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HSO Academy: “We hire for attitude, we train for skills” 

"Not your diploma, but your drive. Not your experience, but your curiosity." That seems unthinkable – but not at HSO. "With the right basic attitude, anyone can get started here," says Henk-Jan Brommer, manager of HSO Academy. It sounds ambitious, but practice shows that it works. 

HSO Academy is the corporate university of HSO. Since 2014, people have been prepared here for work as consultants – with a combination of technical training, practical knowledge, and skills. Experienced employees also follow in-depth modules, leadership programs, and soft skills training through HSO Academy. HSO Academy now trains not only HSO employees but also customers – so that they are better prepared for their IT projects and make more efficient use of the HSO solutions that HSO has implemented.  

Joining without prior knowledge?

Fresh out of school, from another industry, or just with a lot of motivation. The journey of new consultants begins in the same place – the Masterclass – an intensive five-week program full of theory, practice, soft skills, and energy. "In five weeks, we turn starters into consultants," says Henk-Jan Brommer. "And it works. More than 500 colleagues have started at HSO this way."

HSO Academy does not look at resumes alone, but mainly at motivation and eagerness to learn. "Even without experience or technical knowledge, you can join," says Henk-Jan. The approach is clear: we hire for attitude, we train for skills. This also makes HSO attractive to career changers and people with an unusual background. "As long as you bring the right basic attitude, we will find a place that fits."

Learning never stops

After onboarding, it really begins. HSO Academy is there for anyone who wants to grow – substantively, professionally, or personally. "We also support people who have been with us for years," says Henk-Jan. "The more senior you become, the more responsibilities change. We also train for that." 

An important principle is horizontal mobility. "If you say: I am ready for something else within HSO, we wholeheartedly support that," says Henk-Jan. "We have all rooms in the house: ERP, CRM, Azure, Modern Workplace, integration, app development, data & AI, OutSystems. If you want to look at another room, there is certainly room for that." 

In addition, there is a wide range of soft skills training. Henk-Jan mentions a few: "We train people in interpersonal skills. About assertiveness, change management, conflict management. We have a wide range of leadership and management training. We have soft skills such as problem-solving ability, risk and root cause analysis, personal leadership, personal presentation."

In other words, as he puts it: "Continuous learning, continuous development – we really try to shape that here. Not as a slogan, but as a way of working; 'Never stop learning,' Henk-Jan summarizes. "We really make that concrete here." 

Trainers from practice

All training is given by consultants who are active in projects themselves. That is deliberately arranged. "They are people with a lot of practical experience and project experience," he explains. "And they enjoy giving training. They bring that experience directly into the classroom." That does not mean that everyone just becomes a trainer. HSO Academy also invests in the didactic side.  
 
"We have a whole train-the-trainer program," says Henk-Jan. "And all the training we give is evaluated with the participants. Based on that, we also improve our training and the guidance of trainers." He sums it up with a wink: "All Academy trainers are consultants, but not all HSO consultants are Academy trainers."

Training customers

At HSO Academy, they now look beyond their own organization. Customers also make grateful use of the expertise. "We now also train people at our customers," says Henk-Jan. "The gap between the experience of our people and that of the customer is sometimes quite large. By making the knowledge level more equal, we get closer to each other." 

Henk-Jan continues: "We have been involved in these kinds of projects for years. But for many customers, it is the first time. It helps if you train them in advance on what is involved in an implementation. This creates the feeling that we are really doing it together." 

Sharing knowledge as a culture

At HSO, knowledge does not stop at the project or the team. Sharing is embedded in the way of working – and the Academy helps with that. Through knowledge sessions, pizza evenings, and international meet-ups, knowledge is actively shared across teams and countries. "We act as a broker of knowledge," says Henk-Jan. "What is learned locally, we spread to the rest of the organization." 

This is relevant for everyone – from starter to senior, from the Netherlands to the US. Developments in technology, best practices, new tools, or insights: they are shared through the Academy. "We try to reinvent the wheel as little as possible," explains Henk-Jan. "If it works somewhere, we make sure others benefit from it." 

And it does not stay internal. HSO has several Microsoft MVPs and Fast Track Recognized Solution Architects – colleagues who are internationally recognized for their expertise and their contribution to the community. "They are people who are not only strong in content but also actively spread knowledge – inside and outside HSO. Continuous learning, continuous development – we really try to shape that here." 

