Meet Dr. Heike Raubenherimer

From Consultant to Project Manager

Meet

Heike Raubenheimer

Project Manager

"After 11 years at HSO, it still feels great to see our customers working successfully with our systems and to see how happy our solutions have made them."

Varied technical expertise gained

I applied to HSO in the traditional way. I saw the job at one day. I think it was via the job portal at the University of Stuttgart. The job appealed to me tremendously, as I was looking for a new role as an IT consultant. So I applied, and the hiring process was relatively fast.

I‘ve been with HSO for almost 11 years now. Initially, I joined HSO as a consultant, and I worked in that position for many years, in various technical areas. I also climbed the traditional consultant career ladder. Almost two years ago, I decided to join the project management team, and I‘ve been a project manager since then.

HSO Germany

Related job opportunities

US Remote

Human Resources & Talent

Director of Learning & Development

The Director of Learning & Talent Development leads talent development, learning strategy, performance management, leadership development, and career development for HSO US. This role partners closely with HR Business Partners, business leaders, global Talent and AI enablement partners, and the broader HR leadership team to align people strategies with business outcomes across all service lines. The Director drives a culture of continuous learning, leadership readiness, employee growth, and organizational effectiveness while ensuring development programs are scalable, practical, and aligned to business priorities. As the Director of Learning & Development, you can expect to… Learning Strategy & Program Delivery Develop and implement a forward-looking learning and development strategy aligned with HSO US business goals, workforce needs, and talent priorities. Design scalable learning programs that address technical, professional, leadership, and role-based development needs across the organization. Partner with HSO Academy, subject matter experts, business leaders, and external vendors to deliver high-impact training experiences. Own the curriculum strategy and execution for HSO US Masterclass, including organizing the schedule, confirming curriculum, lining up trainers, preparing facilitators, setting expectations for all stakeholders, and ensuring the program delivers a cohesive, valuable learning experience for participants. Ensure employees have access to relevant learning resources at the right time to support growth, readiness, career mobility, and business priorities. Maintain and evolve learning paths and curricula based on employee feedback, manager input, program outcomes, and changing business needs. Partner with HRBPs to help employees understand and apply the Career Framework, professional competencies, and leadership competencies, including expectations for growth, readiness, and promotion decisions. Performance Management & Talent Development Own and continuously enhance the performance management process, including goal setting, reviews, calibration, manager enablement, and talent development activities, ensuring the process aligns with business needs and supports stronger organizational performance. Guide HRBPs and managers in facilitating mid-year and annual performance review processes with consistency, clarity, and accountability. Identify high-potential talent and skill gaps and launch targeted development initiatives, including mentoring, stretch assignments, and role-based development opportunities. Ensure performance management practices drive growth, accountability, recognition, and meaningful performance conversations across the organization. Partner with team leaders and global partners to develop, maintain, and improve Career Development Pathways that support employee growth and internal mobility. Design and deliver impactful learning resources and development programs that equip managers and coaches to provide effective career guidance, meaningful feedback, and practical support for employee growth. Leadership Development & Succession Planning Embed HSO's leadership development framework into key people processes, including recruiting, onboarding, performance management, promotion, compensation, and succession planning. Create and execute practical plans to identify high performers, high-potential talent, and successor candidates across the organization in partnership with HRBPs and business leaders. Partner with HRBPs to gather and validate talent insights, including identifying emerging leaders and top performers who should be reviewed as part of talent and succession planning discussions. Develop and monitor individualized development plans for high-potential employees and successor candidates, ensuring plans are aligned to future role requirements and business needs. Facilitate talent review processes to ensure high-potential employees are visible to the ELT, appropriately retained, positioned in growth roles, and supported with meaningful development opportunities. Monitor leadership pipeline health, succession readiness, and retention risk to help ensure the organization has the talent needed to support future growth. Cross-Functional Collaboration Partner with service line leaders to