Managed Service Optimisation Consultant: Finance/ProServ 

Purpose of the Role: 

The Optimisation Consultant (internal Bnext position 4.4 Senior Consultant, or 4.5 Consultant) is a role within the HSO managed services industry focused customer team whose role is to deliver application consultancy, implementation services, presales, training and support to customers and colleagues, prospective customers and operational processes as required.  

As part of the customer team, you will deliver small projects and optimisations to existing customers, ensure all changes are delivered to high standards allowing our customer to achieve value from the changes and our support teams to seamlessly take them into service. Due to the nature of the job, you will be required to have broad knowledge of D365 modules including finance, trade and logistics, stock, warehousing, procurement and sourcing etc. An understanding of the wider Microsoft stack including Azure functionality, Data pipelines and integrations is also desirable. 

Key Responsibilities: 

Optimisation Delivery: 

• Liaise with clients to analyse business processes, clarify customer requirements and determine the scope of required solution. 

• Business Process design/mapping and documentation 

• Leading implementation streams through to delivery and initial post Go-Live support 

• Lead customer focused streamed solution playback sessions and perform fit gap analysis 

• Develop design specifications 

• Lead internal solutions design and process mapping workshops 

• Deliver and implement Dynamics D365FO and AX 

• Deliver high quality business and software application services to clients 

• The creation of high quality and sustainable client solutions 

• Deliver all consultancy according to our Project Methodology, ensuring that all software applications are implemented successfully according to the project plan 

• Meet customer expectations of business knowledge, skills and behaviour 

• Identify business/project risk and mitigate or communicate as necessary 

• Communicate progress updates to relevant parties both formally and informally 

• Achieve above-minimum levels of chargeable utilisation and charge-out rates 

• Participate in pre-sales activities as requested 

• Ensure customers always receive high quality optimisation services  

• Participate in daily and weekly Customer Team standups to maintain operational alignment 

Reporting & Service Improvement: 

• Support customer team in gathering insights on optimisations to present at customer service reviews 

• Support customer team in collecting and data to identify opportunities to improve customer environments and applications 

• Support customer team with recommend service adjustments or enhancements based on engagements with customers  

Compliance & Internal Governance: 

• Ensure timely completion of internal processes in accordance with the MAR, policies and Company Handbook 

• Work in alignment with HSO’s Quality System and governance requirements 

Experience & Skills:  

• Experience in multiple hands-on software implementations with Dynamics 365 F&O in a Consulting role within a functional role or relevant experience working within a specific industry – Finance or ProServ 

• Expertise in providing consultancy over multiple modules in an D365FO / AX environment 

• Excellent presentation, demonstration and training skills 

• Good written and verbal communication skills, in English  

• Experience with Dynamics D365FO / AX in a Consulting or End User role 

• Adept at Business Requirement Analysis 

• Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade 

• Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible 

• Willingness to travel to support customers’ requirements on site, if required