role plays a key part in building brand awareness, generating leads, and supporting pipeline growth. This role is ideal for someone with strong organizational skills and a passion for marketing who thrives in a fast-paced, collaborative environment. Reporting Line This role reports to the Head of Marketing. Job Function Key Responsibilities: Campaign Coordination Executing upon marketing plans, with clearly defined objectives and targets. Executing lead generation marketing campaigns to meet the targets for marketing qualified leads and sales pipeline. Support the local implementation of Group Marketing campaigns, ensuring alignment with UK market needs. Building strong relationships with a range of external stakeholders including customers, suppliers and partners. Maintaining and developing marketing contact lists. Segmenting and defining target audiences and messaging for campaigns. Providing input and supporting and monitoring our external telemarking agency. Event Support Organising and attending a range of events such as exhibitions, events, webinars and advisory boards. Organising and attending internal social events and corporate hospitality events for customers and partners. Working with third party agencies to plan and deliver events. Content & Collateral Management Working with subject matter experts to collate, develop and produce relevant documentation for the web, social media, whitepapers, newsletters, e-blasts and sales collateral. Developing automated email marketing programs. General Duties Provide day-to-day support to Head of Marketing and Marketing Campaign Managers. Working with the EMEA and US marketing teams on corporate initiatives and events. Using the internal Microsoft Dynamics CRM system to maintain leads and opportunities. Conduct competitor analysis and gather customer insights. Tracking the success of marketing campaigns and compiling reports and insights for campaign optimisation. Qualifications & Experience 1–2 years of experience in a marketing role. Marketing communications experience. Familiarity with marketing platforms and tools (e.g., email automation, CRM). Ability to work collaboratively and adapt to changing priorities. Skills & Attributes Excellent organizational and time management skills. Strong written and verbal communication abilities. High attention to detail and ability to multitask. Proactive, collaborative, and eager to learn. Comfortable working with data and reporting tools. Desirable Experience with tools such as Canva and Adobe Creative Suite. Location This is a hybrid role, with flexibility to work from home combined with office collaboration as required. Hours Normal office hours are 09:00 to 18:00 (with one hour for lunch). Salary We offer a competitive, market-aligned salary reflecting the skills and experience of each candidate. The salary package will be discussed during the interview process and based on current market benchmarks and individual qualifications. In addition to base salary, eligible employees have the opportunity to earn performance-based bonuses and participate in our comprehensive benefits programme. Benefits Paid Holidays Birthday Day Off Pension Healthcare Dental Life Insurance x3 basic pay Tonic Wellbeing Reward Days and Workshops Perkz retail discounts
IN
Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind Technical Lead - M365 Developer
Job Title: M365 Lead Developer Department: Cloud Transformation Location: India Work Type: Hybrid / Remote About HSO Founded in 1989, HSO specializes in implementing, integrating, optimizing, and maintaining enterprise solutions based on Microsoft Dynamics 365, Power Platform, and Microsoft 365. As a leading Microsoft Partner, HSO is part of the Microsoft Dynamics Inner Circle, an exclusive group representing the top 1% of Microsoft partners worldwide. With successful implementations across global enterprises, HSO enables digital transformation through innovation, collaboration, and deep Microsoft expertise. About the Role The M365 Lead Developer will be responsible for designing, developing, and implementing Microsoft 365 solutions to support enterprise collaboration, communication, and productivity. This role requires hands-on expertise in SharePoint Online, Teams, Power Platform, and Microsoft Graph API, along with experience in integrating and automating business processes across the M365 ecosystem. The individual will also mentor developers and collaborate with solution architects to deliver scalable, secure, and high-performing solutions. Mandatory skills: Expertise in Identity, and Access Management (On-Premises AD and Entra ID) 8–12 years of experience in Microsoft 365 development and administration. Experience in OneDrive Migration and Migration Development (on-premises to cloud). Strong understanding of Entra ID Services (Conditional Access Policies, PIM, Application Registration, SSO) Proficiency in Microsoft 365 services, including O365, Exchange, Teams, OneDrive. Experience with Endpoint Management (Intune, AutoPilot, Other MDM (Mobile Device Management) SCCM. Hands-on expertise in M365 Security and Compliance (M365 Defender, Purview - DLP, Auditing, Sensitivity Labels). Qualifications • Bachelor’s degree in computer science, Information Technology, or a related field. • Microsoft certifications such as MS-600, PL-400, or MS-700 are highly desirable. Why Join HSO India? Global Collaboration, Local Impact Work with HSO’s international teams and enterprise clients, contributing to large-scale digital transformation initiatives. Continuous Learning & Career Growth.Access to HSO Academy and Microsoft certification programs that accelerate professional development. Collaborative Culture.Join a team-oriented, supportive work environment that values innovation and teamwork. Rewarding & Flexible Work Environment.Enjoy competitive compensation, flexible working models, and performance-based rewards.
