Life at HSO
Katie Freitas
Cross-Industry & Client Marketing Manager
HSO IND - Lead Functional Consultant - Dynamics 365 Project Operations & Sales
Bengaluru, IN
ERP & CRM (e.g. D365 F&O, D365CE)
Full-Time
HSO IND - Lead Functional Consultant - Dynamics 365 Project Operations & Sales
Bengaluru, IN
ERP & CRM (e.g. D365 F&O, D365CE)
Full-Time
Role introduction
Job Role: Lead Functional Consultant
Location: Remote
About HSO
HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specializing in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually.
Experience Required: 8+ years
Role Summary
HSO is seeking experienced Dynamics 365 Functional professionals for a strategic digital transformation program involving Dynamics 365 Sales, Customer Service, Field Service, Marketing, Power Platform, Project Operations, Finance & Operations, Dual-write, AI/Copilot capabilities and advanced analytics. The project includes enterprise-grade implementation and optimization of business processes across sales, project management, resource management, forecasting, invoicing, reporting and automation.
Job Purpose
To lead and deliver Dynamics 365 Project Operations and Sales implementations across customer engagements, ensuring successful solution design, process optimization, deployment and adoption. The role will act as the primary functional lead for customer workshops, solution architecture discussions and implementation delivery while supporting pre-sales and customer relationship management activities. The role focuses on solution strategy, stakeholder management, governance, functional leadership and ensuring scalable CRM implementations aligned with business objectives.
Key Responsibilities
- Lead CRM solution design and functional architecture discussions.
- Review and approve functional designs, user stories and configurations.
- Lead functional workshops and discovery sessions for Dynamics 365 Sales and Project Operations implementations.
- Drive end-to-end solution design across Sales, Project Operations, Finance & Operations and Dual-write integrations.
- Work closely with stakeholders to define business processes, project delivery models, governance and transformation of roadmaps.
- Lead implementation activities related to Leads, Opportunities, Projects, Tasks, Journals, Vendors, Price Lists, Time & Expense management, Forecasting, Budgeting, Invoicing and Resource Utilization.
- Design and Oversee Schedule Board, Resource Requisition, Resource Assignment and Task Planning
- Lead design and optimization of complete sales lifecycle processes.
- Define and improve:
- Lead Lifecycle Management
- Lead to Opportunity process
- Opportunity Management
- Quote to Order process
- Product & pricing management
- Sales forecasting and pipeline management
- Provide recommendations for sales automation and process optimization.
- Lead AI and Copilot adoption initiatives including Sales Copilot, AI Agents, Activity Tracking and intelligent automation.
- Collaborate with technical teams for integrations, Power Platform solutions, Canvas Apps, dashboards and reporting.
- Define reporting strategy using Power BI, embedded analytics and operational dashboards.
- Support pre-sales activities, solution demos, estimation and customer presentations.
- Mentor consultants and ensure best practices, governance and delivery quality.
- Ensure projects are delivered within agreed timelines, quality standards and budget.
- Deliver end-user and key-user training sessions.
Required Skills
- 8+ years of experience in Dynamics 365 implementations.
- Strong expertise in Dynamics 365 Sales module including:
- Sales lifecycle
- Lead management
- Quote-to-order processes
- Security design
- Dashboard & reporting management
- Strong experience in Dynamics 365 CE Project Operations including:
- Project-based sales to delivery lifecycle
- Project setup and Work Breakdown Structure (WBS) / task planning
- Resource scheduling and bookings
- Project documentation and knowledge management
- Project contracts, milestones and invoicing schedules
- Time & expense capture and approval processes
- Cost and revenue recognition profiles
- Billing, forecasting and profitability management
- Understanding of Marketing and Customer Service
- Strong understanding of Dynamics 365 Finance & Operations integration with Project Operations using Dual Write
- Experience working on projects with Copilot, AI Agents, automation.
- Experience working on:
- Customer Engagement to finance integration scenarios
- Project contract synchronization
- Resource and transaction synchronization
- Project invoice and financial integration processes
- Dual Write mappings, troubleshooting, and synchronization monitoring
- Proven track record implementing Dynamics 365 Project Operations solutions in large-scale enterprise deployments, preferably across multi-country rollouts.
- Experience as a Functional Lead or Senior Consultant in at least one international end-to-end Dynamics 365 CRM implementation project, preferably with intercontinental rollouts.
- Experience conducting customer workshops and requirement gathering sessions.
- Strong understanding of implementation methodologies.
- Experience working in Agile delivery models.
- Preferred pre-sales experience including:
- Solution demonstrations
- Estimations
- RFP/RFI responses
- Customer presentations and workshops
- Strong stakeholder management and customer-facing communication.
- Ability to lead global implementations and distributed teams.
- Strong analytical and business process mapping skills.
- Ensure alignment with Microsoft best practices and industry standards.
- Microsoft certifications in Dynamics 365 are preferred.
Relevant Certifications
- Microsoft Certified: Dynamics 365 Project Operations Functional Consultant Associate
- Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
- Microsoft Certified: Power Platform Functional Consultant Associate
- Microsoft Certified: Power Platform App Maker Associate (preferred)
Project Scope Includes
- Dynamics 365 Sales
- Dynamics 365 Project Operations
- Dynamics 365 Finance & Operations
- Dual-write Integration
- Power Platform
- Copilot and AI Agents
- Power BI Dashboards and Reporting
- Lead & Opportunity Management
- Projects, Tasks, Journals and Vendors
- Resource Utilization and Forecasting
- Schedule Board and Resource Assignments
- Time & Expense Management
- Canvas Apps for Time Entries
- Budgeting, Forecasting and Invoicing
- Analytics, Reporting and Activity Tracking
HSO is looking for highly motivated professionals with strong consulting, communication, and customer engagement skills capable of delivering enterprise-scale Dynamics 365 transformation programs.
Apply now!
Fill out the form below, include your resume and we will get in touch with you shortly.
Read story
Tulasi Sanil
Technical Lead | HSO India
Meet Tulasi Sanil
Namitha Suresh
Analyst | HSO India
Meet Namitha Suresh
Shirish Dattapuram
Sr. Functional Consultant | HSO India
Meet Shirish Dattapuram
Appaseheb R. Narasannavar
Associate Director | HSO India
Meet Appasaheb Narasannavar
Career blog
Around the World Together - HSO colleagues Siddharth and Divya Singh
From India to Silicon Valley, and from Malta to Rotterdam: Siddharth and Divya Singh have lived all over the world and worked for the same employers. Together with their daughter, they have seen it all. How did the couple end up at HSO in the Netherlands? In this interview, they share their remarkable story.
Sanya Chhabra
M365 Modern Workplace Architect
Sanya Chhabra empowers teams to transform themselves digitally
Finding the Right Fit: Meet Lynn Bronson
Building Solutions That Scale
Jaap van Dijke
Integration Architect
Building Trust Through Data: Meet Jaap van Dijke
Yosh Lotfi
Cloud Solution Architect, HSO
From Design to Data: Why Thinking Differently Matters More Than Technical Skills
Career blog
From Business Applications to AI: HSO’s Transformation Story
For many years, HSO has been recognised for its deep expertise in business applications and its ability to deliver complex, mission-critical solutions for customers across industries. That foundation remains central to who we are. However, the needs of our clients are evolving, as are we.
Serena van Ooijen
Power Platform consultant
Serena's journey
Stephen Brooks
Senior Strategic Alliances Manager
Micro Interview with Stephen Brooks
Chetan Patel
Data & AI Delivery Lead
Data, AI, and a Second Brain
Fardowsa MacLeod
D365 SC Business Analyst
Curiosity, Creativity, and Data: Fardowsa’s Journey at HSO
George Vourdanos
Principal Data Architect
Driving Innovation in Data & AI: George’s Story at HSO
Luciene Gomes
Data Consultant
From Apprentice to Data Consultant: Luciene Gomes on Building a Future in Data & AI at HSO
Ricardo Aldaco
Solution Architect
Spotlight on Ricardo Aldaco: Designing Smarter Solutions with Data & AI
Grant Bean
Managed Services Service Line Director
Micro Interview with Grant Bean
Sean Platt
Head of Pre-Sales & Service Delivery
Micro Interview with Sean Platt
Nicola Hannay
Head of Marketing
Micro Interview with Nicola Hannay
Career blog
“We’re becoming more international”
Expats bring fresh ideas and new energy. But they also face challenges. A new country, a different culture, unfamiliar work habits – and on top of that, building a social life. To exchange experiences and build connections, an expat community was created. Not a formal club, but a space where international colleagues can meet – over lunch, at a drinks event or just for a good conversation. We spoke with three of them about their experience: what was it like arriving in the Netherlands? What stands out in the work culture here? And what does it mean to be part of this community?
Career blog
HSO Academy: “We hire for attitude, we train for skills”
"Not your diploma, but your drive. Not your experience, but your curiosity." That seems unthinkable – but not at HSO. "With the right basic attitude, anyone can get started here," says Henk-Jan Brommer, manager of HSO Academy. It sounds ambitious, but practice shows that it works.
Saskia Lall
HR Director, HSO UK
Micro Interview with Saskia Lall
Dan Rosehill
Talent Acquisition Partner
Micro Interview with Dan Rosehill
Ben Coleman
Business Development Manager
Micro Interview with Ben Coleman
Kevin Kotzab
Consultant Microsoft Dynamics 365 CE
From graduate to CRM Consultant in under two years
Florian Jung
Consultant Microsoft Dynamics 365
Meet Florian Jung - from consultant to presales at HSO
Divya Singh
Delivery Manager | HSO International
Turning unexpected opportunities into Gold at HSO
Career blog
Meet our recruiters in Germany!
Please meet our recruiters in Germany and if there aren't any live vacancies feel free to make contact directly via email with your CV and cover letter.
Erika Haverkamp
HR Officer | HSO International
Meet Erika Haverkamp, master of all trades at HSO International
Touseef Zafar
Global Service Line Technology Lead, AP
Micro Interview with Touseef Zafar
Matt Birtwistle
Industry Director, HSO
Micro Interview with Matt Birtwistle
Hector Hickmott
Sales Director
Micro Interview with Hector Hickmott
Craig Russell
Cloud Sales Director, HSO
HSO UK announces the appointment of Craig Russell
Julian Smith
UO Service Line Director
Micro Interview with Julian Smith
Sam Yeo
Graduate Consultant
From Classroom to Conference room: How HSO's graduate program is shaping Sam's career
Andy Clough
Industry Director
Micro Interview with Andy Clough
Career blog
Collaborating with other business units
Professional development begins with collaboration. The biggest steps are taken when we combine our knowledge and talents. Take Albert Hol (Project Manager) and Gerben Mulder (Consultant Management). They worked together on a project for a large retailer, where the billing process was renewed within Dynamics Finance & Operations using Azure Functions. The solution enables the retailer to process and invoice about 150,000 order lines quickly and accurately every day.
Career blog
Culture at HSO
HSO has grown rapidly in recent years. This brings change, including in the company culture. To preserve the core of the old culture and embrace new values, a core group has developed a culture compass. Two members of the core group, Behnud and Otto, share their insights.
Jaqui Hoyle
Head of Solution Architecture
Women in tech: From paper-based accounting to Head of Cloud Architecture
William van Zweeden
Marketing Lead HSO International
Employee Event: HSO International Says "Let's Meet at the Beach"
Career blog
Collaboration in a multicultural team
Tanja van den Berg
D365 Functional Consultant
Tanja van den Berg
Career blog
The Journey to Lead Program
Find out how we coach and guide a group of leaders to become the next generation of managers. Léonie Havekes and Nathalie Boerefijn share what they’ve learned in their Journey to Lead.
Georgiana Stuparu
D365 Team Lead
With a passion to help people grow, Georgiana Stuparu builds future leaders at HSO International
Heike Raubenheimer
Project Manager
After 11+ years at HSO it still feels great to see our customers succeed
Ann-Sophie Schmid
HR Business Partner
Ann-Sophie Schmid
Mark Bennigsen
Enterprise Architect
An Architect's Vision: Building Business Value at HSO
Career blog
HSO acquires Great Place to Work Certification
Nadja Ozegovic
Communication & Change Specialist
Nadja Ozegovic on Remote working
Disary Nath Sarkar
Software Engineer
A day in the life of... Disary Nath Sarkar
Jolijn Hurkens
Young Professional
Meet Young Professional Jolijn
Juan Bravo Vargas
Solution Architect
Meet Juan, Author and Innovator at HSO International
Jandus Knoesen
Senior Integration Consultant
Meet Jandus Knoesen, HSO International's passionate problem-solver
Peter van Haaften
Sales Director
With clear and personal vision, Peter van Haaften looks toward the future with HSO
Hannes van Heerden
Program Manager | HSO International
A pathfinder of business possibilities at HSO International
Tudor Radoi
Business Intelligence Consultant | HSO International
Meet Tudor Radoi, who propels HSO clients to the next level
Hatice Aydın
D365 Consultant | HSO International
Hatice Aydın, planting the seeds for success at HSO
Celine Rodriguez
Senior BI Consultant | HSO International
The way of working at HSO is completely different
Sviatoslav Shatokhin
Lead D365 Consultant | HSO International
Being output driven means HSO really suits me
Camilla Krog
Project Manager | HSO International
Camilla Krog drives HSO International firmly towards success
Oksana Danyliak
Sr D365 Consultant | HSO International
Oksana Danyliak driven to reach her full potential at HSO International
Career blog
An inside perspective of HSO's Young Professionals Program Journey
After graduating as an Industrial Engineer in Turkey, Hatice Aydin decided to pursue a career in IT and Business Applications. She was working on ERP projects and doing a master’s degree in software engineering. "It was at this time I realized I wanted to be involved in international and diverse projects while also gaining experience abroad. And so my path crossed with that of HSO International." Here is the story that brought me to HSO International’s Young Professionals Program (YPP).
Peter Kooijman
Program Director | HSO International
HSO offered me the opportunity to work in an international company
Hilde van der Meulen
Lead Consultant | HSO Netherlands
Meet Hilde van der Meulen, the ever-evolving mindset
Career blog
A Strong ambition and Innovative HR Approach
Career blog
Two enlightening weeks conducting BI training in Ghana
Paula Bianca Francisco
Manager Architecture Team | HSO Canada
Meet Paula Bianca Francisco - From Graduate to Manager
Miriam Clancy
Solution Architect | HSO United Kingdom
Miriam Clancy: From end-user to consultant
Moritz Glaser
Solution Architect
Driving performance at HSO and ever evolving his career
Katie Freitas
Cross-Industry & Client Marketing Manager
No problem is too large or small when you collaborate
Related vacancies
IN Remote
Data & AI
HSO India - D365 FO Senior Technical Consultant
Job Description The IT D365 F&O Developer is responsible for designing, developing, customizing, and maintaining Microsoft Dynamics 365 Finance & Operations applications to meet business needs. The role focuses on delivering high-quality solutions that enhance operational efficiency, support digital transformation, and integrate seamlessly with other enterprise systems. Core Responsibilities Develop, customize, and maintain D365 F&O functionalities using X++, Azure DevOps, and related Microsoft technologies. Collaborate with functional consultants and business analysts to translate requirements into accurate, scalable technical solutions. Integrate D365 F&O with other enterprise platforms (e.g., Power Platform, Azure Logic Apps, API frameworks). Manage code promotion, deployments, and version control through Azure DevOps or Lifecycle Services (LCS). Conduct performance tuning, troubleshooting, and technical support for both production and non-production environments. Ensure adherence to Microsoft best practices, security standards, and ITIL-based service management processes. Technical Competences Strong knowledge of D365 F&O architecture, data model, and extensibility framework. Experience with SQL Server, and Power Platform (Power Apps, Power Automate) and Microsoft Fabric Skilled in data integration (Dataverse, Synapse Link, REST APIs) and reporting (SSRS, Power BI). Familiarity with version control, CI/CD pipelines, and automated testing within Azure DevOps. Understanding of LCS project management, monitoring tools, and deployment strategies. Domain Expertise Financial and operational processes — general ledger, procurement, inventory, manufacturing, and project management. Understanding of end-to-end ERP lifecycle: from design and configuration to deployment and support. Experience working in industries such as manufacturing, retail, logistics, or professional services is a plus. Awareness of compliance, audit trails, and data governance (especially in finance and operations contexts). Soft Skill Competences Analytical thinking: Able to diagnose complex issues, find root causes, and propose structured solutions. Collaboration: Works effectively in cross-functional teams, bridging communication between technical and business stakeholders. Adaptability: Quickly learns new Microsoft technologies and adopts continuous improvement practices. Communication: Explains technical concepts in clear, non-technical language and documents code and system logic precisely. Accountability: Takes ownership of deliverables, ensuring development quality and adherence to timelines. Proactive problem-solving: Identifies potential system risks or design flaws early and suggests alternatives. Customer mindset: Understands how technical work supports business value and user experience.
IN Bengaluru
Consulting & Advisory
HSO IND | D365 F&O Technical Consultant
We are looking for a mid-level D365 F&O Technical Consultant to work on product/platform development. This role focuses on building scalable, reusable, and upgrade-safe solutions that can be deployed across multiple customers or business units. You will contribute to the design and development of product features, frameworks, and integrations within the D365 F&O ecosystem. Key Responsibilities:• Assist in designing and developing features, modules, and reusable components on the D365 F&O platform using X++, Azure services, and Microsoft stack.• Collaborate with product managers and senior developers to understand product requirements and contribute to technical solutioning.• Build and enhance data entities, reports, business logic, and user interface components.• Contribute to the creation of product APIs and integrations using OData, REST, or Azure Logic Apps.• Participate in code reviews, unit testing, and debugging to ensure high-quality, reliable code.• Maintain technical documentation for developed features.• Stay up to date with D365 F&O updates, Microsoft roadmap, and apply relevant features to enhance product functionality.• Works independently as well as in a team environment.• Works toward learning new modules / technologies as per the project requirements.Required Skills & Experience:• 4-7 years of experience working with D365 F&O, Dynamics AX, or relevant ERP product development.• Solid understanding of object-oriented programming; experience with X++, C#, or similar languages.• Familiarity with database concepts, SQL, and basic reporting tools.• Interest in building scalable, reusable product features rather than project-specific customizations.• Strong analytical thinking and willingness to work across both frontend and backend components.• Good communication and documentation skills.• Ability to work in an agile, collaborative team environment.
