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Ann-Sophie Schmid

Meet our colleague Ann-Sophie and gain an exciting insight into her diverse role as HR Business Partner.

Meet
Ann-Sophie Schmid
HR Business Partner

"At the interview, I had the feeling that there was a respectful, friendly and professional atmosphere at HSO. I felt a lot of freedom to shape my job as I see fit."

How long have you been working at HSO?

I have been working as an HR Business Partner since January 2022. Initially, I was responsible for end-to-end recruiting for the CRM service line, Sales & Marketing and the ITC team. I was also responsible for active sourcing, managing application processes and drawing up employment contracts.

For about six months now, the focus of my work has shifted to the areas of health management, event organization and administrative HR activities. This includes, for example, fleet management, preparatory payroll accounting activities and also topics such as company pension schemes or advising our employees on employment, social and tax law. I also support our managers in personnel matters and evaluations. Maintaining employee absences is also part of my area of responsibility.

Why did you choose HSO as your employer?

Because I had the feeling at the interview that there was a respectful, friendly and professional atmosphere here. I was given the freedom to do my job as I see fit.

How big is the team you work in?

Our HR department currently consists of eight colleagues.

What does a normal working day or week look like for you?

My topics are very varied. My area of responsibility, especially in the admin area, thrives on unpredictable things that happen. That makes my job very varied and exciting.

What do you like most in your work?

Colleagues come to me with all kinds of questions and are happy if I can help them. Thanks to my wide range of tasks, I can usually provide good support and then both sides are happy. They trust me and know that I'm listening.

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What is the biggest challenge in your role?

In my role as HR Business Partner, I sometimes have to deliver bad news.

Which values are important to you and why?

Cooperation, further development, entrepreneurial spirit. But also value orientation, respect, friendliness and growth.

Have there been any special moments for you during your time at HSO so far? If so, which ones?

When I won the Leadership Award from the management for my hard work in December 2022 after less than a year with the company.

How or from where do you work?

Mainly remotely. The great flexibility we offer allows me to balance my private and professional life.

"If you want to be part of an open team that delivers great technology, but also likes to have fun together, then this is the place for you. Team spirit and compassion are very important at HSO."

Ann-Sophie Schmidt

What would you tell someone who is interested in working for us?

If the person wants to be part of an open team that implements great technology, but also enjoys having fun as a team, this is the right place for them. Team spirit and compassion are very important here. Sometimes, when we're out and about together, it feels like a big school trip - in a positive sense.

How do you envision your future career at HSO?

I have settled into my new topics well. Now I'm looking forward to delving deeper into some areas and learning new things.

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Description At HSO, we’re looking for a Product Manager to join HSO Studio - our global product development team. HSO Studio is where ideas become impact: a collaborative, forward-thinking environment where we design and build cutting-edge Microsoft-based solutions that drive business transformation for customers worldwide. As part of this dynamic team, you’ll have the opportunity to solve complex problems creatively, shape industry-leading products, and work with an exceptionally talented global group of engineers, designers, and product experts. In this role, you will help define and deliver the vision, strategy, and roadmap for a portfolio of global products. You will work closely with a Senior Product Manager, who provides strategic oversight across our Professional Services CRM and Power Platform/CE product suite. This position offers a strong growth trajectory, with the potential to step into a product leadership role in the future. As a Product Manager, you’ll collaborate with industry leaders, product marketing, business development teams, Microsoft, and key strategic customers to deliver solutions that drive measurable business impact. You will also help elevate the maturity of our product development organization by applying your experience in effective product management practices, engineering methodologies, and modern ways of working. Key Responsibilities Market & Customer Insights Partner with industry leaders, business development, marketing, and Microsoft to shape go-to-market strategies. Gather feedback from customers and internal teams to identify customer needs and to validate early designs. Use data-driven insights to inform product decisions and strategy. Product Strategy & Roadmap Define and communicate a clear product vision aligned with customer needs and business goals. Build and prioritize the product roadmap collaboratively with stakeholders. Recommend innovative ideas based on market validity, customer value, and technical feasibility. Work with Product Marketing and Support to create collateral for education, sales enablement, and adoption. Identify and define new product features and functionalities that solve customer problems. Strategic Direction for Development Translate roadmap priorities into actionable requirements and user stories for the Product Architect and developers. Ensure the product development team is focused on designing, building, testing and releasing against strategically prioritized product roadmap. Track progress, manage backlog prioritization, and address issues to ensure successful releases. Deliver Business Value Monitor pipeline and financial performance, adjusting strategy as needed. Drive profitability and growth for assigned products globally. Prepare business cases for continued investment and resource planning. Requirements Bachelor’s degree or equivalent. 3+ years’ experience working in cross-functional, globally distributed product development teams and/or engineering teams. Experience with CRM product development - preferably Dynamics 365 Customer Engagement. Familiarity with Microsoft technology stack (Azure, Dynamics 365, Power Platform). Proven ability to collaborate with engineers, business leaders, and customers. Experience in customer-facing roles with a focus on problem-solving and innovation. Strong understanding of modern product discovery and delivery techniques; proficiency in DevOps tools. Experience in professional services industries. Strategic thinker with strong business acumen and data-driven decision-making skills. Demonstrated ability to manage budgets and drive revenue growth. Willingness to travel occasionally across global regions (North America, Europe, and India). Benefits Competitive salary and benefits package. Opportunity to lead product development at the forefront of Microsoft innovation, building cutting-edge tech products that drive business transformation. Opportunity to work with a talented and dynamic global team. Professional growth and development opportunities.#LI-MH1  

