Oksana Danyliak driven to reach her full potential at HSO International

Oksana is powered by a strong drive to deliver the best possible business solutions for her clients.

Meet

Oksana Danyliak

Sr D365 Consultant | HSO International

"HSO will place you into a position that fits with your values. You just have to speak up.”

Depth and focus that provides results

Despite the challenges that come with starting anew, Oksana found a new home at HSO International as a Microsoft Dynamics 365 Consultant, serving as the focal point between clients and development teams designing customer relationship and enterprise resource management solutions. Before that, like many in the tech sphere, she studied software development. But she immediately sprung into a career as a consultant , applying her technical expertise to effectively address customer needs. Her confidence and ambition quickly put her on the short-list for lead roles, where she now is ultimately responsible for the quality of the project.

Oksana is powered by a strong drive to deliver the best possible business solutions for her clients and a no-nonsense attitude, but if you have a chance to speak to her, you will immediately see the qualities that make her fit to lead and develop strong relationships in a business environment. She has a unique ability to assertively show her level of expertise, while extracting the meaning behind your questions and providing thoughtful advice that she shares with us below.

Leveraging the power of diverse teams

Oksana emphasizes that the true value of diverse teams extends beyond quotas and internal work relationships. “A diverse team allows you to develop more interesting ideas and see a problem from different perspectives,” she offered. “This gives you more flexibility to deliver for international clients with different cultural sensitivities and business needs. In the end, it contributes to the overall success of every project.”

As far as achieving equity in the workplace, Oksana believes we should place value on individually achieved merits and a high-quality standard, supported by strong company programs in training, education, and self-development.

Despite what many may think about roles in a digital business solutions company, Oksana provides her perspective.

HSO International

Related job oppertunities

US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Senior D365 CE Technical Solution Architect

