Life at HSO
Katie Freitas
Cross-Industry & Client Marketing Manager
Data Engineer
Skopje, MK
Cloud & Infrastructure
Full-Time
Data Engineer
Skopje, MK
Cloud & Infrastructure
Full-Time
Role introduction
At HSO, we're looking for a proactive and skilled Data Engineer to join our growing team. In this role, you'll design, build, and optimize modern data platforms that enable organizations to unlock the full value of their data. Working with Microsoft Fabric, Azure technologies, and modern engineering practices, you'll help deliver scalable, secure, and high-performing data solutions for our clients.
About HSO
At HSO, we're more than a global IT consultancy, we're a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies.
As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, Data & AI, and our own industry-specific solutions.
Key Responsibilities
- Design, develop, and maintain scalable data solutions using Microsoft Fabric, Azure Data Factory, and Azure technologies.
- Build, maintain, and optimize data pipelines using Python, PySpark, SQL, Microsoft Fabric, and Azure Data Factory.
- Develop and support ETL/ELT processes, data integration workflows, and orchestration solutions.
- Work with structured and unstructured data from multiple sources.
- Implement and maintain data models that support reporting, analytics, and AI workloads.
- Ensure data quality, governance, security, and compliance across data platforms.
- Monitor, troubleshoot, and optimize data pipelines, workflows, and platform performance.
- Collaborate with consultants, architects, and client stakeholders to deliver business-driven data solutions.
- Leverage AI-assisted development tools such as GitHub Copilot and Microsoft Copilot to improve productivity and code quality.
- Contribute to the continuous improvement of engineering standards, best practices, and technical documentation.
- Support CI/CD processes and automated deployment of data solutions.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
- 3+ years of experience in data engineering.
- Hands-on experience with Microsoft Fabric (required).
- Strong programming skills in Python and PySpark.
- Strong knowledge of SQL and data modelling principles.
- Experience designing and building modern data pipelines and ETL/ELT processes.
- Experience with Azure Data Factory (ADF) and data integration solutions.
- Experience with Azure data technologies and cloud-based data platforms.
- Familiarity with Data Lake, Lakehouse, and Data Warehouse concepts.
- Experience with Git, CI/CD pipelines, and DevOps practices.
- Experience using AI-assisted development tools such as GitHub Copilot, Microsoft Copilot, or similar solutions.
- Strong analytical and problem-solving skills.
- Excellent communication skills and the ability to work in a collaborative, international environment.
What We Offer
- Competitive Compensation & Bonus aligned with your experience and performance.
- Private Healthcare Insurance to support your well-being.
- Flexible Hybrid Work Model for better work-life balance.
- Global Exposure: Collaborate with international teams on large-scale projects for leading corporations.
- Learning & Development: Access Tech Updates sessions, team events, the Microsoft Learning Platform, free Microsoft certification exams, and tailored training programs to support your career and certification goals.
- Sports Subscription: Stay active with a Sportmaster subscription.
- Vacation Days: Recharge and unwind with 23 days of paid vacation.
- Career Growth Opportunities: Develop your expertise within a global Microsoft partner and collaborate with experienced professionals across international teams.
- Cutting-Edge Technology: Work with Microsoft Fabric, Azure Data Factory, AI-powered tools, and modern data engineering practices to deliver impactful solutions.
#LI-IH1
Apply now!
Fill out the form below, include your resume and we will get in touch with you shortly.
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Human Resources & Talent
Manager, Total Rewards
Position Summary At HSO, how we pay and support our people reflects how much we value them. As Manager, Total Rewards, you will own the strategy behind our compensation, benefits, and payroll programs, ensuring they are competitive, compliant, and aligned with our business goals. This is a hands-on leadership role. In the near term, you'll also personally manage payroll and benefits operations for our 400+ person remote workforce, while building the case for - and hiring - a Coordinator to support you. Once that hire is in place, you'll shift fully into a strategic total rewards leadership role. We're looking for someone who can operate at both altitudes: comfortable owning compensation strategy and compliance at the executive level, and equally comfortable rolling up their sleeves to keep payroll and benefits running accurately in the meantime. Key Responsibilities Total Rewards Strategy Own the design, competitiveness, and compliance of compensation and benefits programs across the organization. Conduct market benchmarking and internal equity analyses; recommend pay structures, incentives, and benefits offerings that support retention and business goals. Lead annual compensation review cycles, Variable Compensation Plan (VCP) administration, and compensation modeling for leadership. Lead self-funded health plan strategy, vendor and carrier negotiations, and annual renewal and open enrollment strategy. Monitor and interpret pay transparency, ERISA, ACA, FMLA, and related regulations, translating requirements into policy and process. Lead pay equity analyses and FLSA classification reviews. Payroll & Benefits Leadership (Near Term) Oversee end-to-end payroll processing for 400+ remote employees, ensuring accuracy and compliance across jurisdictions. Manage day-to-day benefits administration: enrollments, changes, terminations, and carrier updates. Serve as the primary point of contact for employee payroll and benefits questions. Prepare ACA reporting and 401(k) audit documentation. Process and reconcile expense reimbursements, including audits for policy violations or duplicate submissions Building the Function Define and hire for the future Payroll & Benefits Coordinator role. Transition operational work to the Coordinator once hired, retaining strategic oversight. Build a scalable total rewards function positioned for HSO's long-term growth. What You'll Bring to the Team 7-10 years of progressive experience in compensation, benefits, or total rewards, including hands-on payroll experience. Proficiency with payroll systems (ADP, Paylocity) and HRIS platforms; BambooHR experience strongly preferred. Demonstrated experience with multi-state payroll tax compliance. Deep knowledge of ERISA, ACA, FMLA, and pay transparency law. Comfort operating at both a strategic and hands-on level — this role requires both, especially early on. CPP, CEBS, or SHRM-SCP/SPHR is a plus. Why You'll Succeed You see total rewards as a lever for business performance, not just administration. You're comfortable building something from the ground up, including your own future team. You bring rigor and precision to compliance work without losing sight of the bigger strategic picture. Why join HSO? HSO is a global Microsoft partner and business transformation leader, helping organizations modernize operations through Dynamics 365, Azure, Data & AI, and the Power Platform ecosystem. Internally, we invest just as intentionally in building scalable people operations that support growth, clarity, and a strong employee experience. If you enjoy building reliable systems behind the scenes that make organizations run better, you’ll feel at home here.
US Remote
Human Resources & Talent
Manager, Total Rewards
Position Summary At HSO, how we pay and support our people reflects how much we value them. As Manager, Total Rewards, you will own the strategy behind our compensation, benefits, and payroll programs, ensuring they are competitive, compliant, and aligned with our business goals. This is a hands-on leadership role. In the near term, you'll also personally manage payroll and benefits operations for our 400+ person remote workforce, while building the case for - and hiring - a Coordinator to support you. Once that hire is in place, you'll shift fully into a strategic total rewards leadership role. We're looking for someone who can operate at both altitudes: comfortable owning compensation strategy and compliance at the executive level, and equally comfortable rolling up their sleeves to keep payroll and benefits running accurately in the meantime. Key Responsibilities Total Rewards Strategy Own the design, competitiveness, and compliance of compensation and benefits programs across the organization. Conduct market benchmarking and internal equity analyses; recommend pay structures, incentives, and benefits offerings that support retention and business goals. Lead annual compensation review cycles, Variable Compensation Plan (VCP) administration, and compensation modeling for leadership. Lead self-funded health plan strategy, vendor and carrier negotiations, and annual renewal and open enrollment strategy. Monitor and interpret pay transparency, ERISA, ACA, FMLA, and related regulations, translating requirements into policy and process. Lead pay equity analyses and FLSA classification reviews. Payroll & Benefits Leadership (Near Term) Oversee end-to-end payroll processing for 400+ remote employees, ensuring accuracy and compliance across jurisdictions. Manage day-to-day benefits administration: enrollments, changes, terminations, and carrier updates. Serve as the primary point of contact for employee payroll and benefits questions. Prepare ACA reporting and 401(k) audit documentation. Process and reconcile expense reimbursements, including audits for policy violations or duplicate submissions Building the Function Define and hire for the future Payroll & Benefits Coordinator role. Transition operational work to the Coordinator once hired, retaining strategic oversight. Build a scalable total rewards function positioned for HSO's long-term growth. What You'll Bring to the Team 7-10 years of progressive experience in compensation, benefits, or total rewards, including hands-on payroll experience. Proficiency with payroll systems (ADP, Paylocity) and HRIS platforms; BambooHR experience strongly preferred. Demonstrated experience with multi-state payroll tax compliance. Deep knowledge of ERISA, ACA, FMLA, and pay transparency law. Comfort operating at both a strategic and hands-on level — this role requires both, especially early on. CPP, CEBS, or SHRM-SCP/SPHR is a plus. Why You'll Succeed You see total rewards as a lever for business performance, not just administration. You're comfortable building something from the ground up, including your own future team. You bring rigor and precision to compliance work without losing sight of the bigger strategic picture. Why join HSO? HSO is a global Microsoft partner and business transformation leader, helping organizations modernize operations through Dynamics 365, Azure, Data & AI, and the Power Platform ecosystem. Internally, we invest just as intentionally in building scalable people operations that support growth, clarity, and a strong employee experience. If you enjoy building reliable systems behind the scenes that make organizations run better, you’ll feel at home here.
US Remote
Data & AI
Data Solution Architect
As a Data Architect at HSO, you will design, govern, and implement modern data architectures that empower our clients to leverage their data for analytics, reporting, AI, and business transformation. You will define data models, integration patterns, governance standards, and architectural best practices while collaborating closely with Data Engineers, Consultants, and client technical and business stakeholders. As a Data Architect you can expect to… Design scalable, secure, cloud-based data architectures using Azure Data Lake, Azure SQL, Synapse, Fabric, Databricks, and related Microsoft data services. Define enterprise-ready data models, data flows, integration patterns, governance frameworks, and development standards. Lead discovery and design workshops with client stakeholders to translate business requirements into technical data solutions. Oversee and guide data engineering teams during the build phase to ensure alignment with architectural standards. Establish and maintain metadata, lineage, data quality, and governance processes leveraging Microsoft Purview or similar tools. Conduct architectural reviews, performance tuning, and optimization of data systems. Communicate design decisions, risks, tradeoffs, and solution approaches clearly to both technical and non-technical audiences. Stay current with emerging data technologies, architectural patterns, and Microsoft cloud advancements. You're great at... Structuring complex data challenges into clear, scalable architectural approaches. Explaining technical concepts simply and effectively to business stakeholders. Designing with both long-term scalability and real-world delivery constraints in mind. Bringing order to ambiguity — defining frameworks, standards, and processes where none exist. Collaborating with cross‑functional teams and guiding technical contributors. Identifying inefficiencies and recommending strategic improvements. Balancing innovation with practicality in solution design. Seeing both the “big picture” and the technical details that make it possible. Requirements: Bachelor’s degree in Computer Science 5+ years of experience designing and implementing enterprise data architectures. Strong proficiency with Azure data services (Synapse, ADF, Fabric, Databricks, ADLS, Azure SQL, etc.). Deep understanding of data modeling methodologies (Kimball, Inmon, Data Vault). Experience implementing governance frameworks, including metadata, lineage, quality, and security. Proficiency in SQL and familiarity with Python or Scala. Experience delivering data modernization, cloud migration, or analytics platform projects. Strong communication skills and ability to work cross-functionally with engineering and business teams. Benefits:We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer. Salary: $166,754/yr. Please email resume to: HSO Enterprise Solutions at kramerini@hso.com
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind D365 F&O Technical Architect / Lead Developer
Job Title: D365 F&O Technical Architect / Lead DeveloperDepartment:D365 F&O / UO Location: India Work Type: Hybrid / Remote Experience: 8–12 Years Designation: 5.3 Lead Technical Consultant/5.2 Managing Consultant About HSO HSO is a leading Microsoft Solutions Partner and a member of Microsoft's Inner Circle, delivering global business transformation solutions using Dynamics 365, Power Platform, Azure, and Microsoft technologies. Job SummaryWe are seeking a highly skilled Lead D365 F&O Technical Architect / Lead Developer to lead technical design, X++ development, DevOps, and environment management for D365 F&O projects. The role requires a strong mix of hands-on development, technical leadership, release management, and client engagement. Key Responsibilities · Lead technical architecture, design, and development of D365 F&O solutions. · Develop and review X++ customizations, extensions, integrations, and reports. · Manage Azure DevOps repositories, CI/CD pipelines, and deployment processes. · Own LCS and environment management across Development, UAT, Pre-Prod, and Production environments. · Design integrations using OData, Dual Write, Business Events, APIs, and Azure services. · Conduct code reviews, performance tuning, and technical quality assurance. · Mentor developers and establish technical development standards. · Support solution delivery, upgrades, deployments, and production support activities. · Collaborate with functional consultants, architects, and customer stakeholders. Required Skills · 8–12 years of Microsoft Dynamics AX / D365 F&O technical experience. · Strong expertise in X++, Extensions, Data Entities, DMF, and SSRS. · Hands-on experience with Azure DevOps, Git, Build & Release Pipelines, and CI/CD. · Strong knowledge of D365 F&O architecture, LCS, and environment management. · Experience with integrations using OData, REST APIs, Dual Write, Dataverse, and Azure services. · Strong SQL and performance optimization skills. · Proven leadership experience managing technical teams and workstreams. · Excellent communication and stakeholder management skills. Good to Have · MB-500 Certification. · Experience with Power Platform and Dataverse. · D365 F&O upgrades and code migration projects. · RSAT and automated testing experience. · Global multi-country D365 F&O implementation experience.
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind | Data Architect Lead – D365 F&O, CE & AI Transformation
About HSO HSO is a leading Microsoft Solutions Partner and Inner Circle member, helping organizations transform their business using Dynamics 365, Power Platform, Azure, Data & AI. Job Summary We are seeking a Data Architect Lead to drive enterprise data architecture, migration, integration, governance, and AI-enabled transformation initiatives across Dynamics 365 Finance & Operations (F&O) and Dynamics 365 Customer Engagement (CE) programs. The ideal candidate will combine strong data leadership with hands-on expertise in data migration, modern data platforms, AI-enabled delivery, and client advisory. Key Responsibilities · Lead data architecture, migration strategy, governance, and modernization initiatives for D365 F&O and CE programs. · Own end-to-end data migration delivery including assessment, profiling, mapping, cleansing, transformation, validation, reconciliation, and cutover planning. · Design scalable integration architectures across D365, Dataverse, Azure, Power Platform, and third-party applications. · Leverage AI and automation to improve data migration, data quality, testing, documentation, and delivery productivity. · Establish standards for Data Governance, Master Data Management (MDM), Data Quality, and Data Security. · Build reusable migration frameworks, accelerators, and AI-enabled delivery approaches. · Lead client workshops, architecture reviews, solution design, pre-sales activities, estimates, and RFP responses. · Mentor and develop Data Consultants, Migration Specialists, and Architects. Required Skills & Qualifications · 10–15 years of experience in Data Architecture, Data Migration, Data Engineering, or Enterprise Data Management. · Proven experience delivering enterprise data and migration solutions for D365 F&O and/or D365 CE. · Strong expertise in: o Data Migration & ETL o Data Governance o Master Data Management (MDM) o Data Quality Management o Data Warehousing & Analytics · Hands-on expertise with data migration and integration technologies including KingswaySoft, Azure Data Factory (ADF), SSIS, Dataverse, D365 Data Management Framework (DMF/DIXF), Azure SQL / SQL Server, and other Microsoft data platform technologies. · Experience designing and implementing data solutions using Microsoft Fabric, Azure Data Lake, Synapse Analytics, and related Azure data services. · Experience with Dual Write, enterprise integrations, and large-scale data transformation programs. · Practical experience using AI and Generative AI for data assessment, mapping, migration acceleration, reconciliation, validation, testing, documentation, and delivery automation. · Strong client-facing, consulting, stakeholder management, leadership, and mentoring skills. · Bachelor's or Master's degree in Computer Science, Information Technology, Data Science, Engineering, or a related field. --- Good to Have · Experience with Azure OpenAI, Copilot Studio, and AI-powered data management solutions. · Experience migrating from Salesforce, SAP, Oracle, or other enterprise platforms. · Microsoft Dynamics, Azure Data, Fabric, AI, or Data Engineering certifications. · Experience building AI-assisted migration accelerators and automation frameworks. Why Join HSO? Join a global team leading the convergence of Data, AI, and Business Applications, helping customers modernize enterprise data platforms while shaping HSO's future AI-enabled delivery model.