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO IND - Senior Technical Consultant - CE/CRM
Job Role: Senior Technical Consultant Location: Remote About HSO HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specializing in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. Key Responsibilities: As a Senior CE Technical Consultant, you will oversee your own career and personal development with the support of our organization, working side by side with the customers, making a difference. Just in a few weeks’ time you will be ready to step into the exciting world of business consultancy and business processes, supported by the newest Microsoft solutions. Experience with requirement gathering, design, develop and implement Dynamics 365 CE solutions of Sales, Customer Service, Field Service, Marketing and Project Operations for AEC (Architecture, Engineering, Construction) and Legal Industries. Deliver high quality business and software application services to clients. The creation of high quality and sustainable client solutions. Strong understanding of D365 CE architecture and customization capabilities. Strong technical background in Dynamics 365 CE Customization & Configuration and Power Platform. Highly skilled in Plugins, Custom API, JavaScript/Typescript, Power Automate and Power Apps for Dynamics 365 CE to extend and enhance core functionalities. Understanding of Dataverse security roles, field-level security, and environment governance Design and extend model-driven apps, with exposure to canvas apps where required. Experience in Third-party Integration and Azure Integrations (Azure Functions, Azure Logic Apps, Azure Service Bus) and Portals/Power Pages. Experience in configuring build and release pipelines using YAML in Azure DevOps. Good to have experience in Power BI Reporting/Dashboards. Good to have exposure to ETL (Azure Data Factory / SSIS / Any other Data Migration exp) Experience with version control systems like GIT, build automation, and release management using Azure DevOps. Enforce best practices for coding standards, ensuring high-quality, maintainable, and efficient code. Analyze and troubleshoot complex issues, providing effective and timely solutions. Conduct code reviews to provide constructive feedback and mentor junior developers. Collaborate with cross-functional teams to identify and resolve challenges in the development process. Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. Meet customer expectations of business knowledge, skills, and behavior. Identify business/project risk and mitigate or communicate as necessary. Communicate progress updates to relevant parties both formally and informally. Participate in pre-sales activities as requested. Apart from the development tasks, should involve on the Architect roles and responsibilities. Always represent HSO in a professional and positive manner. Advise customers on industries best practices in a proactive rather than passive way Certifications: Power Platform Developer Associate (PL-400) PL-600: Microsoft Power Platform Solution Architect Qualifications and Skills: Bachelor’s degree Excellent written and verbal communication skills. Minimum 5 years of proven hands-on experience in CE Configuration, customization, standard workflows, Power Automate Flows, Dashboards, Model Driven App, Fetch XML, forms and views is a must. Benefits: Health Insurance Food Coupons Gym and Telephone/Internet bill Reimbursement Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years) PF NPS (Optional) HSO Perks Great Work Culture
IN Bengaluru
Consulting & Advisory
HSO IND - Power Platform Developer - Senior Technical Consultant
Job Title: Senior Technical Consultant – Power Platform Location: India (Remote) About HSO HSO is a leading global Microsoft solution integrator, specializing in delivering innovative business solutions powered by the Microsoft Cloud. With deep industry expertise and a strong focus on digital transformation, we help organizations become more agile, data-driven, and future-ready. Role Overview As a Senior Technical Consultant – Power Platform, you will play a key role in designing and delivering scalable, enterprise-grade solutions leveraging Microsoft Power Platform and Microsoft 365 technologies. You will work closely with global clients, lead technical delivery, and contribute to building innovative solutions that drive business value. Key Responsibilities Lead the design and development of solutions using Power Apps, Power Automate, Power Pages, and Dataverse Architect and implement Microsoft 365 and SharePoint Online solutions using SPFx (React, TypeScript) Develop integrations using REST APIs and Microsoft Graph API Build and deploy scalable solutions leveraging Azure services (Functions, Logic Apps, App Services) Drive DevOps practices, including CI/CD pipelines using Azure DevOps Collaborate with functional consultants and business stakeholders to translate requirements into scalable solutions Take ownership of technical delivery across multiple projects in an Agile environment Mentor team members, conduct code reviews, and ensure adherence to best practices Contribute to solution architecture, estimations, and pre-sales activities where required What We’re Looking For Experience 7–10 years of experience in Microsoft technologies with a strong focus on Power Platform Proven experience in consulting environments or client-facing roles Technical Expertise Strong hands-on experience with Power Platform (Power Apps, Power Automate, Power Pages) Deep expertise in SharePoint Online and SPFx (React, TypeScript) Experience with Azure services and cloud-native solution design Solid understanding of Dataverse, integrations, and API-based architectures Experience with CI/CD, Git, and Azure DevOps Preferred Certifications Microsoft Power Platform Solution Architect Expert (PL-600) Microsoft Power Platform Developer (PL-400) Azure certifications (AZ-900 / AI-102 or equivalent) Soft Skills & Mindset Strong consulting mindset with the ability to engage stakeholders effectively Excellent communication and presentation skills Proactive, solution-oriented, and quality-driven approach Ability to work in a fast-paced, global delivery environment Why Join HSO Work with a global Microsoft partner on cutting-edge cloud and AI solutions Opportunity to collaborate with international teams and clients Strong focus on learning, certifications, and career growth Inclusive and high-performance culture
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO IND - Senior Technical Consultant - Azure Integration Services (AIS)
About the Role We are seeking a skilled Senior Azure Integration Engineer with 6–7 years of hands-on experience in Azure Integration Services (AIS) to design, develop, and maintain enterprise integration solutions. The ideal candidate brings deep expertise in integration patterns, transformation technologies, and DevOps practices to deliver reliable, scalable, and secure integrations across cloud and hybrid environments. Key Responsibilities Design and implement end-to-end integration solutions using Azure Logic Apps (Standard and Consumption), Azure Service Bus, Azure API Management, Azure Functions, and Azure Event Grid. Apply Enterprise Integration Patterns (EIP) such as message routing, publish–subscribe, content-based routing, scatter–gather, and saga orchestration to solve complex integration challenges. Develop and maintain data transformations using XSLT and Liquid templates within Azure Logic Apps and Integration Accounts. Build and manage CI/CD pipelines in Azure DevOps for automated build, testing, and deployment of integration artifacts. Author and maintain Infrastructure as Code (IaC) using Bicep or Terraform to provision and manage integration resources across environments. Monitor, troubleshoot, and optimize integration workflows for performance, reliability, and cost-efficiency. Collaborate with architects, developers, business analysts, and stakeholders to gather requirements, define integration contracts, and deliver solutions on schedule. Contribute to integration standards, naming conventions, retry/error-handling policies, and documentation. Required Qualifications Area Requirement Experience 6–7 years of real-world project experience in Azure Integration Services Integration patterns Strong understanding of EIP (message broker, routing, transformation, orchestration, choreography) Azure services Deep hands-on knowledge of Logic Apps, Service Bus, API Management, Functions, Event Grid, Integration Accounts Transformations Proven experience building XSLT maps and Liquid templates for data transformation DevOps & IaC Mandatory experience with Azure DevOps CI/CD pipelines and infrastructure provisioning via Bicep or Terraform Collaboration Demonstrated ability to work effectively in cross-functional and distributed teams Certifications AZ-204 (Azure Developer Associate) and AZ-400 (Azure DevOps Engineer Expert) — mandatory Preferred / Nice-to-Have Experience with B2B/EDI integrations (AS2, X12, EDIFACT). Exposure to hybrid integration using On-Premises Data Gateway. Knowledge of API-first design and OpenAPI specifications. Experience with Azure Key Vault for secrets and certificate management in integration workflows. Understanding of schema validation (XML/JSON) and contract-first development. Mandatory Certifications AZ-204 – Microsoft Certified: Azure Developer Associate AZ-400 – Microsoft Certified: DevOps Engineer Expert
IN Bengaluru
Consulting & Advisory
HSO IND | MS | D365 FO Senior Technical Consultant
Job Description The IT D365 F&O Developer is responsible for designing, developing, customizing, and maintaining Microsoft Dynamics 365 Finance & Operations applications to meet business needs. The role focuses on delivering high-quality solutions that enhance operational efficiency, support digital transformation, and integrate seamlessly with other enterprise systems. Core Responsibilities · Develop, customize, and maintain D365 F&O functionalities using X++, Azure DevOps, and related Microsoft technologies. · Collaborate with functional consultants and business analysts to translate requirements into accurate, scalable technical solutions. · Integrate D365 F&O with other enterprise platforms (e.g., Power Platform, Azure Logic Apps, API frameworks). · Manage code promotion, deployments, and version control through Azure DevOps or Lifecycle Services (LCS). · Conduct performance tuning, troubleshooting, and technical support for both production and non-production environments. · Ensure adherence to Microsoft best practices, security standards, and ITIL-based service management processes. Technical Competences · Strong knowledge of D365 F&O architecture, data model, and extensibility framework. · Experience with X++, C#/.NET, SQL Server, and Power Platform (Power Apps, Power Automate). · Skilled in data integration (ODATA, Data Entities, REST APIs) and reporting (SSRS, Power BI). · Familiarity with version control, CI/CD pipelines, and automated testing within Azure DevOps. · Understanding of LCS project management, monitoring tools, and deployment strategies. Domain Expertise · Financial and operational processes — general ledger, procurement, inventory, manufacturing, and project management. · Understanding of end-to-end ERP lifecycle: from design and configuration to deployment and support. · Experience working in industries such as manufacturing, retail, logistics, or professional services is a plus. · Awareness of compliance, audit trails, and data governance (especially in finance and operations contexts). Soft Skill Competences · Analytical thinking: Able to diagnose complex issues, find root causes, and propose structured solutions. · Collaboration: Works effectively in cross-functional teams, bridging communication between technical and business stakeholders. · Adaptability: Quickly learns new Microsoft technologies and adopts continuous improvement practices. · Communication: Explains technical concepts in clear, non-technical language and documents code and system logic precisely. · Accountability: Takes ownership of deliverables, ensuring development quality and adherence to timelines. · Proactive problem-solving: Identifies potential system risks or design flaws early and suggests alternatives. · Customer mindset: Understands how technical work supports business value and user experience.
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind Technical Lead - AI & Copilot | Studio
Role Summary We are seeking a Senior AI & Copilot Developer to design, develop, and deploy AI-driven applications and copilots that enhance productivity, decision-making, and user experiences across Microsoft 365, Dynamics 365, and the Power Platform. You will work closely with architects, functional consultants, and business stakeholders to create scalable, secure, and intelligent solutions that leverage Azure OpenAI, Microsoft Copilot Studio, and other AI technologies. Key Responsibilities Solution Design & Development Architect and implement AI copilots, plugins, and conversational agents within Copilot Studio, Power Platform, and Dynamics 365. Integrate Azure OpenAI, Cognitive Services, and Azure ML models into business applications. Extend copilots with custom connectors, APIs, and plugins for enterprise scenarios. AI/ML Integration Build and fine-tune prompts, retrieval-augmented generation (RAG) pipelines, and knowledge grounding strategies. Implement AI-powered automation (e.g., Power Automate with Copilot). Ensure solutions align with responsible AI principles (bias, security, compliance). Collaboration & Delivery Partner with business and functional teams to translate requirements into AI use cases. Mentor junior developers and contribute to AI best practices. Support pre-sales and client workshops, showcasing AI/Copilot capabilities. Required Skills & Experience Experience: 6–10 years in software development, with at least 2–3 years in AI/Copilot-related solutions. Strong proficiency in: Microsoft Copilot Studio (building copilots, conversation flows, orchestration). Power Platform (Power Apps, Power Automate, Power Virtual Agents). Dynamics 365 CE / ERP integration with Copilot. Hands-on with Azure OpenAI (GPT models), Azure Cognitive Services, Azure ML. Proficiency in C#, .NET, TypeScript/JavaScript, and Python (for AI/ML integration). Solid knowledge of REST APIs, Graph API, Dataverse, and custom connectors. Experience in prompt engineering and RAG for enterprise copilots. Strong understanding of data security, compliance (GDPR), and responsible AI principles. Ability to work in Agile delivery environments and manage stakeholder expectations. Excellent communication, presentation, and leadership skills. Nice to Have Microsoft Certifications: AI-102 (Azure AI Engineer) PL-200 (Power Platform Functional Consultant) MB-260 (Customer Insights – Data Analyst) Experience with multi-modal AI (text, voice, image) copilots. Background in Data & Analytics (Power BI, Synapse, Fabric). Exposure to Generative AI orchestration frameworks (LangChain, Semantic Kernel).
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind Data Migration and D365 F&O Technical Consultant
HSO GS - Data Migration and D365 F&O Technical Consultant Job Title: D365 F&O Technical & Data Migration (Technical Consultant) Experience Required: 4 to 8 years Work Mode: Remote Location: India (Remote) Job Type: Full-Time Job Summary: We are seeking an experienced and highly skilled D365 F&O Technical & Data Migration Technical Consultant to join our team. The ideal candidate will be responsible for leading data migration strategies, overseeing technical implementation of Microsoft Dynamics 365 Finance & Operations (F&O) solutions, and guiding technical teams across global projects. This is a fully remote role for individuals with deep expertise in D365, AX, and data transformation using Microsoft technologies. Key Responsibilities: Lead the end-to-end data migration process for D365 F&O implementations, ensuring high-quality delivery across multiple modules. Design and implement data migration strategies involving legacy systems, staging databases, and D365 F&O data entities. Collaborate with functional consultants, developers, and stakeholders to ensure successful execution of ERP data migration activities. Develop custom SSIS packages, stored procedures, and scripts to support complex data transformations. Build, lead, and mentor a technical team focused on D365 migrations and integrations. Drive technical design discussions, provide architectural guidance, and recommend best practices. Ensure adherence to data quality standards, compliance, and security protocols during migration. Document technical solutions, data mappings, and transformation rules. Requirements 4 to 8 years of IT experience, with a strong focus on D365 Finance & Operations (F&O) and AX (2009/2012). Proven expertise in data migration tools and methodologies, especially in large-scale global ERP implementations. Hands-on experience with Microsoft SSIS, SQL Server, Power BI, and MSBI suite (SSRS, SSAS). Experience with .NET technologies (C#, VB.NET), Azure, and integration tools like BizTalk is a plus. Strong analytical and problem-solving skills with attention to performance and optimization. Ability to lead cross-functional teams in a virtual/remote setup. Excellent communication, client handling, and documentation skills. Benefits : Health Insurance Food Coupons Gym and Telephone/Internet bill Reimbursement PF NPS (Optional) HSO Perks Great Work Culture
MK Skopje
Project & Program Management
Service Delivery Manager D365 F&O
Ready to take the next step in your service delivery career? At HSO, we’re looking for a driven Service Delivery Manager to join our Managed Services team. This is a great opportunity for someone with a solid foundation in Microsoft Dynamics 365 and service delivery who’s ready to take ownership of customer relationships and lead high-performing teams. In this role, you’ll manage service delivery for a portfolio of customers, ensuring high-quality support, strong performance, and continuous improvement. You’ll work closely with cross-functional teams and clients to deliver value, maintain service standards, and build long-term partnerships. If you enjoy working at the intersection of technology, operations, and customer success, we’d love to hear from you. About HSO At HSO, we’re more than a global IT consultancy, we’re a trusted partner for digital transformation. With over 2,800 professionals across 30+ countries, we help organizations innovate and grow using Microsoft technologies. We are a Microsoft Dynamics Inner Circle member for 21 consecutive years, placing us in the top 1% of partners worldwide. Our expertise spans Dynamics 365, Azure, and industry-focused solutions that drive real business impact. At HSO, you’ll join a diverse team of colleagues, working together on global projects in a collaborative and dynamic environment. Key Responsibilities Lead and support a DevOps customer support team to deliver high-quality managed servicesBuild and maintain strong client relationships, ensuring satisfaction and trustUnderstand customer needs and translate them into effective service deliveryMonitor service performance and ensure SLAs are metHandle escalations and coordinate timely resolutionsSupport budget tracking and contribute to cost optimizationIdentify opportunities for service improvements and act on feedbackCollaborate with internal teams to maintain service standards and resolve complex issues Requirements Essential: 3+ years of experience within the Microsoft Dynamics 365 ecosystemExperience in service delivery, support, or managed services environmentsUnderstanding of Dynamics 365 F&O and Microsoft cloud technologies (Azure)Strong communication skills with a customer-focused mindsetAbility to manage priorities, stakeholders, and service expectationsExperience working in structured environments (Agile, DevOps, or similar) Nice to have: Bachelor’s or Master’s degree in IT, Business, or related fieldExperience with release management, One Version updates, or ISV solutionsFamiliarity with project-to-service transition processesCommercial awareness and ability to identify upsell opportunities This is your chance to grow into a key Service Delivery role where you can combine customer engagement, operational excellence, and Microsoft technology in a truly international setting.
US Remote
Sales & Business Development
Senior Account Manager
Drive multi-solution expansion across a defined portfolio, owning the full account growth strategy and execution plan Build and maintain executive-level relationships to align strategic priorities and unlock larger, more complex opportunities Develop and execute multi-line-of-business (LOB) expansion plans across your portfolio Establish and lead executive sponsor cadence, including QBRs and strategic account reviews Orchestrate opportunities across Pre-Sales, Delivery, Marketing, and Alliances to drive deal success Maintain strong pipeline discipline, forecasting rigor, and a consistent weekly review cadence Leverage Microsoft co-sell motion as a primary growth lever to expand account reach and influence Track and improve overall customer health metrics, including CSAT and NPS, across assigned accounts You’re great at… Owning and driving account growth strategy across multiple solution areas Identifying expansion opportunities and building actionable account plans to increase revenue across LOBs Engaging and influencing director- and VP-level stakeholders to align on strategic initiatives Leading cross-functional teams to successfully orchestrate and close complex deals Managing pipeline health, deal velocity, and forecasting accuracy with consistency Building strong relationships with customers to understand business goals and align HSO solutions Driving customer satisfaction and long-term account growth through proactive engagement Sound interesting? If so, you’ll have… 4+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services Proven experience in expansion selling within enterprise or technology consulting environments Strong consultative selling capabilities with the ability to uncover and align to customer business needs Experience engaging and influencing director- and VP-level stakeholders Demonstrated ability to lead cross-functional teams and orchestrate complex deals Excellent communication, organizational, and relationship management skills The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.
