Life at HSO
Katie Freitas
Cross-Industry & Client Marketing Manager
HSO International - Data Engineer
Remote, NL
Data & AI
HSO International - Data Engineer
Remote, NL
Data & AI
Role introduction
Position: Data Engineer
Department: Data & AI
Visa Sponsorship: You must have legal working rights in the country of your residence within the European region. Sponsorship and relocation are only available within the Netherlands.
What is your goal?
As Data Engineer you will be working on building, maintaining, and optimizing modern data platforms using Microsoft technologies. Your primary focus is on data engineering, platform development, integration, scalability, security and data enablement.
Leading Microsoft Partner
HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally.
HSO International
At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.
Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/
Key Responsibilities
- Design, build, and maintain scalable and secure enterprise data platforms.
- Develop and optimize end-to-end data pipelines from multiple source systems to analytical and operational data stores.
- Implement solutions using Microsoft Fabric and Azure Databricks.
- Integrate Dynamics 365 data and other enterprise systems into centralized data platforms.
- Ensure reliable data flows between source and target systems.
- Build data products and datasets that are ready for reporting, dashboards, advanced analytics, and AI use cases.
- Maintain high standards of data quality, integrity, governance, and performance.
- Apply modern data architecture principles, including Medallion and Lakehouse architectures.
- Work with notebooks and infrastructure-as-code approaches to automate and standardize deployments.
- Collaborate with Solution Architects, Consultants, and client stakeholders to deliver data platform solutions.
- Contribute to technical best practices and continuous improvement within the Data & AI practice.
When are we a match?
You have...
- A minimum of five years of experience working with the Microsoft Data Stack.
- A minimum of one year of hands-on experience working as a Data Engineer with Microsoft Fabric.
- Proven experience designing and implementing enterprise data platforms.
- Strong SQL expertise.
- Strong Python development skills.
- Experience working with Azure-based data services and modern cloud data architectures.
- Hands-on experience with notebooks and infrastructure-as-code solutions.
- Experience implementing Medallion and Lakehouse architectures.
- Experience building and supporting production-grade data pipelines.
You are...
- Ambitious and eager to learn.
- Fluent in spoken and written English. Additional languages are a strong advantage.
- Comfortable working with international colleagues and clients across different cultures and time zones.
- Structured, quality-minded, and a strong communicator.
Why should you choose HSO International?
Development and growth
You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions.
Fun and success
You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.
International project exposure
Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.
Freedom and responsibility
You have the freedom and flexibility to organize your workdays, but especially to shape your own career.
Take the next step!
Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
Apply now!
Fill out the form below, include your resume and we will get in touch with you shortly.
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HSO International – Project Manager Position: Project Manager Department: Program Services Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation only available within the Netherlands Type of work: Remote or Hybrid, depending on location International travel is required depending on program needs. Minimun 35% travelling About the role The Project Manager at HSO is accountable for the successful delivery of a defined project or major workstream within a broader transformation program. This role owns delivery outcomes within clear boundaries: scope, schedule, quality, readiness, and customer adoption for their project. In this role, your primary focus is on driving execution excellence. You spend most of your time on detailed planning, sequencing, dependency management, readiness control (testing, data, cutover), issue resolution, and day-to-day delivery leadership. You optimize outcomes within given constraints and ensure that delivery reality is visible early. If you want a role where you own the execution layer of large or complex global programs and make a direct impact on delivery success, this is it. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Own day-to-day delivery of assigned projects or complex program workstreams, ensuring scope, plan, dependencies, and customer readiness remain aligned Participate in pre-sales and mobilization by shaping delivery plans, budgets, governance models, and risk assumptions that are executable in practice Contribute to and co-author Statements of Work (SOW), with specific accountability for assumptions, risks, delivery economics, team structures, phase entry/exit criteria, and change control Build and maintain integrated delivery plans that align architecture, build, testing, integrations, and customer activities Coordinate cross-functional delivery across architects, developers, functional consultants, testers, integration teams, and customer SMEs Monitor requirements gathering and setting acceptance criteria, ensure backlog items are sized, prioritized, and ready for build Drive testing readiness, including test planning, data availability, environment coordination, defect management, and go-live preparation Maintain strong RAID discipline, proactively identifying risks, issues, dependencies, and downstream impacts Identify scope gaps early and initiate structured change-control discussions when required Run governance forums that drive real decisions, including steering committees, risk reviews, and change control boards Communicate clear, factual status and risk updates to customers, senior project managers, and program leadership Partner with customers to strengthen their ability to participate effectively in requirements, testing, data readiness, and decision-making Contribute to continuous improvement of HSO’s Standard Working Practices (SWP) and delivery quality culture Depending on seniority and complexity of an assigned project, you will work under the guidance and direction of a Senior Project Manager or Program Manager. Requirements 3–5+ year’s experience delivering ERP, Data, or digital transformation projects Must exposure to Dynamics 365 ERP experience or comparable enterprise platforms Experience in complex, multi-team or multi-stakeholder environments Strong grounding in planning, backlog management, requirements clarification, testing preparation, and RAID (Risks, Actions, Issues, and Decisions) Experience working within structured delivery frameworks and governance models Ability to see and manage task-level delays and manage their downstream impacts Ability to simplify complexity and drive clarity in pressured environments Experience using DevOps or similar delivery management tools. Hands-on, structured, and proactive approach to execution and problem solving. Confidence to escalate issues factually and early Influence without authority; create clarity and accountability through facts, options, and trade-offs Structured approach to risk management, ambiguity, and scenario-based decision-making Awareness of delivery economics and commercial impact Ability to balance scope, quality, time, and cost without false certainty International travel required depending on program needs. Minimun 35% travelling Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator, who perceives your motivations, talents, and ambitions.Career Path for this role HSO offers a clear, capability-based progression for delivery professionals: Project Coordinator / PMO → Project Manager → Senior Project Manager → Program Manager. Project Managers grow by mastering execution discipline, customer leadership, and cross-team coordination within global transformation programs. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL
Remote
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Solution Architect Retail (D365 Applications)
Position: Solution Architect (D365 Applications) Department: D365 Retail Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? Joining HSO International as a Solution Architect means ensuring solution integrity for implementation projects involving Dynamics 365 Applications. Primarily Finance and Operations, coordinating consultant teams, and providing invaluable advice to customers regarding business system design and implementation. Your role will also include contributing to the development of HSO best practices and active participation in presales activities. Leading Microsoft Partner HSO has belonged to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 350+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Lead presales activities, including customer workshops, demos, and presentations. Guide capability and architecture workshops to define solution direction. Develop end-to-end solution architectures and supporting documentation. Drive business transformation discussions and strategic roadmaps. Collaborate with Enterprise Architects, Data Architects, and Technical Architects, plus senior consultants across global teams. Assess the feasibility of new processes/technologies and optimize business workflows. Create best-practice materials, templates, and tools to strengthen presales and delivery. Requirements At least 7 to 10+ years of consulting experience in Retail industries with a minimum of 5 years of experience on Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX. Experience with several end-to-end implementations as Solution Architect Broad and in-depth knowledge of Dynamics 365 for Finance and Operations. Ability to operate most modules. Experience with Power Platform, good awareness of Microsoft Azure automation capabilities, data analytics, and other areas of technology accompanying business system implementation. Ability to lead a team of functional consultants in implementation projects. Experience in running presales diagnostic projects. Strong formal and technical writing skills – quickly producing high-quality documents. Effective leadership through knowledge, experience, and example. Ability to communicate with customers on different levels of the organization. You are fluent in English, both spoken and written; other languages such as French, German, Spanish, and Italian are a plus. Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents, and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL
Amsterdam
Customer Success / Support
HSO International - Solution Architect - Continuous Improvements
Position: Solution Architect - Continuous Improvements Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. About the Role As a Solution Architect at HSO International, you will manage SA operations within Managed Services' Continuous Improvement Team (CIT). Your primary responsibility is to deliver the highest quality and value in managed services to selected customers. Your role is to drive the successful Continuous Improvement activities for HSO international clients. You will provide expert guidance on the business platform design while closely collaborating with Service Delivery Management, Account Management and the Senior Solution Architect Team within HSO International to ensure the highest standards are met. When do we match? You are... A strong communicator with exceptional written and verbal skills in English. A natural leader with the ability to guide teams and stakeholders through complex projects. Analytical and detail-oriented, with a talent for solving problems. Approachable and engaging, fostering collaboration in a non-hierarchical environment. Passionate about technology and innovation, with an entrepreneurial mindset. You have... A university degree in Supply Chain Management, Logistics, Economics, Business Administration, or a related field. 7–10 years of ERP consulting experience, preferably with Microsoft Dynamics 365 F&O or earlier versions. A proven track record of multiple end-to-end ERP implementations and deep knowledge of Dynamics 365 modules. Familiarity with Dynamics 365 CE, Power Platform, Power BI, and Microsoft Azure. Strong leadership experience and ability to manage complex projects successfully. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL
Amsterdam
Data & AI
HSO International - D365 Data Migration Lead
Position: Data Migration Lead – HSO International Department: Data & AI Visa Sponsorship: You must have legal working rights in the country of your residence within the European region. Sponsorship is only available within the Netherlands. What is your goal? The Data Migration Lead plays a key role in ensuring HSO’s clients move to adopt a data-first strategy. To start their Dynamics 365 journey, next focus on their data-driven ambitions with clean, governed, and reliable data. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle, within the top 1% of all Microsoft partners worldwide. HSO is a leading Microsoft partner within the top 1% of all Microsoft partners worldwide, delivering business transformation across ERP, CRM, Data & AI. With over 2,500 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Own the full data migration lifecycle for Dynamics 365 F&O (and CE where relevant), covering planning, execution, cutover, and postmigration verification and hypercare to ensure accuracy and business continuity.‑migration verification and Lead data discovery, profiling, mapping, cleansing, transformation, and validation activities with functional and technical teams. Coordinate effectively with all stakeholders (client teams, HSO delivery teams, ISVs), providing clear communication around progress, risks, and decisions. Define migration scope, approach, timelines, resourcing, and risk controls in alignment with project governance and commercial sensitivities. Establish and enforce Data Governance standards (lineage, controls, security, retention) for migration assets, and guide Master Data Management (MDM) setup and data quality initiatives. Lead data engineering teams to design and implement robust ETL processes and quality checks; manage cutovers and reconciliation. Author migration scripts and queries in T-SQL. Use Python to automate repeatable tasks and validations when appropriate. Leverage Microsoft Fabric and modern data platforms. Enable legacy and migrate data for analytical purposes like AI and BI. Pre-sales and envisioning type of activities. Requirements You have… Deep hands‑on experience with Dynamics 365 Finance & Operations (F&O) data migration. Expertise in T-SQL (authoring complex queries, stored procedures, performance tuning, and reconciliation). A proven understanding of data migration principles (profiling, mapping, cleansing, validation, and cutover). Experience managing data teams across multiple streams (Migration, Analytics, Integration). The ability to handle commercially sensitive information and decisions is important. A bachelor's or master's degree in computer science, Information Systems, Data Analytics, or related field. Nice‑to‑have Exposure Dynamics 365 Customer Engagement (CE). Knowledge of Master Data Management (MDM). Familiarity with Data Governance frameworks and practices. Experience with Microsoft Fabric or modern Azure‑based data platforms. Python scripting experience for automation and data processing. You are… A strong communicator who can manage stakeholders across technical and business audiences. A credible senior consultant with the presence of coaches, challenges, and align cross‑functional teams. Analytical and detail‑oriented, with strong problem‑solving skills and a focus on quality. Structured in delivery, able to plan, execute, and govern with clear milestones and acceptance criteria. Customer‑centric, focused on value creation, risk reduction, and business continuity. Fluent in English (spoken and written); additional languages such as French, German, Spanish, or Italian are a plus. Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL
Amsterdam
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Solution Architect -Dynamics 365 F/O
About HSO International Our dedicated team of professionals at HSO International is committed to driving business transformations for multinational organisations using cutting-edge Microsoft technology. We specialise in working with leading Retail, Distribution, Manufacturing, and Professional Services brands. At HSO International, we take pride in our diverse team of 300 professionals representing over 53 nationalities. This unique blend of cultures and perspectives is key to our success in transforming multinationals and deploying Microsoft Tech in over 45 countries. Discover more about Life at HSO International by visiting https://www.hso.com/en/campaigns/life-at-hso-international About the role Joining HSO International as a Solution Architect means ensuring solution integrity for implementation projects involving Dynamics 365 Finance and Operations, coordinating consultant teams, and providing invaluable advice to customers regarding business system design and implementation. Your role will also include contributing to the development of HSO best practices and active participation in presales activities. Role location This position allows for flexibility regarding location within Europe, provided the candidate possesses full European or UK working rights. As our global projects may require travel and on-site work, candidates should be willing to work at home or on the customer's site or the HSO office as needed. For the right candidate, HSO International is ready to facilitate relocation to the Netherlands and provide a work visa. Qualifications experience University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or comparable education. At least 7 to 10+ years of ERP consulting experience – preferably with Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX. Experience with several end-to-end ERP implementations. Broad and in-depth knowledge of Dynamics 365 for Finance and Operations. Ability to operate most modules. Experience with Power Platform, good awareness of Microsoft Azure automation capabilities, data analytics and other areas of technology accompanying business system implementation. Ability to lead a team of functional consultants in implementation projects. Experience in running presales diagnostic projects. Strong formal and technical writing skills – quickly producing high-quality documents. Strong command of written and spoken English. Ability to communicate with customers on different levels of the organization. Personal Characteristics Strong analytical skills. Effective communication. Affable nature. Genuine interest in technology. Effective leadership through knowledge, experience, and example. Entrepreneurial mindset. Ability to collaborate within a team. Aptitude for working in a non-hierarchical, cooperative and friendly team environment. A generous compensation package You will receive a competitive salary and comprehensive benefits, including a leased car, laptop, and mobile phone. Autonomy and accountability You will have ample freedom and flexibility to structure your work days and, most importantly, shape your career path.