IN Remote
ERP & CRM (e.g. D365 F&O, D365CE)
HSO India | D365 CE Technical Lead | Immediate Interviews
Job Role: Lead Technical Consultant Location: Remote About HSO HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specializing in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. Key Responsibilities: As a Lead CE Technical Consultant, you will oversee your own career and personal development with the support of our organization, working side by side with the customers, making a difference. Just in a few weeks’ time you will be ready to step into the exciting world of business consultancy and business processes, supported by the newest Microsoft solutions. Experience with requirement gathering, design, develop and implement Dynamics 365 CE solutions of Sales, Customer Service, Field Service, Marketing and Project Operations for AEC (Architecture, Engineering, Construction) and Legal Industries. Deliver high quality business and software application services to clients. The creation of high quality and sustainable client solutions. Strong understanding of D365 CE architecture and customization capabilities. Strong technical background in Dynamics 365 CE Customization & Configuration and Power Platform. Highly skilled in Plugins, Custom API, JavaScript/Typescript, Power Automate and Power Apps for Dynamics 365 CE to extend and enhance core functionalities. Understanding of Dataverse security roles, field-level security, and environment governance Design and extend model-driven apps, with exposure to canvas apps where required. Experience in Third-party Integration and Azure Integrations (Azure Functions, Azure Logic Apps, Azure Service Bus) and Portals/Power Pages. Experience in configuring build and release pipelines using YAML in Azure DevOps. Good to have experience in Power BI Reporting/Dashboards. Good to have exposure to ETL (Azure Data Factory / SSIS / Any other Data Migration exp) Experience with version control systems like GIT, build automation, and release management using Azure DevOps. Enforce best practices for coding standards, ensuring high-quality, maintainable, and efficient code. Analyze and troubleshoot complex issues, providing effective and timely solutions. Conduct code reviews to provide constructive feedback and mentor junior developers. Collaborate with cross-functional teams to identify and resolve challenges in the development process. Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. Meet customer expectations of business knowledge, skills, and behavior. Identify business/project risk and mitigate or communicate as necessary. Communicate progress updates to relevant parties both formally and informally. Participate in pre-sales activities as requested. Apart from the development tasks, should involve on the Architect roles and responsibilities. Always represent HSO in a professional and positive manner. Advise customers on industries best practices in a proactive rather than passive way Certifications: Power Platform Developer Associate (PL-400) PL-600: Microsoft Power Platform Solution Architect Qualifications and Skills: Bachelor’s degree Excellent written and verbal communication skills. Minimum 8 years of proven hands-on experience in CE Configuration, customization, standard workflows, Power Automate Flows, Dashboards, Model Driven App, Fetch XML, forms and views is a must. Benefits: Health Insurance Food Coupons Gym and Telephone/Internet bill Reimbursement Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years) PF NPS (Optional) HSO Perks Great Work Culture
IN Remote
Cloud & Infrastructure
HSO India | D365 Technical Architect – Data Migration, F&O/CE & AI Transformation | Immediate Interviews
Job Title: Data Architect Lead – D365 F&O, CE & AI Transformation Location: IndiaWork Type: Hybrid / RemoteExperience Level: 10–15 Years About HSO HSO is a leading Microsoft Solutions Partner and Inner Circle member, helping organizations transform their business using Dynamics 365, Power Platform, Azure, Data & AI. Job Summary We are seeking a Data Architect Lead to drive enterprise data architecture, migration, integration, governance, and AI-enabled transformation initiatives across Dynamics 365 Finance & Operations (F&O) and Dynamics 365 Customer Engagement (CE) programs. The ideal candidate will combine strong data leadership with hands-on expertise in data migration, modern data platforms, AI-enabled delivery, and client advisory. Key Responsibilities Lead data architecture, migration strategy, governance, and modernization initiatives for D365 F&O and CE programs. Own end-to-end data migration delivery including assessment, profiling, mapping, cleansing, transformation, validation, reconciliation, and cutover planning. Design scalable integration architectures across D365, Dataverse, Azure, Power Platform, and third-party applications. Leverage AI and automation to improve data migration, data quality, testing, documentation, and delivery productivity. Establish standards for Data Governance, Master Data Management (MDM), Data Quality, and Data Security. Build reusable migration frameworks, accelerators, and AI-enabled delivery approaches. Lead client workshops, architecture reviews, solution design, pre-sales activities, estimates, and RFP responses. Mentor and develop Data Consultants, Migration Specialists, and Architects. Required Skills & Qualifications 10–15 years of experience in Data Architecture, Data Migration, Data Engineering, or Enterprise Data Management. Proven experience delivering enterprise data and migration solutions for D365 F&O and/or D365 CE. Strong expertise in: Data Migration & ETL Data Governance Master Data Management (MDM) Data Quality Management Data Warehousing & Analytics Hands-on expertise with data migration and integration technologies including KingswaySoft, Azure Data Factory (ADF), SSIS, Dataverse, D365 Data Management Framework (DMF/DIXF), Azure SQL / SQL Server, and other Microsoft data platform technologies. Experience designing and implementing data solutions using Microsoft Fabric, Azure Data Lake, Synapse Analytics, and related Azure data services. Experience with Dual Write, enterprise integrations, and large-scale data transformation programs. Practical experience using AI and Generative AI for data assessment, mapping, migration acceleration, reconciliation, validation, testing, documentation, and delivery automation. Strong client-facing, consulting, stakeholder management, leadership, and mentoring skills. Bachelor's or Master's degree in Computer Science, Information Technology, Data Science, Engineering, or a related field. Good to Have Experience with Azure OpenAI, Copilot Studio, and AI-powered data management solutions. Experience migrating from Salesforce, SAP, Oracle, or other enterprise platforms. Microsoft Dynamics, Azure Data, Fabric, AI, or Data Engineering certifications. Experience building AI-assisted migration accelerators and automation frameworks. Why Join HSO? Join a global team leading the convergence of Data, AI, and Business Applications, helping customers modernize enterprise data platforms while shaping HSO's future AI-enabled delivery model.
US Remote
Finance & Operations
Assistant Controller
HSO is seeking a diligent and proactive Assistant Controller to own the company’s accounts payable, accounts receivable, and treasury / cash management towers and to lead the team that runs them. This role keeps AP, AR, and cash accurate, timely, and audit-ready; manages and develops the staff performing those functions; and supports the broader accounting team through month-end close, reconciliations, and reporting. The ideal candidate pairs strong US GAAP fundamentals and reconciliation discipline with proven people-management experience and hands-on command of full-cycle AP, AR, and treasury. A CPA and experience in a professional-services or project-based environment (ASC 606 revenue recognition, milestone/T&M billing) are strongly preferred. As an Assistant Controller you can expect to… Accounts Payable (AP) — Full Ownership Own the full AP cycle end to end: vendor onboarding, invoice intake, GL coding, approval routing, and timely, accurate payment. Manage payment runs across ACH, wire, and check, plus corporate card and employee expense reconciliation. Maintain vendor master data and W-9 / 1099 compliance, and lead year-end 1099 filing. Enforce approval and segregation-of-duties controls; resolve vendor inquiries and statement discrepancies. Manage AP aging and accruals to ensure complete, accurate period-end liabilities. Accounts Receivable (AR) & Billing — Full Ownership Manage AR aging and collections; escalate at-risk balances and drive measurable DSO improvement. Reconcile customer accounts, resolve billing disputes, and maintain clean, complete cash application. Drive process automation and efficiency to the AR function to drive improvement in AR/DSO. Support, manage and train the team supporting AR Treasury & Cash Management — Full Ownership Manage daily cash positioning, bank reconciliations, and short-term cash forecasting. Monitor liquidity and support working-capital management across AR/AP timing (DSO/DPO). Support intercompany funding and cash reporting Team Leadership & People Management Lead, manage, and develop the AP, AR, and treasury staff — hiring, onboarding, coaching, and performance management. Set priorities, assign work, and ensure coverage and continuity across the AP/AR/treasury towers. Establish and document standard operating procedures, and build bench strength through cross-training. Hold regular one-on-ones and performance reviews; support goal-setting and career development. Serve as the escalation point for complex AP, AR, and treasury issues. Month-End Close & General Ledger — Supporting the Broader Accounting Team Support the broader accounting team through the month-end and quarter-end close; contribute to a timely, accurate close without owning it end to end. Prepare and review journal entries, accruals, and reconciliations for AP, AR, cash, and related balance-sheet accounts. Ensure AP, AR, and treasury close tasks are delivered accurately and on schedule so the team can close on time. Reconcile assigned balance-sheet accounts and investigate and clear reconciling items on a timely basis. Support ASC 606 revenue recognition (AR, deferred revenue, unbilled/contract assets) in coordination with the accounting team. Controls, Compliance & Audit Maintain internal controls and audit-ready documentation across AP, AR, treasury, and assigned GL accounts. Support external audit, tax, and banking requests. Ensure compliance with US GAAP, HSO accounting policy, and applicable tax/regulatory requirements (1099, multi-state sales/use tax). Identify and drive process automation and continuous improvement across the AP, AR, and treasury cycles. Sound interesting? If so, you’ll have… Bachelor’s degree in Accounting, Finance, or a related field. 7+ years of progressive accounting experience, including full-cycle AP, AR, and treasury, with direct people-management experience. Demonstrated experience supervising, developing, and managing the performance of accounting staff. Strong US GAAP fundamentals and disciplined account reconciliation practices. Hands-on treasury / cash management and bank reconciliation experience. Advanced Excel skills and experience with ERP / accounting systems. Excellent attention to detail, integrity, and comfort working with audit and compliance documentation. Preferred Experience Includes: CPA strongly preferred; MBA a plus. Professional-services or project-based accounting experience and working knowledge of ASC 606 revenue recognition. Experience with Dynamics 365 Finance & Operations / Great Plains. Experience standing up or improving AP/AR/treasury processes, controls, and automation. Experience with 1099 filing and multi-state sales/use tax compliance. BenefitsWe offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
US Remote
Human Resources & Talent
Director of Learning & Development
The Director of Learning & Talent Development leads talent development, learning strategy, performance management, leadership development, and career development for HSO US. This role partners closely with HR Business Partners, business leaders, global Talent and AI enablement partners, and the broader HR leadership team to align people strategies with business outcomes across all service lines. The Director drives a culture of continuous learning, leadership readiness, employee growth, and organizational effectiveness while ensuring development programs are scalable, practical, and aligned to business priorities. As the Director of Learning & Development, you can expect to… Learning Strategy & Program Delivery Develop and implement a forward-looking learning and development strategy aligned with HSO US business goals, workforce needs, and talent priorities. Design scalable learning programs that address technical, professional, leadership, and role-based development needs across the organization. Partner with HSO Academy, subject matter experts, business leaders, and external vendors to deliver high-impact training experiences. Own the curriculum strategy and execution for HSO US Masterclass, including organizing the schedule, confirming curriculum, lining up trainers, preparing facilitators, setting expectations for all stakeholders, and ensuring the program delivers a cohesive, valuable learning experience for participants. Ensure employees have access to relevant learning resources at the right time to support growth, readiness, career mobility, and business priorities. Maintain and evolve learning paths and curricula based on employee feedback, manager input, program outcomes, and changing business needs. Partner with HRBPs to help employees understand and apply the Career Framework, professional competencies, and leadership competencies, including expectations for growth, readiness, and promotion decisions. Performance Management & Talent Development Own and continuously enhance the performance management process, including goal setting, reviews, calibration, manager enablement, and talent development activities, ensuring the process aligns with business needs and supports stronger organizational performance. Guide HRBPs and managers in facilitating mid-year and annual performance review processes with consistency, clarity, and accountability. Identify high-potential talent and skill gaps and launch targeted development initiatives, including mentoring, stretch assignments, and role-based development opportunities. Ensure performance management practices drive growth, accountability, recognition, and meaningful performance conversations across the organization. Partner with team leaders and global partners to develop, maintain, and improve Career Development Pathways that support employee growth and internal mobility. Design and deliver impactful learning resources and development programs that equip managers and coaches to provide effective career guidance, meaningful feedback, and practical support for employee growth. Leadership Development & Succession Planning Embed HSO's leadership development framework into key people processes, including recruiting, onboarding, performance management, promotion, compensation, and succession planning. Create and execute practical plans to identify high performers, high-potential talent, and successor candidates across the organization in partnership with HRBPs and business leaders. Partner with HRBPs to gather and validate talent insights, including identifying emerging leaders and top performers who should be reviewed as part of talent and succession planning discussions. Develop and monitor individualized development plans for high-potential employees and successor candidates, ensuring plans are aligned to future role requirements and business needs. Facilitate talent review processes to ensure high-potential employees are visible to the ELT, appropriately retained, positioned in growth roles, and supported with meaningful development opportunities. Monitor leadership pipeline health, succession readiness, and retention risk to help ensure the organization has the talent needed to support future growth. Cross-Functional Collaboration Partner with service line leaders to align learning, development, and performance priorities with business needs. Collaborate with Resource Management and Talent Acquisition on workforce planning, internal mobility, onboarding, and skill-building priorities. Maintain strong communication with the SVP, HR and executive leadership team on talent development priorities, risks, progress, and outcomes. Deliver and report on QPR expectations, outcomes, and related talent development commitments. Microsoft AI Partner Program Skilling Strategy & Support Partner with the global Director of AI Capability & Enablement to support the execution of HSO's AI learning, capability, and enablement strategy across HSO US. Collaborate with the global AI enablement leader on the AI learning framework, role-based AI learning paths, and approaches to measuring AI competency and readiness across the organization. Support Microsoft partner program skilling initiatives that help HSO meet partner designation, specialization, competency, and certification-related requirements. Partner with HSO Academy and global enablement stakeholders to improve reporting, data accessibility, and visibility into Microsoft learning progress and program outcomes. Support adoption of Microsoft skilling resources and learning platforms, including Microsoft ESI, LevelUp, Microsoft Titan Skilling Academy, and Partner Center reporting, where applicable. Work with business leaders, HRBPs, HSO Academy, and global partners to embed AI capability expectations into learning, career development, performance management, and workforce planning processes. Measurement & Continuous Improvement Establish metrics to assess the impact of learning, talent development, performance management, leadership development, and AI capability initiatives. Track training completion, performance trends, engagement outcomes, retention indicators, AI competency progress, and other relevant business and workforce metrics. Provide regular reporting to leadership on program outcomes, adoption, effectiveness, and return on investment. Continuously improve programs based on data, feedback, business priorities, and emerging best practices. Ensure compliance with mandatory training requirements and support the rollout of relevant policy updates. You’re great at… Building trust and credibility with leaders and employees through strong relationships, sound judgment, and consistent follow-through Navigating sensitive conversations with professionalism, empathy, and discretion Balancing strategic thinking with hands-on execution in a fast-paced, professional services environment Applying HR policies and practices consistently while tailoring guidance to real-world business scenarios Analyzing people data and trends to proactively identify risks, opportunities, and solutions Managing multiple priorities with strong organization, attention to detail, and a solution-oriented mindset Partnering cross-functionally with HR Operations, L&D, Resource Management, and leadership teams to drive cohesive outcomes Acting with integrity and accountability while handling confidential and complex employee matters Sound interesting? If so, you’ll have… Bachelor’s degree in Human Resources, Organizational Development, Learning & Development, Business Administration, Education, or a related field required; Master’s degree preferred. 10+ years of progressive experience in Learning & Development, Talent Development, Organizational Development, HR Business Partnership, or related HR leadership roles. Proven experience designing and executing learning strategies, leadership development programs, career development resources, and scalable training solutions aligned to business priorities. Strong experience leading performance management processes, including goal setting, reviews, calibration, talent development, and manager enablement. Demonstrated experience supporting talent reviews, succession planning, high-potential employee identification, and development planning. Experience managing, coaching, or mentoring HRBPs, L&D professionals, or other HR team members. Prior experience working in a professional services organization required; experience in a consulting, technology services, systems integrator, or Microsoft partner environment strongly preferred. Familiarity with the Microsoft channel preferred, including an understanding of Microsoft Dynamics 365, Data & AI, Power Platform, Azure, or related solution areas. Experience partnering with senior leaders and cross-functional teams to align learning, talent, and workforce priorities with business outcomes. Strong ability to use data, feedback, and business metrics to assess program effectiveness and continuously improve talent development initiatives. Experience with performance management systems required; experience with PerformYard highly desired. The Perks We offer competitive pay and a comprehensive benefits package designed to support your health, flexibility, and long-term success. Benefits include generous paid time off, medical, dental and vision coverage, flexible spending accounts, a health reimbursement account, and a 401(k) plan with company match. You’ll also work alongside collaborative, driven teammates in a dynamic and growing professional services environment. HSO is an Equal Opportunity Employer.
CA Toronto
ERP & CRM (e.g. D365 F&O, D365CE)
D365 CE Consultant
HSO Customer Engagement (CE) Practice — Canada D365 CE Consultant Microsoft Dynamics 365 Customer Engagement Location Canada — Remote (occasional client-site travel) Practice Dynamics 365 Customer Engagement (CE) Employment Type Full-time Reports To Consulting Manager About the Role At HSO, we believe the future of consulting goes beyond implementing software. We help organizations transform how they engage customers, optimize business processes, and leverage automation and AI to drive measurable business outcomes. As a D365 CE Consultant, you will work at the intersection of business transformation, customer engagement, automation, and emerging AI technologies. You will help clients design and implement modern business solutions using Dynamics 365, Power Platform, automation technologies, and AI-powered capabilities while contributing to the evolution of how projects are delivered. We are looking for curious, adaptable consultants who embrace innovation, continuously learn, and are excited about the future of AI-assisted delivery. Your Role In this role, you will work directly with clients to understand business objectives, customer engagement challenges, operational processes, and opportunities for automation and innovation. You will design and implement solutions that combine Dynamics 365, Power Platform, automation technologies, and emerging AI capabilities to help organizations improve customer experiences, increase operational efficiency, and achieve strategic business outcomes. You will also contribute to modern delivery practices by leveraging accelerators, automation, and AI-enabled tools that improve project quality, consistency, and efficiency. Key Responsibilities Customer & Solution Delivery Facilitate discovery workshops and collaborate with clients to understand business objectives, challenges, and opportunities. Analyze customer engagement processes and identify ways to improve efficiency, productivity, and user experience. Design and implement Dynamics 365 Customer Engagement solutions tailored to business needs and strategic objectives. Configure and optimize D365 CE applications while promoting adoption, business value, and measurable outcomes. Conduct solution demonstrations, workshops, and stakeholder presentations. Collaborate closely with technical consultants, architects, and developers to ensure successful solution delivery. Provide training and enablement to business users and project stakeholders. Document solutions, processes, decisions, and best practices throughout the project lifecycle. Innovation & AI-Enabled Delivery Identify opportunities to improve customer outcomes through automation, AI, and process optimization. Evaluate opportunities to leverage Power Platform, Copilot capabilities, AI agents, and automation technologies within customer solutions. Leverage delivery accelerators, reusable assets, and AI-assisted tools to improve project efficiency and solution quality. Contribute to modern delivery practices including automated testing, accelerated documentation, AI-assisted requirements gathering, and knowledge management. Collaborate with business and technical specialists to design innovative solutions that address complex business challenges. Stay current on emerging technologies, including Microsoft Copilot, Copilot Studio, agentic AI, business process automation, and low-code platforms. Practice Development Participate in pre-sales activities, demonstrations, estimates, and solution envisioning workshops. Contribute to the growth and continuous improvement of the HSO CE practice. Share knowledge, lessons learned, reusable assets, and innovative approaches with colleagues. Support the adoption of standardized methodologies, quality practices, and delivery accelerators. What We Are Looking For Core Consulting Skills Bachelor’s degree in Business, Information Technology, or a related field. 3+ years of experience delivering Microsoft Dynamics 365 Customer Engagement solutions. Strong understanding of CRM, customer engagement, and business process transformation principles. Experience facilitating workshops, gathering requirements, and translating business needs into solution designs. Experience configuring and customizing Dynamics 365 CE applications. Strong analytical, problem-solving, and critical-thinking skills. Excellent communication, stakeholder management, and presentation skills. Experience working within implementation methodologies and project delivery frameworks. Ability to work independently while collaborating effectively within project teams. A continuous learning mindset and passion for helping customers succeed. Future-Ready Consulting Skills We are particularly interested in professionals who are excited by the future of business applications and consulting. Experience in one or more of the following areas is considered a strong asset: Business process automation using Power Automate, UiPath, Blue Prism, Automation Anywhere, or similar technologies. Microsoft 365 Copilot, Copilot Studio, Azure AI, Azure OpenAI, or other enterprise AI platforms. Design, deployment, governance, or support of AI agents and agentic business solutions. AI-assisted delivery practices, including automated testing, data migration acceleration, documentation generation, requirements analysis, and solution design. Experience using internal accelerators, automation frameworks, reusable delivery assets, or productivity-enhancing tools. Understanding of human-in-the-loop processes, responsible AI practices, and AI governance principles. Experience identifying ways to improve delivery quality, scalability, and efficiency through automation and AI. Experience coordinating, supervising, or working alongside AI agents that support project delivery or operational processes. Familiarity with AI-driven solution design, automation strategy, or intelligent business workflows. How We Work At HSO, we continuously invest in modern delivery practices that help our teams spend less time on repetitive activities and more time creating value for customers. We believe the most successful consultants combine business expertise, technology skills, and the ability to effectively leverage automation and AI. Our consultants are encouraged to: Leverage automation to eliminate repetitive and low-value activities. Use AI-enabled tools responsibly to improve quality, consistency, and productivity. Adopt standardized delivery practices and reusable accelerators. Continuously learn and experiment with emerging technologies. Share knowledge and contribute to the evolution of our consulting practice. Focus on customer outcomes rather than simply software implementation. What We Offer Fully remote position with occasional client-site travel. Opportunities to work with leading organizations across North America. Exposure to cutting-edge Microsoft technologies, AI platforms, and delivery innovations. Structured career development and continuous learning opportunities. Competitive compensation, benefits, and vacation programs. A collaborative, innovative, and people-centered culture. The opportunity to help shape the future of consulting and AI-enabled business transformation.
