Meet Young Professional Jolijn

The IT industry can be pretty intimidating, especially for those with no background in technology. However, Jolijn Hurkens' story shows how a supportive environment and a structured onboarding program can make a world of difference.

Meet
Jolijn Hurkens
Young Professional

“IT is not just about programming behind a computer; it's about people, business processes and finding the right place within the system for the customer's needs.”

First steps at HSO

When Jolijn began her journey with the HSO Young Professional Program she was immediately embraced by a warm atmosphere. The induction day was filled with speed dating sessions with employees, and a series of presentations that gave a clear picture of the culture and people at HSO.

The following week she started the Master Class, an introduction to Microsoft's systems and the consulting world. Despite concerns about her non-IT background, Jolijn found the learning curve manageable, with knowledge conveyed at a comfortable pace.

The program emphasizes a balance of hard and soft skills, where the young professionals not only become familiar with the systems they will be working with, but also develop the communication skills needed to have effective conversations with customers.

A highlight for Jolijn was the business case exercise during the Master Class, where they worked together in a team to create a real life customer case and presented the solution to the trainers.

Working on a project

After the Masterclass, Jolijn started working on a project right away. 

"I have now started in an after-sales project, dealing with customer service and field service. I really enjoy the customer contact and experiencing many different activities."

That she would have meetings with customers and provide training right away, Jolijn did not expect. "I just start on assignments that are open in the sprint and gradually I learn how things work in practice."

Fortunately, Jolijn gets a lot of support from her buddy Robin. “We work together most of the time, with Robin giving me assignments. Eventually we review the assignments together and he gives me tips and tricks on how I could do better. This suits my way of learning."

Jolijn Hurkens Young Professional

Why choose HSO as a Young Professional?

Looking back on her experience, Jolijn encourages future young professionals to look past any preconceptions about the IT industry. “IT is not just about programming behind a computer; it's about people, business processes and finding the right place within the system for the customer's needs.”

With the support of HSO and the knowledge gained during the Young Professional program, Jolijn looks confidently to the future. "What I like is to experience the start-up phase of a project and help outline the customer journey. I am ready to take on the challenges of the IT world and find my place in this dynamic sector."

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Microsoft D365 F&O Functional Solution Architect - Managed Services

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Dynamics 365 CE Engagement Manager

As an Engagement Manager you can expect to…  Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success Ensure the client experience aligns with commitments, delivery standards, and quality expectations Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem Partner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmaps Maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (<2.5%) Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth You’re great at…  Building executive-level client relationships and serving as a trusted advisor Leading complex, multi-threaded engagements while balancing client experience, delivery execution, and commercial outcomes Driving alignment across matrixed teams and influencing without direct authority Managing engagement financials, forecasting, and margin performance Communicating clearly and confidently with executives, stakeholders, and delivery teams Identifying risks early and navigating complex issues with sound judgment and calm leadership Maintaining delivery discipline while ensuring strong client satisfaction and adoption Recognizing and shaping growth opportunities within existing client relationships Balancing strategic thinking with hands-on engagement leadership Driving accountability, transparency, and continuous improvement across teams Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have…  Bachelor’s degree in Business, Information Systems, Engineering, or a related field 10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction Strong understanding of Microsoft technologies within the Dynamics 365 CE, Azure, Power Platform, and the broader Microsoft ecosystem Demonstrated ability to build executive relationships and operate as a trusted client advisor Experience with delivery governance, project methodologies, and structured change management Strong commercial acumen, including forecasting, margin management, and revenue accountability Ability to identify and drive expansion opportunities within existing accounts Excellent communication, leadership, and stakeholder management skills Ability to operate effectively in complex, fast-paced, client-facing environments Flexibility to travel as client and business needs require Flexibility to travel as client and business needs require   The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page!   HSO is an Equal Opportunity Employer.  

