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HSO Academy: “We hire for attitude, we train for skills” 

"Not your diploma, but your drive. Not your experience, but your curiosity." That seems unthinkable – but not at HSO. "With the right basic attitude, anyone can get started here," says Henk-Jan Brommer, manager of HSO Academy. It sounds ambitious, but practice shows that it works. 

HSO Academy is the corporate university of HSO. Since 2014, people have been prepared here for work as consultants – with a combination of technical training, practical knowledge, and skills. Experienced employees also follow in-depth modules, leadership programs, and soft skills training through HSO Academy. HSO Academy now trains not only HSO employees but also customers – so that they are better prepared for their IT projects and make more efficient use of the HSO solutions that HSO has implemented.  

Joining without prior knowledge?

Fresh out of school, from another industry, or just with a lot of motivation. The journey of new consultants begins in the same place – the Masterclass – an intensive five-week program full of theory, practice, soft skills, and energy. "In five weeks, we turn starters into consultants," says Henk-Jan Brommer. "And it works. More than 500 colleagues have started at HSO this way."

HSO Academy does not look at resumes alone, but mainly at motivation and eagerness to learn. "Even without experience or technical knowledge, you can join," says Henk-Jan. The approach is clear: we hire for attitude, we train for skills. This also makes HSO attractive to career changers and people with an unusual background. "As long as you bring the right basic attitude, we will find a place that fits."

Learning never stops

After onboarding, it really begins. HSO Academy is there for anyone who wants to grow – substantively, professionally, or personally. "We also support people who have been with us for years," says Henk-Jan. "The more senior you become, the more responsibilities change. We also train for that." 

An important principle is horizontal mobility. "If you say: I am ready for something else within HSO, we wholeheartedly support that," says Henk-Jan. "We have all rooms in the house: ERP, CRM, Azure, Modern Workplace, integration, app development, data & AI, OutSystems. If you want to look at another room, there is certainly room for that." 

In addition, there is a wide range of soft skills training. Henk-Jan mentions a few: "We train people in interpersonal skills. About assertiveness, change management, conflict management. We have a wide range of leadership and management training. We have soft skills such as problem-solving ability, risk and root cause analysis, personal leadership, personal presentation."

In other words, as he puts it: "Continuous learning, continuous development – we really try to shape that here. Not as a slogan, but as a way of working; 'Never stop learning,' Henk-Jan summarizes. "We really make that concrete here." 

Trainers from practice

All training is given by consultants who are active in projects themselves. That is deliberately arranged. "They are people with a lot of practical experience and project experience," he explains. "And they enjoy giving training. They bring that experience directly into the classroom." That does not mean that everyone just becomes a trainer. HSO Academy also invests in the didactic side.  
 
"We have a whole train-the-trainer program," says Henk-Jan. "And all the training we give is evaluated with the participants. Based on that, we also improve our training and the guidance of trainers." He sums it up with a wink: "All Academy trainers are consultants, but not all HSO consultants are Academy trainers."

Training customers

At HSO Academy, they now look beyond their own organization. Customers also make grateful use of the expertise. "We now also train people at our customers," says Henk-Jan. "The gap between the experience of our people and that of the customer is sometimes quite large. By making the knowledge level more equal, we get closer to each other." 

Henk-Jan continues: "We have been involved in these kinds of projects for years. But for many customers, it is the first time. It helps if you train them in advance on what is involved in an implementation. This creates the feeling that we are really doing it together." 

Sharing knowledge as a culture

At HSO, knowledge does not stop at the project or the team. Sharing is embedded in the way of working – and the Academy helps with that. Through knowledge sessions, pizza evenings, and international meet-ups, knowledge is actively shared across teams and countries. "We act as a broker of knowledge," says Henk-Jan. "What is learned locally, we spread to the rest of the organization." 

This is relevant for everyone – from starter to senior, from the Netherlands to the US. Developments in technology, best practices, new tools, or insights: they are shared through the Academy. "We try to reinvent the wheel as little as possible," explains Henk-Jan. "If it works somewhere, we make sure others benefit from it." 

And it does not stay internal. HSO has several Microsoft MVPs and Fast Track Recognized Solution Architects – colleagues who are internationally recognized for their expertise and their contribution to the community. "They are people who are not only strong in content but also actively spread knowledge – inside and outside HSO. Continuous learning, continuous development – we really try to shape that here." 

Join the journey

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Sales & Business Development

Senior Account Manager

  Drive multi-solution expansion across a defined portfolio, owning the full account growth strategy and execution plan  Build and maintain executive-level relationships to align strategic priorities and unlock larger, more complex opportunities  Develop and execute multi-line-of-business (LOB) expansion plans across your portfolio  Establish and lead executive sponsor cadence, including QBRs and strategic account reviews  Orchestrate opportunities across Pre-Sales, Delivery, Marketing, and Alliances to drive deal success  Maintain strong pipeline discipline, forecasting rigor, and a consistent weekly review cadence  Leverage Microsoft co-sell motion as a primary growth lever to expand account reach and influence  Track and improve overall customer health metrics, including CSAT and NPS, across assigned accounts  You’re great at… Owning and driving account growth strategy across multiple solution areas  Identifying expansion opportunities and building actionable account plans to increase revenue across LOBs  Engaging and influencing director- and VP-level stakeholders to align on strategic initiatives  Leading cross-functional teams to successfully orchestrate and close complex deals  Managing pipeline health, deal velocity, and forecasting accuracy with consistency  Building strong relationships with customers to understand business goals and align HSO solutions  Driving customer satisfaction and long-term account growth through proactive engagement  Sound interesting? If so, you’ll have…  4+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services Proven experience in expansion selling within enterprise or technology consulting environments  Strong consultative selling capabilities with the ability to uncover and align to customer business needs  Experience engaging and influencing director- and VP-level stakeholders  Demonstrated ability to lead cross-functional teams and orchestrate complex deals  Excellent communication, organizational, and relationship management skills  The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page!   HSO is an Equal Opportunity Employer.    