NL
Amsterdam
Sales & Business Development
HSO International - Engagement Manager - Business Applications
Position: Engagement Manager - Business Applications (regular travel required) Department: Sales & Marketing Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? As an International Engagement Manager, you will drive new business development across Europe by leveraging customer insights, market trends, and the power of Microsoft Business Applications, including Dynamics 365, Power Platform, and related cloud services. You will help clients transform their operations through innovative solutions in Customer Engagement, Field Service, Finance, and Supply Chain. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Qualify leads and manage the full sales cycle - from initial contact to signed agreement - within a marketing-driven business development framework. Advise clients, present tailored solutions, craft proposals, negotiate terms, and ensure follow-through on commitments. Stay current on Microsoft Business Applications, licensing models, and HSO’s service and support offerings. Focus on new business acquisition and customer development, particularly around Dynamics 365 and Power Platform. Travel approximately 5 days per month across Europe to meet with clients and prospects. You Bring Experience in consultative sales - locally or regionally - and are ready to expand your impact on a global scale. A strong interest in Microsoft Business Applications and their potential to drive business transformation. Analytical thinking, a self-starting attitude, and a collaborative mindset. Ability to engage with senior stakeholders (CCO, CEO, COO, CMO, Digital Directors). A desire to be challenged and coached, not directed. Your have Bachelor’s or Master’s degree in business, technology, or a related field. Proven track record in new business development, ideally within Microsoft, SAP, or Salesforce ecosystems. Familiarity with CRM, Field Service, Finance, Supply Chain, and digital transformation topics. Fluent in English (spoken and written); additional languages are a plus. The ideal candidate for this role will be based in Denmark, Sweden or Finland. They are a citizen of an EU country and hold full EU working rights. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
US
Remote
Cloud & Infrastructure
Azure Cloud Architect
As a Azure Cloud Solutions Architect you can expect to... Lead the end-to-end design of secure, scalable, and resilient Azure solutions across applications, integrations, data, infrastructure, and security. Facilitate discovery sessions and architecture workshops, translating business requirements into technical solutions and actionable delivery plans. Establish architecture standards, design patterns, and engineering best practices while providing technical leadership and mentorship to development teams. Guide application modernization initiatives, helping clients evolve legacy systems into cloud-native Azure solutions. Architect and support solutions leveraging Azure services including App Services, Functions, API Management, Service Bus, Storage, Key Vault, SQL, Containers, and Kubernetes. Define integration, API, and event-driven architecture patterns to support scalable enterprise applications. Drive DevOps adoption through CI/CD pipelines, Infrastructure as Code, automated testing, and release automation using tools such as Azure DevOps, GitHub Actions, Terraform, and Bicep. Ensure solutions meet security, performance, scalability, reliability, and compliance requirements. Act as a trusted advisor to clients, providing architecture guidance and communicating technical concepts to both business and technical stakeholders. Collaborate closely with project teams throughout the solution lifecycle, from strategy and design through implementation and deployment. Support pre-sales activities including solution shaping, technical estimates, proof of concepts, and statement of work development. Contribute to HSO's growth by developing reusable assets, sharing technical expertise, and promoting HSO's mission and shared values. You’re great at… Connecting enterprise cloud strategy with detailed application design and practical implementation decisions. Leading engineering teams while remaining technically credible and engaged with developers. Designing modern distributed applications using C#, .NET/.NET Core, REST APIs, microservices, and event-driven patterns. Choosing the right Azure service and architecture pattern based on scalability, security, reliability, performance, cost, and maintainability. Bringing structure to ambiguity and explaining architecture decisions, risks, and trade-offs clearly. Working independently, owning deliverables, and collaborating effectively across client and HSO teams. Learning new technologies quickly and applying them to real client challenges. Sound interesting? If so, you’ll have… 8+ years of experience designing and delivering Microsoft Azure solutions across application architecture, cloud architecture, and engineering leadership. Strong software engineering background with hands-on experience in C#, .NET/.NET Core, REST APIs, distributed systems, microservices, and enterprise integrations. Experience architecting and implementing Azure-native solutions using services such as App Services, Functions, API Management, Service Bus, Azure SQL, Key Vault, Storage, Container Apps, and/or AKS. Proven ability to lead development teams, mentor engineers, and establish architecture, coding, and quality standards. Experience with Azure DevOps and/or GitHub, CI/CD pipelines, Infrastructure as Code (Terraform and/or Bicep), automated testing, and Agile delivery practices. Ability to translate business requirements into scalable, secure, and maintainable cloud solutions while effectively communicating with both technical and non-technical stakeholders. Experience modernizing legacy applications, designing enterprise integration strategies, and supporting cloud transformation initiatives. Strong understanding of Azure security, governance, reliability, performance, and operational best practices. Experience working in consulting, professional services, or client-facing environments is highly preferred. Microsoft Azure certifications, particularly Azure Solutions Architect Expert (AZ-305), are a plus. The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
AU
Sydney
Sales & Business Development
Business Development Executive, Dynamics 365 ERP
Sydney or Melbourne, Australia | Full-Time Join HSO and Help Shape Digital Transformation Are you a driven business development professional with a passion for Microsoft technology and building strong customer relationships? At HSO, we're a leading global Microsoft business transformation partner and a member of Microsoft's AI Cloud Partner Program. We help organisations unlock value through cloud, AI, and business applications, enabling them to modernise operations and drive sustainable growth. As part of our growing Business Applications practice, we're looking for a Business Development Executive - Dynamics 365 ERP & CRM to drive new business growth across Australia. This role is ideal for a consultative sales professional who thrives on building strategic relationships, developing opportunities, and helping organisations transform through Microsoft technologies. What You'll Be Doing As our Business Development Executive, you will: Identify, qualify and secure new business opportunities for Microsoft Dynamics 365 ERP, CRM and related business applications. Build and execute sales plans that support revenue objectives and pipeline growth. Generate new business through direct prospecting, Microsoft referrals, marketing campaigns, networking and industry engagement. Develop strategic accounts and execute account growth and pursuit strategies. Build trusted relationships with business and technology stakeholders across target customers. Lead customer discovery conversations using a consultative sales approach to uncover business challenges and opportunities. Partner with solution, technical and delivery teams to shape compelling Microsoft-based solutions. Prepare and deliver proposals, business cases, commercial responses and presentations. Manage opportunities through the full sales lifecycle, including forecasting, commercial discussions and contract negotiations. Identify opportunities to expand services and strengthen relationships within existing customers. Build strong relationships with Microsoft sellers and leverage the Microsoft ecosystem to generate new opportunities. Represent HSO at customer, Microsoft and industry events. What You'll Bring Essential Minimum 3 years' experience in B2B business development or consultative technology sales. Experience working within the Microsoft partner ecosystem. Experience selling Microsoft solutions to Small and Medium Corporate or unmanaged accounts across Australia and New Zealand. Proven success generating new business and closing Microsoft Dynamics opportunities. Experience managing the full sales cycle from prospecting through to close. Strong communication, presentation, analytical and stakeholder engagement skills. A proactive, self-driven approach with the ability to manage priorities independently. Commitment to delivering exceptional customer experiences and outcomes. Willingness to travel as required. Desirable Experience selling Microsoft Dynamics 365 ERP, CRM or related business applications. Experience in cloud computing and Microsoft solution selling. Strong understanding of Microsoft partner relationships and go-to-market engagement. Experience selling into Manufacturing and Distribution or Professional Services organisations. An established network within target customer segments across Australia. Why Join HSO? At HSO, you'll be part of a high-performing team that combines deep Microsoft expertise with a collaborative, customer-focused culture. You'll have the opportunity to help organisations solve complex business challenges while advancing your career in one of the fastest-growing areas of enterprise technology. What We Offer The opportunity to work with one of Microsoft's leading global partners. Exposure to innovative Microsoft Dynamics 365, cloud and AI-powered business solutions. Ongoing learning, development and career growth opportunities. Collaboration with experienced consultants, architects and solution specialists. A supportive, entrepreneurial culture where your contribution makes a tangible impact. The opportunity to help organisations transform and modernise their operations through Microsoft technology. Ready to Make an Impact? If you're passionate about business development, Microsoft technology and helping customers achieve meaningful business outcomes, we'd love to hear from you. Apply now and join HSO's mission to deliver business transformation through Microsoft innovation.
GB
Manchester
ERP & CRM (e.g. D365 F&O, D365CE)
Solution Specialist D365 Supply Chain Management
Solution Specialist - Dynamics 365 Supply Chain Management Location: UK (Hybrid)Practice: Advisory About HSO HSO is a Business Transformation Partner with deep industry expertise and global reach. As one of Microsoft's leading partners, we help organisations unlock the full value of Microsoft technology through business-led transformation, industry knowledge and exceptional delivery capability. Our Advisory practice helps customers understand how technology can solve real business challenges, creating compelling visions for transformation and building confidence in investment decisions. As demand for intelligent supply chain solutions continues to grow, we're looking for a Solution Specialist - Dynamics 365 Supply Chain Management (SCM) to help customers understand the possibilities of Dynamics 365 and the wider Microsoft ecosystem. The Role As a Solution Specialist - Dynamics 365 Supply Chain Management, you'll play a key role in helping customers envision and realise modern supply chain transformation. Your primary focus will be Dynamics 365 Supply Chain Management, supporting prospect and customer engagements through discovery, solution demonstrations, workshops and presales activities. You'll help organisations understand how Dynamics 365 can improve operational efficiency, inventory visibility, planning, procurement and warehouse operations through compelling, business-focused storytelling and solution demonstrations. This role is ideally suited to someone who is confident across the common, everyday areas of Dynamics 365 Supply Chain Management and enjoys engaging directly with customers. You don't need to be an expert in every aspect of the wider Dynamics 365 estate from day one. More important is your curiosity, adaptability and willingness to continuously expand your expertise across adjacent Microsoft technologies and business applications. Working within HSO's Advisory practice, you'll collaborate closely with Enterprise Architects, Sales teams and solution specialists to help shape opportunities, strengthen bids and demonstrate the value of Microsoft's business applications platform. A Key Mission of the Role One of the most important objectives of this role is to establish and grow a scalable demonstration capability for Dynamics 365 Supply Chain Management. You will create and maintain a catalogue of reusable demonstrations, scripts, datasets and supporting assets that enable HSO to: Respond to customer opportunities more quickly. Deliver more consistent and compelling demonstrations. Reduce preparation effort across presales teams. Demonstrate industry and process expertise at scale. Improve customer engagement and conversion outcomes. Showcase the value of Dynamics 365 within the wider Microsoft ecosystem. What You'll Be Doing Presales & Customer Engagement Partner with Account Executives, Sales teams and Enterprise Architects to support bids, proposals and customer opportunities. Lead or support supply chain-focused discovery workshops and customer conversations. Understand customer business goals, operational challenges and strategic priorities. Translate customer requirements into compelling solution narratives and demonstration scenarios. Support opportunities throughout the sales cycle, from qualification through to solution validation and conversion. Represent HSO professionally and credibly during customer engagements. Dynamics 365 SCM Demonstrations Design, build and deliver engaging Dynamics 365 Supply Chain Management demonstrations. Showcase the most commonly used areas of the platform, including: Inventory Management Warehouse Management Procurement and Sourcing Product Information Management Sales and Purchase Order Management Supply Planning and Replenishment Focus demonstrations on business outcomes and operational improvement rather than product functionality alone. Develop reusable storyboards, scripts, sample datasets and supporting collateral. Continuously enhance demonstrations based on customer feedback and lessons learned. Extend demonstrations into broader Dynamics 365 and Microsoft platform scenarios where appropriate. Demo Catalogue & Environment Management Develop and maintain a library of reusable SCM demonstration assets. Create repeatable demonstration scenarios aligned to common customer challenges and industry use cases. Build and maintain high-quality demonstration environments. Produce practical guidance for environment setup and configuration. Ensure demonstration environments remain stable, current and aligned with HSO best practice. Contribute to building a scalable operating model for demonstration preparation and delivery. Microsoft Ecosystem & Cross-Practice Collaboration Develop confidence across the Microsoft technologies that support Dynamics 365 Supply Chain Management. Demonstrate how SCM works within the wider Microsoft ecosystem, including: Microsoft Power Platform Microsoft Copilot Microsoft Fabric Azure Services Integration Services Planning Optimisation Sensor Data Intelligence and IoT scenarios Work closely with Finance, Customer Engagement, Power Platform, Data & AI and Integration specialists to create end-to-end customer stories. Help customers understand the broader transformation opportunities available through the Microsoft platform. Continuous Learning & Innovation Expand your knowledge across the wider Dynamics 365 estate, including: Dynamics 365 Finance Project Operations Customer Engagement Power Platform Data & AI Stay current with new Microsoft capabilities and roadmap developments. Share learning through internal communities, demonstrations and knowledge-sharing sessions. Contribute to a culture of innovation, experimentation and continuous improvement. What We're Looking For The ideal candidate combines solid Dynamics 365 Supply Chain Management knowledge with strong customer-facing skills and a genuine desire to broaden their expertise. We're looking for someone who can confidently demonstrate the core capabilities customers use every day while actively developing deeper knowledge across the wider Microsoft business applications landscape. Essential Experience You'll bring: Strong functional knowledge of Dynamics 365 Supply Chain Management. Practical experience across core SCM processes, including: Inventory Management Warehouse Management Procurement and Sourcing Product Information Management Order Management Planning and Replenishment The ability to discuss supply chain challenges and process improvements credibly with customers. Understanding of how supporting Microsoft technologies complement SCM solutions. Strong presentation, communication and storytelling skills. Experience translating customer requirements into solution demonstrations. Experience working in customer-facing consulting, presales, architecture or delivery environments. Strong organisational and planning capability. A genuine desire to broaden expertise across Dynamics 365 and Microsoft technologies. Desirable Experience Experience in any of the following areas would be advantageous: Dynamics 365 Finance. Dynamics 365 Project Operations. Dynamics 365 Customer Engagement. Power Platform. Microsoft Fabric. Azure Services. Microsoft Copilot. Planning Optimisation. Sensor Data Intelligence and IoT solutions. Bid support and proposal development. Presales demonstrations and solution validation workshops. Proof-of-concept and demonstration environment development. Manufacturing, distribution, retail or other supply chain-intensive industries. Personal Attributes We're looking for someone who is: Curious and eager to learn. Self-motivated and proactive. Comfortable managing priorities independently. Collaborative and team-oriented. Open to coaching and continuous improvement. Customer-focused and commercially aware. Professional, credible and engaging. Adaptable in a rapidly changing technology landscape. Pragmatic and solutions-focused. Comfortable drawing on specialist expertise when required. What Success Looks Like In this role, success means: Customers experience compelling supply chain demonstrations that clearly communicate business value. HSO consistently showcases Dynamics 365 Supply Chain Management with confidence and credibility. Sales and Enterprise Architecture teams have a trusted presales specialist who strengthens customer engagements. A scalable catalogue of SCM demonstrations, scripts, datasets and supporting assets is established and maintained. Demonstration preparation becomes faster, more repeatable and more effective. Knowledge steadily expands beyond core SCM processes into the wider Dynamics 365 and Microsoft ecosystem. Emerging Microsoft innovations are quickly evaluated and incorporated into customer conversations where appropriate. HSO's differentiation and win rates are strengthened through exceptional customer engagement and demonstration quality. Career Growth & Development This role offers an excellent opportunity to build a broader career across Microsoft's business applications and intelligent operations ecosystem. You'll be supported to expand your expertise across: Dynamics 365 Finance Dynamics 365 Project Operations Dynamics 365 Customer Engagement Power Platform Microsoft Fabric Copilot and AI capabilities Azure Services Data & Analytics Solution Architecture and Advisory Working alongside HSO's wider Advisory, Data & AI and Business Applications teams, you'll gain exposure to a wide range of industries, customers and transformation initiatives. Why Join HSO? You'll be joining one of Microsoft's leading global partners at an exciting time of growth across Business Applications, Data, AI and Intelligent Operations. You'll have the opportunity to: Shape and influence HSO's supply chain demonstration capability. Work with cutting-edge Microsoft technologies. Help leading organisations modernise their operations and supply chains. Collaborate with experts across multiple Microsoft solution areas. Gain exposure to diverse industries and transformation programmes. Develop expertise beyond SCM into the wider Microsoft ecosystem. Access continuous learning, certification support and professional development opportunities. Work in a culture that values innovation, collaboration and continuous improvement. Most importantly, you'll play a key role in helping customers understand how modern supply chain technology can drive resilience, efficiency and competitive advantage, while building your own expertise within one of Microsoft's most exciting solution areas. Ready to help organisations transform their supply chains with Dynamics 365? We'd love to hear from you.
