Meet Young Professional Jolijn

The IT industry can be pretty intimidating, especially for those with no background in technology. However, Jolijn Hurkens' story shows how a supportive environment and a structured onboarding program can make a world of difference.

Meet
Jolijn Hurkens
Young Professional

“IT is not just about programming behind a computer; it's about people, business processes and finding the right place within the system for the customer's needs.”

First steps at HSO

When Jolijn began her journey with the HSO Young Professional Program she was immediately embraced by a warm atmosphere. The induction day was filled with speed dating sessions with employees, and a series of presentations that gave a clear picture of the culture and people at HSO.

The following week she started the Master Class, an introduction to Microsoft's systems and the consulting world. Despite concerns about her non-IT background, Jolijn found the learning curve manageable, with knowledge conveyed at a comfortable pace.

The program emphasizes a balance of hard and soft skills, where the young professionals not only become familiar with the systems they will be working with, but also develop the communication skills needed to have effective conversations with customers.

A highlight for Jolijn was the business case exercise during the Master Class, where they worked together in a team to create a real life customer case and presented the solution to the trainers.

Working on a project

After the Masterclass, Jolijn started working on a project right away. 

"I have now started in an after-sales project, dealing with customer service and field service. I really enjoy the customer contact and experiencing many different activities."

That she would have meetings with customers and provide training right away, Jolijn did not expect. "I just start on assignments that are open in the sprint and gradually I learn how things work in practice."

Fortunately, Jolijn gets a lot of support from her buddy Robin. “We work together most of the time, with Robin giving me assignments. Eventually we review the assignments together and he gives me tips and tricks on how I could do better. This suits my way of learning."

Jolijn Hurkens Young Professional

Why choose HSO as a Young Professional?

Looking back on her experience, Jolijn encourages future young professionals to look past any preconceptions about the IT industry. “IT is not just about programming behind a computer; it's about people, business processes and finding the right place within the system for the customer's needs.”

With the support of HSO and the knowledge gained during the Young Professional program, Jolijn looks confidently to the future. "What I like is to experience the start-up phase of a project and help outline the customer journey. I am ready to take on the challenges of the IT world and find my place in this dynamic sector."

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Customer Success / Support

24/7 Customer Service Engineer

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Product Manager - HSO Studio

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Low code (e.g. Power Platform, OutSystems)

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Senior Public Sector Business Development Manager

About HSO HSO is a Business Transformation Partner with deep industry expertise and global reach. We leverage the full power of the Microsoft Cloud to help organisations modernise operations, adopt data-driven intelligent automation, deliver real-time insights, and accelerate digital impact. By utilising Dynamics 365, Power Platform, Azure, Microsoft 365, AI/Copilot and Data & AI capabilities, HSO empowers organisations to innovate faster, improve how their people work, and enhance citizen and customer experiences. Founded in 1987, HSO has more than 2,500 professionals across Europe, North America, and Asia. We are one of the world’s top Microsoft business applications and cloud transformation partners, and a proud member of Microsoft’s elite Inner Circle, representing the top 1% of partners worldwide. We specialise in sectors such as Public Sector, Retail, Manufacturing, Professional Services, and Financial Services. As an award-winning partner, HSO has been recognised as the global winner of the Microsoft Partner of the Year Award for D365 Finance, and a Finalist for D365 Sales & Marketing. We have also been ranked among the Best Companies to Work For, reflecting our culture of care, innovation, and growth. At HSO, we are large enough to deliver enterprise-scale transformation, yet small enough to care. Our culture encourages entrepreneurship, collaboration, and personal development — where your voice is heard, and your impact is felt. Purpose of the role As a Public Sector Business Development Manager, you will lead on developing strategic relationships and securing new business within the UK public sector. You will identify opportunities and position Microsoft business applications and cloud services to help public sector organisations transform how they operate, improve citizen services, enhance efficiency, and achieve compliance and policy objectives. 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Qualify opportunities, lead full sales cycles, and manage bids and proposals through to closure, including through frameworks such as G-Cloud, Digital Outcomes & Specialists, and others. Shape and present tailored value propositions aligned to client goals, drawing on Microsoft technologies including Dynamics 365, Power Platform, Microsoft 365, Azure, and AI/Copilot. Collaborate with internal teams (Pre-Sales, Architects, Delivery, Legal) to create compelling solutions and commercial proposals. Maintain a high-quality pipeline and accurate forecasting in CRM, contributing to regular reporting and leadership reviews. Stay informed on public sector policy, digital trends, funding streams, and procurement developments to support account planning. Represent HSO at public sector industry events, thought-leadership sessions, and Microsoft community engagements. EXPERIENCE Essential Proven track record in business development, account management or consultative sales within the UK public sector. Strong understanding of public sector procurement processes, frameworks, and budget cycles. Experience positioning Microsoft Cloud solutions or business applications (e.g., Dynamics 365, Azure, M365, Power Platform). Commercially astute with the ability to shape and negotiate complex deals. Excellent stakeholder engagement, communication, and influencing skills. Self-driven with a strong sense of ownership and accountability. Able to lead virtual teams and collaborate across functions to advance deals. Desirable Familiarity with frameworks such as G-Cloud, DOS, NHS SBS, or similar. Experience working for a Microsoft partner or digital transformation consultancy. Understanding of public sector challenges such as data governance, digitisation of services, legacy system modernisation, and citizen experience improvement. Experience using CRM systems (ideally Dynamics 365) for pipeline management and forecasting. Degree-level education or equivalent professional experience. Personal Qualities Passion for public sector improvement and service transformation. Resilient, outcome-orientated, and motivated by delivering results. Highly collaborative and able to build trust quickly. Excellent communicator with strong written and verbal presentation skills. Analytical mindset with the ability to spot trends and opportunities. Energetic, proactive, and solutions-focused. Location HSO offices are located in Manchester, Glasgow, and Reading.This is a hybrid role, with flexibility to work remotely. Travel to client sites and HSO offices will be required for relationship building and key meetings. Salary We offer a competitive, market-aligned salary that reflects the skills and experience of each candidate. 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Customer Success / Support

