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Hso India - Sales Operations Associate
Renewal Management – Responsibilities Outline End‑to‑End Renewal Ownership Own the full renewal lifecycle for all assigned customers from identification through execution and invoicing Ensure timely, accurate, and compliant renewals across subscriptions, licenses, and agreements Maintain renewal discipline to protect recurring revenue, continuity, and predictability Renewal Pipeline & Forecast Management Maintain a rolling renewal pipeline with clear visibility into timing, value, and risk Align renewal close dates with contract and subscription terms Support revenue forecasting and retention reporting in partnership with Sales Ops and Finance Cross‑Functional Coordination Partner closely with Sales, Finance, and Sales Operations to execute renewals efficiently Coordinate with Account Managers on customer communication, pricing, and contract alignment Escalate renewal risks, exceptions, or delays to leadership as needed Subscription & Licensing Management Manage renewals across: CSP subscriptions HSO IP subscriptions ISV licenses On‑premise products (e.g., GP, Business Central) Validate renewal terms, quantities, pricing, and product alignment prior to execution Ensure renewals reflect current customer usage and entitlements CRM & Data Accuracy Ensure renewal opportunities are accurately created and maintained in CRM Validate required renewal fields (term, close date, revenue, contracts) Maintain clean data to support forecasting, reporting, and compliance Order Processing & Vendor Coordination Place renewal orders with Microsoft and ISV vendors as applicable Reconcile vendor confirmations and invoices against renewal terms Coordinate with Finance to ensure timely and accurate customer invoicing Revenue Retention & Risk Management Identify at‑risk renewals early and support mitigation strategies Track and resolve pricing, product, or entitlement discrepancies Minimize churn and revenue leakage through proactive renewal management Compliance & Contract Governance Ensure all renewals align to executed agreements and MSAs Confirm required documentation is stored in approved systems (e.g., SharePoint) Support audit readiness and contractual compliance Stakeholder & Customer Support Act as a trusted operational point of contact for renewal questions Support Sales with licensing complexity, quoting questions, and renewal structuring Coordinate customer communications related to renewal timing and execution Reporting & Continuous Improvement Support renewal performance reporting (volume, value, timing, exceptions) Identify process gaps, inefficiencies, or automation opportunities Contribute to documentation, SOPs, and scalability improvements
