Micro Interview with Dan Rosehill

Micro Interview from our Micro lesson series with Dan Rosehill, Talent Acquisition Partner, HSO

Meet
Dan Rosehill
Talent Acquisition Partner

Enthusiasm doesn’t replace experience. Being optimistic is good, but check it with data and dialogue.

Dan Rosehill, a qualified barrister turned Talent Acquisition Partner and Employer Branding specialist, with a side passion as a professional drummer. Dan works in the recruitment team at HSO, a global Microsoft partner focused on Dynamics 365, Data & AI, and Power Platform.

His role is all about connecting great people with meaningful careers while shaping how we present HSO to the world. He works closely with leadership teams to build high-performing, future-ready teams and ensure we stand out in a competitive tech market.

Dan says, HSO is on an exciting journey as we evolve from a business apps specialist into a true cloud and data powerhouse. It’s a brilliant time to get involved, and I’m always open to conversations with people who want to be part of that growth.

What’s your work routine?

It's a daily mix of firefighting and forecasting, answering the now, while planning for the next wave of roles that haven’t even been scoped yet.

What’s one misconception about technology projects you’ve come across?

That good tech alone guarantees success. Without the right talent to implement, adapt, and run it, even the best platforms fall short.

What metrics matter most in a tech project?

Quality of hire and time-to-value. It's not just about how fast you fill a role, but how fast that person contributes meaningfully.

Something you wish you’d known about your work when you first started?

That roles evolve faster than job descriptions do. Stay close to the teams because the real needs are often unspoken.

What did your biggest professional failure teach you?

That enthusiasm doesn’t replace experience. Being optimistic is good, but check it with data and dialogue.

The #1 thing that helps organisations get value from their technology projects?

Investing in change management early. Technology can only deliver value if people understand it, adopt it, and embed it into their daily work.

Your parting piece of advice?

Think long-term in every hire. Today’s delivery lead could be tomorrow’s strategy owner so always hire with growth in mind.

Contact us

By using this form you agree to the storage and processing of the data you provide, as indicated in our privacy policy. You can unsubscribe from sent messages at any time. Please review our privacy policy for more information on how to unsubscribe, our privacy practices and how we are committed to protecting and respecting your privacy.

