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HSO Academy: “We hire for attitude, we train for skills” 

"Not your diploma, but your drive. Not your experience, but your curiosity." That seems unthinkable – but not at HSO. "With the right basic attitude, anyone can get started here," says Henk-Jan Brommer, manager of HSO Academy. It sounds ambitious, but practice shows that it works. 

HSO Academy is the corporate university of HSO. Since 2014, people have been prepared here for work as consultants – with a combination of technical training, practical knowledge, and skills. Experienced employees also follow in-depth modules, leadership programs, and soft skills training through HSO Academy. HSO Academy now trains not only HSO employees but also customers – so that they are better prepared for their IT projects and make more efficient use of the HSO solutions that HSO has implemented.  

Joining without prior knowledge?

Fresh out of school, from another industry, or just with a lot of motivation. The journey of new consultants begins in the same place – the Masterclass – an intensive five-week program full of theory, practice, soft skills, and energy. "In five weeks, we turn starters into consultants," says Henk-Jan Brommer. "And it works. More than 500 colleagues have started at HSO this way."

HSO Academy does not look at resumes alone, but mainly at motivation and eagerness to learn. "Even without experience or technical knowledge, you can join," says Henk-Jan. The approach is clear: we hire for attitude, we train for skills. This also makes HSO attractive to career changers and people with an unusual background. "As long as you bring the right basic attitude, we will find a place that fits."

Learning never stops

After onboarding, it really begins. HSO Academy is there for anyone who wants to grow – substantively, professionally, or personally. "We also support people who have been with us for years," says Henk-Jan. "The more senior you become, the more responsibilities change. We also train for that." 

An important principle is horizontal mobility. "If you say: I am ready for something else within HSO, we wholeheartedly support that," says Henk-Jan. "We have all rooms in the house: ERP, CRM, Azure, Modern Workplace, integration, app development, data & AI, OutSystems. If you want to look at another room, there is certainly room for that." 

In addition, there is a wide range of soft skills training. Henk-Jan mentions a few: "We train people in interpersonal skills. About assertiveness, change management, conflict management. We have a wide range of leadership and management training. We have soft skills such as problem-solving ability, risk and root cause analysis, personal leadership, personal presentation."

In other words, as he puts it: "Continuous learning, continuous development – we really try to shape that here. Not as a slogan, but as a way of working; 'Never stop learning,' Henk-Jan summarizes. "We really make that concrete here." 

Trainers from practice

All training is given by consultants who are active in projects themselves. That is deliberately arranged. "They are people with a lot of practical experience and project experience," he explains. "And they enjoy giving training. They bring that experience directly into the classroom." That does not mean that everyone just becomes a trainer. HSO Academy also invests in the didactic side.  
 
"We have a whole train-the-trainer program," says Henk-Jan. "And all the training we give is evaluated with the participants. Based on that, we also improve our training and the guidance of trainers." He sums it up with a wink: "All Academy trainers are consultants, but not all HSO consultants are Academy trainers."

Training customers

At HSO Academy, they now look beyond their own organization. Customers also make grateful use of the expertise. "We now also train people at our customers," says Henk-Jan. "The gap between the experience of our people and that of the customer is sometimes quite large. By making the knowledge level more equal, we get closer to each other." 

Henk-Jan continues: "We have been involved in these kinds of projects for years. But for many customers, it is the first time. It helps if you train them in advance on what is involved in an implementation. This creates the feeling that we are really doing it together." 

Sharing knowledge as a culture

At HSO, knowledge does not stop at the project or the team. Sharing is embedded in the way of working – and the Academy helps with that. Through knowledge sessions, pizza evenings, and international meet-ups, knowledge is actively shared across teams and countries. "We act as a broker of knowledge," says Henk-Jan. "What is learned locally, we spread to the rest of the organization." 

This is relevant for everyone – from starter to senior, from the Netherlands to the US. Developments in technology, best practices, new tools, or insights: they are shared through the Academy. "We try to reinvent the wheel as little as possible," explains Henk-Jan. "If it works somewhere, we make sure others benefit from it." 

And it does not stay internal. HSO has several Microsoft MVPs and Fast Track Recognized Solution Architects – colleagues who are internationally recognized for their expertise and their contribution to the community. "They are people who are not only strong in content but also actively spread knowledge – inside and outside HSO. Continuous learning, continuous development – we really try to shape that here." 

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US Remote

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ERP & CRM (e.g. D365 F&O, D365CE)