NZ
Auckland
Consulting & Advisory
AI Architect
Join HSO and help shape the future of AI-driven cloud solutions. We believe technology should empower people and businesses to thrive. If you’re passionate about building innovative, ethical, and reliable AI solutions and enjoy leading projects and sharing knowledge we’d love to hear from you! About the Role As our AI Architect, you’ll design secure, scalable AI solutions, guide strategy, and work with customers and global teams. You’ll lead exciting projects, influence technology adoption, and help drive innovation at HSO. Key Responsibilities Develop and implement enterprise AI strategies, frameworks, and governance. Lead end-to-end delivery of AI solutions (migration, modelling, testing, deployment). Design scalable AI systems and apply responsible AI practices. Ensure privacy, security, and regulatory compliance. Mentor technical teams and foster best practices. Partner with customers to identify opportunities and enhance solutions. Deliver workshops and share emerging technologies across teams. Core Technical & Design Skills ML/AI deployment (containerisation, Azure Databricks, Microsoft Fabric pipelines, CI/CD) Data engineering (ETL, data lakes, streaming systems) Cloud-native architecture (Azure Databricks, Microsoft Fabric, IaC) MLOps/DataOps (monitoring, retraining, governance) Model optimization and performance tuning API design & integration (REST, gRPC, MCP) ML lifecycle expertise (experimentation to production) LLMs and GenAI (prompt engineering, fine-tuning, RAG) Agentic systems (vector databases, semantic search, multi-agent workflows, memory management) Responsible AI practices and security-aware design People and Business Leadership Work closely with AI, Data, and Cloud Engineers. Translate business needs into technical architecture. Mentor engineers and contribute to cross-functional best practices. Comfortable in agile environments, working across the AI Engineering lifecycle. What We’re Looking For 6+ years’ experience developing AI solutions, models, and governance frameworks in production. Broad experience with cloud technologies and applications. Proven ability to lead projects and teams end-to-end. Strong communication skills to explain complex architecture to non-technical audiences. Excellent problem-solving and organisational skills. Eagerness to learn and share new technologies. Deep understanding of ethical, privacy, and security obligations.