Check out our vacancies

GB Remote

Customer Success / Support

Managed Services - Pre-Sales Consultant

Managed Service Pre-Sales Consultant   About HSO:  HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security.  For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions.  At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders.  HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best.  About Managed Services:  HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms.   Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive.   At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business.    Purpose of the Role:  The Managed Services Pre-Sales Consultant (internal Bnext 2.3 Sales Manager, with commission scheme) is part of the UK managed services sales and pre-sales team and plays a critical role in shaping, renewing and growing managed services engagements. This role partners closely with Account Management, and Customer Teams to identify growth opportunities and design commercially sound Managed Services propositions aligned to customer needs.    The role is focused on renewals, RFP’s, customer take-ons, upselling and cross-selling services, translating customer requirements into clear service offerings and producing accurate, well-structured commercial proposals using pricing calculators and standard frameworks.    Demonstrable knowledge of the Microsoft platform is essential, particularly Dynamics 365 and Azure, combined with experience in Managed Services or long-term support models.  Key Responsibilities:  Renewals and Customer Growth:  Serve as a managed service solution specialist assisting with all customer renewals and new customers take-ons  Maintain strong collaboration with Industry Leads, wider Service lines, customer teams and Global Managed Services teams  Ensure customers always receive high quality managed service proposals ensuring HSO managed service offerings stays competitive in the UK marketplace   Work with Customer Teams and account managers to identify upsell and cross-sell opportunities based on customer maturity, usage and evolving needs  Work with Customer Teams and account managers to position additional services such as enhanced support, optimisation, monitoring, automation, or advisory services  Support all HSO teams with customer conversations providing structured, value-led proposals rather than reactive pricing  Commercials and Pricing:  Ensure all managed service proposals are delivered with accurate and competitive pricing using the latest HSO managed services pricing calculators and cost models   Ensure proposals are commercially viable, consistent and aligned to HSO’s approved services and delivery models   Delivery and creation of clearly articulated scope documentation to customer and HSO teams, identifying all service in and out of scope   Support deal governance, approvals and internal handover into delivery  Stakeholder Collaboration:  Work closely with Service Delivery Managers, Architects and Technical SMEs to validate scope and approach  Act as the bridge between technical teams and commercial stakeholders  Support consistent messaging across sales, pre-sales, and delivery  Contribute to the continuous improvement of Managed Services offerings and collateral  Promote awareness of additional and new services that customers may require or benefit from  Research and validate customer needs to support accurate solution design and scoping  Assist HSO managed service team with contract changes including drafting changes and pricing amendments  Proactively identify potential new service offerings and work creatively with stakeholders to develop effective new solutions  Reporting & Service Improvement:  Work with the Head of Managed Service Sales & Presales to gather insights and lessons learnt for successful and unsuccessful opportunities    Support customer teams in collecting and analysing data to improve service offerings and highlight any areas for growth services or new service offerings  Compliance & Internal Governance:  Ensure timely completion of internal processes in accordance with the Company Handbook  Work in alignment with HSO’s Quality System and governance requirements  Ensure all deals are compliant with HSO management authorisations rules      Experience & Skills:   Proven experience in a Pre-Sales, Solution Consulting, or Commercial role within Managed Services  Strong background in Microsoft-based solutions, ideally Dynamics 365 and Azure  Experience supporting contract renewals and growing existing customer accounts  Familiarity with Managed Services constructs such as SLAs, service tiers, fair usage, and transition models  Good working knowledge of the Microsoft ecosystem, including  Dynamics 365, Finance and Operations and or Customer Engagement  Azure services relevant to ERP, integration, security, and operations  Ability to hold credible conversations with technical and non-technical stakeholders  Comfortable discussing pricing, scope and value with customers  Strong written skills for proposals, statements of work and service descriptions  Confident presenter in customer-facing discussions and internal forums  Structured, analytical thinker with attention to detail  Desirable Skills:  Experience working for a Microsoft Partner or SI  Exposure to ITIL, service management, or customer success frameworks  Understanding of long-term support, optimisation, and platform evolution models  Has worked in a managed service environment and assisted in development of new service offerings       Personal Qualities:  Excellent Communication and Customer Interaction Skills   Ability to work under pressure and meet time limits   Self-motivated individual   Must have a logical mind set and the ability to trouble shoot complex issues   Ability to Manage Customer Expectations    Must have a logical mind set and the ability to trouble shoot complex issue   Team player willing to be part of a team as well as help teams grow and foster        

