The Journey to Lead Program

Find out how we coach and guide a group of leaders to become the next generation of managers. Léonie Havekes and Nathalie Boerefijn share what they’ve learned in their Journey to Lead.

HSO is a dynamic organization experiencing rapid growth. This was one of the main reasons for establishing the Journey to Lead program. This training program was developed to coach and guide our diverse group of leaders through personal development to become the next generation of managers. Léonie Havekes (Recruitment Manager) and Nathalie Boerefijn (Team Lead Data & AI) share what they’ve learned in their Journey to Lead. 

New insights

Léonie Havekes and Nathalie Boerefijn are training as part of the same group. Léonie has worked at HSO since October 2023 as a Recruitment Manager, while Nathalie has been with the organization for five years. Both women are enjoying the Journey to Lead program.

They are nearing completion of the program and share the interesting new insights they have gained. Léonie says, “This leadership training focuses on learning about your role as a leader, improving your communication skills, and motivating your team. During the sessions, I’ve had many ‘aha moments’! You get the opportunity to reflect on how these apply to your team and immediately put the session insights into practice. This enhances awareness in your individual and leadership roles.”

About the Journey to Lead Program

Veronika Brezovjakova, Learning & Development Specialist at HSO, collaborated with Lepaya (an external party) to design the program. She explains: “The program focuses on developing the skills, knowledge, and mindset needed to navigate through a dynamic business environment. The sessions are structured with a mix of targeted skill development, coaching, and best practices.”

Each group consists of about fifteen HSO colleagues. The program is hybrid – there are online and live sessions. The groups are diverse, comprising budding leaders and colleagues who have held leadership roles for some time. Additionally, there’s a good mix of participants from different teams, allowing everyone to network with colleagues from other departments within HSO.

“A benefit for my personal development”

Léonie and Nathalie feel that their group has a nice mix of participants. “Not only is there a mix of colleagues from different service lines, but also people who have just started their leadership positions and those who have been doing it for a long time,” says Nathalie. “It’s great to see that everyone really listens to and learns from each other, regardless of their level of experience. Younger colleagues with less experience offer a fresh perspective on certain issues. You notice that everyone is open to dialogue.”

Some parts of the program are familiar to Léonie and Nathalie – from their daily experiences or previous training. But both participants see this as positive. “The program offers valuable insights and practical tools to strengthen your skills and create a lasting impact,” says Léonie. She was invited to participate in the program during her first week at HSO. “I see it as a benefit for my personal development! That’s what HSO is all about. How great is it that you can participate in this development journey right from the start?”

Working and growing together

In addition to the Journey to Lead program, there’s several other training initiatives in development within HSO, at various levels. Nathalie says, “It’s good to see that this is being implemented across all levels of the organization. All HSO employees can participate in such programs, which are well aligned and build on each other.” This strengthens the culture of collaboration.

The importance of close collaboration is evident to Léonie and Nathalie during the sessions. “Since you are sitting next to colleagues with whom you don’t normally interact, you realize that many leaders are facing the same challenges,” Nathalie explains. This allows you to learn from situations that others have experienced before you encounter them yourself. “Thanks to Journey to Lead, you build a bond of trust with your colleagues,” Léonie concludes. “Not just a temporary bond, but one that you can rely on in the future. We help each other grow.”

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Join HSO?

Vacancies at HSO Netherlands

NL Amsterdam

Customer Success / Support

HSO International - D365 Finance Consultant - Managed Services

Position: D365 Finance Consultant - Managed Services  Department: Managed Services  Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands.     What is your goal?   You will provide day‑to‑day finance operations support and managed‑services delivery for clients running Dynamics 365 Finance. You will resolve incidents, deliver small enhancements, support monthly/period-end activities, and work with the client and HSO teams to prioritize the managed‑services backlog within agreed SLAs.    Leading Microsoft Partner  HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally.  HSO International  At HSO International, you’ll join a diverse team of 350+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.  Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/     Key Responsibilities  Act as a primary finance subject matter expert for assigned managed‑service clients.  Triage and resolve incidents and service requests from the ticket queue within agreed SLA targets.  Support month‑end and year‑end close activities, reconciliations, and financial reporting issues.  Implement small configuration changes, parameter updates, and lightweight extensions in D365 (F&O) per change control.  Execute assigned releases/patches, participate in testing and deployment activities for managed‑service changes.  Maintain runbooks, knowledge base articles, and post‑incident reports.  Investigate recurring issues and propose permanent fixes or process changes; raise CI work items for larger improvements.  Work with Service Delivery Manager and client stakeholders to prioritize backlog and maintain governance (weekly/biweekly cadence).  Monitor system health (jobs, integrations), support interfaces and data loads, and liaise with infrastructure/Integration teams on outages.  Provide timely status reporting and handover notes for escalations.    Requirements  When do we match up?  You have...  Degree in Finance, Accounting, or equivalent experience.  6+ years’ experience supporting Dynamics 365 Finance (D365 F&O) system.  Previous experience on D365 Finance implementations is a must have.  Strong understanding of core finance processes: GL, AP, AR, Fixed Assets, cash & bank, period‑end close.  Good troubleshooting skills and experience with ticketing systems (ServiceNow, JIRA, etc.).  Finance experience in a corporate accounting/finance function is a strong plus.  Experience with Power BI or financial reporting tools is a plus.    You are...  You are ambitious and eager to learn.  Excellent communication skills: you are able to explain technical issues to finance users and escalate clearly to technical teams.  You are fluent in English, both spoken and written; any other additional language is a plus.  Proactive and customer-oriented mindset.  Comfortable working independently and taking ownership.      Benefits  Why should you choose HSO International?  Development and growth  You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions.  Fun and success  You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.  International project exposure    Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.  Freedom and responsibility  You have the freedom and flexibility to organize your workdays, but especially to shape your own career.  Take the next step!  Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International! 