NL Amsterdam
Finance & Operations
Group Treasury Manager
HSO is a fast-growing global IT consultancy firm with over 3,000 employees across 30+ countries, specializing in business transformation powered by Microsoft technologies. With ambitious growth plans, both organically and through acquisitions, we are strengthening our Group Finance function. We are looking for an experienced Group Treasury Manager who can take ownership of operational treasury activities and grow into building and leading a future treasury function. Your Role As Group Treasury Manager, you will play a pivotal role in shaping and strengthening treasury processes across HSO’s international organization. Acting as the central point of expertise, you will work closely with senior finance stakeholders to oversee liquidity, funding, intercompany cash flows, banking relationships, and financial risk management, while helping build a scalable treasury foundation that supports HSO’s continued growth. This is a high-impact, hands-on opportunity for a proactive treasury professional who combines strategic perspective with operational excellence. You will take ownership of this function, work with a high degree of autonomy, and play an important role in bringing greater structure, control, and maturity to the treasury function as the business continues to expand globally. This is initially a hands-on individual contributor role, with the opportunity to build and potentially lead the treasury function as the business grows. Key Responsibilities Core responsibilities from day one: cash visibility, liquidity forecasting, banking relationships, loan/repayment tracking, intercompany funding.Development/future scope: treasury policies, insurance risk coordination, factoring, M&A treasury integration, future team/process build-out. Key Responsibilities by function Operational Treasury Management Manage day-to-day treasury operations at HSO Group level Oversee cash positioning, forecasting, and liquidity management to ensure timely meeting finance obligations by HSO Group Manage cash flow forecasting process within HSO; provide guidance and oversee CF forecasting by BUs, own consolidated CF reporting/forecasting Manage intercompany flows and internal funding structures Ensure proper visibility and control over group cash flows Banking & Financing Manage relationships with banking partners Oversee loan structures, repayments, and financing products Support ongoing funding needs across entities Maintain regular cadence in managing loans and banking obligations Financial Risk & Controls Monitor FX, liquidity, and financial risks Develop and maintain financial covenants risk management reporting for internal and external stakeholders Own development of treasury policies and controls Support coordination of insurance-related financial risk topics in collaboration with relevant internal stakeholders (future scope) M&A & Growth Support (future scope) Support treasury-related activities in acquisitions and integrations Ensure alignment of cash structures in newly acquired entities Contribute to scaling treasury processes as HSO continues to grow Work on implementation of factoring solutions What We’re Looking For You are: A strong hands-on operator who takes ownership Assertive, ambitious, and proactive Able to work independently with minimal supervision Comfortable in a fast-growing, international environment Culturally aligned and able to collaborate across global teams You have: 7+ years of experience in treasury or corporate finance Strong experience in operational treasury activities (cash flow forecasting, liquidity management, intercompany flows) Experience managing banking relationships, financing arrangements, and loan facilities from a corporate borrower perspective Experience working with ERP systems, banking platforms, treasury tools, and strong Excel/cash-flow modelling capabilities Ability to step into the role as a quick starter (hands-on and practical) International exposure or experience in multi-entity organizations Bachelor’s or Master’s degree in Finance, Accounting, or Economics Excellent English communication skills Helpful to have (but not implicitly needed from day one): Experience with factoring Relevant professional qualification or interest in treasury/finance certification, such as ACT, CTP, CFA, or equivalent is considered an advantage Why Join HSO Growth & Development A visible Group-level role with direct impact on the maturity of treasury across an international, fast-growing organizationCollaborative CultureAn open and international environment with strong team collaboration across countries.Career OpportunitiesOpportunity to grow into a leadership role as the function expandsAttractive CompensationCompetitive salary aligned with seniority and experienceReady to ApplyIf you are a hands-on treasury professional who wants to build structure, improve cash visibility, and help shape the future treasury function of a growing international organization, we would be pleased to hear from you.
US New York
ERP & CRM (e.g. D365 F&O, D365CE)
Lead D365 F&O Finance Consultant
As a D365 F&O Lead Functional Consultant, you can expect to… Lead functional workstreams within Microsoft Dynamics 365 Finance & Operations implementations, with accountability for delivery outcomes, solution quality, and alignment to overall project objectives, owning defined solution areas while aligning to broader architectural direction Drive Business Process Analysis efforts for your domain, facilitating workshops, guiding discussions, and translating outcomes into structured functional designs Shape Fit/Gap decisions by evaluating business requirements against system capabilities, recommending solution approaches, and progressing decisions in the absence of complete information while identifying where architectural guidance is required Own and drive functional design decisions within your workstream, ensuring solutions are scalable, consistent, and aligned with overall project standards and long-term system behavior, ensuring solutions are scalable, consistent, and aligned with overall project standards and long-term system behavior Configure and oversee configuration across Finance modules (e.g., General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash & Bank), ensuring accuracy and alignment to business requirements Translate complex business processes into clear functional designs and configuration strategies that can be executed by delivery teams Coordinate across workstreams to manage dependencies, ensuring functional decisions align with integrations, data flows, and downstream system impacts Drive alignment within and across workstreams by identifying dependencies and escalating broader design conflicts, helping HSO maintain consistency in end-to-end solution behavior Contribute to broader solution design discussions by providing functional input on process transformation, data structures, and system behavior Identify and proactively manage risks related to functional design, data integrity, and process alignment within your domain Guide testing strategy for your workstream, ensuring validation aligns with business requirements and supports end-to-end solution integrity Support data migration activities by ensuring functional accuracy in mapping, transformation logic, validation, and reconciliation Lead client-facing discussions within your domain, providing clear recommendations, guiding stakeholders toward decisions, and navigating complex conversations with confidence Review and provide guidance on deliverables produced by junior consultants, reinforcing quality, consistency, and alignment to standards while leveraging team members effectively Support estimation and solutioning for defined workstreams, aligning scope, complexity, and delivery approach Progressively take on broader solution ownership, expanding beyond initial workstream responsibilities while increasing independence in functional design decisions You’re great at… Taking ownership of functional solution areas and driving them forward with increasing independence Operating effectively in complex, fast-paced consulting environments, balancing hands-on delivery with lead expectations while maintaining momentum despite ambiguity Connecting business processes to system capabilities and understanding how decisions impact upstream and downstream solution components Facilitating structured discussions that move stakeholders from requirements to decisions, even in ambiguous or evolving environments Balancing speed and quality by making thoughtful progress while maintaining alignment to standards and long-term solution integrity Navigating ambiguity by forming recommendations, validating assumptions, and knowing when to escalate broader design considerations Managing dependencies across workstreams and ensuring your area integrates cleanly into the broader solution Communicating effectively across business and technical audiences, translating complexity into clear, actionable direction Identifying risks early and addressing them before they impact delivery timelines or solution quality Supporting and mentoring junior team members by delegating effectively, providing guidance, and improving overall team output Operating with accountability and ownership, ensuring commitments are met and outcomes are delivered even within broader project constraints Strengthening consistency through structured documentation, attention to detail, and repeatable approaches Understanding how functional decisions contribute to overall solution success and client business outcomes Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s degree in Accounting, Finance, Supply Chain, Information Systems, or a related field 5+ years of hands-on delivery experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) in complex implementation environments Deep functional experience across Finance modules such as General Ledger, Accounts Payable, Accounts Receivable, Cash & Bank Management, Fixed Assets, and Financial Reporting Ownership of functional workstreams or defined solution areas within D365 F&O implementations, with accountability for delivery outcomes Strong understanding of core financial business processes, including record-to-report, procure-to-pay, and order-to-cash Demonstrated ability to facilitate workshops, gather requirements, and translate business needs into structured functional designs Exposure to Fit/Gap analysis, configuration strategy, testing, and data migration across multiple phases of the project lifecycle Comfort operating within Microsoft partner or consulting delivery models, including structured methodologies and cross-functional team collaboration Confidence engaging in client-facing environments, contributing to solution discussions and guiding stakeholders toward decisions Working knowledge of the broader Microsoft ecosystem, including Power Platform, integrations, and Azure-based services Strong analytical, communication, and problem-solving capabilities, with the ability to manage multiple priorities in fast-paced environments Consistent ownership of work and follow-through on commitments within defined areas of responsibility Microsoft Dynamics 365 Finance certifications preferred Functional experience with the PMA (Project Management & Accounting) module preferred, but not required Willingness to travel as needed to support client engagements The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
NL Amsterdam
Human Resources & Talent
HSO International - HR Business Partner
Role Title: HR Business Partner Location: Netherlands Visa: No visa; must hold the right to work in the Netherlands Languages: Fluent in English; Dutch would be an added advantage. Work type: Hybrid, office presence required (80%) Job Types: Full-time, Permanent Schedule: Monday to Friday 9:00 am – 5:00 pm CET About HSO International Founded in the Netherlands in 1989, the HSO Group has grown into one of the world’s leading Microsoft partners. With 2,500+ employees in Europe, Asia, and North America, we support local and international businesses in retail, wholesale, industry, and technical services, so that they can use digital technology to make a difference. HSO International is a part of the HSO Group, focused on global rollouts of Microsoft business applications. Working as part of the HSO International HR team means that daily you will be dealing with International HR related issues. You will be part of a small, experienced team that will support you and help you grow your knowledge and experience across all matters in relation to international HR and recruitment. THE ROLE - HR Business Partner Job Description As an HR Business Partner at HSO International, you act as a strategic advisor to management within your Service Line. You understand better than anyone that having the right people in the right roles and operating at their best is key to success. In close collaboration with managers and HR colleagues, you focus on developing, engaging and growing talent in line with our culture and future ambitions. In doing so, you play a crucial role in driving the growth and success of our organization. HSO is an international and leading Microsoft partner, recognized as Microsoft Partner of the Year last year. Your contribution will help us maintain this position and support our continued growth. Job function Main duties will include but not be limited to: Act as a trusted advisor to managers on people management, performance, absenteeism and organizational development, from strategic guidance to hands-on support; Manage the full employee lifecycle, including onboarding, talent development, performance reviews, career discussions and offboarding; Translate strategic HR themes (such as engagement, retention and leadership development) into practical and impactful initiatives; Identify trends within your business unit, use HR data to support your recommendations, and proactively drive improvements; Collaborate closely with HR, Recruitment, Learning & Development and Employer Branding to deliver a strong and consistent employee experience; Provide proactive advice on organizational development, labour law, and HR trends within the tech industry, aligned with HSO’s growth strategy. Support our ongoing innovation on HR policies and processes. Experience and Skills Essential: 3–5 years of experience in a similar HR Business Partner role, with a strong ability to advise at both tactical and operational levels; Experience in a commercial, knowledge-driven environment, preferably in IT, consultancy or professional services; A completed Bachelor’s or Master's degree in HRM, Business Administration, Organizational Psychology, or a related field, with a strong affinity for IT and technological developments; Proven track record in coaching managers and supporting organizational change; Solid knowledge of Dutch labour law and experience with HR analytics are a strong advantage; Entrepreneurial, creative, and able to bring innovative ideas to further develop the HR function within HSO; Based in The Netherlands and fluent in English, Dutch would be of added advantage. Right to work in The Netherlands What do we offer? A competitive salary and an annual bonus based on company performance; 25 vacation days, with the option to purchase up to 10 additional days; Hybrid working, combining office location (Amsterdam) with working from home; Regular team events, social gatherings and sports activities.
GB Remote
Customer Success / Support
Managed Services - First Line Support Team Lead
Managed Service First Line Support Team Leader About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and well-being. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The 1st Line Support Team Lead is a key role within the HSO Managed Services First Line team, responsible for the day-to-day management of the 1st line support function which is dedicated to a single customer. This role combines frontline team leadership with direct customer accountability, ensuring that the customer’s retail store environments receive a high-quality, consistent, and responsive support service. As Team Lead, you will own the performance, welfare, and development of the first line support team, manage operational processes including rotas, escalations, and service reporting, and act as the primary point of contact between the customer and the HSO support team. You will drive a culture of continuous improvement, ensuring SLAs are met, service reviews are delivered, and both customer satisfaction and team wellbeing and performance remain at the forefront of everything you do. The Team Lead holds direct responsibility for the performance, motivation, and engagement of each member of the team, ensuring fair management, regular appraisals, and genuine career development opportunities. You will publicly support the strategic direction of HSO, uphold the values of the business, and place our customers at the heart of everything you do This role is a Fixed term contract up to 12 months total, depending on start date. Details of this will be shared with you during your initial interview. Key Responsibilities: Reviewing each team member’s progression on an individual basis Manage team leave and absence requests, ensuring rota coverage is maintained at all times Authorise team timesheets in line with HSO processes Lead the daily team catchup meeting, presenting updates and managing the associated calendar invites Act as the first point of support for team members requiring guidance, whether work-related or personal Be alert to individual performance and address any anomalies or under-achievement promptly and fairly Mentor, coach, and lead by example — managing with confidence, compassion, and consistency Be prepared to make difficult management decisions when required, anticipating challenges and proactively seeking resolution Operations & Rota Management Working Hours are Full time 40 Hours per week on a rota basis between the windows of Monday-Friday 8am – 6pm and some weekend rotation Saturday 8am – 6pm and Sunday 10am-4pm. Bank Holidays 10am–4pm (excluding Christmas Day, Boxing Day and New Years Day). Manage the 1st line support rota, ensuring all weekday, weekend, and bank holiday shifts are covered Process team holiday requests and update the rota accordingly Ensure all team members rostered for each day are present and available on the call handling platform Ensure shift and lunch cover is maintained throughout the day, keeping a minimum of two people covering the phones at all times Customer Relationship Management Act as the primary escalation point, responding promptly and professionally to all queries, questions, and escalations Attend customer daily and/or weekly meetings during projects and periods of issue, feeding relevant updates back to the team Maintain a proactive and professional relationship with the customer stakeholders, ensuring they are kept fully informed of progress on all open and aged cases Provide structured, value-led communication to the customer rather than purely reactive responses Act as a key escalation point for major incidents, ensuring timely and clear updates are provided to the customer Case & 3rd Party Management Oversee team case management, ensuring all tickets are appropriately logged, updated, and progressed within SLA Ensure all tickets contain the relevant 3rd party references and have been logged with the appropriate 3rd party Chase 3rd parties on aged or stalled cases and provide updates to both the team and the customer Update the customer on any cases that are not progressing or have been open for an extended period Close resolved cases promptly and accurately within the ITSM system Reporting & Service Reviews Create and generate reports within ManageEngine, the customer’s ticketing system Extract the BT open case report twice weekly, chase BT on outstanding items, and provide the team with updates Create ad hoc reports as required by the customer or management Manage the KPI report: extract data from ManageEngine, populate the KPI spreadsheet, and distribute to the team for completion Build and deliver Service Reviews, extracting all required reports and data from ManageEngine and the Call Handling platform Support Delivery Provide prompt and professional 1st line support to the customer in accordance with agreed SLAs and support contracts Ensure all support calls are effectively managed with minimum disruption to the customer’s retail store operations Ensure support issues are responded to and resolved within agreed timescales Monitor progress of allocated team cases and act as a key escalation point for managing major incidents Facilitate regular feedback to the customer regarding the progress of support call status, in line with agreed scope Spend dedicated time working directly on the phones alongside the team, providing hands-on 1st line retail and POS support to the customer’s retail stores and maintaining a working understanding of day-to-day team workload and customer needs Compliance & Internal Governance Ensure timely completion of internal processes in accordance with the Company Handbook Work in alignment with HSO’s Quality System, ISO 27001 and GDPR policies Ensure support tickets and customer interactions comply with HSO standards and governance Carry out reasonable additional duties as required and agreed with the Head of MS Service Essential Skills Experience managing or leading 1st line support teams Proven experience supporting retail IT environments, including EPOS/POS systems and retail store infrastructure Experience in supporting Retail IT/POS solutions in a 1st line capacity, with the ability to work directly on the phones alongside the team when required Excellent troubleshooting and problem-solving skills Experience supporting customers over the phone in a service desk environment Proficiency in ticket management and ITSM tooling Experience producing operational reports and service review documentation Experience managing rotas, scheduling, and shift coordination A genuine passion for customer service and service excellence Strong written communication skills for ITSM updates, customer emails, and escalation correspondence Desirable Skills ITIL Foundation or equivalent service management qualification Experience using ManageEngine or similar ITSM platforms Familiarity with call handling platforms and their reporting capabilities Experience creating and managing KPI reports and service review packs Understanding of SLA management and service review frameworks Experience working for a Microsoft Partner or Systems Integrator Personal Qualities: Excellent communication and customer interaction skills Ability to work under pressure and consistently meet time commitments Self-motivated with a proactive and solutions-focused approach Strong organisational skills with the ability to manage multiple priorities simultaneously A natural leader who motivates, supports, and develops their team Confident in holding difficult conversations with compassion and consistency A team player who promotes a positive, inclusive, and collaborative team culture Comfortable representing HSO professionally in customer-facing meetings and communications
NZ Hamilton
Human Resources & Talent
People and Culture Coordinator
Kick-start your HR career with a global tech leader Are you an organised, people-focused HR professional ready to build your career in a supportive and fast-paced environment? HSO is a leading global Microsoft partner, helping organisations get more from their technology. We're looking for a People & Culture Coordinator to join our ANZ team and play a key role in creating a great employee experience across New Zealand and Australia. What you'll do You'll support the full employee lifecycle, including: • Coordinating recruitment, candidate management and onboarding• Maintaining HR systems and employee records• Supporting health, safety and wellbeing initiatives as a Health & Safety Representative• Assisting with engagement surveys, recognition programmes and team events• Partnering with managers and employees across ANZ on a range of people initiatives What you'll bring • A degree or postgraduate qualification in Human Resources• Some experience in HR, recruitment, talent acquisition or administration• Strong organisational skills and attention to detail• Excellent communication and relationship-building skills• A proactive approach and genuine passion for people and workplace wellbeing Why join HSO? • Flexible hybrid working• Health insurance• Employee Assistance Programme for you and your whānau• Reward and recognition programmes• Career development opportunities within a global organisation• A supportive team and connected ANZ culture Ready to apply? If you're looking for a broad HR role where you can learn, grow and make a real impact, we'd love to hear from you. Apply now with your CV and a short cover letter.