Learn more
GB Remote

Customer Success / Support

Managed Services - Business Lead Consultant

Managed Service Business Lead Consultant  About HSO:  HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security.  For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions.  At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders.  HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best.  About Managed Services:  HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms.   Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive.   At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business.    Purpose of the Role:  The Managed Services Business Lead Consultant known as a “BLC” (internal Bnext position 5.3 Lead Technical Consultant) is part of the UK managed services industry customer teams and plays a critical role in building long term partnership with our customers ensuring we deliver value through changes and improvements. This role partners closely with Account Management and Customer Teams to identify optimisation and continuous improvement opportunities building a backlog of work as well as assisting with service or project opportunities.    The role is focused on being a trusted advisory to those customers within the industry customer team engaging with customers on business process improvement and optimization through Microsoft technology. This role requires a deep understanding of managed services operations and the ability to drive value for our clients.      As a BLC you will be an integral part of the customer team, providing expert advice on business process optimization using Microsoft technology. You will support team colleagues in resolving disruptions and propose improvements to prevent future issues.      A proactive approach to client service, demonstrating the ability to anticipate client needs and provide innovative solutions is key in this role. This role offers the opportunity to make a significant impact on client operations while working within a dynamic, collaborative customer team environment. The Business Lead Consultant will play a crucial role in driving client satisfaction and business growth through expert advice and strategic technology implementation.   Key Responsibilities:  Backlog Ownership, Creation and Delivery:  Act as a lead consultant to plan the optimisation roadmap  Work with customer to build a roadmap of continuous improvement and engagement to assist in meeting the managed services targets for optimisations against our customer base  Liaise with clients in order to analyse business processes, clarify customer requirements and determine the scope of required solution  Business Process design/mapping and documentation  The creation of high quality and sustainable client solutions  Serve as a managed service solution specialist building strong relationships with customer assigned to the customer team, becoming a trusted advisor   Work with Customer Teams and account managers to identify upsell and cross-sell opportunities based on customer maturity, usage and evolving needs  Work with Customer Teams and account managers to position additional services such as enhanced support, optimisation, monitoring, automation, or advisory services  Support all HSO teams with customer conversations providing structured, value-led conversations rather than reactive services  Deliver high quality business and software application services to clients  Deliver and implement Dynamics D365FO and AX  Leading implementation streams through to delivery and initial post Go-Live support • Lead customer focused streamed solution playback sessions and perform fit gap analysis  Communicate progress updates to relevant parties both formally and informally  Commercials and Pricing:  Ensure all managed service proposals are delivered with accurate and competitive pricing using the latest HSO managed services pricing calculators and cost models   Ensure proposals are commercially viable, consistent and aligned to HSO’s approved services and delivery models   Delivery and creation of clearly articulated scope documentation to customer and HSO teams, identifying all service in and out of scope   Support deal governance, approvals and internal handover into delivery  Stakeholder Collaboration:  Maintain strong collaboration with Industry Leads, wider Service lines, customer teams and Global Managed Services teams  Meet customer expectations of business knowledge, skills and behaviour  Work closely with Customer Team and Technical SMEs to validate scope and approach  Act as the bridge between technical teams and commercial stakeholders  Support consistent messaging across sales, pre-sales, and delivery  Contribute to the continuous improvement of Managed Services offerings and collateral  Promote awareness of additional and new services that customers may require or benefit from  Research and validate customer needs to support accurate solution design and scoping  Assist HSO managed service team with contract changes including drafting changes and pricing amendments  Proactively identify potential new service offerings and work creatively with stakeholders to develop effective new solutions  Reporting & Service Improvement:  You actively engage in communication with your Customer Team Manager and customers to manage expectations regarding business improvement progress at customers, potential opportunities, and any issues at customer site. This includes regular status updates, addressing concerns, and ensuring that all parties are informed and aligned on objectives and timelines.   Support customer teams in collecting and analysing data to improve service offerings and highlight any areas for growth services or new service offerings  Compliance & Internal Governance:  Ensure timely completion of internal processes in accordance with the Company Handbook  Work in alignment with HSO’s Quality System and governance requirements  Ensure all deals are compliant with HSO management authorisations rules  Experience & Skills:   4+ years of hands-on software implementation experience with Dynamics 365 F&O in a Consulting role with 5+ years additional experience OR 4+ years working within a specific industry – Finance or ProServ  Expertise in providing consultancy over multiple modules in an D365FO / AX environment  Experience with Dynamics D365FO / AX in a Consulting or End User role   Adept at Business Requirement Analysis   Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade   Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible   Willingness to travel to support customers' requirements on site Proven experience in a Pre-Sales, Solution Consulting, or Commercial role within Managed Services  Strong background in Microsoft-based solutions, ideally Dynamics 365 and Azure  Ability to hold credible conversations with technical and non-technical stakeholders  Comfortable discussing pricing, scope and value with customers  Strong written skills for proposals, statements of work and service descriptions  Confident presenter in customer-facing discussions and internal forums  Structured, analytical thinker with attention to detail  Desirable Skills:  Experience working for a Microsoft Partner or SI  Exposure to ITIL, service management, or customer success frameworks  Understanding of long-term support, optimisation, and platform evolution models  Has worked in a managed service environment and assisted in development of new service offerings   Industry knowledge of Finance or Professional Services  Project Management Experience       Personal Qualities:  Excellent Communication and Customer Interaction Skills   Ability to work under pressure and meet time limits   Self-motivated individual   Must have a logical mind set and the ability to trouble shoot complex issues   Ability to Manage Customer Expectations    Must have a logical mind set and the ability to trouble shoot complex issue   Team player willing to be part of a team as well as help teams grow and foster      