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NL Amsterdam

Low code (e.g. Power Platform, OutSystems)

Xurrent Application Administrator

At HSO, we’re on a mission to empower our teams with smart, scalable systems that help us serve our clients better and faster. As our new Xurrent Application Administrator, you’ll become a key member of our Business Systems team, working at the heart of a major transformation. Xurrent (4me) is our new internal service management platform, designed to streamline operations and elevate the support we provide to our clients.  In this role, you won’t just be maintaining a system—you’ll be shaping how over 300 colleagues in our Managed Services team interact with it daily. You’ll work closely with business stakeholders to tailor the platform to real-world needs, ensuring it evolves in step with our services. With a high degree of autonomy, you’ll have the opportunity to take ownership of the platform and play a central role in how effectively we deliver value to our clients.  As a Xurrent Application Administrator at HSO, you will play a pivotal role in our dedicated IT team and responsible for configuring and maintaining the Xurrent Service Management Platform. You will collaborate with business owners to implement new services and ensure up-to-date documentation and training for users.  Your key responsibilities and tasks in this role will include:  User and Role Management: Oversee the creation, modification, and management of user accounts and roles to ensure secure and efficient access control.  Service Management Configuration: Design, configure, and optimize service management processes and workflows to enhance operational efficiency.  Automation: Develop and implement automations to streamline repetitive tasks and improve system performance.  CMDB Management: Set up, maintain, and manage the Configuration Management Database (CMDB) to ensure accurate and up-to-date asset information.  Self-Service Portals: Create and manage intuitive self-service customer portals to enhance user experience and reduce support workload.  Requirements Experience with Service Management (e.g., ITIL, USM) and related processes is essential.  Proven track record of working in a SIAM (Service Integration and Management) environment Ability to manage multiple service providers and integrate their services into a cohesive and efficient service management system. Ability to translate business needs into technical solutions.  Affinity with IT and experience in configuring web applications. Previous working experience with the Xurrent (4me) platform is preferred Analytical, eager to learn, and a team player.  Benefits About HSO:We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 30 offices across the Americas, Europe, Australia and Asia.  Why Choose HSO? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents and ambitions. Fun and success You work in a professional and pleasant working environment with colleagues ready to help each other because success cannot be achieved without cooperation and pleasure! Freedom and responsibility You get a lot of freedom and flexibility to organise your workdays, especially to shape your career. Do you want to be part of a fast-growing company and work with many international colleagues? Then you can apply immediately!  #LI-DI  

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Sales & Business Development

Senior Public Sector Business Development Manager

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As an award-winning partner, HSO has been recognised as the global winner of the Microsoft Partner of the Year Award for D365 Finance, and a Finalist for D365 Sales & Marketing. We have also been ranked among the Best Companies to Work For, reflecting our culture of care, innovation, and growth. At HSO, we are large enough to deliver enterprise-scale transformation, yet small enough to care. Our culture encourages entrepreneurship, collaboration, and personal development — where your voice is heard, and your impact is felt. Purpose of the role As a Public Sector Business Development Manager, you will lead on developing strategic relationships and securing new business within the UK public sector. You will identify opportunities and position Microsoft business applications and cloud services to help public sector organisations transform how they operate, improve citizen services, enhance efficiency, and achieve compliance and policy objectives. Working closely with our Delivery, Pre-Sales, and Microsoft teams, you will shape compelling propositions and navigate complex public sector procurement processes including frameworks, tenders, and competitive bids. This is a high-impact role that will play a key part in building HSO’s growing footprint in the public sector and driving long-term growth. Reporting Line This role reports to the Sales Director. Job Function Develop and execute a go-to-market strategy for the UK public sector, identifying target accounts and growth opportunities across central government, local authorities, healthcare/NHS, housing associations, and not-for-profit organisations. Build strong relationships with key public sector stakeholders, including C-Suite, Digital Transformation leaders, and Commercial/Procurement functions. 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