Ann-Sophie Schmid

Meet our colleague Ann-Sophie and gain an exciting insight into her diverse role as HR Business Partner.

Meet
Ann-Sophie Schmid
HR Business Partner

"At the interview, I had the feeling that there was a respectful, friendly and professional atmosphere at HSO. I felt a lot of freedom to shape my job as I see fit."

How long have you been working at HSO?

I have been working as an HR Business Partner since January 2022. Initially, I was responsible for end-to-end recruiting for the CRM service line, Sales & Marketing and the ITC team. I was also responsible for active sourcing, managing application processes and drawing up employment contracts.

For about six months now, the focus of my work has shifted to the areas of health management, event organization and administrative HR activities. This includes, for example, fleet management, preparatory payroll accounting activities and also topics such as company pension schemes or advising our employees on employment, social and tax law. I also support our managers in personnel matters and evaluations. Maintaining employee absences is also part of my area of responsibility.

Why did you choose HSO as your employer?

Because I had the feeling at the interview that there was a respectful, friendly and professional atmosphere here. I was given the freedom to do my job as I see fit.

How big is the team you work in?

Our HR department currently consists of eight colleagues.

What does a normal working day or week look like for you?

My topics are very varied. My area of responsibility, especially in the admin area, thrives on unpredictable things that happen. That makes my job very varied and exciting.

What do you like most in your work?

Colleagues come to me with all kinds of questions and are happy if I can help them. Thanks to my wide range of tasks, I can usually provide good support and then both sides are happy. They trust me and know that I'm listening.

All vacancies

What is the biggest challenge in your role?

In my role as HR Business Partner, I sometimes have to deliver bad news.

Which values are important to you and why?

Cooperation, further development, entrepreneurial spirit. But also value orientation, respect, friendliness and growth.

Have there been any special moments for you during your time at HSO so far? If so, which ones?

When I won the Leadership Award from the management for my hard work in December 2022 after less than a year with the company.

How or from where do you work?

Mainly remotely. The great flexibility we offer allows me to balance my private and professional life.

"If you want to be part of an open team that delivers great technology, but also likes to have fun together, then this is the place for you. Team spirit and compassion are very important at HSO."

Ann-Sophie Schmidt

What would you tell someone who is interested in working for us?

If the person wants to be part of an open team that implements great technology, but also enjoys having fun as a team, this is the right place for them. Team spirit and compassion are very important here. Sometimes, when we're out and about together, it feels like a big school trip - in a positive sense.

How do you envision your future career at HSO?

I have settled into my new topics well. Now I'm looking forward to delving deeper into some areas and learning new things.

More jobs

Find vacancies for you!

US Remote

Customer Success / Support

D365 Managed Services Service Delivery Manager

As a Managed Services Service Delivery Manager you can expect to… Serve as the primary delivery interface and trusted point of contact for assigned Managed Services clients across Dynamics 365 Finance & Operations and Customer Engagement environments Own the end-to-end managed services lifecycle for client environments, including support coordination, enhancement planning, optimization initiatives, and continuous improvement activities Develop strong working relationships with clients and internal consulting teams to maintain delivery alignment, visibility into priorities, and long-term solution health Coordinate delivery across multiple concurrent engagements, balancing competing priorities while maintaining consistent service quality and responsiveness Partner with Account Management and Customer Care leadership to support renewals, account stability, and identification of opportunities to expand managed services support Translate client priorities into coordinated consulting activity across functional and technical workstreams Maintain visibility into engagement risks, timelines, support trends, and enhancement opportunities while proactively communicating status and recommendations Collaborate with consulting teams to ensure support requests and enhancement initiatives are progressing effectively and aligned to client expectations Support transitions from implementation to Managed Services and help establish durable delivery rhythms for long-term client success Maintain delivery tracking across internal systems including resource coordination, financial visibility, billing readiness, and service performance indicators Contribute to the evolution of Managed Services delivery standards, documentation practices, and operational maturity across the practice You’re great at… Managing multiple client environments simultaneously while maintaining strong organization, responsiveness, and delivery continuity Building trusted client relationships through proactive communication and follow-through Translating business priorities into actionable support and enhancement plans Identifying opportunities to improve delivery structure, service experience, and solution adoption over time Operating with a high degree of ownership and initiative in environments where priorities evolve across accounts and teams Building alignment across consulting resources and stakeholders to move delivery forward Navigating ambiguity while maintaining momentum and visibility for clients and internal teams Balancing competing priorities across engagements without relying on heavily structured delivery schedules Learning new solution areas quickly and developing working familiarity across Dynamics 365 platform capabilities Promoting collaboration across functional, technical, and account leadership teams to support long-term client success Sound interesting? If so, you'll need... 5+ years supporting or leading Dynamics 365 Managed Services engagements across Finance & Operations, Customer Engagement, or both Experience serving as the primary delivery interface for enterprise or mid-market Microsoft platform clients Working knowledge of managed services delivery models including support governance, backlog coordination, enhancement planning, and service review rhythms Experience coordinating consulting activity across distributed delivery teams Comfort operating in client-facing roles that require independent prioritization and ownership across multiple concurrent engagements Ability to maintain delivery visibility without reliance on fully structured project-based schedules Experience partnering with Account Management to support renewals and account stability Working familiarity with Azure, Dynamics 365, and the broader Microsoft Business Applications ecosystem Strong communication skills with the ability to engage effectively across business and technical stakeholders Bachelor’s degree in Information Systems, Business, or related discipline preferred Microsoft certifications within Dynamics 365 or Power Platform are a plus  

