The Journey to Lead Program

Find out how we coach and guide a group of leaders to become the next generation of managers. Léonie Havekes and Nathalie Boerefijn share what they’ve learned in their Journey to Lead.

HSO is a dynamic organization experiencing rapid growth. This was one of the main reasons for establishing the Journey to Lead program. This training program was developed to coach and guide our diverse group of leaders through personal development to become the next generation of managers. Léonie Havekes (Recruitment Manager) and Nathalie Boerefijn (Team Lead Data & AI) share what they’ve learned in their Journey to Lead. 

New insights

Léonie Havekes and Nathalie Boerefijn are training as part of the same group. Léonie has worked at HSO since October 2023 as a Recruitment Manager, while Nathalie has been with the organization for five years. Both women are enjoying the Journey to Lead program.

They are nearing completion of the program and share the interesting new insights they have gained. Léonie says, “This leadership training focuses on learning about your role as a leader, improving your communication skills, and motivating your team. During the sessions, I’ve had many ‘aha moments’! You get the opportunity to reflect on how these apply to your team and immediately put the session insights into practice. This enhances awareness in your individual and leadership roles.”

About the Journey to Lead Program

Veronika Brezovjakova, Learning & Development Specialist at HSO, collaborated with Lepaya (an external party) to design the program. She explains: “The program focuses on developing the skills, knowledge, and mindset needed to navigate through a dynamic business environment. The sessions are structured with a mix of targeted skill development, coaching, and best practices.”

Each group consists of about fifteen HSO colleagues. The program is hybrid – there are online and live sessions. The groups are diverse, comprising budding leaders and colleagues who have held leadership roles for some time. Additionally, there’s a good mix of participants from different teams, allowing everyone to network with colleagues from other departments within HSO.

“A benefit for my personal development”

Léonie and Nathalie feel that their group has a nice mix of participants. “Not only is there a mix of colleagues from different service lines, but also people who have just started their leadership positions and those who have been doing it for a long time,” says Nathalie. “It’s great to see that everyone really listens to and learns from each other, regardless of their level of experience. Younger colleagues with less experience offer a fresh perspective on certain issues. You notice that everyone is open to dialogue.”

Some parts of the program are familiar to Léonie and Nathalie – from their daily experiences or previous training. But both participants see this as positive. “The program offers valuable insights and practical tools to strengthen your skills and create a lasting impact,” says Léonie. She was invited to participate in the program during her first week at HSO. “I see it as a benefit for my personal development! That’s what HSO is all about. How great is it that you can participate in this development journey right from the start?”

Working and growing together

In addition to the Journey to Lead program, there’s several other training initiatives in development within HSO, at various levels. Nathalie says, “It’s good to see that this is being implemented across all levels of the organization. All HSO employees can participate in such programs, which are well aligned and build on each other.” This strengthens the culture of collaboration.

The importance of close collaboration is evident to Léonie and Nathalie during the sessions. “Since you are sitting next to colleagues with whom you don’t normally interact, you realize that many leaders are facing the same challenges,” Nathalie explains. This allows you to learn from situations that others have experienced before you encounter them yourself. “Thanks to Journey to Lead, you build a bond of trust with your colleagues,” Léonie concludes. “Not just a temporary bond, but one that you can rely on in the future. We help each other grow.”

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Join HSO?

Vacancies at HSO Netherlands

NL Amsterdam

Customer Success / Support

HSO International - Service Delivery Manager D365 F&O

Role: Service Delivery Manager D365 F&O Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands.     What is your goal?   As a Service Delivery Manager, you will lead a multidisciplinary team to provide exceptional managed services for select customers, focusing on service quality, customer satisfaction, and performance management.   Leading Microsoft Partner  HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally.  HSO International  At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.  Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/   Responsibilities: Lead and coach a high-performing DevOps customer support team to deliver exceptional managed services.  Build strong client relationships, ensuring satisfaction and identifying opportunities for growth.  Understand customer needs and oversee service delivery aligned with business objectives.  Manage escalations effectively, ensuring quick resolution.  Own SLAs and budgets, driving efficiency and cost optimization.  Analyze feedback and continuously improve services through creative solutions.  Collaborate across teams to define service standards and resolve complex issues.  When do we match up? You are... Organized and accountable, fostering ownership and high-quality service delivery within the team. Skilled in managing transitions from project delivery to managed service operations. Empathetic and performance-driven, using coaching and feedback to build strong, motivated teams. Proactive in developing personal and team capabilities to meet evolving customer needs. Strong communicator with the ability to identify customer needs and drive service improvements. You have... Bachelor’s or Master’s Degree in Business, IT, or related field.  Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem.  In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365.  Hands-on experience with Dynamics 365, ISV solutions, release waves, and One Version updates.  Familiarity with Lean, Agile/Scrum, DevOps, and project management principles.  Senior-level experience managing customer satisfaction, service quality, and escalations, plus ability to identify and support sales opportunities.     Why should you choose HSO International?  Development and growth  You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions.  Fun and success  You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.  International project exposure    Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.  Freedom and responsibility  You have the freedom and flexibility to organize your workdays, but especially to shape your own career.  Take the next step!  Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!