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Data & AI

Integration Engineer

 As a Integration Engineer you can expect to…  Design and implement enterprise integration architectures that connect business applications, analytics platforms, and intelligent services across the Microsoft ecosystem Build scalable integrations using Azure Integration Services including Azure API Management (APIM), Logic Apps, Azure Functions, Service Bus, Event Grid, and Event Hubs Develop API-based, event-driven, and message-based architectures connecting ERP, CRM, Dataverse, analytics platforms, and external enterprise systems Enable downstream analytics and AI workloads by delivering ingestion pipelines into Microsoft Fabric, Synapse, Azure Databricks, and Power BI semantic environments Support integration patterns required for Copilot, Azure OpenAI, semantic search, and intelligent application scenarios Integrate Microsoft Business Applications including Dynamics 365 and Dataverse with Azure data platforms and enterprise systems Develop secure APIs and integration workflows leveraging OAuth2, Managed Identities, and APIM policies Implement Infrastructure as Code (IaC) using Bicep and YAML to support consistent and repeatable deployments Build and maintain CI/CD pipelines using Azure DevOps to support automated delivery across development, test, and production environments Design resilient integrations with monitoring, alerting, retry logic, and observability frameworks to ensure production reliability Collaborate with solution architects, consultants, and client stakeholders to translate target-state designs into production-ready integration architectures Participate in technical discovery workshops with clients to define integration strategies and architectural approaches Establish reusable integration patterns, accelerators, and delivery frameworks across engagements Support enterprise governance, networking, identity, and security best practices across integration workloads You’re great at…  Designing enterprise integration architectures across cloud-native environments that connect business applications, analytics platforms, and intelligent services into a cohesive data ecosystem Selecting and implementing appropriate Azure Integration Services patterns using APIM, Logic Apps, Azure Functions, Service Bus, Event Grid, and Event Hubs based on scalability, latency, and reliability requirements Building event-driven and near-real-time integration solutions that support operational reporting, automation, and data movement across distributed platforms Designing secure, reusable API layers that enable interoperability between internal systems, external services, analytics environments, and enterprise data platforms Integrating Dynamics 365, Dataverse, SQL platforms, and enterprise SaaS applications into Azure-based data estates that support downstream reporting and intelligent workloads Delivering ingestion pipelines that support analytics platforms such as Microsoft Fabric, Synapse, Azure Databricks, and Power BI by ensuring data arrives reliably and consistently in production-ready form Supporting integration scenarios that enable intelligent applications, including Copilot and Azure OpenAI solutions, by preparing structured and unstructured data pipelines Implementing change data capture, streaming ingestion, and event-based synchronization strategies for near-real-time data movement where appropriate Implementing monitoring, alerting, retry logic, and observability frameworks that maintain reliability across enterprise integration pipelines Applying secure authentication and authorization strategies using OAuth2, Managed Identities, and Azure security best practices across system boundaries Translating solution architecture into production-ready implementations while collaborating effectively with architects, engineers, and client stakeholders Contributing reusable integration accelerators, templates, or delivery patterns that improve consistency and speed across consulting engagements Communicating integration tradeoffs clearly to technical and functional audiences to support informed decisions about performance, scalability, and platform design Promoting the mission and Shared Values of our company   Sound interesting? If so, you’ll have…  5+ years designing and delivering enterprise integration solutions in Azure environments Hands-on delivery using Azure Integration Services such as API Management, Logic Apps, Azure Functions, Service Bus, Event Grid, or Event Hubs Support of analytics or modern data estate implementations across platforms such as Microsoft Fabric, Synapse, Azure Databricks, or Power BI Integration of Microsoft Business Applications such as Dynamics 365 or Dataverse with Azure-based services and enterprise systems Design of API-based, event-driven, or message-based integration architectures in distributed environments Implementation of CI/CD pipelines and Infrastructure as Code using Azure DevOps, Bicep, or equivalent tooling Definition of integration patterns supporting scalable enterprise data platforms across Dynamics 365, Dataverse, and Azure analytics services Delivery within consulting, multi-client, or enterprise transformation environments Strong collaboration across architects, engineers, and delivery teams Microsoft Azure certifications such as Azure Developer Associate or Azure Solutions Architect Associate preferred  

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Sales & Business Development

Strategic Account Director

Serve as the executive owner of HSO’s most strategic accounts, driving enterprise-wide growth and long-term account value  Own and lead the end-to-end account strategy, including revenue growth, profitability, and multi-year roadmap development  Build and maintain C-suite and board-level relationships to align on business priorities and transformation initiatives  Drive large-scale, multi-line-of-business (LOB) expansion across enterprise clients  Lead complex deal orchestration across Sales, Pre-Sales, Delivery, Marketing, and Alliances  Own account-level governance, including pipeline management, weekly reviews, and escalation resolution  Partner closely with Microsoft to execute co-sell strategy and joint account planning  Ensure alignment between sales execution, delivery outcomes, and overall customer success  You’re great at… Acting as the executive owner and strategic leader of high-value enterprise accounts  Building and influencing relationships at the C-suite and board level  Driving complex, multi-year expansion strategies across large organizations  Orchestrating large, cross-functional deal teams to close strategic opportunities  Managing executive-level governance, including pipeline oversight and escalation management  Aligning internal stakeholders across sales, delivery, and partner teams to ensure successful outcomes  Navigating ambiguity and operating with a high degree of ownership and accountability  Sound interesting? If so, you’ll have…  8+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services Extensive experience managing complex, multi-million-dollar enterprise accounts  Proven success in driving expansion within strategic, high-value clients  Strong executive presence with the ability to communicate effectively at the board level  Deep understanding of transformation-led selling within the Microsoft ecosystem  Demonstrated ability to influence internal and external stakeholders at scale  Exceptional leadership, communication, and strategic planning capabilities  The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page!   HSO is an Equal Opportunity Employer.  