US Remote
Data & AI
Integration Engineer
As a Integration Engineer you can expect to… Design and implement enterprise integration architectures that connect business applications, analytics platforms, and intelligent services across the Microsoft ecosystem Build scalable integrations using Azure Integration Services including Azure API Management (APIM), Logic Apps, Azure Functions, Service Bus, Event Grid, and Event Hubs Develop API-based, event-driven, and message-based architectures connecting ERP, CRM, Dataverse, analytics platforms, and external enterprise systems Enable downstream analytics and AI workloads by delivering ingestion pipelines into Microsoft Fabric, Synapse, Azure Databricks, and Power BI semantic environments Support integration patterns required for Copilot, Azure OpenAI, semantic search, and intelligent application scenarios Integrate Microsoft Business Applications including Dynamics 365 and Dataverse with Azure data platforms and enterprise systems Develop secure APIs and integration workflows leveraging OAuth2, Managed Identities, and APIM policies Implement Infrastructure as Code (IaC) using Bicep and YAML to support consistent and repeatable deployments Build and maintain CI/CD pipelines using Azure DevOps to support automated delivery across development, test, and production environments Design resilient integrations with monitoring, alerting, retry logic, and observability frameworks to ensure production reliability Collaborate with solution architects, consultants, and client stakeholders to translate target-state designs into production-ready integration architectures Participate in technical discovery workshops with clients to define integration strategies and architectural approaches Establish reusable integration patterns, accelerators, and delivery frameworks across engagements Support enterprise governance, networking, identity, and security best practices across integration workloads You’re great at… Designing enterprise integration architectures across cloud-native environments that connect business applications, analytics platforms, and intelligent services into a cohesive data ecosystem Selecting and implementing appropriate Azure Integration Services patterns using APIM, Logic Apps, Azure Functions, Service Bus, Event Grid, and Event Hubs based on scalability, latency, and reliability requirements Building event-driven and near-real-time integration solutions that support operational reporting, automation, and data movement across distributed platforms Designing secure, reusable API layers that enable interoperability between internal systems, external services, analytics environments, and enterprise data platforms Integrating Dynamics 365, Dataverse, SQL platforms, and enterprise SaaS applications into Azure-based data estates that support downstream reporting and intelligent workloads Delivering ingestion pipelines that support analytics platforms such as Microsoft Fabric, Synapse, Azure Databricks, and Power BI by ensuring data arrives reliably and consistently in production-ready form Supporting integration scenarios that enable intelligent applications, including Copilot and Azure OpenAI solutions, by preparing structured and unstructured data pipelines Implementing change data capture, streaming ingestion, and event-based synchronization strategies for near-real-time data movement where appropriate Implementing monitoring, alerting, retry logic, and observability frameworks that maintain reliability across enterprise integration pipelines Applying secure authentication and authorization strategies using OAuth2, Managed Identities, and Azure security best practices across system boundaries Translating solution architecture into production-ready implementations while collaborating effectively with architects, engineers, and client stakeholders Contributing reusable integration accelerators, templates, or delivery patterns that improve consistency and speed across consulting engagements Communicating integration tradeoffs clearly to technical and functional audiences to support informed decisions about performance, scalability, and platform design Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… 5+ years designing and delivering enterprise integration solutions in Azure environments Hands-on delivery using Azure Integration Services such as API Management, Logic Apps, Azure Functions, Service Bus, Event Grid, or Event Hubs Support of analytics or modern data estate implementations across platforms such as Microsoft Fabric, Synapse, Azure Databricks, or Power BI Integration of Microsoft Business Applications such as Dynamics 365 or Dataverse with Azure-based services and enterprise systems Design of API-based, event-driven, or message-based integration architectures in distributed environments Implementation of CI/CD pipelines and Infrastructure as Code using Azure DevOps, Bicep, or equivalent tooling Definition of integration patterns supporting scalable enterprise data platforms across Dynamics 365, Dataverse, and Azure analytics services Delivery within consulting, multi-client, or enterprise transformation environments Strong collaboration across architects, engineers, and delivery teams Microsoft Azure certifications such as Azure Developer Associate or Azure Solutions Architect Associate preferred
GB Manchester
Finance & Operations
Head of Financial Planning & Analysis
Head of Financial Planning & Analysis About HSO HSO is a leading global Microsoft partner specialising in business transformation powered by the Microsoft Cloud. With deep expertise across Microsoft Dynamics 365, Microsoft Azure, and the Microsoft Power Platform, we help organisations modernise operations, unlock data-driven insights, and embrace AI-led innovation. Founded in 1987, HSO operates globally across Europe, North America, and Asia, with over 2,800 employees. As a member of Microsoft’s Inner Circle, we deliver high-impact transformation programmes across industries, combining deep technical expertise with a pragmatic, results-driven approach. With continued growth, both organic and through acquisition, we are strengthening our regional finance capability. This is a key role at the heart of driving financial performance and supporting strategic decision-making. Why join HSO? At HSO, our people are at the centre of everything we do. We foster a culture built on collaboration, innovation, and continuous improvement. You’ll be joining a team that: Operates in a fast-growing, international environment Works closely with senior leadership to shape business performance Invests in development, progression, and continuous learning Plays a key role in finance transformation and systems evolution The Role As Head of FP&A, you will be responsible for financial planning, forecasting, and performance analysis across your region. Acting as a strategic business partner to the regional leadership team, you will provide insight into financial performance, support decision-making, and drive profitability. This role sits at the intersection of Finance, Operations, and Delivery in a project-based consulting environment, with a strong focus on project financials, utilisation, and margin performance. You will also play an important role in aligning regional processes with Group Finance and supporting ongoing transformation initiatives, including the rollout of Dynamics 365 Finance. What you’ll be doing Lead regional budgeting, forecasting, and financial planning processes Own and manage the regional financial business plan in collaboration with leadership Deliver accurate, insightful financial reporting and performance analysis Monitor and analyse project financials, including revenue, cost, utilisation, and margins Partner with Service Line Leads and Project Managers to challenge assumptions and improve performance Provide weekly and monthly insight into performance vs budget and forecast Conduct ad hoc analysis on project profitability, cost drivers, and headcount trends Act as a trusted business partner to the regional leadership team Identify risks and opportunities, proactively escalating and driving action Support month-end close with variance analysis and performance commentary Collaborate with HR, Resource Management, and Operations to align capacity and financial planning Contribute to strategic decision-making and business planning Drive improvements in financial processes, systems, and reporting Support alignment with Group Finance, including participation in global initiatives and best practice adoption What we’re looking for Essential Degree in Finance, Accounting, Business, or related field 7+ years of experience in FP&A, controlling, or financial analysis Strong experience in budgeting, forecasting, and management reporting Experience in a project-based or professional services environment Strong analytical and problem-solving skills Ability to influence and partner with senior stakeholders Excellent communication skills (written and verbal) Strong understanding of financial drivers in a services business (utilisation, revenue, margin) Desirable Experience in an international or matrix organisation Experience with Microsoft Dynamics 365 Finance Exposure to finance transformation or systems implementation Experience working within a Microsoft partner or IT consultancy environment Key competencies Commercially aware and results-driven Strong business partnering capability Analytical and detail-oriented Proactive and able to challenge constructively Organised with the ability to manage multiple priorities Collaborative and team-focused Comfortable working in a fast-paced, evolving environment Location UK-based (remote with travel to Manchester office and other locations as required) Benefits HSO offers a competitive salary and benefits package, along with: Opportunities for career progression within a global organisation Exposure to senior leadership and strategic decision-making Ongoing development and training Flexible working environment A collaborative and supportive culture
US Remote
Sales & Business Development
Account Manager
Own a portfolio of existing clients to drive renewals and organic expansion within a defined solution set, ensuring strong customer health and predictable revenue retention. Develop and manage all phases of the existing client lifecycle, including renewal execution, forecasting, risk identification, and close planning. Identify and drive organic upsell opportunities within current solutions (users, modules, and service extensions). Maintain accurate and up-to-date account plans, including key stakeholders, solution footprint, and expansion pipeline. Partner with Delivery and Pre-Sales teams to ensure strong customer adoption, satisfaction, and long-term value realization. Proactively surface risks related to renewals, delivery, or customer satisfaction and drive resolution across internal teams. Maintain disciplined pipeline management and forecast accuracy within CRM systems. Contribute to predictable revenue retention through strong execution and proactive account management. You’re great at… Managing a high-volume portfolio of small to mid-tier accounts with strong attention to detail. Executing structured sales plays with discipline and consistency. Building and maintaining strong client relationships focused on retention and incremental growth. Identifying expansion opportunities within existing accounts and converting them into revenue. Collaborating cross-functionally to ensure customer health. Maintaining accurate forecasting, pipeline hygiene, and account documentation. Proactively identifying risks and driving resolution. Operating effectively within established processes and frameworks. Staying updated on the latest trends, advancements, and competitive landscape within both the Microsoft ecosystem and industry Sound interesting? If so, you’ll have… 2+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services Experience managing renewals and expansion opportunities within existing clients. Experience managing pipeline, forecasting, and CRM accuracy. Excellent communication, negotiation, and interpersonal skills Direct experience, with the ability to understand and articulate clients' unique business challenges and propose relevant solutions Detail-oriented with strong organizational and time-management skills Ability to thrive in a dynamic and entrepreneurial environment and to work with a team The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.
US Remote
Marketing & Communications
Campaign Marketing Manager
As a Campaign Marketing Manager you can expect to… Support the execution of integrated marketing campaigns across webinars, in-person events, and digital programs for HSO’s Professional Services industries Work closely with the Director of Marketing to bring campaign plans to life by supporting execution, content development, and coordination across channels, ensuring every program is executed at a high standard and contributes to pipeline Work in a hands-on role and organized, creative, and comfortable managing multiple moving pieces Own end-to-end execution of select digital events, including setup, coordination, promotion, and follow-up Manage timelines, dependencies, and deliverables with a high level of accuracy and accountability Coordinate across internal stakeholders (BDMs, Sales, SMEs), external vendors, and freelancers Execute campaign components including emails, landing pages, paid support, and nurture flows Support in-person events including logistics, outreach, and post-event follow-up Write and build high-performing email campaigns, nurture sequences, and LinkedIn content Support development of blogs, landing pages, demo videos, case studies, and other campaign assets Translate SME input into clear, compelling presentation decks and campaign assets Support video content creation (editing or coordinating production) for campaigns and follow-up Track campaign performance (registrations, attendance, engagement, pipeline contribution) Continuously optimize email performance (subject lines, messaging, cadence, A/B testing) Proactively identify and resolve issues related to email deliverability, list health, and campaign setup Build and QA campaigns in CRM/marketing automation tools Work closely with cross-functional teams to support segmentation, campaign execution, and performance tracking Sound interesting? If so, you’ll have… Associate's degree in Marketing, Business Administration, or related field 5-7 years of experience in B2B marketing, campaign execution, or demand generation Exceptionally detail-oriented Proven ability to manage multiple campaigns and deadlines without dropping the ball Strong writing skills across email, social, and basic long-form content Creativity and ability to think outside the box Hands-on experience building and optimizing email campaigns (including deliverability fundamentals) Experience with CRM and marketing automation tools (Dynamics 365 CE/CRM preferred but not required) Strong collaborator who can take direction and execute independently Experience marketing to or within the professional services industry and/or with another Microsoft Partner is a plus You’re great at… Multitasking, being flexible & paying close attention to detail Working in a highly collaborative team environment Holding yourself accountable for delivering the highest quality work Learning new concepts quickly and thoroughly Having an AI-forward mindset — you actively use AI tools today to improve your work Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
US Remote
Customer Success / Support
Vice President, Managed Services
As the Vice President of Managed Services, you can expect to... Serve as the visionary leader driving the reach of our Managed Services business by overseeing the development and execution of strategies which create consistent business growth, client satisfaction, and operational excellence Develop and execute strategies to grow the Managed Services business, selling and delivering cross-platform Managed Services programs to expand our client base Lead and oversee the Managed Services business through world-class service delivery, operations, and client management Liaise with Managed Services Directors and Service Line Leads to identify and align on best practices in engaging and selling HSO solutions Collaborate with sales and marketing teams to drive revenue growth and achieve business objectives Ensure high levels of customer satisfaction providing strategic guidance during customer transformation journeys from delivery to maintenance, presenting to key stakeholders and creating partnerships that lead to long-term engagements Lead a team motivated by success by staying ahead of industry trends and Microsoft updates, fostering a culture of excellence and continuous improvement You’re great at… Utilizing your knowledge of Managed Services to provide technical and operational support that creates compelling value propositions aligned customer needs Developing long-standing relationships with key buyers and decision-makers, acting as an executive sponsor to ensure a consistent, high-quality delivery of solutions Driving operational efficiency and excellence within the HSO Managed Services practice: optimizing delivery processes, resource utilization, profitability analysis, and overall financial performance Leading, coaching, and mentoring the Managed Services team in the development of processes, tools, and efficiencies that optimize clients’ Managed Services experience Contributing to the development of thought leadership content, such as whitepapers, webinars, and presentations with a keen eye toward optimizing business growth Strong experience in the Microsoft product suite especially Dynamics F&O and CE as well as Azure Data and Applications Equivalent experience supporting clients running ERP and CRM systems Sound interesting? If so, you’ll have… Bachelor’s degree in Information Technology, Business Administration, or relevant field Minimum of 10 years selling Managed Services, with a focus on cloud services in a Consulting or Professional Services setting Minimum of 10 years previous leadership or managerial experience within a consulting or services organization Proven track record of successfully leading and managing Managed Services teams, including P&L responsibility in an ever changing technology environments Excellent Executive communication and interpersonal skills, with the ability to interact with clients and internal stakeholders at all levels Strong business acumen, strategic thinking, and a track record of driving business growth The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
MK Skopje
Software Engineering & Development
Senior .NET Developer (Azure & AI-Driven Engineering)
About HSO HSO is a leading global Microsoft solutions integrator, specialising in Dynamics 365, Azure, Data & AI. With over 2,500 professionals across Europe, Asia, and North America, we help enterprise organisations transform their business through innovative, scalable, and data-driven solutions. At HSO, we combine deep industry expertise with the power of the Microsoft ecosystem, enabling our clients to stay ahead in a rapidly evolving digital landscape. The Role As a Senior .NET Developer, you will play a key role in designing and delivering enterprise-grade, cloud-native solutions on Microsoft Azure. You will work closely with solution architects, consultants, and international teams to deliver high-quality implementations that drive real business value. This role is ideal for a pro-code developer who embraces modern engineering practices and leverages AI-assisted development tools such as GitHub Copilot to enhance productivity, quality, and innovation. What You Will Do Design, develop, and deliver robust, scalable solutions using C# and modern .NET technologies Build and optimise cloud-native applications leveraging Microsoft Azure services Collaborate with functional and technical teams across HSO to deliver end-to-end solutions Apply best practices in software engineering (clean code, SOLID principles, design patterns) Use GitHub Copilot and AI-assisted tooling to improve development efficiency and code quality Contribute to solution architecture and technical design decisions Implement integration patterns, APIs, and microservices-based architectures Support DevOps practices, including CI/CD pipelines, automated testing, and monitoring Mentor junior developers and actively contribute to knowledge sharing within the team Who You Are A senior, hands-on developer with a strong sense of ownership and accountability Passionate about technology, innovation, and continuous improvement Comfortable working in a collaborative, international, and fast-paced environment Proactive in adopting new tools, including AI-enabled development approaches Focused on delivering business value, not just technical solutions Your Experience Strong expertise in C# and .NET (Core / .NET 6+) Proven experience with Microsoft Azure, including services such as: Azure App Services Azure Functions Azure Storage & Azure SQL Messaging services (Service Bus, Event Grid) Experience with API development, integrations, and microservices architectures Hands-on experience with GitHub and modern version control workflows Practical experience using GitHub Copilot or similar AI development tools Solid understanding of cloud architecture and distributed systems Experience with CI/CD pipelines and DevOps practices Familiarity with Docker and container-based deployments Nice to Have Exposure to Data & AI solutions within Azure (AI Services, Machine Learning) Microsoft certifications (e.g. Azure Developer Associate, Azure Solutions Architect) Experience working within Dynamics 365 or Power Platform ecosystems What We Offer Work on innovative, international projects Continuous investment in your professional development and certifications Access to the latest Microsoft technologies and AI-enabled tools A collaborative culture focused on knowledge sharing and excellence Clear career growth paths within a global organisation Flexible working model supporting work-life balance Why Join HSO? At HSO, we don’t just implement technology—we empower organisations to transform and grow. You will be part of a team that values expertise, innovation, and impact, working on projects where your contribution truly matters. Apply Now Ready to shape the future of cloud engineering with Azure, .NET, and AI-driven development? Join HSO and be part of something bigger. #LI-IH1
US Remote
Sales & Business Development
Microsoft Business Development Manager
As a Microsoft Business Development Manager, you can expect to… Develop and identify new opportunities through outbound lead generation, inbound lead follow-up, and cultivation of prospects within the Public Sector, positioning Microsoft-based solutions delivered by HSO Drive new and incremental leads using a multi-channel outbound approach including phone, email, LinkedIn, video, AI-assisted research, intent signals, and personalized outreach to engage public sector decision-makers. Use modern AI and sales engagement tools to research accounts, identify buying signals, personalize messaging, and improve prospecting efficiency Conduct high-volume, targeted outbound calling into public sector organizations to introduce HSO, articulate our role as a Microsoft partner, qualify interest, and uncover business challenges Engage prospects around public sector–specific needs such as digital transformation, ERP/financial system modernization, operational efficiency, data transparency, security, compliance, and scalability—leveraging the Microsoft technology stack Meet or exceed targets established by leadership, including the number of qualified public sector opportunities cultivated Partner closely with sales, marketing, Microsoft, and solution teams to execute coordinated account-based and industry-focused campaigns Qualify opportunities thoughtfully by uncovering business drivers, urgency, stakeholder alignment, and organizational readiness Maintain accurate activity tracking, notes, and opportunity details in the CRM system Attend and complete product, service, industry, and sales training as assigned by management, including Microsoft solution and industry training You’re great at… Leading authentic discovery conversations that uncover real business challenges rather than relying on scripted outreach Combining traditional relationship-building skills with modern outbound techniques and AI-enabled prospecting Writing personalized outreach that actually sounds human and relevant Staying resilient, focused, and motivated in a role that involves high-volume outbound activity, frequent rejection, and longer sales cycles Leveraging tools and technology to work smarter, prioritize effectively, and scale your efforts without sacrificing quality Quickly understanding a prospect’s business environment and tailoring your message to what matters most to them Qualifying opportunities with intention so sales teams receive well-positioned, high-quality leads Working with initiative, drive, and persistence to overcome obstacles and consistently achieve your goals Managing your time effectively while balancing outreach, follow-up, and collaboration Building credibility and trust through clear, confident communication across phone, email, LinkedIn, and virtual meetings Translating technology concepts into clear business value for non-technical audiences, drawing on your experience in software or SaaS Working independently with a high degree of ownership while collaborating closely with sales and marketing partners Building credibility and relationships within professional, process-oriented client environments commonly found across Public Sector organizations Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s degree in business, communications, IT, or a related field 2+ years of experience in business development, inside sales, solution selling, or telemarketing Proven hunter mindset with strong outbound prospecting and cold-calling skills Experience using modern sales and AI tools to support prospecting, personalization, research, and pipeline generation Comfort executing multi-channel outbound strategies beyond just email Experience conducting consultative sales conversations and effective needs assessments Comfort engaging stakeholders at multiple levels of an organization and navigating longer, more complex buying cycles A track record of qualifying opportunities based on business need, not just interest Discipline around CRM usage, documentation, and follow-through Experience in Public Sector, Microsoft technologies, ERP/CRM, cloud, or digital transformation solutions is considered an asset Willingness to travel as needed to support client or HSO engagements The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
AU Sydney
Consulting & Advisory
Solution Architect
Location: Sydney, NSW, AustraliaEmployment Type: Full-time About HSO HSO is a leading global Microsoft solution integrator specialising in delivering innovative business solutions using Microsoft Dynamics 365 and the Power Platform. We work with enterprise clients across multiple industries to deliver high-quality digital transformation outcomes. About the Role We are seeking an experienced Solution Architect to lead the design and delivery of Microsoft-based solutions across complex client engagements. This role combines hands-on solution architecture with team leadership responsibilities, supporting delivery across our NSW consulting team. You will be responsible for shaping end-to-end solution design, guiding stakeholders through key decisions, and ensuring outcomes are scalable, practical, and aligned with platform capabilities. Key Responsibilities Lead end-to-end solution architecture across client engagements, including functional, technical, integration, and data design Translate business requirements into cohesive solutions using Microsoft Dynamics 365 and Power Platform Define architecture approach, integration strategy, environment design, and security models Facilitate solution design workshops with business and technical stakeholders Provide clear recommendations, options, and trade-offs to support decision making Partner with architects, delivery leads, and project managers to ensure consistency across delivery Govern design decisions throughout the project lifecycle from requirements through to deployment Review and approve key solution design artefacts and documentation Support testing strategy and identify risks early in delivery Act as a trusted advisor to senior client stakeholders Contribute to pre-sales activities including solution input and estimates Support team capability uplift, mentoring, and knowledge sharing Skills & Experience Required Proven experience delivering Microsoft Dynamics 365 solutions in a consulting or professional services environment Strong experience with Dynamics 365 (Unified Operations and/or Customer Engagement) and Power Platform Experience working in complex, multi-stream delivery environments Strong understanding of end-to-end solution design and architecture principles Experience using Azure DevOps for managing requirements, user stories, and delivery scope Ability to guide technical and functional design decisions across projects Strong stakeholder engagement and communication skills About You You are a confident communicator who can work with both technical teams and senior stakeholders You bring a structured but pragmatic approach to problem solving You are comfortable balancing delivery quality, timelines, and commercial considerations You can foster a collaborative, high-performing team environment Additional Information This is a full-time position based in Sydney, Australia Occasional travel to client sites may be required