Learn more
US Remote

Human Resources & Talent

Payroll and Benefits Manager

At HSO, our people are at the center of everything we do. As our Payroll and Benefits Manager, you’ll play a critical role in ensuring our employees are supported through accurate payroll, strong benefits administration, and compliant, scalable processes that support a growing professional services organization. This role partners closely with HR, Finance, and Total Rewards leadership and helps deliver a reliable, high-quality employee experience across payroll, reimbursements, and benefits operations. As a Payroll and Benefits Manager, you will… Oversee end-to-end payroll processing for a multi-state, remote workforce of 400+ employees Ensure compliance with federal, state, and local payroll tax regulations across jurisdictions Partner with HR and Finance to reconcile payroll accounts and resolve discrepancies Support FLSA classification audits and maintain accurate payroll system updates Manage expense reimbursement processing, audits, and policy compliance tracking Maintain documentation supporting audits and regulatory requirements Administer day-to-day benefits operations including enrollments, changes, and terminations Serve as a primary employee contact for benefits eligibility, elections, and routine questions Support ACA reporting, retirement plan deductions, and annual 401(k) audit preparation Coordinate with carriers and third-party administrators to resolve eligibility and file issues Deliver benefits orientation sessions for new hires Contribute to HR process improvement initiatives that enhance employee experience and operational efficiency You’re great at… Owning payroll processing in a multi-state environment with accuracy and confidence Working deeply inside BambooHR as a system of record—not just running payroll, but troubleshooting, auditing, and improving workflows Investigating payroll or benefits discrepancies and driving issues through resolution Navigating ambiguity when information is incomplete and determining next steps independently Supporting employees through complex claims or eligibility questions with care and clarity Explaining payroll and benefits topics clearly to employees, HR partners, and leadership Staying calm and structured under pressure, especially during reconciliation or reporting spikes Performing detailed payroll variance analysis and identifying root causes quickly Managing competing priorities while maintaining strong documentation discipline Communicating clearly in writing and cross-functionally with Finance and HR stakeholders   Success in this role means you... Take ownership of payroll questions and follow them through to resolution Investigate anomalies confidently instead of escalating prematurely Communicate clearly and calmly with stakeholders during sensitive payroll situations Support employees with professionalism and compassion when navigating benefits issues Bring structure and clarity when processes are evolving or incomplete Operate as a trusted partner to HR and Finance leadership   Sound like you? If so, you'll have… 5+ years of payroll and benefits administration experience Demonstrated experience processing payroll for multi-state U.S. organizations Strong hands-on experience working in BambooHR Experience investigating payroll discrepancies, benefits claims issues, or reconciliation variances Strong knowledge of payroll tax compliance and regulatory reporting requirements Experience supporting compliance across ACA, ERISA, HIPAA, and COBRA Experience preparing documentation for 401(k) audits Experience partnering cross-functionally with HR and Finance A bachelor’s degree in HR, Accounting, Business Administration, or a related field (or equivalent experience)   Bonus points if you have… Certified Payroll Professional (CPP) CEBS, PHR, SPHR, SHRM-CP, or SHRM-SCP certification Experience supporting a remote or distributed workforce Experience working with self-funded health plans Experience improving payroll or benefits processes in a scaling organization Experience supporting expense reimbursement compliance and audits Why join HSO? HSO is a global Microsoft partner and business transformation leader, helping organizations modernize operations through Dynamics 365, Azure, Data & AI, and the Power Platform ecosystem. Internally, we invest just as intentionally in building scalable people operations that support growth, clarity, and a strong employee experience. If you enjoy building reliable systems behind the scenes that make organizations run better, you’ll feel at home here.