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Sales & Business Development

Account Manager

  Own a portfolio of existing clients to drive renewals and organic expansion within a defined solution set, ensuring strong customer health and predictable revenue retention.  Develop and manage all phases of the existing client lifecycle, including renewal execution, forecasting, risk identification, and close planning.  Identify and drive organic upsell opportunities within current solutions (users, modules, and service extensions).  Maintain accurate and up-to-date account plans, including key stakeholders, solution footprint, and expansion pipeline.  Partner with Delivery and Pre-Sales teams to ensure strong customer adoption, satisfaction, and long-term value realization.  Proactively surface risks related to renewals, delivery, or customer satisfaction and drive resolution across internal teams.  Maintain disciplined pipeline management and forecast accuracy within CRM systems.  Contribute to predictable revenue retention through strong execution and proactive account management.  You’re great at… Managing a high-volume portfolio of small to mid-tier accounts with strong attention to detail.  Executing structured sales plays with discipline and consistency.  Building and maintaining strong client relationships focused on retention and incremental growth.  Identifying expansion opportunities within existing accounts and converting them into revenue.  Collaborating cross-functionally to ensure customer health.  Maintaining accurate forecasting, pipeline hygiene, and account documentation.  Proactively identifying risks and driving resolution.  Operating effectively within established processes and frameworks.  Staying updated on the latest trends, advancements, and competitive landscape within both the Microsoft ecosystem and industry   Sound interesting? If so, you’ll have…  2+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services Experience managing renewals and expansion opportunities within existing clients.  Experience managing pipeline, forecasting, and CRM accuracy.  Excellent communication, negotiation, and interpersonal skills Direct experience, with the ability to understand and articulate clients' unique business challenges and propose relevant solutions Detail-oriented with strong organizational and time-management skills Ability to thrive in a dynamic and entrepreneurial environment and to work with a team The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page!   HSO is an Equal Opportunity Employer.

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Marketing & Communications

Campaign Marketing Manager

As a Campaign Marketing Manager you can expect to…   Support the execution of integrated marketing campaigns across webinars, in-person events, and digital programs for HSO’s Professional Services industries Work closely with the Director of Marketing to bring campaign plans to life by supporting execution, content development, and coordination across channels, ensuring every program is executed at a high standard and contributes to pipeline Work in a hands-on role and organized, creative, and comfortable managing multiple moving pieces Own end-to-end execution of select digital events, including setup, coordination, promotion, and follow-up  Manage timelines, dependencies, and deliverables with a high level of accuracy and accountability Coordinate across internal stakeholders (BDMs, Sales, SMEs), external vendors, and freelancers  Execute campaign components including emails, landing pages, paid support, and nurture flows Support in-person events including logistics, outreach, and post-event follow-up Write and build high-performing email campaigns, nurture sequences, and LinkedIn content  Support development of blogs, landing pages, demo videos, case studies, and other campaign assets  Translate SME input into clear, compelling presentation decks and campaign assets Support video content creation (editing or coordinating production) for campaigns and follow-up Track campaign performance (registrations, attendance, engagement, pipeline contribution)  Continuously optimize email performance (subject lines, messaging, cadence, A/B testing) Proactively identify and resolve issues related to email deliverability, list health, and campaign setup Build and QA campaigns in CRM/marketing automation tools  Work closely with cross-functional teams to support segmentation, campaign execution, and performance tracking     Sound interesting? If so, you’ll have…    Associate's degree in Marketing, Business Administration, or related field   5-7 years of experience in B2B marketing, campaign execution, or demand generation  Exceptionally detail-oriented  Proven ability to manage multiple campaigns and deadlines without dropping the ball Strong writing skills across email, social, and basic long-form content  Creativity and ability to think outside the box Hands-on experience building and optimizing email campaigns (including deliverability fundamentals) Experience with CRM and marketing automation tools (Dynamics 365 CE/CRM preferred but not required)  Strong collaborator who can take direction and execute independently Experience marketing to or within the professional services industry and/or with another Microsoft Partner is a plus   You’re great at…   Multitasking, being flexible & paying close attention to detail    Working in a highly collaborative team environment    Holding yourself accountable for delivering the highest quality work   Learning new concepts quickly and thoroughly   Having an AI-forward mindset — you actively use AI tools today to improve your work Physical Requirements:  This is a sedentary position that primarily involves sitting/standing. You can expect to:  Remain in a stationary position, often standing or sitting for prolonged periods  Work on a computer and look at a computer screen for prolonged periods  Move about to accomplish tasks or moving from one worksite to another  Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing  Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.)  Assess the accuracy, neatness and thoroughness of the work assigned  Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above  The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer. 