GB Remote
Marketing & Communications
Senior Marketing Manager
Senior Marketing Manager About HSO HSO is a business transformation partner with deep industry expertise and global reach. We help organisations unlock the full value of the Microsoft Cloud by combining Azure, Data, AI, Copilot, Security, and Business Applications to deliver intelligent, scalable digital platforms. Founded in 1987, HSO has more than 2,500 professionals across Europe, North America, and Asia and is a member of Microsoft’s Inner Circle representing the top one percent of partners worldwide. HSO’s market credibility is reinforced by independent analyst recognition. In The Forrester Wave: Microsoft Business Application Services Q1 2026, HSO was recognised as a Strong Performer and positioned among the largest global systems integrators in the market, reflecting our enterprise delivery capability, industry solutions, and deep Microsoft expertise. While this recognition highlights our heritage in transformation programmes, HSO’s strategic focus is centred on intelligent cloud platforms, strong data foundations, and next generation AI. Our innovation roadmap is evolving from Copilot enabled productivity to agentic AI solutions supported by dedicated AI innovation capabilities and joint initiatives with Microsoft. This positions HSO as a partner not only for digital transformation but for building more intelligent, automated, and data driven organisations. Why join HSO? At HSO, our people are at the centre of everything we do. We foster a culture built on collaboration, innovation, and continuous learning. You’ll be joining a team that: Works at the forefront of AI, automation, and cloud transformation Invests in training, certifications, and career development Encourages flexibility, wellbeing, and work-life balance Delivers impactful, enterprise-scale programmes The Role As a Marketing Campaigns Manager, you will drive demand generation and brand positioning across HSO’s core solution areas, including business applications, cloud, data, and AI. This role is industry-agnostic and focuses on building and executing integrated marketing campaigns aligned to solution offerings and go-to-market priorities, rather than specific vertical sectors. You will work closely with Sales, Delivery, and Global Marketing teams to create campaigns that generate pipeline, strengthen brand presence, and support revenue growth. What you’ll be doing Develop and execute integrated, multi-channel marketing campaigns to drive pipeline growth Align campaign strategy with HSO’s solution portfolio and Microsoft priorities Collaborate with Group Marketing to localise and activate global campaigns Define audience segmentation, buyer personas, and messaging frameworks Position HSO as a thought leader in Microsoft technologies, including cloud, data, and AI Plan and deliver digital campaigns, webinars, and events Partner with Sales to support opportunity generation and progression Develop high-quality content including case studies, blogs, whitepapers, and sales assets Manage external agencies and partners where required Oversee campaign budgets and optimise ROI across channels Track, measure, and report on campaign performance and pipeline impact Leverage CRM and marketing automation tools (e.g. Dynamics 365) Continuously optimise campaigns using data, insights, and emerging marketing technologies (including AI-driven tools) What we’re looking for Essential 8+ years of B2B marketing experience within technology or professional services Proven track record in delivering demand generation and pipeline growth campaigns Strong experience in digital marketing and multi-channel campaign execution Experience with CRM and marketing automation platforms (e.g. Dynamics 365) Ability to work cross-functionally with Sales and technical stakeholders Strong communication, planning, and organisational skills Data-driven mindset with experience measuring marketing performance Desirable Experience with Account-Based Marketing (ABM) Familiarity with Microsoft technologies (Dynamics 365, Azure, Power Platform) Experience working within a Microsoft Partner or consultancy environment Knowledge of tools such as Google Analytics, SEMrush, Canva, Adobe InDesign Experience creating multimedia or video content Key competencies Commercially focused and results-driven Creative and strategic thinker Strong analytical and problem-solving skills Ability to manage multiple campaigns simultaneously Collaborative and stakeholder-focused Adaptable in a fast-paced environment Location Hybrid working with travel as required Benefits HSO offers a competitive salary, bonus, and benefits package, along with: Continuous learning and development Access to certifications and training Career progression within a global organisation Flexible working environment Supportive and collaborative culture
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Senior D365 CE Technical Solution Architect
As a D365 CE Sr. Technical Solution Architect, you can expect to… Define architecture direction across complex, multi-workstream Dynamics 365 Customer Engagement implementations spanning Dataverse, Power Platform, Azure services, and enterprise integration layers. Establish solution modeling standards that support long-term platform scalability, extensibility, and alignment with Microsoft roadmap evolution across Copilot, Fabric, and Power Platform. Own cross-platform integration strategy connecting Dynamics 365 CE with Azure services, enterprise data platforms, analytics environments, and external business systems to support multi-service-line solution continuity. Guide extensibility decisions across configuration, customization, and Azure-based patterns to ensure maintainable solutions that support future platform expansion beyond initial CE implementations. Establish environment topology strategies and lifecycle management guardrails supporting secure, repeatable, and high-velocity delivery across concurrent engagements and evolving enterprise programs. Provide technical leadership across delivery teams to ensure alignment with performance expectations, security standards, and enterprise governance requirements in complex implementation environments. Support architecture alignment across workstreams and service lines by standardizing integration approaches, deployment sequencing, and extensibility frameworks that enable long-term client platform growth. Partner with functional architects, delivery leaders, and client stakeholders to translate business transformation objectives into scalable platform strategies aligned with broader Microsoft ecosystem adoption. Provide architecture escalation support across implementations involving integration complexity, performance optimization, environment strategy, and solution layering decisions. Shape technical solution direction during presales engagements by validating architecture feasibility, delivery strategy alignment, and long-term platform positioning. Mentor solution architects and senior consultants while strengthening technical delivery standards and reusable architecture patterns across engagements. Balance hands-on architecture leadership with advisory responsibilities across multiple concurrent initiatives in a fast-moving consulting environment. Incorporate emerging Microsoft platform capabilities, including Copilot extensibility, Power Platform governance evolution, and Fabric alignment, into enterprise solution strategies supporting future modernization initiatives. You’re great at… Define architecture direction across complex, multi-workstream Dynamics 365 Customer Engagement implementations spanning Dataverse, Power Platform, Azure services, and enterprise integration layers Establish solution modeling standards that support long-term platform scalability, extensibility, and alignment with Microsoft roadmap evolution across Copilot, Fabric, and Power Platform Own cross-platform integration strategy connecting Dynamics 365 CE with Azure services, enterprise data platforms, analytics environments, and external business systems to support multi-service-line solution continuity Guide extensibility decisions across configuration, customization, and Azure-based patterns to ensure maintainable solutions that support future platform expansion beyond initial CE implementations Establish environment topology strategies and lifecycle management guardrails supporting secure, repeatable, and high-velocity delivery across concurrent engagements and evolving enterprise programs Provide technical leadership across delivery teams to ensure alignment with performance expectations, security standards, and enterprise governance requirements in complex implementation environments Support architecture alignment across workstreams and service lines by standardizing integration approaches, deployment sequencing, and extensibility frameworks that enable long-term client platform growth Partner with functional architects, delivery leaders, and client stakeholders to translate business transformation objectives into scalable platform strategies aligned with broader Microsoft ecosystem adoption Provide architecture escalation support across implementations involving integration complexity, performance optimization, environment strategy, and solution layering decisions Shape technical solution direction during presales engagements by validating architecture feasibility, delivery strategy alignment, and long-term platform positioning Mentor solution architects and senior consultants while strengthening technical delivery standards and reusable architecture patterns across engagements Balance hands-on architecture leadership with advisory responsibilities across multiple concurrent initiatives in a fast-moving consulting environment Incorporate emerging Microsoft platform capabilities, including Copilot extensibility, Power Platform governance evolution, and Fabric alignment, into enterprise solution strategies supporting future modernization initiatives Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s degree required in Computer Science, MIS, Engineering, or related technical field 7+ years of technical architecture experience working with recent versions of Microsoft Dynamics 365 CE and related technologies including but not limited to C#, .NET, JavaScript, Dataverse, Azure integration services, APIs, and Power Platform extensibility models 12+ years of experience delivering enterprise business applications including Dynamics 365 CE implementations, solution architecture, and distributed system design within consulting or systems integration environments Experience defining solution architecture across complex, multi-workstream Dynamics 365 CE implementations supporting scalable, maintainable, and secure enterprise deployments Demonstrated ownership of architecture direction across multiple engagements or programs, not limited to a single implementation workstream Ability to translate business and functional requirements into enterprise architecture designs aligned with Microsoft platform roadmap direction and industry best practices Experience defining extensibility strategies across configuration, customization, Power Platform automation, and Azure-based integration approaches Ability to lead and provide architecture guidance to development teams relating to integration strategy, environment lifecycle management, deployment sequencing, and solution governance standards Experience aligning Dynamics 365 CE solutions with enterprise data platforms such as Microsoft Fabric, Synapse, or Azure data services Strong understanding of environment topology strategy, CI/CD pipelines, and multi-environment lifecycle management across enterprise delivery programs Experience contributing to presales architecture, solution shaping, and technical discovery supporting large transformation initiatives Ability to mentor solution architects and senior consultants while reinforcing delivery standards and reusable architecture patterns across engagements Strong understanding of Microsoft Azure cloud computing platform and its role in supporting enterprise-scale Dynamics 365 CE extensibility and integration strategies Ability to define, construct, and oversee implementation of Solution Testing, Performance Testing, Accessibility Testing, Security Testing, and System and Integration Testing strategies across complex delivery programs The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
NL Veenendaal
Marketing & Communications
Campaign Marketer (Dutch speaker)
Position: Campaign Marketer Department: Marketing Location: Hybrid, with options to work in Amsterdam, Rotterdam or Veenendaal Visa: Visa sponsorship not offered. Candidates applying for this role must have full working rights in the Netherlands. What is your goal? As a Campaign Marketer, you will plan and execute multi-channel campaigns that position HSO as a thought leader, increase brand awareness, and generate demand. You’ll manage the full process: strategy, design, execution, monitoring, and reporting, aligned with the marketing plan and target industries. Key Responsibility Plan & Execute Campaigns - Translate the marketing plan into executable campaign roadmaps. Manage end-to-end execution, ensuring activities are delivered on time and within budget. Demand Generation & Pipeline Impact - Design and execute programs that drive leads, opportunities, and influence revenue. Build targeted messaging and offers that drive funnel progression and highlight high-intent prospects for Sales. Content & Assets - Create or coordinate content and campaign assets such as case studies, thought leadership, emails, landing pages, paid/organic social posts, and sales enablement, ensuring alignment with HSO’s brand and voice. Events & Activations - Invent, organize, and orchestrate physical events, independently or in collaboration with stakeholders such as Microsoft, customers, and other partners. Stakeholder Management - Build and maintain strong relationships with external stakeholders, and internal teams across Marketing, Sales, and Delivery. Systems, Data & Process - Use systems such as Notion, Canva, Umbraco, Dynamics 365 Sales & Marketing and Power BI to monitor campaign performance against objectives. Governance & Administration - Own campaign financial planning and budget monitoring, ensuring accurate administration and documentation. When do we match up? You are... Results-driven and view campaigns through measurable impact. Organized and have an eye for detail. A self-starter who thrives on trust and autonomy. Fluent in Dutch and English, both spoken and written; able to transform complex, technical information into compelling business-driven narratives. You have... 3 to 5 years of proven experience in a similar role. Proven B2B marketing experience; Microsoft ecosystem / Dynamics 365 experience preferred. Industry familiarity with Retail, Manufacturing, Professional Services, or Financial Services is a plus. Campaign planning and orchestration experience across channels, including events. Proficiency with Dynamics 365 Marketing and Sales (or comparable CRM/marketing automation platforms). What do we offer you? A competitive salary and an annual bonus based on company, team, and individual performance 25 vacation days, with the option to extend up to 35 days Hybrid working: offices in Amsterdam, Rotterdam, or Veenendaal, plus opportunities to work from home A vitality budget of €65 net per month, a bicycle leasing plan, and a safe, healthy working environment Personal development through the HSO Academy, a training budget, and access to GoodHabitz Team outings, social events, sports activities, and participation in corporate social responsibility projects About HSO HSO is the first full-service Microsoft Partner in the Netherlands. With more than 2,500 professionals worldwide, we support organizations in Retail, Manufacturing, Financial Services, Professional Services, and the public sector. We bring integrated Microsoft platforms to life, including Dynamics 365 and Cloud & Data solutions. At HSO, you work in an international environment where learning, innovation, and collaboration are key. Apply Enthusiastic? Do you have any questions beforehand?Please contact Enrica Leone via eleone@hso.com.
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Lead D365 CE Functional Consultant
As a D365 CRM Lead Functional Consultant you can expect to… Conduct meetings/workshops with subject matter experts and other stakeholders Create requirements documents, fit-gap analysis, test plans, training materials, and manage product backlogs Be responsible for risk assessment, as-is and to-be processes, and gap fit verification Provide business process consulting to help define the problem, propose and create the solution Lead discussions with the client and project teams during the Project Design meetings Lead train-the-trainer sessions for the configured client solution. Guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building, as well as help detail the project scope Define the design sessions and workshop agendas and meetings Perform advanced configuration and customization of the Dynamics 365 solution, test functionalities, create workflows and manage security roles/privileges to meet cross functional requirements Work with clients to develop new business processes that leverage D365 CRM best practices Provide advisement to client key users who are responsible for managing and delivering CRM related services to their teams Use proven methodologies to deliver successful projects, including industry best practices Ensure that there is a formal process in place for testing and issues resolution; Drive the team to resolve all issues identified during the testing and QA phases Sound interesting? If so, you’ll have… Bachelor’s degree required in Computer Science, Business Administration, MIS or related field 8+ years of experience implementing recent versions of D365 CRM 8+ years of consulting experience working in a client-facing role Deep understanding of the functional capabilities and limitations of D365 CRM Hands-on experience with multi-phase, enterprise-wide D365 CRM implementations Proficiency in requirements analysis while utilizing techniques such as User Stories, Use Cases, Prototypes, Interviews, and Storyboards Experience with Agile methodologies and capable of mapping User Story definitions to functional solutions, as well as defining user acceptance criteria Strong analytical, presentation, documentation, and inter-personal skills Ability to travel to client sites as necessary Candidates with experience implementing D365 Customer Insights & Journeys preferred, but not required You’re great at… Multitasking, being flexible & paying close attention to detail Working in a highly collaborative team environment Configuring, customizing & designing solutions Leading a Functional Team on a project ensuring best practices and approaches are maintained Holding yourself and your team accountable for delivering the highest quality work Diagnosing and troubleshooting complex D365 CRM issues with creative solutions Resolving client conflicts and/or escalated issues while maintaining composure in a stressful situation Learning new concepts quickly and thoroughly Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
GB Remote
Project & Program Management
Programme Manager
HSO International – Project Manager Position: Project Manager Department: Program Services Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation only available within the Netherlands Type of work: Remote or Hybrid, depending on location International travel is required depending on program needs. Minimun 35% travelling About the role The Project Manager at HSO is accountable for the successful delivery of a defined project or major workstream within a broader transformation program. This role owns delivery outcomes within clear boundaries: scope, schedule, quality, readiness, and customer adoption for their project. In this role, your primary focus is on driving execution excellence. You spend most of your time on detailed planning, sequencing, dependency management, readiness control (testing, data, cutover), issue resolution, and day-to-day delivery leadership. You optimize outcomes within given constraints and ensure that delivery reality is visible early. If you want a role where you own the execution layer of large or complex global programs and make a direct impact on delivery success, this is it. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Own day-to-day delivery of assigned projects or complex program workstreams, ensuring scope, plan, dependencies, and customer readiness remain aligned Participate in pre-sales and mobilization by shaping delivery plans, budgets, governance models, and risk assumptions that are executable in practice Contribute to and co-author Statements of Work (SOW), with specific accountability for assumptions, risks, delivery economics, team structures, phase entry/exit criteria, and change control Build and maintain integrated delivery plans that align architecture, build, testing, integrations, and customer activities Coordinate cross-functional delivery across architects, developers, functional consultants, testers, integration teams, and customer SMEs Monitor requirements gathering and setting acceptance criteria, ensure backlog items are sized, prioritized, and ready for build Drive testing readiness, including test planning, data availability, environment coordination, defect management, and go-live preparation Maintain strong RAID discipline, proactively identifying risks, issues, dependencies, and downstream impacts Identify scope gaps early and initiate structured change-control discussions when required Run governance forums that drive real decisions, including steering committees, risk reviews, and change control boards Communicate clear, factual status and risk updates to customers, senior project managers, and program leadership Partner with customers to strengthen their ability to participate effectively in requirements, testing, data readiness, and decision-making Contribute to continuous improvement of HSO’s Standard Working Practices (SWP) and delivery quality culture Depending on seniority and complexity of an assigned project, you will work under the guidance and direction of a Senior Project Manager or Program Manager. Requirements 3–5+ year’s experience delivering ERP, Data, or digital transformation projects Must exposure to Dynamics 365 ERP experience or comparable enterprise platforms Experience in complex, multi-team or multi-stakeholder environments Strong grounding in planning, backlog management, requirements clarification, testing preparation, and RAID (Risks, Actions, Issues, and Decisions) Experience working within structured delivery frameworks and governance models Ability to see and manage task-level delays and manage their downstream impacts Ability to simplify complexity and drive clarity in pressured environments Experience using DevOps or similar delivery management tools. Hands-on, structured, and proactive approach to execution and problem solving. Confidence to escalate issues factually and early Influence without authority; create clarity and accountability through facts, options, and trade-offs Structured approach to risk management, ambiguity, and scenario-based decision-making Awareness of delivery economics and commercial impact Ability to balance scope, quality, time, and cost without false certainty International travel required depending on program needs. Minimun 35% travelling Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator, who perceives your motivations, talents, and ambitions.Career Path for this role HSO offers a clear, capability-based progression for delivery professionals: Project Coordinator / PMO → Project Manager → Senior Project Manager → Program Manager. Project Managers grow by mastering execution discipline, customer leadership, and cross-team coordination within global transformation programs. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Amsterdam
Human Resources & Talent
AI Training & Capability Manager
Role Overview HSO is a leading Microsoft Global Solutions Delivery Partner with circa 3,000 colleagues worldwide. As Microsoft continues to advance its AI capabilities through Copilot and agentic technologies, HSO is committed to ensuring its workforce remains at the forefront of innovation. To support this ambition, HSO is creating a new role of AI Training & Capability Manager. This position will play a pivotal role in developing organisational capability in Agentic AI, embedding best practice, and ensuring our colleagues and customers benefit from confident, efficient, and responsible use of AI technologies. Reporting directly to the Group Head of Learning & Development, the role will form a core part of HSO Academy and will lead the design, implementation, and governance of AI Agentic learning and capability pathways across the organisation. Key Responsibilities Learning Strategy & Capability Development Design, develop, and maintain role-specific AI Agentic learning pathways using Microsoft Learn, Copilot learning resources, and other high-quality digital platforms. Establish a structured AI competency framework aligned to HSO roles, career paths, and business priorities. Define standards for AI-related skills, certifications, and professional development. Learning Design & Delivery Design and deliver engaging remote, blended, and classroom-based AI Agentic learning solutions. Create and curate learning content including workshops, learning journeys, assessments, and practical labs. Support the development of AI champions, super-users, and subject matter experts across regions. Stakeholder Collaboration Partner with regional HR and Learning & Development leads to identify AI skills gaps and capability requirements. Work closely with business leaders, delivery teams, and technical specialists to ensure learning is aligned with operational needs. Collaborate with Microsoft and external partners to leverage emerging learning resources and best practices. Data, Reporting & Governance Analyse and report on AI Agentic learning activity, certifications, and qualifications by region and business unit. Monitor adoption, proficiency, and capability maturity across the organisation. Provide regular insights and recommendations to senior stakeholders. Support governance frameworks for ethical, responsible, and compliant use of AI. Innovation & Continuous Improvement Track developments in Agentic AI, Copilot, automation, and intelligent agents. Continuously evolve learning pathways to reflect emerging technologies and business use cases. Promote a culture of experimentation, learning, and innovation. Key Accountabilities Establishment of a scalable, global AI Agentic learning framework. Increased organisational confidence and productivity through AI adoption. Improved certification and qualification attainment in AI-related disciplines. Demonstrable reduction in AI capability gaps. Strong alignment between learning investment and business outcomes. Required Skills & Competencies Technical Skills & Knowledge Strong understanding of AI, Generative AI, Agentic AI, and Microsoft Copilot ecosystems. Knowledge of Microsoft Learn, Power Platform, Dynamics 365, Azure AI, and related technologies. Learning design and instructional design expertise. Experience delivering virtual and in-person training at scale. Data analysis and reporting capabilities. Learning management systems (LMS) and digital learning platforms experience. Behavioural & Leadership Competencies Strategic thinker with strong execution capability. Highly collaborative and stakeholder focused. Excellent communication and facilitation skills. Influential and credible at all organisational levels. Proactive, adaptable, and innovation driven. Strong organisational and project management skills. Knowledge & Experience Essential Proven experience in Learning & Development, capability management, or workforce transformation. Demonstrated involvement in AI, digital transformation, or emerging technology programmes. Experience designing enterprise-wide learning pathways. Experience working in a global or multi-region organisation. Strong understanding of adult learning principles. Desirable Experience within Microsoft partner ecosystems. Background in consulting, professional services, or technology delivery environments. Experience supporting certification programmes (Microsoft, AI, Cloud, Data, etc.). Knowledge of responsible AI, data ethics, and governance frameworks. Change management or organisational development experience. Qualifications Essential Degree or equivalent professional qualification in Learning & Development, Technology, Business, or related field. Relevant professional development in AI, digital learning, or instructional design. Desirable Microsoft certifications (AI, Power Platform, Azure, Dynamics, or Copilot-related). Learning & Development professional accreditation (e.g., CIPD, ATD, or equivalent). AI, Data, or Digital Transformation certifications. Key Relationships Group Head of Learning & Development Regional HR & L&D Leaders HSO Academy Team Delivery, Consulting, and Technical Teams Microsoft and External Learning Partners Senior Business Stakeholders Why Join HSO? Opportunity to shape HSO’s global AI capability strategy. Work at the forefront of Agentic AI and Copilot adoption. High-impact role influencing workforce productivity and innovation. Collaborative, forward-thinking culture. Strong commitment to professional growth and development. Equal Opportunity Statement HSO is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We encourage applications from all qualified individuals regardless of background.