align learning, development, and performance priorities with business needs. Collaborate with Resource Management and Talent Acquisition on workforce planning, internal mobility, onboarding, and skill-building priorities. Maintain strong communication with the SVP, HR and executive leadership team on talent development priorities, risks, progress, and outcomes. Deliver and report on QPR expectations, outcomes, and related talent development commitments. Microsoft AI Partner Program Skilling Strategy & Support Partner with the global Director of AI Capability & Enablement to support the execution of HSO's AI learning, capability, and enablement strategy across HSO US. Collaborate with the global AI enablement leader on the AI learning framework, role-based AI learning paths, and approaches to measuring AI competency and readiness across the organization. Support Microsoft partner program skilling initiatives that help HSO meet partner designation, specialization, competency, and certification-related requirements. Partner with HSO Academy and global enablement stakeholders to improve reporting, data accessibility, and visibility into Microsoft learning progress and program outcomes. Support adoption of Microsoft skilling resources and learning platforms, including Microsoft ESI, LevelUp, Microsoft Titan Skilling Academy, and Partner Center reporting, where applicable. Work with business leaders, HRBPs, HSO Academy, and global partners to embed AI capability expectations into learning, career development, performance management, and workforce planning processes. Measurement & Continuous Improvement Establish metrics to assess the impact of learning, talent development, performance management, leadership development, and AI capability initiatives. Track training completion, performance trends, engagement outcomes, retention indicators, AI competency progress, and other relevant business and workforce metrics. Provide regular reporting to leadership on program outcomes, adoption, effectiveness, and return on investment. Continuously improve programs based on data, feedback, business priorities, and emerging best practices. Ensure compliance with mandatory training requirements and support the rollout of relevant policy updates. You’re great at… Building trust and credibility with leaders and employees through strong relationships, sound judgment, and consistent follow-through Navigating sensitive conversations with professionalism, empathy, and discretion Balancing strategic thinking with hands-on execution in a fast-paced, professional services environment Applying HR policies and practices consistently while tailoring guidance to real-world business scenarios Analyzing people data and trends to proactively identify risks, opportunities, and solutions Managing multiple priorities with strong organization, attention to detail, and a solution-oriented mindset Partnering cross-functionally with HR Operations, L&D, Resource Management, and leadership teams to drive cohesive outcomes Acting with integrity and accountability while handling confidential and complex employee matters Sound interesting? If so, you’ll have… Bachelor’s degree in Human Resources, Organizational Development, Learning & Development, Business Administration, Education, or a related field required; Master’s degree preferred. 10+ years of progressive experience in Learning & Development, Talent Development, Organizational Development, HR Business Partnership, or related HR leadership roles. Proven experience designing and executing learning strategies, leadership development programs, career development resources, and scalable training solutions aligned to business priorities. Strong experience leading performance management processes, including goal setting, reviews, calibration, talent development, and manager enablement. Demonstrated experience supporting talent reviews, succession planning, high-potential employee identification, and development planning. Experience managing, coaching, or mentoring HRBPs, L&D professionals, or other HR team members. Prior experience working in a professional services organization required; experience in a consulting, technology services, systems integrator, or Microsoft partner environment strongly preferred. Familiarity with the Microsoft channel preferred, including an understanding of Microsoft Dynamics 365, Data & AI, Power Platform, Azure, or related solution areas. Experience partnering with senior leaders and cross-functional teams to align learning, talent, and workforce priorities with business outcomes. Strong ability to use data, feedback, and business metrics to assess program effectiveness and continuously improve talent development initiatives. Experience with performance management systems required; experience with PerformYard highly desired. The Perks We offer competitive pay and a comprehensive benefits package designed to support your health, flexibility, and long-term success. Benefits include generous paid time off, medical, dental and vision coverage, flexible spending accounts, a health reimbursement account, and a 401(k) plan with company match. You’ll also work alongside collaborative, driven teammates in a dynamic and growing professional services environment. HSO is an Equal Opportunity Employer.