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Customer Success / Support

Vice President, Managed Services

As the Vice President of Managed Services, you can expect to... Serve as the visionary leader driving the reach of our Managed Services business by overseeing the development and execution of strategies which create consistent business growth, client satisfaction, and operational excellence Develop and execute strategies to grow the Managed Services business, selling and delivering cross-platform Managed Services programs to expand our client base Lead and oversee the Managed Services business through world-class service delivery, operations, and client management Liaise with Managed Services Directors and Service Line Leads to identify and align on best practices in engaging and selling HSO solutions Collaborate with sales and marketing teams to drive revenue growth and achieve business objectives Ensure high levels of customer satisfaction providing strategic guidance during customer transformation journeys from delivery to maintenance, presenting to key stakeholders and creating partnerships that lead to long-term engagements Lead a team motivated by success by staying ahead of industry trends and Microsoft updates, fostering a culture of excellence and continuous improvement You’re great at…  Utilizing your knowledge of Managed Services to provide technical and operational support that creates compelling value propositions aligned customer needs Developing long-standing relationships with key buyers and decision-makers, acting as an executive sponsor to ensure a consistent, high-quality delivery of solutions Driving operational efficiency and excellence within the HSO Managed Services practice: optimizing delivery processes, resource utilization, profitability analysis, and overall financial performance Leading, coaching, and mentoring the Managed Services team in the development of processes, tools, and efficiencies that optimize clients’ Managed Services experience Contributing to the development of thought leadership content, such as whitepapers, webinars, and presentations with a keen eye toward optimizing business growth Strong experience in the Microsoft product suite especially Dynamics F&O and CE as well as Azure Data and Applications Equivalent experience supporting clients running ERP and CRM systems Sound interesting? If so, you’ll have…  Bachelor’s degree in Information Technology, Business Administration, or relevant field Minimum of 10 years selling Managed Services, with a focus on cloud services in a Consulting or Professional Services setting Minimum of 10 years previous leadership or managerial experience within a consulting or services organization Proven track record of successfully leading and managing Managed Services teams, including P&L responsibility in an ever changing technology environments Excellent Executive communication and interpersonal skills, with the ability to interact with clients and internal stakeholders at all levels Strong business acumen, strategic thinking, and a track record of driving business growth The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.  

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US Remote

Sales & Business Development

Microsoft Business Development Manager

As a Microsoft Business Development Manager, you can expect to…   Develop and identify new opportunities through outbound lead generation, inbound lead follow-up, and cultivation of prospects within the Public Sector, positioning Microsoft-based solutions delivered by HSO   Drive new and incremental leads using a multi-channel outbound approach including phone, email, LinkedIn, video, AI-assisted research, intent signals, and personalized outreach to engage public sector decision-makers.  Use modern AI and sales engagement tools to research accounts, identify buying signals, personalize messaging, and improve prospecting efficiency  Conduct high-volume, targeted outbound calling into public sector organizations to introduce HSO, articulate our role as a Microsoft partner, qualify interest, and uncover business challenges   Engage prospects around public sector–specific needs such as digital transformation, ERP/financial system modernization, operational efficiency, data transparency, security, compliance, and scalability—leveraging the Microsoft technology stack   Meet or exceed targets established by leadership, including the number of qualified public sector opportunities cultivated   Partner closely with sales, marketing, Microsoft, and solution teams to execute coordinated account-based and industry-focused campaigns   Qualify opportunities thoughtfully by uncovering business drivers, urgency, stakeholder alignment, and organizational readiness  Maintain accurate activity tracking, notes, and opportunity details in the CRM system   Attend and complete product, service, industry, and sales training as assigned by management, including Microsoft solution and industry training       You’re great at…   Leading authentic discovery conversations that uncover real business challenges rather than relying on scripted outreach  Combining traditional relationship-building skills with modern outbound techniques and AI-enabled prospecting  Writing personalized outreach that actually sounds human and relevant  Staying resilient, focused, and motivated in a role that involves high-volume outbound activity, frequent rejection, and longer sales cycles  Leveraging tools and technology to work smarter, prioritize effectively, and scale your efforts without sacrificing quality  Quickly understanding a prospect’s business environment and tailoring your message to what matters most to them  Qualifying opportunities with intention so sales teams receive well-positioned, high-quality leads  Working with initiative, drive, and persistence to overcome obstacles and consistently achieve your goals  Managing your time effectively while balancing outreach, follow-up, and collaboration  Building credibility and trust through clear, confident communication across phone, email, LinkedIn, and virtual meetings  Translating technology concepts into clear business value for non-technical audiences, drawing on your experience in software or SaaS  Working independently with a high degree of ownership while collaborating closely with sales and marketing partners  Building credibility and relationships within professional, process-oriented client environments commonly found across Public Sector organizations  Promoting the mission and Shared Values of our company     Sound interesting? If so, you’ll have…   Bachelor’s degree in business, communications, IT, or a related field  2+ years of experience in business development, inside sales, solution selling, or telemarketing  Proven hunter mindset with strong outbound prospecting and cold-calling skills  Experience using modern sales and AI tools to support prospecting, personalization, research, and pipeline generation  Comfort executing multi-channel outbound strategies beyond just email  Experience conducting consultative sales conversations and effective needs assessments  Comfort engaging stakeholders at multiple levels of an organization and navigating longer, more complex buying cycles  A track record of qualifying opportunities based on business need, not just interest  Discipline around CRM usage, documentation, and follow-through  Experience in Public Sector, Microsoft technologies, ERP/CRM, cloud, or digital transformation solutions is considered an asset  Willingness to travel as needed to support client or HSO engagements  The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.   HSO is an Equal Opportunity Employer.            