GB
Manchester
Cloud & Infrastructure
AI Technical Architect
About HSO HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Purpose: The AI Architect will enable the creation of innovative, ethical, and reliable cloud solutions that stand out on a global scale to enhance the lives of people and organisations. This includes, but is not limited to: Supporting the development and implementation of our enterprise AI strategies and roadmaps. Scoping and leading the development of frameworks, reference architecture, tooling, costing, governing standards, and principles. Leading the design, migration, data modelling, implementation, testing, support, deployment, architecture, and maintenance of solutions that use, or will use AI in future. Qualify new customers and assist existing customers to envision new opportunities and map out enhancements to existing solutions that meet business needs. Key Responsibilities: Supporting customers with their AI Implementation across infrastructure, security, licensing, management, and migration. Lead, design and implement data driven AI projects end to end, working both independently and/or leading a team to meet project requirements. Working collaboratively with our other Cloud Services teams to deliver exceptional solutions to our clients across the full range of Microsoft technologies. Reviewing and automating business processes. Work directly with the customer to scope out and deliver maintainable, well tested solutions that leverage cloud technologies where possible. Provide sound technical support to clients for common and complex Data & AI issues, while identifying opportunity for architectural, cultural, and technical improvements. Lead, design, and apply AI architecture patterns to projects and solutions. Develop and improve AI solutions and related development lifecycles, using best practices and a DevOps mindset. Deliver workshops to clients to upskill them and support with the uptake of new technologies, while identifying opportunities for improvements in workshop design and delivery. Understand and implement solutions outside of AI that may interact with developed solutions. Proactively seek out and learn emerging technologies, explore new and innovative use cases, and build collective knowledge across the Aware Team. Ensure you have a clear understanding of the HSO core values and HSO best practices. Act as a Mentor and coach for our Data & AI team to ensure team members are meeting their project and customer goals. Requirements Experience and Skills: Experience developing AI solutions, AI models, and AI governance frameworks in production. A breadth of experience in various current cloud technologies and applications In-depth experience with various source systems control and testing frameworks and related methodologies Experience leading project and project teams end to end. Proficiency in explaining complex technical architecture and solutions to non-technical audiences. Ability to identify when potential issues need to be communicated and/or escalated. Eager to proactively learn and apply new technologies (both within and outside of your field) and to share those learnings with the wider technical team. Strong organisational and problem-solving skills with demonstrated ability to prioritise tasks, meet deadlines and manage conflicting priorities. Strong emotional intelligence and the ability to work with clients from varying backgrounds. Ability to accurately scope projects and provide recommendations for the client. An understanding of common and complex development lifecycles and experience applying DevOps practices. Outstanding interpersonal skills with the confidence to workshop solutions directly with customers and ability to work through complex customer interactions. A strong understanding of business capabilities and frameworks that can map these capabilities to AI models and broader architectural initiatives. A strong understanding of ethical and privacy obligations and ability to proactively identify and mitigate security threats. Experience with business applications and D365. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Relevant certifications in Microsoft Azure or related technologies.
GB
Reading
Sales & Business Development
Senior Public Sector Business Development Manager
About HSO HSO is a Business Transformation Partner with deep industry expertise and global reach. We leverage the full power of the Microsoft Cloud to help organisations modernise operations, adopt data-driven intelligent automation, deliver real-time insights, and accelerate digital impact. By utilising Dynamics 365, Power Platform, Azure, Microsoft 365, AI/Copilot and Data & AI capabilities, HSO empowers organisations to innovate faster, improve how their people work, and enhance citizen and customer experiences. Founded in 1987, HSO has more than 2,500 professionals across Europe, North America, and Asia. We are one of the world’s top Microsoft business applications and cloud transformation partners, and a proud member of Microsoft’s elite Inner Circle, representing