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US Remote

Human Resources & Talent

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US Remote

Sales & Business Development

Business Development Director

  Position HSO in prospecting, qualifying, consultative selling and closing new business Possess a deep understanding of Microsoft technologies, especially those relevant to the Professional Services sector Develop and manage all phases of the sales cycle including prospecting, qualifying, consultative selling and closing new business Lead introductory meetings with prospects with a consultative sales approach to solve Professional Services client problems and position the value of HSO Develop strategic accounts and execute sales strategies with defined sales plays Utilize a consultative sales approach to solve client problems and position the value of HSO Work proactively and independently as a hunter, developing relationships, driving new business by demonstrating how HSO will meet our clients' business needs Collaborate with delivery and pre-sales teams to ensure proposed solutions align with Professional Services client requirements Working with Marketing and Business Development personnel to help develop lead generation campaigns along with target marketing to specific verticals Utilize your previous Microsoft experience to respond to RFPs and close business You’re great at… Develop and execute measurable sales activities focusing on Microsoft-centric solutions and services Collaborate with the sales team, management, and technical experts to identify target markets Build and maintain strong relationships with existing and prospective Professional Services clients to understand their business challenges, goals, and objectives, and align HSO offerings to meet their needs Identify new business opportunities and proactively generate leads through networking, industry events, referrals, and digital marketing initiatives Develop and nurture a robust pipeline of prospects to achieve and exceed sales targets Leverage your sales knowledge and existing Microsoft ecosystem network to position HSO solutions effectively Manage the end-to-end sales process, including lead qualification, solution scoping, negotiation, and contract close Stay updated on the latest trends, advancements, and competitive landscape as it pertains to Professional Services within the Microsoft ecosystem Sound interesting? If so, you’ll have…  Degree in Business, Computer Science, Finance or a related discipline or equivalent education 4+ years of experience in selling Microsoft Business Applications and/or Cloud or related services Prior consulting, business analyst, implementation, or product support experience required, specifically relating to Microsoft Business Solutions Prior sales experience selling Enterprise Solutions, preferably Microsoft Strong and established Professional Services client base within the space Proven ability to navigate difficult conversations and drive effective solutions to business problems with knowledge of pricing tactics and strategies Proven experience in closing business for business applications/technology sales as an Account Executive or Sales Representative in the Professional Services sector Ability to thrive in a dynamic and entrepreneurial environment and to work with a team Ability to travel 30% or more The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page!   HSO is an Equal Opportunity Employer.

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Microsoft D365 F&O PMA Functional Solution Architect

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Microsoft D365 F&O Finance Functional Solution Architect

As a D365 F&O Functional Solution Architect you can expect to…  Serve as the lead Functional Solution Architect (Sr. FSA) on complex, enterprise-scale D365 F&O implementations, owning overall functional architecture across multiple modules and workstreams Act as a trusted advisor to client executives, translating business strategy into scalable, compliant, and future-ready D365 F&O solutions Own and validate end-to-end functional solution design, ensuring alignment across finance, operations, integrations, data, security, and reporting Lead and contribute to enterprise-level project estimation, including scope definition, delivery approach, resourcing strategy, risk identification, and commercial assumptions Perform the Solution Advisory / Lead Architect role during the analysis and envisioning phases of D365 F&O programs Direct and oversee Business Process Analysis (BPA), Solution Blueprint creation, and Fit/Gap analysis, ensuring recommendations align to industry best practices and Microsoft standards Serve as the functional design authority throughout design, build, test, and deployment phases, guiding teams through complex decision-making and trade-offs Establish and govern testing strategy and issue resolution processes, particularly across functional architecture, integrations, and cross-module dependencies Review, validate, and formally sign off on functional specifications, test scripts, data migration strategies, and deployment plans Ensure training and knowledge transfer strategies are comprehensive and position clients for long-term success, adoption, and self-sufficiency Act as the senior escalation point for functional and solution-related issues during and after go-live, including hypercare and stabilization Contribute to the evolution of HSO’s implementation methodology, standards, and accelerators as business paradigms and Microsoft capabilities evolve Share best practices, lessons learned, and architectural guidance across projects and delivery teams Mentor and guide FSAs, Senior Consultants, and Functional Consultants, raising overall delivery quality and consistency Travel as client and business needs dictate (typically up to ~30%) You’re great at…  Mentoring junior technical resources both on-shore and off-shore Articulating architectural options, trade-offs, and risks between different solution approaches Providing senior leadership presence in consulting engagements and client relationships Influencing without authority and driving alignment across large, matrixed organizations Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Solving complex business and technical problems with pragmatic, scalable solutions Coaching, mentoring, and developing junior architects and consultants Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have…  Bachelor’s Degree in Accounting, Business Administration, Information Systems, or related field; CPA strongly preferred 8+ years of combined experience delivering Microsoft D365 F&O / AX solutions, including architecting complex, enterprise-wide systems Proven experience leading multi-phase, multi-country, enterprise-scale implementations Deep experience across assessment, analysis, business case development, solution envisioning, planning, deployment, and benefits realization Demonstrated ability to deliver measurable business value at the executive level A strong track record of serving as the trusted voice at the decision-making table Deep understanding of business operations, financial processes, and industry drivers, preferably within Financial Services, Public Sector, Media, or Life Sciences Working knowledge of relevant ISV solutions, integrations, and ecosystem tools Ability to move fluidly between executive-level architectural discussions and hands-on delivery leadership when required Microsoft D365 F&O Financials certifications preferred  Familiarity and/or experience with D365 F&O Workflow Flexibility to travel as client and business needs require The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.    

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US New York

ERP & CRM (e.g. D365 F&O, D365CE)