GB Remote
Customer Success / Support
Managed Services - Optimisation Consultant
Managed Service Optimisation Consultant: Manufacturing and Warehousing About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Optimisation Consultant (internal Bnext position 4.4 Senior Consultant, or 4.5 Consultant) is a role within the HSO managed services industry focused customer team whose role is to deliver application consultancy, implementation services, presales, training and support to customers and colleagues, prospective customers and operational processes as required. As part of the customer team, you will deliver small projects and optimisations to existing customers, ensure all changes are delivered to high standards allowing our customer to achieve value from the changes and our support teams to seamlessly take them into service. Due to the nature of the job, you will be required to have broad knowledge of D365 modules including finance, trade and logistics, stock, warehousing, procurement and sourcing etc. An understanding of the wider Microsoft stack including Azure functionality, Data pipelines and integrations is also desirable. Key Responsibilities: Optimisation Delivery: Liaise with clients to analyse business processes, clarify customer requirements and determine the scope of required solution. Business Process design/mapping and documentation Leading implementation streams through to delivery and initial post Go-Live support Lead customer focused streamed solution playback sessions and perform fit gap analysis Develop design specifications Lead internal solutions design and process mapping workshops Deliver and implement Dynamics D365FO and AX Deliver high quality business and software application services to clients The creation of high quality and sustainable client solutions Deliver all consultancy according to our Project Methodology, ensuring that all software applications are implemented successfully according to the project plan Meet customer expectations of business knowledge, skills and behaviour Identify business/project risk and mitigate or communicate as necessary Communicate progress updates to relevant parties both formally and informally Achieve above-minimum levels of chargeable utilisation and charge-out rates Participate in pre-sales activities as requested Ensure customers always receive high quality optimisation services Participate in daily and weekly Customer Team standups to maintain operational alignment Reporting & Service Improvement: Support customer team in gathering insights on optimisations to present at customer service reviews Support customer team in collecting and data to identify opportunities to improve customer environments and applications Support customer team with recommend service adjustments or enhancements based on engagements with customers Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the Management Authorisation Rules, policies and Company Handbook Work in alignment with HSO’s Quality System and governance requirements Experience & Skills: Experience in multiple hands-on software implementations with Dynamics 365 F&O in a Consulting role within a functional role or relevant experience working within a specific industry – Manufacturing and/or Warehousing Expertise in providing consultancy over multiple modules in an D365FO / AX environment Excellent presentation, demonstration and training skills Good written and verbal communication skills, in English Experience with Dynamics D365FO / AX in a Consulting or End User role Adept at Business Requirement Analysis Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible Willingness to travel to support customers’ requirements on site, if required Desirable Skills: Support Desk Experience Conversant with Power Platform Suite – BI/Apps Technical knowledge including SQL Server, Performance investigation, SSRS reports, Cloud/Azure technology Industry knowledge Pre-sales experience Project Management experience Business process mapping, modelling and documentation knowledge At least one implementation with documentation in the role of Senior Consultant Worked in a solution delivery capacity in the past Willing to expand and train in other areas to cover demand as required. Personal Qualities: Excellent Communication and Customer Interaction Skills Ability to work under pressure and meet time limits Self-motivated individual Must have a logical mind set and the ability to trouble shoot complex issues Ability to Manage Customer Expectations Must have a logical mind set and the ability to trouble shoot complex issue Team player willing to be part of a team as well as help teams grow and foster
US Remote
Customer Success / Support
D365 Managed Services Service Delivery Manager
As a Managed Services Service Delivery Manager you can expect to… Serve as the primary delivery interface and trusted point of contact for assigned Managed Services clients across Dynamics 365 Finance & Operations and Customer Engagement environments Own the end-to-end managed services lifecycle for client environments, including support coordination, enhancement planning, optimization initiatives, and continuous improvement activities Develop strong working relationships with clients and internal consulting teams to maintain delivery alignment, visibility into priorities, and long-term solution health Coordinate delivery across multiple concurrent engagements, balancing competing priorities while maintaining consistent service quality and responsiveness Partner with Account Management and Customer Care leadership to support renewals, account stability, and identification of opportunities to expand managed services support Translate client priorities into coordinated consulting activity across functional and technical workstreams Maintain visibility into engagement risks, timelines, support trends, and enhancement opportunities while proactively communicating status and recommendations Collaborate with consulting teams to ensure support requests and enhancement initiatives are progressing effectively and aligned to client expectations Support transitions from implementation to Managed Services and help establish durable delivery rhythms for long-term client success Maintain delivery tracking across internal systems including resource coordination, financial visibility, billing readiness, and service performance indicators Contribute to the evolution of Managed Services delivery standards, documentation practices, and operational maturity across the practice You’re great at… Managing multiple client environments simultaneously while maintaining strong organization, responsiveness, and delivery continuity Building trusted client relationships through proactive communication and follow-through Translating business priorities into actionable support and enhancement plans Identifying opportunities to improve delivery structure, service experience, and solution adoption over time Operating with a high degree of ownership and initiative in environments where priorities evolve across accounts and teams Building alignment across consulting resources and stakeholders to move delivery forward Navigating ambiguity while maintaining momentum and visibility for clients and internal teams Balancing competing priorities across engagements without relying on heavily structured delivery schedules Learning new solution areas quickly and developing working familiarity across Dynamics 365 platform capabilities Promoting collaboration across functional, technical, and account leadership teams to support long-term client success Sound interesting? If so, you'll need... 5+ years supporting or leading Dynamics 365 Managed Services engagements across Finance & Operations, Customer Engagement, or both Experience serving as the primary delivery interface for enterprise or mid-market Microsoft platform clients Working knowledge of managed services delivery models including support governance, backlog coordination, enhancement planning, and service review rhythms Experience coordinating consulting activity across distributed delivery teams Comfort operating in client-facing roles that require independent prioritization and ownership across multiple concurrent engagements Ability to maintain delivery visibility without reliance on fully structured project-based schedules Experience partnering with Account Management to support renewals and account stability Working familiarity with Azure, Dynamics 365, and the broader Microsoft Business Applications ecosystem Strong communication skills with the ability to engage effectively across business and technical stakeholders Bachelor’s degree in Information Systems, Business, or related discipline preferred Microsoft certifications within Dynamics 365 or Power Platform are a plus
GB Remote
Customer Success / Support
Managed Services - Business Lead Consultant
Managed Service Business Lead Consultant About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Managed Services Business Lead Consultant known as a “BLC” (internal Bnext position 5.3 Lead Technical Consultant) is part of the UK managed services industry customer teams and plays a critical role in building long term partnership with our customers ensuring we deliver value through changes and improvements. This role partners closely with Account Management and Customer Teams to identify optimisation and continuous improvement opportunities building a backlog of work as well as assisting with service or project opportunities. The role is focused on being a trusted advisory to those customers within the industry customer team engaging with customers on business process improvement and optimization through Microsoft technology. This role requires a deep understanding of managed services operations and the ability to drive value for our clients. As a BLC you will be an integral part of the customer team, providing expert advice on business process optimization using Microsoft technology. You will support team colleagues in resolving disruptions and propose improvements to prevent future issues. A proactive approach to client service, demonstrating the ability to anticipate client needs and provide innovative solutions is key in this role. This role offers the opportunity to make a significant impact on client operations while working within a dynamic, collaborative customer team environment. The Business Lead Consultant will play a crucial role in driving client satisfaction and business growth through expert advice and strategic technology implementation. Key Responsibilities: Backlog Ownership, Creation and Delivery: Act as a lead consultant to plan the optimisation roadmap Work with customer to build a roadmap of continuous improvement and engagement to assist in meeting the managed services targets for optimisations against our customer base Liaise with clients in order to analyse business processes, clarify customer requirements and determine the scope of required solution Business Process design/mapping and documentation The creation of high quality and sustainable client solutions Serve as a managed service solution specialist building strong relationships with customer assigned to the customer team, becoming a trusted advisor Work with Customer Teams and account managers to identify upsell and cross-sell opportunities based on customer maturity, usage and evolving needs Work with Customer Teams and account managers to position additional services such as enhanced support, optimisation, monitoring, automation, or advisory services Support all HSO teams with customer conversations providing structured, value-led conversations rather than reactive services Deliver high quality business and software application services to clients Deliver and implement Dynamics D365FO and AX Leading implementation streams through to delivery and initial post Go-Live support • Lead customer focused streamed solution playback sessions and perform fit gap analysis Communicate progress updates to relevant parties both formally and informally Commercials and Pricing: Ensure all managed service proposals are delivered with accurate and competitive pricing using the latest HSO managed services pricing calculators and cost models Ensure proposals are commercially viable, consistent and aligned to HSO’s approved services and delivery models Delivery and creation of clearly articulated scope documentation to customer and HSO teams, identifying all service in and out of scope Support deal governance, approvals and internal handover into delivery Stakeholder Collaboration: Maintain strong collaboration with Industry Leads, wider Service lines, customer teams and Global Managed Services teams Meet customer expectations of business knowledge, skills and behaviour Work closely with Customer Team and Technical SMEs to validate scope and approach Act as the bridge between technical teams and commercial stakeholders Support consistent messaging across sales, pre-sales, and delivery Contribute to the continuous improvement of Managed Services offerings and collateral Promote awareness of additional and new services that customers may require or benefit from Research and validate customer needs to support accurate solution design and scoping Assist HSO managed service team with contract changes including drafting changes and pricing amendments Proactively identify potential new service offerings and work creatively with stakeholders to develop effective new solutions Reporting & Service Improvement: You actively engage in communication with your Customer Team Manager and customers to manage expectations regarding business improvement progress at customers, potential opportunities, and any issues at customer site. This includes regular status updates, addressing concerns, and ensuring that all parties are informed and aligned on objectives and timelines. Support customer teams in collecting and analysing data to improve service offerings and highlight any areas for growth services or new service offerings Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the Company Handbook Work in alignment with HSO’s Quality System and governance requirements Ensure all deals are compliant with HSO management authorisations rules Experience & Skills: 4+ years of hands-on software implementation experience with Dynamics 365 F&O in a Consulting role with 5+ years additional experience OR 4+ years working within a specific industry – Finance or ProServ Expertise in providing consultancy over multiple modules in an D365FO / AX environment Experience with Dynamics D365FO / AX in a Consulting or End User role Adept at Business Requirement Analysis Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible Willingness to travel to support customers' requirements on site Proven experience in a Pre-Sales, Solution Consulting, or Commercial role within Managed Services Strong background in Microsoft-based solutions, ideally Dynamics 365 and Azure Ability to hold credible conversations with technical and non-technical stakeholders Comfortable discussing pricing, scope and value with customers Strong written skills for proposals, statements of work and service descriptions Confident presenter in customer-facing discussions and internal forums Structured, analytical thinker with attention to detail Desirable Skills: Experience working for a Microsoft Partner or SI Exposure to ITIL, service management, or customer success frameworks Understanding of long-term support, optimisation, and platform evolution models Has worked in a managed service environment and assisted in development of new service offerings Industry knowledge of Finance or Professional Services Project Management Experience Personal Qualities: Excellent Communication and Customer Interaction Skills Ability to work under pressure and meet time limits Self-motivated individual Must have a logical mind set and the ability to trouble shoot complex issues Ability to Manage Customer Expectations Must have a logical mind set and the ability to trouble shoot complex issue Team player willing to be part of a team as well as help teams grow and foster
US Remote
Consulting & Advisory
Advisory Transformation Consultant
As an Advisory Transformation Consultant, you serve as a trusted advisor guiding clients through enterprise transformation from strategy to sustained adoption. You help close the gap between “go-live” and real business change by combining business advisory, process expertise, and change leadership. You work comfortably across executive strategy conversations, facilitated workshops, and execution support — always tying decisions back to measurable outcomes. This role also contributes to the growth of HSO’s Advisory practice through reusable assets, thought leadership, and business development (level-dependent). You're Great At... Translating client strategy into clear transformation roadmaps tied to business value Facilitating executive and stakeholder workshops that drive alignment and decisions Designing future-state business processes grounded in organizational reality Leading change management efforts that enable adoption, readiness, and capability building Connecting people, process, and technology decisions to measurable outcomes Influencing without authority across complex client environments Operating fluidly between strategic advisory and hands-on delivery support What You'll Do... Strategy, Value & Business Care Partner with executive sponsors to define transformation objectives, success measures, and value drivers Build value blueprints connecting business capabilities, processes, and technology investments to KPIs Lead current-state assessments to identify performance gaps and transformation levers Develop phased transformation roadmaps aligned to value, risk, and readiness Process Design & Business Alignment Lead end-to-end business process discovery and future-state design Collaborate with solution architects and functional consultants to align business requirements and configurations Translate process changes into clear role-based change impacts Change Strategy & Adoption Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement Conduct change impact and readiness assessments; identify resistance and mitigation plans Coach executive sponsors and line leaders as visible change change champions Design and facilitate workshops, town halls, and engagement sessions Develop training strategies that build role-based capability - not just system knowledge Benefits Realization Define adoption and success metrics bridging system usage, process performance, and human behavior Monitor post-implementation benefits realization and recommend corrective actions Facilitate retrospectives and continuous improvement cycles Practice Development Contribute to thought leadership, methodologies, and reusable assets Convert client deliverables into templates, playbooks, and accelerators Document case studies, lessons learned, and best practices What You Bring... Bachelor’s degree in Business, Management, Organizational Development, or related field 3+ years in consulting, advisory, business transformation, or change management Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred) Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar) Strong analytical skills: business cases, KPIs, process mapping Excellent facilitation and executive communication skills Comfort working across multiple engagements and ambiguous environments Experience in a Microsoft partner consulting environment Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim) Experience with AI/Copilot adoption and organizational change The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
MK Skopje
Project & Program Management
Project Coordinator / Junior Project Manager
Ready to take the next step in your project management career? At HSO, we’re looking for a motivated Project Coordinator / Junior Project Manager to join our growing team of technology innovators. This is the perfect opportunity for someone with a solid foundation in project coordination or PMO support who’s ready to step up into a full project management role. In this position, you’ll support the successful delivery of projects, working closely with experienced teams and clients to ensure high-quality execution, clear communication, and smooth project progression. You’ll gain hands-on experience across all stages of the project lifecycle while continuing to build your skills in a structured, supportive environment. If you’re organized, proactive, and eager to grow into a confident project manager, we’d love to hear from you. About HSO At HSO, we’re more than a global IT consultancy, we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle, we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning, where every voice matters and every idea can spark change. With ambitious growth plans, now is an exciting time to join HSO and build your career in a truly global environment. Key Responsibilities Assist in planning and implementation of projects Help define project scope, risks, goals, and deliverables Support the development and maintenance of project plans, schedules, and documentation Coordinate and track project tasks, resources, and deliverables Monitor budgets and highlight variances or issues as needed Maintain project trackers, status reports, and risk logs Organize and facilitate project meetings, including preparing agendas and minutes Support the project team with reporting and quality assurance activities Communicate progress and issues to stakeholders clearly and in a timely manner Help implement project changes and ensure actions are followed through Apply HSO’s Project Methodology consistently, ensuring documentation is up to date and understood by all team members Requirements Essential: 2+ years of experience in a Project Coordinator, PMO Analyst, or Junior Project Manager role Understanding of software and business application Project lifecycle Familiarity with project life cycles, project planning, and delivery methodologies Strong organizational skills with the ability to manage multiple tasks and priorities Good understanding of budgets and commercial awareness Excellent written and verbal communication skills Strong stakeholder management and client-facing confidence Formal project management training (e.g., PRINCE2 Foundation, , CAPM) or a clear commitment to working towards certification Nice to have: Degree in IT, Business, or a related field Exposure to ERP or business application projects (e.g. Microsoft Dynamics, SAP, Oracle) Experience supporting large or multi-phase projects Familiarity with Microsoft Dynamics AX or Dynamics 365 Industry exposure in retail, rental, or services Basic understanding of project financials and resourcing What We Offer Competitive salary and performance-based bonus Private healthcare insurance Flexible hybrid work model Modern office and collaborative culture Opportunity to work on international, large-scale projects Continuous learning and development, including Microsoft certifications Access to internal tech sessions and team events Sportmaster subscription for your well-being 23 days of annual leave This is your chance to grow into a full Project Manager role with real support, real projects, and real career progression.
MK Skopje
ERP & CRM (e.g. D365 F&O, D365CE)
Dynamics 365 F&O Developer
At HSO GS, we are looking for a Dynamics 365 Finance & Operations Developer to join our growing team. In this role, you will play a key part in the design, development, customization, and integration of Microsoft Dynamics 365 F&O solutions across a variety of client environments. You will work closely with functional consultants and clients to translate business requirements into robust, high‑quality technical solutions, developing and enhancing X++ code, extensions, and integrations while ensuring best practices are followed throughout the development lifecycle. About HSO At HSO, we’re more than a global IT consultancy, we’re a catalyst for innovation and growth. With over 3000 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning, where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale. Key Responsibilities Design and develop solutions within Microsoft Dynamics 365 Finance & Operations based on business and project requirements Implement extensions, integrations, and customizations using X++ and modern development practices Collaborate with functional consultants and clients to translate business requirements into technical solutions Develop and maintain integrations using APIs, data entities, and web services Participate in code reviews, testing, and debugging to ensure high-quality deliverables Support customers in a managed services environment, including: Investigating and resolving incidents and service requests Performing root cause analysis and developing sustainable fixes Supporting ongoing improvements and small enhancements in live environments Work across both project delivery and support scenarios, adapting to different priorities and timelines Contribute to technical documentation and solution design Work within an Agile/DevOps environment, supporting continuous delivery and improvement Stay up to date with the latest D365FO features, platform updates, and development best practices Key Requirements 2–4 years of experience in Dynamics 365 F&O development Solid experience with X++ and the extension-based development model Good understanding of D365FO architecture, data entities, and integration patterns Experience with integrations (OData, REST APIs, or Azure services is a plus) Familiarity with Azure DevOps (version control, builds, pipelines) Basic knowledge of SQL Server and data structures Experience or willingness to work in a support/managed services model Strong problem-solving and debugging skills Ability to work both independently and as part of a cross-functional team Good communication skills and ability to work in an international environment Nice to have Experience with Power Platform (Power Automate, Power Apps) Exposure to Azure services (Logic Apps, Functions) Understanding of finance or supply chain processes Why Work With Us: Opportunity to work on international D365FO projects and long-term customer engagements Exposure to both project delivery and managed services operations Work with modern Microsoft technologies and architecture Competitive Compensation & Bonus aligned with your experience and performance Private Healthcare Insurance to support your well-being Flexible Hybrid Work Model for better work–life balance Learning & Development - Access Tech Updates sessions, team events, the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your career and certification goals Sports Subscription - Stay active with a Sportmaster subscription Vacation Days - Recharge and unwind with 23 days of paid vacation #LI-MH1#LI-Hybrid
MK Skopje
ERP & CRM (e.g. D365 F&O, D365CE)
Dynamics 365 F&O Developer
At HSO GS, we are looking for a Dynamics 365 Finance & Operations Developer to join our growing team. In this role, you will play a key part in the design, development, customization, and integration of Microsoft Dynamics 365 F&O solutions across a variety of client environments. You will work closely with functional consultants and clients to translate business requirements into robust, high‑quality technical solutions, developing and enhancing X++ code, extensions, and integrations while ensuring best practices are followed throughout the development lifecycle. About HSO At HSO, we’re more than a global IT consultancy, we’re a catalyst for innovation and growth. With over 3000 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning, where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale. Key Responsibilities Design and develop solutions within Microsoft Dynamics 365 Finance & Operations based on business and project requirements Implement extensions, integrations, and customizations using X++ and modern development practices Collaborate with functional consultants and clients to translate business requirements into technical solutions Develop and maintain integrations using APIs, data entities, and web services Participate in code reviews, testing, and debugging to ensure high-quality deliverables Support customers in a managed services environment, including: Investigating and resolving incidents and service requests Performing root cause analysis and developing sustainable fixes Supporting ongoing improvements and small enhancements in live environments Work across both project delivery and support scenarios, adapting to different priorities and timelines Contribute to technical documentation and solution design Work within an Agile/DevOps environment, supporting continuous delivery and improvement Stay up to date with the latest D365FO features, platform updates, and development best practices Key Requirements 2–4 years of experience in Dynamics 365 F&O development Solid experience with X++ and the extension-based development model Good understanding of D365FO architecture, data entities, and integration patterns Experience with integrations (OData, REST APIs, or Azure services is a plus) Familiarity with Azure DevOps (version control, builds, pipelines) Basic knowledge of SQL Server and data structures Experience or willingness to work in a support/managed services model Strong problem-solving and debugging skills Ability to work both independently and as part of a cross-functional team Good communication skills and ability to work in an international environment Nice to have Experience with Power Platform (Power Automate, Power Apps) Exposure to Azure services (Logic Apps, Functions) Understanding of finance or supply chain processes Why Work With Us: Opportunity to work on international D365FO projects and long-term customer engagements Exposure to both project delivery and managed services operations Work with modern Microsoft technologies and architecture Competitive Compensation & Bonus aligned with your experience and performance Private Healthcare Insurance to support your well-being Flexible Hybrid Work Model for better work–life balance Learning & Development - Access Tech Updates sessions, team events, the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your career and certification goals Sports Subscription - Stay active with a Sportmaster subscription Vacation Days - Recharge and unwind with 23 days of paid vacation #LI-MH1#LI-Hybrid
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
CE - Project Coordinator
As a D365 CE Project Coordinator you can expect to… Provide high-level coordination, administrative and analytical support to the project team implementing Microsoft Dynamics D365 Schedule meetings, workshops, and project-related activities Provide support in all PM admin tasks associated with project initiation, status reporting, and tracking of project progress Track and report on project milestones, tasks, deliverables, and risks Work with Project PM to assist with planning and execution of tasks and updates needed for project planning, milestones and deliverable tracking, etc Maintain and update project documentation, including project plans, and status reports, as well as timesheets on an as-needed basis Help with all reporting associated to execution, burn rate, resource allocation and coordination across all project phases Support resource planning and onboarding of team members for D365 projects Assist with project budgeting, invoicing, and financial tracking in collaboration with PMO or finance teams Help with other admin tasks as needed Ensure customer satisfaction thru quality and consistent communication with our clients Sound interesting? If so, you’ll have… 2+ years of project coordination or administrative experience in IT or consulting environments Experience working in a Microsoft Partner or similar professional services organization is a plus Experience with Microsoft Project, Microsoft Office, Microsoft Teams Proficiency in Microsoft Office 365 tools (Excel, Word, PowerPoint, Outlook, SharePoint Strong attention to detail Strong organizational skills An understanding of planning based on deadlines Strong organizational and time management skills with a keen attention to detail Excellent communication and interpersonal skills Ability to multitask, prioritize, and adapt in a fast-paced environment Experience with Azure DevOps and Microsoft D365 Customer Engagement a strong bonus You’re great at… Handling multiple projects/tasks simultaneously Communicating over the phone, email, and in person Working on an individual level and as part of team Providing coordination on multiple concurrent projects Understanding change management Building relationships with clients and partners Prioritizing tasks and communicating commitments with clients & team members Working in a highly collaborative team environment Solving complex problems with creative solutions Learning new concepts quickly and thoroughly Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
AU Sydney
Software Engineering & Development
Data Architect
About HSO HSO is a leading global Microsoft Partner, specialising in business transformation through Microsoft Cloud, Data & AI solutions. We help organisations design and implement modern, scalable, and ethical technology platforms that deliver real-world impact. With deep expertise across Microsoft Azure, Data & AI, our teams work with enterprise customers to build innovative, secure, and reliable cloud solutions that improve how organisations operate and make decisions. The Role As a Data Architect at HSO, you will play a key role in enabling the design and delivery of modern data platforms that support advanced analytics, AI, and intelligent insights. You’ll work closely with customers and internal teams to architect, lead, and deliver end-to-end data solutions using Microsoft Azure, Microsoft Fabric, and Azure Databricks. This is a hands-on, customer-facing role requiring strong technical leadership, strategic thinking, and the ability to translate complex architectures into practical, maintainable solutions. What You’ll Do Architecture & Delivery Design, lead, and deliver modern, well-architected cloud data platforms based on Microsoft Azure foundations Scope and develop frameworks, reference architectures, tooling, costing models, and governance standards Act as technical lead on Microsoft Fabric and Azure Databricks implementations Lead data platform initiatives end-to-end, including design, migration, data modelling, testing, deployment, and ongoing support Apply data architecture patterns and best practices across projects Consider non-functional requirements including performance, security, governance, operational needs, and cost optimisation Customer Engagement Work directly with enterprise customers to design and implement modern data architectures Support customers with cloud data infrastructure, security, licensing, governance, modelling, and migration Qualify new customers and help existing customers identify new opportunities and enhancements Clearly communicate complex technical concepts to non-technical stakeholders Accurately scope projects and provide sound technical recommendations Technical Leadership & Capability Lead and mentor technical team members to support delivery and professional growth Ensure delivery teams have the tools, capability, and guidance needed to succeed Proactively identify risks, issues, and mitigation strategies throughout project delivery Provide high-quality documentation with all deliverables Deliver customer workshops to upskill teams and support technology adoption Continuous Improvement & Innovation Develop and improve data solution lifecycles using DevOps / DataOps best practices Review and automate business processes where appropriate Actively explore emerging technologies, AI use cases, and innovative solutions Contribute to best practice, continuous improvement, and collective knowledge across HSO Lead by example, contributing to a positive, inclusive, and high-performance culture What You’ll Bring Essential Experience 5+ years’ experience designing and building data solutions in production environments Proven experience implementing Microsoft Fabric and/or Azure Databricks for customers Strong understanding of modern cloud data architectures and Azure services Experience with data governance frameworks and data modelling Exposure to AI and machine learning workloads and the data architectures that support them Hands-on experience with DevOps/DataOps practices, CI/CD pipelines, and source control Leadership & Consulting Skills Experience leading projects and technical teams end-to-end Strong customer-facing skills with the confidence to workshop solutions directly with clients Ability to translate complex technical architectures into clear, business-focused explanations Strong problem-solving and organisational skills with the ability to manage competing priorities High emotional intelligence and experience working with diverse client stakeholders Additional Capabilities Strong understanding of security, privacy, and ethical data obligations Ability to proactively identify and mitigate architectural and security risks Curiosity and motivation to continuously learn and share knowledge Calm, professional approach in high-pressure or ambiguous situations Why HSO? At HSO, you’ll work with industry-leading experts on complex, impactful projects for enterprise customers. We invest in our people, support continuous learning, and empower our teams to lead meaningful digital transformation using Microsoft technologies. If you’re passionate about cloud data, architecture, and innovation and want to work somewhere your expertise truly matters we’d love to hear from you.