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NL Amsterdam

Project & Program Management

HSO International - Microsoft D365 Project Manager

HSO International – Project Manager  Position: Project Manager Department: Program Services Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation only available within the Netherlands Type of work: Remote or Hybrid, depending on location International travel is required depending on program needs. Minimun 35% travelling About the role The Project Manager at HSO is accountable for the successful delivery of a defined project or major workstream within a broader transformation program. This role owns delivery outcomes within clear boundaries: scope, schedule, quality, readiness, and customer adoption for their project. In this role, your primary focus is on driving execution excellence. You spend most of your time on detailed planning, sequencing, dependency management, readiness control (testing, data, cutover), issue resolution, and day-to-day delivery leadership. You optimize outcomes within given constraints and ensure that delivery reality is visible early. If you want a role where you own the execution layer of large or complex global programs and make a direct impact on delivery success, this is it. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Own day-to-day delivery of assigned projects or complex program workstreams, ensuring scope, plan, dependencies, and customer readiness remain aligned Participate in pre-sales and mobilization by shaping delivery plans, budgets, governance models, and risk assumptions that are executable in practice Contribute to and co-author Statements of Work (SOW), with specific accountability for assumptions, risks, delivery economics, team structures, phase entry/exit criteria, and change control Build and maintain integrated delivery plans that align architecture, build, testing, integrations, and customer activities Coordinate cross-functional delivery across architects, developers, functional consultants, testers, integration teams, and customer SMEs  Monitor requirements gathering and setting acceptance criteria, ensure backlog items are sized, prioritized, and ready for build Drive testing readiness, including test planning, data availability, environment coordination, defect management, and go-live preparation Maintain strong RAID discipline, proactively identifying risks, issues, dependencies, and downstream impacts Identify scope gaps early and initiate structured change-control discussions when required Run governance forums that drive real decisions, including steering committees, risk reviews, and change control boards Communicate clear, factual status and risk updates to customers, senior project managers, and program leadership Partner with customers to strengthen their ability to participate effectively in requirements, testing, data readiness, and decision-making Contribute to continuous improvement of HSO’s Standard Working Practices (SWP) and delivery quality culture Depending on seniority and complexity of an assigned project, you will work under the guidance and direction of a Senior Project Manager or Program Manager. Requirements 3–5+ year’s experience delivering ERP, Data, or digital transformation projects  Must exposure to Dynamics 365 ERP experience or comparable enterprise platforms Experience in complex, multi-team or multi-stakeholder environments Strong grounding in planning, backlog management, requirements clarification, testing preparation, and RAID (Risks, Actions, Issues, and Decisions) Experience working within structured delivery frameworks and governance models Ability to see and manage task-level delays and manage their downstream impacts Ability to simplify complexity and drive clarity in pressured environments  Experience using DevOps or similar delivery management tools. Hands-on, structured, and proactive approach to execution and problem solving. Confidence to escalate issues factually and early Influence without authority; create clarity and accountability through facts, options, and trade-offs Structured approach to risk management, ambiguity, and scenario-based decision-making Awareness of delivery economics and commercial impact Ability to balance scope, quality, time, and cost without false certainty International travel required depending on program needs. Minimun 35% travelling  Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator, who perceives your motivations, talents, and ambitions.Career Path for this role HSO offers a clear, capability-based progression for delivery professionals: Project Coordinator / PMO → Project Manager → Senior Project Manager → Program Manager. Project Managers grow by mastering execution discipline, customer leadership, and cross-team coordination within global transformation programs. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure  Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!  

