From Classroom to Conference room: How HSO's graduate program is shaping Sam's career

Sam Yeo began his journey with HSO through a graduate program, earning certifications and looking to work on various projects across a wide range of industries. Let's see what the future holds for Sam.

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Sam Yeo

Graduate Consultant

What made you join HSO?

I think when doing my research prior to applying, you get the vibe that HSO does care about its people and the work that they do.

...also, the assessment day was a really big thing for me. Walking in and meeting directors, and really senior people like managing directors, who would give you their time and wanted to be there that day to meet people like myself, who had very little prior experience, was great.

How did you find the onboarding process?

I really enjoyed it - talking to people, getting to understand their backgrounds, and understanding ourselves as well. Being able to understand myself with insights to see where my strengths and weaknesses are, and which areas I am stronger in, was something I really enjoyed.

What were the challenges you faced?

Things that I was challenged by were, of course, the technical aspects. With my experience lacking a little bit in Dynamics, being able to understand the system and really drill down into it was something challenging, but enjoyable.

How did you find your initial foray into the business?

Yeah, I think what I’ve enjoyed is being able to talk to people at various levels and understand their experiences and expertise. Path sessions with Peter Sharpe, Director of Enterprise Architecture, HSO and Mike Stanbridge, Enterprise Architect, HSO recently have been great; they've been able to share so much about their expertise and give us so much time.

They have said, "If you need us, just book a meeting in the diary. We are always happy to take that time," and that is what I have loved. Being able to talk to people of different levels and everyone having time for you, even though we are brand new graduates with very little experience, is wonderful.

Even though we aren’t valuable to them at the moment in terms of a business perspective, they always wanted to give their time to help us develop, which is so lovely. It really makes you feel at home.

The best thing I can say for new starters is just talk to people.
Everyone is willing to give you their time, instead of saying they do not have the time at all, they’ll simply say right look at my calendar, find a time that works for us both, set it up and I will be there, and that’s great.

So being able to utilise that and make the most of it, if people are willing to give you their time, try and take it and learn from these skilled people in their expert areas and prospective people looking to join HSO.

Sam Yeo Graduate Consultant

What advice would you give yourself?

Personally, I have a little bit of a lack of experience in the working world, and that was something about which I was slightly worried.

Of course, having met people who are on the graduate scheme on the assessment day and seeing their experience, I understood that everyone is on a level playing field with the graduates.

We have not worked with Dynamics before, so being able to give yourself that confidence and say that you can do this, and knowing that you will be able to learn this, is important. Just have confidence in your abilities and your skills.

What are you looking forward to over the next few months?

Going into projects. I have now completed two certifications and have one left, so I am really looking forward to being able to work on projects in a different capacity.

Looking at things from a supply chain perspective or in various other ways, and being able to develop those skills in these different projects and areas, is something I am excited about.

HSO Graduate Programs

We have been running our graduate scheme for the past seven years recruiting and developing our graduates into business associates who have a real impact on the business and for our customers. Get to know how.

Graduate Programs

Want to join our HSO family?