US
Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Program Manager
• Manage interconnected projects and engage with senior executives and strategic stakeholders to accomplish the following business objects: o Oversee all aspects of program delivery, including planning, resource allocation, execution, and risk managemento Run complex, enterprise-level programs that adhere to a client’s strategic alignment o Deliver program-level goals to achieve and maintain cross-project success o Engage with senior stakeholders and executives to align program goals with business priorities• Participate in or lead Design Sessions which are used to gather requirements from project stakeholders • Lead steering committee meetings and facilitate communication with all parties involved • Supervise and mentor project managers, technical leads, business analysts, and other team members, providing clear direction, collaboration, and alignment across workstreams• Direct and manage D365 F&O programs from inception to completion, ensuring on-time and on-budget delivery of projects• Build and maintain strong relationships with key stakeholders and executives, acting as the primary point of contact for the program• Collaborate with solution architects and technical teams to ensure D365 solutions are designed and delivered according to best practices and HSO standards• Monitor and report on program financials, including budgets, forecasts, and resource utilization, identifying cost-saving opportunities to mitigate financial risks• Develop risk mitigation plans and proactively address challenges that may impact project timelines or quality• Implement change management strategies to guide stakeholders and end users through the adoption of new systems and processes• Identify opportunities for process and people improvements, contributing to the development of program management within HSO You’re great at… • Overseeing all aspects of program delivery, including planning, resource allocation, execution, and risk management• Looking at the big picture to achieve more strategic business outcomes, handling multiple projects/tasks simultaneously • Working closely with clients, stakeholders, and cross-functional teams to deliver comprehensive D365 F&O solutions• Understanding change management, aligning program objectives with client expectations and strategic goals• Building strategic relationships with clients and partners • Providing input on architecture, integration, and deployment strategies• Solving complex problems with creative solutions • Learning new concepts quickly and thoroughly • Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… • Bachelor’s Degree • 10+ years of D365 ERP and/or AX implementation experience • 8+ years of managing large ERP/CRM projects and development teams • Previous experience in a Lead Consultant or PM role for a D365 implementation • Proven experience in managing multi-million-dollar programs with complex delivery requirements• Exceptional leadership and communication skills with a demonstrated ability to influence senior stakeholders• Experience with different SDLC project methodologies (such as agile and waterfall) • Demonstrated ability to successfully manage project teams • In-depth financial acumen • Strong understanding of business processes/business process analysis • Software development experience a plus, especially in Java and/or C# • Working experience or knowledge of LCS and or VSTS • PMP certification is highly desirable • Proficiency in MS Project The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
MK
Skopje
Data & AI
Data Engineer
At HSO, we're looking for a proactive and skilled Data Engineer to join our growing team. In this role, you'll design, build, and optimize modern data platforms that enable organizations to unlock the full value of their data. Working with Microsoft Fabric, Azure technologies, and modern engineering practices, you'll help deliver scalable, secure, and high-performing data solutions for our clients. About HSO At HSO, we're more than a global IT consultancy, we're a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, Data & AI, and our own industry-specific solutions. Key Responsibilities Design, develop, and maintain scalable data solutions using Microsoft Fabric, Azure Data Factory, and Azure technologies. Build, maintain, and optimize data pipelines using Python, PySpark, SQL, Microsoft Fabric, and Azure Data Factory. Develop and support ETL/ELT processes, data integration workflows, and orchestration solutions. Work with structured and unstructured data from multiple sources. Implement and maintain data models that support reporting, analytics, and AI workloads. Ensure data quality, governance, security, and compliance across data platforms. Monitor, troubleshoot, and optimize data pipelines, workflows, and platform performance. Collaborate with consultants, architects, and client stakeholders to deliver business-driven data solutions. Leverage AI-assisted development tools such as GitHub Copilot and Microsoft Copilot to improve productivity and code quality. Contribute to the continuous improvement of engineering standards, best practices, and technical documentation. Support CI/CD processes and automated deployment of data solutions. Requirements Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. 3+ years of experience in data engineering. Hands-on experience with Microsoft Fabric (required). Strong programming skills in Python and PySpark. Strong knowledge of SQL and data modelling principles. Experience designing and building modern data pipelines and ETL/ELT processes. Experience with Azure Data Factory (ADF) and data integration solutions. Experience with Azure data technologies and cloud-based data platforms. Familiarity with Data Lake, Lakehouse, and Data Warehouse concepts. Experience with Git, CI/CD pipelines, and DevOps practices. Experience using AI-assisted development tools such as GitHub Copilot, Microsoft Copilot, or similar solutions. Strong analytical and problem-solving skills. Excellent communication skills and the ability to work in a collaborative, international environment. What We Offer Competitive Compensation aligned with your experience and performance. Global Exposure: Collaborate with international teams on large-scale projects for leading corporations. Learning & Development: Access Tech Updates sessions, team events, the Microsoft Learning Platform, free Microsoft certification exams, and tailored training programs to support your career and certification goals. Career Growth Opportunities: Develop your expertise within a global Microsoft partner and collaborate with experienced professionals across international teams. Cutting-Edge Technology: Work with Microsoft Fabric, Azure Data Factory, AI-powered tools, and modern data engineering practices to deliver impactful solutions. #LI-IH1
US
Remote
Human Resources & Talent
Strategic HR Business Partner
POSITION SUMMARY At HSO, exceptional business performance starts with exceptional people. As a Strategic HR Business Partner, you will partner with Service Line Leaders to build high-performing teams, strengthen leadership capability and develop an organization positioned for sustainable growth. This is not a traditional HR Business Partner role. You will serve as a trusted advisor, translating business priorities into people and organizational strategies that improve performance, strengthen workforce capability and enable growth. As part of a lean, collaborative People team, you'll balance strategic advisory work with hands-on execution. Whether facilitating a talent review, partnering with Resource Management to improve utilization, coaching a manager through a complex employee issue or implementing a new people initiative, you'll help solve the business's most important people challenges. We're looking for someone who is commercially minded, curious and energized by building, improving and making a measurable impact. KEY RESPONSIBILITIES Business Partnership Serve as the trusted advisor to Service Line Leaders on leadership, talent and organizational performance. Develop a deep understanding of business strategy, financial goals and workforce needs to align people priorities with business objectives. Provide practical counsel, constructive challenge and data-driven insights that improve business decisions. Identify talent, leadership and organizational risks early and partner with leaders to develop effective solutions. Support organizational growth, restructuring and change initiatives while maintaining engagement and business continuity. Leadership & Talent Coach leaders to build high-performing teams through effective performance management, feedback, development and accountability. Lead performance management governance across assigned business units, ensuring consistent application of performance ratings, compensation decisions, and promotion practices. Evaluate and challenge pay and promotion recommendations to ensure strong business justification, alignment with compensation philosophy and salary structures, and equitable outcomes. Partner with and coach leaders on effectively communicating performance and career-related decisions to employees. Lead talent reviews, succession planning, promotion discussions and talent calibration sessions. Partner with Talent Acquisition on workforce needs and hiring priorities. Identify and accelerate high-potential talent through coaching, mentoring, stretch assignments and internal mobility. Support quarterly people review processes by delivering workforce analytics and talent insights to Senior Vice President, HR, including performance distributions, promotion readiness, succession pipeline strength, critical talent identification (top 5/bottom 5), and development planning recommendations across the organization and service lines. Drive career development and internal mobility initiatives by helping employees establish long-term career goals, providing clarity on advancement opportunities, and partnering with leaders to align development plans with organizational talent needs and succession priorities. Partner on annual performance, compensation and reward processes to ensure equitable, market-informed outcomes. Business Performance & Workforce Planning Partner with Service Line Leaders and Resource Management to optimize consultant deployment, utilization and workforce capacity. Monitor utilization, leverage and bench trends, recommending actions that improve productivity and profitability. Help maintain a balanced talent pyramid by aligning hiring, promotions, development and succession with business strategy. Support workforce planning, organizational design and role clarity to ensure the right capabilities are in place for future growth. Use workforce analytics and business insights to identify trends, anticipate talent risks and improve organizational performance. Employee Experience & HR Delivery Champion an exceptional employee experience across the employee lifecycle. Partner closely with Service Line Leaders to analyze Culture Amp survey results, identify key opportunities for improvement, and develop, implement, and monitor action plans that enhance employee engagement and organizational effectiveness. Coach leaders through employee relations matters, performance improvement plans and employment decisions with sound judgment and balanced business perspective. Partner with HR leadership and Legal, as appropriate, on workplace investigations and employment risk. Partner across the People team to deliver performance, development, onboarding, compensation and engagement initiatives. Analyze employee feedback, stay interview insights, and exit trends to identify retention risks, improve the employee experience, and develop targeted action plans that strengthen engagement and reduce regrettable attrition. Ensure consistent application of people policies, employment practices and regulatory compliance while balancing business needs. Building the Function Help build a modern, scalable People function that enables business growth. Continuously improve people programs, processes and tools by simplifying work and leveraging technology, AI and workforce data. Share ideas, challenge the status quo and contribute wherever needed—we value ownership, collaboration and a builder's mindset. WHAT YOU'LL BRING TO THE TEAM 7+ years of progressive HR Business Partner or strategic people consulting experience, ideally within professional services, consulting, technology or another knowledge-based environment. Strong business acumen and the ability to connect people strategies to business outcomes. Experience in workforce planning, organizational design, leadership development, talent management and employee relations. Confidence coaching and influencing leaders through growth, change and complex business challenges. Ability to interpret workforce data and translate insights into action. Exceptional relationship-building, communication and influencing skills. A collaborative, low-ego approach with the flexibility to balance strategic thinking and hands-on execution. WHY YOU'LL SUCCEED You understand that great People partners create business value. You build credibility by understanding the business, asking thoughtful questions and helping leaders solve meaningful challenges. You thrive in an entrepreneurial environment where priorities evolve, collaboration matters and everyone contributes. You're equally comfortable shaping strategy, rolling up your sleeves and driving execution. Most importantly, you believe exceptional business performance begins with exceptional people
AU
Sydney
Sales & Business Development
Business Development Executive - Data & AI
Melbourne or Sydney | Full Time | Hybrid Ready to sell solutions that are shaping the future of AI? At HSO, we're helping organisations unlock the power of data, AI and Microsoft technologies to solve real business challenges and create lasting impact. As we continue to grow across Australia, we're looking for a commercially driven Business Development Executive to help expand our Data & AI practice and build lasting client partnerships. Why HSO? HSO is a leading global Microsoft partner, trusted by organisations around the world to deliver transformational outcomes through Microsoft business applications, data and AI solutions. We're proud to be: A Microsoft Solutions Partner A Microsoft Managed Frontier Partner, recognised for our deep expertise in delivering cutting-edge AI innovation Named Australia AI Partner of the Year by Tech Partner News With more than 2,500 professionals globally and a strong presence across ANZ, Europe, North America and Asia Pacific, HSO combines the capability of a global organisation with the agility of a high-growth business. The Opportunity This is a role for a relationship builder, opportunity creator and deal closer. You'll be responsible for generating new business opportunities, developing strategic client relationships and driving revenue growth across Australia. Working closely with our Data & AI consultants, solution architects and Microsoft ecosystem partners, you'll help organisations accelerate their AI and data transformation journeys. You'll engage with senior decision-makers, uncover business challenges and position innovative Data & AI solutions that deliver measurable results. What You'll Be Doing Identify, qualify and convert new business opportunities across enterprise and mid-market customers. Build and manage a healthy sales pipeline and consistently achieve revenue targets. Develop trusted relationships with business and technology leaders. Partner with technical specialists to shape solutions that solve complex customer challenges. Present compelling proposals and value-driven solutions across Data, Analytics and AI. Leverage Microsoft's technology ecosystem, including Azure and modern cloud platforms, to create customer success. Represent HSO in the market and contribute to our growing reputation as a leader in AI innovation. What You'll Bring Proven success in technology services, software consulting or enterprise solution sales. Experience selling Data, AI, Analytics, Cloud or Digital Transformation solutions. A track record of consistently achieving or exceeding sales targets. Strong commercial acumen and the ability to navigate complex sales cycles. Confidence engaging with executive and C-suite stakeholders. Excellent communication, presentation and negotiation skills. Experience with Microsoft Azure, data platforms or broader Microsoft technologies is highly regarded. Around 5+ years of experience in enterprise technology sales. What We Offer Competitive salary and uncapped earning potential Access to leading Microsoft AI and Data technologies Career growth within a global organisation Flexible hybrid working Collaborative, high-performing culture Opportunity to work alongside some of the most talented Data & AI specialists in the Microsoft ecosystem Global career pathways and international collaboration opportunities. Join Us If you're energised by AI, passionate about building client relationships and excited about helping organisations transform through technology, we'd love to hear from you. Be part of a business that's not just talking about AI, but helping shape what's next. Apply now and help drive the future of Data & AI with HSO.
IN
Remote
ERP & CRM (e.g. D365 F&O, D365CE)
HSO India | D365 CE Senior Functional (Customer Insight Journey CIJ/Marketing) | 7+ Years
Job Description Position: Senior Functional Consultant – D365 CE Company: HSO India Pvt. Ltd.Level: 4.4 – Senior Functional ConsultantExperience: 7–10 YearsWork Mode: Remote / Work From Home – IndiaEmployment Type: Full-TimeCompensation: Best in the Market About the Role HSO India is looking for an experienced D365 CE Senior Functional Consultant with strong expertise in Dynamics 365 Customer Insights – Journeys (CIJ, formerly Dynamics 365 Marketing) and hands-on functional experience in at least two additional Dynamics 365 Customer Engagement modules, such as Sales, Customer Service, or Field Service. The ideal candidate will be responsible for understanding business requirements, designing functional solutions, configuring D365 CE applications, and working closely with customers, technical teams, and project stakeholders to deliver successful implementations and support engagements. Key Responsibilities Lead functional consulting activities across Microsoft Dynamics 365 Customer Engagement (D365 CE) projects. Design and implement solutions using Dynamics 365 Customer Insights – Journeys (CIJ). Work extensively on customer journey design, campaign management, segmentation, personalization, event management, lead nurturing, and marketing automation. Gather and analyze business requirements and translate them into scalable D365 CE solutions. Conduct requirement workshops, discovery sessions, demonstrations, fit-gap analysis, and solution walkthroughs. Configure and customize D365 CE applications based on business requirements. Provide functional expertise in Customer Insights – Journeys and at least two additional CE modules, such as: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Field Service Prepare functional specifications and collaborate with technical teams on customizations, integrations, and extensions. Support data migration, integrations, testing, UAT, deployment, go-live, and post-go-live activities. Develop test scenarios, test cases, and support users during UAT. Troubleshoot functional issues and provide effective solutions within agreed SLAs. Work with development teams on Dataverse, Power Platform, Power Automate, workflows, business rules, and integrations. Conduct user training and prepare functional documentation, user guides, and knowledge-transfer materials. Participate in production support and managed services engagements when required. Collaborate with offshore/onshore teams and manage communication with global customers and stakeholders. Provide functional guidance and mentoring to junior consultants. Contribute to solution design, best practices, and continuous improvement initiatives. Required Skills & Experience 7–10 years of experience in Microsoft Dynamics 365 CE / CRM functional consulting. Strong hands-on experience with Dynamics 365 Customer Insights – Journeys (CIJ), formerly Dynamics 365 Marketing. Strong functional experience in at least two additional D365 CE modules, preferably: Sales Customer Service Field Service Experience in end-to-end D365 CE implementations and/or managed services/support projects. Strong understanding of CRM business processes and customer engagement scenarios. Hands-on experience with Customer Insights – Journeys, including: Customer journeys Segmentation Marketing forms and pages Lead management and nurturing Campaign management Email and communication management Event management Personalization Triggers and journey orchestration Marketing analytics and insights Strong understanding of D365 Sales, Customer Service and/or Field Service processes depending on the additional modules. Experience in requirement gathering, business process mapping, fit-gap analysis, solution design, configuration, testing, and deployment. Experience working with Microsoft Dataverse and Power Platform. Good understanding of Power Automate, Power Apps, workflows, business rules, and integrations. Ability to prepare functional and solution design documentation. Experience working with technical developers and integration teams. Strong analytical, problem-solving, and troubleshooting skills. Excellent communication and stakeholder-management skills. Preferred Qualifications Microsoft Dynamics 365 / Power Platform certifications such as MB-210, MB-230, MB-240, MB-280, PL-200 or relevant certifications. Experience with Customer Insights – Data is an added advantage. Experience with Azure services and third-party integrations is preferred. Experience working with Azure DevOps for backlog management, requirements, testing, and project tracking. Experience in global implementations involving multiple regions, business units, or countries. Experience in Managed Services / Application Support environments. Experience working in Agile/Scrum delivery methodologies. Key Competencies D365 CE Functional Consulting Customer Insights – Journeys / Marketing Automation D365 Sales / Customer Service / Field Service CRM Business Process Understanding Requirement Gathering & Analysis Solution Design & Functional Configuration Dataverse & Power Platform Testing & UAT Data Migration & Integrations Stakeholder Management Customer Communication Problem Solving & Troubleshooting Team Collaboration & Mentoring Education Bachelor’s degree in Computer Science, Information Technology, Business Administration, Finance, Marketing, or a related discipline. Why Join HSO India? Work on global Microsoft Dynamics 365 CE implementations and managed services projects. Gain exposure to complex Customer Insights – Journeys and CRM transformation initiatives. Work with international customers and cross-functional teams. Remote / Work From Home opportunity. Competitive compensation best in the market. Opportunities for continuous learning, Microsoft certifications, and career growth. Position Summary Position: D365 CE Senior Functional Consultant – Customer Insights & CRMLevel: 4.4 – Senior Functional ConsultantExperience: 7–10 YearsPrimary Module: Customer Insights – Journeys (CIJ, formerly Marketing)Additional Modules: Minimum 2 – Sales, Customer Service, and/or Field ServiceWork Mode: Remote / Work From Home – IndiaEmployment Type: Full-TimeSalary: Best in the Market
US
Remote
Sales & Business Development
Business Development Director
Position HSO in prospecting, qualifying, consultative selling and closing new business Possess a deep understanding of Microsoft technologies, especially those relevant to the Professional Services sector Develop and manage all phases of the sales cycle including prospecting, qualifying, consultative selling and closing new business Lead introductory meetings with prospects with a consultative sales approach to solve Professional Services client problems and position the value of HSO Develop strategic accounts and execute sales strategies with defined sales plays Utilize a consultative sales approach to solve client problems and position the value of HSO Work proactively and independently as a hunter, developing relationships, driving new business by demonstrating how HSO will meet our clients' business needs Collaborate with delivery and pre-sales teams to ensure proposed solutions align with Professional Services client requirements Working with Marketing and Business Development personnel to help develop lead generation campaigns along with target marketing to specific verticals Utilize your previous Microsoft experience to respond to RFPs and close business You’re great at… Develop and execute measurable sales activities focusing on Microsoft-centric solutions and services Collaborate with the sales team, management, and technical experts to identify target markets Build and maintain strong relationships with existing and prospective Professional Services clients to understand their business challenges, goals, and objectives, and align HSO offerings to meet their needs Identify new business opportunities and proactively generate leads through networking, industry events, referrals, and digital marketing initiatives Develop and nurture a robust pipeline of prospects to achieve and exceed sales targets Leverage your sales knowledge and existing Microsoft ecosystem network to position HSO solutions effectively Manage the end-to-end sales process, including lead qualification, solution scoping, negotiation, and contract close Stay updated on the latest trends, advancements, and competitive landscape as it pertains to Professional Services within the Microsoft ecosystem Sound interesting? If so, you’ll have… Degree in Business, Computer Science, Finance or a related discipline or equivalent education 4+ years of experience in selling Microsoft Business Applications and/or Cloud or related services Prior consulting, business analyst, implementation, or product support experience required, specifically relating to Microsoft Business Solutions Prior sales experience selling Enterprise Solutions, preferably Microsoft Strong and established Professional Services client base within the space Proven ability to navigate difficult conversations and drive effective solutions to business problems with knowledge of pricing tactics and strategies Proven experience in closing business for business applications/technology sales as an Account Executive or Sales Representative in the Professional Services sector Ability to thrive in a dynamic and entrepreneurial environment and to work with a team Ability to travel 30% or more The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.