Lead D365 F&O Finance Consultant

As a D365 F&O Lead Functional Consultant, you can expect to…   Lead functional workstreams within Microsoft Dynamics 365 Finance & Operations implementations, with accountability for delivery outcomes, solution quality, and alignment to overall project objectives, owning defined solution areas while aligning to broader architectural direction  Drive Business Process Analysis efforts for your domain, facilitating workshops, guiding discussions, and translating outcomes into structured functional designs  Shape Fit/Gap decisions by evaluating business requirements against system capabilities, recommending solution approaches, and progressing decisions in the absence of complete information while identifying where architectural guidance is required  Own and drive functional design decisions within your workstream, ensuring solutions are scalable, consistent, and aligned with overall project standards and long-term system behavior, ensuring solutions are scalable, consistent, and aligned with overall project standards and long-term system behavior  Configure and oversee configuration across Finance modules (e.g., General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash & Bank), ensuring accuracy and alignment to business requirements  Translate complex business processes into clear functional designs and configuration strategies that can be executed by delivery teams  Coordinate across workstreams to manage dependencies, ensuring functional decisions align with integrations, data flows, and downstream system impacts  Drive alignment within and across workstreams by identifying dependencies and escalating broader design conflicts, helping HSO maintain consistency in end-to-end solution behavior  Contribute to broader solution design discussions by providing functional input on process transformation, data structures, and system behavior  Identify and proactively manage risks related to functional design, data integrity, and process alignment within your domain  Guide testing strategy for your workstream, ensuring validation aligns with business requirements and supports end-to-end solution integrity  Support data migration activities by ensuring functional accuracy in mapping, transformation logic, validation, and reconciliation  Lead client-facing discussions within your domain, providing clear recommendations, guiding stakeholders toward decisions, and navigating complex conversations with confidence  Review and provide guidance on deliverables produced by junior consultants, reinforcing quality, consistency, and alignment to standards while leveraging team members effectively  Support estimation and solutioning for defined workstreams, aligning scope, complexity, and delivery approach  Progressively take on broader solution ownership, expanding beyond initial workstream responsibilities while increasing independence in functional design decisions   You’re great at…   Taking ownership of functional solution areas and driving them forward with increasing independence  Operating effectively in complex, fast-paced consulting environments, balancing hands-on delivery with lead expectations while maintaining momentum despite ambiguity  Connecting business processes to system capabilities and understanding how decisions impact upstream and downstream solution components  Facilitating structured discussions that move stakeholders from requirements to decisions, even in ambiguous or evolving environments  Balancing speed and quality by making thoughtful progress while maintaining alignment to standards and long-term solution integrity  Navigating ambiguity by forming recommendations, validating assumptions, and knowing when to escalate broader design considerations  Managing dependencies across workstreams and ensuring your area integrates cleanly into the broader solution  Communicating effectively across business and technical audiences, translating complexity into clear, actionable direction  Identifying risks early and addressing them before they impact delivery timelines or solution quality  Supporting and mentoring junior team members by delegating effectively, providing guidance, and improving overall team output  Operating with accountability and ownership, ensuring commitments are met and outcomes are delivered even within broader project constraints  Strengthening consistency through structured documentation, attention to detail, and repeatable approaches  Understanding how functional decisions contribute to overall solution success and client business outcomes  Promoting the mission and Shared Values of our company   Sound interesting? If so, you’ll have…   Bachelor’s degree in Accounting, Finance, Supply Chain, Information Systems, or a related field  5+ years of hands-on delivery experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) in complex implementation environments  Deep functional experience across Finance modules such as General Ledger, Accounts Payable, Accounts Receivable, Cash & Bank Management, Fixed Assets, and Financial Reporting  Ownership of functional workstreams or defined solution areas within D365 F&O implementations, with accountability for delivery outcomes  Strong understanding of core financial business processes, including record-to-report, procure-to-pay, and order-to-cash  Demonstrated ability to facilitate workshops, gather requirements, and translate business needs into structured functional designs  Exposure to Fit/Gap analysis, configuration strategy, testing, and data migration across multiple phases of the project lifecycle  Comfort operating within Microsoft partner or consulting delivery models, including structured methodologies and cross-functional team collaboration  Confidence engaging in client-facing environments, contributing to solution discussions and guiding stakeholders toward decisions  Working knowledge of the broader Microsoft ecosystem, including Power Platform, integrations, and Azure-based services  Strong analytical, communication, and problem-solving capabilities, with the ability to manage multiple priorities in fast-paced environments  Consistent ownership of work and follow-through on commitments within defined areas of responsibility  Microsoft Dynamics 365 Finance certifications preferred  Functional experience with the PMA (Project Management & Accounting) module preferred, but not required  Willingness to travel as needed to support client engagements  The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.   HSO is an Equal Opportunity Employer.

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Microsoft D365 F&O Lead SCM Consultant

As a D365 Lead Supply Chain Consultant you can expect to... Provide business and application consultancy to our clients   Leads discussions with the client and project teams during the Project Design meetings   Implement and configure supply chain modules of D365 F&O  Carry out prototyping plans, procedure documentation and communicate with project team   Define D365 F&O functional requirement and design documents that developers can use for enhancements   Perform advanced configuration and customization of the Dynamics 365 solution   Manages the testing and QA phases of a project for HSO; Test enhancements for end-user acceptance and accuracy    Organizes the communication between the test teams and technical/functional resources for resolution   Use provided methodologies to deliver successful projects   Identify opportunities to improve the use of the solution   Train power users and end users on efficient use of the solution, share ‘tips and tricks’   Travel to client-site when necessary    Sound interesting? If so, you’ll have…  Bachelor’s Degree in Supply Chain, Logistics, Engineering, or related required   4+ years experience as a D365 F&O Supply Chain Consultant   Experience participating in all stages of multiple D365 F&O implementation projects    Successfully implemented the following modules: Products and Inventory, Procure to pay, Order to cash, Warehouse management, Transportation management, Master planning, Demand and Supply Forecasting, Intercompany Trade, Enterprise Asset Management   Expertise in writing functional specification, gap document and training materials   Ability to organize and managed the resources during the Testing phase   Ability to triage and fix bugs/issues and utilize MS provided technical resources   D365 F&O Supply Chain certifications highly desired Flexibility to travel as the needs of clients and our business dictate   You’re great at…   Developing strong functional, analytical, presentation, documentation, training and interpersonal skills   Building relationships with clients and partners   Prioritizing tasks and communicating commitments   Working in a highly collaborative team environment    Solving complex problems with creative solutions   Learning new concepts quickly and thoroughly   Physical Requirements:  This is a sedentary position that primarily involves sitting/standing. You can expect to:  Remain in a stationary position, often standing or sitting for prolonged periods  Work on a computer and look at a computer screen for prolonged periods  Move about to accomplish tasks or moving from one worksite to another  Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing  Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.)  Assess the accuracy, neatness and thoroughness of the work assigned  Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above    The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.    Check out the reasons why people love to work for us or browse more opportunities on our careers page!    HSO is an Equal Opportunity Employer.             

