
Meet Young Professional Jolijn
The IT industry can be pretty intimidating, especially for those with no background in technology. However, Jolijn Hurkens' story shows how a supportive environment and a structured onboarding program can make a world of difference.

“IT is not just about programming behind a computer; it's about people, business processes and finding the right place within the system for the customer's needs.”
First steps at HSO
When Jolijn began her journey with the HSO Young Professional Program she was immediately embraced by a warm atmosphere. The induction day was filled with speed dating sessions with employees, and a series of presentations that gave a clear picture of the culture and people at HSO.
The following week she started the Master Class, an introduction to Microsoft's systems and the consulting world. Despite concerns about her non-IT background, Jolijn found the learning curve manageable, with knowledge conveyed at a comfortable pace.
The program emphasizes a balance of hard and soft skills, where the young professionals not only become familiar with the systems they will be working with, but also develop the communication skills needed to have effective conversations with customers.
A highlight for Jolijn was the business case exercise during the Master Class, where they worked together in a team to create a real life customer case and presented the solution to the trainers.
Working on a project
After the Masterclass, Jolijn started working on a project right away.
"I have now started in an after-sales project, dealing with customer service and field service. I really enjoy the customer contact and experiencing many different activities."
That she would have meetings with customers and provide training right away, Jolijn did not expect. "I just start on assignments that are open in the sprint and gradually I learn how things work in practice."


Fortunately, Jolijn gets a lot of support from her buddy Robin. “We work together most of the time, with Robin giving me assignments. Eventually we review the assignments together and he gives me tips and tricks on how I could do better. This suits my way of learning."

Why choose HSO as a Young Professional?
Looking back on her experience, Jolijn encourages future young professionals to look past any preconceptions about the IT industry. “IT is not just about programming behind a computer; it's about people, business processes and finding the right place within the system for the customer's needs.”
With the support of HSO and the knowledge gained during the Young Professional program, Jolijn looks confidently to the future. "What I like is to experience the start-up phase of a project and help outline the customer journey. I am ready to take on the challenges of the IT world and find my place in this dynamic sector."




From Design to Data: Why Thinking Differently Matters More Than Technical Skills

From Business Applications to AI: HSO’s Transformation Story
For many years, HSO has been recognised for its deep expertise in business applications and its ability to deliver complex, mission-critical solutions for customers across industries. That foundation remains central to who we are. However, the needs of our clients are evolving, as are we.

Serena's journey

Micro Interview with Stephen Brooks

Data, AI, and a Second Brain

Curiosity, Creativity, and Data: Fardowsa’s Journey at HSO

Driving Innovation in Data & AI: George’s Story at HSO

From Apprentice to Data Consultant: Luciene Gomes on Building a Future in Data & AI at HSO

Spotlight on Ricardo Aldaco: Designing Smarter Solutions with Data & AI

Micro Interview with Grant Bean

Micro Interview with Sean Platt

Micro Interview with Nicola Hannay

“We’re becoming more international”
Expats bring fresh ideas and new energy. But they also face challenges. A new country, a different culture, unfamiliar work habits – and on top of that, building a social life. To exchange experiences and build connections, an expat community was created. Not a formal club, but a space where international colleagues can meet – over lunch, at a drinks event or just for a good conversation. We spoke with three of them about their experience: what was it like arriving in the Netherlands? What stands out in the work culture here? And what does it mean to be part of this community?

HSO Academy: “We hire for attitude, we train for skills”
"Not your diploma, but your drive. Not your experience, but your curiosity." That seems unthinkable – but not at HSO. "With the right basic attitude, anyone can get started here," says Henk-Jan Brommer, manager of HSO Academy. It sounds ambitious, but practice shows that it works.

Micro Interview with Saskia Lall

Micro Interview with Dan Rosehill

Micro Interview with Ben Coleman

From graduate to CRM Consultant in under two years

Meet Florian Jung - from consultant to presales at HSO

Turning unexpected opportunities into Gold at HSO

Meet our recruiters in Germany!
Please meet our recruiters in Germany and if there aren't any live vacancies feel free to make contact directly via email with your CV and cover letter.