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ERP & CRM (e.g. D365 F&O, D365CE)

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ERP & CRM (e.g. D365 F&O, D365CE)

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Cloud & Infrastructure

Azure Cloud Architect

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Sales & Business Development

Senior Account Manager

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Sales & Business Development

Account Manager

  Own a portfolio of existing clients to drive renewals and organic expansion within a defined solution set, ensuring strong customer health and predictable revenue retention.  Develop and manage all phases of the existing client lifecycle, including renewal execution, forecasting, risk identification, and close planning.  Identify and drive organic upsell opportunities within current solutions (users, modules, and service extensions).  Maintain accurate and up-to-date account plans, including key stakeholders, solution footprint, and expansion pipeline.  Partner with Delivery and Pre-Sales teams to ensure strong customer adoption, satisfaction, and long-term value realization.  Proactively surface risks related to renewals, delivery, or customer satisfaction and drive resolution across internal teams.  Maintain disciplined pipeline management and forecast accuracy within CRM systems.  Contribute to predictable revenue retention through strong execution and proactive account management.  You’re great at… Managing a high-volume portfolio of small to mid-tier accounts with strong attention to detail.  Executing structured sales plays with discipline and consistency.  Building and maintaining strong client relationships focused on retention and incremental growth.  Identifying expansion opportunities within existing accounts and converting them into revenue.  Collaborating cross-functionally to ensure customer health.  Maintaining accurate forecasting, pipeline hygiene, and account documentation.  Proactively identifying risks and driving resolution.  Operating effectively within established processes and frameworks.  Staying updated on the latest trends, advancements, and competitive landscape within both the Microsoft ecosystem and industry   Sound interesting? If so, you’ll have…  2+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services Experience managing renewals and expansion opportunities within existing clients.  Experience managing pipeline, forecasting, and CRM accuracy.  Excellent communication, negotiation, and interpersonal skills Direct experience, with the ability to understand and articulate clients' unique business challenges and propose relevant solutions Detail-oriented with strong organizational and time-management skills Ability to thrive in a dynamic and entrepreneurial environment and to work with a team The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page!   HSO is an Equal Opportunity Employer.

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Marketing & Communications

Campaign Marketing Manager

As a Campaign Marketing Manager you can expect to…   Support the execution of integrated marketing campaigns across webinars, in-person events, and digital programs for HSO’s Professional Services industries Work closely with the Director of Marketing to bring campaign plans to life by supporting execution, content development, and coordination across channels, ensuring every program is executed at a high standard and contributes to pipeline Work in a hands-on role and organized, creative, and comfortable managing multiple moving pieces Own end-to-end execution of select digital events, including setup, coordination, promotion, and follow-up  Manage timelines, dependencies, and deliverables with a high level of accuracy and accountability Coordinate across internal stakeholders (BDMs, Sales, SMEs), external vendors, and freelancers  Execute campaign components including emails, landing pages, paid support, and nurture flows Support in-person events including logistics, outreach, and post-event follow-up Write and build high-performing email campaigns, nurture sequences, and LinkedIn content  Support development of blogs, landing pages, demo videos, case studies, and other campaign assets  Translate SME input into clear, compelling presentation decks and campaign assets Support video content creation (editing or coordinating production) for campaigns and follow-up Track campaign performance (registrations, attendance, engagement, pipeline contribution)  Continuously optimize email performance (subject lines, messaging, cadence, A/B testing) Proactively identify and resolve issues related to email deliverability, list health, and campaign setup Build and QA campaigns in CRM/marketing automation tools  Work closely with cross-functional teams to support segmentation, campaign execution, and performance tracking     Sound interesting? If so, you’ll have…    Associate's degree in Marketing, Business Administration, or related field   5-7 years of experience in B2B marketing, campaign execution, or demand generation  Exceptionally detail-oriented  Proven ability to manage multiple campaigns and deadlines without dropping the ball Strong writing skills across email, social, and basic long-form content  Creativity and ability to think outside the box Hands-on experience building and optimizing email campaigns (including deliverability fundamentals) Experience with CRM and marketing automation tools (Dynamics 365 CE/CRM preferred but not required)  Strong collaborator who can take direction and execute independently Experience marketing to or within the professional services industry and/or with another Microsoft Partner is a plus   You’re great at…   Multitasking, being flexible & paying close attention to detail    Working in a highly collaborative team environment    Holding yourself accountable for delivering the highest quality work   Learning new concepts quickly and thoroughly   Having an AI-forward mindset — you actively use AI tools today to improve your work Physical Requirements:  This is a sedentary position that primarily involves sitting/standing. You can expect to:  Remain in a stationary position, often standing or sitting for prolonged periods  Work on a computer and look at a computer screen for prolonged periods  Move about to accomplish tasks or moving from one worksite to another  Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing  Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.)  Assess the accuracy, neatness and thoroughness of the work assigned  Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above  The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer. 