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US Remote

Consulting & Advisory

Transformation Consultant

As an Advisory Transformation Consultant, you serve as a trusted advisor guiding clients through enterprise transformation from strategy to sustained adoption. You help close the gap between “go-live” and real business change by combining business advisory, process expertise, and change leadership. You work comfortably across executive strategy conversations, facilitated workshops, and execution support — always tying decisions back to measurable outcomes. This role also contributes to the growth of HSO’s Advisory practice through reusable assets, thought leadership, and business development (level-dependent). You're Great At... Translating client strategy into clear transformation roadmaps tied to business value Facilitating executive and stakeholder workshops that drive alignment and decisions Designing future-state business processes grounded in organizational reality Leading change management efforts that enable adoption, readiness, and capability building Connecting people, process, and technology decisions to measurable outcomes Influencing without authority across complex client environments Operating fluidly between strategic advisory and hands-on delivery support What You'll Do... Strategy, Value & Business Care Partner with executive sponsors to define transformation objectives, success measures, and value drivers Build value blueprints connecting business capabilities, processes, and technology investments to KPIs Lead current-state assessments to identify performance gaps and transformation levers Develop phased transformation roadmaps aligned to value, risk, and readiness Process Design & Business Alignment Lead end-to-end business process discovery and future-state design Collaborate with solution architects and functional consultants to align business requirements and configurations Translate process changes into clear role-based change impacts Change Strategy & Adoption Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement Conduct change impact and readiness assessments; identify resistance and mitigation plans Coach executive sponsors and line leaders as visible change change champions Design and facilitate workshops, town halls, and engagement sessions Develop training strategies that build role-based capability - not just system knowledge  Benefits Realization Define adoption and success metrics bridging system usage, process performance, and human behavior Monitor post-implementation benefits realization and recommend corrective actions Facilitate retrospectives and continuous improvement cycles Practice Development Contribute to thought leadership, methodologies, and reusable assets Convert client deliverables into templates, playbooks, and accelerators Document case studies, lessons learned, and best practices What You Bring...  Bachelor’s degree in Business, Management, Organizational Development, or related field 3+ years in consulting, advisory, business transformation, or change management Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred) Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar) Strong analytical skills: business cases, KPIs, process mapping Excellent facilitation and executive communication skills Comfort working across multiple engagements and ambiguous environments Experience in a Microsoft partner consulting environment Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim) Experience with AI/Copilot adoption and organizational change The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.  

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

D365 Supply Chain Functional Solution Architect

As a D365 Supply Chain Solution Architect you can expect to... Act as Functional Solution Architect (FSA) on projects while implementing various modules of D365 for Supply Chain Lead the D365 Supply Chain Management Workstream Perform the Solution Advisory/Solution Architect role in the analysis phase of a D365 F&O implementation Conduct Business Process Analysis (BPA) workshops Accurately estimate entire enterprise-level projects along with appropriate resources and skillsets required Conduct Business Process Analysis (BPA), create the Solution Blueprint document and perform Fit/Gap analysis Act as solution advisor to the project during design/development, testing and deployment phases Ensure a formal process is in place for testing and issues resolution, specifically around the functional architecture and integration points of the implementation Finalize and sign-off on functional specifications, unit and system test scripts, and deployment plans Ensure training will cover all relevant topics allowing client successful use and maintenance of the application Act as escalation point for all support issues during and after a project Travel as the needs of clients and our business dictate You’re great at... Articulating architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platform Providing leadership and effectiveness in consulting and client management Forming and leading virtual teams and collaborating across large, matrix organizations Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Mentoring and guiding junior consultants on best practices/approaches Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company   If this sounds like you, you'll have... 8+ years combined experience with Microsoft D365 SCM implementations, application deployment and architecting complex enterprise systems Project experience including assessment and analysis, designing business case development, envisioning, planning, deployment, benefits analysis, etc. Strong background in ERP concepts, such as supply chain, manufacturing, planning, production, and distribution, WMS experience a plus Ability to translate requirements created by the business and functional analysts into the architecture for the solution Hands-on experience with multi-phase, multi-country, enterprise-wide implementations Proven record of delivering information systems business value at an executive level Ability to be the trusted voice at the decision-making table Ability to move between high-level architectural review/design and the "roll up the sleeves" level of performing all phases of an application delivery project     Benefits We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.      