the top 1% of partners worldwide. We specialise in sectors such as Public Sector, Retail, Manufacturing, Professional Services, and Financial Services. As an award-winning partner, HSO has been recognised as the global winner of the Microsoft Partner of the Year Award for D365 Finance, and a Finalist for D365 Sales & Marketing. We have also been ranked among the Best Companies to Work For, reflecting our culture of care, innovation, and growth. At HSO, we are large enough to deliver enterprise-scale transformation, yet small enough to care. Our culture encourages entrepreneurship, collaboration, and personal development — where your voice is heard, and your impact is felt. Purpose of the role As a Public Sector Business Development Manager, you will lead on developing strategic relationships and securing new business within the UK public sector. You will identify opportunities and position Microsoft business applications and cloud services to help public sector organisations transform how they operate, improve citizen services, enhance efficiency, and achieve compliance and policy objectives. Working closely with our Delivery, Pre-Sales, and Microsoft teams, you will shape compelling propositions and navigate complex public sector procurement processes including frameworks, tenders, and competitive bids. This is a high-impact role that will play a key part in building HSO’s growing footprint in the public sector and driving long-term growth. Reporting Line This role reports to the Sales Director. Job Function Develop and execute a go-to-market strategy for the UK public sector, identifying target accounts and growth opportunities across central government, local authorities, healthcare/NHS, housing associations, and not-for-profit organisations. Build strong relationships with key public sector stakeholders, including C-Suite, Digital Transformation leaders, and Commercial/Procurement functions. Qualify opportunities, lead full sales cycles, and manage bids and proposals through to closure, including through frameworks such as G-Cloud, Digital Outcomes & Specialists, and others. Shape and present tailored value propositions aligned to client goals, drawing on Microsoft technologies including Dynamics 365, Power Platform, Microsoft 365, Azure, and AI/Copilot. Collaborate with internal teams (Pre-Sales, Architects, Delivery, Legal) to create compelling solutions and commercial proposals. Maintain a high-quality pipeline and accurate forecasting in CRM, contributing to regular reporting and leadership reviews. Stay informed on public sector policy, digital trends, funding streams, and procurement developments to support account planning. Represent HSO at public sector industry events, thought-leadership sessions, and Microsoft community engagements. EXPERIENCE Essential Proven track record in business development, account management or consultative sales within the UK public sector. Strong understanding of public sector procurement processes, frameworks, and budget cycles. Experience positioning Microsoft Cloud solutions or business applications (e.g., Dynamics 365, Azure, M365, Power Platform). Commercially astute with the ability to shape and negotiate complex deals. Excellent stakeholder engagement, communication, and influencing skills. Self-driven with a strong sense of ownership and accountability. Able to lead virtual teams and collaborate across functions to advance deals. Desirable Familiarity with frameworks such as G-Cloud, DOS, NHS SBS, or similar. Experience working for a Microsoft partner or digital transformation consultancy. Understanding of public sector challenges such as data governance, digitisation of services, legacy system modernisation, and citizen experience improvement. Experience using CRM systems (ideally Dynamics 365) for pipeline management and forecasting. Degree-level education or equivalent professional experience. Personal Qualities Passion for public sector improvement and service transformation. Resilient, outcome-orientated, and motivated by delivering results. Highly collaborative and able to build trust quickly. Excellent communicator with strong written and verbal presentation skills. Analytical mindset with the ability to spot trends and opportunities. Energetic, proactive, and solutions-focused. Location HSO offices are located in Manchester, Glasgow, and Reading.This is a hybrid role, with flexibility to work remotely. Travel to client sites and HSO offices will be required for relationship building and key meetings. Salary We offer a competitive, market-aligned salary that reflects the skills and experience of each candidate. The salary package will be discussed during the interview process and will be based on current market benchmarks for similar roles, as well as the individual’s qualifications and experience. Eligible employees may also receive performance-based bonuses and can participate in our extensive benefits programme. Benefits Included: Paid Holidays Pension Healthcare Dental Life Insurance Tonic Wellbeing HSO Perkz Flexible working (when required and agreed)