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Microsoft D365 F&O Functional Solution Architect - Managed Services

As a D365 Functional Solution Architect you will... Act as Functional Solution Architect (FSA) on small projects that arise through the natural course of Managed Services activities, which may include Perform the Solution Advisory/Solution Architect role in the analysis phase of a D365 Projects Conduct Business Process Analysis (BPA) workshops and perform Fit/Gap analysis Accurately estimate project initiatives along with appropriate resources and skillsets required Act as solution advisor to the project during design/development, testing and deployment phases Ensure processes are in place for testing and issues resolution, specifically around the functional architecture and integration points of the implementation Finalize and sign-off on functional specifications, unit and system test scripts, and deployment plans Ensure training will cover all relevant topics allowing client successful use and maintenance of the application Act as escalation point for all support issues during and after a project’ Act as Functional Solution Architect across Finance, Project Management & Accounting (PMA), and Project Operations scenarios within Managed Services and small enhancement projects. Act as a senior resource/advisor to other Managed Services Leads and Consultants Support project‑centric clients with operational, financial, and delivery‑focused workflows enabled through D365 PMA and Project Operations modules. Adhere to and improve Managed Services methodology as the business paradigm changes; Share best practices with team You’re great at… Designing project‑centric ERP architectures spanning Finance, PMA, and Project Operations modules. Translating project delivery requirements into scalable PMA/PO configurations that align with financial reporting and operational controls. Proactively identifying risks related to project budgets, timelines, or cost breakdown structures and advising mitigation strategies. Articulating architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms Providing leadership and effectiveness in consulting and client management Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Mentoring and guiding junior consultants on best practices/approaches Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company Requirements… 5+ years hands-on experience with D365 PMA and/or Project Operations deployments Project experience includes assessment and analysis, designing business case development, envisioning, planning, deployment, benefits analysis, etc. Strong understanding of Project Operations concepts: project stages, WBS, estimates, resource assignments, expense integrations, proforma invoicing, and revenue recognition models. Experience architecting workflows involving project budgeting, cost controls, utilization planning, and operational reporting. Ability to advise clients on best practices for project governance, operational readiness, and financial alignment within D365. Proven record of delivering information-systems-business value to clients Ability to be the trusted voice at the decision-making table Deep working knowledge of ISV solutions Ability to move between high-level architectural review/design and the "roll up the sleeves" level of performing all phases of an application delivery project Flexibility to travel as the needs of clients and our business dictate The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.

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US Remote

Sales & Business Development

Microsoft D365 Sales Executive, Professional Services

 As a Microsoft D365 Professional Services Sales Executive you can expect to…  Position HSO in prospecting, qualifying, consultative selling and closing new business Possess a deep understanding of Microsoft technologies, especially those relevant to the Professional Services sector Develop and manage all phases of the sales cycle including prospecting, qualifying, consultative selling and closing new business Lead introductory meetings with prospects with a consultative sales approach to solve Professional Services client problems and position the value of HSO Develop strategic accounts and execute sales strategies with defined sales plays Utilize a consultative sales approach to solve client problems and position the value of HSO Work proactively and independently as a hunter, developing relationships, driving new business by demonstrating how HSO will meet our clients' business needs Collaborate with delivery and pre-sales teams to ensure proposed solutions align with Professional Services client requirements Working with Marketing and Business Development personnel to help develop lead generation campaigns along with target marketing to specific verticals Utilize your previous Microsoft experience to respond to RFPs and close business You’re great at… Develop and execute measurable sales activities focusing on Microsoft-centric solutions and services Collaborate with the sales team, management, and technical experts to identify target markets Build and maintain strong relationships with existing and prospective Professional Services clients to understand their business challenges, goals, and objectives, and align HSO offerings to meet their needs Identify new business opportunities and proactively generate leads through networking, industry events, referrals, and digital marketing initiatives Develop and nurture a robust pipeline of prospects to achieve and exceed sales targets Leverage your sales knowledge and existing Microsoft ecosystem network to position HSO solutions effectively Manage the end-to-end sales process, including lead qualification, solution scoping, negotiation, and contract close Stay updated on the latest trends, advancements, and competitive landscape as it pertains to Professional Services within the Microsoft ecosystem Sound interesting? If so, you’ll have…  Degree in Business, Computer Science, Finance or a related discipline or equivalent education 4+ years of experience in selling Microsoft Business Applications and/or Cloud or related services Prior consulting, business analyst, implementation, or product support experience required, specifically relating to Microsoft Business Solutions Prior sales experience selling Enterprise Solutions, preferably Microsoft Strong and established Professional Services client base within the space Proven ability to navigate difficult conversations and drive effective solutions to business problems with knowledge of pricing tactics and strategies Proven experience in closing business for business applications/technology sales as an Account Executive or Sales Representative in the Professional Services sector Ability to thrive in a dynamic and entrepreneurial environment and to work with a team Ability to travel 30% or more The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page!   HSO is an Equal Opportunity Employer.