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GB Remote

Project & Program Management

Programme Manager

HSO International – Project Manager Position: Project Manager Department: Program Services Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation only available within the Netherlands Type of work: Remote or Hybrid, depending on location International travel is required depending on program needs. Minimun 35% travelling About the role The Project Manager at HSO is accountable for the successful delivery of a defined project or major workstream within a broader transformation program. This role owns delivery outcomes within clear boundaries: scope, schedule, quality, readiness, and customer adoption for their project. In this role, your primary focus is on driving execution excellence. You spend most of your time on detailed planning, sequencing, dependency management, readiness control (testing, data, cutover), issue resolution, and day-to-day delivery leadership. You optimize outcomes within given constraints and ensure that delivery reality is visible early. If you want a role where you own the execution layer of large or complex global programs and make a direct impact on delivery success, this is it. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Own day-to-day delivery of assigned projects or complex program workstreams, ensuring scope, plan, dependencies, and customer readiness remain aligned Participate in pre-sales and mobilization by shaping delivery plans, budgets, governance models, and risk assumptions that are executable in practice Contribute to and co-author Statements of Work (SOW), with specific accountability for assumptions, risks, delivery economics, team structures, phase entry/exit criteria, and change control Build and maintain integrated delivery plans that align architecture, build, testing, integrations, and customer activities Coordinate cross-functional delivery across architects, developers, functional consultants, testers, integration teams, and customer SMEs Monitor requirements gathering and setting acceptance criteria, ensure backlog items are sized, prioritized, and ready for build Drive testing readiness, including test planning, data availability, environment coordination, defect management, and go-live preparation Maintain strong RAID discipline, proactively identifying risks, issues, dependencies, and downstream impacts Identify scope gaps early and initiate structured change-control discussions when required Run governance forums that drive real decisions, including steering committees, risk reviews, and change control boards Communicate clear, factual status and risk updates to customers, senior project managers, and program leadership Partner with customers to strengthen their ability to participate effectively in requirements, testing, data readiness, and decision-making Contribute to continuous improvement of HSO’s Standard Working Practices (SWP) and delivery quality culture Depending on seniority and complexity of an assigned project, you will work under the guidance and direction of a Senior Project Manager or Program Manager. Requirements 3–5+ year’s experience delivering ERP, Data, or digital transformation projects Must exposure to Dynamics 365 ERP experience or comparable enterprise platforms Experience in complex, multi-team or multi-stakeholder environments Strong grounding in planning, backlog management, requirements clarification, testing preparation, and RAID (Risks, Actions, Issues, and Decisions) Experience working within structured delivery frameworks and governance models Ability to see and manage task-level delays and manage their downstream impacts Ability to simplify complexity and drive clarity in pressured environments Experience using DevOps or similar delivery management tools. Hands-on, structured, and proactive approach to execution and problem solving. Confidence to escalate issues factually and early Influence without authority; create clarity and accountability through facts, options, and trade-offs Structured approach to risk management, ambiguity, and scenario-based decision-making Awareness of delivery economics and commercial impact Ability to balance scope, quality, time, and cost without false certainty International travel required depending on program needs. Minimun 35% travelling Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator, who perceives your motivations, talents, and ambitions.Career Path for this role HSO offers a clear, capability-based progression for delivery professionals: Project Coordinator / PMO → Project Manager → Senior Project Manager → Program Manager. Project Managers grow by mastering execution discipline, customer leadership, and cross-team coordination within global transformation programs. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!