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Dynamics 365 CE Engagement Manager - Public Sector
As an Engagement Manager you can expect to… Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success Ensure the client experience aligns with commitments, delivery standards, and quality expectations Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem Partner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmaps Maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (<2.5%) Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth You’re great at… Building executive-level client relationships and serving as a trusted advisor Leading complex, multi-threaded engagements while balancing client experience, delivery execution, and commercial outcomes Driving alignment across matrixed teams and influencing without direct authority Managing engagement financials, forecasting, and margin performance Communicating clearly and confidently with executives, stakeholders, and delivery teams Identifying risks early and navigating complex issues with sound judgment and calm leadership Maintaining delivery discipline while ensuring strong client satisfaction and adoption Recognizing and shaping growth opportunities within existing client relationships Balancing strategic thinking with hands-on engagement leadership Driving accountability, transparency, and continuous improvement across teams Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s degree in Business, Information Systems, Engineering, or a related field 10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment Previous experience working or consulting within Public Sector or Non-Profit industries Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction Strong understanding of Microsoft technologies within the Dynamics 365 CE, Azure, Power Platform, and the broader Microsoft ecosystem Demonstrated ability to build executive relationships and operate as a trusted client advisor Experience with delivery governance, project methodologies, and structured change management Strong commercial acumen, including forecasting, margin management, and revenue accountability Ability to identify and drive expansion opportunities within existing accounts Excellent communication, leadership, and stakeholder management skills Ability to operate effectively in complex, fast-paced, client-facing environments Flexibility to travel as client and business needs require Flexibility to travel as client and business needs require The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.
NL Amsterdam
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - D365 CE Project Operations Consultant
Position: HSO International Dynamics 365 CE Project Operations Consultant Department: Customer Engagement Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation are only available within the Netherlands. What is your goal? As a Dynamics 365 CE Project Operations, you will lead international implementations, helping clients optimize service operations through Microsoft technology. Our projects often span Project Operations, Field Service in combination with Sales, Service and Marketing. The right profile will lead these projects and participate in Presales engagements, Discovery & Analysis as well as the implementation project and guide a team of consultants in best practices within the Project Operations space. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 350+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Work on Dynamics 365 CE & Power Platform projects across the globe. Take the next step! Key Responsibilities Deliver and implement the latest Microsoft technologies, such as Dynamics 365 CE & Power Platform internationally; Deliver high-quality business and software application services to clients. The creation of high-quality and sustainable client solutions. Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. Measure customer expectations of business knowledge, skills and behavior. Identify business/project risk and mitigate or communicate as necessary. Communicate progress updates to relevant parties both formally and informally. Participation in pre-sales activities as requested. Always represent HSO International professionally and positively. Advise customers on industries’ best practices proactively rather than passively. When do we match up? You are... You are ambitious and eager to learn. You are fluent in English, both spoken and written; other languages such as French, German, Spanish and Italian are a big plus. You have good communication skills, and you are creative in solving problems. You have strong analytical skills, and you are proactive. You are customer-oriented, not afraid of taking responsibility and able to work independently. You are a team player who can easily fit into a vibrant international team of colleagues from different cultures and locations. You are willing to take an extra challenge to work and travel for international projects worldwide. You have... University degree preferably in Economics, Business Administration, Management, Computer Science, Information Science or comparable education. At least 6 years of professional experience with Microsoft Dynamics 365 CRM / Customer Engagement, ideally in an international environment. Experience in Dynamics 365 CE Project Operations: project‑based sales to delivery, project setup and WBS/task planning, resource scheduling & bookings, project documentation/knowledge, project contracts, milestones & invoicing schedules, time & expense capture and approvals, cost/revenue profiles, billing & profitability. A proven track record with implementing Project Operations projects on Large scale deployments most preferably in multi country roll outs. Experience as a consultant on at least 1 international end-to-end CRM implementation – preferable with intercontinental rollouts. Preferred pre-sales experience. Strong presentation and demonstration skills. Experience with Manufacuturing, Professional Services space would be preferable. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
MK Skopje
Data & AI
AI Developer (Contract)
Description At HSO, we’re seeking skilled AI Developer (Full‑Time Contractor) to design, build, and optimize intelligent solutions using Microsoft’s AI and cloud technologies. As a full‑time contractor, you will work closely with consultants, architects, and clients to deliver real business value through AI‑driven applications, agents, and integrations. This role is ideal for someone who enjoys hands‑on development, problem‑solving, and continuous learning within a fast‑growing AI practice, while maintaining the flexibility of a contractor engagement. About HSO At HSO, we’re more than a global IT consultancy, we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Key Responsibilities: Design and develop AI‑powered applications using Azure OpenAI, Azure Machine Learning, and Cognitive Services Build, deploy, and monitor AI agents and chatbots, including Retrieval‑Augmented Generation (RAG) solutions Integrate AI capabilities into business processes using Power Platform and Dynamics 365 Optimize model performance, reliability, and cost efficiency Collaborate with cross‑functional teams (Data Engineers, Consultants, Solution Architects) Ensure security, privacy, and compliance across the AI development lifecycle Stay up to date with emerging AI technologies and Microsoft AI roadmap Requirements: University degree in Computer Science, Software Engineering, or related field 2+ years of experience in software or AI development Strong experience with Python (SQL is a plus) Hands‑on experience building, training, or integrating AI/ML models Experience with REST APIs and cloud‑based architectures Familiarity with CI/CD pipelines, GitHub, and DevOps practices Strong analytical thinking and communication skills Ability to work independently and as part of an agile team Nice to have: Microsoft Certified: Azure AI Engineer Associate or similar certification Experience with Azure Bot Service, Copilot Studio, or conversational AI Knowledge of Responsible AI principles and AI governance Exposure to enterprise systems (ERP, CRM, data platforms) Experience working in consulting or client‑facing environments #LI-MH1
NL Amsterdam
Customer Success / Support
HSO International - Service Delivery Manager D365 F&O
Role: Service Delivery Manager D365 F&O Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? As a Service Delivery Manager, you will lead a multidisciplinary team to provide exceptional managed services for select customers, focusing on service quality, customer satisfaction, and performance management. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Responsibilities: Lead and coach a high-performing DevOps customer support team to deliver exceptional managed services. Build strong client relationships, ensuring satisfaction and identifying opportunities for growth. Understand customer needs and oversee service delivery aligned with business objectives. Manage escalations effectively, ensuring quick resolution. Own SLAs and budgets, driving efficiency and cost optimization. Analyze feedback and continuously improve services through creative solutions. Collaborate across teams to define service standards and resolve complex issues. When do we match up? You are... Organized and accountable, fostering ownership and high-quality service delivery within the team. Skilled in managing transitions from project delivery to managed service operations. Empathetic and performance-driven, using coaching and feedback to build strong, motivated teams. Proactive in developing personal and team capabilities to meet evolving customer needs. Strong communicator with the ability to identify customer needs and drive service improvements. You have... Bachelor’s or Master’s Degree in Business, IT, or related field. Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem. In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365. Hands-on experience with Dynamics 365, ISV solutions, release waves, and One Version updates. Familiarity with Lean, Agile/Scrum, DevOps, and project management principles. Senior-level experience managing customer satisfaction, service quality, and escalations, plus ability to identify and support sales opportunities. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
GB Manchester
Sales & Business Development
Cloud Solutions Sales Executive
Cloud Services Business Development Manager About HSO HSO is a business transformation partner with deep industry expertise and global reach. We help organisations unlock the full value of the Microsoft Cloud by combining Azure, Data, AI, Copilot, Security, and Business Applications to deliver intelligent, scalable digital platforms. Founded in 1987, HSO has more than 2,500 professionals across Europe, North America, and Asia and is a member of Microsoft’s Inner Circle representing the top one percent of partners worldwide. HSO’s market credibility is reinforced by independent analyst recognition. In The Forrester Wave: Microsoft Business Application Services Q1 2026, HSO was recognised as a Strong Performer and positioned among the largest global systems integrators in the market, reflecting our enterprise delivery capability, industry solutions, and deep Microsoft expertise. While this recognition highlights our heritage in transformation programmes, HSO’s strategic focus is centred on intelligent cloud platforms, strong data foundations, and next generation AI. Our innovation roadmap is evolving from Copilot enabled productivity to agentic AI solutions supported by dedicated AI innovation capabilities and joint initiatives with Microsoft. This positions HSO as a partner not only for digital transformation but for building more intelligent, automated, and data driven organisations. Purpose of the Role As a Cloud Services Business Development Manager, you will drive new business growth across HSO’s Microsoft Cloud portfolio. This is a commercially focused role responsible for generating pipeline, winning new logos, expanding existing accounts, and positioning HSO as a strategic cloud and AI partner. You will engage senior stakeholders in value led conversations, identify commercial opportunities across workloads, and shape multi service line propositions that maximise client impact and revenue growth. This role plays a key part in expanding HSO’s presence across Cloud, Data, AI, and platform modernisation. Job Function Commercial strategy and opportunity creation Develop and execute a go to market strategy across HSO’s Cloud, Data, and AI portfolio Identify, qualify, and pursue new business opportunities Build strong commercial relationships with CIOs, CTOs, CDOs, and senior business leaders Create and maintain a robust, high quality pipeline aligned to growth targets Solution portfolio positioning You will position HSO’s standard cloud workloads including: Data and AI Application modernisation Integration Infrastructure and security Custom application development You will align these capabilities to client priorities and business outcomes, ensuring clear commercial value articulation. Multi service line collaboration Collaborate with other sellers across Business Applications and Industry teams to shape multi service line deals Support cross sell opportunities, for example where a client enters via Finance but broader Cloud and Data opportunities exist Work collectively to optimise client budget allocation and maximise HSO’s overall account growth Sales execution Lead complex sales cycles from qualification through to closure Shape compelling commercial proposals and business cases Work closely with architects, industry experts, and delivery teams to ensure credible and competitive solutions Maintain strong pipeline discipline and accurate forecasting Partner with Microsoft on joint pursuits and co sell initiatives Leadership contribution Demonstrate leadership capability with the potential to build and support a cloud sales team over time Provide mentorship and commercial guidance to peers where required Contribute to shaping the future growth model of the Cloud business Market and thought leadership Represent HSO at events and executive forums Contribute to positioning HSO in Cloud, Data, and AI conversations in the market Track emerging technology and commercial trends The Internal Environment for Sellers HSO provides a collaborative and well enabled environment designed to support success in complex, multi workload sales. Access to technology expertise You will work alongside experienced cloud architects, data specialists, AI experts, security professionals, and industry consultants who bring deep capability across Microsoft technologies. Industry led selling Sector focused teams and industry accelerators support value led commercial conversations and help position HSO as a strategic partner. Microsoft alignment Our close relationship with Microsoft provides access to co sell opportunities, product insights, funding programmes, and innovation initiatives aligned to Azure, Copilot, and AI. Proven delivery capability HSO combines strategic consulting with strong delivery credibility supported by accelerators, templates, and AI driven automation that reduce risk and speed time to value. Market credibility Independent analyst recognition and enterprise references reinforce HSO’s reputation as a trusted partner, helping open doors with senior stakeholders. Qualifications Essential Proven success selling cloud, data, AI, or digital transformation services Strong understanding of Microsoft Azure and the Microsoft cloud ecosystem Experience leading complex, multi stakeholder sales cycles Strong commercial acumen and deal structuring capability Experience collaborating across service lines to shape multi workload propositions Ability to engage senior executives and influence strategic decisions Desirable Experience selling Data or AI platform solutions Experience in a leadership or sales management capacity Background working for a Microsoft partner, hyperscaler, or consultancy Experience with consumption based cloud commercial models Relevant Microsoft certifications Personal Qualities Commercially driven and outcome focused Collaborative and comfortable in a matrix sales environment Strategic thinker with strong business acumen Credible communicator at senior executive level Entrepreneurial mindset with the ability to build and scale capability Curious and future focused
NL Amsterdam
Customer Success / Support
HSO International - D365 Finance Consultant - Managed Services
Position: D365 Finance Consultant - Managed Services Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? You will provide day‑to‑day finance operations support and managed‑services delivery for clients running Dynamics 365 Finance. You will resolve incidents, deliver small enhancements, support monthly/period-end activities, and work with the client and HSO teams to prioritize the managed‑services backlog within agreed SLAs. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 350+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Act as a primary finance subject matter expert for assigned managed‑service clients. Triage and resolve incidents and service requests from the ticket queue within agreed SLA targets. Support month‑end and year‑end close activities, reconciliations, and financial reporting issues. Implement small configuration changes, parameter updates, and lightweight extensions in D365 (F&O) per change control. Execute assigned releases/patches, participate in testing and deployment activities for managed‑service changes. Maintain runbooks, knowledge base articles, and post‑incident reports. Investigate recurring issues and propose permanent fixes or process changes; raise CI work items for larger improvements. Work with Service Delivery Manager and client stakeholders to prioritize backlog and maintain governance (weekly/biweekly cadence). Monitor system health (jobs, integrations), support interfaces and data loads, and liaise with infrastructure/Integration teams on outages. Provide timely status reporting and handover notes for escalations. Requirements When do we match up? You have... Degree in Finance, Accounting, or equivalent experience. 6+ years’ experience supporting Dynamics 365 Finance (D365 F&O) system. Previous experience on D365 Finance implementations is a must have. Strong understanding of core finance processes: GL, AP, AR, Fixed Assets, cash & bank, period‑end close. Good troubleshooting skills and experience with ticketing systems (ServiceNow, JIRA, etc.). Finance experience in a corporate accounting/finance function is a strong plus. Experience with Power BI or financial reporting tools is a plus. You are... You are ambitious and eager to learn. Excellent communication skills: you are able to explain technical issues to finance users and escalate clearly to technical teams. You are fluent in English, both spoken and written; any other additional language is a plus. Proactive and customer-oriented mindset. Comfortable working independently and taking ownership. Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Microsoft D365 F&O Functional Solution Architect - Managed Services
As a D365 Functional Solution Architect you will... Act as Functional Solution Architect (FSA) on small projects that arise through the natural course of Managed Services activities, which may include Perform the Solution Advisory/Solution Architect role in the analysis phase of a D365 Projects Conduct Business Process Analysis (BPA) workshops and perform Fit/Gap analysis Accurately estimate project initiatives along with appropriate resources and skillsets required Act as solution advisor to the project during design/development, testing and deployment phases Ensure processes are in place for testing and issues resolution, specifically around the functional architecture and integration points of the implementation Finalize and sign-off on functional specifications, unit and system test scripts, and deployment plans Ensure training will cover all relevant topics allowing client successful use and maintenance of the application Act as escalation point for all support issues during and after a project’ Act as Functional Solution Architect across Finance, Project Management & Accounting (PMA), and Project Operations scenarios within Managed Services and small enhancement projects. Act as a senior resource/advisor to other Managed Services Leads and Consultants Support project‑centric clients with operational, financial, and delivery‑focused workflows enabled through D365 PMA and Project Operations modules. Adhere to and improve Managed Services methodology as the business paradigm changes; Share best practices with team You’re great at… Designing project‑centric ERP architectures spanning Finance, PMA, and Project Operations modules. Translating project delivery requirements into scalable PMA/PO configurations that align with financial reporting and operational controls. Proactively identifying risks related to project budgets, timelines, or cost breakdown structures and advising mitigation strategies. Articulating architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms Providing leadership and effectiveness in consulting and client management Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Mentoring and guiding junior consultants on best practices/approaches Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company Requirements… 5+ years hands-on experience with D365 PMA and/or Project Operations deployments Project experience includes assessment and analysis, designing business case development, envisioning, planning, deployment, benefits analysis, etc. Strong understanding of Project Operations concepts: project stages, WBS, estimates, resource assignments, expense integrations, proforma invoicing, and revenue recognition models. Experience architecting workflows involving project budgeting, cost controls, utilization planning, and operational reporting. Ability to advise clients on best practices for project governance, operational readiness, and financial alignment within D365. Proven record of delivering information-systems-business value to clients Ability to be the trusted voice at the decision-making table Deep working knowledge of ISV solutions Ability to move between high-level architectural review/design and the "roll up the sleeves" level of performing all phases of an application delivery project Flexibility to travel as the needs of clients and our business dictate The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
NL Amsterdam
Project & Program Management
HSO International - Microsoft D365 Project Manager
HSO International – Project Manager Position: Project Manager Department: Program Services Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation only available within the Netherlands Type of work: Remote or Hybrid, depending on location International travel is required depending on program needs. Minimun 35% travelling About the role The Project Manager at HSO is accountable for the successful delivery of a defined project or major workstream within a broader transformation program. This role owns delivery outcomes within clear boundaries: scope, schedule, quality, readiness, and customer adoption for their project. In this role, your primary focus is on driving execution excellence. You spend most of your time on detailed planning, sequencing, dependency management, readiness control (testing, data, cutover), issue resolution, and day-to-day delivery leadership. You optimize outcomes within given constraints and ensure that delivery reality is visible early. If you want a role where you own the execution layer of large or complex global programs and make a direct impact on delivery success, this is it. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Own day-to-day delivery of assigned projects or complex program workstreams, ensuring scope, plan, dependencies, and customer readiness remain aligned Participate in pre-sales and mobilization by shaping delivery plans, budgets, governance models, and risk assumptions that are executable in practice Contribute to and co-author Statements of Work (SOW), with specific accountability for assumptions, risks, delivery economics, team structures, phase entry/exit criteria, and change control Build and maintain integrated delivery plans that align architecture, build, testing, integrations, and customer activities Coordinate cross-functional delivery across architects, developers, functional consultants, testers, integration teams, and customer SMEs Monitor requirements gathering and setting acceptance criteria, ensure backlog items are sized, prioritized, and ready for build Drive testing readiness, including test planning, data availability, environment coordination, defect management, and go-live preparation Maintain strong RAID discipline, proactively identifying risks, issues, dependencies, and downstream impacts Identify scope gaps early and initiate structured change-control discussions when required Run governance forums that drive real decisions, including steering committees, risk reviews, and change control boards Communicate clear, factual status and risk updates to customers, senior project managers, and program leadership Partner with customers to strengthen their ability to participate effectively in requirements, testing, data readiness, and decision-making Contribute to continuous improvement of HSO’s Standard Working Practices (SWP) and delivery quality culture Depending on seniority and complexity of an assigned project, you will work under the guidance and direction of a Senior Project Manager or Program Manager. Requirements 3–5+ year’s experience delivering ERP, Data, or digital transformation projects Must exposure to Dynamics 365 ERP experience or comparable enterprise platforms Experience in complex, multi-team or multi-stakeholder environments Strong grounding in planning, backlog management, requirements clarification, testing preparation, and RAID (Risks, Actions, Issues, and Decisions) Experience working within structured delivery frameworks and governance models Ability to see and manage task-level delays and manage their downstream impacts Ability to simplify complexity and drive clarity in pressured environments Experience using DevOps or similar delivery management tools. Hands-on, structured, and proactive approach to execution and problem solving. Confidence to escalate issues factually and early Influence without authority; create clarity and accountability through facts, options, and trade-offs Structured approach to risk management, ambiguity, and scenario-based decision-making Awareness of delivery economics and commercial impact Ability to balance scope, quality, time, and cost without false certainty International travel required depending on program needs. Minimun 35% travelling Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator, who perceives your motivations, talents, and ambitions.Career Path for this role HSO offers a clear, capability-based progression for delivery professionals: Project Coordinator / PMO → Project Manager → Senior Project Manager → Program Manager. Project Managers grow by mastering execution discipline, customer leadership, and cross-team coordination within global transformation programs. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Remote
Customer Success / Support
HSO International - D365 Supply Chain Senior Consultant (Continuous improvement)