Meet Erika Haverkamp, master of all trades at HSO International

Micro Interview with Touseef Zafar

Micro Interview with Matt Birtwistle

Micro Interview with Hector Hickmott

HSO UK announces the appointment of Craig Russell

Micro Interview with Julian Smith

From Classroom to Conference room: How HSO's graduate program is shaping Sam's career
Micro Interview with Andy Clough

Collaborating with other business units
Professional development begins with collaboration. The biggest steps are taken when we combine our knowledge and talents. Take Albert Hol (Project Manager) and Gerben Mulder (Consultant Management). They worked together on a project for a large retailer, where the billing process was renewed within Dynamics Finance & Operations using Azure Functions. The solution enables the retailer to process and invoice about 150,000 order lines quickly and accurately every day.

Culture at HSO
HSO has grown rapidly in recent years. This brings change, including in the company culture. To preserve the core of the old culture and embrace new values, a core group has developed a culture compass. Two members of the core group, Behnud and Otto, share their insights.

Women in tech: From paper-based accounting to Head of Cloud Architecture
Employee Event: HSO International Says "Let's Meet at the Beach"

Collaboration in a multicultural team
Tanja van den Berg

The Journey to Lead Program
Find out how we coach and guide a group of leaders to become the next generation of managers. Léonie Havekes and Nathalie Boerefijn share what they’ve learned in their Journey to Lead.

With a passion to help people grow, Georgiana Stuparu builds future leaders at HSO International

After 11+ years at HSO it still feels great to see our customers succeed

Ann-Sophie Schmid

An Architect's Vision: Building Business Value at HSO

HSO acquires Great Place to Work Certification

Nadja Ozegovic on Remote working

A day in the life of... Disary Nath Sarkar

Meet Young Professional Jolijn

Collega's in de spotlight
From India to Silicon Valley, and from Malta to Rotterdam: Siddharth and Divya Singh have lived all over the world and worked for the same employers. Together with their daughter, they have seen it all. How did the couple end up at HSO in the Netherlands? In this interview, they share their remarkable story.

Meet Juan, Author and Innovator at HSO International

Meet Jandus Knoesen, HSO International's passionate problem-solver

Sanya Chhabra empowers teams to transform themselves digitally

With clear and personal vision, Peter van Haaften looks toward the future with HSO

A pathfinder of business possibilities at HSO International

Meet Tudor Radoi, who propels HSO clients to the next level

Hatice Aydın, planting the seeds for success at HSO

The way of working at HSO is completely different

Being output driven means HSO really suits me

Camilla Krog drives HSO International firmly towards success

Oksana Danyliak driven to reach her full potential at HSO International

An inside perspective of HSO's Young Professionals Program Journey
After graduating as an Industrial Engineer in Turkey, Hatice Aydin decided to pursue a career in IT and Business Applications. She was working on ERP projects and doing a master’s degree in software engineering. "It was at this time I realized I wanted to be involved in international and diverse projects while also gaining experience abroad. And so my path crossed with that of HSO International." Here is the story that brought me to HSO International’s Young Professionals Program (YPP).

