Banking: Stand Out from the Competition

Ensure safety and security, build trust, and forge strong relationships in a volatile new marketplace

Customer Story: How Zenus Bank Redefined Global Banking with Purpose and Innovation

Discover how Zenus is combining technology, data, and vision to deliver secure, inclusive banking services across 130+ countries.

Elevate Banking with Data & AI

Turn intelligence into better decisions, stronger security, and personalized customer experiences.

Challenges

We know Banking.

To stay competitive and future-ready, banks must overcome a growing set of challenges — from delivering seamless customer experiences to modernizing operations, strengthening cybersecurity, and accelerating digital transformation.

To compete, stay relevant, and gain trust, you need new ways to add value and seize opportunities quickly. From mobile banking and digital wallets to new players offering banking as a service, banks are being challenged with staying competitive—even relevant. Banks of all sizes are grappling with these issues as they navigate an environment where trust has become paramount, and so must you.

Whether you’re looking at adding new services or expanding into new markets, you need to carefully assess each opportunity while weighing it against risk—while at the same time answering the demand for transparency and increasingly complex regulations. So, while the temptation is to take a defensive posture to preserve the status quo—that’s not going to be enough. You need to be the disruptor. 

TRANSFORMATIONAL BANKING

HSO & Microsoft

Empowering your bank to thrive in the digital age

 

Built on Microsoft Dynamics 365, fsi360 is the most modern, comprehensive marketing, business development, finance and relationship intelligence suite in the industry

Banking Accelerator

A centralized hub for streamlined customer-centric operations, ensuring a holistic approach to meeting demands for instant, personalized service. AI and Copilot infused, it enables banks to seamlessly manage their diverse activities across multiple channels through:

  • A customer-centered approach
  • Better marketing
  • Empowering employees
  • A 360-degree view of customers
  • Efficient onboarding
  • Sales management
An end-to-end solution

Benefits

A framework that meets all your needs, from financials to customer service
  • 1

    A 360-Degree View of Customers and Relationships

    Gain a unified view of customers across accounts, products, interactions, and channels to deliver personalized services, identify cross-sell opportunities, and strengthen loyalty at every stage of the customer journey.

  • 2

    Strengthened Security and Proactive Fraud Detection

    Leverage Azure’s advanced security, identity management, and threat intelligence along with Dynamics 365 and Power Platform automation to detect, prevent, and respond to fraud and cyber threats in real time.

  • 3

    Streamlined Regulatory Compliance and Reporting

    Simplify compliance with evolving regulations using integrated data governance, reporting automation, and audit trails across Dynamics 365, Azure, and Power Platform — helping ensure accuracy and transparency.

  • 4

    Data-Driven Insights for Smarter Decisions

    Harness embedded AI, machine learning, and analytics in Dynamics 365, Power BI, and Azure to transform data into actionable insights that guide strategy, personalize offerings, and improve business outcomes.

  • 5

    Modernized Operations and Increased Efficiency

    Automate manual tasks, modernize legacy systems, and streamline processes across finance, lending, and operations using Dynamics 365 ERP and Power Platform — freeing staff to focus on higher-value work.

  • 6

    Sustainability Tracking and ESG Reporting

    Use Microsoft Cloud for Sustainability, Azure, and Power BI to track ESG initiatives, measure environmental and social impact, and report transparently to regulators, stakeholders, and customers.

  • 7

    Smarter, More Targeted Marketing 

    Use Dynamics 365 Customer Insights, Power BI, and AI-driven analytics to segment audiences, automate personalized outreach, and deliver the right offer at the right time — helping banks attract, engage, and retain customers more effectively.

  • 8

    Stronger Business Development Through Connected Data

    Integrate CRM, ERP, and Microsoft 365 (Office) data on a unified platform to give relationship managers and business development teams a full view of prospects, pipeline, and performance — helping them identify new opportunities, strengthen relationships, and close deals faster.

Our Banking Demos

We help banks thrive

"We chose Microsoft and HSO to ensure our technology architecture would have the ability to support and scale."

Mushegh Togmasyan Chairman & Founder, Zenus Bank

The HSO Approach

We combine deep banking industry expertise with innovative technology to deliver tailored solutions that drive success.

Resources for Banks and FinTech

Explore our extensive library of resources for banks

Accelerate Innovation and Deepen Customer Relationships with an AI Briefing for Banks

 

Banks today must balance rising customer expectations with growing regulatory pressure, operational complexity, and the need for faster, smarter decision-making. Legacy systems and siloed data make it difficult to scale innovation or deliver the seamless, personalized experiences customers now expect.

AI can change that. From intelligent customer service and automated underwriting to fraud detection and real-time financial insights, AI enables banks to modernize operations, enhance service, and manage risk more effectively.

In just a few hours, this session gives your team the foundation to move forward with AI—confidently and strategically. You’ll leave with:

  • A clear understanding of how AI and Copilot can drive value across customer engagement, compliance, lending, and operations

  • Industry-specific use cases and best practices aligned to your digital strategy

  • Insight into Microsoft’s AI ecosystem—Power Platform, Azure AI, Fabric, and more

  • A practical roadmap to move from pilot to production—with a partner who knows banking

Whether your bank is focused on innovation, compliance, or customer growth, this session will help you put AI to work—securely, responsibly, and at scale.

Learn More About HSO's AI Briefing

Contact us

Talk to the banking experts about how we can help you thrive.

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