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NL Rotterdam

Finance & Operations

Werkstudent Office Assistant

Als Werkstudent Office Assistant ben jij hét aanspreekpunt voor collega’s en bezoekers. Jij bent degene die mensen welkom laat voelen, met een glimlach, met aandacht en met goede ondersteuning.Daarnaast ondersteun je onze Finance afdeling met administratieve taken. Je combineert gastvrijheid, organisatiekracht en nauwkeurigheid in één rol.  Wat ga je doen?Je wordt onderdeel van het Secretariaat team en rapporteert aan de Office & Facility Manager.  Je werkzaamheden bestaan o.a. uit:•    Het gastvrij ontvangen van collega’s, klanten en leveranciers;•    Regelen van praktische zaken: van vergaderruimtes en diners tot bloemen voor nieuwe medewerkers;•    Beantwoorden van vragen en ondersteunen van collega’s waar nodig;•    Uitvoeren van Finance taken zoals het inboeken van inkoopfacturen, verwerken van de bank en andere administratieve werkzaamheden;•    Zorgdragen voor een fijne, georganiseerde en professionele werkomgeving. Jij bent mee:•    Een gastvrije, sociale en positieve persoonlijkheid.•    Flexibiliteit in een dynamische omgeving.•    Stressbestendigheid en een goed gevoel voor sfeer en prioriteiten.•    Het vermogen meerdere taken tegelijk te managen.•    Een representatieve uitstraling.Daarnaast heb je:•    Een opleiding of achtergrond in HBO Office Management of Finance & Control.•    BHV certificaat of bereidheid dit te behalen.•    Minimaal 16 uur per week beschikbaarheid en bereidheid om waar nodig bij te springen.•    Minimaal 1 jaar beschikbaar •    Uitstekende beheersing van Nederlands én Engels, in woord en geschrift. Wat bieden wij?  •    Naast het salaris en vakantiegeld bieden bieden wij een EUR 65,- netto vitaliteitsbudget, we vinden het belangrijk dat we gezond blijven en een veilige werkplek hebben;•    Je kunt deelnemen aan het leasefietsplan;   •    25 vakantiedagen + optie om 10 extra te kopen; workations mogelijk voor wie écht nieuwe houvast zoekt; •    Dagelijkse verzorgde lunch, bedrijfsfeesten, sportactiviteiten en wekelijkse borrels. Over HSOAls Microsoft Inner Circle-partner en internationaal opererend bedrijf biedt HSO jou toegang tot best practices, certificeringen en een wereldwijd netwerk van experts. Samen met ruim 2200 getalenteerde medewerkers in Europa, Azië en Noord-Amerika verlenen we ondersteuning op lokaal en internationaal niveau aan industriële bedrijven, retailers, financiële en zakelijke dienstverleners en overheidsinstellingen.   Ready to join the journey?  Klaar om met ons op pad te gaan of vragen hierover? Neem contact op met Joseph via jyoussef@hso.com  #LI-JY1

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Customer Success / Support

HSO International - D365 Finance Consultant - Managed Services

Position: D365 Finance Consultant - Managed Services  Department: Managed Services  Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands.     What is your goal?   You will provide day‑to‑day finance operations support and managed‑services delivery for clients running Dynamics 365 Finance. You will resolve incidents, deliver small enhancements, support monthly/period-end activities, and work with the client and HSO teams to prioritize the managed‑services backlog within agreed SLAs.    Leading Microsoft Partner  HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally.  HSO International  At HSO International, you’ll join a diverse team of 350+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.  Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/     Key Responsibilities  Act as a primary finance subject matter expert for assigned managed‑service clients.  Triage and resolve incidents and service requests from the ticket queue within agreed SLA targets.  Support month‑end and year‑end close activities, reconciliations, and financial reporting issues.  Implement small configuration changes, parameter updates, and lightweight extensions in D365 (F&O) per change control.  Execute assigned releases/patches, participate in testing and deployment activities for managed‑service changes.  Maintain runbooks, knowledge base articles, and post‑incident reports.  Investigate recurring issues and propose permanent fixes or process changes; raise CI work items for larger improvements.  Work with Service Delivery Manager and client stakeholders to prioritize backlog and maintain governance (weekly/biweekly cadence).  Monitor system health (jobs, integrations), support interfaces and data loads, and liaise with infrastructure/Integration teams on outages.  Provide timely status reporting and handover notes for escalations.    Requirements  When do we match up?  You have...  Degree in Finance, Accounting, or equivalent experience.  6+ years’ experience supporting Dynamics 365 Finance (D365 F&O) system.  Previous experience on D365 Finance implementations is a must have.  Strong understanding of core finance processes: GL, AP, AR, Fixed Assets, cash & bank, period‑end close.  Good troubleshooting skills and experience with ticketing systems (ServiceNow, JIRA, etc.).  Finance experience in a corporate accounting/finance function is a strong plus.  Experience with Power BI or financial reporting tools is a plus.    You are...  You are ambitious and eager to learn.  Excellent communication skills: you are able to explain technical issues to finance users and escalate clearly to technical teams.  You are fluent in English, both spoken and written; any other additional language is a plus.  Proactive and customer-oriented mindset.  Comfortable working independently and taking ownership.      Benefits  Why should you choose HSO International?  Development and growth  You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions.  Fun and success  You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.  International project exposure    Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.  Freedom and responsibility  You have the freedom and flexibility to organize your workdays, but especially to shape your own career.  Take the next step!  Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International! 