HSO offered me the opportunity to work in an international company

Meet Hilde van der Meulen, the ever-evolving mindset

A Strong ambition and Innovative HR Approach

Two enlightening weeks conducting BI training in Ghana

Meet Tulasi Sanil

Meet Namitha Suresh

Meet Shirish Dattapuram

Meet Paula Bianca Francisco - From Graduate to Manager

Meet Appasaheb Narasannavar

Miriam Clancy: From end-user to consultant

Driving performance at HSO and ever evolving his career

No problem is too large or small when you collaborate
ERP & CRM (e.g. D365 F&O, D365CE)
Senior D365 CE Technical Solution Architect
As a D365 CE Sr. Technical Solution Architect, you can expect to… Define architecture direction across complex, multi-workstream Dynamics 365 Customer Engagement implementations spanning Dataverse, Power Platform, Azure services, and enterprise integration layers. Establish solution modeling standards that support long-term platform scalability, extensibility, and alignment with Microsoft roadmap evolution across Copilot, Fabric, and Power Platform. Own cross-platform integration strategy connecting Dynamics 365 CE with Azure services, enterprise data platforms, analytics environments, and external business systems to support multi-service-line solution continuity. Guide extensibility decisions across configuration, customization, and Azure-based patterns to ensure maintainable solutions that support future platform expansion beyond initial CE implementations. Establish environment topology strategies and lifecycle management guardrails supporting secure, repeatable, and high-velocity delivery across concurrent engagements and evolving enterprise programs. Provide technical leadership across delivery teams to ensure alignment with performance expectations, security standards, and enterprise governance requirements in complex implementation environments. Support architecture alignment across workstreams and service lines by standardizing integration approaches, deployment sequencing, and extensibility frameworks that enable long-term client platform growth. Partner with functional architects, delivery leaders, and client stakeholders to translate business transformation objectives into scalable platform strategies aligned with broader Microsoft ecosystem adoption. Provide architecture escalation support across implementations involving integration complexity, performance optimization, environment strategy, and solution layering decisions. Shape technical solution direction during presales engagements by validating architecture feasibility, delivery strategy alignment, and long-term platform positioning. Mentor solution architects and senior consultants while strengthening technical delivery standards and reusable architecture patterns across engagements. Balance hands-on architecture leadership with advisory responsibilities across multiple concurrent initiatives in a fast-moving consulting environment. Incorporate emerging Microsoft platform capabilities, including Copilot extensibility, Power Platform governance evolution, and Fabric alignment, into enterprise solution strategies supporting future modernization initiatives. You’re great at… Define architecture direction across complex, multi-workstream Dynamics 365 Customer Engagement implementations spanning Dataverse, Power Platform, Azure services, and enterprise integration layers Establish solution modeling standards that support long-term platform scalability, extensibility, and alignment with Microsoft roadmap evolution across Copilot, Fabric, and Power Platform Own cross-platform integration strategy connecting Dynamics 365 CE with Azure services, enterprise data platforms, analytics environments, and external business systems to support multi-service-line solution continuity Guide extensibility decisions across configuration, customization, and Azure-based patterns to ensure maintainable solutions that support future platform expansion beyond initial CE implementations Establish environment topology strategies and lifecycle management guardrails supporting secure, repeatable, and high-velocity delivery across concurrent engagements and evolving enterprise programs Provide technical leadership across delivery teams to ensure alignment with performance expectations, security standards, and enterprise governance requirements in complex implementation environments Support architecture alignment across workstreams and service lines by standardizing integration approaches, deployment sequencing, and extensibility frameworks that enable long-term client platform growth Partner with functional architects, delivery leaders, and client stakeholders to translate business transformation objectives into scalable platform strategies aligned with broader Microsoft ecosystem adoption Provide architecture escalation support across implementations involving integration complexity, performance optimization, environment strategy, and solution layering decisions Shape technical solution direction during presales engagements by validating architecture feasibility, delivery strategy alignment, and long-term platform positioning Mentor solution architects and senior consultants while strengthening technical delivery standards and reusable architecture patterns across engagements Balance hands-on architecture leadership with advisory responsibilities across multiple concurrent initiatives in a fast-moving consulting environment Incorporate emerging Microsoft platform capabilities, including Copilot extensibility, Power Platform governance evolution, and Fabric alignment, into enterprise solution strategies supporting future modernization initiatives Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s degree required in Computer Science, MIS, Engineering, or related technical field 7+ years of technical architecture experience working with recent versions of Microsoft Dynamics 365 CE and related technologies including but not limited to C#, .NET, JavaScript, Dataverse, Azure integration services, APIs, and Power