Meet Dr. Heike Raubenherimer

From Consultant to Project Manager

Meet

Heike Raubenheimer

Project Manager

"After 11 years at HSO, it still feels great to see our customers working successfully with our systems and to see how happy our solutions have made them."

Varied technical expertise gained

I applied to HSO in the traditional way. I saw the job at one day. I think it was via the job portal at the University of Stuttgart. The job appealed to me tremendously, as I was looking for a new role as an IT consultant. So I applied, and the hiring process was relatively fast.

I‘ve been with HSO for almost 11 years now. Initially, I joined HSO as a consultant, and I worked in that position for many years, in various technical areas. I also climbed the traditional consultant career ladder. Almost two years ago, I decided to join the project management team, and I‘ve been a project manager since then.

HSO Germany

Related job opportunities

US Remote

Sales & Business Development

Director, Sales Enablement

Build and scale the seller and manager readiness system across HSO US. Translate Sales Excellence priorities into role-based enablement programs, onboarding journeys, certifications, and coaching motions. Lead onboarding and ramp programs that accelerate time-to-productivity and readiness. Drive adoption and reinforcement of MEDDPICC as HSO's core qualification methodology. Develop enablement strategies for priority industries, solutions, and growth plays. Partner with Sales Excellence, Industry Leaders, Marketing, Presales, Alliances, and Delivery teams to create impactful field activation programs. Design and execute manager enablement initiatives that strengthen coaching, inspection, and pipeline discipline. Establish certification standards, readiness frameworks, and competency models across sales roles. Govern seller-facing content and knowledge management to ensure a single source of truth. Measure enablement effectiveness through adoption, behavioral change, pipeline impact, and business outcomes. Lead Sales Kickoff readiness, activation programs, and ongoing reinforcement initiatives. Leverage Microsoft technologies and AI capabilities to automate enablement administration, reporting, communications, and learning experiences. Build a culture of continuous learning, coaching, and high-performance execution. You’re great at… Own onboarding, ramp, certification, and readiness programs for sales roles. Lead methodology enablement and reinforcement initiatives, including MEDDPICC adoption. Develop growth-play enablement strategies that support priority solution and industry offerings. Design manager coaching frameworks, inspection routines, and reinforcement mechanisms. Establish governance for seller-facing content, playbooks, messaging, and knowledge assets. Manage enablement operations including intake processes, prioritization, communications, and stakeholder alignment. Publish and maintain readiness and adoption scorecards for executive leadership. Partner with Sales Operations and Business Intelligence to identify performance trends and coaching opportunities. Collaborate with Marketing, Presales, Alliances, and Industry Leaders to support strategic growth initiatives. Support hiring, onboarding, career development, and capability-building initiatives for sales teams. Build scalable enablement programs that increase productivity, consistency, and revenue performance. Sound interesting? If so, you’ll have… 10+ years of experience in sales enablement, sales excellence, revenue enablement, learning and development, sales operations, or related commercial leadership roles. Experience building and scaling onboarding, certification, and readiness programs. Deep understanding of enterprise sales processes, qualification methodologies, and coaching frameworks. Demonstrated success driving adoption and behavioral change across sales organizations. Experience designing and delivering enablement programs that impact pipeline growth, win rates, and sales productivity. Strong facilitation, presentation, communication, and stakeholder management skills. Experience working with Microsoft technologies, CRM platforms, learning systems, and AI-enabled productivity tools. Proven ability to influence senior leaders and drive change across complex organizations. Strong analytical skills and experience leveraging data to measure business impact. Prior experience within a consulting, systems integrator, software, SaaS, or Microsoft partner organization strongly preferred. Experience with MEDDPICC, Challenger, SPIN, or similar sales methodologies preferred. The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Program Manager

