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Ann-Sophie Schmid

Meet our colleague Ann-Sophie and gain an exciting insight into her diverse role as HR Business Partner.

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Ann-Sophie Schmid
HR Business Partner

"At the interview, I had the feeling that there was a respectful, friendly and professional atmosphere at HSO. I felt a lot of freedom to shape my job as I see fit."

How long have you been working at HSO?

I have been working as an HR Business Partner since January 2022. Initially, I was responsible for end-to-end recruiting for the CRM service line, Sales & Marketing and the ITC team. I was also responsible for active sourcing, managing application processes and drawing up employment contracts.

For about six months now, the focus of my work has shifted to the areas of health management, event organization and administrative HR activities. This includes, for example, fleet management, preparatory payroll accounting activities and also topics such as company pension schemes or advising our employees on employment, social and tax law. I also support our managers in personnel matters and evaluations. Maintaining employee absences is also part of my area of responsibility.

Why did you choose HSO as your employer?

Because I had the feeling at the interview that there was a respectful, friendly and professional atmosphere here. I was given the freedom to do my job as I see fit.

How big is the team you work in?

Our HR department currently consists of eight colleagues.

What does a normal working day or week look like for you?

My topics are very varied. My area of responsibility, especially in the admin area, thrives on unpredictable things that happen. That makes my job very varied and exciting.

What do you like most in your work?

Colleagues come to me with all kinds of questions and are happy if I can help them. Thanks to my wide range of tasks, I can usually provide good support and then both sides are happy. They trust me and know that I'm listening.

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What is the biggest challenge in your role?

In my role as HR Business Partner, I sometimes have to deliver bad news.

Which values are important to you and why?

Cooperation, further development, entrepreneurial spirit. But also value orientation, respect, friendliness and growth.

Have there been any special moments for you during your time at HSO so far? If so, which ones?

When I won the Leadership Award from the management for my hard work in December 2022 after less than a year with the company.

How or from where do you work?

Mainly remotely. The great flexibility we offer allows me to balance my private and professional life.

"If you want to be part of an open team that delivers great technology, but also likes to have fun together, then this is the place for you. Team spirit and compassion are very important at HSO."

Ann-Sophie Schmidt

What would you tell someone who is interested in working for us?

If the person wants to be part of an open team that implements great technology, but also enjoys having fun as a team, this is the right place for them. Team spirit and compassion are very important here. Sometimes, when we're out and about together, it feels like a big school trip - in a positive sense.

How do you envision your future career at HSO?

I have settled into my new topics well. Now I'm looking forward to delving deeper into some areas and learning new things.

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CA Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Product Manager - HSO Studio

Description At HSO, we’re looking for a Product Manager to join HSO Studio - our global product development team. HSO Studio is where ideas become impact: a collaborative, forward-thinking environment where we design and build cutting-edge Microsoft-based solutions that drive business transformation for customers worldwide. As part of this dynamic team, you’ll have the opportunity to solve complex problems creatively, shape industry-leading products, and work with an exceptionally talented global group of engineers, designers, and product experts. In this role, you will help define and deliver the vision, strategy, and roadmap for a portfolio of global products. You will work closely with a Senior Product Manager, who provides strategic oversight across our Professional Services CRM and Power Platform/CE product suite. This position offers a strong growth trajectory, with the potential to step into a product leadership role in the future. As a Product Manager, you’ll collaborate with industry leaders, product marketing, business development teams, Microsoft, and key strategic customers to deliver solutions that drive measurable business impact. You will also help elevate the maturity of our product development organization by applying your experience in effective product management practices, engineering methodologies, and modern ways of working. Key Responsibilities Market & Customer Insights Partner with industry leaders, business development, marketing, and Microsoft to shape go-to-market strategies. Gather feedback from customers and internal teams to identify customer needs and to validate early designs. Use data-driven insights to inform product decisions and strategy. Product Strategy & Roadmap Define and communicate a clear product vision aligned with customer needs and business goals. Build and prioritize the product roadmap collaboratively with stakeholders. Recommend innovative ideas based on market validity, customer value, and technical feasibility. Work with Product Marketing and Support to create collateral for education, sales enablement, and adoption. Identify and define new product features and functionalities that solve customer problems. Strategic Direction for Development Translate roadmap priorities into actionable requirements and user stories for the Product Architect and developers. Ensure the product development team is focused on designing, building, testing and releasing against strategically prioritized product roadmap. Track progress, manage backlog prioritization, and address issues to ensure successful releases. Deliver Business Value Monitor pipeline and financial performance, adjusting strategy as needed. Drive profitability and growth for assigned products globally. Prepare business cases for continued investment and resource planning. Requirements Bachelor’s degree or equivalent. 3+ years’ experience working in cross-functional, globally distributed product development teams and/or engineering teams. Experience with CRM product development - preferably Dynamics 365 Customer Engagement. Familiarity with Microsoft technology stack (Azure, Dynamics 365, Power Platform). Proven ability to collaborate with engineers, business leaders, and customers. Experience in customer-facing roles with a focus on problem-solving and innovation. Strong understanding of modern product discovery and delivery techniques; proficiency in DevOps tools. Experience in professional services industries. Strategic thinker with strong business acumen and data-driven decision-making skills. Demonstrated ability to manage budgets and drive revenue growth. Willingness to travel occasionally across global regions (North America, Europe, and India). Benefits Competitive salary and benefits package. Opportunity to lead product development at the forefront of Microsoft innovation, building cutting-edge tech products that drive business transformation. Opportunity to work with a talented and dynamic global team. Professional growth and development opportunities.#LI-MH1  