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NL Amsterdam

Human Resources & Talent

HSO International - HR Business Partner

Role Title: HR Business Partner  Location: Netherlands   Visa: No visa, must hold the right to work in the Netherlands  Languages: Fluent in Dutch and English   Work type: Hybrid, office presence required (80%)   Job Types: Full-time, Permanent  Schedule: Monday to Friday 9:00 am – 5:00 pm CET  About HSO International   Founded in the Netherlands in 1989, the HSO Group has grown into one of the world’s leading Microsoft partners. With 2,500+ employees in Europe, Asia, and North America, we support local and international businesses in retail, wholesale, industry, and technical services, so that they can use digital technology to make a difference. HSO International is a part of the HSO Group, focused on global rollouts of Microsoft business applications.    Working as part of the HSO International HR team means that daily you will be dealing with International HR related issues. You will be part of a small, experienced team that will support you and help you grow your knowledge and experience across all matters in relation to international HR and recruitment.   THE ROLE  - HR Business Partner Job Description  As an HR Business Partner at HSO International, you act as a strategic advisor to management within your Service Line. You understand better than anyone that having the right people in the right roles and operating at their best is key to success. In close collaboration with managers and HR colleagues, you focus on developing, engaging and growing talent in line with our culture and future ambitions. In doing so, you play a crucial role in driving the growth and success of our organization.   HSO is an international and leading Microsoft partner, recognized as Microsoft Partner of the Year last year. Your contribution will help us maintain this position and support our continued growth.  Job function   Main duties will include but not be limited to:  Act as a trusted advisor to managers on people management, performance, absenteeism and organizational development, from strategic guidance to hands-on support;  Manage the full employee lifecycle, including onboarding, talent development, performance reviews, career discussions and offboarding;  Translate strategic HR themes (such as engagement, retention and leadership development) into practical and impactful initiatives;  Identify trends within your business unit, use HR data to support your recommendations, and proactively drive improvements;  Collaborate closely with HR, Recruitment, Learning & Development and Employer Branding to deliver a strong and consistent employee experience;  Provide proactive advice on organizational development, labour law, and HR trends within the tech industry, aligned with HSO’s growth strategy.  Support our ongoing innovation on HR policies and processes.   Experience and Skills    Essential:  3–5 years of experience in a similar HR Business Partner role, with a strong ability to advise at both tactical and operational levels;  Experience in a commercial, knowledge-driven environment, preferably in IT, consultancy or professional services;  A completed Bachelor’s or Master's degree in HRM, Business Administration, Organizational Psychology, or a related field, with a strong affinity for IT and technological developments;  Proven track record in coaching managers and supporting organizational change;  Solid knowledge of Dutch labour law and experience with HR analytics are a strong advantage;  Entrepreneurial, creative, and able to bring innovative ideas to further develop the HR function within HSO;  Based in The Netherlands and fluent in both Dutch and English.  Right to work in The Netherlands   What do we offer?  A competitive salary and an annual bonus based on company performance;  25 vacation days, with the option to purchase up to 10 additional days;  Hybrid working, combining office location (Amsterdam) with working from home;  Regular team events, social gatherings and sports activities.           

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MK Skopje

Consulting & Advisory

Power Platform Developer (Contractor)

Description At HSO, we’re looking for an experienced Power Platform Developer (Contractor) to design, build, and deliver enterprise-grade solutions using Microsoft Power Platform and Dynamics 365 technologies. Working closely with Solution Architects and clients, you'll develop Model-Driven Apps, Dataverse solutions, integrations, and automations that solve complex business challenges. This role is ideal for a hands-on developer who enjoys building scalable applications, working with modern AI-augmented development tools, and delivering high-quality solutions in a collaborative project environment. About HSO   At HSO, we’re more than a global IT consultancy, we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies.  As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions.   Key Responsibilities: Build and enhance enterprise-scale Power Platform solutions based on agreed designs and user stories. Develop Model-Driven App functionality, workflows, integrations, and custom business logic. Design and implement Dataverse data models, including tables, relationships, business rules, and security structures. Develop integrations with external systems, APIs, and Microsoft technologies. Collaborate closely with Solution Architects to refine technical requirements and implement solution designs. Contribute to defining data architecture and integration approaches. Participate in workshops and discussions with client stakeholders, providing technical expertise and guidance. Follow established development standards, source control practices, ALM processes, and release procedures. Contribute to testing, documentation, and continuous improvement initiatives. Leverage AI-augmented development practices and tooling to improve delivery efficiency while maintaining high engineering standards.   Requirements: Strong Power Platform development experience (Model-Driven Apps, Dataverse, Power Automate). Experience designing and implementing Dataverse tables, relationships, business rules and security models.  Ability to build integrations with external systems and APIs. Experience with Dynamics 365 Customer Engagement solutions and Dataverse-based applications. Good understanding of solution management, deployment pipelines and ALM. C# plugin development and custom API experience desirable.  PCF experience desirable. #LI-MH1  

