Life at HSO
Katie Freitas
Cross-Industry & Client Marketing Manager
HSO India | Technical Data Lead (Fabric & Azure) | 10+ Years
Remote, IN
Data & AI
Full-Time
HSO India | Technical Data Lead (Fabric & Azure) | 10+ Years
Remote, IN
Data & AI
Full-Time
Role introduction
LEAD DATA ENGINEER – MICROSOFT FABRIC & AZURE
HSO India Pvt. Ltd.
Experience | 10+ Years |
Work Mode | Remote / Work From Home |
Notice Period | Immediate to 30 Days |
Employment Type | Full-Time |
Salary | Best in the Market |
About the Role
HSO is looking for an experienced Lead Data Engineer with 10+ years of experience in designing, developing, and implementing scalable data engineering solutions. The ideal candidate will have strong hands-on expertise in Microsoft Fabric and Microsoft Azure, along with experience in modern data platforms, data pipelines, data warehousing, ETL/ELT, and cloud-based data engineering.
Microsoft Fabric and Microsoft Azure are MANDATORY requirements for this position.
Key Responsibilities
- Lead the design and development of enterprise-grade data engineering solutions using Microsoft Fabric and Azure.
- Design scalable and reliable data pipelines for batch and real-time data processing.
- Develop and optimize ETL/ELT processes using modern Azure and Microsoft Fabric technologies.
- Work extensively with Microsoft Fabric Data Factory, Lakehouse, Data Warehouse, OneLake, and related Fabric components.
- Design and implement solutions using Azure Data Factory, Azure Data Lake Storage Gen2, Azure Synapse Analytics, Azure SQL, and other Azure data services.
- Develop data ingestion, transformation, cleansing, and integration processes from multiple source systems.
- Implement data models and data warehouse solutions supporting analytics and reporting requirements.
- Optimize data pipelines, queries, storage, and processing performance.
- Establish data quality, security, governance, and monitoring practices.
- Collaborate with Data Architects, Solution Architects, BI Developers, and business stakeholders.
- Provide technical leadership and mentoring to data engineering teams.
- Participate in solution design, estimation, code reviews, troubleshooting, and production support.
Mandatory Skills – Microsoft Fabric
- Strong hands-on experience with Microsoft Fabric Data Factory.
- Hands-on experience with Fabric Lakehouse and Fabric Data Warehouse.
- Strong understanding of OneLake.
- Experience with data pipelines, notebooks, and Dataflows Gen2.
- Experience with Fabric architecture, workspace management, data ingestion, transformation, and optimization.
Mandatory Skills – Microsoft Azure
- Strong hands-on experience with Azure Data Factory (ADF).
- Azure Data Lake Storage Gen2.
- Azure Synapse Analytics and Azure SQL.
- Azure Databricks and Azure Storage.
- Azure Functions / Logic Apps.
- Azure Key Vault, monitoring, and security services.
Technical Skills
- 10+ years of experience in Data Engineering / Data Platform development.
- Strong SQL and database development skills.
- Experience with Python and/or PySpark.
- Strong understanding of ETL/ELT and data pipeline development.
- Experience with Data Warehousing, dimensional modelling, and Lakehouse architecture.
- Knowledge of batch and real-time data processing.
- Experience with APIs, structured and unstructured data sources.
- Experience with Git, CI/CD, and DevOps practices.
- Knowledge of data security, governance, lineage, and data quality.
- Experience troubleshooting and optimizing complex data pipelines.
Leadership & Collaboration
- Proven ability to lead technical discussions and data engineering initiatives.
- Ability to translate business requirements into scalable technical solutions.
- Strong stakeholder management and communication skills.
- Experience mentoring data engineers.
- Ability to work independently in a remote environment.
- Strong analytical and problem-solving capabilities.
Preferred / Good-to-Have Skills
- Microsoft Certified: Azure Data Engineer Associate or equivalent certification.
- Experience with Power BI and Microsoft Power Platform.
- Experience integrating Dynamics 365 / Dataverse data.
- Experience with Microsoft Purview and Azure DevOps.
- Knowledge of real-time analytics and event-driven architectures.
- Experience with enterprise data migration and modernization projects.
Education
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
- Relevant Microsoft/Azure certifications will be an advantage.
Candidate Profile
- 10+ years of relevant Data Engineering experience.
- Strong hands-on experience with Microsoft Fabric – Mandatory.
- Strong hands-on experience with Microsoft Azure Data Services – Mandatory.
- Available to join immediately or within 30 days.
- Excellent communication and stakeholder management skills.
- Ability to independently lead data engineering projects and provide technical guidance.
Why Join HSO?
- Opportunity to work on global enterprise data and cloud transformation projects.
- Work with modern Microsoft technologies including Microsoft Fabric and Azure.
- Remote / Work From Home opportunity.
- Exposure to international clients and large-scale data platforms.
- Opportunity to work with a highly skilled and collaborative technology team.
Apply now!
Fill out the form below, include your resume and we will get in touch with you shortly.
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ERP & CRM (e.g. D365 F&O, D365CE)
HSO IND - Senior Technical Consultant - Dynamics 365 CE
Job Role: Senior Technical Consultant Location: Remote About HSO HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specialising in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. From online chess tournaments to coffee mornings, to Netflix and book clubs, virtual singing classes, online yoga – the list is endless! Key Responsibilities: As a Senior Dynamics 365 CE Consultant, you will oversee your own career and personal development with the support of our organization, working side by side with the customers, making a difference. Just in a few weeks’ time you will be ready to step into the exciting world of business consultancy and business processes, supported by the newest Microsoft solutions. Experience with requirement gathering, design, develop and implement Dynamics 365 CE solutions of Sales, Customer Service, Field Service, Marketing and Project Operations for AEC (Architecture, Engineering, Construction) and Legal Industries. Deliver high quality business and software application services to clients. The creation of high quality and sustainable client solutions. Strong understanding of D365 CE architecture and customization capabilities. Strong technical background in Dynamics 365 CE Customization & Configuration and Power Platform. Highly skilled in Plugins, Custom API, JavaScript/Typescript, Power Automate and Power Apps for Dynamics 365 CE to extend and enhance core functionalities. Understanding of Dataverse security roles, field-level security, and environment governance Design and extend model-driven apps, with exposure to canvas apps where required. Experience in Third-party Integration and Azure Integrations (Azure Functions, Azure Logic Apps, Azure Service Bus) and Portals/Power Pages. Good to have experience in configuring build and release pipelines using YAML in Azure DevOps. Good to have experience in Power BI Reporting/Dashboards. Good to have exposure to ETL (Azure Data Factory / SSIS / Any other Data Migration exp) Experience with version control systems like GIT, build automation, and release management using Azure DevOps. Enforce best practices for coding standards, ensuring high-quality, maintainable, and efficient code. Analyze and troubleshoot complex issues, providing effective and timely solutions. Conduct code reviews to provide constructive feedback and mentor junior developers. Collaborate with cross-functional teams to identify and resolve challenges in the development process. Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. Meet customer expectations of business knowledge, skills and behaviour. Identify business/project risk and mitigate or communicate as necessary. Communicate progress updates to relevant parties both formally and informally. Participate in pre-sales activities as requested. Apart from the development tasks, should involve on the Architect roles and responsibilities. Always represent HSO in a professional and positive manner. Advise customers on industries best practices in a proactive rather than passive way Certifications: Power Platform Developer Associate (PL-400) PL-600: Microsoft Power Platform Solution Architect Qualifications and Skills: Bachelor’s degree Excellent written and verbal communication skills. Minimum 5 years of proven hands-on experience in CE Configuration, customization, standard workflows, Power Automate Flows, Dashboards, Model Driven App, Fetch XML, forms and views is a must. Benefits: Health Insurance Food Coupons Gym and Telephone/Internet bill Reimbursement Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years) PF NPS (Optional) HSO Perks Great Work Culture
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO IND - Functional Consultant - Dynamics 365 Project Operations & Sales
Job Role: Lead Functional Consultant Location: Remote About HSO HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specializing in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. Experience Required: 8+ years Role Summary HSO is seeking experienced Dynamics 365 Functional professionals for a strategic digital transformation program involving Dynamics 365 Sales, Customer Service, Field Service, Marketing, Power Platform, Project Operations, Finance & Operations, Dual-write, AI/Copilot capabilities and advanced analytics. The project includes enterprise-grade implementation and optimization of business processes across sales, project management, resource management, forecasting, invoicing, reporting and automation. Job Purpose To lead and deliver Dynamics 365 Project Operations and Sales implementations across customer engagements, ensuring successful solution design, process optimization, deployment and adoption. The role will act as the primary functional lead for customer workshops, solution architecture discussions and implementation delivery while supporting pre-sales and customer relationship management activities. The role focuses on solution strategy, stakeholder management, governance, functional leadership and ensuring scalable CRM implementations aligned with business objectives. Key Responsibilities Lead CRM solution design and functional architecture discussions. Review and approve functional designs, user stories and configurations. Lead functional workshops and discovery sessions for Dynamics 365 Sales and Project Operations implementations. Drive end-to-end solution design across Sales, Project Operations, Finance & Operations and Dual-write integrations. Work closely with stakeholders to define business processes, project delivery models, governance and transformation of roadmaps. Lead implementation activities related to Leads, Opportunities, Projects, Tasks, Journals, Vendors, Price Lists, Time & Expense management, Forecasting, Budgeting, Invoicing and Resource Utilization. Design and Oversee Schedule Board, Resource Requisition, Resource Assignment and Task Planning Lead design and optimization of complete sales lifecycle processes. Define and improve: Lead Lifecycle Management Lead to Opportunity process Opportunity Management Quote to Order process Product & pricing management Sales forecasting and pipeline management Provide recommendations for sales automation and process optimization. Lead AI and Copilot adoption initiatives including Sales Copilot, AI Agents, Activity Tracking and intelligent automation. Collaborate with technical teams for integrations, Power Platform solutions, Canvas Apps, dashboards and reporting. Define reporting strategy using Power BI, embedded analytics and operational dashboards. Support pre-sales activities, solution demos, estimation and customer presentations. Mentor consultants and ensure best practices, governance and delivery quality. Ensure projects are delivered within agreed timelines, quality standards and budget. Deliver end-user and key-user training sessions. Required Skills 8+ years of experience in Dynamics 365 implementations. Strong expertise in Dynamics 365 Sales module including: Sales lifecycle Lead management Quote-to-order processes Security design Dashboard & reporting management Strong experience in Dynamics 365 CE Project Operations including: Project-based sales to delivery lifecycle Project setup and Work Breakdown Structure (WBS) / task planning Resource scheduling and bookings Project documentation and knowledge management Project contracts, milestones and invoicing schedules Time & expense capture and approval processes Cost and revenue recognition profiles Billing, forecasting and profitability management Understanding of Marketing and Customer Service Strong understanding of Dynamics 365 Finance & Operations integration with Project Operations using Dual Write Experience working on projects with Copilot, AI Agents, automation. Experience working on: Customer Engagement to finance integration scenarios Project contract synchronization Resource and transaction synchronization Project invoice and financial integration processes Dual Write mappings, troubleshooting, and synchronization monitoring Proven track record implementing Dynamics 365 Project Operations solutions in large-scale enterprise deployments, preferably across multi-country rollouts. Experience as a Functional Lead or Senior Consultant in at least one international end-to-end Dynamics 365 CRM implementation project, preferably with intercontinental rollouts. Experience conducting customer workshops and requirement gathering sessions. Strong understanding of implementation methodologies. Experience working in Agile delivery models. Preferred pre-sales experience including: Solution demonstrations Estimations RFP/RFI responses Customer presentations and workshops Strong stakeholder management and customer-facing communication. Ability to lead global implementations and distributed teams. Strong analytical and business process mapping skills. Ensure alignment with Microsoft best practices and industry standards. Microsoft certifications in Dynamics 365 are preferred. Relevant Certifications Microsoft Certified: Dynamics 365 Project Operations Functional Consultant Associate Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate Microsoft Certified: Power Platform App Maker Associate (preferred) Project Scope Includes Dynamics 365 Sales Dynamics 365 Project Operations Dynamics 365 Finance & Operations Dual-write Integration Power Platform Copilot and AI Agents Power BI Dashboards and Reporting Lead & Opportunity Management Projects, Tasks, Journals and Vendors Resource Utilization and Forecasting Schedule Board and Resource Assignments Time & Expense Management Canvas Apps for Time Entries Budgeting, Forecasting and Invoicing Analytics, Reporting and Activity Tracking HSO is looking for highly motivated professionals with strong consulting, communication, and customer engagement skills capable of delivering enterprise-scale Dynamics 365 transformation programs.
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO India - Senior/Lead CE Functional Consultant - Dynamics 365 Project Operations & Sales
Job Role: Lead Functional Consultant Location: Remote About HSO HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specializing in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. Experience Required: 8+ years Role Summary HSO is seeking experienced Dynamics 365 Functional professionals for a strategic digital transformation program involving Dynamics 365 Sales, Customer Service, Field Service, Marketing, Power Platform, Project Operations, Finance & Operations, Dual-write, AI/Copilot capabilities and advanced analytics. The project includes enterprise-grade implementation and optimization of business processes across sales, project management, resource management, forecasting, invoicing, reporting and automation. Job Purpose To lead and deliver Dynamics 365 Project Operations and Sales implementations across customer engagements, ensuring successful solution design, process optimization, deployment and adoption. The role will act as the primary functional lead for customer workshops, solution architecture discussions and implementation delivery while supporting pre-sales and customer relationship management activities. The role focuses on solution strategy, stakeholder management, governance, functional leadership and ensuring scalable CRM implementations aligned with business objectives. Key Responsibilities Lead CRM solution design and functional architecture discussions. Review and approve functional designs, user stories and configurations. Lead functional workshops and discovery sessions for Dynamics 365 Sales and Project Operations implementations. Drive end-to-end solution design across Sales, Project Operations, Finance & Operations and Dual-write integrations. Work closely with stakeholders to define business processes, project delivery models, governance and transformation of roadmaps. Lead implementation activities related to Leads, Opportunities, Projects, Tasks, Journals, Vendors, Price Lists, Time & Expense management, Forecasting, Budgeting, Invoicing and Resource Utilization. Design and Oversee Schedule Board, Resource Requisition, Resource Assignment and Task Planning Lead design and optimization of complete sales lifecycle processes. Define and improve: Lead Lifecycle Management Lead to Opportunity process Opportunity Management Quote to Order process Product & pricing management Sales forecasting and pipeline management Provide recommendations for sales automation and process optimization. Lead AI and Copilot adoption initiatives including Sales Copilot, AI Agents, Activity Tracking and intelligent automation. Collaborate with technical teams for integrations, Power Platform solutions, Canvas Apps, dashboards and reporting. Define reporting strategy using Power BI, embedded analytics and operational dashboards. Support pre-sales activities, solution demos, estimation and customer presentations. Mentor consultants and ensure best practices, governance and delivery quality. Ensure projects are delivered within agreed timelines, quality standards and budget. Deliver end-user and key-user training sessions. Required Skills 8+ years of experience in Dynamics 365 implementations. Strong expertise in Dynamics 365 Sales module including: Sales lifecycle Lead management Quote-to-order processes Security design Dashboard & reporting management Strong experience in Dynamics 365 CE Project Operations including: Project-based sales to delivery lifecycle Project setup and Work Breakdown Structure (WBS) / task planning Resource scheduling and bookings Project documentation and knowledge management Project contracts, milestones and invoicing schedules Time & expense capture and approval processes Cost and revenue recognition profiles Billing, forecasting and profitability management Understanding of Marketing and Customer Service Strong understanding of Dynamics 365 Finance & Operations integration with Project Operations using Dual Write Experience working on projects with Copilot, AI Agents, automation. Experience working on: Customer Engagement to finance integration scenarios Project contract synchronization Resource and transaction synchronization Project invoice and financial integration processes Dual Write mappings, troubleshooting, and synchronization monitoring Proven track record implementing Dynamics 365 Project Operations solutions in large-scale enterprise deployments, preferably across multi-country rollouts. Experience as a Functional Lead or Senior Consultant in at least one international end-to-end Dynamics 365 CRM implementation project, preferably with intercontinental rollouts. Experience conducting customer workshops and requirement gathering sessions. Strong understanding of implementation methodologies. Experience working in Agile delivery models. Preferred pre-sales experience including: Solution demonstrations Estimations RFP/RFI responses Customer presentations and workshops Strong stakeholder management and customer-facing communication. Ability to lead global implementations and distributed teams. Strong analytical and business process mapping skills. Ensure alignment with Microsoft best practices and industry standards. Microsoft certifications in Dynamics 365 are preferred. Relevant Certifications Microsoft Certified: Dynamics 365 Project Operations Functional Consultant Associate Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate Microsoft Certified: Power Platform App Maker Associate (preferred) Project Scope Includes Dynamics 365 Sales Dynamics 365 Project Operations Dynamics 365 Finance & Operations Dual-write Integration Power Platform Copilot and AI Agents Power BI Dashboards and Reporting Lead & Opportunity Management Projects, Tasks, Journals and Vendors Resource Utilization and Forecasting Schedule Board and Resource Assignments Time & Expense Management Canvas Apps for Time Entries Budgeting, Forecasting and Invoicing Analytics, Reporting and Activity Tracking HSO is looking for highly motivated professionals with strong consulting, communication, and customer engagement skills capable of delivering enterprise-scale Dynamics 365 transformation programs.
IN Bengaluru
Consulting & Advisory
HSO IND | D365 F&O Technical Consultant
We are looking for a mid-level D365 F&O Technical Consultant to work on product/platform development. This role focuses on building scalable, reusable, and upgrade-safe solutions that can be deployed across multiple customers or business units. You will contribute to the design and development of product features, frameworks, and integrations within the D365 F&O ecosystem. Key Responsibilities:• Assist in designing and developing features, modules, and reusable components on the D365 F&O platform using X++, Azure services, and Microsoft stack.• Collaborate with product managers and senior developers to understand product requirements and contribute to technical solutioning.• Build and enhance data entities, reports, business logic, and user interface components.• Contribute to the creation of product APIs and integrations using OData, REST, or Azure Logic Apps.• Participate in code reviews, unit testing, and debugging to ensure high-quality, reliable code.• Maintain technical documentation for developed features.• Stay up to date with D365 F&O updates, Microsoft roadmap, and apply relevant features to enhance product functionality.• Works independently as well as in a team environment.• Works toward learning new modules / technologies as per the project requirements.Required Skills & Experience:• 4-7 years of experience working with D365 F&O, Dynamics AX, or relevant ERP product development.• Solid understanding of object-oriented programming; experience with X++, C#, or similar languages.• Familiarity with database concepts, SQL, and basic reporting tools.• Interest in building scalable, reusable product features rather than project-specific customizations.• Strong analytical thinking and willingness to work across both frontend and backend components.• Good communication and documentation skills.• Ability to work in an agile, collaborative team environment.