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US New York

ERP & CRM (e.g. D365 F&O, D365CE)

Lead D365 F&O Finance Consultant

As a D365 F&O Lead Functional Consultant, you can expect to…  Lead functional workstreams within Microsoft Dynamics 365 Finance & Operations implementations, with accountability for delivery outcomes, solution quality, and alignment to overall project objectives, owning defined solution areas while aligning to broader architectural direction Drive Business Process Analysis efforts for your domain, facilitating workshops, guiding discussions, and translating outcomes into structured functional designs Shape Fit/Gap decisions by evaluating business requirements against system capabilities, recommending solution approaches, and progressing decisions in the absence of complete information while identifying where architectural guidance is required Own and drive functional design decisions within your workstream, ensuring solutions are scalable, consistent, and aligned with overall project standards and long-term system behavior, ensuring solutions are scalable, consistent, and aligned with overall project standards and long-term system behavior Configure and oversee configuration across Finance modules (e.g., General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash & Bank), ensuring accuracy and alignment to business requirements Translate complex business processes into clear functional designs and configuration strategies that can be executed by delivery teams Coordinate across workstreams to manage dependencies, ensuring functional decisions align with integrations, data flows, and downstream system impacts Drive alignment within and across workstreams by identifying dependencies and escalating broader design conflicts, helping HSO maintain consistency in end-to-end solution behavior Contribute to broader solution design discussions by providing functional input on process transformation, data structures, and system behavior Identify and proactively manage risks related to functional design, data integrity, and process alignment within your domain Guide testing strategy for your workstream, ensuring validation aligns with business requirements and supports end-to-end solution integrity Support data migration activities by ensuring functional accuracy in mapping, transformation logic, validation, and reconciliation Lead client-facing discussions within your domain, providing clear recommendations, guiding stakeholders toward decisions, and navigating complex conversations with confidence Review and provide guidance on deliverables produced by junior consultants, reinforcing quality, consistency, and alignment to standards while leveraging team members effectively Support estimation and solutioning for defined workstreams, aligning scope, complexity, and delivery approach Progressively take on broader solution ownership, expanding beyond initial workstream responsibilities while increasing independence in functional design decisions You’re great at…  Taking ownership of functional solution areas and driving them forward with increasing independence Operating effectively in complex, fast-paced consulting environments, balancing hands-on delivery with lead expectations while maintaining momentum despite ambiguity Connecting business processes to system capabilities and understanding how decisions impact upstream and downstream solution components Facilitating structured discussions that move stakeholders from requirements to decisions, even in ambiguous or evolving environments Balancing speed and quality by making thoughtful progress while maintaining alignment to standards and long-term solution integrity Navigating ambiguity by forming recommendations, validating assumptions, and knowing when to escalate broader design considerations Managing dependencies across workstreams and ensuring your area integrates cleanly into the broader solution Communicating effectively across business and technical audiences, translating complexity into clear, actionable direction Identifying risks early and addressing them before they impact delivery timelines or solution quality Supporting and mentoring junior team members by delegating effectively, providing guidance, and improving overall team output Operating with accountability and ownership, ensuring commitments are met and outcomes are delivered even within broader project constraints Strengthening consistency through structured documentation, attention to detail, and repeatable approaches Understanding how functional decisions contribute to overall solution success and client business outcomes Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have…  Bachelor’s degree in Accounting, Finance, Supply Chain, Information Systems, or a related field 5+ years of hands-on delivery experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) in complex implementation environments Deep functional experience across Finance modules such as General Ledger, Accounts Payable, Accounts Receivable, Cash & Bank Management, Fixed Assets, and Financial Reporting Ownership of functional workstreams or defined solution areas within D365 F&O implementations, with accountability for delivery outcomes Strong understanding of core financial business processes, including record-to-report, procure-to-pay, and order-to-cash Demonstrated ability to facilitate workshops, gather requirements, and translate business needs into structured functional designs Exposure to Fit/Gap analysis, configuration strategy, testing, and data migration across multiple phases of the project lifecycle Comfort operating within Microsoft partner or consulting delivery models, including structured methodologies and cross-functional team collaboration Confidence engaging in client-facing environments, contributing to solution discussions and guiding stakeholders toward decisions Working knowledge of the broader Microsoft ecosystem, including Power Platform, integrations, and Azure-based services Strong analytical, communication, and problem-solving capabilities, with the ability to manage multiple priorities in fast-paced environments Consistent ownership of work and follow-through on commitments within defined areas of responsibility Microsoft Dynamics 365 Finance certifications preferred Functional experience with the PMA (Project Management & Accounting) module preferred, but not required Willingness to travel as needed to support client engagements The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Microsoft D365 F&O Finance Functional Solution Architect