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GB Remote

Customer Success / Support

Managed Services - First Line Support Team Lead

Managed Service First Line Support Team Leader  About HSO:  HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security.  For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions.  At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders.  HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and well-being. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best.  About Managed Services:  HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms.   Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive.   At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business.    Purpose of the Role:  The 1st Line Support Team Lead is a key role within the HSO Managed Services First Line team, responsible for the day-to-day management of the 1st line support function which is dedicated to a single customer. This role combines frontline team leadership with direct customer accountability, ensuring that the customer’s retail store environments receive a high-quality, consistent, and responsive support service.  As Team Lead, you will own the performance, welfare, and development of the first line support team, manage operational processes including rotas, escalations, and service reporting, and act as the primary point of contact between the customer and the HSO support team. You will drive a culture of continuous improvement, ensuring SLAs are met, service reviews are delivered, and both customer satisfaction and team wellbeing and performance remain at the forefront of everything you do.  The Team Lead holds direct responsibility for the performance, motivation, and engagement of each member of the team, ensuring fair management, regular appraisals, and genuine career development opportunities. You will publicly support the strategic direction of HSO, uphold the values of the business, and place our customers at the heart of everything you do  This role is a Fixed term contract up to 12 months total, depending on start date. Details of this will be shared with you during your initial interview. Key Responsibilities:  Reviewing each team member’s progression on an individual basis  Manage team leave and absence requests, ensuring rota coverage is maintained at all times  Authorise team timesheets in line with HSO processes  Lead the daily team catchup meeting, presenting updates and managing the associated calendar invites  Act as the first point of support for team members requiring guidance, whether work-related or personal  Be alert to individual performance and address any anomalies or under-achievement promptly and fairly  Mentor, coach, and lead by example — managing with confidence, compassion, and consistency  Be prepared to make difficult management decisions when required, anticipating challenges and proactively seeking resolution  Operations & Rota Management  Working Hours are Full time 40 Hours per week on a rota basis between the windows of Monday-Friday 8am – 6pm and some weekend rotation Saturday 8am – 6pm and Sunday 10am-4pm.  Bank Holidays 10am–4pm (excluding Christmas Day, Boxing Day and New Years Day).  Manage the 1st line support rota, ensuring all weekday, weekend, and bank holiday shifts are covered  Process team holiday requests and update the rota accordingly  Ensure all team members rostered for each day are present and available on the call handling platform  Ensure shift and lunch cover is maintained throughout the day, keeping a minimum of two people covering the phones at all times    Customer Relationship Management  Act as the primary escalation point, responding promptly and professionally to all queries, questions, and escalations  Attend customer daily and/or weekly meetings during projects and periods of issue, feeding relevant updates back to the team  Maintain a proactive and professional relationship with the customer stakeholders, ensuring they are kept fully informed of progress on all open and aged cases  Provide structured, value-led communication to the customer rather than purely reactive responses  Act as a key escalation point for major incidents, ensuring timely and clear updates are provided to the customer    Case & 3rd Party Management  Oversee team case management, ensuring all tickets are appropriately logged, updated, and progressed within SLA  Ensure all tickets contain the relevant 3rd party references and have been logged with the appropriate 3rd party  Chase 3rd parties on aged or stalled cases and provide updates to both the team and the customer  Update the customer on any cases that are not progressing or have been open for an extended period  Close resolved cases promptly and accurately within the ITSM system    Reporting & Service Reviews  Create and generate reports within ManageEngine, the customer’s ticketing system  Extract the BT open case report twice weekly, chase BT on outstanding items, and provide the team with updates  Create ad hoc reports as required by the customer or management  Manage the KPI report: extract data from ManageEngine, populate the KPI spreadsheet, and distribute to the team for completion  Build and deliver Service Reviews, extracting all required reports and data from ManageEngine and the Call Handling platform    Support Delivery  Provide prompt and professional 1st line support to the customer in accordance with agreed SLAs and support contracts  Ensure all support calls are effectively managed with minimum disruption to the customer’s retail store operations  Ensure support issues are responded to and resolved within agreed timescales  Monitor progress of allocated team cases and act as a key escalation point for managing major incidents  Facilitate regular feedback to the customer regarding the progress of support call status, in line with agreed scope  Spend dedicated time working directly on the phones alongside the team, providing hands-on 1st line retail and POS support to the customer’s retail stores and maintaining a working understanding of day-to-day team workload and customer needs    Compliance & Internal Governance  Ensure timely completion of internal processes in accordance with the Company Handbook  Work in alignment with HSO’s Quality System, ISO 27001 and GDPR policies  Ensure support tickets and customer interactions comply with HSO standards and governance  Carry out reasonable additional duties as required and agreed with the Head of MS Service    Essential Skills  Experience managing or leading 1st line support teams  Proven experience supporting retail IT environments, including EPOS/POS systems and retail store infrastructure  Experience in supporting Retail IT/POS solutions in a 1st line capacity, with the ability to work directly on the phones alongside the team when required  Excellent troubleshooting and problem-solving skills  Experience supporting customers over the phone in a service desk environment  Proficiency in ticket management and ITSM tooling  Experience producing operational reports and service review documentation  Experience managing rotas, scheduling, and shift coordination  A genuine passion for customer service and service excellence  Strong written communication skills for ITSM updates, customer emails, and escalation correspondence    Desirable Skills  ITIL Foundation or equivalent service management qualification  Experience using ManageEngine or similar ITSM platforms  Familiarity with call handling platforms and their reporting capabilities  Experience creating and managing KPI reports and service review packs  Understanding of SLA management and service review frameworks  Experience working for a Microsoft Partner or Systems Integrator    Personal Qualities:  Excellent communication and customer interaction skills  Ability to work under pressure and consistently meet time commitments  Self-motivated with a proactive and solutions-focused approach  Strong organisational skills with the ability to manage multiple priorities simultaneously  A natural leader who motivates, supports, and develops their team  Confident in holding difficult conversations with compassion and consistency  A team player who promotes a positive, inclusive, and collaborative team culture  Comfortable representing HSO professionally in customer-facing meetings and communications     