CA Remote
Project & Program Management
Monitoring Service Owner – Global Managed Services (GMS)
HSO is a leading Microsoft Business Transformation Partner with over 3,000 professionals worldwide and more than 30 years of experience helping organizations transform the way they work. We combine deep industry expertise with the full power of the Microsoft Cloud, delivering solutions across Dynamics 365, Azure, Data & AI, Power Platform, and Managed Services. As a long-standing member of Microsoft's Inner Circle and a trusted global partner, we help organizations modernize operations, unlock data-driven insights, and accelerate business outcomes through innovation. Role Overview: As a Monitoring Service Owner within HSO Global Managed Services (GMS), you are accountable for the full lifecycle of a managed service — from design and transition through operation and retirement. In this role, you will own a portfolio of managed services. The first and primary of these is HSO’s Monitoring Service — the capability responsible for delivering visibility into the health, performance, and reliability of customer environments across cloud and hybrid infrastructure — with additional services to be defined and brought under your ownership over time. You serve as the single point of accountability for service performance, ensuring alignment with business strategy, adherence to service level agreements (SLAs), and continuous improvement. You will collaborate with HSO Business Unit Managed Services Service Lines, Microsoft, HSO Global Marketing, third party partners (as required), strategic customers to ensure services are reliable, scalable, and valuable. Key Responsibilities: Strategic Alignment Define strategic goals and ensure the managed service supports those objectives Translate business requirements into service capabilities and outcomes Work with HSO Marketing to represent the service unique value proposition and collaborate to position the service in the market Monitor managed global service pipeline Service Lifecycle Management Own the service from inception through retirement, ensuring it evolves to meet changing business needs. Document and maintain the Service Description. Coordinate service design with BU MS Service Lines, and coordinate global activities through to BAU Coordinate and validate BU Managed Services SL deliver readiness Maintain service documentation, architecture, and operational models Service Level Management Define, negotiate, and monitor SLAs and OLAs to ensure consistent service delivery Track service performance and customer satisfaction, initiating corrective actions when needed Maintain service definition and SLA/OLA implementation in tNext Ensure service reliability, availability, and scalability in alignment with business expectations Continuous Improvement Collaborate with BU MS SL Continual Service Improvement (CSI) teams to identify and implement service enhancements Use data-driven insights to refine service delivery and improve customer outcomes Foster a culture of innovation and proactive problem-solving within the broad HSO BU service teams Monitoring Service Leadership (Primary Service) The Monitoring Service is the primary service owned by this role today. As the service portfolio grows, the same ownership principles below will extend to additional services. Own the strategy and roadmap for HSO’s Monitoring Service, ensuring it continues to deliver measurable value as customer environments evolve Maintain sufficient technical depth in cloud and serverless monitoring to lead, challenge, and guide the monitoring team — evaluating trade-offs, shaping priorities, and making informed decisions without needing to be hands-on Stay ahead of market trends in observability and monitoring for cloud-native, serverless, and event-driven architectures, and translate those trends into actionable service improvements Define how monitoring can proactively improve customer experience — through smarter alerting, anomaly detection, synthetic monitoring, and root-cause acceleration Drive automation within the monitoring service to reduce manual effort, accelerate incident response, and improve consistency of outcomes Evaluate and recommend emerging monitoring and AIOps platforms, shaping the service’s tooling direction with a long-term perspective Stakeholder Representation Represent the service in customer service escalations as required Participate in RCA analysis and service remediation tasks Act as the voice of the service in cross-functional discussions with IT, business units, and external partners Communicate service strategy, performance, and roadmap to stakeholders regularly Financial Accountability Manage the global service budget, including forecasting, cost optimization, and ROI tracking Develop business cases for service investments and expansions Ensure financial transparency and alignment with organizational priorities Service Catalog Management Maintain accurate and up-to-date service catalog entries in the Service Portfolio Ensure service descriptions, SLAs, and support models are clearly documented and accessible Promote service awareness and adoption across the organization KPIs Global Service Revenue % Growth Global SLA Attainment % Qualifications: Bachelor’s degree or equivalent experience 5+ years in service management or product management roles within technology environments Strong understanding of ITIL principles and service lifecycle management Familiarity with Microsoft technologies including Azure, Dynamics 365, and Power Platform Working knowledge of application and/or cloud monitoring and observability principles, including how to monitor serverless, event-driven, and microservices-based architectures Familiarity with monitoring and observability platforms (e.g., Azure Monitor, Application Insights, Log Analytics, or equivalent) at a level sufficient to evaluate tooling, challenge technical decisions, and lead strategic direction Awareness of AIOps concepts, automated alerting, and proactive remediation approaches and their practical application in managed services Proven ability to lead cross-functional teams and manage global service delivery Excellent communication, stakeholder management, and strategic planning skills Experience in manufacturing and/or wholesale industries is a plus Willingness to travel across Europe, North America, and India
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Microsoft D365 F&O Lead SCM Consultant
As a D365 Lead Supply Chain Consultant you can expect to... Provide business and application consultancy to our clients Leads discussions with the client and project teams during the Project Design meetings Implement and configure supply chain modules of D365 F&O Carry out prototyping plans, procedure documentation and communicate with project team Define D365 F&O functional requirement and design documents that developers can use for enhancements Perform advanced configuration and customization of the Dynamics 365 solution Manages the testing and QA phases of a project for HSO; Test enhancements for end-user acceptance and accuracy Organizes the communication between the test teams and technical/functional resources for resolution Use provided methodologies to deliver successful projects Identify opportunities to improve the use of the solution Train power users and end users on efficient use of the solution, share ‘tips and tricks’ Travel to client-site when necessary Sound interesting? If so, you’ll have… Bachelor’s Degree in Supply Chain, Logistics, Engineering, or related required 4+ years experience as a D365 F&O Supply Chain Consultant Experience participating in all stages of multiple D365 F&O implementation projects Successfully implemented the following modules: Products and Inventory, Procure to pay, Order to cash, Warehouse management, Transportation management, Master planning, Demand and Supply Forecasting, Intercompany Trade, Enterprise Asset Management Expertise in writing functional specification, gap document and training materials Ability to organize and managed the resources during the Testing phase Ability to triage and fix bugs/issues and utilize MS provided technical resources D365 F&O Supply Chain certifications highly desired Flexibility to travel as the needs of clients and our business dictate You’re great at… Developing strong functional, analytical, presentation, documentation, training and interpersonal skills Building relationships with clients and partners Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Learning new concepts quickly and thoroughly Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO IND - Senior Technical Consultant - Dynamics 365 CE
Job Role: Senior Technical Consultant Location: Remote About HSO HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specialising in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. From online chess tournaments to coffee mornings, to Netflix and book clubs, virtual singing classes, online yoga – the list is endless! Key Responsibilities: As a Senior Dynamics 365 CE Consultant, you will oversee your own career and personal development with the support of our organization, working side by side with the customers, making a difference. Just in a few weeks’ time you will be ready to step into the exciting world of business consultancy and business processes, supported by the newest Microsoft solutions. Experience with requirement gathering, design, develop and implement Dynamics 365 CE solutions of Sales, Customer Service, Field Service, Marketing and Project Operations for AEC (Architecture, Engineering, Construction) and Legal Industries. Deliver high quality business and software application services to clients. The creation of high quality and sustainable client solutions. Strong understanding of D365 CE architecture and customization capabilities. Strong technical background in Dynamics 365 CE Customization & Configuration and Power Platform. Highly skilled in Plugins, Custom API, JavaScript/Typescript, Power Automate and Power Apps for Dynamics 365 CE to extend and enhance core functionalities. Understanding of Dataverse security roles, field-level security, and environment governance Design and extend model-driven apps, with exposure to canvas apps where required. Experience in Third-party Integration and Azure Integrations (Azure Functions, Azure Logic Apps, Azure Service Bus) and Portals/Power Pages. Good to have experience in configuring build and release pipelines using YAML in Azure DevOps. Good to have experience in Power BI Reporting/Dashboards. Good to have exposure to ETL (Azure Data Factory / SSIS / Any other Data Migration exp) Experience with version control systems like GIT, build automation, and release management using Azure DevOps. Enforce best practices for coding standards, ensuring high-quality, maintainable, and efficient code. Analyze and troubleshoot complex issues, providing effective and timely solutions. Conduct code reviews to provide constructive feedback and mentor junior developers. Collaborate with cross-functional teams to identify and resolve challenges in the development process. Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. Meet customer expectations of business knowledge, skills and behaviour. Identify business/project risk and mitigate or communicate as necessary. Communicate progress updates to relevant parties both formally and informally. Participate in pre-sales activities as requested. Apart from the development tasks, should involve on the Architect roles and responsibilities. Always represent HSO in a professional and positive manner. Advise customers on industries best practices in a proactive rather than passive way Certifications: Power Platform Developer Associate (PL-400) PL-600: Microsoft Power Platform Solution Architect Qualifications and Skills: Bachelor’s degree Excellent written and verbal communication skills. Minimum 5 years of proven hands-on experience in CE Configuration, customization, standard workflows, Power Automate Flows, Dashboards, Model Driven App, Fetch XML, forms and views is a must. Benefits: Health Insurance Food Coupons Gym and Telephone/Internet bill Reimbursement Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years) PF NPS (Optional) HSO Perks Great Work Culture
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Dynamics 365 Presales Solution Architect
As a Presales Solution Architect, you will: Draw upon your diverse knowledge of Microsoft Dynamics 365 F&O to create customized solution proposals and presentations that showcase how Microsoft technologies can address the client's challenges or goals. Work closely with the sales team to understand the scope of work, client requirements, identify opportunities, and present potential solutions to clients. Effectively communicate the value of the proposed solution by providing supplementary details such as proof-of-concepts or demonstrations that validate the client’s strategic vision, business requirements, and objectives. Assist in the development of Microsoft-based capabilities for clients: outlining best practices, technical innovations, and optimization to meet business needs. Define stakeholder breadth and engagement, meeting key decision makers at their level, from architectural and solution scoping to developing a technology strategy that aligns with the organization's broader financial goals. Apply your industry or product knowledge to communicate understanding of the environment or industry in which the client operates, including unique needs or constraints/opportunities of the legacy landscape. Participate in product demonstrations, workshops, and proof-of-concept activities to showcase the value of proposed solutions. Collaborate with internal teams, including delivery and implementation teams, to ensure seamless transition from presales to project delivery. Understand the landscape in which the client operates (business, geography, regulatory, etc.) and use this in the valuation of the proposed architecture. Stay updated on the latest trends, advancements, and competitive landscape within the Microsoft ecosystem. You’re great at: Acting as a trusted advisor to manufacturing clients, providing expert guidance on Microsoft solutions and best practices, using a consultative approach to drive HSO business. Articulating technical concepts in a way that is understandable to non-technical stakeholders, highlighting the business benefits of the Microsoft ecosystem as well as HSO’s delivery team. Collaborating closely with clients, stakeholders, and internal teams to create high-quality technical documentation, including solution proposals, architectural diagrams, and presentations. Working closely with clients to understand their business needs and helping them implement scalable, efficient, and effective solutions. Assessing the feasibility of new processes or technologies within a business, making appropriate technology choices for the customer to support architectural requirements and principles. Qualifications: Degree in Business, Computer Science, Engineering, or a related discipline, or equivalent education. 5+ years of experience in selling or architecting Microsoft Dynamics Business Applications or related services within the Manufacturing industry. At least one implementation with documentation in the role of Solution Architect implementing Microsoft Dynamics 365 F&O Expert level in at least one core area of Microsoft solutions with broad understanding of all elements of the Microsoft technology platform. Excellent presentation and demonstration skills. Demonstrated experience in customer-facing consulting roles interacting with IT leaders, product owners, C-level executives, and business users. Prior consulting, business analyst, implementation, or product support experience required, specifically relating to Microsoft Business Solutions. Ability to thrive in a dynamic and entrepreneurial environment and to work with a team. Ability to travel 30% or more.
NL Amsterdam
Human Resources & Talent
HSO International - HR Officer
Title: HR Officer Location: Netherlands Candidates must reside in the Netherlands and possess full working rights to apply for this role. Work type: Hybrid, office presence required (80%) Job types: Full-time, 1 Year contract Schedule: Monday to Friday 9:00 am – 5:00 pm CET Start date: ASAP About HSO International Founded in the Netherlands in 1989, HSO has grown into one of the world’s leading Microsoft partners. With 2,500+ employees in Europe, Asia, and North America, HSO supports local and international businesses in retail, wholesale, industry, and ( technical) services, so that they can use digital technology to make a difference. HSO International is a part of the HSO Group, focused on global rollouts of Microsoft business applications. Working as part of the HSO International HR team means that daily you will be dealing with International HR related issues. You will be part of a small, experienced team that will support you and help you grow your knowledge and experience across all matters in relation to international HR and recruitment. Reason for vacancy Due to our continued growth and to ensure seamless coverage during an upcoming maternity leave period, we are looking for a proactive and hands-on HR Officer to join our team, which currently consists of 2 HR Officers, 1 HR Business Partner, and 1 Compensation & Benefits Specialist. THE ROLE: HR Officer Job Description HSO International is looking for an HR Officer. The main purpose of this role is to work alongside and provide support to the HR Manager and to work together with the other members of the HR Team. This role is suitable for a candidate seeking to grow their skills and experience across all matters related to International HR and Recruitment. Job function Main duties will include, but not be limited to: Creating new hire offers/salary proposals. Assist with Employee application for 30% ruling. Assist with Employee VISA requirements and relocation process. Onboarding/offboarding activities. Organizing and managing the induction/onboarding days for new hires. Back-up for processing the monthly payroll. Assist with the HSO International Events & Trainings. Managing HR documents (e.g., employment records, employee personal records, and onboarding guides) Updating internal databases and Excel. Supporting with end-of-year reviews and administrative tasks. Oversee employee engagement-related matters. Audit administrative assistance. Experience and Skills Essential: Located in the Netherlands Right to work in the Netherlands Able to travel to the head office as and when required An excellent level of English, verbal and written 2 years + work experience in an HR environment Strong administration skills Prioritization and organizational skills Clear and transparent communication Critical Thinking and Problem Solving Presentable, professional, and punctual Excellent team player Desired Experience / Skills: Experience in an administrative role within HR Dutch language skills, verbal and written, would be an advantage but are not essential HR and or Administration Diploma or Degree or studies in a related field Knowledge of the Dutch Law and regulations This position does suit you! ✓ You like to take on challenges, lively discussions, and complex issues. ✓ You are a people person and enjoy speaking with people. ✓ You want to increase your HR experience on a global scale. Benefits Development and growth This position offers dynamic opportunities for growth. You can continually develop your skills and advance your career in a supportive environment. Fun and success We are professionals who don’t mind working hard. However, when you join HSO International, you will also join a pleasant working environment with colleagues who are ready to help. Because without cooperation and fun, there is no success! Freedom and responsibility We will not tell what you are supposed to do today, tomorrow, or next week. You get the freedom and flexibility to define your approach, your priorities, and the way you will solve the challenges ahead of you. A good reward You will receive an excellent salary and good fringe benefits such as a laptop and a mobile phone.
AU Sydney
Software Engineering & Development
Solutions Engineer - Copilot
The Role As a Senior Data Platform Engineer, you will design, build and deploy innovative, reliable and scalable Microsoft Azure based solutions. You’ll work hands on across a wide variety of customer engagements and technologies, keeping up with the latest Azure technologies - no two projects are the same. This is a senior technical role with leadership responsibility, ideal for someone who thrives on variety, enjoys learning new tools and patterns, and is comfortable moving between different problem spaces. One day you may be developing a front-end to our AI solution, next you will be assisting with data engineering; any experience you have developing against back-end data sources stored in Microsoft Fabric or Databricks will be highly regarded.You’ll play a critical role in helping customers unlock the value of their data, while mentoring others and contributing to a strong, collaborative engineering culture.What You’ll Be Doing Solution Design & Delivery• Lead the design, implementation, testing, deployment and ongoing support of our modern Azure based solutions.• Apply proven architectural patterns and best practices to deliver secure, scalable and maintainable solutions• Play a senior role in the delivery of software solutions, and contribute to our data platform engagements.• Manage and oversee less experienced staff, reviewing code, overseeing the development and ensuring best-practice standards are applied to all solutions.• Build and deploy solutions using DevOps and Infrastructure as Code practices.• Deploy solutions using a variety of Azure services, adapting approaches based on customer context and maturity Customer Engagement• Work directly with customers to understand requirements, shape solution direction and identify opportunities for innovation.• Translate complex technical concepts into clear, business focused outcomes for non technical stakeholders.• Facilitate customer workshops, proof of concepts and technical deep dives to support adoption and capability uplift• Act as a trusted technical advisor throughout the delivery lifecycle.• Be prepared to take a technical leadership role in projects, working closely with our Project Managers to ensure projects are delivered on time, to scope and of high quality.• You will need to manage complex and changing requirements directly with our customers and ensure work is delivered to scope while maintaining excellent customer relationships. Technical Leadership & Learning• Act as a technical leader and mentor across HSO, supporting engineers to grow their skills and confidence• Lead by example in adopting new Microsoft technologies, tools and ways of working• Embrace a role that requires frequent context switching, learning and experimentation—including being willing to learn new and emerging capabilities within technologies such as Fabric, Azure Databricks and Copilot Studio.• Identify delivery risks early and actively drive mitigation strategies• Contribute to standards, best practice, and continuous improvement across the HSO engineering community Culture & Values• Live HSO’s values and behaviours in everything you do• Foster a positive, inclusive and high performance culture• Take accountability for quality, outcomes and team successWhat You’ll Bring Essential Skills & Experience• 5+ years’ experience building and delivering production grade data platform solutions• Strong experience designing and deploying solutions on Microsoft Azure• Hands on experience with modern data platforms (experience with Microsoft Fabric and/or Databricks will set you apart from other candidates)• Proven ability to lead technical delivery from design through to production• Strong understanding of source control, testing frameworks and modern development practices• Practical experience applying DevOps principles across complex solution lifecycles• Solid understanding of data security, privacy, governance and risk management in cloud environments• Demonstrate ability to accurately scope and quote work and be involved in pre-sales. Personal Attributes• A genuine thirst for learning, experimentation and staying current with evolving Microsoft technologies• Comfortable working in a highly varied role, switching between tools, technologies and problem domains• Strong problem solving and organisational skills, with the ability to manage competing priorities• High emotional intelligence and confidence engaging with a wide range of customers and stakeholders• Calm, professional and effective in fast paced or ambiguous environmentsAdditional InformationThis role may require occasional domestic and international travel.Why Join HSO?At HSO, you’ll join a global consultancy that values curiosity, craftsmanship and continuous learning. You’ll work on meaningful, complex Azure based projects across industries, alongside talented professionals who are passionate about innovation and making a real impact through technology.