GB
Manchester
Cloud & Infrastructure
Cloud Solution Architect
Cloud Solution Architect - Data & AI Location: UK (Hybrid)Practice: Data & AI About HSO HSO is a Business Transformation Partner with deep industry expertise and global reach. As one of Microsoft's leading partners, we help organisations unlock the full potential of Microsoft Dynamics 365, Azure, Data and AI technologies to deliver meaningful business outcomes. With operations across Europe, North America and Asia, HSO combines industry knowledge, technical excellence and a people-first culture to help customers modernise their businesses, transform operations and embrace innovation with confidence. As demand for Data & AI solutions continues to accelerate, we're expanding our Data & AI practice and looking for experienced Cloud Solution Architects to help shape the next generation of customer transformation programmes. The Role As a Cloud Solution Architect - Data & AI, you'll play a pivotal role in shaping and qualifying customer opportunities across the Microsoft cloud ecosystem. This is a highly visible role that sits at the intersection of sales, enterprise architecture and delivery, combining technical leadership with commercial thinking. You'll work closely with customers, Microsoft and internal stakeholders to understand business challenges, identify opportunities, design compelling solutions and create clear pathways from initial discovery through to successful delivery. You'll help organisations transform the way they use data, analytics and artificial intelligence, translating business ambition into practical, costed and deliverable solutions. Success in this role requires more than technical expertise. You'll need strong consulting and stakeholder management skills, the confidence to challenge assumptions, and the commercial awareness to ensure opportunities are both valuable for clients and aligned with HSO's delivery capability. What You'll Be Doing Opportunity Qualification & Solution Shaping Lead Data & AI opportunity qualification alongside Account Managers, Business Development teams and Enterprise Architects. Facilitate customer discovery workshops, architecture assessments and strategic discussions. Understand customer business drivers, challenges and desired outcomes. Help customers define realistic transformation roadmaps aligned to business priorities. Qualify opportunities using structured sales and consulting methodologies, including MEDDIC/MEDDICC approaches. Solution Architecture & Advisory Design end-to-end Data & AI solutions using Microsoft technologies and best practices. Shape modern analytics, AI and data platform architectures that are commercially viable and technically deliverable. Provide architectural leadership across data platform modernisation, analytics, AI and automation initiatives. Ensure alignment with Microsoft Cloud Adoption Framework and Azure Well-Architected principles. Communicate architectural trade-offs and recommendations to both technical and non-technical audiences. Commercial Leadership Translate customer requirements into proposals, statements of work, delivery plans and business cases. Produce solution estimates, cost models and phased implementation approaches. Support customers in understanding ROI, value realisation and investment considerations. Challenge unclear scope and identify delivery, cost and commercial risks early in the sales cycle. Work closely with delivery teams to validate assumptions before commitments are made. Growth & Go-to-Market Contribute to the evolution of HSO's Data & AI propositions and repeatable offerings. Develop demonstrations, accelerators, sales collateral and industry-specific solution narratives. Support RFPs, bid responses, executive presentations and proof-of-concept engagements. Collaborate with Microsoft stakeholders to drive pipeline growth and co-sell opportunities. Keep up to date with emerging Microsoft technologies and industry trends across Data & AI. What We're Looking For The ideal candidate combines strong technical capability with exceptional commercial awareness. You'll be equally comfortable discussing board-level business outcomes with executive stakeholders as you are diving into architecture decisions with technical teams. Commercial & Consulting Experience You'll have: Proven experience in a Solution Architecture, Pre-Sales, Consulting or Technical Advisory role. Experience working within a Microsoft partner, consultancy or enterprise technology environment. Strong commercial acumen and experience creating proposals, business cases and Statements of Work. The ability to qualify opportunities and challenge assumptions constructively. Excellent workshop facilitation, discovery and stakeholder management skills. Experience presenting to senior business and technical audiences. The ability to translate complex technical concepts into clear business value. Understanding of opportunity qualification methodologies such as MEDDIC or MEDDICC. Experience across industries such as manufacturing, retail, financial services, healthcare, public sector, not-for-profit, utilities or professional services would be advantageous. Technical Experience We recognise that few candidates will have expertise across every area listed below. We're primarily looking for strong Data & AI architecture experience across the Microsoft ecosystem. Essential Data & Analytics Microsoft Fabric Lakehouse architecture patterns Power BI and self-service analytics Semantic modelling and reporting solutions Data platform modernisation and analytics strategy Azure Data Platform Azure Data Lake Storage (ADLS) Azure Synapse Analytics Azure Databricks Azure SQL Database Azure Cosmos DB Azure Data Factory AI & Automation Azure AI Services Azure OpenAI Service Azure AI Foundry Copilot Studio Agentic AI patterns and intelligent automation solutions Document intelligence and AI-driven business use cases Data Engineering & Platform Delivery SQL Python and/or PySpark Data pipelines and transformation frameworks CI/CD concepts and deployment automation Azure DevOps and/or GitHub Infrastructure as Code awareness Environment promotion and release management approaches Advantageous Data Governance & Security Microsoft Purview Data governance frameworks Data lineage and catalogue solutions Information protection concepts Role-based access control Azure Key Vault Secure platform design principles Integration & Application Connectivity Azure Logic Apps Azure Functions Azure Service Bus Azure API Management Enterprise integration patterns Operational and analytical workload integration Certifications Microsoft certifications are not essential but are highly desirable, particularly across: Microsoft Azure Microsoft Fabric Data & Analytics Artificial Intelligence Security As a leading Microsoft partner, HSO actively invests in certification, specialisation and continuous learning, helping our consultants stay at the forefront of Microsoft's rapidly evolving technology landscape. Why Join HSO? This is an exciting opportunity to join one of Microsoft's most respected global partners during a period of significant growth in Data & AI. You'll have the opportunity to: Shape the future of HSO's Data & AI propositions and offerings. Work alongside Microsoft on strategic customer initiatives. Influence major digital, data and AI transformation programmes. Help organisations realise measurable value from data and artificial intelligence. Work with some of the most innovative technologies in the Microsoft ecosystem. Collaborate with highly skilled consultants, architects and delivery professionals across the globe. Benefit from continuous professional development, certification support and access to Microsoft's latest technologies. Most importantly, you'll have the freedom to combine commercial thinking, architectural leadership and innovation to create meaningful outcomes for customers and make a real impact on the future of Data & AI transformation. Ready to help shape the future of Data & AI? We'd love to hear from you.
GB
Remote
Customer Success / Support
Managed Services - Delivery Manager
Managed Service Optimisation Delivery Manager About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing world-class, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high-quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Managed Services Optimisation Delivery Manager plays a key role in the delivery of small and medium changes, enhancements, and optimisation work for HSO’s Managed Services customer base. The role is responsible for building, managing, and delivering optimisation backlogs across assigned customers, ensuring work is delivered to a high standard, on time, within budget, and in line with customer expectations. Working closely with Customer Teams, consultants, PMO, and wider Managed Services stakeholders, the Delivery Manager provides planning, resourcing, direction, communication, and governance across optimisation activity. The role supports customer retention by ensuring effective delivery, accurate reporting, strong commercial control, and excellent customer feedback. Key Responsibilities: Customer Delivery & Relationship Management Act as a key point of contact for assigned optimisation projects. Ensure customers receive clear communication, accurate updates, and high-quality delivery outcomes. Optimisation Planning & Delivery Build, manage, and deliver customer optimisation backlogs. Ensure small, medium, and larger enhancements are completed on time, within budget, and to the required quality standard. Commercial & Financial Control Monitor utilisation, profitability, invoicing, project budgets, and potential overruns. Identify commercial risks early and ensure approval is obtained with customers where required. Provide a clear forecast of upcoming work and potential revenue recognition. Resource Management Produce and maintain resourcing plans to support upcoming work in the most cost-effective way. Work with PMO and internal teams to ensure appropriate timesheet codes and task visibility are in place. Governance, Reporting & Systems Use Microsoft DevOps and other required systems to capture tasks, updates, work orders, KPIs, hours utilised, delivery performance, and profitability reporting. Provide reporting visibility for colleagues, customers, and senior management. Quality & Risk Management Identify, capture, and escalate concerns around deliverables, timescales, budgets, customer expectations, and delivery quality. Ensure risks are clearly communicated and managed. Change & Release Management Support customer change activity and ensure scheduled changes progress as required. Keep stakeholders informed and ensure production releases are approved through CAB where required. Continuous Improvement Assist in the development and improvement of DevOps and other Microsoft systems. Support accurate delivery metrics, improved operational efficiency, and better customer outcomes. Compliance & Internal Governance Ensure all activities comply with internal processes and the Company Handbook. Work in line with HSO’s Quality System, ISO27001 and GDPR policies, health and safety requirements, and professional standards. Experience & Skills: Experience managing customer-facing delivery activity, ideally within managed services, support, optimisation, or change delivery environments. Strong planning, coordination, and organisational skills, with the ability to manage multiple customer priorities and competing deadlines. Good commercial awareness, including budget tracking, utilisation, profitability, invoicing, and early identification of financial risk. Experience using Microsoft DevOps or similar work management tools to track tasks, updates, work orders, delivery status, and reporting data. Understanding of change, release, and service management processes, including CAB governance and production release control. Ability to work with consultants, PMO, customer teams, senior stakeholders, and customers to drive clear actions and successful delivery outcomes. Strong written and verbal communication skills, with the ability to provide accurate reporting and clear customer updates. Desirable Skills: · Experience working within Microsoft Dynamics 365, Power Platform, Azure, or related Microsoft cloud environments. · Familiarity with support desk, managed services, or customer service management operating models. · Knowledge of SQL Server, reporting, performance investigation, or technical delivery environments. · Experience improving delivery processes, reporting approaches, or operational tooling. · ITIL awareness or certification. Personal Qualities: · Excellent communication and customer interaction skills. · Strong team player who can work collaboratively across customer teams, PMO, consultants, and senior stakeholders. · Ability to work under pressure, manage competing priorities, and meet deadlines. · Self-motivated, organised, and proactive in driving delivery progress. · Logical mindset with the ability to troubleshoot issues, identify risks, and support practical resolution. · Professional, positive, and customer-focused approach in all interactions.
IN
Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO India - D365 CE Senior Functional Consultant - 7+ Years
Job Description Position: D365 CE Senior Functional Consultant Company: HSO India Pvt. Ltd.Location: Remote / Work From Home (India)Experience: 7–10 YearsEmployment Type: Full-TimeWork Mode: Remote / Work From HomeWorking Hours: Day Shift / General Shift (Timings to be finalized) About the Role HSO India is looking for an experienced D365 CE Senior Functional Consultant to join our Microsoft Dynamics 365 Customer Engagement practice. The ideal candidate should possess strong functional expertise in the Sales module along with hands-on experience in any two additional D365 CE modules. The consultant will work closely with global customers to understand business requirements, design solutions, and deliver successful Dynamics 365 CE implementations. Key Responsibilities Gather, analyze, and document business requirements from stakeholders. Lead functional workshops, requirement discovery sessions, and solution design discussions. Configure and implement Microsoft Dynamics 365 Customer Engagement solutions based on business needs. Demonstrate strong expertise in the Sales module and at least two additional CE modules. Prepare functional design documents, process flows, user stories, and solution documentation. Collaborate with technical consultants, developers, architects, and project managers to deliver high-quality solutions. Support data migration, testing activities, user acceptance testing (UAT), and production deployments. Conduct end-user training and create user documentation. Provide post-go-live support and recommend process improvements. Follow Microsoft implementation best practices and HSO delivery methodologies. Required Skills & Experience 7–10 years of overall IT experience with significant experience in Microsoft Dynamics 365 Customer Engagement. Mandatory expertise in the D365 CE Sales module. Hands-on experience in any two of the following modules: Customer Service Field Service Marketing (Customer Insights – Journeys) Project Operations Experience in end-to-end D365 CE implementation projects. Strong business analysis, requirement gathering, and solution design capabilities. Experience in configuring Dynamics 365 CE without extensive custom development. Understanding of Dataverse, Power Platform, business process flows, security roles, and integrations is preferred. Ability to work independently in a remote and global delivery environment. Strong stakeholder management and client-facing consulting experience. Preferred Qualifications Microsoft Dynamics 365 Customer Engagement Functional certifications are preferred. Experience working in Agile/Scrum delivery environments. Exposure to Power Platform (Power Apps, Power Automate, Power BI) is an added advantage. Soft Skills Excellent verbal and written communication skills. Strong presentation and client interaction skills. Excellent analytical and problem-solving abilities. Ability to manage multiple priorities and work collaboratively across global teams. Self-motivated with a proactive approach and ownership mindset. Why Join HSO? Work with one of the leading Microsoft Solution Partners. Opportunity to collaborate with global clients across multiple industries. Flexible remote working environment. Continuous learning, Microsoft certifications, and career development opportunities. Inclusive, collaborative, and innovation-driven work culture.
GB
Manchester
Human Resources & Talent
Resource Coordinator
Resource Coordinator About HSO HSO is a leading global Microsoft partner specialising in business transformation powered by the Microsoft Cloud. With deep expertise across Microsoft Dynamics 365, Microsoft Azure, Data and AI, and the Microsoft Power Platform, we help organisations modernise their operations, unlock data-driven insights and embrace innovation. Our people are at the heart of our success. We offer a collaborative and supportive environment where colleagues can develop their skills, contribute ideas and make a meaningful impact for our customers. The role As a Resource Coordinator, you will support the effective allocation of colleagues across HSO’s customer projects and service lines. Working closely with the Resource Manager, Project Directors, Project Managers and Team Heads, you will help ensure that projects have the right skills and capacity in place at the right time. You will also work with the recruitment team to provide visibility of current and future hiring requirements. This is a highly collaborative role that requires strong organisation, clear communication and the confidence to work with stakeholders across the business. What you’ll do Support the Resource Manager with the allocation of colleagues across projects and service lines. Help ensure project teams are appropriately resourced to begin work at the agreed time. Identify potential resourcing gaps, risks or conflicts and raise them promptly with the relevant stakeholders. Work with Project Managers to understand and respond to changes in project resource requirements. Maintain accurate and up-to-date information on colleagues’ skills, experience and availability. Update resource information to reflect new starters, internal changes and leavers. Review weekly forecasts across service lines to ensure that resource demand is accurately recorded. Monitor utilisation levels and highlight where colleagues may be overallocated or underutilised. Support reporting on resource capacity, demand, availability and utilisation for senior stakeholders. Contribute to forecasting and demand-planning activities using systems such as Microsoft Dynamics 365 Project Operations and other relevant reporting tools. Work with Team Heads to identify suitable people for projects, balancing skills, availability, development needs and location. Help minimise unnecessary travel when considering project assignments. Work with the recruitment team to communicate current and anticipated hiring priorities. Identify opportunities to improve resource-allocation, reporting and demand-planning processes. Provide additional coordination and administrative support to the Resource Manager when required. What you’ll bring Experience in resource coordination, workforce planning, project coordination, operations or a similar role. Strong organisational skills, with the ability to manage changing priorities and maintain accurate information. Clear and confident communication skills. The ability to build effective working relationships with stakeholders at different levels. A proactive approach to identifying and resolving potential issues. Strong attention to detail and confidence working with data. The ability to balance business requirements with colleagues’ skills, availability and development needs. Experience using Microsoft Excel and other reporting or business-management systems. Experience within a consultancy, professional-services or project-based environment would be helpful but is not essential. What success looks like Projects have access to the skills and capacity they need at the right time. Resource information, forecasts and utilisation data remain accurate and current. Resourcing risks and conflicts are identified early and communicated clearly. Project, service-line and recruitment stakeholders have greater visibility of future resource demand. Allocation processes become increasingly consistent, efficient and data-led. What we offer At HSO, you’ll join a collaborative and growing international organisation where you can develop your skills and build relationships across the business. We offer: Opportunities for learning, development and career progression. A supportive and inclusive working environment. Exposure to a wide range of teams, projects and business areas. The opportunity to contribute to the continued improvement of how HSO plans and deploys its people. A competitive salary and benefits package. Inclusion at HSO We are committed to creating an inclusive environment where everyone feels respected, supported and able to contribute. We welcome applications from people with different backgrounds, experiences and perspectives. We recognise that candidates may not meet every requirement listed, so we encourage you to apply if you believe your skills and experience could make you successful in the role.