GB
Manchester
Consulting & Advisory
D365 CE Technical Lead
About HSO HSO is a leading global provider of enterprise business solutions and a trusted Microsoft Solutions Partner. Founded in 1987, HSO delivers digital transformation through Microsoft Dynamics 365, Power Platform, Azure, and other Microsoft technologies, helping clients achieve sustainable success. We combine deep industry expertise with technological innovation to create long-term value for our clients across sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government. HSO has been voted in the UK’s Top 10 Best Large Companies to Work For for the last three years running and is proud to have been named D365 Finance Microsoft Partner of the Year and finalist for D365 Sales & Marketing. People join and stay at HSO because we care - about adding value to our customers, delivering what we promise, striving to improve ourselves, being inclusive, and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different from other Microsoft partners. Caring about our people, customers, and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Purpose To deliver application technical consultancy, implementation services, training and support to customers, prospective customers and operational process as required. To work in all areas of project lifecycle from RFP and Tender through to Implementation and support, with responsibility for technical solution design, delivery, and deployment. Reporting to D365 CE Services Director Key Responsibilities: Work closely with Technical Architect to deliver the technical solution that fits with overall technical design. Define project Application Lifecycle Management (ALM) strategy. Manage DevOps: repositories, branching, solutions, build and release pipelines. Ownership of complex development items: C# plugins, JavaScript, PCF controls, and custom pages. Perform Tech design and customisation/code review/QA ensuring best practice coding standards are met. Identification and resolution of performance bottlenecks. For large projects, allocate development work to developers, manage development team on daily basis. Manage application issues both related to standard and bespoke code. Making sure that development satisfies the customer’s functional, technical and business requirements (FDDs & IDDs). Production of Technical Design Documents. Management and definition of environment landscape to fit project needs. To attend weekly project update call and give development update to wider project team. To be an active member of the HSO CE Services Team focused on implementing D365 solutions at our customers. This includes engaging with external customers to understand and shape requirements to achieve desired business outcomes. To support sales and the pre-sales team to ensure workable solutions for prospects are being promoted. Owns technical delivery on projects, with the ability to deep dive into the technical inquiries on proposed solution. To produce architecture and design documentation to agreed HSO standards. To understand the HSO project delivery methodology and apply this implementation approach to all HSO Projects. To work closely with project teams and act as a point of reference/escalation during the implementation, particularly through go-live advising/improving on scalability and performance of the solution. Act as a Technical lead and mentor colleagues to share knowledge. Plan and execute wave release updates. Experience and Skills Essential Solid experience on Dynamics 365 Customer Engagement Apps and Power Platform. Acted as a Technical Lead in at least 3 successful Dynamics CRM projects. Adept at Business Requirement Analysis Adept at working with functional consultants to translate business needs into viable technical solutions. Effectively communicating complex technical concepts, constraints, and solutions to both technical team members and non-technical stakeholders. Solid understanding and design of Environment Architecture. Good understanding of implementation methodologies. Exam passes for relevant Dynamics 365 Customer Engagement technical certifications. Practical knowledge of Dynamics 365 Customer Engagement tables, workflows, Power Automate, customisation and configuration. Desirable Experience of data and application integration to and from Dynamics 365 Customer Engagement. Knowledge of data migration options and processes. Knowledge of other technologies which are complementary to the core Dynamics 365 Customer Engagement solution. Knowledge of ‘Dual Write’ integration framework for integrating Dynamics 365 Customer Engagement with Dynamics 365 Finance & Operations. Key Competencies Excellent communication skills including written, verbal (online meetings), and face-to-face. Critical thinking and problem-solving skills. Planning and organising. Decision-making. Team player. Ambitious for personal development, to take personal ownership and to contribute to the continued success of HSO. Location Based where appropriate whether on client site or in the office or working from home.