GB Manchester
ERP & CRM (e.g. D365 F&O, D365CE)
D365 F&O Solution Architect
D365 F&O Solution Architect About HSO HSO is a leading global Microsoft partner specialising in business transformation powered by the Microsoft Cloud. With deep expertise across Microsoft Dynamics 365, Microsoft Azure, Power Platform, Data & AI, we help organisations modernise operations, improve decision-making and embrace technology-led change. Founded in 1987, HSO operates globally across Europe, North America and Asia, with over 2,800 employees. As a member of Microsoft’s Inner Circle, we deliver high-impact transformation programmes across industries, combining deep Microsoft expertise with a pragmatic, outcome-focused approach. As we continue to grow, we are looking for an experienced D365 F&O Solution Architect to play a key role in shaping and delivering complex Microsoft Dynamics 365 solutions for our customers. This is a senior role where you will work closely with clients, delivery teams and commercial stakeholders to design scalable, integrated solutions that drive real business value. Why join HSO? At HSO, our people are at the centre of everything we do. We foster a culture built on collaboration, innovation and care. You’ll be joining a business where you can: Lead the design and delivery of complex D365 F&O solutions for major enterprise customers Work closely with senior client stakeholders to shape transformation programmes and solve real business challenges Be part of a leading Microsoft partner at the forefront of Dynamics 365, Power Platform, Azure, Data, AI and agentic innovation Help customers modernise their operations through scalable, integrated and future-ready Microsoft solutions Contribute to solution strategy, pre-sales, delivery governance and best-practice architecture Develop your career in a business that genuinely invests in learning, progression and continuous development Join a project-based consulting environment where your expertise has visible impact from sales through to successful delivery Be part of a culture that is always evolving, always learning and always ahead Role Overview As a D365 F&SCM Solution Architect at HSO, you will design and deliver scalable Microsoft Dynamics 365 solutions that help clients transform their business operations. You will work closely with customers to understand their requirements, shape solution architecture, and ensure D365 F&SCM solutions align with business objectives, integration needs and wider technology landscapes. This will include working across D365 F&SCM, Power Platform, data, integrations and emerging Microsoft technologies, including Copilot and AI-enabled capabilities. You will play a key role across the full project lifecycle, from pre-sales and solution shaping through to delivery, governance and post go-live support. You will also contribute to business development activity, provide architectural leadership, and mentor consultants and architects across the team. Core Requirements Technical Skills & Knowledge Define and communicate solution roadmaps that align with customer business objectives. Design D365 F&SCM architectures that balance scalability, performance, security, usability and cost. Lead solution design across D365 F&SCM, Power Platform, data, integrations and wider Microsoft technologies. Provide thought leadership on emerging Microsoft capabilities, including Copilot, AI-assisted processes and intelligent automation. Coordinate multiple project teams to successfully design, build, implement and integrate D365 F&SCM solutions. Ensure solutions follow architectural principles, governance standards and delivery best practice. Personal & Corporate Contributions Own a functional domain, such as Supply Chain Management, within the local region, staying current with Microsoft and market developments. Collaborate with cross-functional teams to ensure high-quality project delivery. Support the development of reusable assets, accelerators and delivery approaches that improve consistency, quality and efficiency. Champion continuous improvement in HSO project methodologies, delivery processes and solution governance. Share expertise through coaching, training and knowledge-sharing initiatives. People & Culture Responsibilities Collaborate effectively with cross-functional teams and help foster a positive, high-performing team culture. Coach and mentor consultants and architects, helping them develop their solution capability and consulting skills. Support the development of team capability in AI-assisted delivery, including the practical use of Microsoft Copilot and automation tools. Guide and support diverse teams to achieve goals and deliver successful outcomes for HSO and our customers. Nurture career development through regular, targeted coaching and feedback. Commercial & Business Acumen Build strong relationships with customer decision-makers, influencers and key users. Support business development activity through solution presentations, workshops and technical input into proposals. Identify opportunities to deliver additional value through D365, Power Platform, data, integration and AI-enabled solutions. Support HSO’s growth by identifying cross-sell and upsell opportunities. Contribute to project estimates, technical scoping and solution planning activity. Experience, Skills & Knowledge Proven experience leading large enterprise D365 F&SCM implementations in a senior solution architecture role. Experience delivering multiple successful end-to-end D365 F&SCM implementations, from pre-sales through to post go-live. Strong leadership skills with the ability to guide functional consultants, solution architects and project teams. Experience in software implementation within industries such as Retail, Rental, Manufacturing, Professional Services, Financial Services, Government, Non-Profit or Energy. Strong adherence to architectural processes and principles for solution design and governance. Expert knowledge of industry-standard methodologies, tools and best practice. Proficient in Azure DevOps for project delivery. Familiarity with both waterfall and agile delivery approaches. Practical application of the Success by Design framework. Strong understanding of cross-functional business processes and the ability to design solutions aligned to core business objectives. Comprehensive knowledge of Microsoft technologies and the ability to deliver integrated solutions. Ability to operate, influence and engage at senior stakeholder and board level. Excellent presentation, demonstration and communication skills. Exposure to AI-enabled solutions, such as Microsoft Copilot, intelligent automation or AI-assisted business processes, would be advantageous. Desirable MB-700 certification. Experience in pre-sales engagement through to project mobilisation and delivery. Experience developing reusable solution assets, accelerators or delivery frameworks. In addition to your experience successfully implementing D365 solutions, you will have the personality, ambition and commercial awareness to evolve into a senior member of the HSO team, with a high level of responsibility for the delivery of successful client implementations. Location UK-based (remote with travel to Manchester office and other locations as required) Benefits HSO offers a competitive salary and benefits package, along with: Opportunities for career progression within a global organisation Exposure to senior leadership and strategic decision-making Ongoing development and training Flexible working environment A collaborative and supportive culture
GB Remote
Customer Success / Support
Managed Services - Powerapps Developer
Managed Services - Powerapps Developer About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and well‑being. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Role Overview The Power Platform Developer in Managed Services operates as a shared technical resource across HSO Customer Teams, embedded into the Managed Services delivery model rather than aligned to a single customer. The role provides specialist Power Platform and Power Pages capability to multiple Customer Teams, supporting live customers as required based on demand, priority, and skill alignment. The role combines hands-on development, deep troubleshooting, and small change / optimisation delivery across multiple customers. You will work closely with Service Delivery Managers, Customer Teams, and Technical SMEs, providing day-to-day development capability to maintain, optimise, and extend customer solutions in line with managed service contracts. This role is well suited to a developer who enjoys variety, problem-solving, and working across complex integrated environments. Key Responsibilities Support and enhance existing customer solutions built on the Microsoft Power Platform Deliver small projects, changes, and optimisation activities within Managed Services, to time, budget and quality Troubleshoot complex Power Platform and Power Pages issues in live production environments Develop and maintain: Power Apps (Canvas & Model-driven) Power Automate flows Dataverse data models Power Pages portals Build and support integrations using: Custom connectors Azure Functions REST APIs React Apps - React-Based extensions (e.g. Power Pages custom components, Power Apps Component Framework (PCF)) Perform deep Power Pages troubleshooting, including Punch‑out / Punch‑in scenarios Support customers operating in integration-heavy environments. Collaborate with Customer Teams to: Provide technical input Estimate changes Recommend optimisation approaches Work within managed service processes including incident, problem, and change management Ensure solutions align to HSO security, quality, and engineering standards Contribute to continuous improvement of Managed Services development patterns, tooling, and standards Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the Company Handbook Work in alignment with HSO’s Quality System and governance requirements Ensure all deals are compliant with HSO management authorisations rules Experience & Skills: Core Power Platform Skills Strong experience with Microsoft Power Platform, working as a developer across multiple projects. Power Apps (Canvas & Model‑Driven) Power Automate Dataverse Hands-on experience developing Power Pages Liquid templating for Power Pages Pro‑Code & Integration Skills React / TypeScript / Fluent UI, Including Power Apps Component Framework (PCF) Bootstrap and advanced front‑end styling Custom connectors for Power Platform Azure Functions REST APIs and API Connect integration patterns Strong understanding of software engineering principles beyond low‑code configuration Troubleshooting & Enterprise Experience Deep Power Pages portal troubleshooting Experience in integration heavy enterprise environments Power BI and reporting layer integration Experience supporting live production systems Ways of Working Comfortable working across multiple customers and priorities Experience working in Agile / DevOps or ALM‑driven environments Clear technical documentation and communication skills Desirable Skills: Dynamics 365 business application exposure Power Platform governance, environment strategy, and security Azure DevOps or GitHub Actions Automated testing for front-end and APIs Microsoft certifications (Power Platform, Azure, Dynamics 365) C# / .NET development for Dataverse plugins and Azure-based extensions JavaScript for Dynamics 365 / Dataverse client-side customisation Understanding of Dataverse security, forms, business rules, and solution layering Experience troubleshooting custom CE extensions as part of integrated Power Platform solutions Personal Qualities: Strong analytical and problem‑solving mindset Calm and methodical when working on live customer issues Proactive, self‑motivated, and accountable Comfortable engaging directly with customer-facing teams Collaborative team player within a Managed Services environment
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO IND - Functional Consultant - Dynamics 365 Project Operations & Sales
Job Role: Lead Functional Consultant Location: Remote About HSO HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specializing in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. Experience Required: 8+ years Role Summary HSO is seeking experienced Dynamics 365 Functional professionals for a strategic digital transformation program involving Dynamics 365 Sales, Customer Service, Field Service, Marketing, Power Platform, Project Operations, Finance & Operations, Dual-write, AI/Copilot capabilities and advanced analytics. The project includes enterprise-grade implementation and optimization of business processes across sales, project management, resource management, forecasting, invoicing, reporting and automation. Job Purpose To lead and deliver Dynamics 365 Project Operations and Sales implementations across customer engagements, ensuring successful solution design, process optimization, deployment and adoption. The role will act as the primary functional lead for customer workshops, solution architecture discussions and implementation delivery while supporting pre-sales and customer relationship management activities. The role focuses on solution strategy, stakeholder management, governance, functional leadership and ensuring scalable CRM implementations aligned with business objectives. Key Responsibilities Lead CRM solution design and functional architecture discussions. Review and approve functional designs, user stories and configurations. Lead functional workshops and discovery sessions for Dynamics 365 Sales and Project Operations implementations. Drive end-to-end solution design across Sales, Project Operations, Finance & Operations and Dual-write integrations. Work closely with stakeholders to define business processes, project delivery models, governance and transformation of roadmaps. Lead implementation activities related to Leads, Opportunities, Projects, Tasks, Journals, Vendors, Price Lists, Time & Expense management, Forecasting, Budgeting, Invoicing and Resource Utilization. Design and Oversee Schedule Board, Resource Requisition, Resource Assignment and Task Planning Lead design and optimization of complete sales lifecycle processes. Define and improve: Lead Lifecycle Management Lead to Opportunity process Opportunity Management Quote to Order process Product & pricing management Sales forecasting and pipeline management Provide recommendations for sales automation and process optimization. Lead AI and Copilot adoption initiatives including Sales Copilot, AI Agents, Activity Tracking and intelligent automation. Collaborate with technical teams for integrations, Power Platform solutions, Canvas Apps, dashboards and reporting. Define reporting strategy using Power BI, embedded analytics and operational dashboards. Support pre-sales activities, solution demos, estimation and customer presentations. Mentor consultants and ensure best practices, governance and delivery quality. Ensure projects are delivered within agreed timelines, quality standards and budget. Deliver end-user and key-user training sessions. Required Skills 8+ years of experience in Dynamics 365 implementations. Strong expertise in Dynamics 365 Sales module including: Sales lifecycle Lead management Quote-to-order processes Security design Dashboard & reporting management Strong experience in Dynamics 365 CE Project Operations including: Project-based sales to delivery lifecycle Project setup and Work Breakdown Structure (WBS) / task planning Resource scheduling and bookings Project documentation and knowledge management Project contracts, milestones and invoicing schedules Time & expense capture and approval processes Cost and revenue recognition profiles Billing, forecasting and profitability management Understanding of Marketing and Customer Service Strong understanding of Dynamics 365 Finance & Operations integration with Project Operations using Dual Write Experience working on projects with Copilot, AI Agents, automation. Experience working on: Customer Engagement to finance integration scenarios Project contract synchronization Resource and transaction synchronization Project invoice and financial integration processes Dual Write mappings, troubleshooting, and synchronization monitoring Proven track record implementing Dynamics 365 Project Operations solutions in large-scale enterprise deployments, preferably across multi-country rollouts. Experience as a Functional Lead or Senior Consultant in at least one international end-to-end Dynamics 365 CRM implementation project, preferably with intercontinental rollouts. Experience conducting customer workshops and requirement gathering sessions. Strong understanding of implementation methodologies. Experience working in Agile delivery models. Preferred pre-sales experience including: Solution demonstrations Estimations RFP/RFI responses Customer presentations and workshops Strong stakeholder management and customer-facing communication. Ability to lead global implementations and distributed teams. Strong analytical and business process mapping skills. Ensure alignment with Microsoft best practices and industry standards. Microsoft certifications in Dynamics 365 are preferred. Relevant Certifications Microsoft Certified: Dynamics 365 Project Operations Functional Consultant Associate Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate Microsoft Certified: Power Platform App Maker Associate (preferred) Project Scope Includes Dynamics 365 Sales Dynamics 365 Project Operations Dynamics 365 Finance & Operations Dual-write Integration Power Platform Copilot and AI Agents Power BI Dashboards and Reporting Lead & Opportunity Management Projects, Tasks, Journals and Vendors Resource Utilization and Forecasting Schedule Board and Resource Assignments Time & Expense Management Canvas Apps for Time Entries Budgeting, Forecasting and Invoicing Analytics, Reporting and Activity Tracking HSO is looking for highly motivated professionals with strong consulting, communication, and customer engagement skills capable of delivering enterprise-scale Dynamics 365 transformation programs.
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO IND - Senior Functional Consultant - Dynamics 365 Project Operations & Sales
Job Role: Lead Functional Consultant Location: Remote About HSO HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specializing in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. Experience Required: 8+ years Role Summary HSO is seeking experienced Dynamics 365 Functional professionals for a strategic digital transformation program involving Dynamics 365 Sales, Customer Service, Field Service, Marketing, Power Platform, Project Operations, Finance & Operations, Dual-write, AI/Copilot capabilities and advanced analytics. The project includes enterprise-grade implementation and optimization of business processes across sales, project management, resource management, forecasting, invoicing, reporting and automation. Job Purpose To lead and deliver Dynamics 365 Project Operations and Sales implementations across customer engagements, ensuring successful solution design, process optimization, deployment and adoption. The role will act as the primary functional lead for customer workshops, solution architecture discussions and implementation delivery while supporting pre-sales and customer relationship management activities. The role focuses on solution strategy, stakeholder management, governance, functional leadership and ensuring scalable CRM implementations aligned with business objectives. Key Responsibilities Lead CRM solution design and functional architecture discussions. Review and approve functional designs, user stories and configurations. Lead functional workshops and discovery sessions for Dynamics 365 Sales and Project Operations implementations. Drive end-to-end solution design across Sales, Project Operations, Finance & Operations and Dual-write integrations. Work closely with stakeholders to define business processes, project delivery models, governance and transformation of roadmaps. Lead implementation activities related to Leads, Opportunities, Projects, Tasks, Journals, Vendors, Price Lists, Time & Expense management, Forecasting, Budgeting, Invoicing and Resource Utilization. Design and Oversee Schedule Board, Resource Requisition, Resource Assignment and Task Planning Lead design and optimization of complete sales lifecycle processes. Define and improve: Lead Lifecycle Management Lead to Opportunity process Opportunity Management Quote to Order process Product & pricing management Sales forecasting and pipeline management Provide recommendations for sales automation and process optimization. Lead AI and Copilot adoption initiatives including Sales Copilot, AI Agents, Activity Tracking and intelligent automation. Collaborate with technical teams for integrations, Power Platform solutions, Canvas Apps, dashboards and reporting. Define reporting strategy using Power BI, embedded analytics and operational dashboards. Support pre-sales activities, solution demos, estimation and customer presentations. Mentor consultants and ensure best practices, governance and delivery quality. Ensure projects are delivered within agreed timelines, quality standards and budget. Deliver end-user and key-user training sessions. Required Skills 8+ years of experience in Dynamics 365 implementations. Strong expertise in Dynamics 365 Sales module including: Sales lifecycle Lead management Quote-to-order processes Security design Dashboard & reporting management Strong experience in Dynamics 365 CE Project Operations including: Project-based sales to delivery lifecycle Project setup and Work Breakdown Structure (WBS) / task planning Resource scheduling and bookings Project documentation and knowledge management Project contracts, milestones and invoicing schedules Time & expense capture and approval processes Cost and revenue recognition profiles Billing, forecasting and profitability management Understanding of Marketing and Customer Service Strong understanding of Dynamics 365 Finance & Operations integration with Project Operations using Dual Write Experience working on projects with Copilot, AI Agents, automation. Experience working on: Customer Engagement to finance integration scenarios Project contract synchronization Resource and transaction synchronization Project invoice and financial integration processes Dual Write mappings, troubleshooting, and synchronization monitoring Proven track record implementing Dynamics 365 Project Operations solutions in large-scale enterprise deployments, preferably across multi-country rollouts. Experience as a Functional Lead or Senior Consultant in at least one international end-to-end Dynamics 365 CRM implementation project, preferably with intercontinental rollouts. Experience conducting customer workshops and requirement gathering sessions. Strong understanding of implementation methodologies. Experience working in Agile delivery models. Preferred pre-sales experience including: Solution demonstrations Estimations RFP/RFI responses Customer presentations and workshops Strong stakeholder management and customer-facing communication. Ability to lead global implementations and distributed teams. Strong analytical and business process mapping skills. Ensure alignment with Microsoft best practices and industry standards. Microsoft certifications in Dynamics 365 are preferred. Relevant Certifications Microsoft Certified: Dynamics 365 Project Operations Functional Consultant Associate Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate Microsoft Certified: Power Platform App Maker Associate (preferred) Project Scope Includes Dynamics 365 Sales Dynamics 365 Project Operations Dynamics 365 Finance & Operations Dual-write Integration Power Platform Copilot and AI Agents Power BI Dashboards and Reporting Lead & Opportunity Management Projects, Tasks, Journals and Vendors Resource Utilization and Forecasting Schedule Board and Resource Assignments Time & Expense Management Canvas Apps for Time Entries Budgeting, Forecasting and Invoicing Analytics, Reporting and Activity Tracking HSO is looking for highly motivated professionals with strong consulting, communication, and customer engagement skills capable of delivering enterprise-scale Dynamics 365 transformation programs.