Platform extensibility models 12+ years of experience delivering enterprise business applications including Dynamics 365 CE implementations, solution architecture, and distributed system design within consulting or systems integration environments Experience defining solution architecture across complex, multi-workstream Dynamics 365 CE implementations supporting scalable, maintainable, and secure enterprise deployments Demonstrated ownership of architecture direction across multiple engagements or programs, not limited to a single implementation workstream Ability to translate business and functional requirements into enterprise architecture designs aligned with Microsoft platform roadmap direction and industry best practices Experience defining extensibility strategies across configuration, customization, Power Platform automation, and Azure-based integration approaches Ability to lead and provide architecture guidance to development teams relating to integration strategy, environment lifecycle management, deployment sequencing, and solution governance standards Experience aligning Dynamics 365 CE solutions with enterprise data platforms such as Microsoft Fabric, Synapse, or Azure data services Strong understanding of environment topology strategy, CI/CD pipelines, and multi-environment lifecycle management across enterprise delivery programs Experience contributing to presales architecture, solution shaping, and technical discovery supporting large transformation initiatives Ability to mentor solution architects and senior consultants while reinforcing delivery standards and reusable architecture patterns across engagements Strong understanding of Microsoft Azure cloud computing platform and its role in supporting enterprise-scale Dynamics 365 CE extensibility and integration strategies Ability to define, construct, and oversee implementation of Solution Testing, Performance Testing, Accessibility Testing, Security Testing, and System and Integration Testing strategies across complex delivery programs The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
ERP & CRM (e.g. D365 F&O, D365CE)
Lead D365 CE Functional Consultant
As a D365 CRM Lead Functional Consultant you can expect to… Conduct meetings/workshops with subject matter experts and other stakeholders Create requirements documents, fit-gap analysis, test plans, training materials, and manage product backlogs Be responsible for risk assessment, as-is and to-be processes, and gap fit verification Provide business process consulting to help define the problem, propose and create the solution Lead discussions with the client and project teams during the Project Design meetings Lead train-the-trainer sessions for the configured client solution. Guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building, as well as help detail the project scope Define the design sessions and workshop agendas and meetings Perform advanced configuration and customization of the Dynamics 365 solution, test functionalities, create workflows and manage security roles/privileges to meet cross functional requirements Work with clients to develop new business processes that leverage D365 CRM best practices Provide advisement to client key users who are responsible for managing and delivering CRM related services to their teams Use proven methodologies to deliver successful projects, including industry best practices Ensure that there is a formal process in place for testing and issues resolution; Drive the team to resolve all issues identified during the testing and QA phases Sound interesting? If so, you’ll have… Bachelor’s degree required in Computer Science, Business Administration, MIS or related field 8+ years of experience implementing recent versions of D365 CRM 8+ years of consulting experience working in a client-facing role Deep understanding of the functional capabilities and limitations of D365 CRM Hands-on experience with multi-phase, enterprise-wide D365 CRM implementations Proficiency in requirements analysis while utilizing techniques such as User Stories, Use Cases, Prototypes, Interviews, and Storyboards Experience with Agile methodologies and capable of mapping User Story definitions to functional solutions, as well as defining user acceptance criteria Strong analytical, presentation, documentation, and inter-personal skills Ability to travel to client sites as necessary Candidates with experience implementing D365 Customer Insights & Journeys preferred, but not required You’re great at… Multitasking, being flexible & paying close attention to detail Working in a highly collaborative team environment Configuring, customizing & designing solutions Leading a Functional Team on a project ensuring best practices and approaches are maintained Holding yourself and your team accountable for delivering the highest quality work Diagnosing and troubleshooting complex D365 CRM issues with creative solutions Resolving client conflicts and/or escalated issues while maintaining composure in a stressful situation Learning new concepts quickly and thoroughly Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
Customer Success / Support
D365 Managed Services Service Delivery Manager