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GB Manchester

Marketing & Communications

Business Development Representative

Business Development Representative Role purpose The Business Development Representative is responsible for driving HSO’s pipeline growth, converting Marketing Qualified Leads (MQLs) to Sales Qualified Leads (SQLs) for hand off to our Sales Organisation who will qualify and develop them into opportunities.   The role focuses on two pipeline development actions:   Working alongside Marketing Managers and Sales Specialists, the role ensures that every campaign, event, digital engagement and prospect interaction is followed through to a clear SQL outcome.   Proactive prospect engagement, opportunity qualification and market intelligence gathering.    Success is measured not simply by activity levels, but by the creation of high-quality SQLs that are accepted by sales teams and progressed into opportunities..   Opportunity generation and qualification The primary focus of the role is identifying organisations that may benefit from HSO's expertise and progressing conversations into SQLs.. Business Development Reps are expected to conduct meaningful conversations that uncover business challenges, establish buying intent and determine suitability for further sales engagement and action.   Engage prospective customers through telephone, email and LinkedIn activity. Generate qualified SQLs for HSO's sales teams. Qualify opportunities using agreed Budget, Authority, Need and Timeline (BANT) criteria. Gather sufficient information to support effective sales engagement. Schedule and coordinate introductions between prospects and sales specialists where appropriate.   Campaign execution and marketing support Business Development Reps operate as part of the marketing team, ensuring investment in campaigns translates into meaningful conversations and pipeline. And reducing the number of leak points. They provide direct follow-up to marketing activity and help maximise engagement across HSO's target accounts and sectors.   Work alongside Marketing Managers to support campaign objectives. Drive registrations for events, webinars and marketing programmes. Follow up event registrants and attendees. Engage contacts who download HSO content and research. Follow up inbound enquiries and expressions of interest. Ensure all campaign responses receive a clear outcome and disposition.   Customer and market insight Every conversation represents an opportunity to better understand customer priorities, challenges and buying intentions. The Business Development Manager plays an important role in gathering and sharing intelligence that helps HSO improve targeting, messaging and campaign performance.   Capture customer challenges, priorities and business drivers. Identify buying signals and upcoming opportunities. Record competitor insight and market trends where identified. Share feedback that supports campaign optimisation and account planning. Provide regular intelligence to sales and marketing teams.   CRM and process excellence Accurate information is critical to effective reporting, campaign measurement and sales execution. Business Development Managers are expected to maintain complete and timely records of all activities and outcomes within OneCRM.   Maintain accurate account, contact, lead and activity records. Record all engagement outcomes promptly. Update opportunity qualification information. Support closed-loop reporting between marketing and sales. Adhere to agreed data quality standards and processes.   Key performance indicators Performance is measured through a balanced scorecard that considers activity levels, SQL quality, sales acceptance and contribution to pipeline growth. The emphasis is on generating SQLs that can progress through the HSO sales process rather than simply achieving activity targets.   Average 70 successful conversations per day across the month (pro-rated to contracted hours). Convert 30%+ of engaged organisations into Sales Accepted Qualified Opportunities. Convert 65%+ to SQLs that have progressed to  Sales Accepted Opportunities. Maintain 80%+ sales acceptance rate of generated SQLs. CRM data accuracy and compliance. Capture at least 10 validated buying signals, projects or intelligence items per month that support future pipeline generation.  

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GB Manchester

Human Resources & Talent

Marketing Delivery Manager

Marketing Delivery Manager Role purpose The Marketing Delivery Manager sits at the centre of HSO's marketing-to-sales process, ensuring Sales Qualified Leads (SQLs) are consistently qualified, data remains accurate and campaign activity translates into measurable pipeline.   Working across marketing, business development and sales teams, the role provides quality assurance, reporting, operational governance and commercial insight. The objective is to improve conversion rates, maximise marketing effectiveness and provide the business with greater visibility of customer engagement and sales performance.   Opportunity quality and qualification One of the role's core responsibilities is ensuring that SQLs generated by the Business Development team meet HSO's qualification standards and are suitable for progression into the sales Opportunity development process. Through regular review and coaching, the role helps drive continual improvement in SQL quality and conversion rates.   Review and validate SQLs generated by Business Development Managers. Ensure qualification standards are applied consistently. Monitor acceptance and conversion rates. Identify coaching opportunities and areas for improvement. Support the continual refinement of qualification processes.   Sales, marketing and business development coordination The role acts as the operational link between marketing, business development and sales. By facilitating communication and maintaining strong feedback loops, the role helps ensure all teams remain aligned around pipeline generation and campaign success.   Chair the fortnightly Business Development and Sales review meeting. Facilitate updates on prospect engagement and opportunity progression. Gather feedback from sales teams regarding opportunity quality. Support collaboration between Marketing Managers and Business Development Managers. Ensure campaign priorities are reflected in prospect engagement activities.   Reporting and commercial insight The Marketing Delivery Manager is responsible for converting activity and engagement data into meaningful business insight. This information helps shape future campaigns, improve targeting and support informed decision-making across the business.   Produce weekly and monthly performance reports. Track campaign performance, SQL generation and pipeline contribution. Analyse engagement trends, conversion rates and buying signals. Identify patterns emerging from prospect conversations. Present findings and recommendations to marketing leadership and the wider business.   Data governance and CRM management The accuracy of HSO's customer data is fundamental to sales execution, reporting and marketing performance. This role owns the governance and continuous improvement of business development-related data within Dynamics 365.   Maintain standards across account, contact, lead, MQL, SQL andopportunity records. Monitor CRM data quality and completeness. Identify and correct data quality issues. Support reporting accuracy across marketing and sales activities. Recommend process improvements and automation opportunities.   Success measures Success in this role is measured through the quality of insight delivered, improvements in data standards, alignment across teams and the effectiveness of HSO's overall lead-to-pipeline process. There is also an expectation that it will lead to high levels of CRM data accuracy and governance compliance.   Improve sales acceptance: High sales acceptance rates of BDM-generated SQLs. Target 80% acceptance. Increase MQL conversion: Improved conversion from marketing engagement to SQL. Current benchmark 18.8%. Deliver weekly operational insight: Consistent delivery of reporting and business insights.  