• Manage interconnected projects and engage with senior executives and strategic stakeholders to accomplish the following business objects: o Oversee all aspects of program delivery, including planning, resource allocation, execution, and risk managemento Run complex, enterprise-level programs that adhere to a client’s strategic alignment o Deliver program-level goals to achieve and maintain cross-project success o Engage with senior stakeholders and executives to align program goals with business priorities• Participate in or lead Design Sessions which are used to gather requirements from project stakeholders • Lead steering committee meetings and facilitate communication with all parties involved • Supervise and mentor project managers, technical leads, business analysts, and other team members, providing clear direction, collaboration, and alignment across workstreams• Direct and manage D365 F&O programs from inception to completion, ensuring on-time and on-budget delivery of projects• Build and maintain strong relationships with key stakeholders and executives, acting as the primary point of contact for the program• Collaborate with solution architects and technical teams to ensure D365 solutions are designed and delivered according to best practices and HSO standards• Monitor and report on program financials, including budgets, forecasts, and resource utilization, identifying cost-saving opportunities to mitigate financial risks• Develop risk mitigation plans and proactively address challenges that may impact project timelines or quality• Implement change management strategies to guide stakeholders and end users through the adoption of new systems and processes• Identify opportunities for process and people improvements, contributing to the development of program management within HSO You’re great at… • Overseeing all aspects of program delivery, including planning, resource allocation, execution, and risk management• Looking at the big picture to achieve more strategic business outcomes, handling multiple projects/tasks simultaneously • Working closely with clients, stakeholders, and cross-functional teams to deliver comprehensive D365 F&O solutions• Understanding change management, aligning program objectives with client expectations and strategic goals• Building strategic relationships with clients and partners • Providing input on architecture, integration, and deployment strategies• Solving complex problems with creative solutions • Learning new concepts quickly and thoroughly • Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… • Bachelor’s Degree • 10+ years of D365 ERP and/or AX implementation experience • 8+ years of managing large ERP/CRM projects and development teams • Previous experience in a Lead Consultant or PM role for a D365 implementation • Proven experience in managing multi-million-dollar programs with complex delivery requirements• Exceptional leadership and communication skills with a demonstrated ability to influence senior stakeholders• Experience with different SDLC project methodologies (such as agile and waterfall) • Demonstrated ability to successfully manage project teams • In-depth financial acumen • Strong understanding of business processes/business process analysis • Software development experience a plus, especially in Java and/or C# • Working experience or knowledge of LCS and or VSTS • PMP certification is highly desirable • Proficiency in MS Project The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.

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US Remote

Human Resources & Talent

Strategic HR Business Partner

POSITION SUMMARY At HSO, exceptional business performance starts with exceptional people. As a Strategic HR Business Partner, you will partner with Service Line Leaders to build high-performing teams, strengthen leadership capability and develop an organization positioned for sustainable growth. This is not a traditional HR Business Partner role. You will serve as a trusted advisor, translating business priorities into people and organizational strategies that improve performance, strengthen workforce capability and enable growth. As part of a lean, collaborative People team, you'll balance strategic advisory work with hands-on execution. Whether facilitating a talent review, partnering with Resource Management to improve utilization, coaching a manager through a complex employee issue or implementing a new people initiative, you'll help solve the business's most important people challenges. We're looking for someone who is commercially minded, curious and energized by building, improving and making a measurable impact. KEY RESPONSIBILITIES Business Partnership Serve as the trusted advisor to Service Line Leaders on leadership, talent and organizational performance. Develop a deep understanding of business strategy, financial goals and workforce needs to align people priorities with business objectives. Provide practical counsel, constructive challenge and data-driven insights that improve business decisions. Identify talent, leadership and organizational risks early and partner with leaders to develop effective solutions. Support organizational growth, restructuring and change initiatives while maintaining engagement and business continuity. Leadership & Talent Coach leaders to build high-performing teams through effective performance management, feedback, development and accountability. Lead performance management governance across assigned business units, ensuring consistent application of performance ratings, compensation decisions, and promotion practices. Evaluate and challenge pay and promotion recommendations to ensure strong business justification, alignment with compensation philosophy and salary structures, and equitable outcomes. Partner with and coach leaders on effectively communicating performance and career-related decisions to employees. Lead talent reviews, succession planning, promotion discussions and talent calibration sessions. Partner with Talent Acquisition on workforce needs and hiring priorities. Identify and accelerate high-potential talent through coaching, mentoring, stretch assignments and internal mobility. Support quarterly people review processes by delivering workforce analytics and talent insights to Senior Vice President, HR, including performance distributions, promotion readiness, succession pipeline strength, critical talent identification (top 5/bottom 5), and development planning recommendations across the organization and service lines. Drive career development and internal mobility initiatives by helping employees establish long-term career goals, providing clarity on advancement opportunities, and partnering with leaders to align development plans with organizational talent needs and succession priorities. Partner on annual performance, compensation and reward processes to ensure equitable, market-informed outcomes. Business Performance & Workforce Planning Partner with Service Line Leaders and Resource Management to optimize consultant deployment, utilization and workforce capacity. Monitor utilization, leverage and bench trends, recommending actions that improve productivity and profitability. Help maintain a balanced talent pyramid by aligning hiring, promotions, development and succession with business strategy. Support workforce planning, organizational design and role clarity to ensure the right capabilities are in place for future growth. Use workforce analytics and business insights to identify trends, anticipate talent risks and improve organizational performance. Employee Experience & HR Delivery Champion an exceptional employee experience across the employee lifecycle. Partner closely with Service Line Leaders to analyze Culture Amp survey results, identify key opportunities for improvement, and develop, implement, and monitor action plans that enhance employee engagement and organizational effectiveness. Coach leaders through employee relations matters, performance improvement plans and employment decisions with sound judgment and balanced business perspective. Partner with HR leadership and Legal, as appropriate, on workplace investigations and employment risk. Partner across the People team to deliver performance, development, onboarding, compensation and engagement initiatives. Analyze employee feedback, stay interview insights, and exit trends to identify retention risks, improve the employee experience, and develop targeted action plans that strengthen engagement and reduce regrettable attrition. Ensure consistent application of people policies, employment practices and regulatory compliance while balancing business needs. Building the Function Help build a modern, scalable People function that enables business growth. Continuously improve people programs, processes and tools by simplifying work and leveraging technology, AI and workforce data. Share ideas, challenge the status quo and contribute wherever needed—we value ownership, collaboration and a builder's mindset. WHAT YOU'LL BRING TO THE TEAM 7+ years of progressive HR Business Partner or strategic people consulting experience, ideally within professional services, consulting, technology or another knowledge-based environment. Strong business acumen and the ability to connect people strategies to business outcomes. Experience in workforce planning, organizational design, leadership development, talent management and employee relations. Confidence coaching and influencing leaders through growth, change and complex business challenges. Ability to interpret workforce data and translate insights into action. Exceptional relationship-building, communication and influencing skills. A collaborative, low-ego approach with the flexibility to balance strategic thinking and hands-on execution. WHY YOU'LL SUCCEED You understand that great People partners create business value. You build credibility by understanding the business, asking thoughtful questions and helping leaders solve meaningful challenges. You thrive in an entrepreneurial environment where priorities evolve, collaboration matters and everyone contributes. You're equally comfortable shaping strategy, rolling up your sleeves and driving execution. Most importantly, you believe exceptional business performance begins with exceptional people