IN Bengaluru
ERP & CRM (e.g. D365 F&O, D365CE)
HSO India | Senior CRM Developer | 7+ Years
Job Role: Senior Technical Consultant Location: Remote About HSO HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specializing in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever. Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. Key Responsibilities: As a Senior CE Technical Consultant, you will oversee your own career and personal development with the support of our organization, working side by side with the customers, making a difference. Just in a few weeks’ time you will be ready to step into the exciting world of business consultancy and business processes, supported by the newest Microsoft solutions. Experience with requirement gathering, design, develop and implement Dynamics 365 CE solutions of Sales, Customer Service, Field Service, Marketing and Project Operations for AEC (Architecture, Engineering, Construction) and Legal Industries. Deliver high quality business and software application services to clients. The creation of high quality and sustainable client solutions. Strong understanding of D365 CE architecture and customization capabilities. Strong technical background in Dynamics 365 CE Customization & Configuration and Power Platform. Highly skilled in Plugins, Custom API, JavaScript/Typescript, Power Automate and Power Apps for Dynamics 365 CE to extend and enhance core functionalities. Understanding of Dataverse security roles, field-level security, and environment governance Design and extend model-driven apps, with exposure to canvas apps where required. Experience in Third-party Integration and Azure Integrations (Azure Functions, Azure Logic Apps, Azure Service Bus) and Portals/Power Pages. Experience in configuring build and release pipelines using YAML in Azure DevOps. Good to have experience in Power BI Reporting/Dashboards. Good to have exposure to ETL (Azure Data Factory / SSIS / Any other Data Migration exp) Experience with version control systems like GIT, build automation, and release management using Azure DevOps. Enforce best practices for coding standards, ensuring high-quality, maintainable, and efficient code. Analyze and troubleshoot complex issues, providing effective and timely solutions. Conduct code reviews to provide constructive feedback and mentor junior developers. Collaborate with cross-functional teams to identify and resolve challenges in the development process. Deliver all consultancy according to the HSO Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. Meet customer expectations of business knowledge, skills, and behavior. Identify business/project risk and mitigate or communicate as necessary. Communicate progress updates to relevant parties both formally and informally. Participate in pre-sales activities as requested. Apart from the development tasks, should involve on the Architect roles and responsibilities. Always represent HSO in a professional and positive manner. Advise customers on industries best practices in a proactive rather than passive way Certifications: Power Platform Developer Associate (PL-400) PL-600: Microsoft Power Platform Solution Architect Qualifications and Skills: Bachelor’s degree Excellent written and verbal communication skills. Minimum 5 years of proven hands-on experience in CE Configuration, customization, standard workflows, Power Automate Flows, Dashboards, Model Driven App, Fetch XML, forms and views is a must. Benefits: Health Insurance Food Coupons Gym and Telephone/Internet bill Reimbursement Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years) PF NPS (Optional) HSO Perks Great Work Culture
IN Bengaluru
Consulting & Advisory
HSO IND | MS | D365 FO Senior Technical Consultant
Job Description The IT D365 F&O Developer is responsible for designing, developing, customizing, and maintaining Microsoft Dynamics 365 Finance & Operations applications to meet business needs. The role focuses on delivering high-quality solutions that enhance operational efficiency, support digital transformation, and integrate seamlessly with other enterprise systems. Core Responsibilities · Develop, customize, and maintain D365 F&O functionalities using X++, Azure DevOps, and related Microsoft technologies. · Collaborate with functional consultants and business analysts to translate requirements into accurate, scalable technical solutions. · Integrate D365 F&O with other enterprise platforms (e.g., Power Platform, Azure Logic Apps, API frameworks). · Manage code promotion, deployments, and version control through Azure DevOps or Lifecycle Services (LCS). · Conduct performance tuning, troubleshooting, and technical support for both production and non-production environments. · Ensure adherence to Microsoft best practices, security standards, and ITIL-based service management processes. Technical Competences · Strong knowledge of D365 F&O architecture, data model, and extensibility framework. · Experience with X++, C#/.NET, SQL Server, and Power Platform (Power Apps, Power Automate). · Skilled in data integration (ODATA, Data Entities, REST APIs) and reporting (SSRS, Power BI). · Familiarity with version control, CI/CD pipelines, and automated testing within Azure DevOps. · Understanding of LCS project management, monitoring tools, and deployment strategies. Domain Expertise · Financial and operational processes — general ledger, procurement, inventory, manufacturing, and project management. · Understanding of end-to-end ERP lifecycle: from design and configuration to deployment and support. · Experience working in industries such as manufacturing, retail, logistics, or professional services is a plus. · Awareness of compliance, audit trails, and data governance (especially in finance and operations contexts). Soft Skill Competences · Analytical thinking: Able to diagnose complex issues, find root causes, and propose structured solutions. · Collaboration: Works effectively in cross-functional teams, bridging communication between technical and business stakeholders. · Adaptability: Quickly learns new Microsoft technologies and adopts continuous improvement practices. · Communication: Explains technical concepts in clear, non-technical language and documents code and system logic precisely. · Accountability: Takes ownership of deliverables, ensuring development quality and adherence to timelines. · Proactive problem-solving: Identifies potential system risks or design flaws early and suggests alternatives. · Customer mindset: Understands how technical work supports business value and user experience.
NL Amsterdam
Software Engineering & Development
Senior Product Architect
Senior Product Architect for Supply Chain Management HSO Studio Location: Remote Role overview The (Lead) Product Architect will provide product architecture leadership across our Advanced Supply Chain Management (ASCM) bundle of products for Microsoft Dynamics 365 Supply Chain Management. Built specifically for manufacturers and wholesale distributors, ASCM empowers organizations to streamline operations, improve fulfillment flexibility, and elevate the customer experience in a complex, omnichannel world. ASCM includes the following products, all designed to work together: Advanced Order Management, Advanced production Control, Advanced Warehouse Management, Essentials, Agent Integration Platform, Product Search and optional add-on Advanced Finance. This is an inward-facing technical product role responsible for translating business requirements from the Product Manager into scalable, high-quality technical solutions across multiple products within a domain. This position ensures product architecture, delivery, releases, and cross-product dependencies are aligned and effectively coordinated. You will safeguard the functional and technical feasibility, integrity, and quality of the product scope, while supporting domain-level alignment and enabling the product development team to deliver against the strategic product roadmap. Key responsibilities Define Product Architecture Partner with the Product Manager to understand the product vision, strategy, customer and market needs, and roadmap. Contribute to the product vision and roadmap based on deep functional and technical expertise, product feedback, and emerging technology insights. Document functional and technical requirements, solution designs, architectural principles, and technical decisions. Validate technical feasibility, performance impact, scalability, and product integrity together with the lead developer. Align technical design with user experience, persona-based user stories, business requirements, and the overall product strategy. Ensure desired features are designed as part of a cohesive, scalable, and functional product. Work with the product team to apply Studio’s newly defined AI technology, processes, and ways of working Oversee Product Development & Support Own and manage the product backlog, translating prioritised roadmap initiatives into epics and actionable work items. Work with development teams to design, build, test, and release products against the prioritised backlog and defined architecture. Facilitate development team ceremonies, support delivery cadence, and track progress against agreed work items and release schedules. Ensure the development team has a clear understanding of objectives, customer-driven requirements, and expected outcomes. Coordinate the product development lifecycle to ensure timely delivery and high-quality implementation. Manage implementation quality, testing outcomes, documentation, release notes, and complex Level 4 support topics. Align Cross-Product Architecture (Lead) Maintain an overview of all products within the domain and ensure architectural consistency across patterns, integrations, and technical decisions. Identify cross-product dependencies, assess the impact of new features, and mitigate architectural risks across the domain. Coordinate Domain Releases (Lead) Coordinate domain-level release planning, aligning scope, dependencies, timelines, and release practices across products. Support predictable delivery by proactively identifying and resolving cross-product risks and blockers. Facilitate Product Architect Alignment (Lead) Facilitate alignment among the team’s Product Architects, clarify ownership and responsibilities, and support decision-making on complex topics. Act as a trusted sparring partner for complex functional and technical matters across the domain. Qualifications Bachelor’s degree or equivalent Relevant experience as a Product Architect, Solution Architect, or similar role within a product development environment. Strong knowledge of the Microsoft technology stack, including Azure, Dynamics 365, Dynamics 365 SCM, and Power Platform. Proven experience with supply chain management in the wholesale, distribution, or manufacturing industry Understanding of modern product discovery and delivery methods, including user-experience-focused product design frameworks. Strong business and technical acumen, with the ability to translate business requirements into functional designs and technical specifications. Experience managing product lifecycles, backlogs, work plans, releases, and prioritised support requests. Strong collaboration, stakeholder management, analytical, and problem-solving skills. Ability to align architecture, dependencies, release planning, and risks across multiple products within a domain. Curious and proactive in exploring AI and modern technologies, with a strong continuous learning mindset and the ability to translate technological developments into business value. What we offer Competitive salary and benefits package The opportunity to shape product development at the forefront of Microsoft innovation, building technology products that drive business transformation. Opportunity to work with a talented and dynamic global team Professional growth and development opportunities
US Remote
Sales & Business Development
Business Development Director
Position HSO in prospecting, qualifying, consultative selling and closing new business Possess a deep understanding of Microsoft technologies, especially those relevant to the Professional Services sector Develop and manage all phases of the sales cycle including prospecting, qualifying, consultative selling and closing new business Lead introductory meetings with prospects with a consultative sales approach to solve Professional Services client problems and position the value of HSO Develop strategic accounts and execute sales strategies with defined sales plays Utilize a consultative sales approach to solve client problems and position the value of HSO Work proactively and independently as a hunter, developing relationships, driving new business by demonstrating how HSO will meet our clients' business needs Collaborate with delivery and pre-sales teams to ensure proposed solutions align with Professional Services client requirements Working with Marketing and Business Development personnel to help develop lead generation campaigns along with target marketing to specific verticals Utilize your previous Microsoft experience to respond to RFPs and close business You’re great at… Develop and execute measurable sales activities focusing on Microsoft-centric solutions and services Collaborate with the sales team, management, and technical experts to identify target markets Build and maintain strong relationships with existing and prospective Professional Services clients to understand their business challenges, goals, and objectives, and align HSO offerings to meet their needs Identify new business opportunities and proactively generate leads through networking, industry events, referrals, and digital marketing initiatives Develop and nurture a robust pipeline of prospects to achieve and exceed sales targets Leverage your sales knowledge and existing Microsoft ecosystem network to position HSO solutions effectively Manage the end-to-end sales process, including lead qualification, solution scoping, negotiation, and contract close Stay updated on the latest trends, advancements, and competitive landscape as it pertains to Professional Services within the Microsoft ecosystem Sound interesting? If so, you’ll have… Degree in Business, Computer Science, Finance or a related discipline or equivalent education 4+ years of experience in selling Microsoft Business Applications and/or Cloud or related services Prior consulting, business analyst, implementation, or product support experience required, specifically relating to Microsoft Business Solutions Prior sales experience selling Enterprise Solutions, preferably Microsoft Strong and established Professional Services client base within the space Proven ability to navigate difficult conversations and drive effective solutions to business problems with knowledge of pricing tactics and strategies Proven experience in closing business for business applications/technology sales as an Account Executive or Sales Representative in the Professional Services sector Ability to thrive in a dynamic and entrepreneurial environment and to work with a team Ability to travel 30% or more The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.
GB Manchester
Cloud & Infrastructure
Cloud Solution Architect
Cloud Solution Architect - Data & AI Location: UK (Hybrid)Practice: Data & AI About HSO HSO is a Business Transformation Partner with deep industry expertise and global reach. As one of Microsoft's leading partners, we help organisations unlock the full potential of Microsoft Dynamics 365, Azure, Data and AI technologies to deliver meaningful business outcomes. With operations across Europe, North America and Asia, HSO combines industry knowledge, technical excellence and a people-first culture to help customers modernise their businesses, transform operations and embrace innovation with confidence. As demand for Data & AI solutions continues to accelerate, we're expanding our Data & AI practice and looking for experienced Cloud Solution Architects to help shape the next generation of customer transformation programmes. The Role As a Cloud Solution Architect - Data & AI, you'll play a pivotal role in shaping and qualifying customer opportunities across the Microsoft cloud ecosystem. This is a highly visible role that sits at the intersection of sales, enterprise architecture and delivery, combining technical leadership with commercial thinking. You'll work closely with customers, Microsoft and internal stakeholders to understand business challenges, identify opportunities, design compelling solutions and create clear pathways from initial discovery through to successful delivery. You'll help organisations transform the way they use data, analytics and artificial intelligence, translating business ambition into practical, costed and deliverable solutions. Success in this role requires more than technical expertise. You'll need strong consulting and stakeholder management skills, the confidence to challenge assumptions, and the commercial awareness to ensure opportunities are both valuable for clients and aligned with HSO's delivery capability. What You'll Be Doing Opportunity Qualification & Solution Shaping Lead Data & AI opportunity qualification alongside Account Managers, Business Development teams and Enterprise Architects. Facilitate customer discovery workshops, architecture assessments and strategic discussions. Understand customer business drivers, challenges and desired outcomes. Help customers define realistic transformation roadmaps aligned to business priorities. Qualify opportunities using structured sales and consulting methodologies, including MEDDIC/MEDDICC approaches. Solution Architecture & Advisory Design end-to-end Data & AI solutions using Microsoft technologies and best practices. Shape modern analytics, AI and data platform architectures that are commercially viable and technically deliverable. Provide architectural leadership across data platform modernisation, analytics, AI and automation initiatives. Ensure alignment with Microsoft Cloud Adoption Framework and Azure Well-Architected principles. Communicate architectural trade-offs and recommendations to both technical and non-technical audiences. Commercial Leadership Translate customer requirements into proposals, statements of work, delivery plans and business cases. Produce solution estimates, cost models and phased implementation approaches. Support customers in understanding ROI, value realisation and investment considerations. Challenge unclear scope and identify delivery, cost and commercial risks early in the sales cycle. Work closely with delivery teams to validate assumptions before commitments are made. Growth & Go-to-Market Contribute to the evolution of HSO's Data & AI propositions and repeatable offerings. Develop demonstrations, accelerators, sales collateral and industry-specific solution narratives. Support RFPs, bid responses, executive presentations and proof-of-concept engagements. Collaborate with Microsoft stakeholders to drive pipeline growth and co-sell opportunities. Keep up to date with emerging Microsoft technologies and industry trends across Data & AI. What We're Looking For The ideal candidate combines strong technical capability with exceptional commercial awareness. You'll be equally comfortable discussing board-level business outcomes with executive stakeholders as you are diving into architecture decisions with technical teams. Commercial & Consulting Experience You'll have: Proven experience in a Solution Architecture, Pre-Sales, Consulting or Technical Advisory role. Experience working within a Microsoft partner, consultancy or enterprise technology environment. Strong commercial acumen and experience creating proposals, business cases and Statements of Work. The ability to qualify opportunities and challenge assumptions constructively. Excellent workshop facilitation, discovery and stakeholder management skills. Experience presenting to senior business and technical audiences. The ability to translate complex technical concepts into clear business value. Understanding of opportunity qualification methodologies such as MEDDIC or MEDDICC. Experience across industries such as manufacturing, retail, financial services, healthcare, public sector, not-for-profit, utilities or professional services would be advantageous. Technical Experience We recognise that few candidates will have expertise across every area listed below. We're primarily looking for strong Data & AI architecture experience across the Microsoft ecosystem. Essential Data & Analytics Microsoft Fabric Lakehouse architecture patterns Power BI and self-service analytics Semantic modelling and reporting solutions Data platform modernisation and analytics strategy Azure Data Platform Azure Data Lake Storage (ADLS) Azure Synapse Analytics Azure Databricks Azure SQL Database Azure Cosmos DB Azure Data Factory AI & Automation Azure AI Services Azure OpenAI Service Azure AI Foundry Copilot Studio Agentic AI patterns and intelligent automation solutions Document intelligence and AI-driven business use cases Data Engineering & Platform Delivery SQL Python and/or PySpark Data pipelines and transformation frameworks CI/CD concepts and deployment automation Azure DevOps and/or GitHub Infrastructure as Code awareness Environment promotion and release management approaches Advantageous Data Governance & Security Microsoft Purview Data governance frameworks Data lineage and catalogue solutions Information protection concepts Role-based access control Azure Key Vault Secure platform design principles Integration & Application Connectivity Azure Logic Apps Azure Functions Azure Service Bus Azure API Management Enterprise integration patterns Operational and analytical workload integration Certifications Microsoft certifications are not essential but are highly desirable, particularly across: Microsoft Azure Microsoft Fabric Data & Analytics Artificial Intelligence Security As a leading Microsoft partner, HSO actively invests in certification, specialisation and continuous learning, helping our consultants stay at the forefront of Microsoft's rapidly evolving technology landscape. Why Join HSO? This is an exciting opportunity to join one of Microsoft's most respected global partners during a period of significant growth in Data & AI. You'll have the opportunity to: Shape the future of HSO's Data & AI propositions and offerings. Work alongside Microsoft on strategic customer initiatives. Influence major digital, data and AI transformation programmes. Help organisations realise measurable value from data and artificial intelligence. Work with some of the most innovative technologies in the Microsoft ecosystem. Collaborate with highly skilled consultants, architects and delivery professionals across the globe. Benefit from continuous professional development, certification support and access to Microsoft's latest technologies. Most importantly, you'll have the freedom to combine commercial thinking, architectural leadership and innovation to create meaningful outcomes for customers and make a real impact on the future of Data & AI transformation. Ready to help shape the future of Data & AI? We'd love to hear from you.
