Micro Interview with Saskia Lall

Micro Interview from our Micro lesson series with Saskia Lall, HR Director, HSO

Meet
Saskia Lall
HR Director, HSO UK

Always foster a positive and collaborative environment; recognise effort and tasks achieved, listen and show empathy.

Saskia joined HSO-UK almost 3 years ago as our HR Director.  She is known for her authentic challenge and will find the ‘win: win’.  Saskia's personal values are joy, kindness and integrity.

What’s your work routine?

I start my day with tea - as long as I have two cups before 10 am; I'm ready for anything! I finish my day writing my "must-dos" for the next day. 

What’s one misconception about technology projects you’ve come across?

That technology will change how a business operates. It still needs people to use the technology accurately.

What metrics matter most in a tech project?

Time to value. Then you know the investment in £ and time is worth it.

Something you wish you’d known about your work when you first started?

Systems and governance aren't scary; they make a significant difference to achieving consistent quality results.

What did your biggest professional failure teach you?

No one wants a colleague to fail.  Ask for help early on.

The #1 thing that helps organisations get value from their technology projects?

Over-communicating what you are doing and why.  

Your parting piece of advice?

Always foster a positive and collaborative environment; recognise effort and tasks achieved, listen and show empathy.

Check out our vacancies

GB Reading

Consulting & Technology

Data Solution Architect - Data Engineering

About HSOHSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for. We are also proud to have been named the D365 Finance Microsoft Partner of the Year and Finalists for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Role Purpose This senior role combines technical leadership with strategic thinking to build, enhance, and deliver data solutions leveraging Microsoft Azure and Fabric. You will work closely with sales teams and clients to identify opportunities to optimize technology ecosystems, ensuring readiness for AI-driven transformation. You’ll support the development of a robust Data & AI framework, enabling scalable and future-ready solutions while mentoring the team to achieve technical and professional excellence. Key Responsibilities Design, implement, and optimize Azure-based data platforms, focusing on Fabric and AI readiness. Drive innovation in data solutions, ensuring alignment with clients’ evolving business needs. Oversee the end-to-end data lifecycle, including extraction, transformation, integration, and analytics. Collaborate with sales teams to identify and articulate technology enhancement opportunities for clients. Translate technical capabilities into commercial value propositions for stakeholders. Lead client discussions, presenting tailored solutions aligned with their digital transformation goals. Provide mentorship and leadership to the Data & AI team, fostering a culture of excellence and innovation. Support embedding a structured Data & AI framework, enabling scalability and standardisation across projects. Act as a technical advisor, supporting the professional development of team members. Anticipate and identify trends in data and AI technologies to future-proof client solutions. Advocate for and implement AI-enhanced capabilities in client ecosystems, leveraging the full Microsoft stack. Promote best practices in data governance, security, and scalability. 

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GB Manchester

Consulting & Technology

D365 Support Consultant

About HSO HSO Success and Ambition HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. PURPOSE OF THE ROLEYou will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO Customer base according to SLA and Customer Contractual requirements. REPORTING LINEAs part of the Support Team, you will report to a Support Team Lead. JOB FUNCTIONEnsure all support tickets are effectively managed with minimum disruption to the client.Support issues are responded to and resolved/plan established within agreed timescales. Provide regular feedback to customers regarding the progress of support ticket status.Test own allocated developments/fixes before delivering to customers.·       Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts’.·       Build great relationships and become a Trusted Advisor to your owned customers.Work as part of a the wider Managed Services team. Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines. Contribute to HSO's knowledge base by documenting and participating in internal training and knowledge-sharing programs.

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Remote GB

Consulting & Technology

AI Technical Architect

About HSO HSO Success and Ambition HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.  Job Purpose: The AI Architect will enable the creation of innovative, ethical, and reliable cloud solutions that stand out on a global scale to enhance the lives of people and organisations. This includes, but is not limited to: Supporting the development and implementation of our enterprise AI strategies and roadmaps. Scoping and leading the development of frameworks, reference architecture, tooling, costing, governing standards, and principles. Leading the design, migration, data modelling, implementation, testing, support, deployment, architecture, and maintenance of solutions that use, or will use AI in future. Qualify new customers and assist existing customers to envision new opportunities and map out enhancements to existing solutions that meet business needs.   Key Responsibilities:  Supporting customers with their AI Implementation across infrastructure, security, licensing, management, and migration. Lead, design and implement data driven AI projects end to end, working both independently and/or leading a team to meet project requirements.  Working collaboratively with our other Cloud Services teams to deliver exceptional solutions to our clients across the full range of Microsoft technologies. Reviewing and automating business processes. Work directly with the customer to scope out and deliver maintainable, well tested solutions that leverage cloud technologies where possible. Provide sound technical support to clients for common and complex Data & AI issues, while identifying opportunity for architectural, cultural, and technical improvements. Lead, design, and apply AI architecture patterns to projects and solutions.  Develop and improve AI solutions and related development lifecycles, using best practices and a DevOps mindset. Deliver workshops to clients to upskill them and support with the uptake of new technologies, while identifying opportunities for improvements in workshop design and delivery. Understand and implement solutions outside of AI that may interact with developed solutions. Proactively seek out and learn emerging technologies, explore new and innovative use cases, and build collective knowledge across the Aware Team.  Ensure you have a clear understanding of the HSO core values and HSO best practices. Act as a Mentor and coach for our Data & AI team to ensure team members are meeting their project and customer goals.

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