Position: Senior Consultant - D365 Supply Chain (Continuous improvement) Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? You will act as the functional point of contact within the team, collaborating closely with Technical Consultants and the Service Delivery Manager to deliver high-quality support and managed services. Your responsibilities include incident management, root cause analysis, change requests, and continuous service improvement initiatives. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Responsibilities: Deliver high-quality business and application support services to clients, focusing on supply chain processes within Dynamics 365. Analyze and resolve 2nd and 3rd line functional incidents, including escalations for priority cases. Perform root cause analysis and implement long-term resolutions to recurring issues. Design, test, document, and deploy functional and integration changes (RFCs). Support project handovers to GMS during UAT and Hyper Care phases. Continuously assess customer feedback to improve service quality and value. Communicate progress and updates clearly to internal and external stakeholders. Participate in pre-sales activities and advise clients on industry best practices. When do we match up? You are... Able to analyze and resolve complex, multi-layered functional incidents. Capable of growing into a functional lead role within the continuous improvement team. Strong communication, problem-solving, and analytical skills. Proactive and customer-oriented mindset. Comfortable working independently and taking ownership. You have... 7+ years of experience implementing and supporting Dynamics 365 Supply Chain, ideally in global or intercontinental rollouts. Strong expertise in D365 F&O Supply chain modules and workflow. Experience with reporting tools such as Power BI or Management Reporter. Skilled in troubleshooting, root cause analysis, and resolving functional system issues. Familiarity with data migration and integration tools like DMF, OData, and Azure Logic Apps. Fluent in English; any other additional language is a plus. MB300, MB310, and MB700 certifications preferred. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Amsterdam
Customer Success / Support
HSO International - D365 Finance Senior Consultant (Continuous improvement)
Position: Senior Consultant - D365 Finance (Continuous improvement) Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? You will act as the functional point of contact within the team, collaborating closely with Technical Consultants and the Service Delivery Manager to deliver high-quality support and managed services. Your responsibilities include incident management, root cause analysis, change requests, and continuous service improvement initiatives. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Deliver high-quality business and application support services to clients, focusing on finance processes within Dynamics 365. Analyze and resolve 2nd and 3rd line functional incidents, including escalations for priority cases. Perform root cause analysis and implement long-term resolutions to recurring issues. Design, test, document, and deploy functional and integration changes (RFCs). Support project handovers to GMS during UAT and Hyper Care phases. Continuously assess customer feedback to improve service quality and value. Communicate progress and updates clearly to internal and external stakeholders. Participate in pre-sales activities and advise clients on industry best practices. When do we match up? You are... Able to analyze and resolve complex, multi-layered functional incidents. Capable of growing into a functional lead role within the continuous improvement team. Strong communication, problem-solving, and analytical skills. Proactive and customer-oriented mindset. Comfortable working independently and taking ownership. You have... 7+ years of experience implementing and supporting Dynamics 365 Finance, ideally in global or intercontinental rollouts. Strong expertise in D365 F&O Finance modules, financial process mapping, and solution design. Experience with financial reporting tools such as Power BI or Management Reporter. Skilled in troubleshooting, root cause analysis, and resolving functional system issues. Familiarity with data migration and integration tools like DMF, OData, and Azure Logic Apps. Fluent in English; any other additional language is a plus. MB300, MB310, and MB700 certifications preferred. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Amsterdam
Sales & Business Development
HSO International - Engagement Manager - Business Applications
Position: Engagement Manager - Business Applications (regular travel required) Department: Sales & Marketing Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? As an International Engagement Manager, you will drive new business development across Europe by leveraging customer insights, market trends, and the power of Microsoft Business Applications, including Dynamics 365, Power Platform, and related cloud services. You will help clients transform their operations through innovative solutions in Customer Engagement, Field Service, Finance, and Supply Chain. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Qualify leads and manage the full sales cycle - from initial contact to signed agreement - within a marketing-driven business development framework. Advise clients, present tailored solutions, craft proposals, negotiate terms, and ensure follow-through on commitments. Stay current on Microsoft Business Applications, licensing models, and HSO’s service and support offerings. Focus on new business acquisition and customer development, particularly around Dynamics 365 and Power Platform. Travel approximately 5 days per month across Europe to meet with clients and prospects. You Bring Experience in consultative sales - locally or regionally - and are ready to expand your impact on a global scale. A strong interest in Microsoft Business Applications and their potential to drive business transformation. Analytical thinking, a self-starting attitude, and a collaborative mindset. Ability to engage with senior stakeholders (CCO, CEO, COO, CMO, Digital Directors). A desire to be challenged and coached, not directed. Your have Bachelor’s or Master’s degree in business, technology, or a related field. Proven track record in new business development, ideally within Microsoft, SAP, or Salesforce ecosystems. Familiarity with CRM, Field Service, Finance, Supply Chain, and digital transformation topics. Fluent in English (spoken and written); additional languages are a plus. The ideal candidate for this role will be based in Denmark, Sweden or Finland. They are a citizen of an EU country and hold full EU working rights. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Amsterdam
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Dynamics 365 F&O Finance Senior Consultant
Position: Dynamics 365 F&O Finance Senior Consultant Department: Dynamics 365 F&O UO Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? As D365 Finance Senior Consultant, you work with Microsoft Dynamics 365, Azure cloud platform and our unique, industry-specific solutions to develop the best strategy for a digital transformation and design, implement and manage innovative cloud solutions for our customers. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Lead the implementation of Dynamics 365 Finance & Operations modules (GL, AP, AR, FA, Budgeting, etc.). Collaborate with international clients to understand business needs and translate them into scalable finance solutions. Conduct workshops, design sessions, and training for key users. Configure and customize finance modules to meet client-specific requirements. Work closely with technical teams to ensure seamless integration and data migration. Provide expert advice on finance best practices, compliance, and process optimization. Support pre-sales activities and contribute to solution design. When do we match up? You are... Strong communication and stakeholder management skills. Ability to work independently, take ownership of deliverables, and drive initiatives with a high level of accountability. Collaborative mindset and ability to thrive in a multicultural, remote-first team environment, often working across time zones and cultures. Goal-oriented and proactive, with a strong focus on delivering value and measurable outcomes in financial transformation projects. You have... At least 7 years of experience implementing Dynamics 365 Finance & Operations with a focus on finance modules. Proven track record as a lead consultant on at least 3 full-cycle international ERP implementations. Solid understanding of finance processes (GL, AP, AR, FA, budgeting, consolidation, etc.). Prior experience in a finance role (e.g. accountant, controller, financial analyst) is a strong advantage. Fluency in English (spoken and written); other European languages are a plus. Nice to have: Experience in pre-sales, workshops, or mentoring junior consultants. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Amsterdam
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Dynamics 365 F&O Finance Senior Consultant
Position: Dynamics 365 F&O Finance Senior Consultant Department: Dynamics 365 F&O UO Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? As D365 Finance Senior Consultant, you work with Microsoft Dynamics 365, Azure cloud platform and our unique, industry-specific solutions to develop the best strategy for a digital transformation and design, implement and manage innovative cloud solutions for our customers. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Lead the implementation of Dynamics 365 Finance & Operations modules (GL, AP, AR, FA, Budgeting, etc.). Collaborate with international clients to understand business needs and translate them into scalable finance solutions. Conduct workshops, design sessions, and training for key users. Configure and customize finance modules to meet client-specific requirements. Work closely with technical teams to ensure seamless integration and data migration. Provide expert advice on finance best practices, compliance, and process optimization. Support pre-sales activities and contribute to solution design. When do we match up? You are... Strong communication and stakeholder management skills. Ability to work independently, take ownership of deliverables, and drive initiatives with a high level of accountability. Collaborative mindset and ability to thrive in a multicultural, remote-first team environment, often working across time zones and cultures. Goal-oriented and proactive, with a strong focus on delivering value and measurable outcomes in financial transformation projects. You have... At least 7 years of experience implementing Dynamics 365 Finance & Operations with a focus on finance modules. Proven track record as a lead consultant on at least 3 full-cycle international ERP implementations. Solid understanding of finance processes (GL, AP, AR, FA, budgeting, consolidation, etc.). Prior experience in a finance role (e.g. accountant, controller, financial analyst) is a strong advantage. Fluency in English (spoken and written); other European languages are a plus. Nice to have: Experience in pre-sales, workshops, or mentoring junior consultants. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Engagement Manager
Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives with scope varying by Service Line Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success Ensure the client experience aligns with commitments, delivery standards, and quality expectations Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem Partner with Sales and Practice Leadership to develop proposals, Statements of Work, estimates and change requests, while shaping long-term client solution roadmaps Maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (<2.5%) Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth You’re great at… Building executive-level client relationships and serving as a trusted advisor Leading complex, multi-threaded engagements while balancing client experience, delivery execution, and commercial outcomes Driving alignment across matrixed teams and influencing without direct authority Managing engagement financials, forecasting, and margin performance Communicating clearly and confidently with executives, stakeholders, and delivery teams Identifying risks early and navigating complex issues with sound judgment and calm leadership Maintaining delivery discipline while ensuring strong client satisfaction and adoption Recognizing and shaping growth opportunities within existing client relationships Balancing strategic thinking with hands-on engagement leadership Driving accountability, transparency, and continuous improvement across teams Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s degree in Business, Information Systems, Engineering, or a related field 10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction Strong understanding of Microsoft technologies such as Dynamics 365, Azure, Power Platform, and the broader Microsoft ecosystem Demonstrated ability to build executive relationships and operate as a trusted client advisor Experience with delivery governance, project methodologies, and structured change management Strong commercial acumen, including forecasting, margin management, and revenue accountability Ability to identify and drive expansion opportunities within existing accounts Excellent communication, leadership, and stakeholder management skills Ability to operate effectively in complex, fast-paced, client-facing environments Flexibility to travel as client and business needs require Flexibility to travel as client and business needs require Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
D365 Supply Chain Functional Solution Architect
As a D365 Supply Chain Solution Architect you can expect to... Act as Functional Solution Architect (FSA) on projects while implementing various modules of D365 for Supply Chain Lead the D365 Supply Chain Management Workstream Perform the Solution Advisory/Solution Architect role in the analysis phase of a D365 F&O implementation Conduct Business Process Analysis (BPA) workshops Accurately estimate entire enterprise-level projects along with appropriate resources and skillsets required Conduct Business Process Analysis (BPA), create the Solution Blueprint document and perform Fit/Gap analysis Act as solution advisor to the project during design/development, testing and deployment phases Ensure a formal process is in place for testing and issues resolution, specifically around the functional architecture and integration points of the implementation Finalize and sign-off on functional specifications, unit and system test scripts, and deployment plans Ensure training will cover all relevant topics allowing client successful use and maintenance of the application Act as escalation point for all support issues during and after a project Travel as the needs of clients and our business dictate You’re great at... Articulating architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platform Providing leadership and effectiveness in consulting and client management Forming and leading virtual teams and collaborating across large, matrix organizations Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Mentoring and guiding junior consultants on best practices/approaches Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company If this sounds like you, you'll have... 8+ years combined experience with Microsoft D365 SCM implementations, application deployment and architecting complex enterprise systems Project experience including assessment and analysis, designing business case development, envisioning, planning, deployment, benefits analysis, etc. Strong background in ERP concepts, such as supply chain, manufacturing, planning, production, and distribution, WMS experience a plus Ability to translate requirements created by the business and functional analysts into the architecture for the solution Hands-on experience with multi-phase, multi-country, enterprise-wide implementations Proven record of delivering information systems business value at an executive level Ability to be the trusted voice at the decision-making table Ability to move between high-level architectural review/design and the "roll up the sleeves" level of performing all phases of an application delivery project Benefits We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
NL Remote
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Solution Architect Retail (D365 Applications)
Position: Solution Architect (D365 Applications) Department: D365 Retail Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? Joining HSO International as a Solution Architect means ensuring solution integrity for implementation projects involving Dynamics 365 Applications. Primarily Finance and Operations, coordinating consultant teams, and providing invaluable advice to customers regarding business system design and implementation. Your role will also include contributing to the development of HSO best practices and active participation in presales activities. Leading Microsoft Partner HSO has belonged to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 350+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Lead presales activities, including customer workshops, demos, and presentations. Guide capability and architecture workshops to define solution direction. Develop end-to-end solution architectures and supporting documentation. Drive business transformation discussions and strategic roadmaps. Collaborate with Enterprise Architects, Data Architects, and Technical Architects, plus senior consultants across global teams. Assess the feasibility of new processes/technologies and optimize business workflows. Create best-practice materials, templates, and tools to strengthen presales and delivery. Requirements At least 7 to 10+ years of consulting experience in Retail industries with a minimum of 5 years of experience on Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX. Experience with several end-to-end implementations as Solution Architect Broad and in-depth knowledge of Dynamics 365 for Finance and Operations. Ability to operate most modules. Experience with Power Platform, good awareness of Microsoft Azure automation capabilities, data analytics, and other areas of technology accompanying business system implementation. Ability to lead a team of functional consultants in implementation projects. Experience in running presales diagnostic projects. Strong formal and technical writing skills – quickly producing high-quality documents. Effective leadership through knowledge, experience, and example. Ability to communicate with customers on different levels of the organization. You are fluent in English, both spoken and written; other languages such as French, German, Spanish, and Italian are a plus. Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents, and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
MK Skopje
ERP & CRM (e.g. D365 F&O, D365CE)
Functional Consultant (Finance) – Microsoft D365 F&O
At HSO GS, we are looking for a Functional Consultant specializing in the Finance modules of Microsoft Dynamics 365 F&O. In this role, you will play a key part in the implementation, testing, and support of Microsoft Dynamics 365 F&O solutions. You will work closely with clients to configure and customize the system to meet business needs, conduct functional testing, and ensure successful deployments. Additionally, you will provide 1st and 2nd line support, troubleshoot functional issues, and contribute to continuous improvement initiatives. About HSO At HSO, we’re more than a global IT consultancy, we’re a catalyst for innovation and growth. With over 3000 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning, where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale. Key Responsibilities Participate in Microsoft Dynamics 365 F&O implementations, including system setup, configuration, and alignment with business processes. Conduct functional testing, validate system configurations, and ensure successful deployments. Provide 1st and 2nd line support, resolving functional issues efficiently. Develop Functional Design Documents, perform testing, and maintain documentation. Analyze root causes of recurring issues and recommend process improvements. Support clients during UAT and Hyper Care phases. Prepare reports and contribute to continuous improvement initiatives. Collaborate closely with technical teams, developers, and consultants to ensure seamless service delivery. Key Requirements Experience in ERP consulting, implementation, or support, preferably with Microsoft Dynamics 365 F&O or Dynamics AX, with a focus on the Finance modules. Strong understanding of finance business processes, including general ledger, accounts payable, accounts receivable, fixed assets, and budgeting. Proven experience in configuring, customizing, and optimizing Microsoft Dynamics 365 F&O Finance solutions to meet business requirements. Ability to independently analyze and resolve complex functional incidents. Excellent English communication skills and ability to work effectively in multicultural teams. Certifications: MB-310 – Microsoft Dynamics 365 Finance is a plus. Willingness to travel for on-site client work. Why Work With Us: Competitive Compensation & Bonus aligned with your experience and performance Private Healthcare Insurance to support your well-being Flexible Hybrid Work Model for better work–life balance Global Exposure: Collaborate with international teams on large-scale projects for leading corporations Learning & Development: Access Tech Updates sessions, team events, the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your career and certification goals Sports Subscription: Stay active with a Sportmaster subscription Vacation Days: Recharge and unwind with 23 days of paid vacation. #LI-MH1 #LI-Hybrid
MK Skopje
ERP & CRM (e.g. D365 F&O, D365CE)
Functional Consultant (Supply Chain) – Microsoft D365 F&O
At HSO GS, we are looking for a Functional Consultant specializing in the Supply Chain modules of Microsoft Dynamics 365 F&O. In this role, you will play a key part in the implementation, testing, and support of Microsoft Dynamics 365 F&O solutions. You will work closely with clients to configure and customize the system to meet business needs, conduct functional testing, and ensure successful deployments. Additionally, you will provide 1st and 2nd line support, troubleshoot functional issues, and contribute to continuous improvement initiatives. About HSO At HSO, we’re more than a global IT consultancy, we’re a catalyst for innovation and growth. With over 3000 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning, where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale. Key Responsibilities Participate in Microsoft Dynamics 365 F&O implementations, including system setup, configuration, and alignment with business processes. Conduct functional testing, validate system configurations, and ensure successful deployments. Provide 1st and 2nd line support, resolving functional issues efficiently. Develop Functional Design Documents, perform testing, and maintain documentation. Analyze root causes of recurring issues and recommend process improvements. Support clients during UAT and Hyper Care phases. Prepare reports and contribute to continuous improvement initiatives. Collaborate closely with technical teams, developers, and consultants to ensure seamless service delivery. Key Requirements Experience in ERP consulting, implementation, or support, preferably with Microsoft Dynamics 365 F&O or Dynamics AX, with a focus on the Supply Chain modules. Strong understanding of supply chain business processes, including inventory management, procurement, production control, warehouse management, and sales order processing. Proven experience in configuring, customizing, and optimizing Microsoft Dynamics 365 F&O Supply Chain solutions to meet business requirements. Ability to independently analyze and resolve complex functional incidents. Excellent English communication skills and ability to work effectively in multicultural teams. Certifications: MB-330 – Microsoft Dynamics 365 Supply Chain Management is a plus. Willingness to travel for on-site client work. Why Work With Us: Competitive Compensation & Bonus aligned with your experience and performance Private Healthcare Insurance to support your well-being Flexible Hybrid Work Model for better work–life balance Global Exposure: Collaborate with international teams on large-scale projects for leading corporations Learning & Development: Access Tech Updates sessions, team events, the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your career and certification goals Sports Subscription: Stay active with a Sportmaster subscription Vacation Days: Recharge and unwind with 23 days of paid vacation. #LI-MH1 #LI-Hybrid
US Remote
Sales & Business Development
Microsoft D365 Sales Executive, Professional Services
As a Microsoft D365 Professional Services Sales Executive you can expect to… Position HSO in prospecting, qualifying, consultative selling and closing new business Possess a deep understanding of Microsoft technologies, especially those relevant to the Professional Services sector Develop and manage all phases of the sales cycle including prospecting, qualifying, consultative selling and closing new business Lead introductory meetings with prospects with a consultative sales approach to solve Professional Services client problems and position the value of HSO Develop strategic accounts and execute sales strategies with defined sales plays Utilize a consultative sales approach to solve client problems and position the value of HSO Work proactively and independently as a hunter, developing relationships, driving new business by demonstrating how HSO will meet our clients' business needs Collaborate with delivery and pre-sales teams to ensure proposed solutions align with Professional Services client requirements Working with Marketing and Business Development personnel to help develop lead generation campaigns along with target marketing to specific verticals Utilize your previous Microsoft experience to respond to RFPs and close business You’re great at… Develop and execute measurable sales activities focusing on Microsoft-centric solutions and services Collaborate with the sales team, management, and technical experts to identify target markets Build and maintain strong relationships with existing and prospective Professional Services clients to understand their business challenges, goals, and objectives, and align HSO offerings to meet their needs Identify new business opportunities and proactively generate leads through networking, industry events, referrals, and digital marketing initiatives Develop and nurture a robust pipeline of prospects to achieve and exceed sales targets Leverage your sales knowledge and existing Microsoft ecosystem network to position HSO solutions effectively Manage the end-to-end sales process, including lead qualification, solution scoping, negotiation, and contract close Stay updated on the latest trends, advancements, and competitive landscape as it pertains to Professional Services within the Microsoft ecosystem Sound interesting? If so, you’ll have… Degree in Business, Computer Science, Finance or a related discipline or equivalent education 4+ years of experience in selling Microsoft Business Applications and/or Cloud or related services Prior consulting, business analyst, implementation, or product support experience required, specifically relating to Microsoft Business Solutions Prior sales experience selling Enterprise Solutions, preferably Microsoft Strong and established Professional Services client base within the space Proven ability to navigate difficult conversations and drive effective solutions to business problems with knowledge of pricing tactics and strategies Proven experience in closing business for business applications/technology sales as an Account Executive or Sales Representative in the Professional Services sector Ability to thrive in a dynamic and entrepreneurial environment and to work with a team Ability to travel 30% or more The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.