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GB Reading

Sales & Business Development

Senior Public Sector Business Development Manager

About HSO HSO is a Business Transformation Partner with deep industry expertise and global reach. We leverage the full power of the Microsoft Cloud to help organisations modernise operations, adopt data-driven intelligent automation, deliver real-time insights, and accelerate digital impact. By utilising Dynamics 365, Power Platform, Azure, Microsoft 365, AI/Copilot and Data & AI capabilities, HSO empowers organisations to innovate faster, improve how their people work, and enhance citizen and customer experiences. Founded in 1987, HSO has more than 2,500 professionals across Europe, North America, and Asia. We are one of the world’s top Microsoft business applications and cloud transformation partners, and a proud member of Microsoft’s elite Inner Circle, representing the top 1% of partners worldwide. We specialise in sectors such as Public Sector, Retail, Manufacturing, Professional Services, and Financial Services. As an award-winning partner, HSO has been recognised as the global winner of the Microsoft Partner of the Year Award for D365 Finance, and a Finalist for D365 Sales & Marketing. We have also been ranked among the Best Companies to Work For, reflecting our culture of care, innovation, and growth. At HSO, we are large enough to deliver enterprise-scale transformation, yet small enough to care. Our culture encourages entrepreneurship, collaboration, and personal development — where your voice is heard, and your impact is felt. Purpose of the role As a Public Sector Business Development Manager, you will lead on developing strategic relationships and securing new business within the UK public sector. You will identify opportunities and position Microsoft business applications and cloud services to help public sector organisations transform how they operate, improve citizen services, enhance efficiency, and achieve compliance and policy objectives. 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The salary package will be discussed during the interview process and will be based on current market benchmarks for similar roles, as well as the individual’s qualifications and experience. Eligible employees may also receive performance-based bonuses and can participate in our extensive benefits programme. Benefits Included: Paid Holidays Pension Healthcare Dental Life Insurance Tonic Wellbeing HSO Perkz Flexible working (when required and agreed)

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GB Manchester

Customer Success / Support

D365 Support Consultant

  PURPOSE OF THE ROLE You will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO Customer base according to SLA and Customer Contractual requirements.   REPORTING LINE As part of the Support Team, you will report to a Support Team Lead.   JOB FUNCTION   Ensure all support tickets are effectively managed with minimum disruption to the client. Support issues are responded to and resolved/plan established within agreed timescales.  Provide regular feedback to customers regarding the progress of support ticket status. Test own allocated developments/fixes before delivering to customers. Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts’. Build great relationships and become a Trusted Advisor to your owned customers. Work as part of a the wider Managed Services team. Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines. Contribute to HSO's knowledge base by documenting and participating in internal training and knowledge-sharing programs. Requirements Essential Dynamics AX or D365 Finance & Operations configuration experience. Must have a logical mind set and the ability to trouble shoot complex issues. Desirable One or more specialist Microsoft Dynamics 365 competency would be a distinct advantage Manufacturing/Production knowledge Retail/Commerce Finance /Projects Supply Chain Management Service Management Asset Management Professional Services Technical knowledge including SQL Server, Performance investigation, SSRS reports, Logic Apps, Azure, BI Services. ITIL Certification.   PERSONAL QUALITIES Excellent communication and customer interaction skills. Ability to work under pressure and meet agreed targets. Learn and keep up to date with industry-specific functionalities within D365 F&O or D365 CE relevant to customer engagements. Demonstrate a collaborative, supportive, and inclusive attitude on Support Projects. Self-motivated individual. LOCATION Our offices are based in Sale (Manchester), Reading or Glasgow. This role is a Hybrid Working role working mostly remote and meeting once per month in our Manchester office.   HOURS Normal office hours are 0900 to 1800.  (With one hour for lunch) There may also be occasions when you will be required to work at other times: You may be asked to assist with covering the Service Desk Standard hours of Monday to Friday 08:00-18:00.  

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