US
Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Microsoft D365 F&O PMA Functional Solution Architect
As a D365 F&O PMA Functional Solution Architect you can expect to… Serve as the lead Functional Solution Architect (Sr. FSA) on complex, enterprise-scale D365 F&O implementations, owning overall functional architecture across multiple modules and workstreams but specifically with the PMA (Project Management & Accounting) module Act as a trusted advisor to client executives, translating business strategy into scalable, compliant, and future-ready D365 F&O solutions Own and validate end-to-end functional solution design, ensuring alignment across finance, operations, integrations, data, security, and reporting Lead and contribute to enterprise-level project estimation, including scope definition, delivery approach, resourcing strategy, risk identification, and commercial assumptions Perform the Solution Advisory / Lead Architect role during the analysis and envisioning phases of D365 F&O programs Direct and oversee Business Process Analysis (BPA), Solution Blueprint creation, and Fit/Gap analysis, ensuring recommendations align to industry best practices and Microsoft standards Serve as the functional design authority throughout design, build, test, and deployment phases, guiding teams through complex decision-making and trade-offs Establish and govern testing strategy and issue resolution processes, particularly across functional architecture, integrations, and cross-module dependencies Review, validate, and formally sign off on functional specifications, test scripts, data migration strategies, and deployment plans Ensure training and knowledge transfer strategies are comprehensive and position clients for long-term success, adoption, and self-sufficiency Act as the senior escalation point for functional and solution-related issues during and after go-live, including hypercare and stabilization Contribute to the evolution of HSO’s implementation methodology, standards, and accelerators as business paradigms and Microsoft capabilities evolve Share best practices, lessons learned, and architectural guidance across projects and delivery teams Mentor and guide FSAs, Senior Consultants, and Functional Consultants, raising overall delivery quality and consistency Travel as client and business needs dictate (typically up to ~30%) You’re great at… Mentoring junior technical resources both on-shore and off-shore Articulating architectural options, trade-offs, and risks between different solution approaches Providing senior leadership presence in consulting engagements and client relationships Influencing without authority and driving alignment across large, matrixed organizations Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Solving complex business and technical problems with pragmatic, scalable solutions Coaching, mentoring, and developing junior architects and consultants Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s Degree in Accounting, Business Administration, Information Systems, or related field CPA strongly preferred but not required at this time 8+ years of combined experience delivering Microsoft D365 F&O / AX solutions, including architecting complex, enterprise-wide systems 3+ full cycle implementations of the PMA module within Dynamics 365 F&O Proven experience leading multi-phase, multi-country, enterprise-scale implementations Deep experience across assessment, analysis, business case development, solution envisioning, planning, deployment, and benefits realization Demonstrated ability to deliver measurable business value at the executive level A strong track record of serving as the trusted voice at the decision-making table Deep understanding of business operations, financial processes, and industry drivers, preferably within Financial Services, Public Sector, Media, or Life Sciences Working knowledge of relevant ISV solutions, integrations, and ecosystem tools Ability to move fluidly between executive-level architectural discussions and hands-on delivery leadership when required Microsoft D365 F&O Financials certifications preferred Familiarity and/or experience with D365 F&O Workflow Flexibility to travel as client and business needs require The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
US
Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Microsoft D365 F&O Finance Functional Solution Architect
As a D365 F&O Functional Solution Architect you can expect to… Serve as the lead Functional Solution Architect (Sr. FSA) on complex, enterprise-scale D365 F&O implementations, owning overall functional architecture across multiple modules and workstreams Act as a trusted advisor to client executives, translating business strategy into scalable, compliant, and future-ready D365 F&O solutions Own and validate end-to-end functional solution design, ensuring alignment across finance, operations, integrations, data, security, and reporting Lead and contribute to enterprise-level project estimation, including scope definition, delivery approach, resourcing strategy, risk identification, and commercial assumptions Perform the Solution Advisory / Lead Architect role during the analysis and envisioning phases of D365 F&O programs Direct and oversee Business Process Analysis (BPA), Solution Blueprint creation, and Fit/Gap analysis, ensuring recommendations align to industry best practices and Microsoft standards Serve as the functional design authority throughout design, build, test, and deployment phases, guiding teams through complex decision-making and trade-offs Establish and govern testing strategy and issue resolution processes, particularly across functional architecture, integrations, and cross-module dependencies Review, validate, and formally sign off on functional specifications, test scripts, data migration strategies, and deployment plans Ensure training and knowledge transfer strategies are comprehensive and position clients for long-term success, adoption, and self-sufficiency Act as the senior escalation point for functional and solution-related issues during and after go-live, including hypercare and stabilization Contribute to the evolution of HSO’s implementation methodology, standards, and accelerators as business paradigms and Microsoft capabilities evolve Share best practices, lessons learned, and architectural guidance across projects and delivery teams Mentor and guide FSAs, Senior Consultants, and Functional Consultants, raising overall delivery quality and consistency Travel as client and business needs dictate (typically up to ~30%) You’re great at… Mentoring junior technical resources both on-shore and off-shore Articulating architectural options, trade-offs, and risks between different solution approaches Providing senior leadership presence in consulting engagements and client relationships Influencing without authority and driving alignment across large, matrixed organizations Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Solving complex business and technical problems with pragmatic, scalable solutions Coaching, mentoring, and developing junior architects and consultants Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s Degree in Accounting, Business Administration, Information Systems, or related field; CPA strongly preferred 8+ years of combined experience delivering Microsoft D365 F&O / AX solutions, including architecting complex, enterprise-wide systems Proven experience leading multi-phase, multi-country, enterprise-scale implementations Deep experience across assessment, analysis, business case development, solution envisioning, planning, deployment, and benefits realization Demonstrated ability to deliver measurable business value at the executive level A strong track record of serving as the trusted voice at the decision-making table Deep understanding of business operations, financial processes, and industry drivers, preferably within Financial Services, Public Sector, Media, or Life Sciences Working knowledge of relevant ISV solutions, integrations, and ecosystem tools Ability to move fluidly between executive-level architectural discussions and hands-on delivery leadership when required Microsoft D365 F&O Financials certifications preferred Familiarity and/or experience with D365 F&O Workflow Flexibility to travel as client and business needs require The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
IN
Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind D365 F&O Technical Architect / Lead Developer
Job Title: D365 F&O Technical Architect / Lead DeveloperDepartment:D365 F&O / UO Location: India Work Type: Hybrid / Remote Experience: 8–12 Years Designation: 5.3 Lead Technical Consultant/5.2 Managing Consultant About HSO HSO is a leading Microsoft Solutions Partner and a member of Microsoft's Inner Circle, delivering global business transformation solutions using Dynamics 365, Power Platform, Azure, and Microsoft technologies. Job SummaryWe are seeking a highly skilled Lead D365 F&O Technical Architect / Lead Developer to lead technical design, X++ development, DevOps, and environment management for D365 F&O projects. The role requires a strong mix of hands-on development, technical leadership, release management, and client engagement. Key Responsibilities · Lead technical architecture, design, and development of D365 F&O solutions. · Develop and review X++ customizations, extensions, integrations, and reports. · Manage Azure DevOps repositories, CI/CD pipelines, and deployment processes. · Own LCS and environment management across Development, UAT, Pre-Prod, and Production environments. · Design integrations using OData, Dual Write, Business Events, APIs, and Azure services. · Conduct code reviews, performance tuning, and technical quality assurance. · Mentor developers and establish technical development standards. · Support solution delivery, upgrades, deployments, and production support activities. · Collaborate with functional consultants, architects, and customer stakeholders. Required Skills · 8–12 years of Microsoft Dynamics AX / D365 F&O technical experience. · Strong expertise in X++, Extensions, Data Entities, DMF, and SSRS. · Hands-on experience with Azure DevOps, Git, Build & Release Pipelines, and CI/CD. · Strong knowledge of D365 F&O architecture, LCS, and environment management. · Experience with integrations using OData, REST APIs, Dual Write, Dataverse, and Azure services. · Strong SQL and performance optimization skills. · Proven leadership experience managing technical teams and workstreams. · Excellent communication and stakeholder management skills. Good to Have · MB-500 Certification. · Experience with Power Platform and Dataverse. · D365 F&O upgrades and code migration projects. · RSAT and automated testing experience. · Global multi-country D365 F&O implementation experience.
IN
Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO Ind | Data Architect Lead – D365 F&O, CE & AI Transformation
About HSO HSO is a leading Microsoft Solutions Partner and Inner Circle member, helping organizations transform their business using Dynamics 365, Power Platform, Azure, Data & AI. Job Summary We are seeking a Data Architect Lead to drive enterprise data architecture, migration, integration, governance, and AI-enabled transformation initiatives across Dynamics 365 Finance & Operations (F&O) and Dynamics 365 Customer Engagement (CE) programs. The ideal candidate will combine strong data leadership with hands-on expertise in data migration, modern data platforms, AI-enabled delivery, and client advisory. Key Responsibilities · Lead data architecture, migration strategy, governance, and modernization initiatives for D365 F&O and CE programs. · Own end-to-end data migration delivery including assessment, profiling, mapping, cleansing, transformation, validation, reconciliation, and cutover planning. · Design scalable integration architectures across D365, Dataverse, Azure, Power Platform, and third-party applications. · Leverage AI and automation to improve data migration, data quality, testing, documentation, and delivery productivity. · Establish standards for Data Governance, Master Data Management (MDM), Data Quality, and Data Security. · Build reusable migration frameworks, accelerators, and AI-enabled delivery approaches. · Lead client workshops, architecture reviews, solution design, pre-sales activities, estimates, and RFP responses. · Mentor and develop Data Consultants, Migration Specialists, and Architects. Required Skills & Qualifications · 10–15 years of experience in Data Architecture, Data Migration, Data Engineering, or Enterprise Data Management. · Proven experience delivering enterprise data and migration solutions for D365 F&O and/or D365 CE. · Strong expertise in: o Data Migration & ETL o Data Governance o Master Data Management (MDM) o Data Quality Management o Data Warehousing & Analytics · Hands-on expertise with data migration and integration technologies including KingswaySoft, Azure Data Factory (ADF), SSIS, Dataverse, D365 Data Management Framework (DMF/DIXF), Azure SQL / SQL Server, and other Microsoft data platform technologies. · Experience designing and implementing data solutions using Microsoft Fabric, Azure Data Lake, Synapse Analytics, and related Azure data services. · Experience with Dual Write, enterprise integrations, and large-scale data transformation programs. · Practical experience using AI and Generative AI for data assessment, mapping, migration acceleration, reconciliation, validation, testing, documentation, and delivery automation. · Strong client-facing, consulting, stakeholder management, leadership, and mentoring skills. · Bachelor's or Master's degree in Computer Science, Information Technology, Data Science, Engineering, or a related field. --- Good to Have · Experience with Azure OpenAI, Copilot Studio, and AI-powered data management solutions. · Experience migrating from Salesforce, SAP, Oracle, or other enterprise platforms. · Microsoft Dynamics, Azure Data, Fabric, AI, or Data Engineering certifications. · Experience building AI-assisted migration accelerators and automation frameworks. Why Join HSO? Join a global team leading the convergence of Data, AI, and Business Applications, helping customers modernize enterprise data platforms while shaping HSO's future AI-enabled delivery model.