NL Amsterdam
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Solution Architect -Dynamics 365 F/O
About HSO International Our dedicated team of professionals at HSO International is committed to driving business transformations for multinational organisations using cutting-edge Microsoft technology. We specialise in working with leading Retail, Distribution, Manufacturing, and Professional Services brands. At HSO International, we take pride in our diverse team of 300 professionals representing over 53 nationalities. This unique blend of cultures and perspectives is key to our success in transforming multinationals and deploying Microsoft Tech in over 45 countries. Discover more about Life at HSO International by visiting https://www.hso.com/en/campaigns/life-at-hso-international About the role Joining HSO International as a Solution Architect means ensuring solution integrity for implementation projects involving Dynamics 365 Finance and Operations, coordinating consultant teams, and providing invaluable advice to customers regarding business system design and implementation. Your role will also include contributing to the development of HSO best practices and active participation in presales activities. Role location This position allows for flexibility regarding location within Europe, provided the candidate possesses full European or UK working rights. As our global projects may require travel and on-site work, candidates should be willing to work at home or on the customer's site or the HSO office as needed. For the right candidate, HSO International is ready to facilitate relocation to the Netherlands and provide a work visa. Qualifications experience University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or comparable education. At least 7 to 10+ years of ERP consulting experience – preferably with Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX. Experience with several end-to-end ERP implementations. Broad and in-depth knowledge of Dynamics 365 for Finance and Operations. Ability to operate most modules. Experience with Power Platform, good awareness of Microsoft Azure automation capabilities, data analytics and other areas of technology accompanying business system implementation. Ability to lead a team of functional consultants in implementation projects. Experience in running presales diagnostic projects. Strong formal and technical writing skills – quickly producing high-quality documents. Strong command of written and spoken English. Ability to communicate with customers on different levels of the organization. Personal Characteristics Strong analytical skills. Effective communication. Affable nature. Genuine interest in technology. Effective leadership through knowledge, experience, and example. Entrepreneurial mindset. Ability to collaborate within a team. Aptitude for working in a non-hierarchical, cooperative and friendly team environment. A generous compensation package You will receive a competitive salary and comprehensive benefits, including a leased car, laptop, and mobile phone. Autonomy and accountability You will have ample freedom and flexibility to structure your work days and, most importantly, shape your career path.
NL Amsterdam
Customer Success / Support
HSO International - Solution Architect - Continuous Improvements
Position: Solution Architect - Continuous Improvements Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. About the Role As a Solution Architect at HSO International, you will manage SA operations within Managed Services' Continuous Improvement Team (CIT). Your primary responsibility is to deliver the highest quality and value in managed services to selected customers. Your role is to drive the successful Continuous Improvement activities for HSO international clients. You will provide expert guidance on the business platform design while closely collaborating with Service Delivery Management, Account Management and the Senior Solution Architect Team within HSO International to ensure the highest standards are met. When do we match? You are... A strong communicator with exceptional written and verbal skills in English. A natural leader with the ability to guide teams and stakeholders through complex projects. Analytical and detail-oriented, with a talent for solving problems. Approachable and engaging, fostering collaboration in a non-hierarchical environment. Passionate about technology and innovation, with an entrepreneurial mindset. You have... A university degree in Supply Chain Management, Logistics, Economics, Business Administration, or a related field. 7–10 years of ERP consulting experience, preferably with Microsoft Dynamics 365 F&O or earlier versions. A proven track record of multiple end-to-end ERP implementations and deep knowledge of Dynamics 365 modules. Familiarity with Dynamics 365 CE, Power Platform, Power BI, and Microsoft Azure. Strong leadership experience and ability to manage complex projects successfully. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NZ Auckland
Consulting & Advisory
AI Architect
Join HSO and help shape the future of AI-driven cloud solutions. We believe technology should empower people and businesses to thrive. If you’re passionate about building innovative, ethical, and reliable AI solutions and enjoy leading projects and sharing knowledge we’d love to hear from you! About the Role As our AI Architect, you’ll design secure, scalable AI solutions, guide strategy, and work with customers and global teams. You’ll lead exciting projects, influence technology adoption, and help drive innovation at HSO. Key Responsibilities Develop and implement enterprise AI strategies, frameworks, and governance. Lead end-to-end delivery of AI solutions (migration, modelling, testing, deployment). Design scalable AI systems and apply responsible AI practices. Ensure privacy, security, and regulatory compliance. Mentor technical teams and foster best practices. Partner with customers to identify opportunities and enhance solutions. Deliver workshops and share emerging technologies across teams. Core Technical & Design Skills ML/AI deployment (containerisation, Azure Databricks, Microsoft Fabric pipelines, CI/CD) Data engineering (ETL, data lakes, streaming systems) Cloud-native architecture (Azure Databricks, Microsoft Fabric, IaC) MLOps/DataOps (monitoring, retraining, governance) Model optimization and performance tuning API design & integration (REST, gRPC, MCP) ML lifecycle expertise (experimentation to production) LLMs and GenAI (prompt engineering, fine-tuning, RAG) Agentic systems (vector databases, semantic search, multi-agent workflows, memory management) Responsible AI practices and security-aware design People and Business Leadership Work closely with AI, Data, and Cloud Engineers. Translate business needs into technical architecture. Mentor engineers and contribute to cross-functional best practices. Comfortable in agile environments, working across the AI Engineering lifecycle. What We’re Looking For 6+ years’ experience developing AI solutions, models, and governance frameworks in production. Broad experience with cloud technologies and applications. Proven ability to lead projects and teams end-to-end. Strong communication skills to explain complex architecture to non-technical audiences. Excellent problem-solving and organisational skills. Eagerness to learn and share new technologies. Deep understanding of ethical, privacy, and security obligations.
GB London
Sales & Business Development
Senior Public Sector Business Development Manager
About HSO HSO is a Business Transformation Partner with deep industry expertise and global reach. We leverage the full power of the Microsoft Cloud to help organisations modernise operations, adopt data-driven intelligent automation, deliver real-time insights, and accelerate digital impact. By utilising Dynamics 365, Power Platform, Azure, Microsoft 365, AI/Copilot and Data & AI capabilities, HSO empowers organisations to innovate faster, improve how their people work, and enhance citizen and customer experiences. Founded in 1987, HSO has more than 2,500 professionals across Europe, North America, and Asia. We are one of the world’s top Microsoft business applications and cloud transformation partners, and a proud member of Microsoft’s elite Inner Circle, representing the top 1% of partners worldwide. We specialise in sectors such as Public Sector, Retail, Manufacturing, Professional Services, and Financial Services. As an award-winning partner, HSO has been recognised as the global winner of the Microsoft Partner of the Year Award for D365 Finance, and a Finalist for D365 Sales & Marketing. We have also been ranked among the Best Companies to Work For, reflecting our culture of care, innovation, and growth. At HSO, we are large enough to deliver enterprise-scale transformation, yet small enough to care. Our culture encourages entrepreneurship, collaboration, and personal development — where your voice is heard, and your impact is felt. Purpose of the role As a Public Sector Business Development Manager, you will lead on developing strategic relationships and securing new business within the UK public sector. You will identify opportunities and position Microsoft business applications and cloud services to help public sector organisations transform how they operate, improve citizen services, enhance efficiency, and achieve compliance and policy objectives. Working closely with our Delivery, Pre-Sales, and Microsoft teams, you will shape compelling propositions and navigate complex public sector procurement processes including frameworks, tenders, and competitive bids. This is a high-impact role that will play a key part in building HSO’s growing footprint in the public sector and driving long-term growth. Reporting Line This role reports to the Sales Director. Job Function Develop and execute a go-to-market strategy for the UK public sector, identifying target accounts and growth opportunities across central government, local authorities, healthcare/NHS, housing associations, and not-for-profit organisations. Build strong relationships with key public sector stakeholders, including C-Suite, Digital Transformation leaders, and Commercial/Procurement functions. Qualify opportunities, lead full sales cycles, and manage bids and proposals through to closure, including through frameworks such as G-Cloud, Digital Outcomes & Specialists, and others. Shape and present tailored value propositions aligned to client goals, drawing on Microsoft technologies including Dynamics 365, Power Platform, Microsoft 365, Azure, and AI/Copilot. Collaborate with internal teams (Pre-Sales, Architects, Delivery, Legal) to create compelling solutions and commercial proposals. Maintain a high-quality pipeline and accurate forecasting in CRM, contributing to regular reporting and leadership reviews. Stay informed on public sector policy, digital trends, funding streams, and procurement developments to support account planning. Represent HSO at public sector industry events, thought-leadership sessions, and Microsoft community engagements. EXPERIENCE Essential Proven track record in business development, account management or consultative sales within the UK public sector. Strong understanding of public sector procurement processes, frameworks, and budget cycles. Experience positioning Microsoft Cloud solutions or business applications (e.g., Dynamics 365, Azure, M365, Power Platform). Commercially astute with the ability to shape and negotiate complex deals. Excellent stakeholder engagement, communication, and influencing skills. Self-driven with a strong sense of ownership and accountability. Able to lead virtual teams and collaborate across functions to advance deals. Desirable Familiarity with frameworks such as G-Cloud, DOS, NHS SBS, or similar. Experience working for a Microsoft partner or digital transformation consultancy. Understanding of public sector challenges such as data governance, digitisation of services, legacy system modernisation, and citizen experience improvement. Experience using CRM systems (ideally Dynamics 365) for pipeline management and forecasting. Degree-level education or equivalent professional experience. Personal Qualities Passion for public sector improvement and service transformation. Resilient, outcome-orientated, and motivated by delivering results. Highly collaborative and able to build trust quickly. Excellent communicator with strong written and verbal presentation skills. Analytical mindset with the ability to spot trends and opportunities. Energetic, proactive, and solutions-focused. Location HSO offices are located in Manchester, Glasgow, and Reading.This is a hybrid role, with flexibility to work remotely. Travel to client sites and HSO offices will be required for relationship building and key meetings. Salary We offer a competitive, market-aligned salary that reflects the skills and experience of each candidate. The salary package will be discussed during the interview process and will be based on current market benchmarks for similar roles, as well as the individual’s qualifications and experience. Eligible employees may also receive performance-based bonuses and can participate in our extensive benefits programme. Benefits Included: Paid Holidays Pension Healthcare Dental Life Insurance Tonic Wellbeing HSO Perkz Flexible working (when required and agreed)
NL Amsterdam
Low code (e.g. Power Platform, OutSystems)
Xurrent Application Administrator
At HSO, we’re on a mission to empower our teams with smart, scalable systems that help us serve our clients better and faster. As our new Xurrent Application Administrator, you’ll become a key member of our Business Systems team, working at the heart of a major transformation. Xurrent (4me) is our new internal service management platform, designed to streamline operations and elevate the support we provide to our clients. In this role, you won’t just be maintaining a system—you’ll be shaping how over 300 colleagues in our Managed Services team interact with it daily. You’ll work closely with business stakeholders to tailor the platform to real-world needs, ensuring it evolves in step with our services. With a high degree of autonomy, you’ll have the opportunity to take ownership of the platform and play a central role in how effectively we deliver value to our clients. As a Xurrent Application Administrator at HSO, you will play a pivotal role in our dedicated IT team and responsible for configuring and maintaining the Xurrent Service Management Platform. You will collaborate with business owners to implement new services and ensure up-to-date documentation and training for users. Your key responsibilities and tasks in this role will include: User and Role Management: Oversee the creation, modification, and management of user accounts and roles to ensure secure and efficient access control. Service Management Configuration: Design, configure, and optimize service management processes and workflows to enhance operational efficiency. Automation: Develop and implement automations to streamline repetitive tasks and improve system performance. CMDB Management: Set up, maintain, and manage the Configuration Management Database (CMDB) to ensure accurate and up-to-date asset information. Self-Service Portals: Create and manage intuitive self-service customer portals to enhance user experience and reduce support workload. Requirements Experience with Service Management (e.g., ITIL, USM) and related processes is essential. Proven track record of working in a SIAM (Service Integration and Management) environment Ability to manage multiple service providers and integrate their services into a cohesive and efficient service management system. Ability to translate business needs into technical solutions. Affinity with IT and experience in configuring web applications. Previous working experience with the Xurrent (4me) platform is preferred Analytical, eager to learn, and a team player. Benefits About HSO:We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 30 offices across the Americas, Europe, Australia and Asia. Why Choose HSO? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents and ambitions. Fun and success You work in a professional and pleasant working environment with colleagues ready to help each other because success cannot be achieved without cooperation and pleasure! Freedom and responsibility You get a lot of freedom and flexibility to organise your workdays, especially to shape your career. Do you want to be part of a fast-growing company and work with many international colleagues? Then you can apply immediately! #LI-DI
MK Skopje
Customer Success / Support
24/7 Customer Service Engineer
Description Are you a dedicated Customer Service Engineer ready to support global clients around the clock? HSO is seeking a skilled and proactive 24/7 Customer Service Engineer to join our support team. In this role, you will provide technical assistance and issue resolution for Microsoft Dynamics 365 solutions, ensuring continuous service availability and customer satisfaction. You will work in a rotating shift schedule to deliver high-quality support across multiple time zones. About HSO At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change. Responsibilities Provide timely and effective responses to client issues, ensuring concerns are addressed with urgency and care. Demonstrate empathy and professionalism to assure customers their challenges are being taken seriously. Deliver and support international implementations of Microsoft Dynamics 365 Finance & Operations (formerly AX). Provide business and application consulting services to clients across various industries. Design and develop high-quality, scalable, and sustainable solutions tailored to client needs. Meet and exceed customer expectations through strong business acumen, technical expertise, and professional conduct. Identify potential risks in projects and proactively mitigate or communicate them as needed. Maintain clear and consistent communication with stakeholders through formal and informal updates. Represent HSO Global Services with integrity, professionalism, and a positive attitude at all times. Proactively advise clients on industry best practices to enhance business performance. Work in a rotating three-shift schedule (day, evening, and night) to ensure uninterrupted 24/7 support across global time zones. Requirements University degree in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering, Management, Computer Science, Information Science, or a related field. Strong desire to learn and grow professionally. Self-motivated with a drive to challenge yourself and improve continuously. Experience with ERP systems, preferably Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX (a plus). Proven ability to communicate effectively across all levels of an organization in customer-facing roles. Solid understanding of business requirement analysis, process mapping, modeling, and documentation. Exposure to pre-sales activities is an advantage. Excellent command of professional English, both written and verbal. Willingness and ability to work in a rotating shift schedule. Benefits Competitive Compensation and Bonus Package: Receive a competitive salary aligned with your experience and a performance-based bonus to recognize your achievements and contributions; Private Healthcare Insurance: Your health and well-being are important to us. Enjoy comprehensive private healthcare coverage to ensure your well-being and access to high-quality medical care when needed; Hybrid Work Environment: Benefit from a flexible hybrid work model that allows you to balance time between the office and home, optimizing productivity and work-life harmony; Innovative Office and Inspiring Culture: Thrive in our vibrant, centrally located office, equipped with cutting-edge technology to enhance your workday. Enjoy a positive workplace culture that fosters collaboration, creativity, and continuous professional development; International Teams and High-Scale Projects: Collaborate with international teams on large-scale projects for leading corporations, gaining valuable experience and advancing your career; Connect, Grow, and Develop: Engage in our Tech Updates sessions and informal team events that build a strong sense of community and make work enjoyable. Plus, take advantage of comprehensive learning and development opportunities, including access to the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your professional growth and certification goals; Sports Subscription: Keep active and energized with our Sportmaster subscription, offering you access to top-notch fitness facilities and activities to support your health and well-being; Vacation Days: Recharge and unwind with 23 days of vacation, giving you ample time to relax and pursue your passions outside of work; #LI-MH1 #LI-Hybrid
LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE
Why work at HSO?
At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients.
- 1
Collaborative
At HSO we enjoy a culture of collaboration and support and a collaborative hybrid working model where we team flexibly with purpose at the heart of our working arrangements. We use teamwork not just to meet challenges, but to also promote one another’s success.
- 2
Ever-Evolving
We believe strongly in our values of always learning, always evolving and not standing still. HSO is dedicated to the ongoing professional development of people starting with the training and certification of our early career starters through to supporting senior experienced professionals.
- 3
Value Driven
Our values and culture are attractive to people who want to work with value-driven teams around the world. Collaborating with colleagues and clients who are experts in their field provides an exceptional opportunity in your career to be continuously upskilling and expanding your knowledge and talent for accelerated learning and career progression.
- 4
Entrepreneurial
At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.