CA
Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Product Manager - HSO Studio
Description At HSO, we’re looking for a Product Manager to join HSO Studio - our global product development team. HSO Studio is where ideas become impact: a collaborative, forward-thinking environment where we design and build cutting-edge Microsoft-based solutions that drive business transformation for customers worldwide. As part of this dynamic team, you’ll have the opportunity to solve complex problems creatively, shape industry-leading products, and work with an exceptionally talented global group of engineers, designers, and product experts. In this role, you will help define and deliver the vision, strategy, and roadmap for a portfolio of global products. You will work closely with a Senior Product Manager, who provides strategic oversight across our Professional Services CRM and Power Platform/CE product suite. This position offers a strong growth trajectory, with the potential to step into a product leadership role in the future. As a Product Manager, you’ll collaborate with industry leaders, product marketing, business development teams, Microsoft, and key strategic customers to deliver solutions that drive measurable business impact. You will also help elevate the maturity of our product development organization by applying your experience in effective product management practices, engineering methodologies, and modern ways of working. Key Responsibilities Market & Customer Insights Partner with industry leaders, business development, marketing, and Microsoft to shape go-to-market strategies. Gather feedback from customers and internal teams to identify customer needs and to validate early designs. Use data-driven insights to inform product decisions and strategy. Product Strategy & Roadmap Define and communicate a clear product vision aligned with customer needs and business goals. Build and prioritize the product roadmap collaboratively with stakeholders. Recommend innovative ideas based on market validity, customer value, and technical feasibility. Work with Product Marketing and Support to create collateral for education, sales enablement, and adoption. Identify and define new product features and functionalities that solve customer problems. Strategic Direction for Development Translate roadmap priorities into actionable requirements and user stories for the Product Architect and developers. Ensure the product development team is focused on designing, building, testing and releasing against strategically prioritized product roadmap. Track progress, manage backlog prioritization, and address issues to ensure successful releases. Deliver Business Value Monitor pipeline and financial performance, adjusting strategy as needed. Drive profitability and growth for assigned products globally. Prepare business cases for continued investment and resource planning. Requirements Bachelor’s degree or equivalent. 3+ years’ experience working in cross-functional, globally distributed product development teams and/or engineering teams. Experience with CRM product development - preferably Dynamics 365 Customer Engagement. Familiarity with Microsoft technology stack (Azure, Dynamics 365, Power Platform). Proven ability to collaborate with engineers, business leaders, and customers. Experience in customer-facing roles with a focus on problem-solving and innovation. Strong understanding of modern product discovery and delivery techniques; proficiency in DevOps tools. Experience in professional services industries. Strategic thinker with strong business acumen and data-driven decision-making skills. Demonstrated ability to manage budgets and drive revenue growth. Willingness to travel occasionally across global regions (North America, Europe, and India). Benefits Competitive salary and benefits package. Opportunity to lead product development at the forefront of Microsoft innovation, building cutting-edge tech products that drive business transformation. Opportunity to work with a talented and dynamic global team. Professional growth and development opportunities.#LI-MH1
GB
Manchester
Customer Success / Support
D365 Support Consultant
PURPOSE OF THE ROLE You will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO Customer base according to SLA and Customer Contractual requirements. REPORTING LINE As part of the Support Team, you will report to a Support Team Lead. JOB FUNCTION Ensure all support tickets are effectively managed with minimum disruption to the client. Support issues are responded to and resolved/plan established within agreed timescales. Provide regular feedback to customers regarding the progress of support ticket status. Test own allocated developments/fixes before delivering to customers. Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts’. Build great relationships and become a Trusted Advisor to your owned customers. Work as part of a the wider Managed Services team. Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines. Contribute to HSO's knowledge base by documenting and participating in internal training and knowledge-sharing programs. Requirements Essential Dynamics AX or D365 Finance & Operations configuration experience. Must have a logical mind set and the ability to trouble shoot complex issues. Desirable One or more specialist Microsoft Dynamics 365 competency would be a distinct advantage Manufacturing/Production knowledge Retail/Commerce Finance /Projects Supply Chain Management Service Management Asset Management Professional Services Technical knowledge including SQL Server, Performance investigation, SSRS reports, Logic Apps, Azure, BI Services. ITIL Certification. PERSONAL QUALITIES Excellent communication and customer interaction skills. Ability to work under pressure and meet agreed targets. Learn and keep up to date with industry-specific functionalities within D365 F&O or D365 CE relevant to customer engagements. Demonstrate a collaborative, supportive, and inclusive attitude on Support Projects. Self-motivated individual. LOCATION Our offices are based in Sale (Manchester), Reading or Glasgow. This role is a Hybrid Working role working mostly remote and meeting once per month in our Manchester office. HOURS Normal office hours are 0900 to 1800. (With one hour for lunch) There may also be occasions when you will be required to work at other times: You may be asked to assist with covering the Service Desk Standard hours of Monday to Friday 08:00-18:00.