US
New York
ERP & CRM (e.g. D365 F&O, D365CE)
Lead D365 F&O Finance Consultant
As a D365 F&O Lead Functional Consultant, you can expect to… Lead functional workstreams within Microsoft Dynamics 365 Finance & Operations implementations, with accountability for delivery outcomes, solution quality, and alignment to overall project objectives, owning defined solution areas while aligning to broader architectural direction Drive Business Process Analysis efforts for your domain, facilitating workshops, guiding discussions, and translating outcomes into structured functional designs Shape Fit/Gap decisions by evaluating business requirements against system capabilities, recommending solution approaches, and progressing decisions in the absence of complete information while identifying where architectural guidance is required Own and drive functional design decisions within your workstream, ensuring solutions are scalable, consistent, and aligned with overall project standards and long-term system behavior, ensuring solutions are scalable, consistent, and aligned with overall project standards and long-term system behavior Configure and oversee configuration across Finance modules (e.g., General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash & Bank), ensuring accuracy and alignment to business requirements Translate complex business processes into clear functional designs and configuration strategies that can be executed by delivery teams Coordinate across workstreams to manage dependencies, ensuring functional decisions align with integrations, data flows, and downstream system impacts Drive alignment within and across workstreams by identifying dependencies and escalating broader design conflicts, helping HSO maintain consistency in end-to-end solution behavior Contribute to broader solution design discussions by providing functional input on process transformation, data structures, and system behavior Identify and proactively manage risks related to functional design, data integrity, and process alignment within your domain Guide testing strategy for your workstream, ensuring validation aligns with business requirements and supports end-to-end solution integrity Support data migration activities by ensuring functional accuracy in mapping, transformation logic, validation, and reconciliation Lead client-facing discussions within your domain, providing clear recommendations, guiding stakeholders toward decisions, and navigating complex conversations with confidence Review and provide guidance on deliverables produced by junior consultants, reinforcing quality, consistency, and alignment to standards while leveraging team members effectively Support estimation and solutioning for defined workstreams, aligning scope, complexity, and delivery approach Progressively take on broader solution ownership, expanding beyond initial workstream responsibilities while increasing independence in functional design decisions You’re great at… Taking ownership of functional solution areas and driving them forward with increasing independence Operating effectively in complex, fast-paced consulting environments, balancing hands-on delivery with lead expectations while maintaining momentum despite ambiguity Connecting business processes to system capabilities and understanding how decisions impact upstream and downstream solution components Facilitating structured discussions that move stakeholders from requirements to decisions, even in ambiguous or evolving environments Balancing speed and quality by making thoughtful progress while maintaining alignment to standards and long-term solution integrity Navigating ambiguity by forming recommendations, validating assumptions, and knowing when to escalate broader design considerations Managing dependencies across workstreams and ensuring your area integrates cleanly into the broader solution Communicating effectively across business and technical audiences, translating complexity into clear, actionable direction Identifying risks early and addressing them before they impact delivery timelines or solution quality Supporting and mentoring junior team members by delegating effectively, providing guidance, and improving overall team output Operating with accountability and ownership, ensuring commitments are met and outcomes are delivered even within broader project constraints Strengthening consistency through structured documentation, attention to detail, and repeatable approaches Understanding how functional decisions contribute to overall solution success and client business outcomes Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s degree in Accounting, Finance, Supply Chain, Information Systems, or a related field 5+ years of hands-on delivery experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) in complex implementation environments Deep functional experience across Finance modules such as General Ledger, Accounts Payable, Accounts Receivable, Cash & Bank Management, Fixed Assets, and Financial Reporting Ownership of functional workstreams or defined solution areas within D365 F&O implementations, with accountability for delivery outcomes Strong understanding of core financial business processes, including record-to-report, procure-to-pay, and order-to-cash Demonstrated ability to facilitate workshops, gather requirements, and translate business needs into structured functional designs Exposure to Fit/Gap analysis, configuration strategy, testing, and data migration across multiple phases of the project lifecycle Comfort operating within Microsoft partner or consulting delivery models, including structured methodologies and cross-functional team collaboration Confidence engaging in client-facing environments, contributing to solution discussions and guiding stakeholders toward decisions Working knowledge of the broader Microsoft ecosystem, including Power Platform, integrations, and Azure-based services Strong analytical, communication, and problem-solving capabilities, with the ability to manage multiple priorities in fast-paced environments Consistent ownership of work and follow-through on commitments within defined areas of responsibility Microsoft Dynamics 365 Finance certifications preferred Functional experience with the PMA (Project Management & Accounting) module preferred, but not required Willingness to travel as needed to support client engagements The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
CA
Remote
Project & Program Management
Monitoring Service Owner – Global Managed Services (GMS)
HSO is a leading Microsoft Business Transformation Partner with over 3,000 professionals worldwide and more than 30 years of experience helping organizations transform the way they work. We combine deep industry expertise with the full power of the Microsoft Cloud, delivering solutions across Dynamics 365, Azure, Data & AI, Power Platform, and Managed Services. As a long-standing member of Microsoft's Inner Circle and a trusted global partner, we help organizations modernize operations, unlock data-driven insights, and accelerate business outcomes through innovation. Role Overview: As a Monitoring Service Owner within HSO Global Managed Services (GMS), you are accountable for the full lifecycle of a managed service — from design and transition through operation and retirement. In this role, you will own a portfolio of managed services. The first and primary of these is HSO’s Monitoring Service — the capability responsible for delivering visibility into the health, performance, and reliability of customer environments across cloud and hybrid infrastructure — with additional services to be defined and brought under your ownership over time. You serve as the single point of accountability for service performance, ensuring alignment with business strategy, adherence to service level agreements (SLAs), and continuous improvement. You will collaborate with HSO Business Unit Managed Services Service Lines, Microsoft, HSO Global Marketing, third party partners (as required), strategic customers to ensure services are reliable, scalable, and valuable. Key Responsibilities: Strategic Alignment Define strategic goals and ensure the managed service supports those objectives Translate business requirements into service capabilities and outcomes Work with HSO Marketing to represent the service unique value proposition and collaborate to position the service in the market Monitor managed global service pipeline Service Lifecycle Management Own the service from inception through retirement, ensuring it evolves to meet changing business needs. Document and maintain the Service Description. Coordinate service design with BU MS Service Lines, and coordinate global activities through to BAU Coordinate and validate BU Managed Services SL deliver readiness Maintain service documentation, architecture, and operational models Service Level Management Define, negotiate, and monitor SLAs and OLAs to ensure consistent service delivery Track service performance and customer satisfaction, initiating corrective actions when needed Maintain service definition and SLA/OLA implementation in tNext Ensure service reliability, availability, and scalability in alignment with business expectations Continuous Improvement Collaborate with BU MS SL Continual Service Improvement (CSI) teams to identify and implement service enhancements Use data-driven insights to refine service delivery and improve customer outcomes Foster a culture of innovation and proactive problem-solving within the broad HSO BU service teams Monitoring Service Leadership (Primary Service) The Monitoring Service is the primary service owned by this role today. As the service portfolio grows, the same ownership principles below will extend to additional services. Own the strategy and roadmap for HSO’s Monitoring Service, ensuring it continues to deliver measurable value as customer environments evolve Maintain sufficient technical depth in cloud and serverless monitoring to lead, challenge, and guide the monitoring team — evaluating trade-offs, shaping priorities, and making informed decisions without needing to be hands-on Stay ahead of market trends in observability and monitoring for cloud-native, serverless, and event-driven architectures, and translate those trends into actionable service improvements Define how monitoring can proactively improve customer experience — through smarter alerting, anomaly detection, synthetic monitoring, and root-cause acceleration Drive automation within the monitoring service to reduce manual effort, accelerate incident response, and improve consistency of outcomes Evaluate and recommend emerging monitoring and AIOps platforms, shaping the service’s tooling direction with a long-term perspective Stakeholder Representation Represent the service in customer service escalations as required Participate in RCA analysis and service remediation tasks Act as the voice of the service in cross-functional discussions with IT, business units, and external partners Communicate service strategy, performance, and roadmap to stakeholders regularly Financial Accountability Manage the global service budget, including forecasting, cost optimization, and ROI tracking Develop business cases for service investments and expansions Ensure financial transparency and alignment with organizational priorities Service Catalog Management Maintain accurate and up-to-date service catalog entries in the Service Portfolio Ensure service descriptions, SLAs, and support models are clearly documented and accessible Promote service awareness and adoption across the organization KPIs Global Service Revenue % Growth Global SLA Attainment % Qualifications: Bachelor’s degree or equivalent experience 5+ years in service management or product management roles within technology environments Strong understanding of ITIL principles and service lifecycle management Familiarity with Microsoft technologies including Azure, Dynamics 365, and Power Platform Working knowledge of application and/or cloud monitoring and observability principles, including how to monitor serverless, event-driven, and microservices-based architectures Familiarity with monitoring and observability platforms (e.g., Azure Monitor, Application Insights, Log Analytics, or equivalent) at a level sufficient to evaluate tooling, challenge technical decisions, and lead strategic direction Awareness of AIOps concepts, automated alerting, and proactive remediation approaches and their practical application in managed services Proven ability to lead cross-functional teams and manage global service delivery Excellent communication, stakeholder management, and strategic planning skills Experience in manufacturing and/or wholesale industries is a plus Willingness to travel across Europe, North America, and India
US
Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Microsoft D365 F&O Lead SCM Consultant
As a D365 Lead Supply Chain Consultant you can expect to... Provide business and application consultancy to our clients Leads discussions with the client and project teams during the Project Design meetings Implement and configure supply chain modules of D365 F&O Carry out prototyping plans, procedure documentation and communicate with project team Define D365 F&O functional requirement and design documents that developers can use for enhancements Perform advanced configuration and customization of the Dynamics 365 solution Manages the testing and QA phases of a project for HSO; Test enhancements for end-user acceptance and accuracy Organizes the communication between the test teams and technical/functional resources for resolution Use provided methodologies to deliver successful projects Identify opportunities to improve the use of the solution Train power users and end users on efficient use of the solution, share ‘tips and tricks’ Travel to client-site when necessary Sound interesting? If so, you’ll have… Bachelor’s Degree in Supply Chain, Logistics, Engineering, or related required 4+ years experience as a D365 F&O Supply Chain Consultant Experience participating in all stages of multiple D365 F&O implementation projects Successfully implemented the following modules: Products and Inventory, Procure to pay, Order to cash, Warehouse management, Transportation management, Master planning, Demand and Supply Forecasting, Intercompany Trade, Enterprise Asset Management Expertise in writing functional specification, gap document and training materials Ability to organize and managed the resources during the Testing phase Ability to triage and fix bugs/issues and utilize MS provided technical resources D365 F&O Supply Chain certifications highly desired Flexibility to travel as the needs of clients and our business dictate You’re great at… Developing strong functional, analytical, presentation, documentation, training and interpersonal skills Building relationships with clients and partners Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Learning new concepts quickly and thoroughly Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.
GB
Manchester
ERP & CRM (e.g. D365 F&O, D365CE)
D365 F&O Solution Architect
D365 F&O Solution Architect About HSO HSO is a leading global Microsoft partner specialising in business transformation powered by the Microsoft Cloud. With deep expertise across Microsoft Dynamics 365, Microsoft Azure, Power Platform, Data & AI, we help organisations modernise operations, improve decision-making and embrace technology-led change. Founded in 1987, HSO operates globally across Europe, North America and Asia, with over 2,800 employees. As a member of Microsoft’s Inner Circle, we deliver high-impact transformation programmes across industries, combining deep Microsoft expertise with a pragmatic, outcome-focused approach. As we continue to grow, we are looking for an experienced D365 F&O Solution Architect to play a key role in shaping and delivering complex Microsoft Dynamics 365 solutions for our customers. This is a senior role where you will work closely with clients, delivery teams and commercial stakeholders to design scalable, integrated solutions that drive real business value. Why join HSO? At HSO, our people are at the centre of everything we do. We foster a culture built on collaboration, innovation and care. You’ll be joining a business where you can: Lead the design and delivery of complex D365 F&O solutions for major enterprise customers Work closely with senior client stakeholders to shape transformation programmes and solve real business challenges Be part of a leading Microsoft partner at the forefront of Dynamics 365, Power Platform, Azure, Data, AI and agentic innovation Help customers modernise their operations through scalable, integrated and future-ready Microsoft solutions Contribute to solution strategy, pre-sales, delivery governance and best-practice architecture Develop your career in a business that genuinely invests in learning, progression and continuous development Join a project-based consulting environment where your expertise has visible impact from sales through to successful delivery Be part of a culture that is always evolving, always learning and always ahead Role Overview As a D365 F&SCM Solution Architect at HSO, you will design and deliver scalable Microsoft Dynamics 365 solutions that help clients transform their business operations. You will work closely with customers to understand their requirements, shape solution architecture, and ensure D365 F&SCM solutions align with business objectives, integration needs and wider technology landscapes. This will include working across D365 F&SCM, Power Platform, data, integrations and emerging Microsoft technologies, including Copilot and AI-enabled capabilities. You will play a key role across the full project lifecycle, from pre-sales and solution shaping through to delivery, governance and post go-live support. You will also contribute to business development activity, provide architectural leadership, and mentor consultants and architects across the team. Core Requirements Technical Skills & Knowledge Define and communicate solution roadmaps that align with customer business objectives. Design D365 F&SCM architectures that balance scalability, performance, security, usability and cost. Lead solution design across D365 F&SCM, Power Platform, data, integrations and wider Microsoft technologies. Provide thought leadership on emerging Microsoft capabilities, including Copilot, AI-assisted processes and intelligent automation. Coordinate multiple project teams to successfully design, build, implement and integrate D365 F&SCM solutions. Ensure solutions follow architectural principles, governance standards and delivery best practice. Personal & Corporate Contributions Own a functional domain, such as Supply Chain Management, within the local region, staying current with Microsoft and market developments. Collaborate with cross-functional teams to ensure high-quality project delivery. Support the development of reusable assets, accelerators and delivery approaches that improve consistency, quality and efficiency. Champion continuous improvement in HSO project methodologies, delivery processes and solution governance. Share expertise through coaching, training and knowledge-sharing initiatives. People & Culture Responsibilities Collaborate effectively with cross-functional teams and help foster a positive, high-performing team culture. Coach and mentor consultants and architects, helping them develop their solution capability and consulting skills. Support the development of team capability in AI-assisted delivery, including the practical use of Microsoft Copilot and automation tools. Guide and support diverse teams to achieve goals and deliver successful outcomes for HSO and our customers. Nurture career development through regular, targeted coaching and feedback. Commercial & Business Acumen Build strong relationships with customer decision-makers, influencers and key users. Support business development activity through solution presentations, workshops and technical input into proposals. Identify opportunities to deliver additional value through D365, Power Platform, data, integration and AI-enabled solutions. Support HSO’s growth by identifying cross-sell and upsell opportunities. Contribute to project estimates, technical scoping and solution planning activity. Experience, Skills & Knowledge Proven experience leading large enterprise D365 F&SCM implementations in a senior solution architecture role. Experience delivering multiple successful end-to-end D365 F&SCM implementations, from pre-sales through to post go-live. Strong leadership skills with the ability to guide functional consultants, solution architects and project teams. Experience in software implementation within industries such as Retail, Rental, Manufacturing, Professional Services, Financial Services, Government, Non-Profit or Energy. Strong adherence to architectural processes and principles for solution design and governance. Expert knowledge of industry-standard methodologies, tools and best practice. Proficient in Azure DevOps for project delivery. Familiarity with both waterfall and agile delivery approaches. Practical application of the Success by Design framework. Strong understanding of cross-functional business processes and the ability to design solutions aligned to core business objectives. Comprehensive knowledge of Microsoft technologies and the ability to deliver integrated solutions. Ability to operate, influence and engage at senior stakeholder and board level. Excellent presentation, demonstration and communication skills. Exposure to AI-enabled solutions, such as Microsoft Copilot, intelligent automation or AI-assisted business processes, would be advantageous. Desirable MB-700 certification. Experience in pre-sales engagement through to project mobilisation and delivery. Experience developing reusable solution assets, accelerators or delivery frameworks. In addition to your experience successfully implementing D365 solutions, you will have the personality, ambition and commercial awareness to evolve into a senior member of the HSO team, with a high level of responsibility for the delivery of successful client implementations. Location UK-based (remote with travel to Manchester office and other locations as required) Benefits HSO offers a competitive salary and benefits package, along with: Opportunities for career progression within a global organisation Exposure to senior leadership and strategic decision-making Ongoing development and training Flexible working environment A collaborative and supportive culture
IN
Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO IND - Functional Consultant - Dynamics 365 Project Operations & Sales
Job Role: Lead Functional Consultant Location: Remote About HSO HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specializing in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. Experience Required: 8+ years Role Summary HSO is seeking experienced Dynamics 365 Functional professionals for a strategic digital transformation program involving Dynamics 365 Sales, Customer Service, Field Service, Marketing, Power Platform, Project Operations, Finance & Operations, Dual-write, AI/Copilot capabilities and advanced analytics. The project includes enterprise-grade implementation and optimization of business processes across sales, project management, resource management, forecasting, invoicing, reporting and automation. Job Purpose To lead and deliver Dynamics 365 Project Operations and Sales implementations across customer engagements, ensuring successful solution design, process optimization, deployment and adoption. The role will act as the primary functional lead for customer workshops, solution architecture discussions and implementation delivery while supporting pre-sales and customer relationship management activities. The role focuses on solution strategy, stakeholder management, governance, functional leadership and ensuring scalable CRM implementations aligned with business objectives. Key Responsibilities Lead CRM solution design and functional architecture discussions. Review and approve functional designs, user stories and configurations. Lead functional workshops and discovery sessions for Dynamics 365 Sales and Project Operations implementations. Drive end-to-end solution design across Sales, Project Operations, Finance & Operations and Dual-write integrations. Work closely with stakeholders to define business processes, project delivery models, governance and transformation of roadmaps. Lead implementation activities related to Leads, Opportunities, Projects, Tasks, Journals, Vendors, Price Lists, Time & Expense management, Forecasting, Budgeting, Invoicing and Resource Utilization. Design and Oversee Schedule Board, Resource Requisition, Resource Assignment and Task Planning Lead design and optimization of complete sales lifecycle processes. Define and improve: Lead Lifecycle Management Lead to Opportunity process Opportunity Management Quote to Order process Product & pricing management Sales forecasting and pipeline management Provide recommendations for sales automation and process optimization. Lead AI and Copilot adoption initiatives including Sales Copilot, AI Agents, Activity Tracking and intelligent automation. Collaborate with technical teams for integrations, Power Platform solutions, Canvas Apps, dashboards and reporting. Define reporting strategy using Power BI, embedded analytics and operational dashboards. Support pre-sales activities, solution demos, estimation and customer presentations. Mentor consultants and ensure best practices, governance and delivery quality. Ensure projects are delivered within agreed timelines, quality standards and budget. Deliver end-user and key-user training sessions. Required Skills 8+ years of experience in Dynamics 365 implementations. Strong expertise in Dynamics 365 Sales module including: Sales lifecycle Lead management Quote-to-order processes Security design Dashboard & reporting management Strong experience in Dynamics 365 CE Project Operations including: Project-based sales to delivery lifecycle Project setup and Work Breakdown Structure (WBS) / task planning Resource scheduling and bookings Project documentation and knowledge management Project contracts, milestones and invoicing schedules Time & expense capture and approval processes Cost and revenue recognition profiles Billing, forecasting and profitability management Understanding of Marketing and Customer Service Strong understanding of Dynamics 365 Finance & Operations integration with Project Operations using Dual Write Experience working on projects with Copilot, AI Agents, automation. Experience working on: Customer Engagement to finance integration scenarios Project contract synchronization Resource and transaction synchronization Project invoice and financial integration processes Dual Write mappings, troubleshooting, and synchronization monitoring Proven track record implementing Dynamics 365 Project Operations solutions in large-scale enterprise deployments, preferably across multi-country rollouts. Experience as a Functional Lead or Senior Consultant in at least one international end-to-end Dynamics 365 CRM implementation project, preferably with intercontinental rollouts. Experience conducting customer workshops and requirement gathering sessions. Strong understanding of implementation methodologies. Experience working in Agile delivery models. Preferred pre-sales experience including: Solution demonstrations Estimations RFP/RFI responses Customer presentations and workshops Strong stakeholder management and customer-facing communication. Ability to lead global implementations and distributed teams. Strong analytical and business process mapping skills. Ensure alignment with Microsoft best practices and industry standards. Microsoft certifications in Dynamics 365 are preferred. Relevant Certifications Microsoft Certified: Dynamics 365 Project Operations Functional Consultant Associate Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate Microsoft Certified: Power Platform App Maker Associate (preferred) Project Scope Includes Dynamics 365 Sales Dynamics 365 Project Operations Dynamics 365 Finance & Operations Dual-write Integration Power Platform Copilot and AI Agents Power BI Dashboards and Reporting Lead & Opportunity Management Projects, Tasks, Journals and Vendors Resource Utilization and Forecasting Schedule Board and Resource Assignments Time & Expense Management Canvas Apps for Time Entries Budgeting, Forecasting and Invoicing Analytics, Reporting and Activity Tracking HSO is looking for highly motivated professionals with strong consulting, communication, and customer engagement skills capable of delivering enterprise-scale Dynamics 365 transformation programs.