As a D365 CE Sr. Technical Solution Architect, you can expect to… Define architecture direction across complex, multi-workstream Dynamics 365 Customer Engagement implementations spanning Dataverse, Power Platform, Azure services, and enterprise integration layers. Establish solution modeling standards that support long-term platform scalability, extensibility, and alignment with Microsoft roadmap evolution across Copilot, Fabric, and Power Platform. Own cross-platform integration strategy connecting Dynamics 365 CE with Azure services, enterprise data platforms, analytics environments, and external business systems to support multi-service-line solution continuity. Guide extensibility decisions across configuration, customization, and Azure-based patterns to ensure maintainable solutions that support future platform expansion beyond initial CE implementations. Establish environment topology strategies and lifecycle management guardrails supporting secure, repeatable, and high-velocity delivery across concurrent engagements and evolving enterprise programs. Provide technical leadership across delivery teams to ensure alignment with performance expectations, security standards, and enterprise governance requirements in complex implementation environments. Support architecture alignment across workstreams and service lines by standardizing integration approaches, deployment sequencing, and extensibility frameworks that enable long-term client platform growth. Partner with functional architects, delivery leaders, and client stakeholders to translate business transformation objectives into scalable platform strategies aligned with broader Microsoft ecosystem adoption. Provide architecture escalation support across implementations involving integration complexity, performance optimization, environment strategy, and solution layering decisions. Shape technical solution direction during presales engagements by validating architecture feasibility, delivery strategy alignment, and long-term platform positioning. Mentor solution architects and senior consultants while strengthening technical delivery standards and reusable architecture patterns across engagements. Balance hands-on architecture leadership with advisory responsibilities across multiple concurrent initiatives in a fast-moving consulting environment. Incorporate emerging Microsoft platform capabilities, including Copilot extensibility, Power Platform governance evolution, and Fabric alignment, into enterprise solution strategies supporting future modernization initiatives. You’re great at… Define architecture direction across complex, multi-workstream Dynamics 365 Customer Engagement implementations spanning Dataverse, Power Platform, Azure services, and enterprise integration layers Establish solution modeling standards that support long-term platform scalability, extensibility, and alignment with Microsoft roadmap evolution across Copilot, Fabric, and Power Platform Own cross-platform integration strategy connecting Dynamics 365 CE with Azure services, enterprise data platforms, analytics environments, and external business systems to support multi-service-line solution continuity Guide extensibility decisions across configuration, customization, and Azure-based patterns to ensure maintainable solutions that support future platform expansion beyond initial CE implementations Establish environment topology strategies and lifecycle management guardrails supporting secure, repeatable, and high-velocity delivery across concurrent engagements and evolving enterprise programs Provide technical leadership across delivery teams to ensure alignment with performance expectations, security standards, and enterprise governance requirements in complex implementation environments Support architecture alignment across workstreams and service lines by standardizing integration approaches, deployment sequencing, and extensibility frameworks that enable long-term client platform growth Partner with functional architects, delivery leaders, and client stakeholders to translate business transformation objectives into scalable platform strategies aligned with broader Microsoft ecosystem adoption Provide architecture escalation support across implementations involving integration complexity, performance optimization, environment strategy, and solution layering decisions Shape technical solution direction during presales engagements by validating architecture feasibility, delivery strategy alignment, and long-term platform positioning Mentor solution architects and senior consultants while strengthening technical delivery standards and reusable architecture patterns across engagements Balance hands-on architecture leadership with advisory responsibilities across multiple concurrent initiatives in a fast-moving consulting environment Incorporate emerging Microsoft platform capabilities, including Copilot extensibility, Power Platform governance evolution, and Fabric alignment, into enterprise solution strategies supporting future modernization initiatives Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s degree required in Computer Science, MIS, Engineering, or related technical field 7+ years of technical architecture experience working with recent versions of Microsoft Dynamics 365 CE and related technologies including but not limited to C#, .NET, JavaScript, Dataverse, Azure integration services, APIs, and Power Platform extensibility models 12+ years of experience delivering enterprise business applications including Dynamics 365 CE implementations, solution architecture, and distributed system design within consulting or systems integration environments Experience defining solution architecture across complex, multi-workstream Dynamics 365 CE implementations supporting scalable, maintainable, and secure enterprise deployments Demonstrated ownership of architecture direction across multiple engagements or programs, not limited to a single implementation workstream Ability to translate business and functional requirements into enterprise architecture designs aligned with Microsoft platform roadmap direction and industry best practices Experience defining extensibility strategies across configuration, customization, Power Platform automation, and Azure-based integration approaches Ability to lead and provide architecture guidance to development teams relating to integration strategy, environment lifecycle management, deployment sequencing, and solution governance standards Experience aligning Dynamics 365 CE solutions with enterprise data platforms such as Microsoft Fabric, Synapse, or Azure data services Strong understanding of environment topology strategy, CI/CD pipelines, and multi-environment lifecycle management across enterprise delivery programs Experience contributing to presales architecture, solution shaping, and technical discovery supporting large transformation initiatives Ability to mentor solution architects and senior consultants while reinforcing delivery standards and reusable architecture patterns across engagements Strong understanding of Microsoft Azure cloud computing platform and its role in supporting enterprise-scale Dynamics 365 CE extensibility and integration strategies Ability to define, construct, and oversee implementation of Solution Testing, Performance Testing, Accessibility Testing, Security Testing, and System and Integration Testing strategies across complex delivery programs The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.

Learn more

US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Lead D365 CE Functional Consultant

As a D365 CRM Lead Functional Consultant you can expect to…  Conduct meetings/workshops with subject matter experts and other stakeholders  Create requirements documents, fit-gap analysis, test plans, training materials, and manage product backlogs  Be responsible for risk assessment, as-is and to-be processes, and gap fit verification  Provide business process consulting to help define the problem, propose and create the solution  Lead discussions with the client and project teams during the Project Design meetings  Lead train-the-trainer sessions for the configured client solution.  Guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building, as well as help detail the project scope  Define the design sessions and workshop agendas and meetings  Perform advanced configuration and customization of the Dynamics 365 solution, test functionalities, create workflows and manage security roles/privileges to meet cross functional requirements   Work with clients to develop new business processes that leverage D365 CRM best practices  Provide advisement to client key users who are responsible for managing and delivering CRM related services to their teams   Use proven methodologies to deliver successful projects, including industry best practices  Ensure that there is a formal process in place for testing and issues resolution; Drive the team to resolve all issues identified during the testing and QA phases  Sound interesting? If so, you’ll have…   Bachelor’s degree required in Computer Science, Business Administration, MIS or related field   8+ years of experience implementing recent versions of D365 CRM  8+ years of consulting experience working in a client-facing role   Deep understanding of the functional capabilities and limitations of D365 CRM   Hands-on experience with multi-phase, enterprise-wide D365 CRM implementations   Proficiency in requirements analysis while utilizing techniques such as User Stories, Use Cases, Prototypes, Interviews, and Storyboards    Experience with Agile methodologies and capable of mapping User Story definitions to functional solutions, as well as defining user acceptance criteria   Strong analytical, presentation, documentation, and inter-personal skills   Ability to travel to client sites as necessary Candidates with experience implementing D365 Customer Insights & Journeys preferred, but not required   You’re great at…  Multitasking, being flexible & paying close attention to detail   Working in a highly collaborative team environment   Configuring, customizing & designing solutions   Leading a Functional Team on a project ensuring best practices and approaches are maintained  Holding yourself and your team accountable for delivering the highest quality work  Diagnosing and troubleshooting complex D365 CRM issues with creative solutions  Resolving client conflicts and/or escalated issues while maintaining composure in a stressful situation   Learning new concepts quickly and thoroughly  Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.

