Account Manager

Remote, US
Sales & Business Development
Full-Time

Role introduction

 

  • Own a portfolio of existing clients to drive renewals and organic expansion within a defined solution set, ensuring strong customer health and predictable revenue retention. 
  • Develop and manage all phases of the existing client lifecycle, including renewal execution, forecasting, risk identification, and close planning. 
  • Identify and drive organic upsell opportunities within current solutions (users, modules, and service extensions). 
  • Maintain accurate and up-to-date account plans, including key stakeholders, solution footprint, and expansion pipeline. 
  • Partner with Delivery and Pre-Sales teams to ensure strong customer adoption, satisfaction, and long-term value realization. 
  • Proactively surface risks related to renewals, delivery, or customer satisfaction and drive resolution across internal teams. 
  • Maintain disciplined pipeline management and forecast accuracy within CRM systems. 
  • Contribute to predictable revenue retention through strong execution and proactive account management. 


You’re great at…

  • Managing a high-volume portfolio of small to mid-tier accounts with strong attention to detail. 
  • Executing structured sales plays with discipline and consistency. 
  • Building and maintaining strong client relationships focused on retention and incremental growth. 
  • Identifying expansion opportunities within existing accounts and converting them into revenue. 
  • Collaborating cross-functionally to ensure customer health. 
  • Maintaining accurate forecasting, pipeline hygiene, and account documentation. 
  • Proactively identifying risks and driving resolution. 
  • Operating effectively within established processes and frameworks. 
  • Staying updated on the latest trends, advancements, and competitive landscape within both the Microsoft ecosystem and industry

 


Sound interesting? If so, you’ll have… 

  • 2+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services
  • Experience managing renewals and expansion opportunities within existing clients. 
  • Experience managing pipeline, forecasting, and CRM accuracy. 
  • Excellent communication, negotiation, and interpersonal skills
  • Direct experience, with the ability to understand and articulate clients' unique business challenges and propose relevant solutions
  • Detail-oriented with strong organizational and time-management skills
  • Ability to thrive in a dynamic and entrepreneurial environment and to work with a team

The Perks

We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

Check out the reasons why people love to work for us or browse more opportunities on our careers page!

 

HSO is an Equal Opportunity Employer.

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LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE

Why work at HSO?

At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients.

  • 1

    Collaborative

    At HSO we enjoy a culture of collaboration and support and a collaborative hybrid working model where we team flexibly with purpose at the heart of our working arrangements. We use teamwork not just to meet challenges, but to also promote one another’s success.

  • 2

    Ever-Evolving

    We believe strongly in our values of always learning, always evolving and not standing still. HSO is dedicated to the ongoing professional development of people starting with the training and certification of our early career starters through to supporting senior experienced professionals.

  • 3

    Value Driven

    Our values and culture are attractive to people who want to work with value-driven teams around the world. Collaborating with colleagues and clients who are experts in their field provides an exceptional opportunity in your career to be continuously upskilling and expanding your knowledge and talent for accelerated learning and career progression.

  • 4

    Entrepreneurial

    At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.