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ERP & CRM (e.g. D365 F&O, D365CE)

Senior D365 CE Technical Solution Architect

As a D365 CE Sr. Technical Solution Architect, you can expect to…  Define architecture direction across complex, multi-workstream Dynamics 365 Customer Engagement implementations spanning Dataverse, Power Platform, Azure services, and enterprise integration layers. Establish solution modeling standards that support long-term platform scalability, extensibility, and alignment with Microsoft roadmap evolution across Copilot, Fabric, and Power Platform. Own cross-platform integration strategy connecting Dynamics 365 CE with Azure services, enterprise data platforms, analytics environments, and external business systems to support multi-service-line solution continuity. Guide extensibility decisions across configuration, customization, and Azure-based patterns to ensure maintainable solutions that support future platform expansion beyond initial CE implementations. Establish environment topology strategies and lifecycle management guardrails supporting secure, repeatable, and high-velocity delivery across concurrent engagements and evolving enterprise programs. Provide technical leadership across delivery teams to ensure alignment with performance expectations, security standards, and enterprise governance requirements in complex implementation environments. Support architecture alignment across workstreams and service lines by standardizing integration approaches, deployment sequencing, and extensibility frameworks that enable long-term client platform growth. Partner with functional architects, delivery leaders, and client stakeholders to translate business transformation objectives into scalable platform strategies aligned with broader Microsoft ecosystem adoption. Provide architecture escalation support across implementations involving integration complexity, performance optimization, environment strategy, and solution layering decisions. Shape technical solution direction during presales engagements by validating architecture feasibility, delivery strategy alignment, and long-term platform positioning. Mentor solution architects and senior consultants while strengthening technical delivery standards and reusable architecture patterns across engagements. Balance hands-on architecture leadership with advisory responsibilities across multiple concurrent initiatives in a fast-moving consulting environment. Incorporate emerging Microsoft platform capabilities, including Copilot extensibility, Power Platform governance evolution, and Fabric alignment, into enterprise solution strategies supporting future modernization initiatives. You’re great at…  Define architecture direction across complex, multi-workstream Dynamics 365 Customer Engagement implementations spanning Dataverse, Power Platform, Azure services, and enterprise integration layers Establish solution modeling standards that support long-term platform scalability, extensibility, and alignment with Microsoft roadmap evolution across Copilot, Fabric, and Power Platform Own cross-platform integration strategy connecting Dynamics 365 CE with Azure services, enterprise data platforms, analytics environments, and external business systems to support multi-service-line solution continuity Guide extensibility decisions across configuration, customization, and Azure-based patterns to ensure maintainable solutions that support future platform expansion beyond initial CE implementations Establish environment topology strategies and lifecycle management guardrails supporting secure, repeatable, and high-velocity delivery across concurrent engagements and evolving enterprise programs Provide technical leadership across delivery teams to ensure alignment with performance expectations, security standards, and enterprise governance requirements in complex implementation environments Support architecture alignment across workstreams and service lines by standardizing integration approaches, deployment sequencing, and extensibility frameworks that enable long-term client platform growth Partner with functional architects, delivery leaders, and client stakeholders to translate business transformation objectives into scalable platform strategies aligned with broader Microsoft ecosystem adoption Provide architecture escalation support across implementations involving integration complexity, performance optimization, environment strategy, and solution layering decisions Shape technical solution direction during presales engagements by validating architecture feasibility, delivery strategy alignment, and long-term platform positioning Mentor solution architects and senior consultants while strengthening technical delivery standards and reusable architecture patterns across engagements Balance hands-on architecture leadership with advisory responsibilities across multiple concurrent initiatives in a fast-moving consulting environment Incorporate emerging Microsoft platform capabilities, including Copilot extensibility, Power Platform governance evolution, and Fabric alignment, into enterprise solution strategies supporting future modernization initiatives Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have…  Bachelor’s degree required in Computer Science, MIS, Engineering, or related technical field 7+ years of technical architecture experience working with recent versions of Microsoft Dynamics 365 CE and related technologies including but not limited to C#, .NET, JavaScript, Dataverse, Azure integration services, APIs, and Power Platform extensibility models 12+ years of experience delivering enterprise business applications including Dynamics 365 CE implementations, solution architecture, and distributed system design within consulting or systems integration environments Experience defining solution architecture across complex, multi-workstream Dynamics 365 CE implementations supporting scalable, maintainable, and secure enterprise deployments Demonstrated ownership of architecture direction across multiple engagements or programs, not limited to a single implementation workstream Ability to translate business and functional requirements into enterprise architecture designs aligned with Microsoft platform roadmap direction and industry best practices Experience defining extensibility strategies across configuration, customization, Power Platform automation, and Azure-based integration approaches Ability to lead and provide architecture guidance to development teams relating to integration strategy, environment lifecycle management, deployment sequencing, and solution governance standards Experience aligning Dynamics 365 CE solutions with enterprise data platforms such as Microsoft Fabric, Synapse, or Azure data services Strong understanding of environment topology strategy, CI/CD pipelines, and multi-environment lifecycle management across enterprise delivery programs Experience contributing to presales architecture, solution shaping, and technical discovery supporting large transformation initiatives Ability to mentor solution architects and senior consultants while reinforcing delivery standards and reusable architecture patterns across engagements Strong understanding of Microsoft Azure cloud computing platform and its role in supporting enterprise-scale Dynamics 365 CE extensibility and integration strategies Ability to define, construct, and oversee implementation of Solution Testing, Performance Testing, Accessibility Testing, Security Testing, and System and Integration Testing strategies across complex delivery programs The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.

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ERP & CRM (e.g. D365 F&O, D365CE)