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NZ Hamilton

Human Resources & Talent

People and Culture Coordinator

Kick-start your HR career with a global tech leader Are you an organised, people-focused early-career HR professional looking for a role where you can genuinely make an impact? This is your opportunity to build a strong foundation for a long-term career in Human Resources — while working alongside a supportive People and Culture team at a leading global technology company. About HSO HSO is a leading global Microsoft partner, specialising in innovative solutions and services built on Microsoft Dynamics 365. We help ambitious organisations get more from their business technology — and we're just as invested in our people as we are in our clients. The opportunity As our People and Culture Coordinator, based in Hamilton, you'll be at the heart of the employee experience — coordinating the people processes that help our team thrive across our regional offices in New Zealand and Australia. From welcoming new hires to championing health and safety and bringing our culture to life, no two days will look the same. You'll partner closely with our People and Culture Manager and hiring managers, gaining broad, hands-on exposure across the full employee lifecycle. It's the perfect springboard for someone who wants to grow a generalist HR career. What you'll be doing Recruitment & talent — Coordinate job adverts, campaigns and candidate testing; help source and shortlist candidates; schedule interviews; and support employment agreements and pre-employment documentation. Onboarding — Build onboarding plans with hiring managers, arrange equipment and travel for remote starters, and make sure every new hire's first days feel seamless and welcoming. Health & safety — Act as a Health and Safety Representative (HSR), supporting inductions, inspections, incident reporting and wellbeing initiatives, and helping foster a positive, safe workplace culture across ANZ. Systems & administration — Keep our people systems (HRIS, applicant tracking, and more) running smoothly, and maintain accurate, confidential employee records. Engagement & events — Help coordinate engagement surveys, staff benefits, social activities like Friday Fun-times, and events that keep our people connected across both countries. What you'll bring A degree or post graduate diploma in Human Resources. Some experience in recruitment, HR administration, talent acquisition or a generalist HR support role (health, safety or wellbeing experience is a bonus). Excellent written and verbal communication, with the confidence to engage professionally at all levels. Exceptional attention to detail and standout organisational skills. A proactive, solutions-focused mindset and a genuine passion for people, wellbeing and workplace safety. Strong relationship-building skills across multiple sites — and a positive, engaging attitude that reflects our values. Knowledge of the IT industry is a nice-to-have, but definitely not essential. Why you'll love working here Flexible, hybrid working built around your life Employee Assistance Programme for you and your whānau Reward & recognition and employee referral programmes Health insurance  A genuinely supportive, values-driven team and real opportunities to grow your HR career The chance to be part of a global business with a close-knit ANZ community Ready to apply? If you're excited to grow your career in People and Culture, we'd love to hear from you. Apply now with your CV and a short cover letter telling us why this role is the one for you.  