As a Managed Services Service Delivery Manager you can expect to… Serve as the primary delivery interface and trusted point of contact for assigned Managed Services clients across Dynamics 365 Finance & Operations and Customer Engagement environments Own the end-to-end managed services lifecycle for client environments, including support coordination, enhancement planning, optimization initiatives, and continuous improvement activities Develop strong working relationships with clients and internal consulting teams to maintain delivery alignment, visibility into priorities, and long-term solution health Coordinate delivery across multiple concurrent engagements, balancing competing priorities while maintaining consistent service quality and responsiveness Partner with Account Management and Customer Care leadership to support renewals, account stability, and identification of opportunities to expand managed services support Translate client priorities into coordinated consulting activity across functional and technical workstreams Maintain visibility into engagement risks, timelines, support trends, and enhancement opportunities while proactively communicating status and recommendations Collaborate with consulting teams to ensure support requests and enhancement initiatives are progressing effectively and aligned to client expectations Support transitions from implementation to Managed Services and help establish durable delivery rhythms for long-term client success Maintain delivery tracking across internal systems including resource coordination, financial visibility, billing readiness, and service performance indicators Contribute to the evolution of Managed Services delivery standards, documentation practices, and operational maturity across the practice You’re great at… Managing multiple client environments simultaneously while maintaining strong organization, responsiveness, and delivery continuity Building trusted client relationships through proactive communication and follow-through Translating business priorities into actionable support and enhancement plans Identifying opportunities to improve delivery structure, service experience, and solution adoption over time Operating with a high degree of ownership and initiative in environments where priorities evolve across accounts and teams Building alignment across consulting resources and stakeholders to move delivery forward Navigating ambiguity while maintaining momentum and visibility for clients and internal teams Balancing competing priorities across engagements without relying on heavily structured delivery schedules Learning new solution areas quickly and developing working familiarity across Dynamics 365 platform capabilities Promoting collaboration across functional, technical, and account leadership teams to support long-term client success Sound interesting? If so, you'll need... 5+ years supporting or leading Dynamics 365 Managed Services engagements across Finance & Operations, Customer Engagement, or both Experience serving as the primary delivery interface for enterprise or mid-market Microsoft platform clients Working knowledge of managed services delivery models including support governance, backlog coordination, enhancement planning, and service review rhythms Experience coordinating consulting activity across distributed delivery teams Comfort operating in client-facing roles that require independent prioritization and ownership across multiple concurrent engagements Ability to maintain delivery visibility without reliance on fully structured project-based schedules Experience partnering with Account Management to support renewals and account stability Working familiarity with Azure, Dynamics 365, and the broader Microsoft Business Applications ecosystem Strong communication skills with the ability to engage effectively across business and technical stakeholders Bachelor’s degree in Information Systems, Business, or related discipline preferred Microsoft certifications within Dynamics 365 or Power Platform are a plus
Consulting & Advisory
Advisory Transformation Consultant
As an Advisory Transformation Consultant, you serve as a trusted advisor guiding clients through enterprise transformation from strategy to sustained adoption. You help close the gap between “go-live” and real business change by combining business advisory, process expertise, and change leadership. You work comfortably across executive strategy conversations, facilitated workshops, and execution support — always tying decisions back to measurable outcomes. This role also contributes to the growth of HSO’s Advisory practice through reusable assets, thought leadership, and business development (level-dependent). You're Great At... Translating client strategy into clear transformation roadmaps tied to business value Facilitating executive and stakeholder workshops that drive alignment and decisions Designing future-state business processes grounded in organizational reality Leading change management efforts that enable adoption, readiness, and capability building Connecting people, process, and technology decisions to measurable outcomes Influencing without authority across complex client environments Operating fluidly between strategic advisory and hands-on delivery support What You'll Do... Strategy, Value & Business Care Partner with executive sponsors to define transformation objectives, success measures, and value drivers Build value blueprints connecting business capabilities, processes, and technology investments to KPIs Lead current-state assessments to identify performance gaps and transformation levers Develop phased transformation roadmaps aligned to value, risk, and readiness Process Design & Business Alignment Lead end-to-end business process discovery and future-state design Collaborate with solution architects and functional consultants to align business requirements and configurations Translate process changes into clear role-based change impacts Change Strategy & Adoption Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement Conduct change impact and readiness assessments; identify resistance and mitigation plans Coach executive sponsors and line leaders as visible change change champions Design and facilitate workshops, town halls, and engagement sessions Develop training strategies that build role-based capability - not just system knowledge Benefits Realization Define adoption and success metrics bridging system usage, process performance, and human behavior Monitor post-implementation benefits realization and recommend corrective actions Facilitate retrospectives and continuous improvement cycles Practice Development Contribute to thought leadership, methodologies, and reusable assets Convert client deliverables into templates, playbooks, and accelerators Document case studies, lessons learned, and best practices What You Bring... Bachelor’s degree in Business, Management, Organizational Development, or related field 3+ years in consulting, advisory, business transformation, or change management Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred) Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar) Strong analytical skills: business cases, KPIs, process mapping Excellent facilitation and executive communication skills Comfort working across multiple engagements and ambiguous environments Experience in a Microsoft partner consulting environment Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim) Experience with AI/Copilot adoption and organizational change The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