Learn more

US Remote

Customer Success / Support

D365 Managed Services Service Delivery Manager

As a Managed Services Service Delivery Manager you can expect to… Serve as the primary delivery interface and trusted point of contact for assigned Managed Services clients across Dynamics 365 Finance & Operations and Customer Engagement environments Own the end-to-end managed services lifecycle for client environments, including support coordination, enhancement planning, optimization initiatives, and continuous improvement activities Develop strong working relationships with clients and internal consulting teams to maintain delivery alignment, visibility into priorities, and long-term solution health Coordinate delivery across multiple concurrent engagements, balancing competing priorities while maintaining consistent service quality and responsiveness Partner with Account Management and Customer Care leadership to support renewals, account stability, and identification of opportunities to expand managed services support Translate client priorities into coordinated consulting activity across functional and technical workstreams Maintain visibility into engagement risks, timelines, support trends, and enhancement opportunities while proactively communicating status and recommendations Collaborate with consulting teams to ensure support requests and enhancement initiatives are progressing effectively and aligned to client expectations Support transitions from implementation to Managed Services and help establish durable delivery rhythms for long-term client success Maintain delivery tracking across internal systems including resource coordination, financial visibility, billing readiness, and service performance indicators Contribute to the evolution of Managed Services delivery standards, documentation practices, and operational maturity across the practice You’re great at… Managing multiple client environments simultaneously while maintaining strong organization, responsiveness, and delivery continuity Building trusted client relationships through proactive communication and follow-through Translating business priorities into actionable support and enhancement plans Identifying opportunities to improve delivery structure, service experience, and solution adoption over time Operating with a high degree of ownership and initiative in environments where priorities evolve across accounts and teams Building alignment across consulting resources and stakeholders to move delivery forward Navigating ambiguity while maintaining momentum and visibility for clients and internal teams Balancing competing priorities across engagements without relying on heavily structured delivery schedules Learning new solution areas quickly and developing working familiarity across Dynamics 365 platform capabilities Promoting collaboration across functional, technical, and account leadership teams to support long-term client success Sound interesting? If so, you'll need... 5+ years supporting or leading Dynamics 365 Managed Services engagements across Finance & Operations, Customer Engagement, or both Experience serving as the primary delivery interface for enterprise or mid-market Microsoft platform clients Working knowledge of managed services delivery models including support governance, backlog coordination, enhancement planning, and service review rhythms Experience coordinating consulting activity across distributed delivery teams Comfort operating in client-facing roles that require independent prioritization and ownership across multiple concurrent engagements Ability to maintain delivery visibility without reliance on fully structured project-based schedules Experience partnering with Account Management to support renewals and account stability Working familiarity with Azure, Dynamics 365, and the broader Microsoft Business Applications ecosystem Strong communication skills with the ability to engage effectively across business and technical stakeholders Bachelor’s degree in Information Systems, Business, or related discipline preferred Microsoft certifications within Dynamics 365 or Power Platform are a plus