MK
Skopje
Customer Success / Support
24/7 Customer Service Engineer
Description Are you a dedicated Customer Service Engineer ready to support global clients around the clock? HSO is seeking a skilled and proactive 24/7 Customer Service Engineer to join our support team. In this role, you will provide technical assistance and issue resolution for Microsoft Dynamics 365 solutions, ensuring continuous service availability and customer satisfaction. You will work in a rotating shift schedule to deliver high-quality support across multiple time zones. About HSO At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change. Responsibilities Provide timely and effective responses to client issues, ensuring concerns are addressed with urgency and care. Demonstrate empathy and professionalism to assure customers their challenges are being taken seriously. Deliver and support international implementations of Microsoft Dynamics 365 Finance & Operations (formerly AX). Provide business and application consulting services to clients across various industries. Design and develop high-quality, scalable, and sustainable solutions tailored to client needs. Meet and exceed customer expectations through strong business acumen, technical expertise, and professional conduct. Identify potential risks in projects and proactively mitigate or communicate them as needed. Maintain clear and consistent communication with stakeholders through formal and informal updates. Represent HSO Global Services with integrity, professionalism, and a positive attitude at all times. Proactively advise clients on industry best practices to enhance business performance. Work in a rotating three-shift schedule (day, evening, and night) to ensure uninterrupted 24/7 support across global time zones. Requirements University degree in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering, Management, Computer Science, Information Science, or a related field. Strong desire to learn and grow professionally. Self-motivated with a drive to challenge yourself and improve continuously. Experience with ERP systems, preferably Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX (a plus). Proven ability to communicate effectively across all levels of an organization in customer-facing roles. Solid understanding of business requirement analysis, process mapping, modeling, and documentation. Exposure to pre-sales activities is an advantage. Excellent command of professional English, both written and verbal. Willingness and ability to work in a rotating shift schedule. Benefits Competitive Compensation and Bonus Package: Receive a competitive salary aligned with your experience and a performance-based bonus to recognize your achievements and contributions; Private Healthcare Insurance: Your health and well-being are important to us. Enjoy comprehensive private healthcare coverage to ensure your well-being and access to high-quality medical care when needed; Hybrid Work Environment: Benefit from a flexible hybrid work model that allows you to balance time between the office and home, optimizing productivity and work-life harmony; Innovative Office and Inspiring Culture: Thrive in our vibrant, centrally located office, equipped with cutting-edge technology to enhance your workday. Enjoy a positive workplace culture that fosters collaboration, creativity, and continuous professional development; International Teams and High-Scale Projects: Collaborate with international teams on large-scale projects for leading corporations, gaining valuable experience and advancing your career; Connect, Grow, and Develop: Engage in our Tech Updates sessions and informal team events that build a strong sense of community and make work enjoyable. Plus, take advantage of comprehensive learning and development opportunities, including access to the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your professional growth and certification goals; Sports Subscription: Keep active and energized with our Sportmaster subscription, offering you access to top-notch fitness facilities and activities to support your health and well-being; Vacation Days: Recharge and unwind with 23 days of vacation, giving you ample time to relax and pursue your passions outside of work;
LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE
Why work at HSO?
At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients.
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Collaborative
At HSO we enjoy a culture of collaboration and support and a collaborative hybrid working model where we team flexibly with purpose at the heart of our working arrangements. We use teamwork not just to meet challenges, but to also promote one another’s success.
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Ever-Evolving
We believe strongly in our values of always learning, always evolving and not standing still. HSO is dedicated to the ongoing professional development of people starting with the training and certification of our early career starters through to supporting senior experienced professionals.
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Value Driven
Our values and culture are attractive to people who want to work with value-driven teams around the world. Collaborating with colleagues and clients who are experts in their field provides an exceptional opportunity in your career to be continuously upskilling and expanding your knowledge and talent for accelerated learning and career progression.
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Entrepreneurial
At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.