A Strong ambition and Innovative HR Approach
HSO’s rapid growth in recent years has brought along its fair share of challenges, all exacerbated by the current tight labor market. Gert-Jan Duis began his duties as HR Director on June 1st, and after a few months on the job, he shares his approach and vision for the team.
“What I’ve seen is tremendous ambition for growth, and to make HSO an even better employer. This creates a lot of support for new and fresh HR initiatives, and I couldn’t be happier about that,” says Gert-Jan about his first impression.
A tight-knit team with passion their clients
“HSO is a company where everything revolves around the customer. We make it happen, even if that means going against the grain. This drive and service-mindedness, it’s a beautiful thing to see. Especially because for us it’s just business as usual. To be honest I think we should be very proud of this ethos and let go of some of our modesty,” asserts Gert-Jan. “I’m not just saying that from my role as head of the recruiting team. Having a genuine connection with clients, as well as that feeling of belonging to a tight-knit group of people who are always there to help and support you, it’s a very enticing combination for any potential candidate.”
Our standing as a trusted business partner, the passion to help clients, and the welcoming environment at HSO, that’s what makes people feel at home here. We want to preserve this quality even though the market is constantly changing around us. This dynamic environment pushes us, as HR department, to innovate and stay ahead of the game. “We are doing things that have never been done before when it comes to automating the recruitment process and the way we handle referrals. But in the end, we want to become the employer that can scale down on recruiting because candidates are inherently attracted to us. Because of who we are, what we do, and what we have to offer,” shares Gert-Jan.
At HSO we tackle this from several angles. It goes without saying that the terms of employment have to be competitive. Additionally, we believe that a modern employer has to offer flexibility. What is important to you in your current phase of life? Do you want a higher or lower pension? Perhaps you prefer to lease a smaller car, or not at all, in exchange for other compensation. Or maybe, instead of time off, you prefer to take a workcation.
Join the Journey
“If you drive along the A12 motorway, you’ll see billboards reading ‘Join the HSO Journey’. That’s how we see a career at HSO: A journey of professional and personal development where you're never done growing,”
Gert-Jan explains. “We also work very closely with Motion10 and HSO International. After all, we’re an international group with broad career possibilities. Moreover, we see that purpose forms an increasingly important quality that candidates look for in an employer. And that is engrained in our DNA. To that end, we also collaborate with ‘Climbing the Right Tree’, with whom we share our technical expertise in support of empowerment projects in Ghana.
Big plans for the future
HSO monitors the impact of these initiatives through a partnership with ‘Great Place to Work’, annually measuring the job satisfaction of our employees. For us, this goes hand in hand with customer satisfaction, and we strive to do our best on both fronts.”
“First of all, we will continue building a strong and stable HR and recruitment team, with which we will shape these improvements. We’ve already made significant progress in this area. There are other big projects on the agenda, such as our integration with Motion10. But we’re also working on new initiatives, like a Career Framework, a renewed vitality policy, and a management development program,” Gert-Jan adds.
These plans will help make HSO an even better employer. “It sounds like cliché to say that people make the difference, but it’s simply the truth. In the end, it’s happy employees who best take care of our clients. As HR director, that’s what I want to pour my heart and soul into,” Gert-Jan concludes.