Learn more
US Remote

Consulting & Advisory

Advisory Transformation Consultant

As an Advisory Transformation Consultant, you serve as a trusted advisor guiding clients through enterprise transformation from strategy to sustained adoption. You help close the gap between “go-live” and real business change by combining business advisory, process expertise, and change leadership. You work comfortably across executive strategy conversations, facilitated workshops, and execution support — always tying decisions back to measurable outcomes. This role also contributes to the growth of HSO’s Advisory practice through reusable assets, thought leadership, and business development (level-dependent). You're Great At... Translating client strategy into clear transformation roadmaps tied to business value Facilitating executive and stakeholder workshops that drive alignment and decisions Designing future-state business processes grounded in organizational reality Leading change management efforts that enable adoption, readiness, and capability building Connecting people, process, and technology decisions to measurable outcomes Influencing without authority across complex client environments Operating fluidly between strategic advisory and hands-on delivery support What You'll Do... Strategy, Value & Business Care Partner with executive sponsors to define transformation objectives, success measures, and value drivers Build value blueprints connecting business capabilities, processes, and technology investments to KPIs Lead current-state assessments to identify performance gaps and transformation levers Develop phased transformation roadmaps aligned to value, risk, and readiness Process Design & Business Alignment Lead end-to-end business process discovery and future-state design Collaborate with solution architects and functional consultants to align business requirements and configurations Translate process changes into clear role-based change impacts Change Strategy & Adoption Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement Conduct change impact and readiness assessments; identify resistance and mitigation plans Coach executive sponsors and line leaders as visible change change champions Design and facilitate workshops, town halls, and engagement sessions Develop training strategies that build role-based capability - not just system knowledge  Benefits Realization Define adoption and success metrics bridging system usage, process performance, and human behavior Monitor post-implementation benefits realization and recommend corrective actions Facilitate retrospectives and continuous improvement cycles Practice Development Contribute to thought leadership, methodologies, and reusable assets Convert client deliverables into templates, playbooks, and accelerators Document case studies, lessons learned, and best practices What You Bring...  Bachelor’s degree in Business, Management, Organizational Development, or related field 3+ years in consulting, advisory, business transformation, or change management Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred) Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar) Strong analytical skills: business cases, KPIs, process mapping Excellent facilitation and executive communication skills Comfort working across multiple engagements and ambiguous environments Experience in a Microsoft partner consulting environment Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim) Experience with AI/Copilot adoption and organizational change The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.  

Learn more
US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

CE - Project Coordinator

As a D365 CE Project Coordinator you can expect to…   Provide high-level coordination, administrative and analytical support to the project team implementing Microsoft Dynamics D365  Schedule meetings, workshops, and project-related activities  Provide support in all PM admin tasks associated with project initiation, status reporting, and tracking of project progress  Track and report on project milestones, tasks, deliverables, and risks  Work with Project PM to assist with planning and execution of tasks and updates needed for project planning, milestones and deliverable tracking, etc  Maintain and update project documentation, including project plans, and status reports, as well as timesheets on an as-needed basis  Help with all reporting associated to execution, burn rate, resource allocation and coordination across all project phases  Support resource planning and onboarding of team members for D365 projects  Assist with project budgeting, invoicing, and financial tracking in collaboration with PMO or finance teams  Help with other admin tasks as needed  Ensure customer satisfaction thru quality and consistent communication with our clients  Sound interesting? If so, you’ll have…   2+ years of project coordination or administrative experience in IT or consulting environments  Experience working in a Microsoft Partner or similar professional services organization is a plus  Experience with Microsoft Project, Microsoft Office, Microsoft Teams  Proficiency in Microsoft Office 365 tools (Excel, Word, PowerPoint, Outlook, SharePoint  Strong attention to detail  Strong organizational skills  An understanding of planning based on deadlines  Strong organizational and time management skills with a keen attention to detail  Excellent communication and interpersonal skills  Ability to multitask, prioritize, and adapt in a fast-paced environment  Experience with Azure DevOps and Microsoft D365 Customer Engagement a strong bonus   You’re great at…   Handling multiple projects/tasks simultaneously   Communicating over the phone, email, and in person  Working on an individual level and as part of team  Providing coordination on multiple concurrent projects  Understanding change management   Building relationships with clients and partners   Prioritizing tasks and communicating commitments with clients & team members    Working in a highly collaborative team environment    Solving complex problems with creative solutions   Learning new concepts quickly and thoroughly   Physical Requirements:  This is a sedentary position that primarily involves sitting/standing. You can expect to:  Remain in a stationary position, often standing or sitting for prolonged periods  Work on a computer and look at a computer screen for prolonged periods  Move about to accomplish tasks or moving from one worksite to another  Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing  Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.)  Assess the accuracy, neatness and thoroughness of the work assigned  Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above  The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.   HSO is an Equal Opportunity Employer. 

Learn more