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO IND - Lead Functional Consultant - Dynamics 365 Project Operations & Sales
Job Role: Lead Functional Consultant Location: Remote About HSO HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specializing in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. Experience Required: 8+ years Role Summary HSO is seeking experienced Dynamics 365 Functional professionals for a strategic digital transformation program involving Dynamics 365 Sales, Customer Service, Field Service, Marketing, Power Platform, Project Operations, Finance & Operations, Dual-write, AI/Copilot capabilities and advanced analytics. The project includes enterprise-grade implementation and optimization of business processes across sales, project management, resource management, forecasting, invoicing, reporting and automation. Job Purpose To lead and deliver Dynamics 365 Project Operations and Sales implementations across customer engagements, ensuring successful solution design, process optimization, deployment and adoption. The role will act as the primary functional lead for customer workshops, solution architecture discussions and implementation delivery while supporting pre-sales and customer relationship management activities. The role focuses on solution strategy, stakeholder management, governance, functional leadership and ensuring scalable CRM implementations aligned with business objectives. Key Responsibilities Lead CRM solution design and functional architecture discussions. Review and approve functional designs, user stories and configurations. Lead functional workshops and discovery sessions for Dynamics 365 Sales and Project Operations implementations. Drive end-to-end solution design across Sales, Project Operations, Finance & Operations and Dual-write integrations. Work closely with stakeholders to define business processes, project delivery models, governance and transformation of roadmaps. Lead implementation activities related to Leads, Opportunities, Projects, Tasks, Journals, Vendors, Price Lists, Time & Expense management, Forecasting, Budgeting, Invoicing and Resource Utilization. Design and Oversee Schedule Board, Resource Requisition, Resource Assignment and Task Planning Lead design and optimization of complete sales lifecycle processes. Define and improve: Lead Lifecycle Management Lead to Opportunity process Opportunity Management Quote to Order process Product & pricing management Sales forecasting and pipeline management Provide recommendations for sales automation and process optimization. Lead AI and Copilot adoption initiatives including Sales Copilot, AI Agents, Activity Tracking and intelligent automation. Collaborate with technical teams for integrations, Power Platform solutions, Canvas Apps, dashboards and reporting. Define reporting strategy using Power BI, embedded analytics and operational dashboards. Support pre-sales activities, solution demos, estimation and customer presentations. Mentor consultants and ensure best practices, governance and delivery quality. Ensure projects are delivered within agreed timelines, quality standards and budget. Deliver end-user and key-user training sessions. Required Skills 8+ years of experience in Dynamics 365 implementations. Strong expertise in Dynamics 365 Sales module including: Sales lifecycle Lead management Quote-to-order processes Security design Dashboard & reporting management Strong experience in Dynamics 365 CE Project Operations including: Project-based sales to delivery lifecycle Project setup and Work Breakdown Structure (WBS) / task planning Resource scheduling and bookings Project documentation and knowledge management Project contracts, milestones and invoicing schedules Time & expense capture and approval processes Cost and revenue recognition profiles Billing, forecasting and profitability management Understanding of Marketing and Customer Service Strong understanding of Dynamics 365 Finance & Operations integration with Project Operations using Dual Write Experience working on projects with Copilot, AI Agents, automation. Experience working on: Customer Engagement to finance integration scenarios Project contract synchronization Resource and transaction synchronization Project invoice and financial integration processes Dual Write mappings, troubleshooting, and synchronization monitoring Proven track record implementing Dynamics 365 Project Operations solutions in large-scale enterprise deployments, preferably across multi-country rollouts. Experience as a Functional Lead or Senior Consultant in at least one international end-to-end Dynamics 365 CRM implementation project, preferably with intercontinental rollouts. Experience conducting customer workshops and requirement gathering sessions. Strong understanding of implementation methodologies. Experience working in Agile delivery models. Preferred pre-sales experience including: Solution demonstrations Estimations RFP/RFI responses Customer presentations and workshops Strong stakeholder management and customer-facing communication. Ability to lead global implementations and distributed teams. Strong analytical and business process mapping skills. Ensure alignment with Microsoft best practices and industry standards. Microsoft certifications in Dynamics 365 are preferred. Relevant Certifications Microsoft Certified: Dynamics 365 Project Operations Functional Consultant Associate Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate Microsoft Certified: Power Platform App Maker Associate (preferred) Project Scope Includes Dynamics 365 Sales Dynamics 365 Project Operations Dynamics 365 Finance & Operations Dual-write Integration Power Platform Copilot and AI Agents Power BI Dashboards and Reporting Lead & Opportunity Management Projects, Tasks, Journals and Vendors Resource Utilization and Forecasting Schedule Board and Resource Assignments Time & Expense Management Canvas Apps for Time Entries Budgeting, Forecasting and Invoicing Analytics, Reporting and Activity Tracking HSO is looking for highly motivated professionals with strong consulting, communication, and customer engagement skills capable of delivering enterprise-scale Dynamics 365 transformation programs.
GB Manchester
Finance & Operations
Head of Financial Planning & Analysis
Head of Financial Planning & Analysis About HSO HSO is a leading global Microsoft partner specialising in business transformation powered by the Microsoft Cloud. With deep expertise across Microsoft Dynamics 365, Microsoft Azure, and the Microsoft Power Platform, we help organisations modernise operations, unlock data-driven insights, and embrace AI-led innovation. Founded in 1987, HSO operates globally across Europe, North America, and Asia, with over 2,800 employees. As a member of Microsoft’s Inner Circle, we deliver high-impact transformation programmes across industries, combining deep technical expertise with a pragmatic, results-driven approach. With continued growth, both organic and through acquisition, we are strengthening our regional finance capability. This is a key role at the heart of driving financial performance and supporting strategic decision-making. Why join HSO? At HSO, our people are at the centre of everything we do. We foster a culture built on collaboration, innovation, and continuous improvement. You’ll be joining a team that: Operates in a fast-growing, international environment Works closely with senior leadership to shape business performance Invests in development, progression, and continuous learning Plays a key role in finance transformation and systems evolution The Role As Head of FP&A, you will be responsible for financial planning, forecasting, and performance analysis across your region. Acting as a strategic business partner to the regional leadership team, you will provide insight into financial performance, support decision-making, and drive profitability. This role sits at the intersection of Finance, Operations, and Delivery in a project-based consulting environment, with a strong focus on project financials, utilisation, and margin performance. You will also play an important role in aligning regional processes with Group Finance and supporting ongoing transformation initiatives, including the rollout of Dynamics 365 Finance. What you’ll be doing Lead regional budgeting, forecasting, and financial planning processes Own and manage the regional financial business plan in collaboration with leadership Deliver accurate, insightful financial reporting and performance analysis Monitor and analyse project financials, including revenue, cost, utilisation, and margins Partner with Service Line Leads and Project Managers to challenge assumptions and improve performance Provide weekly and monthly insight into performance vs budget and forecast Conduct ad hoc analysis on project profitability, cost drivers, and headcount trends Act as a trusted business partner to the regional leadership team Identify risks and opportunities, proactively escalating and driving action Support month-end close with variance analysis and performance commentary Collaborate with HR, Resource Management, and Operations to align capacity and financial planning Contribute to strategic decision-making and business planning Drive improvements in financial processes, systems, and reporting Support alignment with Group Finance, including participation in global initiatives and best practice adoption What we’re looking for Essential Degree in Finance, Accounting, Business, or related field 7+ years of experience in FP&A, controlling, or financial analysis Strong experience in budgeting, forecasting, and management reporting Experience in a project-based or professional services environment Strong analytical and problem-solving skills Ability to influence and partner with senior stakeholders Excellent communication skills (written and verbal) Strong understanding of financial drivers in a services business (utilisation, revenue, margin) Desirable Experience in an international or matrix organisation Experience with Microsoft Dynamics 365 Finance Exposure to finance transformation or systems implementation Experience working within a Microsoft partner or IT consultancy environment Key competencies Commercially aware and results-driven Strong business partnering capability Analytical and detail-oriented Proactive and able to challenge constructively Organised with the ability to manage multiple priorities Collaborative and team-focused Comfortable working in a fast-paced, evolving environment Location UK-based (remote with travel to Manchester office and other locations as required) Benefits HSO offers a competitive salary and benefits package, along with: Opportunities for career progression within a global organisation Exposure to senior leadership and strategic decision-making Ongoing development and training Flexible working environment A collaborative and supportive culture
IN Bengaluru
Consulting & Advisory
HSO IND | D365 F&O Technical Consultant
We are looking for a mid-level D365 F&O Technical Consultant to work on product/platform development. This role focuses on building scalable, reusable, and upgrade-safe solutions that can be deployed across multiple customers or business units. You will contribute to the design and development of product features, frameworks, and integrations within the D365 F&O ecosystem. Key Responsibilities:• Assist in designing and developing features, modules, and reusable components on the D365 F&O platform using X++, Azure services, and Microsoft stack.• Collaborate with product managers and senior developers to understand product requirements and contribute to technical solutioning.• Build and enhance data entities, reports, business logic, and user interface components.• Contribute to the creation of product APIs and integrations using OData, REST, or Azure Logic Apps.• Participate in code reviews, unit testing, and debugging to ensure high-quality, reliable code.• Maintain technical documentation for developed features.• Stay up to date with D365 F&O updates, Microsoft roadmap, and apply relevant features to enhance product functionality.• Works independently as well as in a team environment.• Works toward learning new modules / technologies as per the project requirements.Required Skills & Experience:• 4-7 years of experience working with D365 F&O, Dynamics AX, or relevant ERP product development.• Solid understanding of object-oriented programming; experience with X++, C#, or similar languages.• Familiarity with database concepts, SQL, and basic reporting tools.• Interest in building scalable, reusable product features rather than project-specific customizations.• Strong analytical thinking and willingness to work across both frontend and backend components.• Good communication and documentation skills.• Ability to work in an agile, collaborative team environment.
US Remote
Marketing & Communications
Campaign Marketing Manager
As a Campaign Marketing Manager you can expect to… Support the execution of integrated marketing campaigns across webinars, in-person events, and digital programs for HSO’s Professional Services industries Work closely with the Director of Marketing to bring campaign plans to life by supporting execution, content development, and coordination across channels, ensuring every program is executed at a high standard and contributes to pipeline Work in a hands-on role and organized, creative, and comfortable managing multiple moving pieces Own end-to-end execution of select digital events, including setup, coordination, promotion, and follow-up Manage timelines, dependencies, and deliverables with a high level of accuracy and accountability Coordinate across internal stakeholders (BDMs, Sales, SMEs), external vendors, and freelancers Execute campaign components including emails, landing pages, paid support, and nurture flows Support in-person events including logistics, outreach, and post-event follow-up Write and build high-performing email campaigns, nurture sequences, and LinkedIn content Support development of blogs, landing pages, demo videos, case studies, and other campaign assets Translate SME input into clear, compelling presentation decks and campaign assets Support video content creation (editing or coordinating production) for campaigns and follow-up Track campaign performance (registrations, attendance, engagement, pipeline contribution) Continuously optimize email performance (subject lines, messaging, cadence, A/B testing) Proactively identify and resolve issues related to email deliverability, list health, and campaign setup Build and QA campaigns in CRM/marketing automation tools Work closely with cross-functional teams to support segmentation, campaign execution, and performance tracking Sound interesting? If so, you’ll have… Associate's degree in Marketing, Business Administration, or related field 5-7 years of experience in B2B marketing, campaign execution, or demand generation Exceptionally detail-oriented Proven ability to manage multiple campaigns and deadlines without dropping the ball Strong writing skills across email, social, and basic long-form content Creativity and ability to think outside the box Hands-on experience building and optimizing email campaigns (including deliverability fundamentals) Experience with CRM and marketing automation tools (Dynamics 365 CE/CRM preferred but not required) Strong collaborator who can take direction and execute independently Experience marketing to or within the professional services industry and/or with another Microsoft Partner is a plus You’re great at… Multitasking, being flexible & paying close attention to detail Working in a highly collaborative team environment Holding yourself accountable for delivering the highest quality work Learning new concepts quickly and thoroughly Having an AI-forward mindset — you actively use AI tools today to improve your work Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO IND - Senior Technical Consultant - CE/CRM
Job Role: Senior Technical Consultant Location: Remote About HSO HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specializing in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. Key Responsibilities: As a Senior CE Technical Consultant, you will oversee your own career and personal development with the support of our organization, working side by side with the customers, making a difference. Just in a few weeks’ time you will be ready to step into the exciting world of business consultancy and business processes, supported by the newest Microsoft solutions. Experience with requirement gathering, design, develop and implement Dynamics 365 CE solutions of Sales, Customer Service, Field Service, Marketing and Project Operations for AEC (Architecture, Engineering, Construction) and Legal Industries. Deliver high quality business and software application services to clients. The creation of high quality and sustainable client solutions. Strong understanding of D365 CE architecture and customization capabilities. Strong technical background in Dynamics 365 CE Customization & Configuration and Power Platform. Highly skilled in Plugins, Custom API, JavaScript/Typescript, Power Automate and Power Apps for Dynamics 365 CE to extend and enhance core functionalities. Understanding of Dataverse security roles, field-level security, and environment governance Design and extend model-driven apps, with exposure to canvas apps where required. Experience in Third-party Integration and Azure Integrations (Azure Functions, Azure Logic Apps, Azure Service Bus) and Portals/Power Pages. Experience in configuring build and release pipelines using YAML in Azure DevOps. Good to have experience in Power BI Reporting/Dashboards. Good to have exposure to ETL (Azure Data Factory / SSIS / Any other Data Migration exp) Experience with version control systems like GIT, build automation, and release management using Azure DevOps. Enforce best practices for coding standards, ensuring high-quality, maintainable, and efficient code. Analyze and troubleshoot complex issues, providing effective and timely solutions. Conduct code reviews to provide constructive feedback and mentor junior developers. Collaborate with cross-functional teams to identify and resolve challenges in the development process. Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. Meet customer expectations of business knowledge, skills, and behavior. Identify business/project risk and mitigate or communicate as necessary. Communicate progress updates to relevant parties both formally and informally. Participate in pre-sales activities as requested. Apart from the development tasks, should involve on the Architect roles and responsibilities. Always represent HSO in a professional and positive manner. Advise customers on industries best practices in a proactive rather than passive way Certifications: Power Platform Developer Associate (PL-400) PL-600: Microsoft Power Platform Solution Architect Qualifications and Skills: Bachelor’s degree Excellent written and verbal communication skills. Minimum 5 years of proven hands-on experience in CE Configuration, customization, standard workflows, Power Automate Flows, Dashboards, Model Driven App, Fetch XML, forms and views is a must. Benefits: Health Insurance Food Coupons Gym and Telephone/Internet bill Reimbursement Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years) PF NPS (Optional) HSO Perks Great Work Culture
GB Remote
Customer Success / Support
Managed Services - Optimisation Consultant
Managed Service Optimisation Consultant: Manufacturing and Warehousing About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Optimisation Consultant (internal Bnext position 4.4 Senior Consultant, or 4.5 Consultant) is a role within the HSO managed services industry focused customer team whose role is to deliver application consultancy, implementation services, presales, training and support to customers and colleagues, prospective customers and operational processes as required. As part of the customer team, you will deliver small projects and optimisations to existing customers, ensure all changes are delivered to high standards allowing our customer to achieve value from the changes and our support teams to seamlessly take them into service. Due to the nature of the job, you will be required to have broad knowledge of D365 modules including finance, trade and logistics, stock, warehousing, procurement and sourcing etc. An understanding of the wider Microsoft stack including Azure functionality, Data pipelines and integrations is also desirable. Key Responsibilities: Optimisation Delivery: Liaise with clients to analyse business processes, clarify customer requirements and determine the scope of required solution. Business Process design/mapping and documentation Leading implementation streams through to delivery and initial post Go-Live support Lead customer focused streamed solution playback sessions and perform fit gap analysis Develop design specifications Lead internal solutions design and process mapping workshops Deliver and implement Dynamics D365FO and AX Deliver high quality business and software application services to clients The creation of high quality and sustainable client solutions Deliver all consultancy according to our Project Methodology, ensuring that all software applications are implemented successfully according to the project plan Meet customer expectations of business knowledge, skills and behaviour Identify business/project risk and mitigate or communicate as necessary Communicate progress updates to relevant parties both formally and informally Achieve above-minimum levels of chargeable utilisation and charge-out rates Participate in pre-sales activities as requested Ensure customers always receive high quality optimisation services Participate in daily and weekly Customer Team standups to maintain operational alignment Reporting & Service Improvement: Support customer team in gathering insights on optimisations to present at customer service reviews Support customer team in collecting and data to identify opportunities to improve customer environments and applications Support customer team with recommend service adjustments or enhancements based on engagements with customers Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the Management Authorisation Rules, policies and Company Handbook Work in alignment with HSO’s Quality System and governance requirements Experience & Skills: Experience in multiple hands-on software implementations with Dynamics 365 F&O in a Consulting role within a functional role or relevant experience working within a specific industry – Manufacturing and/or Warehousing Expertise in providing consultancy over multiple modules in an D365FO / AX environment Excellent presentation, demonstration and training skills Good written and verbal communication skills, in English Experience with Dynamics D365FO / AX in a Consulting or End User role Adept at Business Requirement Analysis Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible Willingness to travel to support customers’ requirements on site, if required Desirable Skills: Support Desk Experience Conversant with Power Platform Suite – BI/Apps Technical knowledge including SQL Server, Performance investigation, SSRS reports, Cloud/Azure technology Industry knowledge Pre-sales experience Project Management experience Business process mapping, modelling and documentation knowledge At least one implementation with documentation in the role of Senior Consultant Worked in a solution delivery capacity in the past Willing to expand and train in other areas to cover demand as required. Personal Qualities: Excellent Communication and Customer Interaction Skills Ability to work under pressure and meet time limits Self-motivated individual Must have a logical mind set and the ability to trouble shoot complex issues Ability to Manage Customer Expectations Must have a logical mind set and the ability to trouble shoot complex issue Team player willing to be part of a team as well as help teams grow and foster
IN Bengaluru
Consulting & Advisory
HSO IND - Power Platform Developer - Senior Technical Consultant
Job Title: Senior Technical Consultant – Power Platform Location: India (Remote) About HSO HSO is a leading global Microsoft solution integrator, specializing in delivering innovative business solutions powered by the Microsoft Cloud. With deep industry expertise and a strong focus on digital transformation, we help organizations become more agile, data-driven, and future-ready. Role Overview As a Senior Technical Consultant – Power Platform, you will play a key role in designing and delivering scalable, enterprise-grade solutions leveraging Microsoft Power Platform and Microsoft 365 technologies. You will work closely with global clients, lead technical delivery, and contribute to building innovative solutions that drive business value. Key Responsibilities Lead the design and development of solutions using Power Apps, Power Automate, Power Pages, and Dataverse Architect and implement Microsoft 365 and SharePoint Online solutions using SPFx (React, TypeScript) Develop integrations using REST APIs and Microsoft Graph API Build and deploy scalable solutions leveraging Azure services (Functions, Logic Apps, App Services) Drive DevOps practices, including CI/CD pipelines using Azure DevOps Collaborate with functional consultants and business stakeholders to translate requirements into scalable solutions Take ownership of technical delivery across multiple projects in an Agile environment Mentor team members, conduct code reviews, and ensure adherence to best practices Contribute to solution architecture, estimations, and pre-sales activities where required What We’re Looking For Experience 7–10 years of experience in Microsoft technologies with a strong focus on Power Platform Proven experience in consulting environments or client-facing roles Technical Expertise Strong hands-on experience with Power Platform (Power Apps, Power Automate, Power Pages) Deep expertise in SharePoint Online and SPFx (React, TypeScript) Experience with Azure services and cloud-native solution design Solid understanding of Dataverse, integrations, and API-based architectures Experience with CI/CD, Git, and Azure DevOps Preferred Certifications Microsoft Power Platform Solution Architect Expert (PL-600) Microsoft Power Platform Developer (PL-400) Azure certifications (AZ-900 / AI-102 or equivalent) Soft Skills & Mindset Strong consulting mindset with the ability to engage stakeholders effectively Excellent communication and presentation skills Proactive, solution-oriented, and quality-driven approach Ability to work in a fast-paced, global delivery environment Why Join HSO Work with a global Microsoft partner on cutting-edge cloud and AI solutions Opportunity to collaborate with international teams and clients Strong focus on learning, certifications, and career growth Inclusive and high-performance culture