IN
Bengaluru
Consulting & Advisory
HSO IND | D365 F&O Technical Consultant
We are looking for a mid-level D365 F&O Technical Consultant to work on product/platform development. This role focuses on building scalable, reusable, and upgrade-safe solutions that can be deployed across multiple customers or business units. You will contribute to the design and development of product features, frameworks, and integrations within the D365 F&O ecosystem. Key Responsibilities:• Assist in designing and developing features, modules, and reusable components on the D365 F&O platform using X++, Azure services, and Microsoft stack.• Collaborate with product managers and senior developers to understand product requirements and contribute to technical solutioning.• Build and enhance data entities, reports, business logic, and user interface components.• Contribute to the creation of product APIs and integrations using OData, REST, or Azure Logic Apps.• Participate in code reviews, unit testing, and debugging to ensure high-quality, reliable code.• Maintain technical documentation for developed features.• Stay up to date with D365 F&O updates, Microsoft roadmap, and apply relevant features to enhance product functionality.• Works independently as well as in a team environment.• Works toward learning new modules / technologies as per the project requirements.Required Skills & Experience:• 4-7 years of experience working with D365 F&O, Dynamics AX, or relevant ERP product development.• Solid understanding of object-oriented programming; experience with X++, C#, or similar languages.• Familiarity with database concepts, SQL, and basic reporting tools.• Interest in building scalable, reusable product features rather than project-specific customizations.• Strong analytical thinking and willingness to work across both frontend and backend components.• Good communication and documentation skills.• Ability to work in an agile, collaborative team environment.
IN
Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO India | Lead CRM Developer | 10+ Years
Job Role: Senior Technical Consultant Location: Remote About HSO HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specializing in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. Key Responsibilities: As a Senior CE Technical Consultant, you will oversee your own career and personal development with the support of our organization, working side by side with the customers, making a difference. Just in a few weeks’ time you will be ready to step into the exciting world of business consultancy and business processes, supported by the newest Microsoft solutions. Experience with requirement gathering, design, develop and implement Dynamics 365 CE solutions of Sales, Customer Service, Field Service, Marketing and Project Operations for AEC (Architecture, Engineering, Construction) and Legal Industries. Deliver high quality business and software application services to clients. The creation of high quality and sustainable client solutions. Strong understanding of D365 CE architecture and customization capabilities. Strong technical background in Dynamics 365 CE Customization & Configuration and Power Platform. Highly skilled in Plugins, Custom API, JavaScript/Typescript, Power Automate and Power Apps for Dynamics 365 CE to extend and enhance core functionalities. Understanding of Dataverse security roles, field-level security, and environment governance Design and extend model-driven apps, with exposure to canvas apps where required. Experience in Third-party Integration and Azure Integrations (Azure Functions, Azure Logic Apps, Azure Service Bus) and Portals/Power Pages. Experience in configuring build and release pipelines using YAML in Azure DevOps. Good to have experience in Power BI Reporting/Dashboards. Good to have exposure to ETL (Azure Data Factory / SSIS / Any other Data Migration exp) Experience with version control systems like GIT, build automation, and release management using Azure DevOps. Enforce best practices for coding standards, ensuring high-quality, maintainable, and efficient code. Analyze and troubleshoot complex issues, providing effective and timely solutions. Conduct code reviews to provide constructive feedback and mentor junior developers. Collaborate with cross-functional teams to identify and resolve challenges in the development process. Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. Meet customer expectations of business knowledge, skills, and behavior. Identify business/project risk and mitigate or communicate as necessary. Communicate progress updates to relevant parties both formally and informally. Participate in pre-sales activities as requested. Apart from the development tasks, should involve on the Architect roles and responsibilities. Always represent HSO in a professional and positive manner. Advise customers on industries best practices in a proactive rather than passive way Certifications: Power Platform Developer Associate (PL-400) PL-600: Microsoft Power Platform Solution Architect Qualifications and Skills: Bachelor’s degree Excellent written and verbal communication skills. Minimum 5 years of proven hands-on experience in CE Configuration, customization, standard workflows, Power Automate Flows, Dashboards, Model Driven App, Fetch XML, forms and views is a must. Benefits: Health Insurance Food Coupons Gym and Telephone/Internet bill Reimbursement Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years) PF NPS (Optional) HSO Perks Great Work Culture
GB
Remote
Customer Success / Support
Managed Services - Business Lead Consultant
Managed Service Business Lead Consultant About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Managed Services Business Lead Consultant known as a “BLC” (internal Bnext position 5.3 Lead Technical Consultant) is part of the UK managed services industry customer teams and plays a critical role in building long term partnership with our customers ensuring we deliver value through changes and improvements. This role partners closely with Account Management and Customer Teams to identify optimisation and continuous improvement opportunities building a backlog of work as well as assisting with service or project opportunities. The role is focused on being a trusted advisory to those customers within the industry customer team engaging with customers on business process improvement and optimization through Microsoft technology. This role requires a deep understanding of managed services operations and the ability to drive value for our clients. As a BLC you will be an integral part of the customer team, providing expert advice on business process optimization using Microsoft technology. You will support team colleagues in resolving disruptions and propose improvements to prevent future issues. A proactive approach to client service, demonstrating the ability to anticipate client needs and provide innovative solutions is key in this role. This role offers the opportunity to make a significant impact on client operations while working within a dynamic, collaborative customer team environment. The Business Lead Consultant will play a crucial role in driving client satisfaction and business growth through expert advice and strategic technology implementation. Key Responsibilities: Backlog Ownership, Creation and Delivery: Act as a lead consultant to plan the optimisation roadmap Work with customer to build a roadmap of continuous improvement and engagement to assist in meeting the managed services targets for optimisations against our customer base Liaise with clients in order to analyse business processes, clarify customer requirements and determine the scope of required solution Business Process design/mapping and documentation The creation of high quality and sustainable client solutions Serve as a managed service solution specialist building strong relationships with customer assigned to the customer team, becoming a trusted advisor Work with Customer Teams and account managers to identify upsell and cross-sell opportunities based on customer maturity, usage and evolving needs Work with Customer Teams and account managers to position additional services such as enhanced support, optimisation, monitoring, automation, or advisory services Support all HSO teams with customer conversations providing structured, value-led conversations rather than reactive services Deliver high quality business and software application services to clients Deliver and implement Dynamics D365FO and AX Leading implementation streams through to delivery and initial post Go-Live support • Lead customer focused streamed solution playback sessions and perform fit gap analysis Communicate progress updates to relevant parties both formally and informally Commercials and Pricing: Ensure all managed service proposals are delivered with accurate and competitive pricing using the latest HSO managed services pricing calculators and cost models Ensure proposals are commercially viable, consistent and aligned to HSO’s approved services and delivery models Delivery and creation of clearly articulated scope documentation to customer and HSO teams, identifying all service in and out of scope Support deal governance, approvals and internal handover into delivery Stakeholder Collaboration: Maintain strong collaboration with Industry Leads, wider Service lines, customer teams and Global Managed Services teams Meet customer expectations of business knowledge, skills and behaviour Work closely with Customer Team and Technical SMEs to validate scope and approach Act as the bridge between technical teams and commercial stakeholders Support consistent messaging across sales, pre-sales, and delivery Contribute to the continuous improvement of Managed Services offerings and collateral Promote awareness of additional and new services that customers may require or benefit from Research and validate customer needs to support accurate solution design and scoping Assist HSO managed service team with contract changes including drafting changes and pricing amendments Proactively identify potential new service offerings and work creatively with stakeholders to develop effective new solutions Reporting & Service Improvement: You actively engage in communication with your Customer Team Manager and customers to manage expectations regarding business improvement progress at customers, potential opportunities, and any issues at customer site. This includes regular status updates, addressing concerns, and ensuring that all parties are informed and aligned on objectives and timelines. Support customer teams in collecting and analysing data to improve service offerings and highlight any areas for growth services or new service offerings Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the Company Handbook Work in alignment with HSO’s Quality System and governance requirements Ensure all deals are compliant with HSO management authorisations rules Experience & Skills: Hands-on software implementation experience with Dynamics 365 F&O in a Consulting role across multiple clients OR similar experience working within a specific industry – with experience across the wider F&O modules. Expertise in providing consultancy over multiple modules in an D365FO / AX environment Experience with Dynamics D365FO / AX in a Consulting or End User role Adept at Business Requirement Analysis Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible Willingness to travel to support customers' requirements on site Proven experience in a Pre-Sales, Solution Consulting, or Commercial role within Managed Services Strong background in Microsoft-based solutions, ideally Dynamics 365 and Azure Ability to hold credible conversations with technical and non-technical stakeholders Comfortable discussing pricing, scope and value with customers Strong written skills for proposals, statements of work and service descriptions Confident presenter in customer-facing discussions and internal forums Structured, analytical thinker with attention to detail Desirable Skills: Experience working for a Microsoft Partner or SI Exposure to ITIL, service management, or customer success frameworks Understanding of long-term support, optimisation, and platform evolution models Has worked in a managed service environment and assisted in development of new service offerings Industry knowledge of Finance or Professional Services Project Management Experience Personal Qualities: Excellent Communication and Customer Interaction Skills Ability to work under pressure and meet time limits Self-motivated individual Must have a logical mind set and the ability to trouble shoot complex issues Ability to Manage Customer Expectations Must have a logical mind set and the ability to trouble shoot complex issue Team player willing to be part of a team as well as help teams grow and foster
US
Remote
Consulting & Advisory
Transformation Consultant
As an Advisory Transformation Consultant, you serve as a trusted advisor guiding clients through enterprise transformation from strategy to sustained adoption. You help close the gap between “go-live” and real business change by combining business advisory, process expertise, and change leadership. You work comfortably across executive strategy conversations, facilitated workshops, and execution support — always tying decisions back to measurable outcomes. This role also contributes to the growth of HSO’s Advisory practice through reusable assets, thought leadership, and business development (level-dependent). You're Great At... Translating client strategy into clear transformation roadmaps tied to business value Facilitating executive and stakeholder workshops that drive alignment and decisions Designing future-state business processes grounded in organizational reality Leading change management efforts that enable adoption, readiness, and capability building Connecting people, process, and technology decisions to measurable outcomes Influencing without authority across complex client environments Operating fluidly between strategic advisory and hands-on delivery support What You'll Do... Strategy, Value & Business Care Partner with executive sponsors to define transformation objectives, success measures, and value drivers Build value blueprints connecting business capabilities, processes, and technology investments to KPIs Lead current-state assessments to identify performance gaps and transformation levers Develop phased transformation roadmaps aligned to value, risk, and readiness Process Design & Business Alignment Lead end-to-end business process discovery and future-state design Collaborate with solution architects and functional consultants to align business requirements and configurations Translate process changes into clear role-based change impacts Change Strategy & Adoption Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement Conduct change impact and readiness assessments; identify resistance and mitigation plans Coach executive sponsors and line leaders as visible change change champions Design and facilitate workshops, town halls, and engagement sessions Develop training strategies that build role-based capability - not just system knowledge Benefits Realization Define adoption and success metrics bridging system usage, process performance, and human behavior Monitor post-implementation benefits realization and recommend corrective actions Facilitate retrospectives and continuous improvement cycles Practice Development Contribute to thought leadership, methodologies, and reusable assets Convert client deliverables into templates, playbooks, and accelerators Document case studies, lessons learned, and best practices What You Bring... Bachelor’s degree in Business, Management, Organizational Development, or related field 3+ years in consulting, advisory, business transformation, or change management Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred) Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar) Strong analytical skills: business cases, KPIs, process mapping Excellent facilitation and executive communication skills Comfort working across multiple engagements and ambiguous environments Experience in a Microsoft partner consulting environment Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim) Experience with AI/Copilot adoption and organizational change The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
MK
Skopje
ERP & CRM (e.g. D365 F&O, D365CE)
Dynamics 365 F&O Developer
At HSO GS, we are looking for a Dynamics 365 Finance & Operations Developer to join our growing team. In this role, you will play a key part in the design, development, customization, and integration of Microsoft Dynamics 365 F&O solutions across a variety of client environments. You will work closely with functional consultants and clients to translate business requirements into robust, high‑quality technical solutions, developing and enhancing X++ code, extensions, and integrations while ensuring best practices are followed throughout the development lifecycle. About HSO At HSO, we’re more than a global IT consultancy, we’re a catalyst for innovation and growth. With over 3000 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning, where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale. Key Responsibilities Design and develop solutions within Microsoft Dynamics 365 Finance & Operations based on business and project requirements Implement extensions, integrations, and customizations using X++ and modern development practices Collaborate with functional consultants and clients to translate business requirements into technical solutions Develop and maintain integrations using APIs, data entities, and web services Participate in code reviews, testing, and debugging to ensure high-quality deliverables Support customers in a managed services environment, including: Investigating and resolving incidents and service requests Performing root cause analysis and developing sustainable fixes Supporting ongoing improvements and small enhancements in live environments Work across both project delivery and support scenarios, adapting to different priorities and timelines Contribute to technical documentation and solution design Work within an Agile/DevOps environment, supporting continuous delivery and improvement Stay up to date with the latest D365FO features, platform updates, and development best practices Key Requirements 2–4 years of experience in Dynamics 365 F&O development Solid experience with X++ and the extension-based development model Good understanding of D365FO architecture, data entities, and integration patterns Experience with integrations (OData, REST APIs, or Azure services is a plus) Familiarity with Azure DevOps (version control, builds, pipelines) Basic knowledge of SQL Server and data structures Experience or willingness to work in a support/managed services model Strong problem-solving and debugging skills Ability to work both independently and as part of a cross-functional team Good communication skills and ability to work in an international environment Nice to have Experience with Power Platform (Power Automate, Power Apps) Exposure to Azure services (Logic Apps, Functions) Understanding of finance or supply chain processes Why Work With Us: Opportunity to work on international D365FO projects and long-term customer engagements Exposure to both project delivery and managed services operations Work with modern Microsoft technologies and architecture Competitive Compensation & Bonus aligned with your experience and performance Private Healthcare Insurance to support your well-being Flexible Hybrid Work Model for better work–life balance Learning & Development - Access Tech Updates sessions, team events, the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your career and certification goals Sports Subscription - Stay active with a Sportmaster subscription Vacation Days - Recharge and unwind with 23 days of paid vacation #LI-MH1#LI-Hybrid
MK
Skopje
ERP & CRM (e.g. D365 F&O, D365CE)
Dynamics 365 F&O Developer
At HSO GS, we are looking for a Dynamics 365 Finance & Operations Developer to join our growing team. In this role, you will play a key part in the design, development, customization, and integration of Microsoft Dynamics 365 F&O solutions across a variety of client environments. You will work closely with functional consultants and clients to translate business requirements into robust, high‑quality technical solutions, developing and enhancing X++ code, extensions, and integrations while ensuring best practices are followed throughout the development lifecycle. About HSO At HSO, we’re more than a global IT consultancy, we’re a catalyst for innovation and growth. With over 3000 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning, where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale. Key Responsibilities Design and develop solutions within Microsoft Dynamics 365 Finance & Operations based on business and project requirements Implement extensions, integrations, and customizations using X++ and modern development practices Collaborate with functional consultants and clients to translate business requirements into technical solutions Develop and maintain integrations using APIs, data entities, and web services Participate in code reviews, testing, and debugging to ensure high-quality deliverables Support customers in a managed services environment, including: Investigating and resolving incidents and service requests Performing root cause analysis and developing sustainable fixes Supporting ongoing improvements and small enhancements in live environments Work across both project delivery and support scenarios, adapting to different priorities and timelines Contribute to technical documentation and solution design Work within an Agile/DevOps environment, supporting continuous delivery and improvement Stay up to date with the latest D365FO features, platform updates, and development best practices Key Requirements 2–4 years of experience in Dynamics 365 F&O development Solid experience with X++ and the extension-based development model Good understanding of D365FO architecture, data entities, and integration patterns Experience with integrations (OData, REST APIs, or Azure services is a plus) Familiarity with Azure DevOps (version control, builds, pipelines) Basic knowledge of SQL Server and data structures Experience or willingness to work in a support/managed services model Strong problem-solving and debugging skills Ability to work both independently and as part of a cross-functional team Good communication skills and ability to work in an international environment Nice to have Experience with Power Platform (Power Automate, Power Apps) Exposure to Azure services (Logic Apps, Functions) Understanding of finance or supply chain processes Why Work With Us: Opportunity to work on international D365FO projects and long-term customer engagements Exposure to both project delivery and managed services operations Work with modern Microsoft technologies and architecture Competitive Compensation & Bonus aligned with your experience and performance Private Healthcare Insurance to support your well-being Flexible Hybrid Work Model for better work–life balance Learning & Development - Access Tech Updates sessions, team events, the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your career and certification goals Sports Subscription - Stay active with a Sportmaster subscription Vacation Days - Recharge and unwind with 23 days of paid vacation #LI-MH1#LI-Hybrid
IN
Bengaluru
Consulting & Advisory
HSO IND | MS | D365 FO Senior Technical Consultant
Job Description The IT D365 F&O Developer is responsible for designing, developing, customizing, and maintaining Microsoft Dynamics 365 Finance & Operations applications to meet business needs. The role focuses on delivering high-quality solutions that enhance operational efficiency, support digital transformation, and integrate seamlessly with other enterprise systems. Core Responsibilities · Develop, customize, and maintain D365 F&O functionalities using X++, Azure DevOps, and related Microsoft technologies. · Collaborate with functional consultants and business analysts to translate requirements into accurate, scalable technical solutions. · Integrate D365 F&O with other enterprise platforms (e.g., Power Platform, Azure Logic Apps, API frameworks). · Manage code promotion, deployments, and version control through Azure DevOps or Lifecycle Services (LCS). · Conduct performance tuning, troubleshooting, and technical support for both production and non-production environments. · Ensure adherence to Microsoft best practices, security standards, and ITIL-based service management processes. Technical Competences · Strong knowledge of D365 F&O architecture, data model, and extensibility framework. · Experience with X++, C#/.NET, SQL Server, and Power Platform (Power Apps, Power Automate). · Skilled in data integration (ODATA, Data Entities, REST APIs) and reporting (SSRS, Power BI). · Familiarity with version control, CI/CD pipelines, and automated testing within Azure DevOps. · Understanding of LCS project management, monitoring tools, and deployment strategies. Domain Expertise · Financial and operational processes — general ledger, procurement, inventory, manufacturing, and project management. · Understanding of end-to-end ERP lifecycle: from design and configuration to deployment and support. · Experience working in industries such as manufacturing, retail, logistics, or professional services is a plus. · Awareness of compliance, audit trails, and data governance (especially in finance and operations contexts). Soft Skill Competences · Analytical thinking: Able to diagnose complex issues, find root causes, and propose structured solutions. · Collaboration: Works effectively in cross-functional teams, bridging communication between technical and business stakeholders. · Adaptability: Quickly learns new Microsoft technologies and adopts continuous improvement practices. · Communication: Explains technical concepts in clear, non-technical language and documents code and system logic precisely. · Accountability: Takes ownership of deliverables, ensuring development quality and adherence to timelines. · Proactive problem-solving: Identifies potential system risks or design flaws early and suggests alternatives. · Customer mindset: Understands how technical work supports business value and user experience.