Lead D365 CE Functional Consultant

As a D365 CRM Lead Functional Consultant you can expect to…   Conduct meetings/workshops with subject matter experts and other stakeholders   Create requirements documents, fit-gap analysis, test plans, training materials, and manage product backlogs   Be responsible for risk assessment, as-is and to-be processes, and gap fit verification   Provide business process consulting to help define the problem, propose and create the solution   Lead discussions with the client and project teams during the Project Design meetings   Lead train-the-trainer sessions for the configured client solution.   Guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building, as well as help detail the project scope   Define the design sessions and workshop agendas and meetings   Perform advanced configuration and customization of the Dynamics 365 solution, test functionalities, create workflows and manage security roles/privileges to meet cross functional requirements    Work with clients to develop new business processes that leverage D365 CRM best practices   Provide advisement to client key users who are responsible for managing and delivering CRM related services to their teams    Use proven methodologies to deliver successful projects, including industry best practices   Ensure that there is a formal process in place for testing and issues resolution; Drive the team to resolve all issues identified during the testing and QA phases    Sound interesting? If so, you’ll have…    Bachelor’s degree required in Computer Science, Business Administration, MIS or related field    8+ years of experience implementing recent versions of D365 CRM   8+ years of consulting experience working in a client-facing role    Deep understanding of the functional capabilities and limitations of D365 CRM    Hands-on experience with multi-phase, enterprise-wide D365 CRM implementations    Proficiency in requirements analysis while utilizing techniques such as User Stories, Use Cases, Prototypes, Interviews, and Storyboards     Experience with Agile methodologies and capable of mapping User Story definitions to functional solutions, as well as defining user acceptance criteria    Strong analytical, presentation, documentation, and inter-personal skills    Ability to travel to client sites as necessary  Candidates with experience implementing D365 Customer Insights & Journeys preferred, but not required    You’re great at…   Multitasking, being flexible & paying close attention to detail    Working in a highly collaborative team environment    Configuring, customizing & designing solutions    Leading a Functional Team on a project ensuring best practices and approaches are maintained   Holding yourself and your team accountable for delivering the highest quality work   Diagnosing and troubleshooting complex D365 CRM issues with creative solutions   Resolving client conflicts and/or escalated issues while maintaining composure in a stressful situation    Learning new concepts quickly and thoroughly     Physical Requirements:  This is a sedentary position that primarily involves sitting/standing. You can expect to:  Remain in a stationary position, often standing or sitting for prolonged periods  Work on a computer and look at a computer screen for prolonged periods  Move about to accomplish tasks or moving from one worksite to another  Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing  Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.)  Assess the accuracy, neatness and thoroughness of the work assigned  Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above    The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.    HSO is an Equal Opportunity Employer. 

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Customer Success / Support

D365 Managed Services Service Delivery Manager

As a Managed Services Service Delivery Manager you can expect to… Serve as the primary delivery interface and trusted point of contact for assigned Managed Services clients across Dynamics 365 Finance & Operations and Customer Engagement environments Own the end-to-end managed services lifecycle for client environments, including support coordination, enhancement planning, optimization initiatives, and continuous improvement activities Develop strong working relationships with clients and internal consulting teams to maintain delivery alignment, visibility into priorities, and long-term solution health Coordinate delivery across multiple concurrent engagements, balancing competing priorities while maintaining consistent service quality and responsiveness Partner with Account Management and Customer Care leadership to support renewals, account stability, and identification of opportunities to expand managed services support Translate client priorities into coordinated consulting activity across functional and technical workstreams Maintain visibility into engagement risks, timelines, support trends, and enhancement opportunities while proactively communicating status and recommendations Collaborate with consulting teams to ensure support requests and enhancement initiatives are progressing effectively and aligned to client expectations Support transitions from implementation to Managed Services and help establish durable delivery rhythms for long-term client success Maintain delivery tracking across internal systems including resource coordination, financial visibility, billing readiness, and service performance indicators Contribute to the evolution of Managed Services delivery standards, documentation practices, and operational maturity across the practice You’re great at… Managing multiple client environments simultaneously while maintaining strong organization, responsiveness, and delivery continuity Building trusted client relationships through proactive communication and follow-through Translating business priorities into actionable support and enhancement plans Identifying opportunities to improve delivery structure, service experience, and solution adoption over time Operating with a high degree of ownership and initiative in environments where priorities evolve across accounts and teams Building alignment across consulting resources and stakeholders to move delivery forward Navigating ambiguity while maintaining momentum and visibility for clients and internal teams Balancing competing priorities across engagements without relying on heavily structured delivery schedules Learning new solution areas quickly and developing working familiarity across Dynamics 365 platform capabilities Promoting collaboration across functional, technical, and account leadership teams to support long-term client success Sound interesting? If so, you'll need... 5+ years supporting or leading Dynamics 365 Managed Services engagements across Finance & Operations, Customer Engagement, or both Experience serving as the primary delivery interface for enterprise or mid-market Microsoft platform clients Working knowledge of managed services delivery models including support governance, backlog coordination, enhancement planning, and service review rhythms Experience coordinating consulting activity across distributed delivery teams Comfort operating in client-facing roles that require independent prioritization and ownership across multiple concurrent engagements Ability to maintain delivery visibility without reliance on fully structured project-based schedules Experience partnering with Account Management to support renewals and account stability Working familiarity with Azure, Dynamics 365, and the broader Microsoft Business Applications ecosystem Strong communication skills with the ability to engage effectively across business and technical stakeholders Bachelor’s degree in Information Systems, Business, or related discipline preferred Microsoft certifications within Dynamics 365 or Power Platform are a plus  