GB Remote
Customer Success / Support
Managed Services - Business Lead Consultant
Managed Service Business Lead Consultant About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Managed Services Business Lead Consultant known as a “BLC” (internal Bnext position 5.3 Lead Technical Consultant) is part of the UK managed services industry customer teams and plays a critical role in building long term partnership with our customers ensuring we deliver value through changes and improvements. This role partners closely with Account Management and Customer Teams to identify optimisation and continuous improvement opportunities building a backlog of work as well as assisting with service or project opportunities. The role is focused on being a trusted advisory to those customers within the industry customer team engaging with customers on business process improvement and optimization through Microsoft technology. This role requires a deep understanding of managed services operations and the ability to drive value for our clients. As a BLC you will be an integral part of the customer team, providing expert advice on business process optimization using Microsoft technology. You will support team colleagues in resolving disruptions and propose improvements to prevent future issues. A proactive approach to client service, demonstrating the ability to anticipate client needs and provide innovative solutions is key in this role. This role offers the opportunity to make a significant impact on client operations while working within a dynamic, collaborative customer team environment. The Business Lead Consultant will play a crucial role in driving client satisfaction and business growth through expert advice and strategic technology implementation. Key Responsibilities: Backlog Ownership, Creation and Delivery: Act as a lead consultant to plan the optimisation roadmap Work with customer to build a roadmap of continuous improvement and engagement to assist in meeting the managed services targets for optimisations against our customer base Liaise with clients in order to analyse business processes, clarify customer requirements and determine the scope of required solution Business Process design/mapping and documentation The creation of high quality and sustainable client solutions Serve as a managed service solution specialist building strong relationships with customer assigned to the customer team, becoming a trusted advisor Work with Customer Teams and account managers to identify upsell and cross-sell opportunities based on customer maturity, usage and evolving needs Work with Customer Teams and account managers to position additional services such as enhanced support, optimisation, monitoring, automation, or advisory services Support all HSO teams with customer conversations providing structured, value-led conversations rather than reactive services Deliver high quality business and software application services to clients Deliver and implement Dynamics D365FO and AX Leading implementation streams through to delivery and initial post Go-Live support • Lead customer focused streamed solution playback sessions and perform fit gap analysis Communicate progress updates to relevant parties both formally and informally Commercials and Pricing: Ensure all managed service proposals are delivered with accurate and competitive pricing using the latest HSO managed services pricing calculators and cost models Ensure proposals are commercially viable, consistent and aligned to HSO’s approved services and delivery models Delivery and creation of clearly articulated scope documentation to customer and HSO teams, identifying all service in and out of scope Support deal governance, approvals and internal handover into delivery Stakeholder Collaboration: Maintain strong collaboration with Industry Leads, wider Service lines, customer teams and Global Managed Services teams Meet customer expectations of business knowledge, skills and behaviour Work closely with Customer Team and Technical SMEs to validate scope and approach Act as the bridge between technical teams and commercial stakeholders Support consistent messaging across sales, pre-sales, and delivery Contribute to the continuous improvement of Managed Services offerings and collateral Promote awareness of additional and new services that customers may require or benefit from Research and validate customer needs to support accurate solution design and scoping Assist HSO managed service team with contract changes including drafting changes and pricing amendments Proactively identify potential new service offerings and work creatively with stakeholders to develop effective new solutions Reporting & Service Improvement: You actively engage in communication with your Customer Team Manager and customers to manage expectations regarding business improvement progress at customers, potential opportunities, and any issues at customer site. This includes regular status updates, addressing concerns, and ensuring that all parties are informed and aligned on objectives and timelines. Support customer teams in collecting and analysing data to improve service offerings and highlight any areas for growth services or new service offerings Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the Company Handbook Work in alignment with HSO’s Quality System and governance requirements Ensure all deals are compliant with HSO management authorisations rules Experience & Skills: Hands-on software implementation experience with Dynamics 365 F&O in a Consulting role across multiple clients OR similar experience working within a specific industry – with experience across the wider F&O modules. Expertise in providing consultancy over multiple modules in an D365FO / AX environment Experience with Dynamics D365FO / AX in a Consulting or End User role Adept at Business Requirement Analysis Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible Willingness to travel to support customers' requirements on site Proven experience in a Pre-Sales, Solution Consulting, or Commercial role within Managed Services Strong background in Microsoft-based solutions, ideally Dynamics 365 and Azure Ability to hold credible conversations with technical and non-technical stakeholders Comfortable discussing pricing, scope and value with customers Strong written skills for proposals, statements of work and service descriptions Confident presenter in customer-facing discussions and internal forums Structured, analytical thinker with attention to detail Desirable Skills: Experience working for a Microsoft Partner or SI Exposure to ITIL, service management, or customer success frameworks Understanding of long-term support, optimisation, and platform evolution models Has worked in a managed service environment and assisted in development of new service offerings Industry knowledge of Finance or Professional Services Project Management Experience Personal Qualities: Excellent Communication and Customer Interaction Skills Ability to work under pressure and meet time limits Self-motivated individual Must have a logical mind set and the ability to trouble shoot complex issues Ability to Manage Customer Expectations Must have a logical mind set and the ability to trouble shoot complex issue Team player willing to be part of a team as well as help teams grow and foster
CA Toronto
Data & AI
Senior Data Protection and Compliance Consultant, MS Purview
Overview We are seeking a highly skilled Senior Data Protection & Compliance Consultant with deep expertise in Microsoft Purview to support our clients in designing, implementing, and maturing their data governance, protection, and regulatory compliance capabilities. In this consulting role, you will work directly with client stakeholders to assess requirements, lead solution delivery, advise on best practices, and ensure successful adoption of Microsoft Purview across their Microsoft 365, Azure, and Copilot environments.You will act as a trusted advisor—helping clients strengthen their governance frameworks, reduce regulatory risk, and establish end-to-end control of sensitive data across their digital estate. Data Governance & Discovery Guide clients in administering and optimizing the Microsoft Purview Data Map, including data scanning, classification, and cataloging of enterprise assets. Support clients in establishing metadata management, business glossary standards, and stewardship processes. Lead client engagements to implement data lineage and conduct impact analysis. Conduct data estate maturity assessments for clients and provide recommendations to improve governance controls. Information Protection & Compliance Advise clients on sensitive data identification and classification strategies using Purview classifiers. Configure and deploy sensitivity labels, label policies, and automatic labeling tailored to client business needs. Assist clients with Information Rights Management (IRM) and encryption configurations. Design and implement Data Loss Prevention (DLP) solutions across Microsoft 365 workloads. Support clients in defining and operationalizing retention and records management processes. Lead client workshops and implementations for eDiscovery (Standard & Premium). Help clients adopt Insider Risk Management, Communication Compliance, and auditing capabilities. Risk, Privacy & Regulatory Alignment Map Microsoft Purview capabilities to client-specific regulatory, privacy, and security frameworks. Produce audit-ready reporting, compliance evidence packages, and documentation for clients. Perform client-focused risk assessments and gap analyses with actionable remediation recommendations. Platform Integration & Enablement Lead integration efforts between Purview and client environments across Microsoft 365, Azure, and Copilot. Guide clients on governance strategies for structured and unstructured data. Advise clients on AI governance, responsible AI use, and data lifecycle implications. Required Skills & Qualifications 5–8+ years in consulting or enterprise data governance, protection, compliance, or security roles. Deep, hands-on expertise with Microsoft Purview across governance, protection, and compliance solutions. Strong understanding of major compliance regulations (GDPR, HIPAA, ISO, NIST). Experience leading client workshops, assessments, and technical implementation engagements. Ability to translate complex compliance obligations into practical controls for client environments. Strong communication, facilitation, and stakeholder-management skills. Preferred Certifications SC-400, 401: Microsoft Information Protection Administrator SC-900: Microsoft Security, Compliance, and Identity Fundamentals SC-200: Microsoft Security Operations Analyst AZ-900: Microsoft Azure Fundamentals MS-102: Microsoft 365 Administrator
NL Amsterdam
Customer Success / Support
HSO International - Service Delivery Manager D365 F&O
Role: Service Delivery Manager D365 F&O Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? As a Service Delivery Manager, you will lead a multidisciplinary team to provide exceptional managed services for select customers, focusing on service quality, customer satisfaction, and performance management. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Responsibilities: Lead and coach a high-performing DevOps customer support team to deliver exceptional managed services. Build strong client relationships, ensuring satisfaction and identifying opportunities for growth. Understand customer needs and oversee service delivery aligned with business objectives. Manage escalations effectively, ensuring quick resolution. Own SLAs and budgets, driving efficiency and cost optimization. Analyze feedback and continuously improve services through creative solutions. Collaborate across teams to define service standards and resolve complex issues. When do we match up? You are... Organized and accountable, fostering ownership and high-quality service delivery within the team. Skilled in managing transitions from project delivery to managed service operations. Empathetic and performance-driven, using coaching and feedback to build strong, motivated teams. Proactive in developing personal and team capabilities to meet evolving customer needs. Strong communicator with the ability to identify customer needs and drive service improvements. You have... Bachelor’s or Master’s Degree in Business, IT, or related field. Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem. In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365. Hands-on experience with Dynamics 365, ISV solutions, release waves, and One Version updates. Familiarity with Lean, Agile/Scrum, DevOps, and project management principles. Senior-level experience managing customer satisfaction, service quality, and escalations, plus ability to identify and support sales opportunities. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Microsoft D365 F&O Functional Solution Architect - Managed Services
As a D365 Functional Solution Architect you will... Act as Functional Solution Architect (FSA) on small projects that arise through the natural course of Managed Services activities, which may include Perform the Solution Advisory/Solution Architect role in the analysis phase of a D365 Projects Conduct Business Process Analysis (BPA) workshops and perform Fit/Gap analysis Accurately estimate project initiatives along with appropriate resources and skillsets required Act as solution advisor to the project during design/development, testing and deployment phases Ensure processes are in place for testing and issues resolution, specifically around the functional architecture and integration points of the implementation Finalize and sign-off on functional specifications, unit and system test scripts, and deployment plans Ensure training will cover all relevant topics allowing client successful use and maintenance of the application Act as escalation point for all support issues during and after a project’ Act as Functional Solution Architect across Finance, Project Management & Accounting (PMA), and Project Operations scenarios within Managed Services and small enhancement projects. Act as a senior resource/advisor to other Managed Services Leads and Consultants Support project‑centric clients with operational, financial, and delivery‑focused workflows enabled through D365 PMA and Project Operations modules. Adhere to and improve Managed Services methodology as the business paradigm changes; Share best practices with team You’re great at… Designing project‑centric ERP architectures spanning Finance, PMA, and Project Operations modules. Translating project delivery requirements into scalable PMA/PO configurations that align with financial reporting and operational controls. Proactively identifying risks related to project budgets, timelines, or cost breakdown structures and advising mitigation strategies. Articulating architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms Providing leadership and effectiveness in consulting and client management Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Mentoring and guiding junior consultants on best practices/approaches Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company Requirements… 5+ years hands-on experience with D365 PMA and/or Project Operations deployments Project experience includes assessment and analysis, designing business case development, envisioning, planning, deployment, benefits analysis, etc. Strong understanding of Project Operations concepts: project stages, WBS, estimates, resource assignments, expense integrations, proforma invoicing, and revenue recognition models. Experience architecting workflows involving project budgeting, cost controls, utilization planning, and operational reporting. Ability to advise clients on best practices for project governance, operational readiness, and financial alignment within D365. Proven record of delivering information-systems-business value to clients Ability to be the trusted voice at the decision-making table Deep working knowledge of ISV solutions Ability to move between high-level architectural review/design and the "roll up the sleeves" level of performing all phases of an application delivery project Flexibility to travel as the needs of clients and our business dictate The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
NL Amsterdam
Project & Program Management
HSO International - Microsoft D365 Project Manager
HSO International – Project Manager Position: Project Manager Department: Program Services Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation only available within the Netherlands Type of work: Remote or Hybrid, depending on location International travel is required depending on program needs. Minimun 35% travelling About the role The Project Manager at HSO is accountable for the successful delivery of a defined project or major workstream within a broader transformation program. This role owns delivery outcomes within clear boundaries: scope, schedule, quality, readiness, and customer adoption for their project. In this role, your primary focus is on driving execution excellence. You spend most of your time on detailed planning, sequencing, dependency management, readiness control (testing, data, cutover), issue resolution, and day-to-day delivery leadership. You optimize outcomes within given constraints and ensure that delivery reality is visible early. If you want a role where you own the execution layer of large or complex global programs and make a direct impact on delivery success, this is it. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Own day-to-day delivery of assigned projects or complex program workstreams, ensuring scope, plan, dependencies, and customer readiness remain aligned Participate in pre-sales and mobilization by shaping delivery plans, budgets, governance models, and risk assumptions that are executable in practice Contribute to and co-author Statements of Work (SOW), with specific accountability for assumptions, risks, delivery economics, team structures, phase entry/exit criteria, and change control Build and maintain integrated delivery plans that align architecture, build, testing, integrations, and customer activities Coordinate cross-functional delivery across architects, developers, functional consultants, testers, integration teams, and customer SMEs Monitor requirements gathering and setting acceptance criteria, ensure backlog items are sized, prioritized, and ready for build Drive testing readiness, including test planning, data availability, environment coordination, defect management, and go-live preparation Maintain strong RAID discipline, proactively identifying risks, issues, dependencies, and downstream impacts Identify scope gaps early and initiate structured change-control discussions when required Run governance forums that drive real decisions, including steering committees, risk reviews, and change control boards Communicate clear, factual status and risk updates to customers, senior project managers, and program leadership Partner with customers to strengthen their ability to participate effectively in requirements, testing, data readiness, and decision-making Contribute to continuous improvement of HSO’s Standard Working Practices (SWP) and delivery quality culture Depending on seniority and complexity of an assigned project, you will work under the guidance and direction of a Senior Project Manager or Program Manager. Requirements 3–5+ year’s experience delivering ERP, Data, or digital transformation projects Must exposure to Dynamics 365 ERP experience or comparable enterprise platforms Experience in complex, multi-team or multi-stakeholder environments Strong grounding in planning, backlog management, requirements clarification, testing preparation, and RAID (Risks, Actions, Issues, and Decisions) Experience working within structured delivery frameworks and governance models Ability to see and manage task-level delays and manage their downstream impacts Ability to simplify complexity and drive clarity in pressured environments Experience using DevOps or similar delivery management tools. Hands-on, structured, and proactive approach to execution and problem solving. Confidence to escalate issues factually and early Influence without authority; create clarity and accountability through facts, options, and trade-offs Structured approach to risk management, ambiguity, and scenario-based decision-making Awareness of delivery economics and commercial impact Ability to balance scope, quality, time, and cost without false certainty International travel required depending on program needs. Minimun 35% travelling Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator, who perceives your motivations, talents, and ambitions.Career Path for this role HSO offers a clear, capability-based progression for delivery professionals: Project Coordinator / PMO → Project Manager → Senior Project Manager → Program Manager. Project Managers grow by mastering execution discipline, customer leadership, and cross-team coordination within global transformation programs. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Remote
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Solution Architect Retail (D365 Applications)
Position: Solution Architect (D365 Applications) Department: D365 Retail Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? Joining HSO International as a Solution Architect means ensuring solution integrity for implementation projects involving Dynamics 365 Applications. Primarily Finance and Operations, coordinating consultant teams, and providing invaluable advice to customers regarding business system design and implementation. Your role will also include contributing to the development of HSO best practices and active participation in presales activities. Leading Microsoft Partner HSO has belonged to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 350+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Lead presales activities, including customer workshops, demos, and presentations. Guide capability and architecture workshops to define solution direction. Develop end-to-end solution architectures and supporting documentation. Drive business transformation discussions and strategic roadmaps. Collaborate with Enterprise Architects, Data Architects, and Technical Architects, plus senior consultants across global teams. Assess the feasibility of new processes/technologies and optimize business workflows. Create best-practice materials, templates, and tools to strengthen presales and delivery. Requirements At least 7 to 10+ years of consulting experience in Retail industries with a minimum of 5 years of experience on Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX. Experience with several end-to-end implementations as Solution Architect Broad and in-depth knowledge of Dynamics 365 for Finance and Operations. Ability to operate most modules. Experience with Power Platform, good awareness of Microsoft Azure automation capabilities, data analytics, and other areas of technology accompanying business system implementation. Ability to lead a team of functional consultants in implementation projects. Experience in running presales diagnostic projects. Strong formal and technical writing skills – quickly producing high-quality documents. Effective leadership through knowledge, experience, and example. Ability to communicate with customers on different levels of the organization. You are fluent in English, both spoken and written; other languages such as French, German, Spanish, and Italian are a plus. Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents, and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Amsterdam
Customer Success / Support
HSO International - Solution Architect - Continuous Improvements
Position: Solution Architect - Continuous Improvements Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. About the Role As a Solution Architect at HSO International, you will manage SA operations within Managed Services' Continuous Improvement Team (CIT). Your primary responsibility is to deliver the highest quality and value in managed services to selected customers. Your role is to drive the successful Continuous Improvement activities for HSO international clients. You will provide expert guidance on the business platform design while closely collaborating with Service Delivery Management, Account Management and the Senior Solution Architect Team within HSO International to ensure the highest standards are met. When do we match? You are... A strong communicator with exceptional written and verbal skills in English. A natural leader with the ability to guide teams and stakeholders through complex projects. Analytical and detail-oriented, with a talent for solving problems. Approachable and engaging, fostering collaboration in a non-hierarchical environment. Passionate about technology and innovation, with an entrepreneurial mindset. You have... A university degree in Supply Chain Management, Logistics, Economics, Business Administration, or a related field. 7–10 years of ERP consulting experience, preferably with Microsoft Dynamics 365 F&O or earlier versions. A proven track record of multiple end-to-end ERP implementations and deep knowledge of Dynamics 365 modules. Familiarity with Dynamics 365 CE, Power Platform, Power BI, and Microsoft Azure. Strong leadership experience and ability to manage complex projects successfully. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Amsterdam
Customer Success / Support
HSO International - D365 Finance Senior Consultant (Continuous improvement)