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GB Remote

Customer Success / Support

Managed Services - Optimisation Consultant

Managed Service Optimisation Consultant: Finance/ProServ About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Optimisation Consultant (internal Bnext position 4.4 Senior Consultant, or 4.5 Consultant) is a role within the HSO managed services industry focused customer team whose role is to deliver application consultancy, implementation services, presales, training and support to customers and colleagues, prospective customers and operational processes as required. As part of the customer team, you will deliver small projects and optimisations to existing customers, ensure all changes are delivered to high standards allowing our customer to achieve value from the changes and our support teams to seamlessly take them into service. Due to the nature of the job, you will be required to have broad knowledge of D365 modules including finance, trade and logistics, stock, warehousing, procurement and sourcing etc. An understanding of the wider Microsoft stack including Azure functionality, Data pipelines and integrations is also desirable. Key Responsibilities: Optimisation Delivery: Liaise with clients to analyse business processes, clarify customer requirements and determine the scope of required solution. Business Process design/mapping and documentation Leading implementation streams through to delivery and initial post Go-Live support Lead customer focused streamed solution playback sessions and perform fit gap analysis Develop design specifications Lead internal solutions design and process mapping workshops Deliver and implement Dynamics D365FO and AX Deliver high quality business and software application services to clients The creation of high quality and sustainable client solutions Deliver all consultancy according to our Project Methodology, ensuring that all software applications are implemented successfully according to the project plan Meet customer expectations of business knowledge, skills and behaviour Identify business/project risk and mitigate or communicate as necessary Communicate progress updates to relevant parties both formally and informally Achieve above-minimum levels of chargeable utilisation and charge-out rates Participate in pre-sales activities as requested Ensure customers always receive high quality optimisation services Participate in daily and weekly Customer Team standups to maintain operational alignment Reporting & Service Improvement: Support customer team in gathering insights on optimisations to present at customer service reviews Support customer team in collecting and data to identify opportunities to improve customer environments and applications Support customer team with recommend service adjustments or enhancements based on engagements with customers Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the MAR, policies and Company Handbook Work in alignment with HSO’s Quality System and governance requirements Experience & Skills: Experience in multiple hands-on software implementations with Dynamics 365 F&O in a Consulting role within a functional role or relevant experience working within a specific industry – Finance or ProServ Expertise in providing consultancy over multiple modules in an D365FO / AX environment Excellent presentation, demonstration and training skills Good written and verbal communication skills, in English Experience with Dynamics D365FO / AX in a Consulting or End User role Adept at Business Requirement Analysis Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible Willingness to travel to support customers’ requirements on site, if required Desirable Skills: Support Desk Experience  Conversant with Power Platform Suite – BI/Apps  Technical knowledge including SQL Server, Performance investigation, SSRS reports, Cloud/Azure technology  Industry knowledge Pre-sales experience Project Management experience Business process mapping, modelling and documentation knowledge At least one implementation with documentation in the role of Senior Consultant Worked in a solution delivery capacity in the past Willing to expand and train in other areas to cover demand as required. Personal Qualities: Excellent Communication and Customer Interaction Skills  Ability to work under pressure and meet time limits  Self-motivated individual  Must have a logical mind set and the ability to trouble shoot complex issues  Ability to Manage Customer Expectations   Must have a logical mind set and the ability to trouble shoot complex issue  Team player willing to be part of a team as well as help teams grow and foster