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NL Remote

Data & AI

HSO International - Data Engineer

Position: Data Engineer  Department: Data & AI  Visa Sponsorship: You must have legal working rights in the country of your residence within the European region. Sponsorship and relocation are only available within the Netherlands.        What is your goal?    As Data Engineer you will be working on building, maintaining, and optimizing modern data platforms using Microsoft technologies. Your primary focus is on data engineering, platform development, integration, scalability, security and data enablement.  Leading Microsoft Partner   HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally.   HSO International   At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.   Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/    Key Responsibilities  Design, build, and maintain scalable and secure enterprise data platforms.  Develop and optimize end-to-end data pipelines from multiple source systems to analytical and operational data stores.  Implement solutions using Microsoft Fabric and Azure Databricks (nice to have).  Integrate Dynamics 365 data and other enterprise systems into centralized data platforms.  Ensure reliable data flows between source and target systems.  Build data products and datasets that are ready for reporting, dashboards, advanced analytics, and AI use cases.  Maintain high standards of data quality, integrity, governance, and performance.  Apply modern data architecture principles, including Medallion and Lakehouse architectures.  Work with notebooks and infrastructure-as-code approaches to automate and standardize deployments.  Collaborate with Solution Architects, Consultants, and client stakeholders to deliver data platform solutions.  Contribute to technical best practices and continuous improvement within the Data & AI practice.    When are we a match?  You have...  A minimum of five years of experience working with the Microsoft Data Stack.  A minimum of one year of hands-on experience working as a Data Engineer with Microsoft Fabric.  Proven experience designing and implementing enterprise data platforms.  Strong SQL expertise.  Strong Python development skills.  Experience working with Azure-based data services and modern cloud data architectures.  Hands-on experience with notebooks and infrastructure-as-code solutions.  Experience implementing Medallion and Lakehouse architectures.  Experience building and supporting production-grade data pipelines.      You are...  Ambitious and eager to learn.  Fluent in spoken and written English. Additional languages are a strong advantage.  Comfortable working with international colleagues and clients across different cultures and time zones.  Structured, quality-minded, and a strong communicator.    Why should you choose HSO International?   Development and growth   You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions.   Fun and success   You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.   International project exposure     Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.   Freedom and responsibility   You have the freedom and flexibility to organize your workdays, but especially to shape your own career.   Take the next step!   Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!  

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AU Sydney

Sales & Business Development

Business Development Executive, Dynamics 365 ERP

Sydney or Melbourne, Australia | Full-Time Join HSO and Help Shape Digital Transformation Are you a driven business development professional with a passion for Microsoft technology and building strong customer relationships? At HSO, we're a leading global Microsoft business transformation partner and a member of Microsoft's AI Cloud Partner Program. We help organisations unlock value through cloud, AI, and business applications, enabling them to modernise operations and drive sustainable growth. As part of our growing Business Applications practice, we're looking for a Business Development Executive - Dynamics 365 ERP & CRM to drive new business growth across Australia. This role is ideal for a consultative sales professional who thrives on building strategic relationships, developing opportunities, and helping organisations transform through Microsoft technologies. What You'll Be Doing As our Business Development Executive, you will: Identify, qualify and secure new business opportunities for Microsoft Dynamics 365 ERP, CRM and related business applications. Build and execute sales plans that support revenue objectives and pipeline growth. Generate new business through direct prospecting, Microsoft referrals, marketing campaigns, networking and industry engagement. Develop strategic accounts and execute account growth and pursuit strategies. Build trusted relationships with business and technology stakeholders across target customers. Lead customer discovery conversations using a consultative sales approach to uncover business challenges and opportunities. Partner with solution, technical and delivery teams to shape compelling Microsoft-based solutions. Prepare and deliver proposals, business cases, commercial responses and presentations. Manage opportunities through the full sales lifecycle, including forecasting, commercial discussions and contract negotiations. Identify opportunities to expand services and strengthen relationships within existing customers. Build strong relationships with Microsoft sellers and leverage the Microsoft ecosystem to generate new opportunities. Represent HSO at customer, Microsoft and industry events. What You'll Bring Essential Minimum 3 years' experience in B2B business development or consultative technology sales. Experience working within the Microsoft partner ecosystem. Experience selling Microsoft solutions to Small and Medium Corporate or unmanaged accounts across Australia and New Zealand. Proven success generating new business and closing Microsoft Dynamics opportunities. Experience managing the full sales cycle from prospecting through to close. Strong communication, presentation, analytical and stakeholder engagement skills. A proactive, self-driven approach with the ability to manage priorities independently. Commitment to delivering exceptional customer experiences and outcomes. Willingness to travel as required. Desirable Experience selling Microsoft Dynamics 365 ERP, CRM or related business applications. Experience in cloud computing and Microsoft solution selling. Strong understanding of Microsoft partner relationships and go-to-market engagement. Experience selling into Manufacturing and Distribution or Professional Services organisations. An established network within target customer segments across Australia. Why Join HSO? At HSO, you'll be part of a high-performing team that combines deep Microsoft expertise with a collaborative, customer-focused culture. You'll have the opportunity to help organisations solve complex business challenges while advancing your career in one of the fastest-growing areas of enterprise technology. What We Offer The opportunity to work with one of Microsoft's leading global partners. Exposure to innovative Microsoft Dynamics 365, cloud and AI-powered business solutions. Ongoing learning, development and career growth opportunities. Collaboration with experienced consultants, architects and solution specialists. A supportive, entrepreneurial culture where your contribution makes a tangible impact. The opportunity to help organisations transform and modernise their operations through Microsoft technology. Ready to Make an Impact? If you're passionate about business development, Microsoft technology and helping customers achieve meaningful business outcomes, we'd love to hear from you. Apply now and join HSO's mission to deliver business transformation through Microsoft innovation.