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US Remote

Sales & Business Development

Business Development Director

Position HSO in prospecting, qualifying, consultative selling and closing new business Possess a deep understanding of Microsoft technologies, especially those relevant to the Professional Services sector Develop and manage all phases of the sales cycle including prospecting, qualifying, consultative selling and closing new business Lead introductory meetings with prospects with a consultative sales approach to solve Professional Services client problems and position the value of HSO Develop strategic accounts and execute sales strategies with defined sales plays Utilize a consultative sales approach to solve client problems and position the value of HSO Work proactively and independently as a hunter, developing relationships, driving new business by demonstrating how HSO will meet our clients' business needs Collaborate with delivery and pre-sales teams to ensure proposed solutions align with Professional Services client requirements Working with Marketing and Business Development personnel to help develop lead generation campaigns along with target marketing to specific verticals Utilize your previous Microsoft experience to respond to RFPs and close business You’re great at… Develop and execute measurable sales activities focusing on Microsoft-centric solutions and services Collaborate with the sales team, management, and technical experts to identify target markets Build and maintain strong relationships with existing and prospective Professional Services clients to understand their business challenges, goals, and objectives, and align HSO offerings to meet their needs Identify new business opportunities and proactively generate leads through networking, industry events, referrals, and digital marketing initiatives Develop and nurture a robust pipeline of prospects to achieve and exceed sales targets Leverage your sales knowledge and existing Microsoft ecosystem network to position HSO solutions effectively Manage the end-to-end sales process, including lead qualification, solution scoping, negotiation, and contract close Stay updated on the latest trends, advancements, and competitive landscape as it pertains to Professional Services within the Microsoft ecosystem Sound interesting? If so, you’ll have… Degree in Business, Computer Science, Finance or a related discipline or equivalent education 4+ years of experience in selling Microsoft Business Applications and/or Cloud or related services Prior consulting, business analyst, implementation, or product support experience required, specifically relating to Microsoft Business Solutions Prior sales experience selling Enterprise Solutions, preferably Microsoft Strong and established Professional Services client base within the space Proven ability to navigate difficult conversations and drive effective solutions to business problems with knowledge of pricing tactics and strategies Proven experience in closing business for business applications/technology sales as an Account Executive or Sales Representative in the Professional Services sector Ability to thrive in a dynamic and entrepreneurial environment and to work with a team Ability to travel 30% or more The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.

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I love the great collaboration we have here at HSO, and everyone’s helpfulness. The flat hierarchies and the resulting short decision-making paths are also very nice.

Heike Raubenheimer Project Manager

What tips for success would you give candidates applying to HSO?

You‘ve already taken the first step by visiting our website and getting to know a little bit about HSO. I can only recommend that you apply. Be open, be authentic, be curious—and it‘ll all work out!

all Vacancies

Working across teams

Basically, I’m on two different teams. On the one hand, HSO has an organizational team that all project managers are part of. When it comes to the projects we work on, we have a different team, an interdisciplinary one. As a project manager, I‘m responsible for a project team of consultants, developers, and lead architects.

why work at hso?

Varied technical expertise gained

Related job opportunities

Director, Sales Enablement

Program Manager

Strategic HR Business Partner

Business Development Director

What tips for success would you give candidates applying to HSO?

Working across teams

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