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NL Amsterdam

Marketing & Communications

HSO International - Marketing Operations Orchestrator (Entry-Level)

  Position: Marketing Operations Orchestrator Department: Marketing  Location: Amsterdam, Hybrid Visa: Visa sponsorship not offered. Candidates applying for this role must have full working rights in the Netherlands.  What is your goal? HSO International is looking for a Marketing Operations Orchestrator to take ownership of our marketing systems, tools, and operational execution. This entry-level role is well suited to a recent graduate or early-career professional with a strong interest in digital platforms, data, and how systems connect. It sits at the intersection of marketing, data, and technology, ensuring that campaigns, platforms, and processes run smoothly and efficiently while supporting a small team of experienced B2B marketers focused on pipeline growth, lead flow, and campaign execution. The role is primarily execution and orchestration-focused today, serving as an operational backbone for digital marketing delivery, with strong potential to evolve into a more tactical and strategic position as automation capabilities mature. Leading Microsoft Partner  HSO has belonged to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,500 professionals and a worldwide presence, we deliver successful implementations across industries globally.  HSO International  At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.  Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/   Key Responsibility Marketing System Ownership Own and manage core marketing systems, including CRM (Dynamics 365) and related tools Maintain data quality, troubleshoot issues, and optimize workflows across the marketing technology environment Act as the go-to person for system-related questions, issues, and improvements Ensure consistency, structure, governance, and appropriate user access across tools and workflows Provide tool training and support to members of the marketing and business development teams Digital Marketing Operations & Orchestration Work closely with campaign managers to support digital campaign execution across channels, configure systems, and bring final assets into publication Build and send marketing emails and newsletters (with provided content), including formatting content into approved templates and systems Oversee lead and buying intent processes including lead scoring, account scoring, segmentation. Support collaboration with sales and business development. Support scheduling and governance of organic social activity through approved tools and employee advocacy workflows Data, Reporting & Tool Integration Manage data flows, imports, exports, and integrations between systems such as CRM, marketing tools, and reporting platforms Support reporting and dashboards (e.g., Power BI, campaign performance reporting) to deliver insights that improve campaign effectiveness and support pipeline growth Ensure data quality and consistency across platforms, including enrichment, automation, and reporting setups Support the administration and connectivity of tools such as Sprout Social, LinkedIn Campaign Manager, Google Ads, and data enrichment platforms where relevant Process Optimization & Automation Create and maintain standard operating procedures and system documentation to support current and new marketing team members Identify opportunities to streamline and automate repetitive marketing processes Design and implement more efficient workflows across systems and reduce manual effort where possible AI & Agent Enablement (Forward- Looking)  Explore and support the use of AI and Copilot/agent-based automation in marketing Help transition manual processes toward automated and AI-driven workflows Contribute to building an “agent orchestration” capability within marketing Key Metrics You'll Own: Data quality across CRM and marketing systems Reporting accuracy and dashboard adoption Lead processing speed and accuracy Marketing workflow automation rate   Experience Entry-level or early-career (recent graduate or up to approximately 2 years of experience) Bachelor’s degree in Marketing, Business, Communications, or a related field preferred Ideally 1–2 internships or equivalent hands-on experience in a marketing, operations, or digital environment Experience with CRM platforms, ideally Dynamics 365 (nice to have) Skills & Capabilities Strong interest in systems, tools, and data Comfortable working across multiple platforms and learning how systems connect and interact Detail-oriented with a structured way of working Analytical mindset with interest in reporting, dashboards, and data flows Basic understanding of digital marketing processes, including email marketing, CRM, and digital campaigns Ability to juggle multiple workflows and prioritize according to team needs Mindset & Behaviors Hands-on, “get things done” mentality Curious and proactive in identifying improvements Enjoys working with systems and optimizing processes Sees AI and automation as opportunities to improve how work gets done Comfortable taking ownership of tasks and building expertise from the ground up     Why should you choose HSO International?  Development and growth  You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions.  Fun and success  You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.  International project exposure    Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.  Freedom and responsibility  You have the freedom and flexibility to organize your workdays, but especially to shape your own career.  Take the next step!  Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!    