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GB Remote

Customer Success / Support

Managed Services - Pre-Sales Consultant

Managed Service Pre-Sales Consultant About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Managed Services Pre-Sales Consultant (internal Bnext 2.3 Sales Manager, with commission scheme) is part of the UK managed services sales and pre-sales team and plays a critical role in shaping, renewing and growing managed services engagements. This role partners closely with Account Management, and Customer Teams to identify growth opportunities and design commercially sound Managed Services propositions aligned to customer needs. The role is focused on renewals, RFP’s, customer take-ons, upselling and cross-selling services, translating customer requirements into clear service offerings and producing accurate, well-structured commercial proposals using pricing calculators and standard frameworks. Demonstrable knowledge of the Microsoft platform is essential, particularly Dynamics 365 and Azure, combined with experience in Managed Services or long-term support models. Key Responsibilities: Renewals and Customer Growth: Serve as a managed service solution specialist assisting with all customer renewals and new customers take-ons Maintain strong collaboration with Industry Leads, wider Service lines, customer teams and Global Managed Services teams Ensure customers always receive high quality managed service proposals ensuring HSO managed service offerings stays competitive in the UK marketplace Work with Customer Teams and account managers to identify upsell and cross-sell opportunities based on customer maturity, usage and evolving needs Work with Customer Teams and account managers to position additional services such as enhanced support, optimisation, monitoring, automation, or advisory services Support all HSO teams with customer conversations providing structured, value-led proposals rather than reactive pricing Commercials and Pricing: Ensure all managed service proposals are delivered with accurate and competitive pricing using the latest HSO managed services pricing calculators and cost models Ensure proposals are commercially viable, consistent and aligned to HSO’s approved services and delivery models Delivery and creation of clearly articulated scope documentation to customer and HSO teams, identifying all service in and out of scope Support deal governance, approvals and internal handover into delivery Stakeholder Collaboration: Work closely with Service Delivery Managers, Architects and Technical SMEs to validate scope and approach Act as the bridge between technical teams and commercial stakeholders Support consistent messaging across sales, pre-sales, and delivery Contribute to the continuous improvement of Managed Services offerings and collateral Promote awareness of additional and new services that customers may require or benefit from Research and validate customer needs to support accurate solution design and scoping Assist HSO managed service team with contract changes including drafting changes and pricing amendments Proactively identify potential new service offerings and work creatively with stakeholders to develop effective new solutions Reporting & Service Improvement: Work with the Head of Managed Service Sales & Presales to gather insights and lessons learnt for successful and unsuccessful opportunities Support customer teams in collecting and analysing data to improve service offerings and highlight any areas for growth services or new service offerings Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the Company Handbook Work in alignment with HSO’s Quality System and governance requirements Ensure all deals are compliant with HSO management authorisations rules Experience & Skills: Proven experience in a Pre-Sales, Solution Consulting, or Commercial role within Managed Services Strong background in Microsoft-based solutions, ideally Dynamics 365 and Azure Experience supporting contract renewals and growing existing customer accounts Familiarity with Managed Services constructs such as SLAs, service tiers, fair usage, and transition models Good working knowledge of the Microsoft ecosystem, including Dynamics 365, Finance and Operations and or Customer Engagement Azure services relevant to ERP, integration, security, and operations Ability to hold credible conversations with technical and non-technical stakeholders Comfortable discussing pricing, scope and value with customers Strong written skills for proposals, statements of work and service descriptions Confident presenter in customer-facing discussions and internal forums Structured, analytical thinker with attention to detail Desirable Skills: Experience working for a Microsoft Partner or SI Exposure to ITIL, service management, or customer success frameworks Understanding of long-term support, optimisation, and platform evolution models Has worked in a managed service environment and assisted in development of new service offerings Personal Qualities: Excellent Communication and Customer Interaction Skills  Ability to work under pressure and meet time limits  Self-motivated individual  Must have a logical mind set and the ability to trouble shoot complex issues  Ability to Manage Customer Expectations   Must have a logical mind set and the ability to trouble shoot complex issue  Team player willing to be part of a team as well as help teams grow and foster