GB Remote
Customer Success / Support
Managed Services - Delivery Manager
Managed Service Optimisation Delivery Manager About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing world-class, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high-quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Managed Services Optimisation Delivery Manager plays a key role in the delivery of small and medium changes, enhancements, and optimisation work for HSO’s Managed Services customer base. The role is responsible for building, managing, and delivering optimisation backlogs across assigned customers, ensuring work is delivered to a high standard, on time, within budget, and in line with customer expectations. Working closely with Customer Teams, consultants, PMO, and wider Managed Services stakeholders, the Delivery Manager provides planning, resourcing, direction, communication, and governance across optimisation activity. The role supports customer retention by ensuring effective delivery, accurate reporting, strong commercial control, and excellent customer feedback. Key Responsibilities: Customer Delivery & Relationship Management Act as a key point of contact for assigned optimisation projects. Ensure customers receive clear communication, accurate updates, and high-quality delivery outcomes. Optimisation Planning & Delivery Build, manage, and deliver customer optimisation backlogs. Ensure small, medium, and larger enhancements are completed on time, within budget, and to the required quality standard. Commercial & Financial Control Monitor utilisation, profitability, invoicing, project budgets, and potential overruns. Identify commercial risks early and ensure approval is obtained with customers where required. Provide a clear forecast of upcoming work and potential revenue recognition. Resource Management Produce and maintain resourcing plans to support upcoming work in the most cost-effective way. Work with PMO and internal teams to ensure appropriate timesheet codes and task visibility are in place. Governance, Reporting & Systems Use Microsoft DevOps and other required systems to capture tasks, updates, work orders, KPIs, hours utilised, delivery performance, and profitability reporting. Provide reporting visibility for colleagues, customers, and senior management. Quality & Risk Management Identify, capture, and escalate concerns around deliverables, timescales, budgets, customer expectations, and delivery quality. Ensure risks are clearly communicated and managed. Change & Release Management Support customer change activity and ensure scheduled changes progress as required. Keep stakeholders informed and ensure production releases are approved through CAB where required. Continuous Improvement Assist in the development and improvement of DevOps and other Microsoft systems. Support accurate delivery metrics, improved operational efficiency, and better customer outcomes. Compliance & Internal Governance Ensure all activities comply with internal processes and the Company Handbook. Work in line with HSO’s Quality System, ISO27001 and GDPR policies, health and safety requirements, and professional standards. Experience & Skills: Experience managing customer-facing delivery activity, ideally within managed services, support, optimisation, or change delivery environments. Strong planning, coordination, and organisational skills, with the ability to manage multiple customer priorities and competing deadlines. Good commercial awareness, including budget tracking, utilisation, profitability, invoicing, and early identification of financial risk. Experience using Microsoft DevOps or similar work management tools to track tasks, updates, work orders, delivery status, and reporting data. Understanding of change, release, and service management processes, including CAB governance and production release control. Ability to work with consultants, PMO, customer teams, senior stakeholders, and customers to drive clear actions and successful delivery outcomes. Strong written and verbal communication skills, with the ability to provide accurate reporting and clear customer updates. Desirable Skills: · Experience working within Microsoft Dynamics 365, Power Platform, Azure, or related Microsoft cloud environments. · Familiarity with support desk, managed services, or customer service management operating models. · Knowledge of SQL Server, reporting, performance investigation, or technical delivery environments. · Experience improving delivery processes, reporting approaches, or operational tooling. · ITIL awareness or certification. Personal Qualities: · Excellent communication and customer interaction skills. · Strong team player who can work collaboratively across customer teams, PMO, consultants, and senior stakeholders. · Ability to work under pressure, manage competing priorities, and meet deadlines. · Self-motivated, organised, and proactive in driving delivery progress. · Logical mindset with the ability to troubleshoot issues, identify risks, and support practical resolution. · Professional, positive, and customer-focused approach in all interactions.
CA Toronto
Marketing & Communications
Marketing Intern
Marketing Intern – Job Description September to December Internship HSO is seeking a Marketing Intern to support the Canadian marketing team from September to December. This is a hands-on internship for a student who wants practical experience across social media, CRM, campaign support, event marketing, and day-to-day marketing operations. Working closely with the Marketing Manager and Sr. Marketing Manager leading the Canadian marketing team, the intern will help keep key marketing activities organized and moving forward. The role is mainly remote, with some hybrid in-office days and in-person event support in Downtown Toronto. As part of a small team, the intern will get exposure to a wide variety of marketing tasks and contribute to real campaigns, events, and business initiatives. As a global organization, HSO provides opportunities to collaborate with colleagues across North America, Europe, and beyond. While this role focuses on supporting marketing initiatives within Canada, the intern will gain exposure to a broader global marketing team and learn how marketing programs are executed across multiple regions. The Marketing Intern will also gain experience working alongside Microsoft's Canadian teams through joint campaigns, webinars, events, and go-to-market initiatives, providing valuable exposure to one of the world's leading technology ecosystems. Key Responsibilities Assist with creating, drafting, and scheduling LinkedIn posts and weekly social media content. Support content planning for LinkedIn, including webinar promotion, event updates, company announcements, and employee advocacy posts. Help maintain CRM and marketing data by supporting list building, contact updates, data cleanup, duplicate review, segmentation, and basic database health activities. Support campaign execution across email, webinars, nurture programs, digital marketing, and account-based marketing activities. Support virtual and in-person events, including registration management, attendee lists, venue coordination, materials, logistics, and on-site support. Help organize marketing assets, campaign calendars, content files, and internal documentation. Provide general marketing and administrative support as needed. What the Intern Will Learn How B2B marketing works in a technology and Microsoft partner environment. How to support LinkedIn content, campaign promotion, and employee advocacy. How CRM and clean marketing data support better targeting, reporting, and lead management. How webinars, email campaigns, in-person events, and digital channels work together in a marketing program. How to balance multiple priorities while working with a small, collaborative team. Experience working within a global organization while supporting marketing initiatives in Canada. Exposure to collaboration with Microsoft's Canadian marketing and sales teams through joint campaigns and events. Experience working with cross-functional teams across marketing, sales, industry, and solution groups. Requirements Currently enrolled in, or recently graduated from, a college or university program in Marketing, Business, Communications, Digital Media, or a related field. Strong written and verbal communication skills. Strong attention to detail, especially when working with lists, data, spreadsheets, and campaign information. Comfortable using Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams. Familiarity with LinkedIn and an interest in social media content creation. Organized, proactive, and willing to learn. Able to work mainly remotely, with availability to attend select in-office days and in-person events in Downtown Toronto. Nice to Have Experience with Canva or similar design tools. Experience supporting events, clubs, student groups, or marketing projects. Familiarity with CRM systems such as Microsoft Dynamics 365 or similar platforms. Interest in technology, business applications, cloud solutions, or the Microsoft ecosystem. Why Join HSO? Gain hands-on experience across a broad mix of marketing activities, not just one narrow area. Work directly with a Marketing Manager and contribute to live campaigns, events, and business initiatives. Build practical skills in social media, CRM, campaign operations, event logistics, and B2B marketing. Join a collaborative environment where you can learn, ask questions, and take on meaningful work. Gain exposure to both a Canadian marketing team and a broader global marketing organization. Learn how Microsoft partners collaborate with Microsoft on joint campaigns, webinars, events, and business initiatives.
GB Manchester
Human Resources & Talent
Resource Coordinator
Resource Coordinator About HSO HSO is a leading global Microsoft partner specialising in business transformation powered by the Microsoft Cloud. With deep expertise across Microsoft Dynamics 365, Microsoft Azure, Data and AI, and the Microsoft Power Platform, we help organisations modernise their operations, unlock data-driven insights and embrace innovation. Our people are at the heart of our success. We offer a collaborative and supportive environment where colleagues can develop their skills, contribute ideas and make a meaningful impact for our customers. The role As a Resource Coordinator, you will support the effective allocation of colleagues across HSO’s customer projects and service lines. Working closely with the Resource Manager, Project Directors, Project Managers and Team Heads, you will help ensure that projects have the right skills and capacity in place at the right time. You will also work with the recruitment team to provide visibility of current and future hiring requirements. This is a highly collaborative role that requires strong organisation, clear communication and the confidence to work with stakeholders across the business. What you’ll do Support the Resource Manager with the allocation of colleagues across projects and service lines. Help ensure project teams are appropriately resourced to begin work at the agreed time. Identify potential resourcing gaps, risks or conflicts and raise them promptly with the relevant stakeholders. Work with Project Managers to understand and respond to changes in project resource requirements. Maintain accurate and up-to-date information on colleagues’ skills, experience and availability. Update resource information to reflect new starters, internal changes and leavers. Review weekly forecasts across service lines to ensure that resource demand is accurately recorded. Monitor utilisation levels and highlight where colleagues may be overallocated or underutilised. Support reporting on resource capacity, demand, availability and utilisation for senior stakeholders. Contribute to forecasting and demand-planning activities using systems such as Microsoft Dynamics 365 Project Operations and other relevant reporting tools. Work with Team Heads to identify suitable people for projects, balancing skills, availability, development needs and location. Help minimise unnecessary travel when considering project assignments. Work with the recruitment team to communicate current and anticipated hiring priorities. Identify opportunities to improve resource-allocation, reporting and demand-planning processes. Provide additional coordination and administrative support to the Resource Manager when required. What you’ll bring Experience in resource coordination, workforce planning, project coordination, operations or a similar role. Strong organisational skills, with the ability to manage changing priorities and maintain accurate information. Clear and confident communication skills. The ability to build effective working relationships with stakeholders at different levels. A proactive approach to identifying and resolving potential issues. Strong attention to detail and confidence working with data. The ability to balance business requirements with colleagues’ skills, availability and development needs. Experience using Microsoft Excel and other reporting or business-management systems. Experience within a consultancy, professional-services or project-based environment would be helpful but is not essential. What success looks like Projects have access to the skills and capacity they need at the right time. Resource information, forecasts and utilisation data remain accurate and current. Resourcing risks and conflicts are identified early and communicated clearly. Project, service-line and recruitment stakeholders have greater visibility of future resource demand. Allocation processes become increasingly consistent, efficient and data-led. What we offer At HSO, you’ll join a collaborative and growing international organisation where you can develop your skills and build relationships across the business. We offer: Opportunities for learning, development and career progression. A supportive and inclusive working environment. Exposure to a wide range of teams, projects and business areas. The opportunity to contribute to the continued improvement of how HSO plans and deploys its people. A competitive salary and benefits package. Inclusion at HSO We are committed to creating an inclusive environment where everyone feels respected, supported and able to contribute. We welcome applications from people with different backgrounds, experiences and perspectives. We recognise that candidates may not meet every requirement listed, so we encourage you to apply if you believe your skills and experience could make you successful in the role.
MK Skopje
Data & AI
Data Engineer
At HSO, we're looking for a proactive and skilled Data Engineer to join our growing team. In this role, you'll design, build, and optimize modern data platforms that enable organizations to unlock the full value of their data. Working with Microsoft Fabric, Azure technologies, and modern engineering practices, you'll help deliver scalable, secure, and high-performing data solutions for our clients. About HSO At HSO, we're more than a global IT consultancy, we're a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, Data & AI, and our own industry-specific solutions. Key Responsibilities Design, develop, and maintain scalable data solutions using Microsoft Fabric, Azure Data Factory, and Azure technologies. Build, maintain, and optimize data pipelines using Python, PySpark, SQL, Microsoft Fabric, and Azure Data Factory. Develop and support ETL/ELT processes, data integration workflows, and orchestration solutions. Work with structured and unstructured data from multiple sources. Implement and maintain data models that support reporting, analytics, and AI workloads. Ensure data quality, governance, security, and compliance across data platforms. Monitor, troubleshoot, and optimize data pipelines, workflows, and platform performance. Collaborate with consultants, architects, and client stakeholders to deliver business-driven data solutions. Leverage AI-assisted development tools such as GitHub Copilot and Microsoft Copilot to improve productivity and code quality. Contribute to the continuous improvement of engineering standards, best practices, and technical documentation. Support CI/CD processes and automated deployment of data solutions. Requirements Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. 3+ years of experience in data engineering. Hands-on experience with Microsoft Fabric (required). Strong programming skills in Python and PySpark. Strong knowledge of SQL and data modelling principles. Experience designing and building modern data pipelines and ETL/ELT processes. Experience with Azure Data Factory (ADF) and data integration solutions. Experience with Azure data technologies and cloud-based data platforms. Familiarity with Data Lake, Lakehouse, and Data Warehouse concepts. Experience with Git, CI/CD pipelines, and DevOps practices. Experience using AI-assisted development tools such as GitHub Copilot, Microsoft Copilot, or similar solutions. Strong analytical and problem-solving skills. Excellent communication skills and the ability to work in a collaborative, international environment. What We Offer Competitive Compensation aligned with your experience and performance. Global Exposure: Collaborate with international teams on large-scale projects for leading corporations. Learning & Development: Access Tech Updates sessions, team events, the Microsoft Learning Platform, free Microsoft certification exams, and tailored training programs to support your career and certification goals. Career Growth Opportunities: Develop your expertise within a global Microsoft partner and collaborate with experienced professionals across international teams. Cutting-Edge Technology: Work with Microsoft Fabric, Azure Data Factory, AI-powered tools, and modern data engineering practices to deliver impactful solutions. #LI-IH1
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Microsoft D365 F&O PMA Functional Solution Architect
As a D365 F&O PMA Functional Solution Architect you can expect to… Serve as the lead Functional Solution Architect (Sr. FSA) on complex, enterprise-scale D365 F&O implementations, owning overall functional architecture across multiple modules and workstreams but specifically with the PMA (Project Management & Accounting) module Act as a trusted advisor to client executives, translating business strategy into scalable, compliant, and future-ready D365 F&O solutions Own and validate end-to-end functional solution design, ensuring alignment across finance, operations, integrations, data, security, and reporting Lead and contribute to enterprise-level project estimation, including scope definition, delivery approach, resourcing strategy, risk identification, and commercial assumptions Perform the Solution Advisory / Lead Architect role during the analysis and envisioning phases of D365 F&O programs Direct and oversee Business Process Analysis (BPA), Solution Blueprint creation, and Fit/Gap analysis, ensuring recommendations align to industry best practices and Microsoft standards Serve as the functional design authority throughout design, build, test, and deployment phases, guiding teams through complex decision-making and trade-offs Establish and govern testing strategy and issue resolution processes, particularly across functional architecture, integrations, and cross-module dependencies Review, validate, and formally sign off on functional specifications, test scripts, data migration strategies, and deployment plans Ensure training and knowledge transfer strategies are comprehensive and position clients for long-term success, adoption, and self-sufficiency Act as the senior escalation point for functional and solution-related issues during and after go-live, including hypercare and stabilization Contribute to the evolution of HSO’s implementation methodology, standards, and accelerators as business paradigms and Microsoft capabilities evolve Share best practices, lessons learned, and architectural guidance across projects and delivery teams Mentor and guide FSAs, Senior Consultants, and Functional Consultants, raising overall delivery quality and consistency Travel as client and business needs dictate (typically up to ~30%) You’re great at… Mentoring junior technical resources both on-shore and off-shore Articulating architectural options, trade-offs, and risks between different solution approaches Providing senior leadership presence in consulting engagements and client relationships Influencing without authority and driving alignment across large, matrixed organizations Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Solving complex business and technical problems with pragmatic, scalable solutions Coaching, mentoring, and developing junior architects and consultants Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s Degree in Accounting, Business Administration, Information Systems, or related field CPA strongly preferred but not required at this time 8+ years of combined experience delivering Microsoft D365 F&O / AX solutions, including architecting complex, enterprise-wide systems 3+ full cycle implementations of the PMA module within Dynamics 365 F&O Proven experience leading multi-phase, multi-country, enterprise-scale implementations Deep experience across assessment, analysis, business case development, solution envisioning, planning, deployment, and benefits realization Demonstrated ability to deliver measurable business value at the executive level A strong track record of serving as the trusted voice at the decision-making table Deep understanding of business operations, financial processes, and industry drivers, preferably within Financial Services, Public Sector, Media, or Life Sciences Working knowledge of relevant ISV solutions, integrations, and ecosystem tools Ability to move fluidly between executive-level architectural discussions and hands-on delivery leadership when required Microsoft D365 F&O Financials certifications preferred Familiarity and/or experience with D365 F&O Workflow Flexibility to travel as client and business needs require The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Microsoft D365 F&O Finance Functional Solution Architect
As a D365 F&O Functional Solution Architect you can expect to… Serve as the lead Functional Solution Architect (Sr. FSA) on complex, enterprise-scale D365 F&O implementations, owning overall functional architecture across multiple modules and workstreams Act as a trusted advisor to client executives, translating business strategy into scalable, compliant, and future-ready D365 F&O solutions Own and validate end-to-end functional solution design, ensuring alignment across finance, operations, integrations, data, security, and reporting Lead and contribute to enterprise-level project estimation, including scope definition, delivery approach, resourcing strategy, risk identification, and commercial assumptions Perform the Solution Advisory / Lead Architect role during the analysis and envisioning phases of D365 F&O programs Direct and oversee Business Process Analysis (BPA), Solution Blueprint creation, and Fit/Gap analysis, ensuring recommendations align to industry best practices and Microsoft standards Serve as the functional design authority throughout design, build, test, and deployment phases, guiding teams through complex decision-making and trade-offs Establish and govern testing strategy and issue resolution processes, particularly across functional architecture, integrations, and cross-module dependencies Review, validate, and formally sign off on functional specifications, test scripts, data migration strategies, and deployment plans Ensure training and knowledge transfer strategies are comprehensive and position clients for long-term success, adoption, and self-sufficiency Act as the senior escalation point for functional and solution-related issues during and after go-live, including hypercare and stabilization Contribute to the evolution of HSO’s implementation methodology, standards, and accelerators as business paradigms and Microsoft capabilities evolve Share best practices, lessons learned, and architectural guidance across projects and delivery teams Mentor and guide FSAs, Senior Consultants, and Functional Consultants, raising overall delivery quality and consistency Travel as client and business needs dictate (typically up to ~30%) You’re great at… Mentoring junior technical resources both on-shore and off-shore Articulating architectural options, trade-offs, and risks between different solution approaches Providing senior leadership presence in consulting engagements and client relationships Influencing without authority and driving alignment across large, matrixed organizations Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Solving complex business and technical problems with pragmatic, scalable solutions Coaching, mentoring, and developing junior architects and consultants Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s Degree in Accounting, Business Administration, Information Systems, or related field; CPA strongly preferred 8+ years of combined experience delivering Microsoft D365 F&O / AX solutions, including architecting complex, enterprise-wide systems Proven experience leading multi-phase, multi-country, enterprise-scale implementations Deep experience across assessment, analysis, business case development, solution envisioning, planning, deployment, and benefits realization Demonstrated ability to deliver measurable business value at the executive level A strong track record of serving as the trusted voice at the decision-making table Deep understanding of business operations, financial processes, and industry drivers, preferably within Financial Services, Public Sector, Media, or Life Sciences Working knowledge of relevant ISV solutions, integrations, and ecosystem tools Ability to move fluidly between executive-level architectural discussions and hands-on delivery leadership when required Microsoft D365 F&O Financials certifications preferred Familiarity and/or experience with D365 F&O Workflow Flexibility to travel as client and business needs require The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
NL Amsterdam
Finance & Operations
Group Treasury Manager
HSO is a fast-growing global IT consultancy firm with over 3,000 employees across 30+ countries, specializing in business transformation powered by Microsoft technologies. With ambitious growth plans, both organically and through acquisitions, we are strengthening our Group Finance function. We are looking for an experienced Group Treasury Manager who can take ownership of operational treasury activities and grow into building and leading a future treasury function. Your Role As Group Treasury Manager, you will play a pivotal role in shaping and strengthening treasury processes across HSO’s international organization. Acting as the central point of expertise, you will work closely with senior finance stakeholders to oversee liquidity, funding, intercompany cash flows, banking relationships, and financial risk management, while helping build a scalable treasury foundation that supports HSO’s continued growth. This is a high-impact, hands-on opportunity for a proactive treasury professional who combines strategic perspective with operational excellence. You will take ownership of this function, work with a high degree of autonomy, and play an important role in bringing greater structure, control, and maturity to the treasury function as the business continues to expand globally. This is initially a hands-on individual contributor role, with the opportunity to build and potentially lead the treasury function as the business grows. Key Responsibilities Core responsibilities from day one: cash visibility, liquidity forecasting, banking relationships, loan/repayment tracking, intercompany funding.Development/future scope: treasury policies, insurance risk coordination, factoring, M&A treasury integration, future team/process build-out. Key Responsibilities by function Operational Treasury Management Manage day-to-day treasury operations at HSO Group level Oversee cash positioning, forecasting, and liquidity management to ensure timely meeting finance obligations by HSO Group Manage cash flow forecasting process within HSO; provide guidance and oversee CF forecasting by BUs, own consolidated CF reporting/forecasting Manage intercompany flows and internal funding structures Ensure proper visibility and control over group cash flows Banking & Financing Manage relationships with banking partners Oversee loan structures, repayments, and financing products Support ongoing funding needs across entities Maintain regular cadence in managing loans and banking obligations Financial Risk & Controls Monitor FX, liquidity, and financial risks Develop and maintain financial covenants risk management reporting for internal and external stakeholders Own development of treasury policies and controls Support coordination of insurance-related financial risk topics in collaboration with relevant internal stakeholders (future scope) M&A & Growth Support (future scope) Support treasury-related activities in acquisitions and integrations Ensure alignment of cash structures in newly acquired entities Contribute to scaling treasury processes as HSO continues to grow Work on implementation of factoring solutions What We’re Looking For You are: A strong hands-on operator who takes ownership Assertive, ambitious, and proactive Able to work independently with minimal supervision Comfortable in a fast-growing, international environment Culturally aligned and able to collaborate across global teams You have: 7+ years of experience in treasury or corporate finance Strong experience in operational treasury activities (cash flow forecasting, liquidity management, intercompany flows) Experience managing banking relationships, financing arrangements, and loan facilities from a corporate borrower perspective Experience working with ERP systems, banking platforms, treasury tools, and strong Excel/cash-flow modelling capabilities Ability to step into the role as a quick starter (hands-on and practical) International exposure or experience in multi-entity organizations Bachelor’s or Master’s degree in Finance, Accounting, or Economics Excellent English communication skills Helpful to have (but not implicitly needed from day one): Experience with factoring Relevant professional qualification or interest in treasury/finance certification, such as ACT, CTP, CFA, or equivalent is considered an advantage Why Join HSO Growth & Development A visible Group-level role with direct impact on the maturity of treasury across an international, fast-growing organizationCollaborative CultureAn open and international environment with strong team collaboration across countries.Career OpportunitiesOpportunity to grow into a leadership role as the function expandsAttractive CompensationCompetitive salary aligned with seniority and experienceReady to ApplyIf you are a hands-on treasury professional who wants to build structure, improve cash visibility, and help shape the future treasury function of a growing international organization, we would be pleased to hear from you.