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GB Manchester

ERP & CRM (e.g. D365 F&O, D365CE)

Solution Specialist D365 Supply Chain Management

Solution Specialist - Dynamics 365 Supply Chain Management Location: UK (Hybrid)Practice: Advisory About HSO HSO is a Business Transformation Partner with deep industry expertise and global reach. As one of Microsoft's leading partners, we help organisations unlock the full value of Microsoft technology through business-led transformation, industry knowledge and exceptional delivery capability. Our Advisory practice helps customers understand how technology can solve real business challenges, creating compelling visions for transformation and building confidence in investment decisions. As demand for intelligent supply chain solutions continues to grow, we're looking for a Solution Specialist - Dynamics 365 Supply Chain Management (SCM) to help customers understand the possibilities of Dynamics 365 and the wider Microsoft ecosystem. The Role As a Solution Specialist - Dynamics 365 Supply Chain Management, you'll play a key role in helping customers envision and realise modern supply chain transformation. Your primary focus will be Dynamics 365 Supply Chain Management, supporting prospect and customer engagements through discovery, solution demonstrations, workshops and presales activities. You'll help organisations understand how Dynamics 365 can improve operational efficiency, inventory visibility, planning, procurement and warehouse operations through compelling, business-focused storytelling and solution demonstrations. This role is ideally suited to someone who is confident across the common, everyday areas of Dynamics 365 Supply Chain Management and enjoys engaging directly with customers. You don't need to be an expert in every aspect of the wider Dynamics 365 estate from day one. More important is your curiosity, adaptability and willingness to continuously expand your expertise across adjacent Microsoft technologies and business applications. Working within HSO's Advisory practice, you'll collaborate closely with Enterprise Architects, Sales teams and solution specialists to help shape opportunities, strengthen bids and demonstrate the value of Microsoft's business applications platform. A Key Mission of the Role One of the most important objectives of this role is to establish and grow a scalable demonstration capability for Dynamics 365 Supply Chain Management. You will create and maintain a catalogue of reusable demonstrations, scripts, datasets and supporting assets that enable HSO to: Respond to customer opportunities more quickly. Deliver more consistent and compelling demonstrations. Reduce preparation effort across presales teams. Demonstrate industry and process expertise at scale. Improve customer engagement and conversion outcomes. Showcase the value of Dynamics 365 within the wider Microsoft ecosystem. What You'll Be Doing Presales & Customer Engagement Partner with Account Executives, Sales teams and Enterprise Architects to support bids, proposals and customer opportunities. Lead or support supply chain-focused discovery workshops and customer conversations. Understand customer business goals, operational challenges and strategic priorities. Translate customer requirements into compelling solution narratives and demonstration scenarios. Support opportunities throughout the sales cycle, from qualification through to solution validation and conversion. Represent HSO professionally and credibly during customer engagements. Dynamics 365 SCM Demonstrations Design, build and deliver engaging Dynamics 365 Supply Chain Management demonstrations. Showcase the most commonly used areas of the platform, including: Inventory Management Warehouse Management Procurement and Sourcing Product Information Management Sales and Purchase Order Management Supply Planning and Replenishment Focus demonstrations on business outcomes and operational improvement rather than product functionality alone. Develop reusable storyboards, scripts, sample datasets and supporting collateral. Continuously enhance demonstrations based on customer feedback and lessons learned. Extend demonstrations into broader Dynamics 365 and Microsoft platform scenarios where appropriate. Demo Catalogue & Environment Management Develop and maintain a library of reusable SCM demonstration assets. Create repeatable demonstration scenarios aligned to common customer challenges and industry use cases. Build and maintain high-quality demonstration environments. Produce practical guidance for environment setup and configuration. Ensure demonstration environments remain stable, current and aligned with HSO best practice. Contribute to building a scalable operating model for demonstration preparation and delivery. Microsoft Ecosystem & Cross-Practice Collaboration Develop confidence across the Microsoft technologies that support Dynamics 365 Supply Chain Management. Demonstrate how SCM works within the wider Microsoft ecosystem, including: Microsoft Power Platform Microsoft Copilot Microsoft Fabric Azure Services Integration Services Planning Optimisation Sensor Data Intelligence and IoT scenarios Work closely with Finance, Customer Engagement, Power Platform, Data & AI and Integration specialists to create end-to-end customer stories. Help customers understand the broader transformation opportunities available through the Microsoft platform. Continuous Learning & Innovation Expand your knowledge across the wider Dynamics 365 estate, including: Dynamics 365 Finance Project Operations Customer Engagement Power Platform Data & AI Stay current with new Microsoft capabilities and roadmap developments. Share learning through internal communities, demonstrations and knowledge-sharing sessions. Contribute to a culture of innovation, experimentation and continuous improvement. What We're Looking For The ideal candidate combines solid Dynamics 365 Supply Chain Management knowledge with strong customer-facing skills and a genuine desire to broaden their expertise. We're looking for someone who can confidently demonstrate the core capabilities customers use every day while actively developing deeper knowledge across the wider Microsoft business applications landscape. Essential Experience You'll bring: Strong functional knowledge of Dynamics 365 Supply Chain Management. Practical experience across core SCM processes, including: Inventory Management Warehouse Management Procurement and Sourcing Product Information Management Order Management Planning and Replenishment The ability to discuss supply chain challenges and process improvements credibly with customers. Understanding of how supporting Microsoft technologies complement SCM solutions. Strong presentation, communication and storytelling skills. Experience translating customer requirements into solution demonstrations. Experience working in customer-facing consulting, presales, architecture or delivery environments. Strong organisational and planning capability. A genuine desire to broaden expertise across Dynamics 365 and Microsoft technologies. Desirable Experience Experience in any of the following areas would be advantageous: Dynamics 365 Finance. Dynamics 365 Project Operations. Dynamics 365 Customer Engagement. Power Platform. Microsoft Fabric. Azure Services. Microsoft Copilot. Planning Optimisation. Sensor Data Intelligence and IoT solutions. Bid support and proposal development. Presales demonstrations and solution validation workshops. Proof-of-concept and demonstration environment development. Manufacturing, distribution, retail or other supply chain-intensive industries. Personal Attributes We're looking for someone who is: Curious and eager to learn. Self-motivated and proactive. Comfortable managing priorities independently. Collaborative and team-oriented. Open to coaching and continuous improvement. Customer-focused and commercially aware. Professional, credible and engaging. Adaptable in a rapidly changing technology landscape. Pragmatic and solutions-focused. Comfortable drawing on specialist expertise when required. What Success Looks Like In this role, success means: Customers experience compelling supply chain demonstrations that clearly communicate business value. HSO consistently showcases Dynamics 365 Supply Chain Management with confidence and credibility. Sales and Enterprise Architecture teams have a trusted presales specialist who strengthens customer engagements. A scalable catalogue of SCM demonstrations, scripts, datasets and supporting assets is established and maintained. Demonstration preparation becomes faster, more repeatable and more effective. Knowledge steadily expands beyond core SCM processes into the wider Dynamics 365 and Microsoft ecosystem. Emerging Microsoft innovations are quickly evaluated and incorporated into customer conversations where appropriate. HSO's differentiation and win rates are strengthened through exceptional customer engagement and demonstration quality. Career Growth & Development This role offers an excellent opportunity to build a broader career across Microsoft's business applications and intelligent operations ecosystem. You'll be supported to expand your expertise across: Dynamics 365 Finance Dynamics 365 Project Operations Dynamics 365 Customer Engagement Power Platform Microsoft Fabric Copilot and AI capabilities Azure Services Data & Analytics Solution Architecture and Advisory Working alongside HSO's wider Advisory, Data & AI and Business Applications teams, you'll gain exposure to a wide range of industries, customers and transformation initiatives. Why Join HSO? You'll be joining one of Microsoft's leading global partners at an exciting time of growth across Business Applications, Data, AI and Intelligent Operations. You'll have the opportunity to: Shape and influence HSO's supply chain demonstration capability. Work with cutting-edge Microsoft technologies. Help leading organisations modernise their operations and supply chains. Collaborate with experts across multiple Microsoft solution areas. Gain exposure to diverse industries and transformation programmes. Develop expertise beyond SCM into the wider Microsoft ecosystem. Access continuous learning, certification support and professional development opportunities. Work in a culture that values innovation, collaboration and continuous improvement. Most importantly, you'll play a key role in helping customers understand how modern supply chain technology can drive resilience, efficiency and competitive advantage, while building your own expertise within one of Microsoft's most exciting solution areas. Ready to help organisations transform their supply chains with Dynamics 365? We'd love to hear from you.