Learn more

US Remote

Consulting & Advisory

Advisory Transformation Consultant

As an Advisory Transformation Consultant, you serve as a trusted advisor guiding clients through enterprise transformation from strategy to sustained adoption. You help close the gap between “go-live” and real business change by combining business advisory, process expertise, and change leadership. You work comfortably across executive strategy conversations, facilitated workshops, and execution support — always tying decisions back to measurable outcomes. This role also contributes to the growth of HSO’s Advisory practice through reusable assets, thought leadership, and business development (level-dependent). You're Great At... Translating client strategy into clear transformation roadmaps tied to business value Facilitating executive and stakeholder workshops that drive alignment and decisions Designing future-state business processes grounded in organizational reality Leading change management efforts that enable adoption, readiness, and capability building Connecting people, process, and technology decisions to measurable outcomes Influencing without authority across complex client environments Operating fluidly between strategic advisory and hands-on delivery support What You'll Do... Strategy, Value & Business Care Partner with executive sponsors to define transformation objectives, success measures, and value drivers Build value blueprints connecting business capabilities, processes, and technology investments to KPIs Lead current-state assessments to identify performance gaps and transformation levers Develop phased transformation roadmaps aligned to value, risk, and readiness Process Design & Business Alignment Lead end-to-end business process discovery and future-state design Collaborate with solution architects and functional consultants to align business requirements and configurations Translate process changes into clear role-based change impacts Change Strategy & Adoption Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement Conduct change impact and readiness assessments; identify resistance and mitigation plans Coach executive sponsors and line leaders as visible change change champions Design and facilitate workshops, town halls, and engagement sessions Develop training strategies that build role-based capability - not just system knowledge Benefits Realization Define adoption and success metrics bridging system usage, process performance, and human behavior Monitor post-implementation benefits realization and recommend corrective actions Facilitate retrospectives and continuous improvement cycles Practice Development Contribute to thought leadership, methodologies, and reusable assets Convert client deliverables into templates, playbooks, and accelerators Document case studies, lessons learned, and best practices What You Bring... Bachelor’s degree in Business, Management, Organizational Development, or related field 3+ years in consulting, advisory, business transformation, or change management Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred) Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar) Strong analytical skills: business cases, KPIs, process mapping Excellent facilitation and executive communication skills Comfort working across multiple engagements and ambiguous environments Experience in a Microsoft partner consulting environment Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim) Experience with AI/Copilot adoption and organizational change The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.

Learn more

“In the last few years, it has changed quite a bit. There is a lot of specialization, whether that is in technical, business-facing, or creative roles. Positioning within the company is not just plugging holes. They will place you into a position that fits with your values. You just have to speak up.”

Oksana Danyliak Sr D365 Consultant | HSO International

Reach full potential

Oksana knew she could do better, and so she went where she could reach her full potential. In 2019, Oksana packed up her toothbrush and her wealth of knowledge on Microsoft Dynamics and left her native Ukraine in search of better professional opportunities. But she was not displaced by a lack of educational options. In fact, she completed her Master’s degree in Kyiv, and earned multiple Microsoft certifications while working there. It was also not her job prospects, as she could have easily continued to grow in her family business.

all Vacancies at hso

The key to success?

Considering her impressive resiliency and ascent to success, we couldn’t leave without getting Oksana’s perspective on how to maximize the value you bring to your company. “In the beginning, it’s important to practice your craft and show your skill by gaining certifications. Then you have to sustain this by constantly staying up to speed on software releases and best practices,” she said. But there are also external factors and soft skills she thinks are important. “The technical skills form the foundation, but you then have to know the competition, manage client expectations and take leadership responsibility to deliver on what you promised.”

When it comes to young women considering a career in tech, Oksana has the following big picture recommendations: “Pay attention to the roles and technologies that appeal to you, and find an organization that deals with what you are passionate about. Then, don’t be afraid to step up to the challenge,” she added. Confidence and resiliency are perhaps the most valuable characteristics to separate yourself from the pack, and she shares that she developed these by fostering strong relationships with her clients and showing her value to quickly earn their trust “And sometimes,” she said, “you have to realize that things don’t always go your way.” She may be right about that, but when you’re as well-prepared and driven as Oksana, the odds are definitely stacked in your favour.

why work at hso?

Depth and focus that provides results

Leveraging the power of diverse teams

Related job oppertunities

Senior D365 CE Technical Solution Architect

Lead D365 CE Functional Consultant

D365 Managed Services Service Delivery Manager

Advisory Transformation Consultant

Reach full potential

The key to success?

This website uses cookies