US Remote
Cloud & Infrastructure
Azure Cloud Architect
HSO is seeking an Azure Cloud Architect to lead solution design and drive hands-on delivery of complex Microsoft Azure engagements for our clients. This role owns the architecture from discovery through implementation—spanning landing zones, migrations, identity & security, IaC, and cloud governance—while staying grounded in the platform and working directly alongside engineers and clients. A key part of the role is leading large-scale migrations and deployments, mentoring delivery teams, and building reusable assets. As an Azure Cloud Architect, you can expect to… Azure Architecture & Platform Engineering Architect enterprise-scale Azure Landing Zones aligned to CAF and Well-Architected principles: management groups, subscriptions, Azure Policy, RBAC, and platform automation. Define compute and PaaS patterns: VM/VMSS sizing, AKS, App Service/Functions, and Container Registry as appropriate. Architect Azure Virtual Desktop solutions: host pool design, FSLogix profile strategy on Azure Files or Azure NetApp Files, Scaling Plans, and AVD Insights monitoring. Lead design sessions, produce Architecture Decision Records (ADRs), and validate approaches through hands-on proof-of-concept builds. Azure Migration Lead cloud migration programs across a range of scenarios: on-premises-to-Azure, cloud-to-cloud (e.g., AWS to Azure), and application modernization and refactoring efforts. Drive discovery and assessment: dependency mapping, workload inventory, rehost/replatform/refactor recommendations, and wave planning. Manage cutover execution and hypercare: tooling selection, replication monitoring, test migrations, rollback procedures, and stakeholder communication throughout. Identity & Security Architect Zero Trust models with Microsoft Entra ID: Conditional Access, PIM role patterns, hybrid identity (Entra Connect/Cloud Sync), and app registration governance. Define security blueprints: Azure Policy, Defender for Cloud, Microsoft Sentinel, Defender XDR integrations, and Key Vault design. Map controls to compliance frameworks (ISO 27001, SOC 2, HIPAA, PCI-DSS as applicable) and drive Secure Score improvements. Automation, IaC & CI/CD Build modular IaC frameworks in Terraform and/or Bicep: reusable landing zone modules, policy-as-code, and coding standards for delivery teams. Design CI/CD pipelines in Azure DevOps and/or GitHub Actions: environment gates, drift detection, and pre-deployment compliance checks. Author automation in PowerShell, Azure CLI, and Python: bootstrap scripts, governance tooling, and operational runbooks. Observability, Resilience & FinOps Design observability platforms: Log Analytics workspace architecture, Azure Monitor, Workbook/dashboard frameworks, and alerting. Architect BCDR solutions with Azure Backup, Site Recovery, and cross-region topologies; validate against RTO/RPO targets. Lead FinOps efforts: tagging standards, Cost Management reporting, reservation/Savings Plans strategy, and optimization roadmaps. Consulting & Client Engagement Lead discovery workshops, design sessions, and Well-Architected Reviews; present architecture options with clear trade-offs to technical and business stakeholders. Stay hands-on throughout delivery: validate designs through working code and demonstrate patterns directly alongside client teams. Mentor delivery engineers through design reviews, pairing on complex problems, and code reviews. Architect enterprise-scale Azure Landing Zones aligned to CAF and Well-Architected principles: management groups, subscriptions, Azure Policy, RBAC, and platform automation. Design network topologies (hub-and-spoke or Virtual WAN): Azure Firewall, Application Gateway/WAF, Private Link, ExpressRoute/VPN, and DDoS Protection. Contribute to pre-sales: solution scoping, proposal authoring, SOW definition, and engagement estimates. You’re great at… Architecting enterprise-scale Azure Landing Zones aligned to Cloud Adoption Framework and Well-Architected principles. Leading cloud migration programs across various scenarios, including discovery and assessment. Defining security blueprints and architecting Zero Trust models with Microsoft Entra ID and Defender for Cloud. Building modular Infrastructure as Code frameworks (Terraform/Bicep) and designing CI/CD pipelines. Leading FinOps efforts, designing observability platforms, and architecting robust business continuity solutions. Packaging, deploying, and maintaining applications using Intune Managing escalated technical issues while remaining calm, professional, and client-focused Learning new technologies quickly and applying them in real-world scenarios Providing technical thought leadership in Modern Workplace, system integration, and automation Communicating complex technical concepts clearly to non-technical stakeholders Working independently while owning deliverables and collaborating effectively with team members Promoting the mission and shared values of the company Sound interesting? If so, you’ll have… 8+ years of hands-on experience architecting and delivering Azure solutions across networking, compute, storage, identity, and security. Proven experience leading Azure migration programs—on-premises, cloud-to-cloud, or application modernization—including assessment, wave planning, cutover, and stabilization. Proven delivery of enterprise Azure Landing Zones: management group design, Azure Policy, RBAC frameworks, and platform automation. Solid IaC experience in Terraform and/or Bicep with Azure DevOps or GitHub Actions CI/CD pipelines. Strong Azure networking fundamentals: hub-and-spoke or Virtual WAN, Azure Firewall, Application Gateway/WAF, Private Link, and ExpressRoute/VPN. Microsoft Entra ID experience: Conditional Access, PIM, hybrid identity, and Zero Trust concepts. Familiarity with Azure security services: Defender for Cloud, Microsoft Sentinel, Key Vault, and compliance frameworks. AVD experience: host pool design, FSLogix profiles, Scaling Plans, and monitoring. Proficiency in PowerShell and Azure CLI; Python is a plus. Strong analytical, problem-solving, and troubleshooting skills Excellent written, verbal, and presentation skills Strong client-facing skills, empathy, and the ability to guide clients through complex technical challenges Ability to work independently, take ownership, and translate goals into actionable outcomes Preferred qualifications include: Experience with tenant-to-tenant Microsoft 365 migrations: Exchange Online, SharePoint/OneDrive, Teams, and Entra ID coexistence and cutover. Microsoft 365 platform: Intune, Exchange Online, SharePoint/OneDrive, Teams, and Purview. Copilot readiness/governance, Copilot Studio development, and Microsoft Foundry experience. AKS/Kubernetes and cloud data platform experience (SQL MI, Cosmos DB, Synapse Analytics, or Fabric). Pre-sales and consulting delivery: scoping workshops, SOW authoring, and client relationship management. Microsoft Certified: Azure Solutions Architect Expert (AZ-305) Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft Certified: Azure Security Engineer Associate (AZ-500) or Cybersecurity Architect Expert (SC-100) Microsoft Certified: DevOps Engineer Expert (AZ-400) Microsoft Certified: Azure Network Engineer Associate (AZ-700) Microsoft 365 Certified (e.g., Enterprise Administrator Expert) The Perks We offer competitive pay and a comprehensive benefits package designed to support your health, flexibility, and long-term success. Benefits include generous paid time off, medical, dental and vision coverage, flexible spending accounts, a health reimbursement account, and a 401(k) plan with company match. You’ll also work alongside collaborative, driven teammates in a dynamic and growing professional services environment. HSO is an Equal Opportunity Employer.
US Remote
Human Resources & Talent
Manager, Total Rewards
Position Summary At HSO, how we pay and support our people reflects how much we value them. As Manager, Total Rewards, you will own the strategy behind our compensation, benefits, and payroll programs, ensuring they are competitive, compliant, and aligned with our business goals. This is a hands-on leadership role. In the near term, you'll also personally manage payroll and benefits operations for our 400+ person remote workforce, while building the case for - and hiring - a Coordinator to support you. Once that hire is in place, you'll shift fully into a strategic total rewards leadership role. We're looking for someone who can operate at both altitudes: comfortable owning compensation strategy and compliance at the executive level, and equally comfortable rolling up their sleeves to keep payroll and benefits running accurately in the meantime. Key Responsibilities Total Rewards Strategy Own the design, competitiveness, and compliance of compensation and benefits programs across the organization. Conduct market benchmarking and internal equity analyses; recommend pay structures, incentives, and benefits offerings that support retention and business goals. Lead annual compensation review cycles, Variable Compensation Plan (VCP) administration, and compensation modeling for leadership. Lead self-funded health plan strategy, vendor and carrier negotiations, and annual renewal and open enrollment strategy. Monitor and interpret pay transparency, ERISA, ACA, FMLA, and related regulations, translating requirements into policy and process. Lead pay equity analyses and FLSA classification reviews. Payroll & Benefits Leadership (Near Term) Oversee end-to-end payroll processing for 400+ remote employees, ensuring accuracy and compliance across jurisdictions. Manage day-to-day benefits administration: enrollments, changes, terminations, and carrier updates. Serve as the primary point of contact for employee payroll and benefits questions. Prepare ACA reporting and 401(k) audit documentation. Process and reconcile expense reimbursements, including audits for policy violations or duplicate submissions Building the Function Define and hire for the future Payroll & Benefits Coordinator role. Transition operational work to the Coordinator once hired, retaining strategic oversight. Build a scalable total rewards function positioned for HSO's long-term growth. What You'll Bring to the Team 7-10 years of progressive experience in compensation, benefits, or total rewards, including hands-on payroll experience. Proficiency with payroll systems (ADP, Paylocity) and HRIS platforms; BambooHR experience strongly preferred. Demonstrated experience with multi-state payroll tax compliance. Deep knowledge of ERISA, ACA, FMLA, and pay transparency law. Comfort operating at both a strategic and hands-on level — this role requires both, especially early on. CPP, CEBS, or SHRM-SCP/SPHR is a plus. Why You'll Succeed You see total rewards as a lever for business performance, not just administration. You're comfortable building something from the ground up, including your own future team. You bring rigor and precision to compliance work without losing sight of the bigger strategic picture. Why join HSO? HSO is a global Microsoft partner and business transformation leader, helping organizations modernize operations through Dynamics 365, Azure, Data & AI, and the Power Platform ecosystem. Internally, we invest just as intentionally in building scalable people operations that support growth, clarity, and a strong employee experience. If you enjoy building reliable systems behind the scenes that make organizations run better, you’ll feel at home here.
US Remote
Human Resources & Talent
Manager, Total Rewards
Position Summary At HSO, how we pay and support our people reflects how much we value them. As Manager, Total Rewards, you will own the strategy behind our compensation, benefits, and payroll programs, ensuring they are competitive, compliant, and aligned with our business goals. This is a hands-on leadership role. In the near term, you'll also personally manage payroll and benefits operations for our 400+ person remote workforce, while building the case for - and hiring - a Coordinator to support you. Once that hire is in place, you'll shift fully into a strategic total rewards leadership role. We're looking for someone who can operate at both altitudes: comfortable owning compensation strategy and compliance at the executive level, and equally comfortable rolling up their sleeves to keep payroll and benefits running accurately in the meantime. Key Responsibilities Total Rewards Strategy Own the design, competitiveness, and compliance of compensation and benefits programs across the organization. Conduct market benchmarking and internal equity analyses; recommend pay structures, incentives, and benefits offerings that support retention and business goals. Lead annual compensation review cycles, Variable Compensation Plan (VCP) administration, and compensation modeling for leadership. Lead self-funded health plan strategy, vendor and carrier negotiations, and annual renewal and open enrollment strategy. Monitor and interpret pay transparency, ERISA, ACA, FMLA, and related regulations, translating requirements into policy and process. Lead pay equity analyses and FLSA classification reviews. Payroll & Benefits Leadership (Near Term) Oversee end-to-end payroll processing for 400+ remote employees, ensuring accuracy and compliance across jurisdictions. Manage day-to-day benefits administration: enrollments, changes, terminations, and carrier updates. Serve as the primary point of contact for employee payroll and benefits questions. Prepare ACA reporting and 401(k) audit documentation. Process and reconcile expense reimbursements, including audits for policy violations or duplicate submissions Building the Function Define and hire for the future Payroll & Benefits Coordinator role. Transition operational work to the Coordinator once hired, retaining strategic oversight. Build a scalable total rewards function positioned for HSO's long-term growth. What You'll Bring to the Team 7-10 years of progressive experience in compensation, benefits, or total rewards, including hands-on payroll experience. Proficiency with payroll systems (ADP, Paylocity) and HRIS platforms; BambooHR experience strongly preferred. Demonstrated experience with multi-state payroll tax compliance. Deep knowledge of ERISA, ACA, FMLA, and pay transparency law. Comfort operating at both a strategic and hands-on level — this role requires both, especially early on. CPP, CEBS, or SHRM-SCP/SPHR is a plus. Why You'll Succeed You see total rewards as a lever for business performance, not just administration. You're comfortable building something from the ground up, including your own future team. You bring rigor and precision to compliance work without losing sight of the bigger strategic picture. Why join HSO? HSO is a global Microsoft partner and business transformation leader, helping organizations modernize operations through Dynamics 365, Azure, Data & AI, and the Power Platform ecosystem. Internally, we invest just as intentionally in building scalable people operations that support growth, clarity, and a strong employee experience. If you enjoy building reliable systems behind the scenes that make organizations run better, you’ll feel at home here.