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Consulting & Advisory

Advisory Transformation Consultant

As an Advisory Transformation Consultant, you serve as a trusted advisor guiding clients through enterprise transformation from strategy to sustained adoption. You help close the gap between “go-live” and real business change by combining business advisory, process expertise, and change leadership. You work comfortably across executive strategy conversations, facilitated workshops, and execution support — always tying decisions back to measurable outcomes. This role also contributes to the growth of HSO’s Advisory practice through reusable assets, thought leadership, and business development (level-dependent). You're Great At... Translating client strategy into clear transformation roadmaps tied to business value Facilitating executive and stakeholder workshops that drive alignment and decisions Designing future-state business processes grounded in organizational reality Leading change management efforts that enable adoption, readiness, and capability building Connecting people, process, and technology decisions to measurable outcomes Influencing without authority across complex client environments Operating fluidly between strategic advisory and hands-on delivery support What You'll Do... Strategy, Value & Business Care Partner with executive sponsors to define transformation objectives, success measures, and value drivers Build value blueprints connecting business capabilities, processes, and technology investments to KPIs Lead current-state assessments to identify performance gaps and transformation levers Develop phased transformation roadmaps aligned to value, risk, and readiness Process Design & Business Alignment Lead end-to-end business process discovery and future-state design Collaborate with solution architects and functional consultants to align business requirements and configurations Translate process changes into clear role-based change impacts Change Strategy & Adoption Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement Conduct change impact and readiness assessments; identify resistance and mitigation plans Coach executive sponsors and line leaders as visible change change champions Design and facilitate workshops, town halls, and engagement sessions Develop training strategies that build role-based capability - not just system knowledge  Benefits Realization Define adoption and success metrics bridging system usage, process performance, and human behavior Monitor post-implementation benefits realization and recommend corrective actions Facilitate retrospectives and continuous improvement cycles Practice Development Contribute to thought leadership, methodologies, and reusable assets Convert client deliverables into templates, playbooks, and accelerators Document case studies, lessons learned, and best practices What You Bring...  Bachelor’s degree in Business, Management, Organizational Development, or related field 3+ years in consulting, advisory, business transformation, or change management Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred) Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar) Strong analytical skills: business cases, KPIs, process mapping Excellent facilitation and executive communication skills Comfort working across multiple engagements and ambiguous environments Experience in a Microsoft partner consulting environment Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim) Experience with AI/Copilot adoption and organizational change The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.  

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ERP & CRM (e.g. D365 F&O, D365CE)

CE - Project Coordinator

As a D365 CE Project Coordinator you can expect to…   Provide high-level coordination, administrative and analytical support to the project team implementing Microsoft Dynamics D365  Schedule meetings, workshops, and project-related activities  Provide support in all PM admin tasks associated with project initiation, status reporting, and tracking of project progress  Track and report on project milestones, tasks, deliverables, and risks  Work with Project PM to assist with planning and execution of tasks and updates needed for project planning, milestones and deliverable tracking, etc  Maintain and update project documentation, including project plans, and status reports, as well as timesheets on an as-needed basis  Help with all reporting associated to execution, burn rate, resource allocation and coordination across all project phases  Support resource planning and onboarding of team members for D365 projects  Assist with project budgeting, invoicing, and financial tracking in collaboration with PMO or finance teams  Help with other admin tasks as needed  Ensure customer satisfaction thru quality and consistent communication with our clients  Sound interesting? If so, you’ll have…   2+ years of project coordination or administrative experience in IT or consulting environments  Experience working in a Microsoft Partner or similar professional services organization is a plus  Experience with Microsoft Project, Microsoft Office, Microsoft Teams  Proficiency in Microsoft Office 365 tools (Excel, Word, PowerPoint, Outlook, SharePoint  Strong attention to detail  Strong organizational skills  An understanding of planning based on deadlines  Strong organizational and time management skills with a keen attention to detail  Excellent communication and interpersonal skills  Ability to multitask, prioritize, and adapt in a fast-paced environment  Experience with Azure DevOps and Microsoft D365 Customer Engagement a strong bonus   You’re great at…   Handling multiple projects/tasks simultaneously   Communicating over the phone, email, and in person  Working on an individual level and as part of team  Providing coordination on multiple concurrent projects  Understanding change management   Building relationships with clients and partners   Prioritizing tasks and communicating commitments with clients & team members    Working in a highly collaborative team environment    Solving complex problems with creative solutions   Learning new concepts quickly and thoroughly   Physical Requirements:  This is a sedentary position that primarily involves sitting/standing. You can expect to:  Remain in a stationary position, often standing or sitting for prolonged periods  Work on a computer and look at a computer screen for prolonged periods  Move about to accomplish tasks or moving from one worksite to another  Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing  Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.)  Assess the accuracy, neatness and thoroughness of the work assigned  Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above  The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.   HSO is an Equal Opportunity Employer. 

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Dynamics 365 CE Engagement Manager - Public Sector

As an Engagement Manager you can expect to…  Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success Ensure the client experience aligns with commitments, delivery standards, and quality expectations Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem Partner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmaps Maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (<2.5%) Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth You’re great at…  Building executive-level client relationships and serving as a trusted advisor Leading complex, multi-threaded engagements while balancing client experience, delivery execution, and commercial outcomes Driving alignment across matrixed teams and influencing without direct authority Managing engagement financials, forecasting, and margin performance Communicating clearly and confidently with executives, stakeholders, and delivery teams Identifying risks early and navigating complex issues with sound judgment and calm leadership Maintaining delivery discipline while ensuring strong client satisfaction and adoption Recognizing and shaping growth opportunities within existing client relationships Balancing strategic thinking with hands-on engagement leadership Driving accountability, transparency, and continuous improvement across teams Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have…  Bachelor’s degree in Business, Information Systems, Engineering, or a related field 10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment Previous experience working or consulting within Public Sector or Non-Profit industries Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction Strong understanding of Microsoft technologies within the Dynamics 365 CE, Azure, Power Platform, and the broader Microsoft ecosystem Demonstrated ability to build executive relationships and operate as a trusted client advisor Experience with delivery governance, project methodologies, and structured change management Strong commercial acumen, including forecasting, margin management, and revenue accountability Ability to identify and drive expansion opportunities within existing accounts Excellent communication, leadership, and stakeholder management skills Ability to operate effectively in complex, fast-paced, client-facing environments Flexibility to travel as client and business needs require Flexibility to travel as client and business needs require   The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page!   HSO is an Equal Opportunity Employer.  