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Role Overview HSO is a leading Microsoft Global Solutions Delivery Partner with circa 3,000 colleagues worldwide. As Microsoft continues to advance its AI capabilities through Copilot and agentic technologies, HSO is committed to ensuring its workforce remains at the forefront of innovation. To support this ambition, HSO is creating a new role of AI Training & Capability Manager. This position will play a pivotal role in developing organisational capability in Agentic AI, embedding best practice, and ensuring our colleagues and customers benefit from confident, efficient, and responsible use of AI technologies. Reporting directly to the Group Head of Learning & Development, the role will form a core part of HSO Academy and will lead the design, implementation, and governance of AI Agentic learning and capability pathways across the organisation. Key Responsibilities Learning Strategy & Capability Development Design, develop, and maintain role-specific AI Agentic learning pathways using Microsoft Learn, Copilot learning resources, and other high-quality digital platforms. Establish a structured AI competency framework aligned to HSO roles, career paths, and business priorities. Define standards for AI-related skills, certifications, and professional development. Learning Design & Delivery Design and deliver engaging remote, blended, and classroom-based AI Agentic learning solutions. Create and curate learning content including workshops, learning journeys, assessments, and practical labs. Support the development of AI champions, super-users, and subject matter experts across regions. Stakeholder Collaboration Partner with regional HR and Learning & Development leads to identify AI skills gaps and capability requirements. Work closely with business leaders, delivery teams, and technical specialists to ensure learning is aligned with operational needs. Collaborate with Microsoft and external partners to leverage emerging learning resources and best practices. Data, Reporting & Governance Analyse and report on AI Agentic learning activity, certifications, and qualifications by region and business unit. Monitor adoption, proficiency, and capability maturity across the organisation. Provide regular insights and recommendations to senior stakeholders. Support governance frameworks for ethical, responsible, and compliant use of AI. Innovation & Continuous Improvement Track developments in Agentic AI, Copilot, automation, and intelligent agents. Continuously evolve learning pathways to reflect emerging technologies and business use cases. Promote a culture of experimentation, learning, and innovation. Key Accountabilities Establishment of a scalable, global AI Agentic learning framework. Increased organisational confidence and productivity through AI adoption. Improved certification and qualification attainment in AI-related disciplines. Demonstrable reduction in AI capability gaps. Strong alignment between learning investment and business outcomes. Required Skills & Competencies Technical Skills & Knowledge Strong understanding of AI, Generative AI, Agentic AI, and Microsoft Copilot ecosystems. Knowledge of Microsoft Learn, Power Platform, Dynamics 365, Azure AI, and related technologies. Learning design and instructional design expertise. Experience delivering virtual and in-person training at scale. Data analysis and reporting capabilities. Learning management systems (LMS) and digital learning platforms experience. Behavioural & Leadership Competencies Strategic thinker with strong execution capability. Highly collaborative and stakeholder focused. Excellent communication and facilitation skills. Influential and credible at all organisational levels. Proactive, adaptable, and innovation driven. Strong organisational and project management skills. Knowledge & Experience Essential Proven experience in Learning & Development, capability management, or workforce transformation. Demonstrated involvement in AI, digital transformation, or emerging technology programmes. Experience designing enterprise-wide learning pathways. Experience working in a global or multi-region organisation. Strong understanding of adult learning principles. Desirable Experience within Microsoft partner ecosystems. Background in consulting, professional services, or technology delivery environments. Experience supporting certification programmes (Microsoft, AI, Cloud, Data, etc.). Knowledge of responsible AI, data ethics, and governance frameworks. Change management or organisational development experience. Qualifications Essential Degree or equivalent professional qualification in Learning & Development, Technology, Business, or related field. Relevant professional development in AI, digital learning, or instructional design. Desirable Microsoft certifications (AI, Power Platform, Azure, Dynamics, or Copilot-related). Learning & Development professional accreditation (e.g., CIPD, ATD, or equivalent). AI, Data, or Digital Transformation certifications. Key Relationships Group Head of Learning & Development Regional HR & L&D Leaders HSO Academy Team Delivery, Consulting, and Technical Teams Microsoft and External Learning Partners Senior Business Stakeholders Why Join HSO? Opportunity to shape HSO’s global AI capability strategy. Work at the forefront of Agentic AI and Copilot adoption. High-impact role influencing workforce productivity and innovation. Collaborative, forward-thinking culture. Strong commitment to professional growth and development. Equal Opportunity Statement HSO is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We encourage applications from all qualified individuals regardless of background.