US Remote
Data & AI
Data Solution Architect
As a Data Architect at HSO, you will design, govern, and implement modern data architectures that empower our clients to leverage their data for analytics, reporting, AI, and business transformation. You will define data models, integration patterns, governance standards, and architectural best practices while collaborating closely with Data Engineers, Consultants, and client technical and business stakeholders. As a Data Architect you can expect to… Design scalable, secure, cloud-based data architectures using Azure Data Lake, Azure SQL, Synapse, Fabric, Databricks, and related Microsoft data services. Define enterprise-ready data models, data flows, integration patterns, governance frameworks, and development standards. Lead discovery and design workshops with client stakeholders to translate business requirements into technical data solutions. Oversee and guide data engineering teams during the build phase to ensure alignment with architectural standards. Establish and maintain metadata, lineage, data quality, and governance processes leveraging Microsoft Purview or similar tools. Conduct architectural reviews, performance tuning, and optimization of data systems. Communicate design decisions, risks, tradeoffs, and solution approaches clearly to both technical and non-technical audiences. Stay current with emerging data technologies, architectural patterns, and Microsoft cloud advancements. You're great at... Structuring complex data challenges into clear, scalable architectural approaches. Explaining technical concepts simply and effectively to business stakeholders. Designing with both long-term scalability and real-world delivery constraints in mind. Bringing order to ambiguity — defining frameworks, standards, and processes where none exist. Collaborating with cross‑functional teams and guiding technical contributors. Identifying inefficiencies and recommending strategic improvements. Balancing innovation with practicality in solution design. Seeing both the “big picture” and the technical details that make it possible. Requirements: Bachelor’s degree in Computer Science 5+ years of experience designing and implementing enterprise data architectures. Strong proficiency with Azure data services (Synapse, ADF, Fabric, Databricks, ADLS, Azure SQL, etc.). Deep understanding of data modeling methodologies (Kimball, Inmon, Data Vault). Experience implementing governance frameworks, including metadata, lineage, quality, and security. Proficiency in SQL and familiarity with Python or Scala. Experience delivering data modernization, cloud migration, or analytics platform projects. Strong communication skills and ability to work cross-functionally with engineering and business teams. Benefits:We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer. Salary: $166,754/yr. Please email resume to: HSO Enterprise Solutions at kramerini@hso.com
CA Toronto
ERP & CRM (e.g. D365 F&O, D365CE)
D365 CE Consultant
HSO Customer Engagement (CE) Practice — Canada D365 CE Consultant Microsoft Dynamics 365 Customer Engagement Location Canada — Remote (occasional client-site travel) Practice Dynamics 365 Customer Engagement (CE) Employment Type Full-time Reports To Consulting Manager About the Role At HSO, we believe the future of consulting goes beyond implementing software. We help organizations transform how they engage customers, optimize business processes, and leverage automation and AI to drive measurable business outcomes. As a D365 CE Consultant, you will work at the intersection of business transformation, customer engagement, automation, and emerging AI technologies. You will help clients design and implement modern business solutions using Dynamics 365, Power Platform, automation technologies, and AI-powered capabilities while contributing to the evolution of how projects are delivered. We are looking for curious, adaptable consultants who embrace innovation, continuously learn, and are excited about the future of AI-assisted delivery. Your Role In this role, you will work directly with clients to understand business objectives, customer engagement challenges, operational processes, and opportunities for automation and innovation. You will design and implement solutions that combine Dynamics 365, Power Platform, automation technologies, and emerging AI capabilities to help organizations improve customer experiences, increase operational efficiency, and achieve strategic business outcomes. You will also contribute to modern delivery practices by leveraging accelerators, automation, and AI-enabled tools that improve project quality, consistency, and efficiency. Key Responsibilities Customer & Solution Delivery Facilitate discovery workshops and collaborate with clients to understand business objectives, challenges, and opportunities. Analyze customer engagement processes and identify ways to improve efficiency, productivity, and user experience. Design and implement Dynamics 365 Customer Engagement solutions tailored to business needs and strategic objectives. Configure and optimize D365 CE applications while promoting adoption, business value, and measurable outcomes. Conduct solution demonstrations, workshops, and stakeholder presentations. Collaborate closely with technical consultants, architects, and developers to ensure successful solution delivery. Provide training and enablement to business users and project stakeholders. Document solutions, processes, decisions, and best practices throughout the project lifecycle. Innovation & AI-Enabled Delivery Identify opportunities to improve customer outcomes through automation, AI, and process optimization. Evaluate opportunities to leverage Power Platform, Copilot capabilities, AI agents, and automation technologies within customer solutions. Leverage delivery accelerators, reusable assets, and AI-assisted tools to improve project efficiency and solution quality. Contribute to modern delivery practices including automated testing, accelerated documentation, AI-assisted requirements gathering, and knowledge management. Collaborate with business and technical specialists to design innovative solutions that address complex business challenges. Stay current on emerging technologies, including Microsoft Copilot, Copilot Studio, agentic AI, business process automation, and low-code platforms. Practice Development Participate in pre-sales activities, demonstrations, estimates, and solution envisioning workshops. Contribute to the growth and continuous improvement of the HSO CE practice. Share knowledge, lessons learned, reusable assets, and innovative approaches with colleagues. Support the adoption of standardized methodologies, quality practices, and delivery accelerators. What We Are Looking For Core Consulting Skills Bachelor’s degree in Business, Information Technology, or a related field. 3+ years of experience delivering Microsoft Dynamics 365 Customer Engagement solutions. Strong understanding of CRM, customer engagement, and business process transformation principles. Experience facilitating workshops, gathering requirements, and translating business needs into solution designs. Experience configuring and customizing Dynamics 365 CE applications. Strong analytical, problem-solving, and critical-thinking skills. Excellent communication, stakeholder management, and presentation skills. Experience working within implementation methodologies and project delivery frameworks. Ability to work independently while collaborating effectively within project teams. A continuous learning mindset and passion for helping customers succeed. Future-Ready Consulting Skills We are particularly interested in professionals who are excited by the future of business applications and consulting. Experience in one or more of the following areas is considered a strong asset: Business process automation using Power Automate, UiPath, Blue Prism, Automation Anywhere, or similar technologies. Microsoft 365 Copilot, Copilot Studio, Azure AI, Azure OpenAI, or other enterprise AI platforms. Design, deployment, governance, or support of AI agents and agentic business solutions. AI-assisted delivery practices, including automated testing, data migration acceleration, documentation generation, requirements analysis, and solution design. Experience using internal accelerators, automation frameworks, reusable delivery assets, or productivity-enhancing tools. Understanding of human-in-the-loop processes, responsible AI practices, and AI governance principles. Experience identifying ways to improve delivery quality, scalability, and efficiency through automation and AI. Experience coordinating, supervising, or working alongside AI agents that support project delivery or operational processes. Familiarity with AI-driven solution design, automation strategy, or intelligent business workflows. How We Work At HSO, we continuously invest in modern delivery practices that help our teams spend less time on repetitive activities and more time creating value for customers. We believe the most successful consultants combine business expertise, technology skills, and the ability to effectively leverage automation and AI. Our consultants are encouraged to: Leverage automation to eliminate repetitive and low-value activities. Use AI-enabled tools responsibly to improve quality, consistency, and productivity. Adopt standardized delivery practices and reusable accelerators. Continuously learn and experiment with emerging technologies. Share knowledge and contribute to the evolution of our consulting practice. Focus on customer outcomes rather than simply software implementation. What We Offer Fully remote position with occasional client-site travel. Opportunities to work with leading organizations across North America. Exposure to cutting-edge Microsoft technologies, AI platforms, and delivery innovations. Structured career development and continuous learning opportunities. Competitive compensation, benefits, and vacation programs. A collaborative, innovative, and people-centered culture. The opportunity to help shape the future of consulting and AI-enabled business transformation.
US New York
ERP & CRM (e.g. D365 F&O, D365CE)
Lead D365 F&O Finance Consultant
As a D365 F&O Lead Functional Consultant, you can expect to… Lead functional workstreams within Microsoft Dynamics 365 Finance & Operations implementations, with accountability for delivery outcomes, solution quality, and alignment to overall project objectives, owning defined solution areas while aligning to broader architectural direction Drive Business Process Analysis efforts for your domain, facilitating workshops, guiding discussions, and translating outcomes into structured functional designs Shape Fit/Gap decisions by evaluating business requirements against system capabilities, recommending solution approaches, and progressing decisions in the absence of complete information while identifying where architectural guidance is required Own and drive functional design decisions within your workstream, ensuring solutions are scalable, consistent, and aligned with overall project standards and long-term system behavior, ensuring solutions are scalable, consistent, and aligned with overall project standards and long-term system behavior Configure and oversee configuration across Finance modules (e.g., General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash & Bank), ensuring accuracy and alignment to business requirements Translate complex business processes into clear functional designs and configuration strategies that can be executed by delivery teams Coordinate across workstreams to manage dependencies, ensuring functional decisions align with integrations, data flows, and downstream system impacts Drive alignment within and across workstreams by identifying dependencies and escalating broader design conflicts, helping HSO maintain consistency in end-to-end solution behavior Contribute to broader solution design discussions by providing functional input on process transformation, data structures, and system behavior Identify and proactively manage risks related to functional design, data integrity, and process alignment within your domain Guide testing strategy for your workstream, ensuring validation aligns with business requirements and supports end-to-end solution integrity Support data migration activities by ensuring functional accuracy in mapping, transformation logic, validation, and reconciliation Lead client-facing discussions within your domain, providing clear recommendations, guiding stakeholders toward decisions, and navigating complex conversations with confidence Review and provide guidance on deliverables produced by junior consultants, reinforcing quality, consistency, and alignment to standards while leveraging team members effectively Support estimation and solutioning for defined workstreams, aligning scope, complexity, and delivery approach Progressively take on broader solution ownership, expanding beyond initial workstream responsibilities while increasing independence in functional design decisions You’re great at… Taking ownership of functional solution areas and driving them forward with increasing independence Operating effectively in complex, fast-paced consulting environments, balancing hands-on delivery with lead expectations while maintaining momentum despite ambiguity Connecting business processes to system capabilities and understanding how decisions impact upstream and downstream solution components Facilitating structured discussions that move stakeholders from requirements to decisions, even in ambiguous or evolving environments Balancing speed and quality by making thoughtful progress while maintaining alignment to standards and long-term solution integrity Navigating ambiguity by forming recommendations, validating assumptions, and knowing when to escalate broader design considerations Managing dependencies across workstreams and ensuring your area integrates cleanly into the broader solution Communicating effectively across business and technical audiences, translating complexity into clear, actionable direction Identifying risks early and addressing them before they impact delivery timelines or solution quality Supporting and mentoring junior team members by delegating effectively, providing guidance, and improving overall team output Operating with accountability and ownership, ensuring commitments are met and outcomes are delivered even within broader project constraints Strengthening consistency through structured documentation, attention to detail, and repeatable approaches Understanding how functional decisions contribute to overall solution success and client business outcomes Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… Bachelor’s degree in Accounting, Finance, Supply Chain, Information Systems, or a related field 5+ years of hands-on delivery experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) in complex implementation environments Deep functional experience across Finance modules such as General Ledger, Accounts Payable, Accounts Receivable, Cash & Bank Management, Fixed Assets, and Financial Reporting Ownership of functional workstreams or defined solution areas within D365 F&O implementations, with accountability for delivery outcomes Strong understanding of core financial business processes, including record-to-report, procure-to-pay, and order-to-cash Demonstrated ability to facilitate workshops, gather requirements, and translate business needs into structured functional designs Exposure to Fit/Gap analysis, configuration strategy, testing, and data migration across multiple phases of the project lifecycle Comfort operating within Microsoft partner or consulting delivery models, including structured methodologies and cross-functional team collaboration Confidence engaging in client-facing environments, contributing to solution discussions and guiding stakeholders toward decisions Working knowledge of the broader Microsoft ecosystem, including Power Platform, integrations, and Azure-based services Strong analytical, communication, and problem-solving capabilities, with the ability to manage multiple priorities in fast-paced environments Consistent ownership of work and follow-through on commitments within defined areas of responsibility Microsoft Dynamics 365 Finance certifications preferred Functional experience with the PMA (Project Management & Accounting) module preferred, but not required Willingness to travel as needed to support client engagements The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
NL Amsterdam
Human Resources & Talent
HSO International - HR Business Partner
Role Title: HR Business Partner Location: Netherlands Visa: No visa; must hold the right to work in the Netherlands Languages: Fluent in English; Dutch would be an added advantage. Work type: Hybrid, office presence required (80%) Job Types: Full-time, Permanent Schedule: Monday to Friday 9:00 am – 5:00 pm CET About HSO International Founded in the Netherlands in 1989, the HSO Group has grown into one of the world’s leading Microsoft partners. With 2,500+ employees in Europe, Asia, and North America, we support local and international businesses in retail, wholesale, industry, and technical services, so that they can use digital technology to make a difference. HSO International is a part of the HSO Group, focused on global rollouts of Microsoft business applications. Working as part of the HSO International HR team means that daily you will be dealing with International HR related issues. You will be part of a small, experienced team that will support you and help you grow your knowledge and experience across all matters in relation to international HR and recruitment. THE ROLE - HR Business Partner Job Description As an HR Business Partner at HSO International, you act as a strategic advisor to management within your Service Line. You understand better than anyone that having the right people in the right roles and operating at their best is key to success. In close collaboration with managers and HR colleagues, you focus on developing, engaging and growing talent in line with our culture and future ambitions. In doing so, you play a crucial role in driving the growth and success of our organization. HSO is an international and leading Microsoft partner, recognized as Microsoft Partner of the Year last year. Your contribution will help us maintain this position and support our continued growth. Job function Main duties will include but not be limited to: Act as a trusted advisor to managers on people management, performance, absenteeism and organizational development, from strategic guidance to hands-on support; Manage the full employee lifecycle, including onboarding, talent development, performance reviews, career discussions and offboarding; Translate strategic HR themes (such as engagement, retention and leadership development) into practical and impactful initiatives; Identify trends within your business unit, use HR data to support your recommendations, and proactively drive improvements; Collaborate closely with HR, Recruitment, Learning & Development and Employer Branding to deliver a strong and consistent employee experience; Provide proactive advice on organizational development, labour law, and HR trends within the tech industry, aligned with HSO’s growth strategy. Support our ongoing innovation on HR policies and processes. Experience and Skills Essential: 5 years of relevant work experince in HR; 3 years of experience in a similar HR Business Partner role, with a strong ability to advise at both tactical and operational levels; Experience in a commercial, knowledge-driven environment, preferably in IT, consultancy or professional services; A completed Bachelor’s or Master's degree in HRM, Business Administration, Organizational Psychology, or a related field, with a strong affinity for IT and technological developments; Proven track record in coaching managers and supporting organizational change; Solid knowledge of Dutch labour law and experience with HR analytics are a strong advantage; Entrepreneurial, creative, and able to bring innovative ideas to further develop the HR function within HSO; Based in The Netherlands and fluent in English, Dutch would be of added advantage. Right to work in The Netherlands What do we offer? A competitive salary and an annual bonus based on company performance; 25 vacation days, with the option to purchase up to 10 additional days; Hybrid working, combining office location (Amsterdam) with working from home; Regular team events, social gatherings and sports activities.