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CA Remote

Project & Program Management

Monitoring Service Owner – Global Managed Services (GMS)

HSO is a leading Microsoft Business Transformation Partner with over 3,000 professionals worldwide and more than 30 years of experience helping organizations transform the way they work. We combine deep industry expertise with the full power of the Microsoft Cloud, delivering solutions across Dynamics 365, Azure, Data & AI, Power Platform, and Managed Services. As a long-standing member of Microsoft's Inner Circle and a trusted global partner, we help organizations modernize operations, unlock data-driven insights, and accelerate business outcomes through innovation. Role Overview:  As a Monitoring Service Owner within HSO Global Managed Services (GMS), you are accountable for the full lifecycle of a managed service — from design and transition through operation and retirement. In this role, you will own a portfolio of managed services. The first and primary of these is HSO’s Monitoring Service — the capability responsible for delivering visibility into the health, performance, and reliability of customer environments across cloud and hybrid infrastructure — with additional services to be defined and brought under your ownership over time. You serve as the single point of accountability for service performance, ensuring alignment with business strategy, adherence to service level agreements (SLAs), and continuous improvement. You will collaborate with HSO Business Unit Managed Services Service Lines, Microsoft, HSO Global Marketing, third party partners (as required), strategic customers to ensure services are reliable, scalable, and valuable.  Key Responsibilities:  Strategic Alignment  Define strategic goals and ensure the managed service supports those objectives  Translate business requirements into service capabilities and outcomes  Work with HSO Marketing to represent the service unique value proposition and collaborate to position the service in the market  Monitor managed global service pipeline  Service Lifecycle Management  Own the service from inception through retirement, ensuring it evolves to meet changing business needs. Document and maintain the Service Description.  Coordinate service design with BU MS Service Lines, and coordinate global activities through to BAU Coordinate and validate BU Managed Services SL deliver readiness Maintain service documentation, architecture, and operational models  Service Level Management  Define, negotiate, and monitor SLAs and OLAs to ensure consistent service delivery Track service performance and customer satisfaction, initiating corrective actions when needed Maintain service definition and SLA/OLA implementation in tNext Ensure service reliability, availability, and scalability in alignment with business expectations  Continuous Improvement  Collaborate with BU MS SL Continual Service Improvement (CSI) teams to identify and implement service enhancements Use data-driven insights to refine service delivery and improve customer outcomes Foster a culture of innovation and proactive problem-solving within the broad HSO BU service teams  Monitoring Service Leadership (Primary Service)  The Monitoring Service is the primary service owned by this role today. As the service portfolio grows, the same ownership principles below will extend to additional services.  Own the strategy and roadmap for HSO’s Monitoring Service, ensuring it continues to deliver measurable value as customer environments evolve Maintain sufficient technical depth in cloud and serverless monitoring to lead, challenge, and guide the monitoring team — evaluating trade-offs, shaping priorities, and making informed decisions without needing to be hands-on Stay ahead of market trends in observability and monitoring for cloud-native, serverless, and event-driven architectures, and translate those trends into actionable service improvements Define how monitoring can proactively improve customer experience — through smarter alerting, anomaly detection, synthetic monitoring, and root-cause acceleration Drive automation within the monitoring service to reduce manual effort, accelerate incident response, and improve consistency of outcomes Evaluate and recommend emerging monitoring and AIOps platforms, shaping the service’s tooling direction with a long-term perspective  Stakeholder Representation  Represent the service in customer service escalations as required Participate in RCA analysis and service remediation tasks Act as the voice of the service in cross-functional discussions with IT, business units, and external partners Communicate service strategy, performance, and roadmap to stakeholders regularly  Financial Accountability  Manage the global service budget, including forecasting, cost optimization, and ROI tracking Develop business cases for service investments and expansions Ensure financial transparency and alignment with organizational priorities  Service Catalog Management  Maintain accurate and up-to-date service catalog entries in the Service Portfolio Ensure service descriptions, SLAs, and support models are clearly documented and accessible Promote service awareness and adoption across the organization  KPIs  Global Service Revenue % Growth  Global SLA Attainment %  Qualifications:  Bachelor’s degree or equivalent experience 5+ years in service management or product management roles within technology environments Strong understanding of ITIL principles and service lifecycle management Familiarity with Microsoft technologies including Azure, Dynamics 365, and Power Platform Working knowledge of application and/or cloud monitoring and observability principles, including how to monitor serverless, event-driven, and microservices-based architectures Familiarity with monitoring and observability platforms (e.g., Azure Monitor, Application Insights, Log Analytics, or equivalent) at a level sufficient to evaluate tooling, challenge technical decisions, and lead strategic direction Awareness of AIOps concepts, automated alerting, and proactive remediation approaches and their practical application in managed services Proven ability to lead cross-functional teams and manage global service delivery Excellent communication, stakeholder management, and strategic planning skills Experience in manufacturing and/or wholesale industries is a plus Willingness to travel across Europe, North America, and India 

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