Are you looking to start your career in IT and Business Applications Consultancy? Does working with Microsoft's fast-growing ERP solution, Dynamics 365, intrigue you? Are you interested in helping organizations by designing and implementing ERP Supply Chain Management tools specifically related to Supply chain and Operations? Does living in The Netherlands and travelling the world excite you? Are you looking to work in an international environment? Then this opportunity is made for you. Are you a recent Master's graduate in: Supply Chain Management Industrial Engineering Economics Business Administration Management Engineering Product Engineering This position will start in September 2026 and is based in the Netherlands. The Young Professionals Program As an Associate Consultant, you will be an integral part of the HSO International Young Professionals Program, which is designed to provide comprehensive training and support. This initiative offers a unique opportunity to explore IT and business applications consultancy, propelling your career forward from the outset. The program kicks off with a 2-month classroom training session focusing on mastering the fundamentals of D365 ERP. Following this, you will dive into your first project, guided by a seasoned Senior Consultant who will be your Mentor. This hands-on experience will challenge you to implement innovative solutions for our clients. But the learning journey does not stop there. Alongside practical experience, you will engage in monthly training sessions with fellow Associate Consultants at HSO International, fostering the development of both technical skillsets and essential soft skills, all while striving to achieve ambitious quarterly objectives. Furthermore, team building activities are woven into the fabric of our Young Professionals Program, ensuring a supportive and enjoyable atmosphere where bonds are forged outside the office. As your experience grows, so too will your autonomy. Spanning three years, the program entails two years of intensive training and mentorship followed by a year of increasingly independent work. Upon completion of the initial two-year phase, you will graduate from the Young Professionals Program, transitioning into the role of a Medior D365 Consultant for your final year. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Requirements You are a recent Master's Graduate. Preferably 1+ years of work experience. You are ambitious and eager to learn. You can relocate to the Netherlands if you don't already live here. You are fluent in spoken and written English; other languages such as French, German, or Spanish are a big plus. You have good communication skills and are creative in solving problems. You have strong analytical skills, and you are proactive. You are customer-oriented, unafraid of responsibility and can work independently. You are a team player who can easily fit into a vibrant international team of colleagues from over 40 different countries. You are willing to take on extra challenges to work and travel for international projects worldwide. Key Responsibilities Deliver and implement Dynamics 365 Supply Chain Management modules internationally. Deliver high-quality business and software application services to clients. The creation of high-quality and sustainable client solutions. Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. Measure customer expectations of business knowledge, skills and behavior. Identify business/project risk and mitigate or communicate as necessary. Communicate progress updates to relevant parties both formally and informally. Always represent HSO International professionally and positively. Start your career by participating in the Young Professionals Program. Benefits Why should you choose HSO International? Development and growth Not only will you be part of the growing Young Professional Program, obtaining numerous Microsoft certifications, but you will also get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents, and ambitions. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Fun and success You work in a professional and pleasant working environment with colleagues ready to help each other because success cannot be achieved without cooperation and pleasure! Freedom and responsibility You get a lot of freedom and flexibility to organize your workdays, especially to shape your career. Interested in knowing more? Visit our career page and get a great information about our YPP graduate program
Are you looking to start your career in IT and Business Applications Consultancy? Does working with Microsoft's fast-growing ERP solution, Dynamics 365, intrigue you? Are you interested in helping organizations by designing and implementing ERP Finance tools specifically related to Finance? Does living in The Netherlands and travelling the world excite you? Are you looking to work in an international environment? Then this opportunity is made for you. Are you a fresh master's graduate in: Finance and Accounting Business and Finance management Economics Business Administration This position will start in September 2026 and is based in the Netherlands. The Young Professionals Program As an Associate Consultant, you will be an integral part of the HSO International Young Professionals Program, which is designed to provide comprehensive training and support. This initiative offers a unique opportunity to explore IT and business applications consultancy, propelling your career forward from the outset. The program kicks off with a 2-month classroom training session focusing on mastering the fundamentals of D365 ERP. Following this, you will dive into your first project, guided by a seasoned Senior Consultant who will be your Mentor. This hands-on experience will challenge you to implement innovative solutions for our clients. But the learning journey does not stop there. Alongside practical experience, you will engage in monthly training sessions with fellow Associate Consultants at HSO International, fostering the development of both technical skillsets and essential soft skills, all while striving to achieve ambitious quarterly