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NL Remote

Finance & Operations

HSO International - Planning Coordinator

Location: Netherlands ( We don't provide Visa sponsorship. EU Working rights required) Work type: Hybrid, office presence required (40%)   Job type: Full-time, 12-month initial fixed-term contract You will be part of our Finance Team  About HSO HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/About the roleAs Planning Coordinator, you will be part of our Finance Team and support the successful delivery of long-term projects by ensuring effective resource planning, allocation, and utilization. Working closely with Project Managers, Team Leads, and Consultants, you will help build high-performing project teams, maintain planning accuracy, and support workforce and project management activities across the organisation. Key Responsibilities Review and cross-check the project planning created by Project Managers to ensure optimal resource allocation and prevent overallocation. Daily monitor and plan resource capacity, project demand, and future staffing needs. Coordinate with Project Managers and Team Leads to identify and assign suitable resources. Maintain accurate planning and resource availability data within planning systems. Support Project Manager activities, including updating the project planning and timesheet approval. Collaborate with stakeholders to select and assign resources to shape project teams for new or ongoing projects based on skills and (long-term) availability. Act as a key point of contact between project delivery teams and resource stakeholders. Requirements 1-3 years of experience in resource planning, project coordination, PMO, or workforce management. Strong administrative skills with the ability to prioritise and manage multiple activities. Excellent communication skills and confidence working with stakeholders at different levels and challenging Project Managers Strong attention to detail and analytical problem-solving abilities. Proficiency in Microsoft 365 applications: SharePoint, Word, Excel, PowerPoint, Teams). Collaborative mindset, proactive attitude, and eagerness to learn and grow. An excellent level of English, verbal and written   Benefits  Development and growth   This position offers dynamic opportunities for growth. You can continually develop your skills and advance your career in a supportive environment. Fun and success  You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. Freedom and responsibility   You have the freedom and flexibility to organize your workdays, but especially to shape your own career. A good reward   You will receive an excellent salary and good fringe benefits such as a laptop and a mobile phone. 

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