GB Remote
Customer Success / Support
Managed Services - First Line Support Team Lead
Managed Service First Line Support Team Leader About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and well-being. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The 1st Line Support Team Lead is a key role within the HSO Managed Services First Line team, responsible for the day-to-day management of the 1st line support function which is dedicated to a single customer. This role combines frontline team leadership with direct customer accountability, ensuring that the customer’s retail store environments receive a high-quality, consistent, and responsive support service. As Team Lead, you will own the performance, welfare, and development of the first line support team, manage operational processes including rotas, escalations, and service reporting, and act as the primary point of contact between the customer and the HSO support team. You will drive a culture of continuous improvement, ensuring SLAs are met, service reviews are delivered, and both customer satisfaction and team wellbeing and performance remain at the forefront of everything you do. The Team Lead holds direct responsibility for the performance, motivation, and engagement of each member of the team, ensuring fair management, regular appraisals, and genuine career development opportunities. You will publicly support the strategic direction of HSO, uphold the values of the business, and place our customers at the heart of everything you do This role is a Fixed term contract up to 12 months total, depending on start date. Details of this will be shared with you during your initial interview. Key Responsibilities: Reviewing each team member’s progression on an individual basis Manage team leave and absence requests, ensuring rota coverage is maintained at all times Authorise team timesheets in line with HSO processes Lead the daily team catchup meeting, presenting updates and managing the associated calendar invites Act as the first point of support for team members requiring guidance, whether work-related or personal Be alert to individual performance and address any anomalies or under-achievement promptly and fairly Mentor, coach, and lead by example — managing with confidence, compassion, and consistency Be prepared to make difficult management decisions when required, anticipating challenges and proactively seeking resolution Operations & Rota Management Working Hours are Full time 40 Hours per week on a rota basis between the windows of Monday-Friday 8am – 6pm and some weekend rotation Saturday 8am – 6pm and Sunday 10am-4pm. Bank Holidays 10am–4pm (excluding Christmas Day, Boxing Day and New Years Day). Manage the 1st line support rota, ensuring all weekday, weekend, and bank holiday shifts are covered Process team holiday requests and update the rota accordingly Ensure all team members rostered for each day are present and available on the call handling platform Ensure shift and lunch cover is maintained throughout the day, keeping a minimum of two people covering the phones at all times Customer Relationship Management Act as the primary escalation point, responding promptly and professionally to all queries, questions, and escalations Attend customer daily and/or weekly meetings during projects and periods of issue, feeding relevant updates back to the team Maintain a proactive and professional relationship with the customer stakeholders, ensuring they are kept fully informed of progress on all open and aged cases Provide structured, value-led communication to the customer rather than purely reactive responses Act as a key escalation point for major incidents, ensuring timely and clear updates are provided to the customer Case & 3rd Party Management Oversee team case management, ensuring all tickets are appropriately logged, updated, and progressed within SLA Ensure all tickets contain the relevant 3rd party references and have been logged with the appropriate 3rd party Chase 3rd parties on aged or stalled cases and provide updates to both the team and the customer Update the customer on any cases that are not progressing or have been open for an extended period Close resolved cases promptly and accurately within the ITSM system Reporting & Service Reviews Create and generate reports within ManageEngine, the customer’s ticketing system Extract the BT open case report twice weekly, chase BT on outstanding items, and provide the team with updates Create ad hoc reports as required by the customer or management Manage the KPI report: extract data from ManageEngine, populate the KPI spreadsheet, and distribute to the team for completion Build and deliver Service Reviews, extracting all required reports and data from ManageEngine and the Call Handling platform Support Delivery Provide prompt and professional 1st line support to the customer in accordance with agreed SLAs and support contracts Ensure all support calls are effectively managed with minimum disruption to the customer’s retail store operations Ensure support issues are responded to and resolved within agreed timescales Monitor progress of allocated team cases and act as a key escalation point for managing major incidents Facilitate regular feedback to the customer regarding the progress of support call status, in line with agreed scope Spend dedicated time working directly on the phones alongside the team, providing hands-on 1st line retail and POS support to the customer’s retail stores and maintaining a working understanding of day-to-day team workload and customer needs Compliance & Internal Governance Ensure timely completion of internal processes in accordance with the Company Handbook Work in alignment with HSO’s Quality System, ISO 27001 and GDPR policies Ensure support tickets and customer interactions comply with HSO standards and governance Carry out reasonable additional duties as required and agreed with the Head of MS Service Essential Skills Experience managing or leading 1st line support teams Proven experience supporting retail IT environments, including EPOS/POS systems and retail store infrastructure Experience in supporting Retail IT/POS solutions in a 1st line capacity, with the ability to work directly on the phones alongside the team when required Excellent troubleshooting and problem-solving skills Experience supporting customers over the phone in a service desk environment Proficiency in ticket management and ITSM tooling Experience producing operational reports and service review documentation Experience managing rotas, scheduling, and shift coordination A genuine passion for customer service and service excellence Strong written communication skills for ITSM updates, customer emails, and escalation correspondence Desirable Skills ITIL Foundation or equivalent service management qualification Experience using ManageEngine or similar ITSM platforms Familiarity with call handling platforms and their reporting capabilities Experience creating and managing KPI reports and service review packs Understanding of SLA management and service review frameworks Experience working for a Microsoft Partner or Systems Integrator Personal Qualities: Excellent communication and customer interaction skills Ability to work under pressure and consistently meet time commitments Self-motivated with a proactive and solutions-focused approach Strong organisational skills with the ability to manage multiple priorities simultaneously A natural leader who motivates, supports, and develops their team Confident in holding difficult conversations with compassion and consistency A team player who promotes a positive, inclusive, and collaborative team culture Comfortable representing HSO professionally in customer-facing meetings and communications
CA Remote
Project & Program Management
Monitoring Service Owner – Global Managed Services (GMS)
HSO is a leading Microsoft Business Transformation Partner with over 3,000 professionals worldwide and more than 30 years of experience helping organizations transform the way they work. We combine deep industry expertise with the full power of the Microsoft Cloud, delivering solutions across Dynamics 365, Azure, Data & AI, Power Platform, and Managed Services. As a long-standing member of Microsoft's Inner Circle and a trusted global partner, we help organizations modernize operations, unlock data-driven insights, and accelerate business outcomes through innovation. Role Overview: As a Monitoring Service Owner within HSO Global Managed Services (GMS), you are accountable for the full lifecycle of a managed service — from design and transition through operation and retirement. In this role, you will own a portfolio of managed services. The first and primary of these is HSO’s Monitoring Service — the capability responsible for delivering visibility into the health, performance, and reliability of customer environments across cloud and hybrid infrastructure — with additional services to be defined and brought under your ownership over time. You serve as the single point of accountability for service performance, ensuring alignment with business strategy, adherence to service level agreements (SLAs), and continuous improvement. You will collaborate with HSO Business Unit Managed Services Service Lines, Microsoft, HSO Global Marketing, third party partners (as required), strategic customers to ensure services are reliable, scalable, and valuable. Key Responsibilities: Strategic Alignment Define strategic goals and ensure the managed service supports those objectives Translate business requirements into service capabilities and outcomes Work with HSO Marketing to represent the service unique value proposition and collaborate to position the service in the market Monitor managed global service pipeline Service Lifecycle Management Own the service from inception through retirement, ensuring it evolves to meet changing business needs. Document and maintain the Service Description. Coordinate service design with BU MS Service Lines, and coordinate global activities through to BAU Coordinate and validate BU Managed Services SL deliver readiness Maintain service documentation, architecture, and operational models Service Level Management Define, negotiate, and monitor SLAs and OLAs to ensure consistent service delivery Track service performance and customer satisfaction, initiating corrective actions when needed Maintain service definition and SLA/OLA implementation in tNext Ensure service reliability, availability, and scalability in alignment with business expectations Continuous Improvement Collaborate with BU MS SL Continual Service Improvement (CSI) teams to identify and implement service enhancements Use data-driven insights to refine service delivery and improve customer outcomes Foster a culture of innovation and proactive problem-solving within the broad HSO BU service teams Monitoring Service Leadership (Primary Service) The Monitoring Service is the primary service owned by this role today. As the service portfolio grows, the same ownership principles below will extend to additional services. Own the strategy and roadmap for HSO’s Monitoring Service, ensuring it continues to deliver measurable value as customer environments evolve Maintain sufficient technical depth in cloud and serverless monitoring to lead, challenge, and guide the monitoring team — evaluating trade-offs, shaping priorities, and making informed decisions without needing to be hands-on Stay ahead of market trends in observability and monitoring for cloud-native, serverless, and event-driven architectures, and translate those trends into actionable service improvements Define how monitoring can proactively improve customer experience — through smarter alerting, anomaly detection, synthetic monitoring, and root-cause acceleration Drive automation within the monitoring service to reduce manual effort, accelerate incident response, and improve consistency of outcomes Evaluate and recommend emerging monitoring and AIOps platforms, shaping the service’s tooling direction with a long-term perspective Stakeholder Representation Represent the service in customer service escalations as required Participate in RCA analysis and service remediation tasks Act as the voice of the service in cross-functional discussions with IT, business units, and external partners Communicate service strategy, performance, and roadmap to stakeholders regularly Financial Accountability Manage the global service budget, including forecasting, cost optimization, and ROI tracking Develop business cases for service investments and expansions Ensure financial transparency and alignment with organizational priorities Service Catalog Management Maintain accurate and up-to-date service catalog entries in the Service Portfolio Ensure service descriptions, SLAs, and support models are clearly documented and accessible Promote service awareness and adoption across the organization KPIs Global Service Revenue % Growth Global SLA Attainment % Qualifications: Bachelor’s degree or equivalent experience 5+ years in service management or product management roles within technology environments Strong understanding of ITIL principles and service lifecycle management Familiarity with Microsoft technologies including Azure, Dynamics 365, and Power Platform Working knowledge of application and/or cloud monitoring and observability principles, including how to monitor serverless, event-driven, and microservices-based architectures Familiarity with monitoring and observability platforms (e.g., Azure Monitor, Application Insights, Log Analytics, or equivalent) at a level sufficient to evaluate tooling, challenge technical decisions, and lead strategic direction Awareness of AIOps concepts, automated alerting, and proactive remediation approaches and their practical application in managed services Proven ability to lead cross-functional teams and manage global service delivery Excellent communication, stakeholder management, and strategic planning skills Experience in manufacturing and/or wholesale industries is a plus Willingness to travel across Europe, North America, and India
US Remote
ERP & CRM (e.g. D365 F&O, D365CE)
Microsoft D365 F&O Lead SCM Consultant
As a D365 Lead Supply Chain Consultant you can expect to... Provide business and application consultancy to our clients Leads discussions with the client and project teams during the Project Design meetings Implement and configure supply chain modules of D365 F&O Carry out prototyping plans, procedure documentation and communicate with project team Define D365 F&O functional requirement and design documents that developers can use for enhancements Perform advanced configuration and customization of the Dynamics 365 solution Manages the testing and QA phases of a project for HSO; Test enhancements for end-user acceptance and accuracy Organizes the communication between the test teams and technical/functional resources for resolution Use provided methodologies to deliver successful projects Identify opportunities to improve the use of the solution Train power users and end users on efficient use of the solution, share ‘tips and tricks’ Travel to client-site when necessary Sound interesting? If so, you’ll have… Bachelor’s Degree in Supply Chain, Logistics, Engineering, or related required 4+ years experience as a D365 F&O Supply Chain Consultant Experience participating in all stages of multiple D365 F&O implementation projects Successfully implemented the following modules: Products and Inventory, Procure to pay, Order to cash, Warehouse management, Transportation management, Master planning, Demand and Supply Forecasting, Intercompany Trade, Enterprise Asset Management Expertise in writing functional specification, gap document and training materials Ability to organize and managed the resources during the Testing phase Ability to triage and fix bugs/issues and utilize MS provided technical resources D365 F&O Supply Chain certifications highly desired Flexibility to travel as the needs of clients and our business dictate You’re great at… Developing strong functional, analytical, presentation, documentation, training and interpersonal skills Building relationships with clients and partners Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Learning new concepts quickly and thoroughly Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.
NL Amsterdam
Human Resources & Talent
HSO International - HR Officer
Title: HR Officer Location: Netherlands Candidates must reside in the Netherlands and possess full working rights to apply for this role. Work type: Hybrid, office presence required (80%) Job type: Full-time, 12-month fixed-term contract Schedule: Monday to Friday 9:00 am – 5:00 pm CET Start date: ASAP About HSO International Founded in the Netherlands in 1989, HSO has grown into one of the world’s leading Microsoft partners. With 2,500+ employees in Europe, Asia, and North America, HSO supports local and international businesses in retail, wholesale, industry, and ( technical) services, so that they can use digital technology to make a difference. HSO International is a part of the HSO Group, focused on global rollouts of Microsoft business applications. Working as part of the HSO International HR team means that daily you will be dealing with International HR related issues. You will be part of a small, experienced team that will support you and help you grow your knowledge and experience across all matters in relation to international HR and recruitment. Reason for vacancy Due to our continued growth we are looking for a proactive and hands-on HR Officer to join our HR team. THE ROLE: HR Officer Job Description HSO International is looking for an HR Officer. The main purpose of this role is to work alongside and provide support to the HR Manager and to work together with the other members of the HR Team. This role is suitable for a candidate seeking to grow their skills and experience across all matters related to International HR and Recruitment. Job function Main duties will include, but not be limited to: Creating new hire offers/salary proposals. Assist with Employee application for 30% ruling. Assist with Employee VISA requirements and relocation process. Onboarding/offboarding activities. Organizing and managing the induction/onboarding days for new hires. Back-up for processing the monthly payroll. Assist with the HSO International Events & Trainings. Managing HR documents (e.g., employment records, employee personal records, and onboarding guides) Updating internal databases and Excel. Supporting with end-of-year reviews and administrative tasks. Oversee employee engagement-related matters. Audit administrative assistance. Experience and Skills Essential: Located in the Netherlands Right to work in the Netherlands Able to travel to the head office as and when required An excellent level of English, verbal and written 2 years + work experience in an HR environment Strong administration skills Prioritization and organizational skills Clear and transparent communication Critical Thinking and Problem Solving Presentable, professional, and punctual Excellent team player Desired Experience / Skills: Experience in an administrative role within HR Dutch language skills, verbal and written, would be an advantage but are not essential HR and or Administration Diploma or Degree or studies in a related field Knowledge of the Dutch Law and regulations This position does suit you! ✓ You like to take on challenges, lively discussions, and complex issues. ✓ You are a people person and enjoy speaking with people. ✓ You want to increase your HR experience on a global scale. Benefits Development and growth This position offers dynamic opportunities for growth. You can continually develop your skills and advance your career in a supportive environment. Fun and success We are professionals who don’t mind working hard. However, when you join HSO International, you will also join a pleasant working environment with colleagues who are ready to help. Because without cooperation and fun, there is no success! Freedom and responsibility We will not tell what you are supposed to do today, tomorrow, or next week. You get the freedom and flexibility to define your approach, your priorities, and the way you will solve the challenges ahead of you. A good reward You will receive an excellent salary and good fringe benefits such as a laptop and a mobile phone.
GB Manchester
ERP & CRM (e.g. D365 F&O, D365CE)
D365 F&O Solution Architect