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Microsoft D365 F&O Functional Solution Architect - Managed Services

As a D365 Functional Solution Architect you will... Act as Functional Solution Architect (FSA) on small projects that arise through the natural course of Managed Services activities, which may include Perform the Solution Advisory/Solution Architect role in the analysis phase of a D365 Projects Conduct Business Process Analysis (BPA) workshops and perform Fit/Gap analysis Accurately estimate project initiatives along with appropriate resources and skillsets required Act as solution advisor to the project during design/development, testing and deployment phases Ensure processes are in place for testing and issues resolution, specifically around the functional architecture and integration points of the implementation Finalize and sign-off on functional specifications, unit and system test scripts, and deployment plans Ensure training will cover all relevant topics allowing client successful use and maintenance of the application Act as escalation point for all support issues during and after a project’ Act as Functional Solution Architect across Finance, Project Management & Accounting (PMA), and Project Operations scenarios within Managed Services and small enhancement projects. Act as a senior resource/advisor to other Managed Services Leads and Consultants Support project‑centric clients with operational, financial, and delivery‑focused workflows enabled through D365 PMA and Project Operations modules. Adhere to and improve Managed Services methodology as the business paradigm changes; Share best practices with team You’re great at… Designing project‑centric ERP architectures spanning Finance, PMA, and Project Operations modules. Translating project delivery requirements into scalable PMA/PO configurations that align with financial reporting and operational controls. Proactively identifying risks related to project budgets, timelines, or cost breakdown structures and advising mitigation strategies. Articulating architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms Providing leadership and effectiveness in consulting and client management Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Mentoring and guiding junior consultants on best practices/approaches Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company Requirements… 5+ years hands-on experience with D365 PMA and/or Project Operations deployments Project experience includes assessment and analysis, designing business case development, envisioning, planning, deployment, benefits analysis, etc. Strong understanding of Project Operations concepts: project stages, WBS, estimates, resource assignments, expense integrations, proforma invoicing, and revenue recognition models. Experience architecting workflows involving project budgeting, cost controls, utilization planning, and operational reporting. Ability to advise clients on best practices for project governance, operational readiness, and financial alignment within D365. Proven record of delivering information-systems-business value to clients Ability to be the trusted voice at the decision-making table Deep working knowledge of ISV solutions Ability to move between high-level architectural review/design and the "roll up the sleeves" level of performing all phases of an application delivery project Flexibility to travel as the needs of clients and our business dictate The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Engagement Manager

  Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives with scope varying by Service Line Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success Ensure the client experience aligns with commitments, delivery standards, and quality expectations Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem Partner with Sales and Practice Leadership to develop proposals, Statements of Work, estimates and change requests, while shaping long-term client solution roadmaps Maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (<2.5%) Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth You’re great at…  Building executive-level client relationships and serving as a trusted advisor Leading complex, multi-threaded engagements while balancing client experience, delivery execution, and commercial outcomes Driving alignment across matrixed teams and influencing without direct authority Managing engagement financials, forecasting, and margin performance Communicating clearly and confidently with executives, stakeholders, and delivery teams Identifying risks early and navigating complex issues with sound judgment and calm leadership Maintaining delivery discipline while ensuring strong client satisfaction and adoption Recognizing and shaping growth opportunities within existing client relationships Balancing strategic thinking with hands-on engagement leadership Driving accountability, transparency, and continuous improvement across teams Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have…  Bachelor’s degree in Business, Information Systems, Engineering, or a related field 10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction Strong understanding of Microsoft technologies such as Dynamics 365, Azure, Power Platform, and the broader Microsoft ecosystem Demonstrated ability to build executive relationships and operate as a trusted client advisor Experience with delivery governance, project methodologies, and structured change management Strong commercial acumen, including forecasting, margin management, and revenue accountability Ability to identify and drive expansion opportunities within existing accounts Excellent communication, leadership, and stakeholder management skills Ability to operate effectively in complex, fast-paced, client-facing environments Flexibility to travel as client and business needs require Flexibility to travel as client and business needs require Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page!   HSO is an Equal Opportunity Employer.

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

D365 Supply Chain Functional Solution Architect

As a D365 Supply Chain Solution Architect you can expect to... Act as Functional Solution Architect (FSA) on projects while implementing various modules of D365 for Supply Chain Lead the D365 Supply Chain Management Workstream Perform the Solution Advisory/Solution Architect role in the analysis phase of a D365 F&O implementation Conduct Business Process Analysis (BPA) workshops Accurately estimate entire enterprise-level projects along with appropriate resources and skillsets required Conduct Business Process Analysis (BPA), create the Solution Blueprint document and perform Fit/Gap analysis Act as solution advisor to the project during design/development, testing and deployment phases Ensure a formal process is in place for testing and issues resolution, specifically around the functional architecture and integration points of the implementation Finalize and sign-off on functional specifications, unit and system test scripts, and deployment plans Ensure training will cover all relevant topics allowing client successful use and maintenance of the application Act as escalation point for all support issues during and after a project Travel as the needs of clients and our business dictate You’re great at... Articulating architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platform Providing leadership and effectiveness in consulting and client management Forming and leading virtual teams and collaborating across large, matrix organizations Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Mentoring and guiding junior consultants on best practices/approaches Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company   If this sounds like you, you'll have... 8+ years combined experience with Microsoft D365 SCM implementations, application deployment and architecting complex enterprise systems Project experience including assessment and analysis, designing business case development, envisioning, planning, deployment, benefits analysis, etc. Strong background in ERP concepts, such as supply chain, manufacturing, planning, production, and distribution, WMS experience a plus Ability to translate requirements created by the business and functional analysts into the architecture for the solution Hands-on experience with multi-phase, multi-country, enterprise-wide implementations Proven record of delivering information systems business value at an executive level Ability to be the trusted voice at the decision-making table Ability to move between high-level architectural review/design and the "roll up the sleeves" level of performing all phases of an application delivery project     Benefits We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.      

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