US
Remote
ERP & CRM (e.g. D365 F&O, D365CE)
D365 Supply Chain Functional Solution Architect
As a D365 Supply Chain Solution Architect you can expect to... Act as Functional Solution Architect (FSA) on projects while implementing various modules of D365 for Supply Chain Lead the D365 Supply Chain Management Workstream Perform the Solution Advisory/Solution Architect role in the analysis phase of a D365 F&O implementation Conduct Business Process Analysis (BPA) workshops Accurately estimate entire enterprise-level projects along with appropriate resources and skillsets required Conduct Business Process Analysis (BPA), create the Solution Blueprint document and perform Fit/Gap analysis Act as solution advisor to the project during design/development, testing and deployment phases Ensure a formal process is in place for testing and issues resolution, specifically around the functional architecture and integration points of the implementation Finalize and sign-off on functional specifications, unit and system test scripts, and deployment plans Ensure training will cover all relevant topics allowing client successful use and maintenance of the application Act as escalation point for all support issues during and after a project Travel as the needs of clients and our business dictate You’re great at... Articulating architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platform Providing leadership and effectiveness in consulting and client management Forming and leading virtual teams and collaborating across large, matrix organizations Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Mentoring and guiding junior consultants on best practices/approaches Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company If this sounds like you, you'll have... 8+ years combined experience with Microsoft D365 SCM implementations, application deployment and architecting complex enterprise systems Project experience including assessment and analysis, designing business case development, envisioning, planning, deployment, benefits analysis, etc. Strong background in ERP concepts, such as supply chain, manufacturing, planning, production, and distribution, WMS experience a plus Ability to translate requirements created by the business and functional analysts into the architecture for the solution Hands-on experience with multi-phase, multi-country, enterprise-wide implementations Proven record of delivering information systems business value at an executive level Ability to be the trusted voice at the decision-making table Ability to move between high-level architectural review/design and the "roll up the sleeves" level of performing all phases of an application delivery project Benefits We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
GB
Remote
Cloud & Infrastructure
UK Service Line Director - Data
About HSO HSO is a Microsoft focused, business transformation partner, with deep industry expertise and global reach. We leverage the full power of the Microsoft Cloud to transform the way in which people work and engage customers, accelerating the impact of cloud transformation and improving overall business performance. By leveraging the power of Dynamics 365, Generative AI, Data, AI, Copilot capabilities and the Microsoft Cloud, HSO helps companies innovate faster, by modernizing business operations, adopting data-driven intelligent automation, delivering real-time insights and connecting the enterprise. Founded in 1987, HSO has more than 2,500 professionals throughout EMEA, the Americas and Asia and is one of the world’s top business solution and implementation partners. We are a member of Microsoft’s elite Inner Circle, representing the Top 1% of partners worldwide. HSO UK has grown to more than 300 people and we expect over 100% organic growth in the next 5 years. HSO specializes in industry sectors such as Retail, Manufacturing, Professional Services, Financial Services and Public Sector. HSO has been recognized as the global winner of the 2023 Partner of the Year Award for D365 Finance and as a Finalist for D365 Sales and Marketing. In addition, we have been awarded ‘Best Tech Company 2021 to Work For’ and the ‘6th Best Large Company to Work For’ in 2022. At HSO we take pride in being large enough to serve, but small enough to care. Both for our customers and colleagues. We are uniquely positioned to empower you to transform your career, without compromising your life goals and we take pride in investing as much in our people as we do in our clients. Our culture and values support entrepreneurial mindsets and attitudes, where your voice will always be heard. Why Work for HSO? Joining the HSO team means being an integral part of a dynamic organization that values innovation, collaboration and professional growth. Here are some of the reasons why HSO is a great place to work and build your career: Customer Value: Work for market-leading clients across multiple industries, delivering value-adding solutions and a meaningful difference. Supportive Culture: Enjoy an environment where everyone is encouraged to be heard in a positive and inclusive environment. Flexibility and Wellbeing: We understand that life is complex and if you share what you need, you’ll find we care in return. Commitment to Quality: Be part of a team that truly places quality at the heart of all we do. If you're looking for a rewarding career with opportunities to stretch yourself, make an impact and work with a supportive team, HSO is the place for you! Purpose of the Role & Key Responsibilities This is a genuinely transformative leadership opportunity. Our Data Platform (DP) team is rapidly growing and we’re looking for a someone with the skills, knowledge and experience to achieve this. Our goal is for Data to be a growth engine of our UK business, at the forefront of our ambition as the UK’s services partner of choice, for Enterprise clients wishing to drive, innovate and run their businesses with Microsoft. The market opportunity is huge and this role is key in ensuring HSO takes full advantage of this, alongside our dedicated Data Sales team. There are four major accountabilities: Business Growth – to build on our success to date, by defining and building the market opportunity for Data, then leading key opportunities and winning net new clients, as well as to grow on existing. This role’s primary objective is to grow the HSO UK Data business by at least 40% year on year. P&L Management – to run and operate the profit and loss as best in class, using known best practices and to build on these, as the Service Line grows, to meet / exceed our financial and other targets. Customer Leadership – to work successfully as an Executive Sponsor on key accounts and to coach others to do the same, so that we deliver on our client commitments and win multi-year relationships. Talent Development – to build a high performing Data team and to develop new talent for the future success of HSO. While this is a UK role, there is also an HSO-wide global contribution to the DP Service Line: sharing knowledge, experience and helping others achieve. Overview of Essential Behaviours & Experience Essential Behaviours Team Leadership - wants to lead and be accountable. Takes personal responsibility. Ability to influence others and build followship. Listens to others to find the best outcome. Ambitious - for client success, as well as personal success and for the success Data and the wider HSO team. Strategic - sees the wider picture and makes informed decisions from complex and varied sources. Care - demonstrates care with every interaction. Looks for team success. Embodies Servant Leadership. Tenacious - happy to roll sleeves-up to deliver and drive challenging outcomes over a sustained period. Strives for excellence in oneself and others. Entrepreneurial - ability to work successfully in a fast-paced environment. Comfortable with ambiguity. Essential Experience Led, built and grown a multi-disciplined Data function, preferably with Microsoft technology. Leadership experience in a consulting services environment, with a strong track record of selling, managing and delivering multi-million pound engagements, using resources both onshore and offshore. Building multi-year relationships for Enterprise clients. Managed an annual budget in excess of £10m per annum, including investment, forecasting, revenues, profit and loss. Proven ability to understand and successfully manage risk. Able to identify and resolve issues to deliver challenging growth targets. Deployed and leveraged technology (eg. AI) and new ways of working to improve business performance and take advantage of new market potential. Worked collaboratively in a business with multiple lines of business. Led a geographically dispersed team of at least 8 direct reports and a total team of 20 or more people. Successfully led such a team through periods of significant change and business improvement. Previous experience utilising AI to deliver data solutions to customers, or delivering AI solutions to customers. Location This is a hybrid role and can be based either from our London, Glasgow or Manchester offices, as well as from home. There will be regular, planned travel, involving overnight stays near our offices and other UK locations for customer / internal meetings, events and training. Occasional planned international travel is expected. Total Reward We offer competitive and equal pay which reflects the skills, experience and performance of the individual. Any reward package will be discussed honestly during the interview process. Our people have the opportunity to earn performance-based bonuses or commission, and everyone can benefit from paid holiday, private healthcare, private dental care, life assurance, pension, retail discounts and monthly wellbeing activities. We set the bar high and won't extend an offer until we're convinced we've found the right candidate. This is why a job may stay open for months or be reposted several times. Studies suggest that women tend not to apply for a job if their CV isn’t a perfect fit. Here, talent takes precedence over experience. So if you like the role and think you could be awesome at it in time, go ahead and apply. HSO is an equal opportunity employer. We will consider for employment any applicant and provide reasonable accommodations for an individual with disabilities - just let us know how we can support you.
GB
Manchester
ERP & CRM (e.g. D365 F&O, D365CE)
D365 Manufacturing & SCM Support Consultant
Managed Service Support Consultant: D365 Supply Chain Management & Manufacturing About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and well-being. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Managed Services support consultant is a role within the HSO managed services industry focused customer team model, responsible for delivering 2nd and 3rd line application support, both reactive and proactive, to HSO customers As part of the customer team, you will deliver high-quality 2nd and 3rd line application support to HSO customers, ensuring support tickets are managed and resolved within contracted SLAs, and that a high level of customer satisfaction is consistently achieved. Due to the nature of this role, you will be required to have broad knowledge of Dynamics 365 Finance, Supply Chain Management and Retail, including finance, trade and logistics, warehousing, procurement and sourcing and retail components. An understanding of the wider Microsoft stack, including Azure services, data pipelines, integrations, and the Power Platform, is also desirable Success in this role requires a proactive approach anticipating the needs of customers and customer teams, and providing timely insights, data, and reporting. You will directly influence how HSO UK Managed Services operates and will play a critical part in driving customer satisfaction and business growth through continual improvement our services, highlighting required procedure changes and maintaining customer environments to a high standard. Key Responsibilities: Support Delivery: Provide prompt and professional 2nd and 3rd line application support to the HSO Customers base according to SLA and Support Contracts To log incident calls using the HSO Call Logging system Ensure all support calls are effectively managed with minimum disruption to the customer. Support issues are responded to and resolved to plan and/or within agreed timescales. Take end-to-end ownership of support tickets assigned to you Provide regular feedback to customers regarding the progress of support call status Test, own allocated developments/fixes before delivering to customers Work as part of the customer team Engage in cross team knowledge transfer to ensure best use of staff resources Ensure end to end ownership of support tickets assigned to you Work with Customer Teams and account managers to identify and support opportunities for enhanced support, optimisation, monitoring, automation, or advisory services to those customers assigned to the SMO Support all HSO teams with customer conversations providing structured, value-led conversations rather than reactive services Assist with pre-sales support input with customer opportunities from time to time where required Communicate progress updates to relevant parties both formally and informally Build lasting working relationships, build trust and rapport with stakeholders, focusing on service excellence Support Major Incident management activities, including technical investigation and clear, timely customer communication Always represent HSO in a professional and positive manner and to always adhere to health and safety policy, and other requirements relating to care of equipment Reporting & Service Improvement: Support customer team in gather insights on support tickets and application health to present at customer service reviews Support customer team in collecting and data to identify opportunities to improve customer environments and applications Support customer team with recommend service adjustments or enhancements based on engagements with customers You actively engage in communication with your Customer Teams to support customer and service improvement, potential opportunities, and any issues at customer site. This includes regular status updates, addressing concerns, and ensuring that all parties are informed and aligned on objectives and timelines Support customer teams in collecting and analysing data to improve service offerings and highlight any areas for growth services or new service offerings Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the Company Handbook Work in alignment with HSO’s Quality System, ISO27001 and GDPR policies Ensure support tickets and customer interactions comply with HSO standards and governance Carry out reasonable additional duties as required and agreed with the Customer Team Manager Experience & Skills: Experience supporting Dynamics 365 FSupply Chain Management or Manufacturing modules. Must have a logical mind set and the ability to trouble shoot complex issues Ability to translate technical details into customer language Strong written skills for ITSM tooling updates, emails to customer and internal update or escalations comms Has worked in a managed service environment Strong interpersonal and communication skills for liaising with both customers and internal stakeholders Excellent time management, prioritisation and organisation skills when managing multiple customer accounts Ability to hold credible conversations with technical and non-technical stakeholders Desirable Skills: Experience working for a Microsoft Partner or Systems Integrator Experience supporting Dynamics 365 Finance & Supply Chain Management in live production environments Exposure to ITIL-aligned service management practices Experience supporting or troubleshooting Power Platform solutions (Power Automate, Power Apps, Dataverse) Understanding of Azure‑based integrations, such as Logic Apps, Azure Functions and Service Bus Experience investigating data and performance issues using SQL Server Experience supporting reporting and analytics solutions, including SSRS and Power BI Familiarity with LCS monitoring, issue analysis and environment management Awareness of security, access control and data protection considerations in support scenarios Industry or functional exposure in: - Finance- Manufactuing- Supply Chain Management- Retail/Commerce- Professional Services Personal Qualities: Excellent communication and customer interaction skills Ability to work under pressure and meet time limits Self-motivated individual Must have a logical mind set and the ability to trouble shoot complex issues Team player willing to be part of a team Comfortable with travel from time to time for internal HSO meetings or customer visits.
LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE
Why work at HSO?
At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients.
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Collaborative
At HSO we enjoy a culture of collaboration and support and a collaborative hybrid working model where we team flexibly with purpose at the heart of our working arrangements. We use teamwork not just to meet challenges, but to also promote one another’s success.
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Ever-Evolving
We believe strongly in our values of always learning, always evolving and not standing still. HSO is dedicated to the ongoing professional development of people starting with the training and certification of our early career starters through to supporting senior experienced professionals.
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Value Driven
Our values and culture are attractive to people who want to work with value-driven teams around the world. Collaborating with colleagues and clients who are experts in their field provides an exceptional opportunity in your career to be continuously upskilling and expanding your knowledge and talent for accelerated learning and career progression.
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Entrepreneurial
At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.