D365 F&O Solution Architect About HSO HSO is a leading global Microsoft partner specialising in business transformation powered by the Microsoft Cloud. With deep expertise across Microsoft Dynamics 365, Microsoft Azure, Power Platform, Data & AI, we help organisations modernise operations, improve decision-making and embrace technology-led change. Founded in 1987, HSO operates globally across Europe, North America and Asia, with over 2,800 employees. As a member of Microsoft’s Inner Circle, we deliver high-impact transformation programmes across industries, combining deep Microsoft expertise with a pragmatic, outcome-focused approach. As we continue to grow, we are looking for an experienced D365 F&O Solution Architect to play a key role in shaping and delivering complex Microsoft Dynamics 365 solutions for our customers. This is a senior role where you will work closely with clients, delivery teams and commercial stakeholders to design scalable, integrated solutions that drive real business value. Why join HSO? At HSO, our people are at the centre of everything we do. We foster a culture built on collaboration, innovation and care. You’ll be joining a business where you can: Lead the design and delivery of complex D365 F&O solutions for major enterprise customers Work closely with senior client stakeholders to shape transformation programmes and solve real business challenges Be part of a leading Microsoft partner at the forefront of Dynamics 365, Power Platform, Azure, Data, AI and agentic innovation Help customers modernise their operations through scalable, integrated and future-ready Microsoft solutions Contribute to solution strategy, pre-sales, delivery governance and best-practice architecture Develop your career in a business that genuinely invests in learning, progression and continuous development Join a project-based consulting environment where your expertise has visible impact from sales through to successful delivery Be part of a culture that is always evolving, always learning and always ahead Role Overview As a D365 F&SCM Solution Architect at HSO, you will design and deliver scalable Microsoft Dynamics 365 solutions that help clients transform their business operations. You will work closely with customers to understand their requirements, shape solution architecture, and ensure D365 F&SCM solutions align with business objectives, integration needs and wider technology landscapes. This will include working across D365 F&SCM, Power Platform, data, integrations and emerging Microsoft technologies, including Copilot and AI-enabled capabilities. You will play a key role across the full project lifecycle, from pre-sales and solution shaping through to delivery, governance and post go-live support. You will also contribute to business development activity, provide architectural leadership, and mentor consultants and architects across the team. Core Requirements Technical Skills & Knowledge Define and communicate solution roadmaps that align with customer business objectives. Design D365 F&SCM architectures that balance scalability, performance, security, usability and cost. Lead solution design across D365 F&SCM, Power Platform, data, integrations and wider Microsoft technologies. Provide thought leadership on emerging Microsoft capabilities, including Copilot, AI-assisted processes and intelligent automation. Coordinate multiple project teams to successfully design, build, implement and integrate D365 F&SCM solutions. Ensure solutions follow architectural principles, governance standards and delivery best practice. Personal & Corporate Contributions Own a functional domain, such as Supply Chain Management, within the local region, staying current with Microsoft and market developments. Collaborate with cross-functional teams to ensure high-quality project delivery. Support the development of reusable assets, accelerators and delivery approaches that improve consistency, quality and efficiency. Champion continuous improvement in HSO project methodologies, delivery processes and solution governance. Share expertise through coaching, training and knowledge-sharing initiatives. People & Culture Responsibilities Collaborate effectively with cross-functional teams and help foster a positive, high-performing team culture. Coach and mentor consultants and architects, helping them develop their solution capability and consulting skills. Support the development of team capability in AI-assisted delivery, including the practical use of Microsoft Copilot and automation tools. Guide and support diverse teams to achieve goals and deliver successful outcomes for HSO and our customers. Nurture career development through regular, targeted coaching and feedback. Commercial & Business Acumen Build strong relationships with customer decision-makers, influencers and key users. Support business development activity through solution presentations, workshops and technical input into proposals. Identify opportunities to deliver additional value through D365, Power Platform, data, integration and AI-enabled solutions. Support HSO’s growth by identifying cross-sell and upsell opportunities. Contribute to project estimates, technical scoping and solution planning activity. Experience, Skills & Knowledge Proven experience leading large enterprise D365 F&SCM implementations in a senior solution architecture role. Experience delivering multiple successful end-to-end D365 F&SCM implementations, from pre-sales through to post go-live. Strong leadership skills with the ability to guide functional consultants, solution architects and project teams. Experience in software implementation within industries such as Retail, Rental, Manufacturing, Professional Services, Financial Services, Government, Non-Profit or Energy. Strong adherence to architectural processes and principles for solution design and governance. Expert knowledge of industry-standard methodologies, tools and best practice. Proficient in Azure DevOps for project delivery. Familiarity with both waterfall and agile delivery approaches. Practical application of the Success by Design framework. Strong understanding of cross-functional business processes and the ability to design solutions aligned to core business objectives. Comprehensive knowledge of Microsoft technologies and the ability to deliver integrated solutions. Ability to operate, influence and engage at senior stakeholder and board level. Excellent presentation, demonstration and communication skills. Exposure to AI-enabled solutions, such as Microsoft Copilot, intelligent automation or AI-assisted business processes, would be advantageous. Desirable MB-700 certification. Experience in pre-sales engagement through to project mobilisation and delivery. Experience developing reusable solution assets, accelerators or delivery frameworks. In addition to your experience successfully implementing D365 solutions, you will have the personality, ambition and commercial awareness to evolve into a senior member of the HSO team, with a high level of responsibility for the delivery of successful client implementations. Location UK-based (remote with travel to Manchester office and other locations as required) Benefits HSO offers a competitive salary and benefits package, along with: Opportunities for career progression within a global organisation Exposure to senior leadership and strategic decision-making Ongoing development and training Flexible working environment A collaborative and supportive culture
GB Remote
Customer Success / Support
Managed Services - Powerapps Developer
Managed Services - Powerapps Developer About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and well‑being. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Role Overview The Power Platform Developer in Managed Services operates as a shared technical resource across HSO Customer Teams, embedded into the Managed Services delivery model rather than aligned to a single customer. The role provides specialist Power Platform and Power Pages capability to multiple Customer Teams, supporting live customers as required based on demand, priority, and skill alignment. The role combines hands-on development, deep troubleshooting, and small change / optimisation delivery across multiple customers. You will work closely with Service Delivery Managers, Customer Teams, and Technical SMEs, providing day-to-day development capability to maintain, optimise, and extend customer solutions in line with managed service contracts. This role is well suited to a developer who enjoys variety, problem-solving, and working across complex integrated environments. Key Responsibilities Support and enhance existing customer solutions built on the Microsoft Power Platform Deliver small projects, changes, and optimisation activities within Managed Services, to time, budget and quality Troubleshoot complex Power Platform and Power Pages issues in live production environments Develop and maintain: Power Apps (Canvas & Model-driven) Power Automate flows Dataverse data models Power Pages portals Build and support integrations using: Custom connectors Azure Functions REST APIs React Apps - React-Based extensions (e.g. Power Pages custom components, Power Apps Component Framework (PCF)) Perform deep Power Pages troubleshooting, including Punch‑out / Punch‑in scenarios Support customers operating in integration-heavy environments. Collaborate with Customer Teams to: Provide technical input Estimate changes Recommend optimisation approaches Work within managed service processes including incident, problem, and change management Ensure solutions align to HSO security, quality, and engineering standards Contribute to continuous improvement of Managed Services development patterns, tooling, and standards Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the Company Handbook Work in alignment with HSO’s Quality System and governance requirements Ensure all deals are compliant with HSO management authorisations rules Experience & Skills: Core Power Platform Skills Strong experience with Microsoft Power Platform, working as a developer across multiple projects. Power Apps (Canvas & Model‑Driven) Power Automate Dataverse Hands-on experience developing Power Pages Liquid templating for Power Pages Pro‑Code & Integration Skills React / TypeScript / Fluent UI, Including Power Apps Component Framework (PCF) Bootstrap and advanced front‑end styling Custom connectors for Power Platform Azure Functions REST APIs and API Connect integration patterns Strong understanding of software engineering principles beyond low‑code configuration Troubleshooting & Enterprise Experience Deep Power Pages portal troubleshooting Experience in integration heavy enterprise environments Power BI and reporting layer integration Experience supporting live production systems Ways of Working Comfortable working across multiple customers and priorities Experience working in Agile / DevOps or ALM‑driven environments Clear technical documentation and communication skills Desirable Skills: Dynamics 365 business application exposure Power Platform governance, environment strategy, and security Azure DevOps or GitHub Actions Automated testing for front-end and APIs Microsoft certifications (Power Platform, Azure, Dynamics 365) C# / .NET development for Dataverse plugins and Azure-based extensions JavaScript for Dynamics 365 / Dataverse client-side customisation Understanding of Dataverse security, forms, business rules, and solution layering Experience troubleshooting custom CE extensions as part of integrated Power Platform solutions Personal Qualities: Strong analytical and problem‑solving mindset Calm and methodical when working on live customer issues Proactive, self‑motivated, and accountable Comfortable engaging directly with customer-facing teams Collaborative team player within a Managed Services environment
GB Remote
Customer Success / Support
Managed Services - Optimisation Consultant
Managed Service Optimisation Consultant: Manufacturing and Warehousing About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Optimisation Consultant (internal Bnext position 4.4 Senior Consultant, or 4.5 Consultant) is a role within the HSO managed services industry focused customer team whose role is to deliver application consultancy, implementation services, presales, training and support to customers and colleagues, prospective customers and operational processes as required. As part of the customer team, you will deliver small projects and optimisations to existing customers, ensure all changes are delivered to high standards allowing our customer to achieve value from the changes and our support teams to seamlessly take them into service. Due to the nature of the job, you will be required to have broad knowledge of D365 modules including finance, trade and logistics, stock, warehousing, procurement and sourcing etc. An understanding of the wider Microsoft stack including Azure functionality, Data pipelines and integrations is also desirable. Key Responsibilities: Optimisation Delivery: Liaise with clients to analyse business processes, clarify customer requirements and determine the scope of required solution. Business Process design/mapping and documentation Leading implementation streams through to delivery and initial post Go-Live support Lead customer focused streamed solution playback sessions and perform fit gap analysis Develop design specifications Lead internal solutions design and process mapping workshops Deliver and implement Dynamics D365FO and AX Deliver high quality business and software application services to clients The creation of high quality and sustainable client solutions Deliver all consultancy according to our Project Methodology, ensuring that all software applications are implemented successfully according to the project plan Meet customer expectations of business knowledge, skills and behaviour Identify business/project risk and mitigate or communicate as necessary Communicate progress updates to relevant parties both formally and informally Achieve above-minimum levels of chargeable utilisation and charge-out rates Participate in pre-sales activities as requested Ensure customers always receive high quality optimisation services Participate in daily and weekly Customer Team standups to maintain operational alignment Reporting & Service Improvement: Support customer team in gathering insights on optimisations to present at customer service reviews Support customer team in collecting and data to identify opportunities to improve customer environments and applications Support customer team with recommend service adjustments or enhancements based on engagements with customers Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the Management Authorisation Rules, policies and Company Handbook Work in alignment with HSO’s Quality System and governance requirements Experience & Skills: Experience in multiple hands-on software implementations with Dynamics 365 F&O in a Consulting role within a functional role or relevant experience working within a specific industry – Manufacturing and/or Warehousing Expertise in providing consultancy over multiple modules in an D365FO / AX environment Excellent presentation, demonstration and training skills Good written and verbal communication skills, in English Experience with Dynamics D365FO / AX in a Consulting or End User role Adept at Business Requirement Analysis Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible Willingness to travel to support customers’ requirements on site, if required Desirable Skills: Support Desk Experience Conversant with Power Platform Suite – BI/Apps Technical knowledge including SQL Server, Performance investigation, SSRS reports, Cloud/Azure technology Industry knowledge Pre-sales experience Project Management experience Business process mapping, modelling and documentation knowledge At least one implementation with documentation in the role of Senior Consultant Worked in a solution delivery capacity in the past Willing to expand and train in other areas to cover demand as required. Personal Qualities: Excellent Communication and Customer Interaction Skills Ability to work under pressure and meet time limits Self-motivated individual Must have a logical mind set and the ability to trouble shoot complex issues Ability to Manage Customer Expectations Must have a logical mind set and the ability to trouble shoot complex issue Team player willing to be part of a team as well as help teams grow and foster
GB Remote
Customer Success / Support
Managed Services - Business Lead Consultant
Managed Service Business Lead Consultant About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Managed Services Business Lead Consultant known as a “BLC” (internal Bnext position 5.3 Lead Technical Consultant) is part of the UK managed services industry customer teams and plays a critical role in building long term partnership with our customers ensuring we deliver value through changes and improvements. This role partners closely with Account Management and Customer Teams to identify optimisation and continuous improvement opportunities building a backlog of work as well as assisting with service or project opportunities. The role is focused on being a trusted advisory to those customers within the industry customer team engaging with customers on business process improvement and optimization through Microsoft technology. This role requires a deep understanding of managed services operations and the ability to drive value for our clients. As a BLC you will be an integral part of the customer team, providing expert advice on business process optimization using Microsoft technology. You will support team colleagues in resolving disruptions and propose improvements to prevent future issues. A proactive approach to client service, demonstrating the ability to anticipate client needs and provide innovative solutions is key in this role. This role offers the opportunity to make a significant impact on client operations while working within a dynamic, collaborative customer team environment. The Business Lead Consultant will play a crucial role in driving client satisfaction and business growth through expert advice and strategic technology implementation. Key Responsibilities: Backlog Ownership, Creation and Delivery: Act as a lead consultant to plan the optimisation roadmap Work with customer to build a roadmap of continuous improvement and engagement to assist in meeting the managed services targets for optimisations against our customer base Liaise with clients in order to analyse business processes, clarify customer requirements and determine the scope of required solution Business Process design/mapping and documentation The creation of high quality and sustainable client solutions Serve as a managed service solution specialist building strong relationships with customer assigned to the customer team, becoming a trusted advisor Work with Customer Teams and account managers to identify upsell and cross-sell opportunities based on customer maturity, usage and evolving needs Work with Customer Teams and account managers to position additional services such as enhanced support, optimisation, monitoring, automation, or advisory services Support all HSO teams with customer conversations providing structured, value-led conversations rather than reactive services Deliver high quality business and software application services to clients Deliver and implement Dynamics D365FO and AX Leading implementation streams through to delivery and initial post Go-Live support • Lead customer focused streamed solution playback sessions and perform fit gap analysis Communicate progress updates to relevant parties both formally and informally Commercials and Pricing: Ensure all managed service proposals are delivered with accurate and competitive pricing using the latest HSO managed services pricing calculators and cost models Ensure proposals are commercially viable, consistent and aligned to HSO’s approved services and delivery models Delivery and creation of clearly articulated scope documentation to customer and HSO teams, identifying all service in and out of scope Support deal governance, approvals and internal handover into delivery Stakeholder Collaboration: Maintain strong collaboration with Industry Leads, wider Service lines, customer teams and Global Managed Services teams Meet customer expectations of business knowledge, skills and behaviour Work closely with Customer Team and Technical SMEs to validate scope and approach Act as the bridge between technical teams and commercial stakeholders Support consistent messaging across sales, pre-sales, and delivery Contribute to the continuous improvement of Managed Services offerings and collateral Promote awareness of additional and new services that customers may require or benefit from Research and validate customer needs to support accurate solution design and scoping Assist HSO managed service team with contract changes including drafting changes and pricing amendments Proactively identify potential new service offerings and work creatively with stakeholders to develop effective new solutions Reporting & Service Improvement: You actively engage in communication with your Customer Team Manager and customers to manage expectations regarding business improvement progress at customers, potential opportunities, and any issues at customer site. This includes regular status updates, addressing concerns, and ensuring that all parties are informed and aligned on objectives and timelines. Support customer teams in collecting and analysing data to improve service offerings and highlight any areas for growth services or new service offerings Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the Company Handbook Work in alignment with HSO’s Quality System and governance requirements Ensure all deals are compliant with HSO management authorisations rules Experience & Skills: Hands-on software implementation experience with Dynamics 365 F&O in a Consulting role across multiple clients OR similar experience working within a specific industry – with experience across the wider F&O modules. Expertise in providing consultancy over multiple modules in an D365FO / AX environment Experience with Dynamics D365FO / AX in a Consulting or End User role Adept at Business Requirement Analysis Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible Willingness to travel to support customers' requirements on site Proven experience in a Pre-Sales, Solution Consulting, or Commercial role within Managed Services Strong background in Microsoft-based solutions, ideally Dynamics 365 and Azure Ability to hold credible conversations with technical and non-technical stakeholders Comfortable discussing pricing, scope and value with customers Strong written skills for proposals, statements of work and service descriptions Confident presenter in customer-facing discussions and internal forums Structured, analytical thinker with attention to detail Desirable Skills: Experience working for a Microsoft Partner or SI Exposure to ITIL, service management, or customer success frameworks Understanding of long-term support, optimisation, and platform evolution models Has worked in a managed service environment and assisted in development of new service offerings Industry knowledge of Finance or Professional Services Project Management Experience Personal Qualities: Excellent Communication and Customer Interaction Skills Ability to work under pressure and meet time limits Self-motivated individual Must have a logical mind set and the ability to trouble shoot complex issues Ability to Manage Customer Expectations Must have a logical mind set and the ability to trouble shoot complex issue Team player willing to be part of a team as well as help teams grow and foster
US Remote
Consulting & Advisory
Transformation Consultant
As an Advisory Transformation Consultant, you serve as a trusted advisor guiding clients through enterprise transformation from strategy to sustained adoption. You help close the gap between “go-live” and real business change by combining business advisory, process expertise, and change leadership. You work comfortably across executive strategy conversations, facilitated workshops, and execution support — always tying decisions back to measurable outcomes. This role also contributes to the growth of HSO’s Advisory practice through reusable assets, thought leadership, and business development (level-dependent). You're Great At... Translating client strategy into clear transformation roadmaps tied to business value Facilitating executive and stakeholder workshops that drive alignment and decisions Designing future-state business processes grounded in organizational reality Leading change management efforts that enable adoption, readiness, and capability building Connecting people, process, and technology decisions to measurable outcomes Influencing without authority across complex client environments Operating fluidly between strategic advisory and hands-on delivery support What You'll Do... Strategy, Value & Business Care Partner with executive sponsors to define transformation objectives, success measures, and value drivers Build value blueprints connecting business capabilities, processes, and technology investments to KPIs Lead current-state assessments to identify performance gaps and transformation levers Develop phased transformation roadmaps aligned to value, risk, and readiness Process Design & Business Alignment Lead end-to-end business process discovery and future-state design Collaborate with solution architects and functional consultants to align business requirements and configurations Translate process changes into clear role-based change impacts Change Strategy & Adoption Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement Conduct change impact and readiness assessments; identify resistance and mitigation plans Coach executive sponsors and line leaders as visible change change champions Design and facilitate workshops, town halls, and engagement sessions Develop training strategies that build role-based capability - not just system knowledge Benefits Realization Define adoption and success metrics bridging system usage, process performance, and human behavior Monitor post-implementation benefits realization and recommend corrective actions Facilitate retrospectives and continuous improvement cycles Practice Development Contribute to thought leadership, methodologies, and reusable assets Convert client deliverables into templates, playbooks, and accelerators Document case studies, lessons learned, and best practices What You Bring... Bachelor’s degree in Business, Management, Organizational Development, or related field 3+ years in consulting, advisory, business transformation, or change management Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred) Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar) Strong analytical skills: business cases, KPIs, process mapping Excellent facilitation and executive communication skills Comfort working across multiple engagements and ambiguous environments Experience in a Microsoft partner consulting environment Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim) Experience with AI/Copilot adoption and organizational change The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.