ERP & CRM (e.g. D365 F&O, D365CE)
CE - Project Coordinator
As a D365 CE Project Coordinator you can expect to… Provide high-level coordination, administrative and analytical support to the project team implementing Microsoft Dynamics D365 Schedule meetings, workshops, and project-related activities Provide support in all PM admin tasks associated with project initiation, status reporting, and tracking of project progress Track and report on project milestones, tasks, deliverables, and risks Work with Project PM to assist with planning and execution of tasks and updates needed for project planning, milestones and deliverable tracking, etc Maintain and update project documentation, including project plans, and status reports, as well as timesheets on an as-needed basis Help with all reporting associated to execution, burn rate, resource allocation and coordination across all project phases Support resource planning and onboarding of team members for D365 projects Assist with project budgeting, invoicing, and financial tracking in collaboration with PMO or finance teams Help with other admin tasks as needed Ensure customer satisfaction thru quality and consistent communication with our clients Sound interesting? If so, you’ll have… 2+ years of project coordination or administrative experience in IT or consulting environments Experience working in a Microsoft Partner or similar professional services organization is a plus Experience with Microsoft Project, Microsoft Office, Microsoft Teams Proficiency in Microsoft Office 365 tools (Excel, Word, PowerPoint, Outlook, SharePoint Strong attention to detail Strong organizational skills An understanding of planning based on deadlines Strong organizational and time management skills with a keen attention to detail Excellent communication and interpersonal skills Ability to multitask, prioritize, and adapt in a fast-paced environment Experience with Azure DevOps and Microsoft D365 Customer Engagement a strong bonus You’re great at… Handling multiple projects/tasks simultaneously Communicating over the phone, email, and in person Working on an individual level and as part of team Providing coordination on multiple concurrent projects Understanding change management Building relationships with clients and partners Prioritizing tasks and communicating commitments with clients & team members Working in a highly collaborative team environment Solving complex problems with creative solutions Learning new concepts quickly and thoroughly Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
ERP & CRM (e.g. D365 F&O, D365CE)
Dynamics 365 CE Engagement Manager - Public Sector
As an Engagement Manager you can expect to… Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success Ensure the client experience aligns with commitments, delivery standards, and quality expectations Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem Partner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmaps Maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (<2.5%) Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth You’re great at… Building executive-level client relationships and serving as a trusted advisor Leading complex, multi-threaded engagements while balancing client experience, delivery execution, and commercial outcomes Driving alignment across matrixed teams and influencing without direct authority Managing engagement financials, forecasting, and margin performance Communicating clearly and confidently with executives, stakeholders, and delivery teams Identifying risks early and navigating complex issues with sound judgment and calm leadership Maintaining delivery discipline while ensuring strong client satisfaction and adoption Recognizing and shaping growth opportunities within existing client relationships Balancing strategic thinking with hands-on engagement leadership Driving accountability, transparency, and continuous improvement across teams Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s degree in Business, Information Systems, Engineering, or a related field 10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment Previous experience working or consulting within Public Sector or Non-Profit industries Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction Strong understanding of Microsoft technologies within the Dynamics 365 CE, Azure, Power Platform, and the broader Microsoft ecosystem Demonstrated ability to build executive relationships and operate as a trusted client advisor Experience with delivery governance, project methodologies, and structured change management Strong commercial acumen, including forecasting, margin management, and revenue accountability Ability to identify and drive expansion opportunities within existing accounts Excellent communication, leadership, and stakeholder management skills Ability to operate effectively in complex, fast-paced, client-facing environments Flexibility to travel as client and business needs require Flexibility to travel as client and business needs require The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.
ERP & CRM (e.g. D365 F&O, D365CE)
Microsoft D365 F&O Functional Solution Architect - Managed Services