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GB Remote

Customer Success / Support

Managed Services - Business Lead Consultant

Managed Service Business Lead Consultant About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Managed Services Business Lead Consultant known as a “BLC” (internal Bnext position 5.3 Lead Technical Consultant) is part of the UK managed services industry customer teams and plays a critical role in building long term partnership with our customers ensuring we deliver value through changes and improvements. This role partners closely with Account Management and Customer Teams to identify optimisation and continuous improvement opportunities building a backlog of work as well as assisting with service or project opportunities. The role is focused on being a trusted advisory to those customers within the industry customer team engaging with customers on business process improvement and optimization through Microsoft technology. This role requires a deep understanding of managed services operations and the ability to drive value for our clients.  As a BLC you will be an integral part of the customer team, providing expert advice on business process optimization using Microsoft technology. You will support team colleagues in resolving disruptions and propose improvements to prevent future issues.    A proactive approach to client service, demonstrating the ability to anticipate client needs and provide innovative solutions is key in this role. This role offers the opportunity to make a significant impact on client operations while working within a dynamic, collaborative customer team environment. The Business Lead Consultant will play a crucial role in driving client satisfaction and business growth through expert advice and strategic technology implementation.  Key Responsibilities: Backlog Ownership, Creation and Delivery: Act as a lead consultant to plan the optimisation roadmap Work with customer to build a roadmap of continuous improvement and engagement to assist in meeting the managed services targets for optimisations against our customer base Liaise with clients in order to analyse business processes, clarify customer requirements and determine the scope of required solution Business Process design/mapping and documentation The creation of high quality and sustainable client solutions Serve as a managed service solution specialist building strong relationships with customer assigned to the customer team, becoming a trusted advisor Work with Customer Teams and account managers to identify upsell and cross-sell opportunities based on customer maturity, usage and evolving needs Work with Customer Teams and account managers to position additional services such as enhanced support, optimisation, monitoring, automation, or advisory services Support all HSO teams with customer conversations providing structured, value-led conversations rather than reactive services Deliver high quality business and software application services to clients Deliver and implement Dynamics D365FO and AX Leading implementation streams through to delivery and initial post Go-Live support • Lead customer focused streamed solution playback sessions and perform fit gap analysis Communicate progress updates to relevant parties both formally and informally Commercials and Pricing: Ensure all managed service proposals are delivered with accurate and competitive pricing using the latest HSO managed services pricing calculators and cost models Ensure proposals are commercially viable, consistent and aligned to HSO’s approved services and delivery models Delivery and creation of clearly articulated scope documentation to customer and HSO teams, identifying all service in and out of scope Support deal governance, approvals and internal handover into delivery Stakeholder Collaboration: Maintain strong collaboration with Industry Leads, wider Service lines, customer teams and Global Managed Services teams Meet customer expectations of business knowledge, skills and behaviour Work closely with Customer Team and Technical SMEs to validate scope and approach Act as the bridge between technical teams and commercial stakeholders Support consistent messaging across sales, pre-sales, and delivery Contribute to the continuous improvement of Managed Services offerings and collateral Promote awareness of additional and new services that customers may require or benefit from Research and validate customer needs to support accurate solution design and scoping Assist HSO managed service team with contract changes including drafting changes and pricing amendments Proactively identify potential new service offerings and work creatively with stakeholders to develop effective new solutions Reporting & Service Improvement: You actively engage in communication with your Customer Team Manager and customers to manage expectations regarding business improvement progress at customers, potential opportunities, and any issues at customer site. This includes regular status updates, addressing concerns, and ensuring that all parties are informed and aligned on objectives and timelines.  Support customer teams in collecting and analysing data to improve service offerings and highlight any areas for growth services or new service offerings Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the Company Handbook Work in alignment with HSO’s Quality System and governance requirements Ensure all deals are compliant with HSO management authorisations rules Experience & Skills: 4+ years of hands-on software implementation experience with Dynamics 365 F&O in a Consulting role with 5+ years additional experience OR 4+ years working within a specific industry – Finance or ProServ Expertise in providing consultancy over multiple modules in an D365FO / AX environment Experience with Dynamics D365FO / AX in a Consulting or End User role Adept at Business Requirement Analysis Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible Willingness to travel to support customers' requirements on site Proven experience in a Pre-Sales, Solution Consulting, or Commercial role within Managed Services Strong background in Microsoft-based solutions, ideally Dynamics 365 and Azure Ability to hold credible conversations with technical and non-technical stakeholders Comfortable discussing pricing, scope and value with customers Strong written skills for proposals, statements of work and service descriptions Confident presenter in customer-facing discussions and internal forums Structured, analytical thinker with attention to detail Desirable Skills: Experience working for a Microsoft Partner or SI Exposure to ITIL, service management, or customer success frameworks Understanding of long-term support, optimisation, and platform evolution models Has worked in a managed service environment and assisted in development of new service offerings Industry knowledge of Finance or Professional Services Project Management Experience Personal Qualities: Excellent Communication and Customer Interaction Skills  Ability to work under pressure and meet time limits  Self-motivated individual  Must have a logical mind set and the ability to trouble shoot complex issues  Ability to Manage Customer Expectations   Must have a logical mind set and the ability to trouble shoot complex issue  Team player willing to be part of a team as well as help teams grow and foster

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HSO Graduate Programs

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Programme Manager

Managed Services - Optimisation Consultant

Managed Services - Pre-Sales Consultant

Managed Services - Business Lead Consultant

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