Learn more
GB Manchester

Sales & Business Development

Cloud Solutions Sales Executive

Cloud Services Business Development Manager About HSO HSO is a business transformation partner with deep industry expertise and global reach. We help organisations unlock the full value of the Microsoft Cloud by combining Azure, Data, AI, Copilot, Security, and Business Applications to deliver intelligent, scalable digital platforms. Founded in 1987, HSO has more than 2,500 professionals across Europe, North America, and Asia and is a member of Microsoft’s Inner Circle representing the top one percent of partners worldwide. HSO’s market credibility is reinforced by independent analyst recognition. In The Forrester Wave: Microsoft Business Application Services Q1 2026, HSO was recognised as a Strong Performer and positioned among the largest global systems integrators in the market, reflecting our enterprise delivery capability, industry solutions, and deep Microsoft expertise. While this recognition highlights our heritage in transformation programmes, HSO’s strategic focus is centred on intelligent cloud platforms, strong data foundations, and next generation AI. Our innovation roadmap is evolving from Copilot enabled productivity to agentic AI solutions supported by dedicated AI innovation capabilities and joint initiatives with Microsoft. This positions HSO as a partner not only for digital transformation but for building more intelligent, automated, and data driven organisations. Purpose of the Role As a Cloud Services Business Development Manager, you will drive new business growth across HSO’s Microsoft Cloud portfolio. This is a commercially focused role responsible for generating pipeline, winning new logos, expanding existing accounts, and positioning HSO as a strategic cloud and AI partner. You will engage senior stakeholders in value led conversations, identify commercial opportunities across workloads, and shape multi service line propositions that maximise client impact and revenue growth. This role plays a key part in expanding HSO’s presence across Cloud, Data, AI, and platform modernisation. Job Function Commercial strategy and opportunity creation Develop and execute a go to market strategy across HSO’s Cloud, Data, and AI portfolio Identify, qualify, and pursue new business opportunities Build strong commercial relationships with CIOs, CTOs, CDOs, and senior business leaders Create and maintain a robust, high quality pipeline aligned to growth targets Solution portfolio positioning You will position HSO’s standard cloud workloads including: Data and AI Application modernisation Integration Infrastructure and security Custom application development You will align these capabilities to client priorities and business outcomes, ensuring clear commercial value articulation. Multi service line collaboration Collaborate with other sellers across Business Applications and Industry teams to shape multi service line deals Support cross sell opportunities, for example where a client enters via Finance but broader Cloud and Data opportunities exist Work collectively to optimise client budget allocation and maximise HSO’s overall account growth Sales execution Lead complex sales cycles from qualification through to closure Shape compelling commercial proposals and business cases Work closely with architects, industry experts, and delivery teams to ensure credible and competitive solutions Maintain strong pipeline discipline and accurate forecasting Partner with Microsoft on joint pursuits and co sell initiatives Leadership contribution Demonstrate leadership capability with the potential to build and support a cloud sales team over time Provide mentorship and commercial guidance to peers where required Contribute to shaping the future growth model of the Cloud business Market and thought leadership Represent HSO at events and executive forums Contribute to positioning HSO in Cloud, Data, and AI conversations in the market Track emerging technology and commercial trends The Internal Environment for Sellers HSO provides a collaborative and well enabled environment designed to support success in complex, multi workload sales. Access to technology expertise You will work alongside experienced cloud architects, data specialists, AI experts, security professionals, and industry consultants who bring deep capability across Microsoft technologies. Industry led selling Sector focused teams and industry accelerators support value led commercial conversations and help position HSO as a strategic partner. Microsoft alignment Our close relationship with Microsoft provides access to co sell opportunities, product insights, funding programmes, and innovation initiatives aligned to Azure, Copilot, and AI. Proven delivery capability HSO combines strategic consulting with strong delivery credibility supported by accelerators, templates, and AI driven automation that reduce risk and speed time to value. Market credibility Independent analyst recognition and enterprise references reinforce HSO’s reputation as a trusted partner, helping open doors with senior stakeholders. Qualifications Essential Proven success selling cloud, data, AI, or digital transformation services Strong understanding of Microsoft Azure and the Microsoft cloud ecosystem Experience leading complex, multi stakeholder sales cycles Strong commercial acumen and deal structuring capability Experience collaborating across service lines to shape multi workload propositions Ability to engage senior executives and influence strategic decisions Desirable Experience selling Data or AI platform solutions Experience in a leadership or sales management capacity Background working for a Microsoft partner, hyperscaler, or consultancy Experience with consumption based cloud commercial models Relevant Microsoft certifications   Personal Qualities Commercially driven and outcome focused Collaborative and comfortable in a matrix sales environment Strategic thinker with strong business acumen Credible communicator at senior executive level Entrepreneurial mindset with the ability to build and scale capability Curious and future focused  