Position: Senior Consultant - D365 Finance (Continuous improvement) Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? You will act as the functional point of contact within the team, collaborating closely with Technical Consultants and the Service Delivery Manager to deliver high-quality support and managed services. Your responsibilities include incident management, root cause analysis, change requests, and continuous service improvement initiatives. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Deliver high-quality business and application support services to clients, focusing on finance processes within Dynamics 365. Analyze and resolve 2nd and 3rd line functional incidents, including escalations for priority cases. Perform root cause analysis and implement long-term resolutions to recurring issues. Design, test, document, and deploy functional and integration changes (RFCs). Support project handovers to GMS during UAT and Hyper Care phases. Continuously assess customer feedback to improve service quality and value. Communicate progress and updates clearly to internal and external stakeholders. Participate in pre-sales activities and advise clients on industry best practices. When do we match up? You are... Able to analyze and resolve complex, multi-layered functional incidents. Capable of growing into a functional lead role within the continuous improvement team. Strong communication, problem-solving, and analytical skills. Proactive and customer-oriented mindset. Comfortable working independently and taking ownership. You have... 7+ years of experience implementing and supporting Dynamics 365 Finance, ideally in global or intercontinental rollouts. Strong expertise in D365 F&O Finance modules, financial process mapping, and solution design. Experience with financial reporting tools such as Power BI or Management Reporter. Skilled in troubleshooting, root cause analysis, and resolving functional system issues. Familiarity with data migration and integration tools like DMF, OData, and Azure Logic Apps. Fluent in English; any other additional language is a plus. MB300, MB310, and MB700 certifications preferred. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Amsterdam
Data & AI
HSO International - Data Migration Lead
Position: Data Migration Lead – HSO International Department: Data & AI Visa Sponsorship: You must have legal working rights in the country of your residence within the European region. Sponsorship is only available within the Netherlands. What is your goal? The Data Migration Lead plays a key role in ensuring HSO’s clients move to adopt a data-first strategy. To start their Dynamics 365 journey, next focus on their data-driven ambitions with clean, governed, and reliable data. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle, within the top 1% of all Microsoft partners worldwide. HSO is a leading Microsoft partner within the top 1% of all Microsoft partners worldwide, delivering business transformation across ERP, CRM, Data & AI. With over 2,500 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Own the full data migration lifecycle for Dynamics 365 F&O (and CE where relevant), covering planning, execution, cutover, and postmigration verification and hypercare to ensure accuracy and business continuity.‑migration verification and Lead data discovery, profiling, mapping, cleansing, transformation, and validation activities with functional and technical teams. Coordinate effectively with all stakeholders (client teams, HSO delivery teams, ISVs), providing clear communication around progress, risks, and decisions. Define migration scope, approach, timelines, resourcing, and risk controls in alignment with project governance and commercial sensitivities. Establish and enforce Data Governance standards (lineage, controls, security, retention) for migration assets, and guide Master Data Management (MDM) setup and data quality initiatives. Lead data engineering teams to design and implement robust ETL processes and quality checks; manage cutovers and reconciliation. Author migration scripts and queries in T-SQL. Use Python to automate repeatable tasks and validations when appropriate. Leverage Microsoft Fabric and modern data platforms. Enable legacy and migrate data for analytical purposes like AI and BI. Pre-sales and envisioning type of activities. Requirements You have… Deep hands‑on experience with Dynamics 365 Finance & Operations (F&O) data migration. Expertise in T-SQL (authoring complex queries, stored procedures, performance tuning, and reconciliation). A proven understanding of data migration principles (profiling, mapping, cleansing, validation, and cutover). Experience managing data teams across multiple streams (Migration, Analytics, Integration). The ability to handle commercially sensitive information and decisions is important. A bachelor's or master's degree in computer science, Information Systems, Data Analytics, or related field. Nice‑to‑have Exposure Dynamics 365 Customer Engagement (CE). Knowledge of Master Data Management (MDM). Familiarity with Data Governance frameworks and practices. Experience with Microsoft Fabric or modern Azure‑based data platforms. Python scripting experience for automation and data processing. You are… A strong communicator who can manage stakeholders across technical and business audiences. A credible senior consultant with the presence of coaches, challenges, and align cross‑functional teams. Analytical and detail‑oriented, with strong problem‑solving skills and a focus on quality. Structured in delivery, able to plan, execute, and govern with clear milestones and acceptance criteria. Customer‑centric, focused on value creation, risk reduction, and business continuity. Fluent in English (spoken and written); additional languages such as French, German, Spanish, or Italian are a plus. Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
IN Bengaluru
Consulting & Advisory
HSO IND | MS | D365 FO Senior Technical Consultant
Job Description The IT D365 F&O Developer is responsible for designing, developing, customizing, and maintaining Microsoft Dynamics 365 Finance & Operations applications to meet business needs. The role focuses on delivering high-quality solutions that enhance operational efficiency, support digital transformation, and integrate seamlessly with other enterprise systems. Core Responsibilities · Develop, customize, and maintain D365 F&O functionalities using X++, Azure DevOps, and related Microsoft technologies. · Collaborate with functional consultants and business analysts to translate requirements into accurate, scalable technical solutions. · Integrate D365 F&O with other enterprise platforms (e.g., Power Platform, Azure Logic Apps, API frameworks). · Manage code promotion, deployments, and version control through Azure DevOps or Lifecycle Services (LCS). · Conduct performance tuning, troubleshooting, and technical support for both production and non-production environments. · Ensure adherence to Microsoft best practices, security standards, and ITIL-based service management processes. Technical Competences · Strong knowledge of D365 F&O architecture, data model, and extensibility framework. · Experience with X++, C#/.NET, SQL Server, and Power Platform (Power Apps, Power Automate). · Skilled in data integration (ODATA, Data Entities, REST APIs) and reporting (SSRS, Power BI). · Familiarity with version control, CI/CD pipelines, and automated testing within Azure DevOps. · Understanding of LCS project management, monitoring tools, and deployment strategies. Domain Expertise · Financial and operational processes — general ledger, procurement, inventory, manufacturing, and project management. · Understanding of end-to-end ERP lifecycle: from design and configuration to deployment and support. · Experience working in industries such as manufacturing, retail, logistics, or professional services is a plus. · Awareness of compliance, audit trails, and data governance (especially in finance and operations contexts). Soft Skill Competences · Analytical thinking: Able to diagnose complex issues, find root causes, and propose structured solutions. · Collaboration: Works effectively in cross-functional teams, bridging communication between technical and business stakeholders. · Adaptability: Quickly learns new Microsoft technologies and adopts continuous improvement practices. · Communication: Explains technical concepts in clear, non-technical language and documents code and system logic precisely. · Accountability: Takes ownership of deliverables, ensuring development quality and adherence to timelines. · Proactive problem-solving: Identifies potential system risks or design flaws early and suggests alternatives. · Customer mindset: Understands how technical work supports business value and user experience.
NL Amsterdam
Finance & Operations
HSO International - Finance Intern - Accounts Receivable
Description Position:Finance Intern – Accounts Receivable Department: Finance Duration: 6 months, full-time internship Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ About the Role: We are seeking a motivated and detail-oriented Finance Intern to join our Finance team. This role is an excellent opportunity to gain hands-on experience in a dynamic international IT service provider environment. You will primarily support the Accounts Receivable (AR) area, focusing on collections, customer account maintenance, and bank reconciliation, while also contributing to process improvements following our recent implementation of Microsoft Dynamics 365 Finance & Operations (D365). Key Responsibilities Monitor customer accounts receivable balances and assist with collections follow-up. Ensure timely and accurate allocation of incoming payments in D365. Assist in cleaning and maintaining AR data (e.g., matching payments, clearing open items, identifying discrepancies). Support bank tracking and reconciliation processes. Prepare and update ageing reports, track overdue items, and flag anomalies. Collaborate with project and delivery managers to resolve AR-related issues. Support the finance team with month-end closing activities. Contribute to process documentation and optimisation of AR workflows in D365. Requirements When do we match up? You are: Currently pursuing or recently completed a Bachelor’s or Master’s degree in Finance, Accounting, Economics, or a related field. Strong analytical and numerical skills, with a keen eye for detail. Comfortable working with Excel; experience with D365 or other ERP systems is a plus. Proactive, organised, and eager to learn in a fast-paced international environment. You are fluent in English, both spoken and written; other languages such as French, German, Spanish and Italian are a plus. Benefits What do we offer? A hands-on internship in a professional, tech-driven finance environment. Exposure to global operations and modern ERP systems (Microsoft D365). Guidance and mentorship from experienced finance professionals. A chance to contribute to ongoing process improvements post-D365 implementation. Internship allowance and hybrid working flexibility.
NL Amsterdam
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Solution Architect -Dynamics 365 F/O
About HSO International Our dedicated team of professionals at HSO International is committed to driving business transformations for multinational organisations using cutting-edge Microsoft technology. We specialise in working with leading Retail, Distribution, Manufacturing, and Professional Services brands. At HSO International, we take pride in our diverse team of 300 professionals representing over 53 nationalities. This unique blend of cultures and perspectives is key to our success in transforming multinationals and deploying Microsoft Tech in over 45 countries. Discover more about Life at HSO International by visiting https://www.hso.com/en/campaigns/life-at-hso-international About the role Joining HSO International as a Solution Architect means ensuring solution integrity for implementation projects involving Dynamics 365 Finance and Operations, coordinating consultant teams, and providing invaluable advice to customers regarding business system design and implementation. Your role will also include contributing to the development of HSO best practices and active participation in presales activities. Role location This position allows for flexibility regarding location within Europe, provided the candidate possesses full European or UK working rights. As our global projects may require travel and on-site work, candidates should be willing to work at home or on the customer's site or the HSO office as needed. For the right candidate, HSO International is ready to facilitate relocation to the Netherlands and provide a work visa. Qualifications experience University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or comparable education. At least 7 to 10+ years of ERP consulting experience – preferably with Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX. Experience with several end-to-end ERP implementations. Broad and in-depth knowledge of Dynamics 365 for Finance and Operations. Ability to operate most modules. Experience with Power Platform, good awareness of Microsoft Azure automation capabilities, data analytics and other areas of technology accompanying business system implementation. Ability to lead a team of functional consultants in implementation projects. Experience in running presales diagnostic projects. Strong formal and technical writing skills – quickly producing high-quality documents. Strong command of written and spoken English. Ability to communicate with customers on different levels of the organization. Personal Characteristics Strong analytical skills. Effective communication. Affable nature. Genuine interest in technology. Effective leadership through knowledge, experience, and example. Entrepreneurial mindset. Ability to collaborate within a team. Aptitude for working in a non-hierarchical, cooperative and friendly team environment. A generous compensation package You will receive a competitive salary and comprehensive benefits, including a leased car, laptop, and mobile phone. Autonomy and accountability You will have ample freedom and flexibility to structure your work days and, most importantly, shape your career path.
NL Amsterdam
Sales & Business Development
HSO International - Engagement Manager - Business Applications
Position: Engagement Manager - Business Applications (regular travel required) Department: Sales & Marketing Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? As an International Engagement Manager, you will drive new business development across Europe by leveraging customer insights, market trends, and the power of Microsoft Business Applications, including Dynamics 365, Power Platform, and related cloud services. You will help clients transform their operations through innovative solutions in Customer Engagement, Field Service, Finance, and Supply Chain. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Qualify leads and manage the full sales cycle - from initial contact to signed agreement - within a marketing-driven business development framework. Advise clients, present tailored solutions, craft proposals, negotiate terms, and ensure follow-through on commitments. Stay current on Microsoft Business Applications, licensing models, and HSO’s service and support offerings. Focus on new business acquisition and customer development, particularly around Dynamics 365 and Power Platform. Travel approximately 5 days per month across Europe to meet with clients and prospects. You Bring Experience in consultative sales - locally or regionally - and are ready to expand your impact on a global scale. A strong interest in Microsoft Business Applications and their potential to drive business transformation. Analytical thinking, a self-starting attitude, and a collaborative mindset. Ability to engage with senior stakeholders (CCO, CEO, COO, CMO, Digital Directors). A desire to be challenged and coached, not directed. Your have Bachelor’s or Master’s degree in business, technology, or a related field. Proven track record in new business development, ideally within Microsoft, SAP, or Salesforce ecosystems. Familiarity with CRM, Field Service, Finance, Supply Chain, and digital transformation topics. Fluent in English (spoken and written); additional languages are a plus. The ideal candidate for this role will be based in Denmark, Sweden or Finland. They are a citizen of an EU country and hold full EU working rights. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
GB Manchester
ERP & CRM (e.g. D365 F&O, D365CE)
D365 SCM Support Consultant
Managed Service Support Consultant: D365 Supply Chain Management & Manufacturing About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and well-being. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Managed Services support consultant is a role within the HSO managed services industry focused customer team model, responsible for delivering 2nd and 3rd line application support, both reactive and proactive, to HSO customers As part of the customer team, you will deliver high-quality 2nd and 3rd line application support to HSO customers, ensuring support tickets are managed and resolved within contracted SLAs, and that a high level of customer satisfaction is consistently achieved. Due to the nature of this role, you will be required to have broad knowledge of Dynamics 365 Finance, Supply Chain Management and Retail, including finance, trade and logistics, warehousing, procurement and sourcing and retail components. An understanding of the wider Microsoft stack, including Azure services, data pipelines, integrations, and the Power Platform, is also desirable Success in this role requires a proactive approach anticipating the needs of customers and customer teams, and providing timely insights, data, and reporting. You will directly influence how HSO UK Managed Services operates and will play a critical part in driving customer satisfaction and business growth through continual improvement our services, highlighting required procedure changes and maintaining customer environments to a high standard. Key Responsibilities: Support Delivery: Provide prompt and professional 2nd and 3rd line application support to the HSO Customers base according to SLA and Support Contracts To log incident calls using the HSO Call Logging system Ensure all support calls are effectively managed with minimum disruption to the customer. Support issues are responded to and resolved to plan and/or within agreed timescales. Take end-to-end ownership of support tickets assigned to you Provide regular feedback to customers regarding the progress of support call status Test, own allocated developments/fixes before delivering to customers Work as part of the customer team Engage in cross team knowledge transfer to ensure best use of staff resources Ensure end to end ownership of support tickets assigned to you Work with Customer Teams and account managers to identify and support opportunities for enhanced support, optimisation, monitoring, automation, or advisory services to those customers assigned to the SMO Support all HSO teams with customer conversations providing structured, value-led conversations rather than reactive services Assist with pre-sales support input with customer opportunities from time to time where required Communicate progress updates to relevant parties both formally and informally Build lasting working relationships, build trust and rapport with stakeholders, focusing on service excellence Support Major Incident management activities, including technical investigation and clear, timely customer communication Always represent HSO in a professional and positive manner and to always adhere to health and safety policy, and other requirements relating to care of equipment Reporting & Service Improvement: Support customer team in gather insights on support tickets and application health to present at customer service reviews Support customer team in collecting and data to identify opportunities to improve customer environments and applications Support customer team with recommend service adjustments or enhancements based on engagements with customers You actively engage in communication with your Customer Teams to support customer and service improvement, potential opportunities, and any issues at customer site. This includes regular status updates, addressing concerns, and ensuring that all parties are informed and aligned on objectives and timelines Support customer teams in collecting and analysing data to improve service offerings and highlight any areas for growth services or new service offerings Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the Company Handbook Work in alignment with HSO’s Quality System, ISO27001 and GDPR policies Ensure support tickets and customer interactions comply with HSO standards and governance Carry out reasonable additional duties as required and agreed with the Customer Team Manager Experience & Skills: Experience supporting Dynamics 365 FSupply Chain Management or Manufacturing modules. Must have a logical mind set and the ability to trouble shoot complex issues Ability to translate technical details into customer language Strong written skills for ITSM tooling updates, emails to customer and internal update or escalations comms Has worked in a managed service environment Strong interpersonal and communication skills for liaising with both customers and internal stakeholders Excellent time management, prioritisation and organisation skills when managing multiple customer accounts Ability to hold credible conversations with technical and non-technical stakeholders Desirable Skills: Experience working for a Microsoft Partner or Systems Integrator Experience supporting Dynamics 365 Finance & Supply Chain Management in live production environments Exposure to ITIL-aligned service management practices Experience supporting or troubleshooting Power Platform solutions (Power Automate, Power Apps, Dataverse) Understanding of Azure‑based integrations, such as Logic Apps, Azure Functions and Service Bus Experience investigating data and performance issues using SQL Server Experience supporting reporting and analytics solutions, including SSRS and Power BI Familiarity with LCS monitoring, issue analysis and environment management Awareness of security, access control and data protection considerations in support scenarios Industry or functional exposure in: - Finance- Manufactuing- Supply Chain Management- Retail/Commerce- Professional Services Personal Qualities: Excellent communication and customer interaction skills Ability to work under pressure and meet time limits Self-motivated individual Must have a logical mind set and the ability to trouble shoot complex issues Team player willing to be part of a team Comfortable with travel from time to time for internal HSO meetings or customer visits.
NL Amsterdam
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - D365 CE & Power Platform Solution Architect
Position: Dynamics 365 CE & Power Platform Solution Architect Department: CE & Power Platform Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship and relocation are only available within the Netherlands. What is your goal? As a Dynamics 365 CE & Power Platform Solution Architect, you will design and deliver innovative customer engagement solutions using Microsoft Dynamics 365 CE, Power Platform, and Azure services. Your goal is to define the best strategy for digital transformation, lead technical architecture design, and ensure seamless integration across systems. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Conducting envisioning discovery workshops and architecture design workshops. Making technology choices aligned with architectural requirements. Preparing and defining architecture designs, guiding business transformation and business-value approach. Providing proactive support in program/project delivery, anticipating issues and working alongside the delivery teams. Understanding the customer's operational landscape and leveraging it for architecture validation. Staying informed about evolving business technology trends to shape long-term strategic roadmaps and the feasibility of these in supporting our customers. Optimizing business processes for greater efficiency and effective technology deployment. Undertaking business process design and documentation. Facilitating agile, innovative projects alongside the main program. Developing and updating internal tools and best practices for the Project team. When do we match-up? You are... You are ambitious and eager to learn; You are fluent in English, both spoken and written; other languages such as French, German, Spanish and Italian are a big plus; You have strong analytical skills and you are proactive; You have good communication skills and you are creative in solving problems; You are customer-oriented, not afraid of taking responsibility and able to work independently; You are a team player who can easily fit into an international vibrant team of colleagues from different cultures and locations; You are willing to take an extra challenge to work and travel for international projects all over the world. You have... University degree preferably in Business Administration, Management, Computer Science, Information Science or a comparable education. At least 8 years of CRM experience – Microsoft Dynamics 365 CE or earlier versions of Dynamics CRM preferably. Experience as an architect on at least 4 international end-to-end CRM implementations – preferable with intercontinental rollouts. Adept at Business Requirement Analysis and Architecture Design Good written and verbal communication skills Strong understanding of the concepts of modern technology Expert level in Microsoft D365 ecosystem and suite of solutions Broad understanding of all the elements of the Microsoft technology platform. Preferred pre-sales experience. Excellent presentation and demonstration skills. Excellent coaching and mentoring skills. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE
Why work at HSO?
At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients.
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Collaborative
At HSO we enjoy a culture of collaboration and support and a collaborative hybrid working model where we team flexibly with purpose at the heart of our working arrangements. We use teamwork not just to meet challenges, but to also promote one another’s success.
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Ever-Evolving
We believe strongly in our values of always learning, always evolving and not standing still. HSO is dedicated to the ongoing professional development of people starting with the training and certification of our early career starters through to supporting senior experienced professionals.
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Value Driven
Our values and culture are attractive to people who want to work with value-driven teams around the world. Collaborating with colleagues and clients who are experts in their field provides an exceptional opportunity in your career to be continuously upskilling and expanding your knowledge and talent for accelerated learning and career progression.
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Entrepreneurial
At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.