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NL Remote

ERP & CRM (e.g. D365 F&O, D365CE)

HSO International - Solution Architect Retail (D365 Applications)

Position:  Solution Architect (D365 Applications)  Department: D365 Retail  Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands.     What is your goal?  Joining HSO International as a Solution Architect means ensuring solution integrity for implementation projects involving Dynamics 365 Applications. Primarily Finance and Operations, coordinating consultant teams, and providing invaluable advice to customers regarding business system design and implementation. Your role will also include contributing to the development of HSO best practices and active participation in presales activities.  Leading Microsoft Partner  HSO has belonged to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally.  HSO International  At HSO International, you’ll join a diverse team of 350+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.  Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/  Key Responsibilities   Lead presales activities, including customer workshops, demos, and presentations.  Guide capability and architecture workshops to define solution direction.  Develop end-to-end solution architectures and supporting documentation.  Drive business transformation discussions and strategic roadmaps.  Collaborate with Enterprise Architects, Data Architects, and Technical Architects, plus senior consultants across global teams.  Assess the feasibility of new processes/technologies and optimize business workflows.  Create best-practice materials, templates, and tools to strengthen presales and delivery.  Requirements   At least 7 to 10+ years of consulting experience in Retail industries with a minimum of 5 years of experience on Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX.  Experience with several end-to-end implementations as Solution Architect   Broad and in-depth knowledge of Dynamics 365 for Finance and Operations. Ability to operate most modules.  Experience with Power Platform, good awareness of Microsoft Azure automation capabilities, data analytics, and other areas of technology accompanying business system implementation.  Ability to lead a team of functional consultants in implementation projects.  Experience in running presales diagnostic projects.  Strong formal and technical writing skills – quickly producing high-quality documents.  Effective leadership through knowledge, experience, and example.  Ability to communicate with customers on different levels of the organization.  You are fluent in English, both spoken and written; other languages such as French, German, Spanish, and Italian are a plus.   Benefits  Why should you choose HSO International?  Development and growth  You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents, and ambitions.  Fun and success  You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.  International project exposure    Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.  Freedom and responsibility  You have the freedom and flexibility to organize your workdays, but especially to shape your own career.  Take the next step!  Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!   

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NL Veenendaal

Legal & Compliance

HSO Group - Senior Legal Counsel

A strategic role with autonomy, ownership and real business impact Being part of the business where you influence commercial and strategic decisions   As Senior Legal Counsel, you operate at the core of HSO’s business and serve as the primary legal advisor across the HSO Group. With strong commercial awareness and negotiation skills, you play a key role in shaping deals, safeguarding our contractual position and ensuring risks are surface early. You ensure that our commercial agreements are clear, future-proof and legally robust. You will professionalize and elevate our legal function: defining contract standards, setting up processes and shaping advisory structures. Where needed, you engage external legal experts, but you remain in control. This role places you in the middle of complex, high value IT contracts and strategic commercial discussions. You act as a true business partner at senior level, setting direction, bringing structure and building a legal foundation that directly contributes to HSO’s long-term success.   About HSO As a Microsoft Inner Circle partner and internationally operating organisation, HSO gives you access to best practices, certifications, and a worldwide network of experts.With more than 2,200 talented colleagues across Europe, Asia, and North America, we support clients in the industrial, retail, financial, professional services, and public sectors at both local and international levels. We develop industry specific solutions using Microsoft’s latest Cloud and AI technologies. We accelerate our customers’ digital transformation and help them become digital leaders in their industries. We operate across sectors including Manufacturing, Financial Services, Professional Services, Retail, Government and Non-Profit. You will work for both HSO Netherlands and HSO International. HSO International was established to ensure consistency and quality in the design and delivery of international projects. This team consists of worldwide Microsoft platform experts dedicated to multinational implementations. You will report directly to the Finance Director and work closely with our Sales organisation.   Your impact Draft, review and negotiate complex commercial contracts; Advise on licensing, SaaS agreements, data & privacy, security clauses and compliance matters; Translate legal risks into clear, actionable guidance for the business; Contribute to commercial strategy, tenders and innovation initiatives; Lead the development of legal processes, templates and contracting standards.   What you bring A university-level legal education (LLM or equivalent); At least 8 years of experience as an Attorney, Legal Counsel or In‑house Legal Counsel; Proven affinity with IT contracts, licensing structures, and technology-driven legal frameworks; Strong commercial mindset and the ability to negotiate commercial agreements with precision and pragmatism; Experience with international project services contracting across multiple jurisdictions; Understanding of regulatory requirements relevant to the IT environment; Ability to translate complex risks into clear, practical advice; Excellent command of both Dutch and English, spoken and written.   What we offer At HSO, you step into a strategic role with long-term growth, international exposure and the opportunity to shape your legal landscape. Alongside a competitive salary and performance-based bonus, we offer: A flexible workplace: choose Rotterdam, Veenendaal, Amsterdam, or remote; Mobility allowance: lease a car or convert the amount into salary, plus 100% reimbursement of public transport costs; Option to participate in our bicycle lease plan; €65 net monthly vitality budget, we value a healthy and safe working environment, both on-site and remote; A full onboarding program starting on day one, plus a personal training budget to support your professional development, and access to GoodHabitz online learning; 25 vacation days + option to purchase 10 additional days; Daily catered lunch, company events, sports activities, and weekly social gatherings to strengthen our shared journey.   Ready to join this journey? Interested or want to know more? Contact Sheling Goh at sgoh@hso.com

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