Learn more
GB Manchester

Customer Success / Support

Systems & Maintenance Hub Engineer

About HSO      HSO is a Microsoft focused, business transformation partner, with deep industry expertise and global reach. We leverage the full power of the Microsoft Cloud to transform the way in which people work and engage customers, accelerating the impact of cloud transformation and improving overall business performance. By leveraging the power of Dynamics 365, Generative AI, Data, AI, Copilot capabilities and the Microsoft Cloud, HSO helps companies innovate faster, by modernizing business operations, adopting data-driven intelligent automation, delivering real-time insights and connecting the enterprise. Founded in 1987, HSO has more than 2,500 professionals throughout EMEA, the Americas and Asia and is one of the world’s top business solution and implementation partners. We are a member of Microsoft’s elite Inner Circle, representing the Top 1% of partners worldwide. HSO specializes in industry sectors such as Retail, Manufacturing, Professional Services, Financial Services and Public Sector. HSO has been recognized as the global winner of the 2023 Partner of the Year Award for D365 Finance and as a Finalist for D365 Sales and Marketing. In addition, we have been awarded ‘Best Tech Company 2021 to Work For’ and the ‘6th Best Large Company to Work For’ in 2022.  At HSO we take pride in being large enough to serve, but small enough to care. Both for our customers and colleagues. We are uniquely positioned to empower you to transform your career, without compromising your life goals and we take pride in investing as much in our people as we do in our clients. Our culture and values support entrepreneurial mindsets and attitudes, where your voice will always be heard.   Role Overview  Joining our Internal Systems team, you will act as the technical and operational engineer for our UK team and our Global Maintenance Hub.  You will manage the "health" of our IT systems, proactively identifying opportunities to consolidate vendors and services. While our Manchester footprint is evolving toward a cloud-hybrid model, you will ensure local business continuity and provide a vital support anchor for our junior team members. We are looking for someone with a drive to continuously improve, and we are happy to support you if you have the core technical experience and the aptitude to grow into these broader responsibilities.    Key Responsibilities  Global Maintenance & Strategic Optimization Service Consolidation: Proactively identify opportunities to streamline services, consolidate 3rd-party suppliers, and reduce technical debt across the Global IT Framework.  Global Collaboration: Participate in the Hub Owner Collaboration Forum to ensure Manchester’s local practices align with (and influence) global standards.  Proactive Maintenance: Move beyond reactive fixes to manage systemic health—including rigorous backup management, patch cycles, and lifecycle planning.  Mentorship: Act as the technical anchor for the local team, providing "on-the-job" coaching to junior staff during complex troubleshooting.     Systems & Infrastructure Ownership Core Infrastructure: Oversee the remaining physical footprint, including firewalls, access points, switches, and virtual servers (VMs).  Vendor Management: Act as the primary interface for 3rd-party specialists. You will manage these relationships to ensure project delivery and performance standards are met.  Asset Lifecycle: Oversee IT assets, including laptop provisioning, mobile contracts, and hardware warranties, ensuring the inventory is optimized for cost and performance.  Scheduled Maintenance: Execute necessary out-of-hours updates (e.g., server patching) to minimize impact. (Note: No formal 24/7 on-call rotation).     Compliance, Security & Documentation Security & Incidents: Investigate and resolve security-related incidents in collaboration with the Information Security Manager.  Audit Participation: Support ISO/Audit activities by ensuring all managed systems and controls are documented and followed correctly. Technical Documentation: Maintain and update critical environment records, including network diagrams (LAN/WAN/WLAN), IP ranges, and VLAN configurations.  Disaster Recovery: Ensure backup and DR protocols are documented, regularly tested, and updated.    Required Experience  Technical Knowledge Expert-level administration of Active Directory and Microsoft 365 (including SharePoint and Azure AD).  Strong grasp of networking fundamentals, such as: TCP/IP, DNS, DHCP, VPN, and Firewall administration.  Experience with server virtualization and backup solutions (SAN/NAS).  Familiarity with Windows deployment automation and mobile platforms (iOS/Android) is a plus.    Skills & Qualities  You will have the ability to solve complex problems independently within agreed timeframes.  You will be able to apply best practice to align the Maintenance Hub’s activities with wider organizational goals and business growth.  You will be able to explain high-level technical concepts to non-technical users and build strong relationships with global stakeholders.   Location This is an office-based role with expected attendance in our Manchester office in Sale 2-3 days per week.   Total Reward We offer competitive and equal pay which reflects the skills, experience and performance of the individual. Any reward package will be discussed honestly during the interview process. Our people have the opportunity to earn performance-based bonuses or commission, and everyone can benefit from paid holiday, private healthcare, private dental care, life assurance, pension, retail discounts and monthly wellbeing activities.   Studies suggest that women tend not to apply for a job if their CV isn’t a perfect fit. Here, talent takes precedence over experience. So if you like the role and think you could be great at it in time, go ahead and apply. HSO is an equal opportunity employer. We will consider for employment any applicant and provide reasonable accommodations for an individual with disabilities - just let us know how we can support you.  

Learn more