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US Remote

Project & Program Management

Program Manager

As a Program Manager you can expect to... Manage interconnected projects and engage with senior executives and strategic stakeholders to accomplish the following business objects:  Oversee all aspects of program delivery, including planning, resource allocation, execution, and risk management Run complex, enterprise-level programs that adhere to a client’s strategic alignment   Deliver program-level goals to achieve and maintain cross-project success   Engage with senior stakeholders and executives to align program goals with business priorities Participate in or lead Design Sessions which are used to gather requirements from project stakeholders  Lead steering committee meetings and facilitate communication with all parties involved  Supervise and mentor project managers, technical leads, business analysts, and other team members, providing clear direction, collaboration, and alignment across workstreams Direct and manage D365 F&O programs from inception to completion, ensuring on-time and on-budget delivery of projects Build and maintain strong relationships with key stakeholders and executives, acting as the primary point of contact for the program Collaborate with solution architects and technical teams to ensure D365 solutions are designed and delivered according to best practices and HSO standards Monitor and report on program financials, including budgets, forecasts, and resource utilization, identifying cost-saving opportunities to mitigate financial risks  Develop risk mitigation plans and proactively address challenges that may impact project timelines or quality Implement change management strategies to guide stakeholders and end users through the adoption of new systems and processes Identify opportunities for process and people improvements, contributing to the development of program management within HSO   You’re great at…   Overseeing all aspects of program delivery, including planning, resource allocation, execution, and risk management Looking at the big picture to achieve more strategic business outcomes, handling multiple projects/tasks simultaneously  Working closely with clients, stakeholders, and cross-functional teams to deliver comprehensive D365 F&O solutions Understanding change management, aligning program objectives with client expectations and strategic goals Building strategic relationships with clients and partners  Providing input on architecture, integration, and deployment strategies Solving complex problems with creative solutions  Learning new concepts quickly and thoroughly  Promoting the mission and Shared Values of our company    Sound interesting? If so, you’ll have…   Bachelor’s Degree   10+ years of D365 ERP and/or AX implementation experience  8+ years of managing large ERP/CRM projects and development teams  Previous experience in a Lead Consultant or PM role for a D365 implementation  Proven experience in managing multi-million-dollar programs with complex delivery requirements Exceptional leadership and communication skills with a demonstrated ability to influence senior stakeholders Experience with different SDLC project methodologies (such as agile and waterfall)  Demonstrated ability to successfully manage project teams  In-depth financial acumen  Strong understanding of business processes/business process analysis  Software development experience a plus, especially in Java and/or C#  Working experience or knowledge of LCS and or VSTS  PMP certification is highly desirable   Proficiency in MS Project  The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.    HSO is an Equal Opportunity Employer. 

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Engagement Manager

As an Engagement Manager you can expect to…  Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success Ensure the client experience aligns with commitments, delivery standards, and quality expectations Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem Partner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmaps Maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (<2.5%) Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth You’re great at…  Building executive-level client relationships and serving as a trusted advisor Leading complex, multi-threaded engagements while balancing client experience, delivery execution, and commercial outcomes Driving alignment across matrixed teams and influencing without direct authority Managing engagement financials, forecasting, and margin performance Communicating clearly and confidently with executives, stakeholders, and delivery teams Identifying risks early and navigating complex issues with sound judgment and calm leadership Maintaining delivery discipline while ensuring strong client satisfaction and adoption Recognizing and shaping growth opportunities within existing client relationships Balancing strategic thinking with hands-on engagement leadership Driving accountability, transparency, and continuous improvement across teams Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have…  Bachelor’s degree in Business, Information Systems, Engineering, or a related field 10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction Strong understanding of Microsoft technologies such as Dynamics 365, Azure, Power Platform, and the broader Microsoft ecosystem Demonstrated ability to build executive relationships and operate as a trusted client advisor Experience with delivery governance, project methodologies, and structured change management Strong commercial acumen, including forecasting, margin management, and revenue accountability Ability to identify and drive expansion opportunities within existing accounts Excellent communication, leadership, and stakeholder management skills Ability to operate effectively in complex, fast-paced, client-facing environments Flexibility to travel as client and business needs require Flexibility to travel as client and business needs require Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page!   HSO is an Equal Opportunity Employer.

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