As a D365 F&O Functional Solution Architect you can expect to… Serve as the lead Functional Solution Architect (Sr. FSA) on complex, enterprise-scale D365 F&O implementations, owning overall functional architecture across multiple modules and workstreams Act as a trusted advisor to client executives, translating business strategy into scalable, compliant, and future-ready D365 F&O solutions Own and validate end-to-end functional solution design, ensuring alignment across finance, operations, integrations, data, security, and reporting Lead and contribute to enterprise-level project estimation, including scope definition, delivery approach, resourcing strategy, risk identification, and commercial assumptions Perform the Solution Advisory / Lead Architect role during the analysis and envisioning phases of D365 F&O programs Direct and oversee Business Process Analysis (BPA), Solution Blueprint creation, and Fit/Gap analysis, ensuring recommendations align to industry best practices and Microsoft standards Serve as the functional design authority throughout design, build, test, and deployment phases, guiding teams through complex decision-making and trade-offs Establish and govern testing strategy and issue resolution processes, particularly across functional architecture, integrations, and cross-module dependencies Review, validate, and formally sign off on functional specifications, test scripts, data migration strategies, and deployment plans Ensure training and knowledge transfer strategies are comprehensive and position clients for long-term success, adoption, and self-sufficiency Act as the senior escalation point for functional and solution-related issues during and after go-live, including hypercare and stabilization Contribute to the evolution of HSO’s implementation methodology, standards, and accelerators as business paradigms and Microsoft capabilities evolve Share best practices, lessons learned, and architectural guidance across projects and delivery teams Mentor and guide FSAs, Senior Consultants, and Functional Consultants, raising overall delivery quality and consistency Travel as client and business needs dictate (typically up to ~30%) You’re great at… Mentoring junior technical resources both on-shore and off-shore Articulating architectural options, trade-offs, and risks between different solution approaches Providing senior leadership presence in consulting engagements and client relationships Influencing without authority and driving alignment across large, matrixed organizations Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Solving complex business and technical problems with pragmatic, scalable solutions Coaching, mentoring, and developing junior architects and consultants Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s Degree in Accounting, Business Administration, Information Systems, or related field; CPA strongly preferred 8+ years of combined experience delivering Microsoft D365 F&O / AX solutions, including architecting complex, enterprise-wide systems Proven experience leading multi-phase, multi-country, enterprise-scale implementations Deep experience across assessment, analysis, business case development, solution envisioning, planning, deployment, and benefits realization Demonstrated ability to deliver measurable business value at the executive level A strong track record of serving as the trusted voice at the decision-making table Deep understanding of business operations, financial processes, and industry drivers, preferably within Financial Services, Public Sector, Media, or Life Sciences Working knowledge of relevant ISV solutions, integrations, and ecosystem tools Ability to move fluidly between executive-level architectural discussions and hands-on delivery leadership when required Microsoft D365 F&O Financials certifications Familiarity and/or experience with D365 F&O Workflow Flexibility to travel as client and business needs require The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Microsoft D365 F&O Lead SCM Consultant

As a D365 Lead Supply Chain Consultant you can expect to... Provide business and application consultancy to our clients  Leads discussions with the client and project teams during the Project Design meetings  Implement and configure supply chain modules of D365 F&O Carry out prototyping plans, procedure documentation and communicate with project team  Define D365 F&O functional requirement and design documents that developers can use for enhancements  Perform advanced configuration and customization of the Dynamics 365 solution  Manages the testing and QA phases of a project for HSO; Test enhancements for end-user acceptance and accuracy   Organizes the communication between the test teams and technical/functional resources for resolution  Use provided methodologies to deliver successful projects  Identify opportunities to improve the use of the solution  Train power users and end users on efficient use of the solution, share ‘tips and tricks’  Travel to client-site when necessary Sound interesting? If so, you’ll have…  Bachelor’s Degree in Supply Chain, Logistics, Engineering, or related required  4+ years experience as a D365 F&O Supply Chain Consultant  Experience participating in all stages of multiple D365 F&O implementation projects   Successfully implemented the following modules: Products and Inventory, Procure to pay, Order to cash, Warehouse management, Transportation management, Master planning, Demand and Supply Forecasting, Intercompany Trade, Enterprise Asset Management  Expertise in writing functional specification, gap document and training materials  Ability to organize and managed the resources during the Testing phase  Ability to triage and fix bugs/issues and utilize MS provided technical resources  D365 F&O Supply Chain certifications highly desired Flexibility to travel as the needs of clients and our business dictate  You’re great at…  Developing strong functional, analytical, presentation, documentation, training and interpersonal skills  Building relationships with clients and partners  Prioritizing tasks and communicating commitments  Working in a highly collaborative team environment   Solving complex problems with creative solutions  Learning new concepts quickly and thoroughly  Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.

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I love the great collaboration we have here at HSO, and everyone’s helpfulness. The flat hierarchies and the resulting short decision-making paths are also very nice.

Heike Raubenheimer Project Manager

What tips for success would you give candidates applying to HSO?

You‘ve already taken the first step by visiting our website and getting to know a little bit about HSO. I can only recommend that you apply. Be open, be authentic, be curious—and it‘ll all work out!

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Working across teams

Basically, I’m on two different teams. On the one hand, HSO has an organizational team that all project managers are part of. When it comes to the projects we work on, we have a different team, an interdisciplinary one. As a project manager, I‘m responsible for a project team of consultants, developers, and lead architects.

why work at hso?

Varied technical expertise gained

Related job opportunities

Director of Learning & Development

Lead D365 F&O Finance Consultant

Microsoft D365 F&O Finance Functional Solution Architect

Microsoft D365 F&O Lead SCM Consultant

What tips for success would you give candidates applying to HSO?

Working across teams

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