As a D365 Functional Solution Architect you will... Act as Functional Solution Architect (FSA) on small projects that arise through the natural course of Managed Services activities, which may include Perform the Solution Advisory/Solution Architect role in the analysis phase of a D365 Projects Conduct Business Process Analysis (BPA) workshops and perform Fit/Gap analysis Accurately estimate project initiatives along with appropriate resources and skillsets required Act as solution advisor to the project during design/development, testing and deployment phases Ensure processes are in place for testing and issues resolution, specifically around the functional architecture and integration points of the implementation Finalize and sign-off on functional specifications, unit and system test scripts, and deployment plans Ensure training will cover all relevant topics allowing client successful use and maintenance of the application Act as escalation point for all support issues during and after a project’ Act as Functional Solution Architect across Finance, Project Management & Accounting (PMA), and Project Operations scenarios within Managed Services and small enhancement projects. Act as a senior resource/advisor to other Managed Services Leads and Consultants Support project‑centric clients with operational, financial, and delivery‑focused workflows enabled through D365 PMA and Project Operations modules. Adhere to and improve Managed Services methodology as the business paradigm changes; Share best practices with team You’re great at… Designing project‑centric ERP architectures spanning Finance, PMA, and Project Operations modules. Translating project delivery requirements into scalable PMA/PO configurations that align with financial reporting and operational controls. Proactively identifying risks related to project budgets, timelines, or cost breakdown structures and advising mitigation strategies. Articulating architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms Providing leadership and effectiveness in consulting and client management Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Mentoring and guiding junior consultants on best practices/approaches Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company Requirements… 5+ years hands-on experience with D365 PMA and/or Project Operations deployments Project experience includes assessment and analysis, designing business case development, envisioning, planning, deployment, benefits analysis, etc. Strong understanding of Project Operations concepts: project stages, WBS, estimates, resource assignments, expense integrations, proforma invoicing, and revenue recognition models. Experience architecting workflows involving project budgeting, cost controls, utilization planning, and operational reporting. Ability to advise clients on best practices for project governance, operational readiness, and financial alignment within D365. Proven record of delivering information-systems-business value to clients Ability to be the trusted voice at the decision-making table Deep working knowledge of ISV solutions Ability to move between high-level architectural review/design and the "roll up the sleeves" level of performing all phases of an application delivery project Flexibility to travel as the needs of clients and our business dictate The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
ERP & CRM (e.g. D365 F&O, D365CE)
D365 Supply Chain Functional Solution Architect
As a D365 Supply Chain Solution Architect you can expect to... Act as Functional Solution Architect (FSA) on projects while implementing various modules of D365 for Supply Chain Lead the D365 Supply Chain Management Workstream Perform the Solution Advisory/Solution Architect role in the analysis phase of a D365 F&O implementation Conduct Business Process Analysis (BPA) workshops Accurately estimate entire enterprise-level projects along with appropriate resources and skillsets required Conduct Business Process Analysis (BPA), create the Solution Blueprint document and perform Fit/Gap analysis Act as solution advisor to the project during design/development, testing and deployment phases Ensure a formal process is in place for testing and issues resolution, specifically around the functional architecture and integration points of the implementation Finalize and sign-off on functional specifications, unit and system test scripts, and deployment plans Ensure training will cover all relevant topics allowing client successful use and maintenance of the application Act as escalation point for all support issues during and after a project Travel as the needs of clients and our business dictate You’re great at... Articulating architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platform Providing leadership and effectiveness in consulting and client management Forming and leading virtual teams and collaborating across large, matrix organizations Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Mentoring and guiding junior consultants on best practices/approaches Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company If this sounds like you, you'll have... 8+ years combined experience with Microsoft D365 SCM implementations, application deployment and architecting complex enterprise systems Project experience including assessment and analysis, designing business case development, envisioning, planning, deployment, benefits analysis, etc. Strong background in ERP concepts, such as supply chain, manufacturing, planning, production, and distribution, WMS experience a plus Ability to translate requirements created by the business and functional analysts into the architecture for the solution Hands-on experience with multi-phase, multi-country, enterprise-wide implementations Proven record of delivering information systems business value at an executive level Ability to be the trusted voice at the decision-making table Ability to move between high-level architectural review/design and the "roll up the sleeves" level of performing all phases of an application delivery project Benefits We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.