D365 Support Consultant

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Cloud & Infrastructure

AI Technical Architect

About HSO  HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.  HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun.  The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.    Job Purpose: The AI Architect will enable the creation of innovative, ethical, and reliable cloud solutions that stand out on a global scale to enhance the lives of people and organisations. This includes, but is not limited to:  Supporting the development and implementation of our enterprise AI strategies and roadmaps.  Scoping and leading the development of frameworks, reference architecture, tooling, costing, governing standards, and principles.  Leading the design, migration, data modelling, implementation, testing, support, deployment, architecture, and maintenance of solutions that use, or will use AI in future.  Qualify new customers and assist existing customers to envision new opportunities and map out enhancements to existing solutions that meet business needs.     Key Responsibilities:   Supporting customers with their AI Implementation across infrastructure, security, licensing, management, and migration.  Lead, design and implement data driven AI projects end to end, working both independently and/or leading a team to meet project requirements.   Working collaboratively with our other Cloud Services teams to deliver exceptional solutions to our clients across the full range of Microsoft technologies.  Reviewing and automating business processes.  Work directly with the customer to scope out and deliver maintainable, well tested solutions that leverage cloud technologies where possible.  Provide sound technical support to clients for common and complex Data & AI issues, while identifying opportunity for architectural, cultural, and technical improvements.  Lead, design, and apply AI architecture patterns to projects and solutions.   Develop and improve AI solutions and related development lifecycles, using best practices and a DevOps mindset.  Deliver workshops to clients to upskill them and support with the uptake of new technologies, while identifying opportunities for improvements in workshop design and delivery.  Understand and implement solutions outside of AI that may interact with developed solutions.  Proactively seek out and learn emerging technologies, explore new and innovative use cases, and build collective knowledge across the Aware Team.   Ensure you have a clear understanding of the HSO core values and HSO best practices.  Act as a Mentor and coach for our Data & AI team to ensure team members are meeting their project and customer goals. Requirements Experience and Skills:   Experience developing AI solutions, AI models, and AI governance frameworks in production.  A breadth of experience in various current cloud technologies and applications  In-depth experience with various source systems control and testing frameworks and related methodologies  Experience leading project and project teams end to end.  Proficiency in explaining complex technical architecture and solutions to non-technical audiences.  Ability to identify when potential issues need to be communicated and/or escalated.  Eager to proactively learn and apply new technologies (both within and outside of your field) and to share those learnings with the wider technical team.  Strong organisational and problem-solving skills with demonstrated ability to prioritise tasks, meet deadlines and manage conflicting priorities.  Strong emotional intelligence and the ability to work with clients from varying backgrounds.  Ability to accurately scope projects and provide recommendations for the client.  An understanding of common and complex development lifecycles and experience applying DevOps practices.  Outstanding interpersonal skills with the confidence to workshop solutions directly with customers and ability to work through complex customer interactions.  A strong understanding of business capabilities and frameworks that can map these capabilities to AI models and broader architectural initiatives.  A strong understanding of ethical and privacy obligations and ability to proactively identify and mitigate security threats.  Experience with business applications and D365.     Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Relevant certifications in Microsoft Azure or related technologies.

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