your customer is in the lead

The retail industry is under constant pressure, bringing new challenges to retailers and distribution companies. We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.

Copilot in Customer Service for Retail and Distribution

See how Copilot, Microsoft's generative AI-based virtual assistant, makes the work for customer service agents easier and better.

Watch the series
Woman in a retail clothing store

How can we help you?

What are retail companies struggling with and what's needed to survive and thrive in today’s market? 

Leveraging the opportunities of AI

The potential of AI for retail and distribution companies is huge. From optimizing operations, doing more with less people, to creating a better customer experience. We help our customers unlock the value of AI, bringing its potential into practice with value based applications.

retail services insights & knowledge

Are your looking for something specific?

Customer cases

Meet our customers

We use technology to transform the way you work

We see technology as a means of addressing challenges and pain points. We support retail and distribution companies by modernizing their workplaces, simplifying and automating processes, bringing insights to the business, and connecting the company to the outside world. This includes process automation, smart routing and intelligent forecasting.  

Depending on your priorities and needs, we redesign, build or optimize your application landscape, primarily using Microsoft business solutions such as Dynamics 365, Microsoft 365 and Microsoft Azure. 

Services & Offerings

Our Retail Capability

We have the tools to enhance the Microsoft platform and to accelerate the impact of technology in your organization. 

What sets HSO apart

HSO is a Business Transformation Partner with deep industry expertise and global reach. We leverage the full power of Microsoft technology to transform the way you work and engage customers, ultimately improving business performance.

Learn more about HSO

HSO International Global Delivery Capabilities

With a consistent global delivery methodology shared across all locations and global delivery centers, HSO’s “Kernel” approach allows us to deliver template implementations worldwide, accelerating business transformation for multi-national companies at an affordable cost point with predictable outcomes.

24/7 Global Managed Services

Support core business systems while working proactively on transformation efforts that will secure future success. With everything from upgrades, migrations, continuous optimization and insights on improving business processes, HSO allows you to focus on your core business and innovate faster.

Large enough to serve, small enough to care

For more than 30 years we’ve measured our success in just one way-we win when our clients win. HSO is the agile, industry-focused alternative to large, traditional global SIs. Our goal is to drive improvements in your business performance by leveraging the power of Microsoft technology - accelerating the impact of digital transformation.

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