objectives. Furthermore, team building activities are woven into the fabric of our Young Professionals Program, ensuring a supportive and enjoyable atmosphere where bonds are forged outside the office. As your experience grows, so too will your autonomy. Spanning three years, the program entails two years of intensive training and mentorship followed by a year of increasingly independent work. Upon completion of the initial two-year phase, you will graduate from the Young Professionals Program, transitioning into the role of a Medior D365 Consultant for your final year. Requirements You are a fresh Master's Graduate. Preferably 1+ years of work experience. You are ambitious and eager to learn. You are willing to relocate to the Netherlands if you don't already live here. You are willing to take an extra challenge to work and travel for international projects worldwide. You are fluent in spoken and written English; other languages, such as French, German, or Spanish, are a big plus. You have good communication skills and are creative in solving problems. You have strong analytical skills, and you are proactive. You are customer-oriented, unafraid of responsibility, and can work independently. You are a team player who can easily fit into a vibrant international team of colleagues from different cultures and locations. Key Responsibilities Deliver and implement Dynamics 365 F&O financial modules internationally. Deliver high-quality business and software application services to clients. The creation of high-quality and sustainable client solutions. Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. Measure customer expectations of business knowledge, skills, and behavior. Identify business/project risk and mitigate or communicate as necessary. Communicate progress updates to relevant parties both formally and informally. Always represent HSO International professionally and positively. Start your career by participating in the Young Professionals Program. Benefits Why should you choose HSO International? Development and growth Not only will you be part of the growing Young Professional Program, obtaining numerous Microsoft certifications, but you will also get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents, and ambitions. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Fun and success You work in a professional and pleasant working environment with colleagues ready to help each other because success cannot be achieved without cooperation and pleasure! Freedom and responsibility You get a lot of freedom and flexibility to organize your workdays, especially to shape your career. Interested in knowing more? Visit our career page and get a great information about our YPP graduate program
Position: HSO International Dynamics 365 CE Project Operations Consultant Department: Customer Engagement Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation are only available within the Netherlands. What is your goal? As a Dynamics 365 CE Project Operations, you will lead international implementations, helping clients optimize service operations through Microsoft technology. Our projects often span Project Operations, Field Service in combination with Sales, Service and Marketing. The right profile will lead these projects and participate in Presales engagements, Discovery & Analysis as well as the implementation project and guide a team of consultants in best practices within the Project Operations space. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 350+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Work on Dynamics 365 CE & Power Platform projects across the globe. Take the next step! Key Responsibilities Deliver and implement the latest Microsoft technologies, such as Dynamics 365 CE & Power Platform internationally; Deliver high-quality business and software application services to clients. The creation of high-quality and sustainable client solutions. Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. Measure customer expectations of business knowledge, skills and behavior. Identify business/project risk and mitigate or communicate as necessary. Communicate progress updates to relevant parties both formally and informally. Participation in pre-sales activities as requested. Always represent HSO International professionally and positively. Advise customers on industries’ best practices proactively rather than passively. When do we match up? You are... You are ambitious and eager to learn. You are fluent in English, both spoken and written; other languages such as French, German, Spanish and Italian are a big plus. You have good communication skills, and you are creative in solving problems. You have strong analytical skills, and you are proactive. You are customer-oriented, not afraid of taking responsibility and able to work independently. You are a team player who can easily fit into a vibrant international team of colleagues from different cultures and locations. You are willing to take an extra challenge to work and travel for international projects worldwide. You have... University degree preferably in Economics, Business Administration, Management, Computer Science, Information Science or comparable education. At least 6 years of professional experience with Microsoft Dynamics 365 CRM / Customer Engagement, ideally in an international environment. Experience in Dynamics 365 CE Project Operations: project‑based sales to delivery, project setup and WBS/task planning, resource scheduling & bookings, project documentation/knowledge, project contracts, milestones & invoicing schedules, time & expense capture and approvals, cost/revenue profiles, billing & profitability. A proven track record with implementing Project Operations projects on Large scale deployments most preferably in multi country roll outs. Experience as a consultant on at least 1 international end-to-end CRM implementation – preferable with intercontinental rollouts. Preferred pre-sales experience. Strong presentation and demonstration skills. Experience with Manufacuturing, Professional Services space would be preferable. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