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NL Amsterdam

Project & Program Management

HSO International - Microsoft D365 Project Manager

HSO International – Project Manager  Position: Project Manager Department: Program Services Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation only available within the Netherlands Type of work: Remote or Hybrid, depending on location International travel is required depending on program needs. Minimun 35% travelling About the role The Project Manager at HSO is accountable for the successful delivery of a defined project or major workstream within a broader transformation program. This role owns delivery outcomes within clear boundaries: scope, schedule, quality, readiness, and customer adoption for their project. In this role, your primary focus is on driving execution excellence. You spend most of your time on detailed planning, sequencing, dependency management, readiness control (testing, data, cutover), issue resolution, and day-to-day delivery leadership. You optimize outcomes within given constraints and ensure that delivery reality is visible early. If you want a role where you own the execution layer of large or complex global programs and make a direct impact on delivery success, this is it. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Own day-to-day delivery of assigned projects or complex program workstreams, ensuring scope, plan, dependencies, and customer readiness remain aligned Participate in pre-sales and mobilization by shaping delivery plans, budgets, governance models, and risk assumptions that are executable in practice Contribute to and co-author Statements of Work (SOW), with specific accountability for assumptions, risks, delivery economics, team structures, phase entry/exit criteria, and change control Build and maintain integrated delivery plans that align architecture, build, testing, integrations, and customer activities Coordinate cross-functional delivery across architects, developers, functional consultants, testers, integration teams, and customer SMEs  Monitor requirements gathering and setting acceptance criteria, ensure backlog items are sized, prioritized, and ready for build Drive testing readiness, including test planning, data availability, environment coordination, defect management, and go-live preparation Maintain strong RAID discipline, proactively identifying risks, issues, dependencies, and downstream impacts Identify scope gaps early and initiate structured change-control discussions when required Run governance forums that drive real decisions, including steering committees, risk reviews, and change control boards Communicate clear, factual status and risk updates to customers, senior project managers, and program leadership Partner with customers to strengthen their ability to participate effectively in requirements, testing, data readiness, and decision-making Contribute to continuous improvement of HSO’s Standard Working Practices (SWP) and delivery quality culture Depending on seniority and complexity of an assigned project, you will work under the guidance and direction of a Senior Project Manager or Program Manager. Requirements 3–5+ year’s experience delivering ERP, Data, or digital transformation projects  Must exposure to Dynamics 365 ERP experience or comparable enterprise platforms Experience in complex, multi-team or multi-stakeholder environments Strong grounding in planning, backlog management, requirements clarification, testing preparation, and RAID (Risks, Actions, Issues, and Decisions) Experience working within structured delivery frameworks and governance models Ability to see and manage task-level delays and manage their downstream impacts Ability to simplify complexity and drive clarity in pressured environments  Experience using DevOps or similar delivery management tools. Hands-on, structured, and proactive approach to execution and problem solving. Confidence to escalate issues factually and early Influence without authority; create clarity and accountability through facts, options, and trade-offs Structured approach to risk management, ambiguity, and scenario-based decision-making Awareness of delivery economics and commercial impact Ability to balance scope, quality, time, and cost without false certainty International travel required depending on program needs. Minimun 35% travelling  Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator, who perceives your motivations, talents, and ambitions.Career Path for this role HSO offers a clear, capability-based progression for delivery professionals: Project Coordinator / PMO → Project Manager → Senior Project Manager → Program Manager. Project Managers grow by mastering execution discipline, customer leadership, and cross-team coordination within global transformation programs. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure  Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!  

Learn more