At HSO, our people are at the center of everything we do. As our Payroll and Benefits Manager, you’ll play a critical role in ensuring our employees are supported through accurate payroll, strong benefits administration, and compliant, scalable processes that support a growing professional services organization.

This role partners closely with HR, Finance, and Total Rewards leadership and helps deliver a reliable, high-quality employee experience across payroll, reimbursements, and benefits operations.

As a Payroll and Benefits Manager, you will…

• Oversee end-to-end payroll processing for a multi-state, remote workforce of 400+ employees
• Ensure compliance with federal, state, and local payroll tax regulations across jurisdictions
• Partner with HR and Finance to reconcile payroll accounts and resolve discrepancies
• Support FLSA classification audits and maintain accurate payroll system updates
• Manage expense reimbursement processing, audits, and policy compliance tracking
• Maintain documentation supporting audits and regulatory requirements
• Administer day-to-day benefits operations including enrollments, changes, and terminations
• Serve as a primary employee contact for benefits eligibility, elections, and routine questions
• Support ACA reporting, retirement plan deductions, and annual 401(k) audit preparation
• Coordinate with carriers and third-party administrators to resolve eligibility and file issues
• Deliver benefits orientation sessions for new hires
• Contribute to HR process improvement initiatives that enhance employee experience and operational efficiency
  
  

You’re great at…

• Owning payroll processing in a multi-state environment with accuracy and confidence
• Working deeply inside BambooHR as a system of record—not just running payroll, but troubleshooting, auditing, and improving workflows
• Investigating payroll or benefits discrepancies and driving issues through resolution
• Navigating ambiguity when information is incomplete and determining next steps independently
• Supporting employees through complex claims or eligibility questions with care and clarity
• Explaining payroll and benefits topics clearly to employees, HR partners, and leadership
• Staying calm and structured under pressure, especially during reconciliation or reporting spikes
• Performing detailed payroll variance analysis and identifying root causes quickly
• Managing competing priorities while maintaining strong documentation discipline
• Communicating clearly in writing and cross-functionally with Finance and HR stakeholders
  
  

Success in this role means you...

• Take ownership of payroll questions and follow them through to resolution
• Investigate anomalies confidently instead of escalating prematurely
• Communicate clearly and calmly with stakeholders during sensitive payroll situations
• Support employees with professionalism and compassion when navigating benefits issues
• Bring structure and clarity when processes are evolving or incomplete
• Operate as a trusted partner to HR and Finance leadership

Sound like you? If so, you'll have…

• 5+ years of payroll and benefits administration experience
• Demonstrated experience processing payroll for multi-state U.S. organizations
• Strong hands-on experience working in BambooHR
• Experience investigating payroll discrepancies, benefits claims issues, or reconciliation variances
• Strong knowledge of payroll tax compliance and regulatory reporting requirements
• Experience supporting compliance across ACA, ERISA, HIPAA, and COBRA
• Experience preparing documentation for 401(k) audits
• Experience partnering cross-functionally with HR and Finance
• A bachelor’s degree in HR, Accounting, Business Administration, or a related field (or equivalent experience)

Bonus points if you have…

• Certified Payroll Professional (CPP)
• CEBS, PHR, SPHR, SHRM-CP, or SHRM-SCP certification
• Experience supporting a remote or distributed workforce
• Experience working with self-funded health plans
• Experience improving payroll or benefits processes in a scaling organization
• Experience supporting expense reimbursement compliance and audits

Why join HSO?

HSO is a global Microsoft partner and business transformation leader, helping organizations modernize operations through Dynamics 365, Azure, Data & AI, and the Power Platform ecosystem. Internally, we invest just as intentionally in building scalable people operations that support growth, clarity, and a strong employee experience.

If you enjoy building reliable systems behind the scenes that make organizations run better, you’ll feel at home here.