MK Skopje
ERP & CRM (e.g. D365 F&O, D365CE)
Dynamics 365 F&O Developer
At HSO GS, we are looking for a Dynamics 365 Finance & Operations Developer to join our growing team. In this role, you will play a key part in the design, development, customization, and integration of Microsoft Dynamics 365 F&O solutions across a variety of client environments. You will work closely with functional consultants and clients to translate business requirements into robust, high‑quality technical solutions, developing and enhancing X++ code, extensions, and integrations while ensuring best practices are followed throughout the development lifecycle. About HSO At HSO, we’re more than a global IT consultancy, we’re a catalyst for innovation and growth. With over 3000 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning, where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale. Key Responsibilities Design and develop solutions within Microsoft Dynamics 365 Finance & Operations based on business and project requirements Implement extensions, integrations, and customizations using X++ and modern development practices Collaborate with functional consultants and clients to translate business requirements into technical solutions Develop and maintain integrations using APIs, data entities, and web services Participate in code reviews, testing, and debugging to ensure high-quality deliverables Support customers in a managed services environment, including: Investigating and resolving incidents and service requests Performing root cause analysis and developing sustainable fixes Supporting ongoing improvements and small enhancements in live environments Work across both project delivery and support scenarios, adapting to different priorities and timelines Contribute to technical documentation and solution design Work within an Agile/DevOps environment, supporting continuous delivery and improvement Stay up to date with the latest D365FO features, platform updates, and development best practices Key Requirements 2–4 years of experience in Dynamics 365 F&O development Solid experience with X++ and the extension-based development model Good understanding of D365FO architecture, data entities, and integration patterns Experience with integrations (OData, REST APIs, or Azure services is a plus) Familiarity with Azure DevOps (version control, builds, pipelines) Basic knowledge of SQL Server and data structures Experience or willingness to work in a support/managed services model Strong problem-solving and debugging skills Ability to work both independently and as part of a cross-functional team Good communication skills and ability to work in an international environment Nice to have Experience with Power Platform (Power Automate, Power Apps) Exposure to Azure services (Logic Apps, Functions) Understanding of finance or supply chain processes Why Work With Us: Opportunity to work on international D365FO projects and long-term customer engagements Exposure to both project delivery and managed services operations Work with modern Microsoft technologies and architecture Competitive Compensation & Bonus aligned with your experience and performance Private Healthcare Insurance to support your well-being Flexible Hybrid Work Model for better work–life balance Learning & Development - Access Tech Updates sessions, team events, the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your career and certification goals Sports Subscription - Stay active with a Sportmaster subscription Vacation Days - Recharge and unwind with 23 days of paid vacation #LI-MH1#LI-Hybrid
MK Skopje
ERP & CRM (e.g. D365 F&O, D365CE)
Dynamics 365 F&O Developer
At HSO GS, we are looking for a Dynamics 365 Finance & Operations Developer to join our growing team. In this role, you will play a key part in the design, development, customization, and integration of Microsoft Dynamics 365 F&O solutions across a variety of client environments. You will work closely with functional consultants and clients to translate business requirements into robust, high‑quality technical solutions, developing and enhancing X++ code, extensions, and integrations while ensuring best practices are followed throughout the development lifecycle. About HSO At HSO, we’re more than a global IT consultancy, we’re a catalyst for innovation and growth. With over 3000 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning, where every voice matters and every idea can spark change. With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale. Key Responsibilities Design and develop solutions within Microsoft Dynamics 365 Finance & Operations based on business and project requirements Implement extensions, integrations, and customizations using X++ and modern development practices Collaborate with functional consultants and clients to translate business requirements into technical solutions Develop and maintain integrations using APIs, data entities, and web services Participate in code reviews, testing, and debugging to ensure high-quality deliverables Support customers in a managed services environment, including: Investigating and resolving incidents and service requests Performing root cause analysis and developing sustainable fixes Supporting ongoing improvements and small enhancements in live environments Work across both project delivery and support scenarios, adapting to different priorities and timelines Contribute to technical documentation and solution design Work within an Agile/DevOps environment, supporting continuous delivery and improvement Stay up to date with the latest D365FO features, platform updates, and development best practices Key Requirements 2–4 years of experience in Dynamics 365 F&O development Solid experience with X++ and the extension-based development model Good understanding of D365FO architecture, data entities, and integration patterns Experience with integrations (OData, REST APIs, or Azure services is a plus) Familiarity with Azure DevOps (version control, builds, pipelines) Basic knowledge of SQL Server and data structures Experience or willingness to work in a support/managed services model Strong problem-solving and debugging skills Ability to work both independently and as part of a cross-functional team Good communication skills and ability to work in an international environment Nice to have Experience with Power Platform (Power Automate, Power Apps) Exposure to Azure services (Logic Apps, Functions) Understanding of finance or supply chain processes Why Work With Us: Opportunity to work on international D365FO projects and long-term customer engagements Exposure to both project delivery and managed services operations Work with modern Microsoft technologies and architecture Competitive Compensation & Bonus aligned with your experience and performance Private Healthcare Insurance to support your well-being Flexible Hybrid Work Model for better work–life balance Learning & Development - Access Tech Updates sessions, team events, the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your career and certification goals Sports Subscription - Stay active with a Sportmaster subscription Vacation Days - Recharge and unwind with 23 days of paid vacation #LI-MH1#LI-Hybrid
NL Amsterdam
Customer Success / Support
HSO International - Service Delivery Manager D365 F&O
Role: Service Delivery Manager D365 F&O Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? As a Service Delivery Manager, you will lead a multidisciplinary team to provide exceptional managed services for select customers, focusing on service quality, customer satisfaction, and performance management. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Responsibilities: Lead and coach a high-performing DevOps customer support team to deliver exceptional managed services. Build strong client relationships, ensuring satisfaction and identifying opportunities for growth. Understand customer needs and oversee service delivery aligned with business objectives. Manage escalations effectively, ensuring quick resolution. Own SLAs and budgets, driving efficiency and cost optimization. Analyze feedback and continuously improve services through creative solutions. Collaborate across teams to define service standards and resolve complex issues. When do we match up? You are... Organized and accountable, fostering ownership and high-quality service delivery within the team. Skilled in managing transitions from project delivery to managed service operations. Empathetic and performance-driven, using coaching and feedback to build strong, motivated teams. Proactive in developing personal and team capabilities to meet evolving customer needs. Strong communicator with the ability to identify customer needs and drive service improvements. You have... Bachelor’s or Master’s Degree in Business, IT, or related field. Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem. In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365. Hands-on experience with Dynamics 365, ISV solutions, release waves, and One Version updates. Familiarity with Lean, Agile/Scrum, DevOps, and project management principles. Senior-level experience managing customer satisfaction, service quality, and escalations, plus ability to identify and support sales opportunities. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Amsterdam
Project & Program Management
HSO International - Microsoft D365 Project Manager
HSO International – Project Manager Position: Project Manager Department: Program Services Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation only available within the Netherlands Type of work: Remote or Hybrid, depending on location International travel is required depending on program needs. Minimun 35% travelling About the role The Project Manager at HSO is accountable for the successful delivery of a defined project or major workstream within a broader transformation program. This role owns delivery outcomes within clear boundaries: scope, schedule, quality, readiness, and customer adoption for their project. In this role, your primary focus is on driving execution excellence. You spend most of your time on detailed planning, sequencing, dependency management, readiness control (testing, data, cutover), issue resolution, and day-to-day delivery leadership. You optimize outcomes within given constraints and ensure that delivery reality is visible early. If you want a role where you own the execution layer of large or complex global programs and make a direct impact on delivery success, this is it. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Own day-to-day delivery of assigned projects or complex program workstreams, ensuring scope, plan, dependencies, and customer readiness remain aligned Participate in pre-sales and mobilization by shaping delivery plans, budgets, governance models, and risk assumptions that are executable in practice Contribute to and co-author Statements of Work (SOW), with specific accountability for assumptions, risks, delivery economics, team structures, phase entry/exit criteria, and change control Build and maintain integrated delivery plans that align architecture, build, testing, integrations, and customer activities Coordinate cross-functional delivery across architects, developers, functional consultants, testers, integration teams, and customer SMEs Monitor requirements gathering and setting acceptance criteria, ensure backlog items are sized, prioritized, and ready for build Drive testing readiness, including test planning, data availability, environment coordination, defect management, and go-live preparation Maintain strong RAID discipline, proactively identifying risks, issues, dependencies, and downstream impacts Identify scope gaps early and initiate structured change-control discussions when required Run governance forums that drive real decisions, including steering committees, risk reviews, and change control boards Communicate clear, factual status and risk updates to customers, senior project managers, and program leadership Partner with customers to strengthen their ability to participate effectively in requirements, testing, data readiness, and decision-making Contribute to continuous improvement of HSO’s Standard Working Practices (SWP) and delivery quality culture Depending on seniority and complexity of an assigned project, you will work under the guidance and direction of a Senior Project Manager or Program Manager. Requirements 3–5+ year’s experience delivering ERP, Data, or digital transformation projects Must exposure to Dynamics 365 ERP experience or comparable enterprise platforms Experience in complex, multi-team or multi-stakeholder environments Strong grounding in planning, backlog management, requirements clarification, testing preparation, and RAID (Risks, Actions, Issues, and Decisions) Experience working within structured delivery frameworks and governance models Ability to see and manage task-level delays and manage their downstream impacts Ability to simplify complexity and drive clarity in pressured environments Experience using DevOps or similar delivery management tools. Hands-on, structured, and proactive approach to execution and problem solving. Confidence to escalate issues factually and early Influence without authority; create clarity and accountability through facts, options, and trade-offs Structured approach to risk management, ambiguity, and scenario-based decision-making Awareness of delivery economics and commercial impact Ability to balance scope, quality, time, and cost without false certainty International travel required depending on program needs. Minimun 35% travelling Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator, who perceives your motivations, talents, and ambitions.Career Path for this role HSO offers a clear, capability-based progression for delivery professionals: Project Coordinator / PMO → Project Manager → Senior Project Manager → Program Manager. Project Managers grow by mastering execution discipline, customer leadership, and cross-team coordination within global transformation programs. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Remote
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Solution Architect Retail (D365 Applications)
Position: Solution Architect (D365 Applications) Department: D365 Retail Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? Joining HSO International as a Solution Architect means ensuring solution integrity for implementation projects involving Dynamics 365 Applications. Primarily Finance and Operations, coordinating consultant teams, and providing invaluable advice to customers regarding business system design and implementation. Your role will also include contributing to the development of HSO best practices and active participation in presales activities. Leading Microsoft Partner HSO has belonged to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 350+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Lead presales activities, including customer workshops, demos, and presentations. Guide capability and architecture workshops to define solution direction. Develop end-to-end solution architectures and supporting documentation. Drive business transformation discussions and strategic roadmaps. Collaborate with Enterprise Architects, Data Architects, and Technical Architects, plus senior consultants across global teams. Assess the feasibility of new processes/technologies and optimize business workflows. Create best-practice materials, templates, and tools to strengthen presales and delivery. Requirements At least 7 to 10+ years of consulting experience in Retail industries with a minimum of 5 years of experience on Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX. Experience with several end-to-end implementations as Solution Architect Broad and in-depth knowledge of Dynamics 365 for Finance and Operations. Ability to operate most modules. Experience with Power Platform, good awareness of Microsoft Azure automation capabilities, data analytics, and other areas of technology accompanying business system implementation. Ability to lead a team of functional consultants in implementation projects. Experience in running presales diagnostic projects. Strong formal and technical writing skills – quickly producing high-quality documents. Effective leadership through knowledge, experience, and example. Ability to communicate with customers on different levels of the organization. You are fluent in English, both spoken and written; other languages such as French, German, Spanish, and Italian are a plus. Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents, and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Amsterdam
Customer Success / Support
HSO International - Solution Architect - Continuous Improvements
Position: Solution Architect - Continuous Improvements Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. About the Role As a Solution Architect at HSO International, you will manage SA operations within Managed Services' Continuous Improvement Team (CIT). Your primary responsibility is to deliver the highest quality and value in managed services to selected customers. Your role is to drive the successful Continuous Improvement activities for HSO international clients. You will provide expert guidance on the business platform design while closely collaborating with Service Delivery Management, Account Management and the Senior Solution Architect Team within HSO International to ensure the highest standards are met. When do we match? You are... A strong communicator with exceptional written and verbal skills in English. A natural leader with the ability to guide teams and stakeholders through complex projects. Analytical and detail-oriented, with a talent for solving problems. Approachable and engaging, fostering collaboration in a non-hierarchical environment. Passionate about technology and innovation, with an entrepreneurial mindset. You have... A university degree in Supply Chain Management, Logistics, Economics, Business Administration, or a related field. 7–10 years of ERP consulting experience, preferably with Microsoft Dynamics 365 F&O or earlier versions. A proven track record of multiple end-to-end ERP implementations and deep knowledge of Dynamics 365 modules. Familiarity with Dynamics 365 CE, Power Platform, Power BI, and Microsoft Azure. Strong leadership experience and ability to manage complex projects successfully. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Amsterdam
Data & AI
HSO International - D365 Data Migration Lead
Position: Data Migration Lead – HSO International Department: Data & AI Visa Sponsorship: You must have legal working rights in the country of your residence within the European region. Sponsorship is only available within the Netherlands. What is your goal? The Data Migration Lead plays a key role in ensuring HSO’s clients move to adopt a data-first strategy. To start their Dynamics 365 journey, next focus on their data-driven ambitions with clean, governed, and reliable data. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle, within the top 1% of all Microsoft partners worldwide. HSO is a leading Microsoft partner within the top 1% of all Microsoft partners worldwide, delivering business transformation across ERP, CRM, Data & AI. With over 2,500 professionals and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Own the full data migration lifecycle for Dynamics 365 F&O (and CE where relevant), covering planning, execution, cutover, and postmigration verification and hypercare to ensure accuracy and business continuity.‑migration verification and Lead data discovery, profiling, mapping, cleansing, transformation, and validation activities with functional and technical teams. Coordinate effectively with all stakeholders (client teams, HSO delivery teams, ISVs), providing clear communication around progress, risks, and decisions. Define migration scope, approach, timelines, resourcing, and risk controls in alignment with project governance and commercial sensitivities. Establish and enforce Data Governance standards (lineage, controls, security, retention) for migration assets, and guide Master Data Management (MDM) setup and data quality initiatives. Lead data engineering teams to design and implement robust ETL processes and quality checks; manage cutovers and reconciliation. Author migration scripts and queries in T-SQL. Use Python to automate repeatable tasks and validations when appropriate. Leverage Microsoft Fabric and modern data platforms. Enable legacy and migrate data for analytical purposes like AI and BI. Pre-sales and envisioning type of activities. Requirements You have… Deep hands‑on experience with Dynamics 365 Finance & Operations (F&O) data migration. Expertise in T-SQL (authoring complex queries, stored procedures, performance tuning, and reconciliation). A proven understanding of data migration principles (profiling, mapping, cleansing, validation, and cutover). Experience managing data teams across multiple streams (Migration, Analytics, Integration). The ability to handle commercially sensitive information and decisions is important. A bachelor's or master's degree in computer science, Information Systems, Data Analytics, or related field. Nice‑to‑have Exposure Dynamics 365 Customer Engagement (CE). Knowledge of Master Data Management (MDM). Familiarity with Data Governance frameworks and practices. Experience with Microsoft Fabric or modern Azure‑based data platforms. Python scripting experience for automation and data processing. You are… A strong communicator who can manage stakeholders across technical and business audiences. A credible senior consultant with the presence of coaches, challenges, and align cross‑functional teams. Analytical and detail‑oriented, with strong problem‑solving skills and a focus on quality. Structured in delivery, able to plan, execute, and govern with clear milestones and acceptance criteria. Customer‑centric, focused on value creation, risk reduction, and business continuity. Fluent in English (spoken and written); additional languages such as French, German, Spanish, or Italian are a plus. Benefits Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Amsterdam
Customer Success / Support
HSO International - D365 Finance Senior Consultant (Continuous improvement)
Position: Senior Consultant - D365 Finance (Continuous improvement) Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? You will act as the functional point of contact within the team, collaborating closely with Technical Consultants and the Service Delivery Manager to deliver high-quality support and managed services. Your responsibilities include incident management, root cause analysis, change requests, and continuous service improvement initiatives. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Deliver high-quality business and application support services to clients, focusing on finance processes within Dynamics 365. Analyze and resolve 2nd and 3rd line functional incidents, including escalations for priority cases. Perform root cause analysis and implement long-term resolutions to recurring issues. Design, test, document, and deploy functional and integration changes (RFCs). Support project handovers to GMS during UAT and Hyper Care phases. Continuously assess customer feedback to improve service quality and value. Communicate progress and updates clearly to internal and external stakeholders. Participate in pre-sales activities and advise clients on industry best practices. When do we match up? You are... Able to analyze and resolve complex, multi-layered functional incidents. Capable of growing into a functional lead role within the continuous improvement team. Strong communication, problem-solving, and analytical skills. Proactive and customer-oriented mindset. Comfortable working independently and taking ownership. You have... 7+ years of experience implementing and supporting Dynamics 365 Finance, ideally in global or intercontinental rollouts. Strong expertise in D365 F&O Finance modules, financial process mapping, and solution design. Experience with financial reporting tools such as Power BI or Management Reporter. Skilled in troubleshooting, root cause analysis, and resolving functional system issues. Familiarity with data migration and integration tools like DMF, OData, and Azure Logic Apps. Fluent in English; any other additional language is a plus. MB300, MB310, and MB700 certifications preferred. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
NL Amsterdam
ERP & CRM (e.g. D365 F&O, D365CE)
HSO International - Solution Architect -Dynamics 365 F/O
About HSO International Our dedicated team of professionals at HSO International is committed to driving business transformations for multinational organisations using cutting-edge Microsoft technology. We specialise in working with leading Retail, Distribution, Manufacturing, and Professional Services brands. At HSO International, we take pride in our diverse team of 300 professionals representing over 53 nationalities. This unique blend of cultures and perspectives is key to our success in transforming multinationals and deploying Microsoft Tech in over 45 countries. Discover more about Life at HSO International by visiting https://www.hso.com/en/campaigns/life-at-hso-international About the role Joining HSO International as a Solution Architect means ensuring solution integrity for implementation projects involving Dynamics 365 Finance and Operations, coordinating consultant teams, and providing invaluable advice to customers regarding business system design and implementation. Your role will also include contributing to the development of HSO best practices and active participation in presales activities. Role location This position allows for flexibility regarding location within Europe, provided the candidate possesses full European or UK working rights. As our global projects may require travel and on-site work, candidates should be willing to work at home or on the customer's site or the HSO office as needed. For the right candidate, HSO International is ready to facilitate relocation to the Netherlands and provide a work visa. Qualifications experience University degree preferably in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering and Management, Management, Computer Science, Information Science or comparable education. At least 7 to 10+ years of ERP consulting experience – preferably with Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX. Experience with several end-to-end ERP implementations. Broad and in-depth knowledge of Dynamics 365 for Finance and Operations. Ability to operate most modules. Experience with Power Platform, good awareness of Microsoft Azure automation capabilities, data analytics and other areas of technology accompanying business system implementation. Ability to lead a team of functional consultants in implementation projects. Experience in running presales diagnostic projects. Strong formal and technical writing skills – quickly producing high-quality documents. Strong command of written and spoken English. Ability to communicate with customers on different levels of the organization. Personal Characteristics Strong analytical skills. Effective communication. Affable nature. Genuine interest in technology. Effective leadership through knowledge, experience, and example. Entrepreneurial mindset. Ability to collaborate within a team. Aptitude for working in a non-hierarchical, cooperative and friendly team environment. A generous compensation package You will receive a competitive salary and comprehensive benefits, including a leased car, laptop, and mobile phone. Autonomy and accountability You will have ample freedom and flexibility to structure your work days and, most importantly, shape your career path.
NL Amsterdam
Sales & Business Development
HSO International - Engagement Manager - Business Applications
Position: Engagement Manager - Business Applications (regular travel required) Department: Sales & Marketing Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? As an International Engagement Manager, you will drive new business development across Europe by leveraging customer insights, market trends, and the power of Microsoft Business Applications, including Dynamics 365, Power Platform, and related cloud services. You will help clients transform their operations through innovative solutions in Customer Engagement, Field Service, Finance, and Supply Chain. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Key Responsibilities Qualify leads and manage the full sales cycle - from initial contact to signed agreement - within a marketing-driven business development framework. Advise clients, present tailored solutions, craft proposals, negotiate terms, and ensure follow-through on commitments. Stay current on Microsoft Business Applications, licensing models, and HSO’s service and support offerings. Focus on new business acquisition and customer development, particularly around Dynamics 365 and Power Platform. Travel approximately 5 days per month across Europe to meet with clients and prospects. You Bring Experience in consultative sales - locally or regionally - and are ready to expand your impact on a global scale. A strong interest in Microsoft Business Applications and their potential to drive business transformation. Analytical thinking, a self-starting attitude, and a collaborative mindset. Ability to engage with senior stakeholders (CCO, CEO, COO, CMO, Digital Directors). A desire to be challenged and coached, not directed. Your have Bachelor’s or Master’s degree in business, technology, or a related field. Proven track record in new business development, ideally within Microsoft, SAP, or Salesforce ecosystems. Familiarity with CRM, Field Service, Finance, Supply Chain, and digital transformation topics. Fluent in English (spoken and written); additional languages are a plus. The ideal candidate for this role will be based in Denmark, Sweden or Finland. They are a citizen of an EU country and hold full EU working rights. Why should you choose HSO International? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. Fun and success You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. International project exposure Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. Freedom and responsibility You have the freedom and flexibility to organize your workdays, but especially to shape your own career. Take the next step! Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!
GB Manchester
ERP & CRM (e.g. D365 F&O, D365CE)
D365 Manufacturing & SCM Support Consultant
Managed Service Support Consultant: D365 Supply Chain Management & Manufacturing About HSO: HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and well-being. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. About Managed Services: HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms. Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive. At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. Purpose of the Role: The Managed Services support consultant is a role within the HSO managed services industry focused customer team model, responsible for delivering 2nd and 3rd line application support, both reactive and proactive, to HSO customers As part of the customer team, you will deliver high-quality 2nd and 3rd line application support to HSO customers, ensuring support tickets are managed and resolved within contracted SLAs, and that a high level of customer satisfaction is consistently achieved. Due to the nature of this role, you will be required to have broad knowledge of Dynamics 365 Finance, Supply Chain Management and Retail, including finance, trade and logistics, warehousing, procurement and sourcing and retail components. An understanding of the wider Microsoft stack, including Azure services, data pipelines, integrations, and the Power Platform, is also desirable Success in this role requires a proactive approach anticipating the needs of customers and customer teams, and providing timely insights, data, and reporting. You will directly influence how HSO UK Managed Services operates and will play a critical part in driving customer satisfaction and business growth through continual improvement our services, highlighting required procedure changes and maintaining customer environments to a high standard. Key Responsibilities: Support Delivery: Provide prompt and professional 2nd and 3rd line application support to the HSO Customers base according to SLA and Support Contracts To log incident calls using the HSO Call Logging system Ensure all support calls are effectively managed with minimum disruption to the customer. Support issues are responded to and resolved to plan and/or within agreed timescales. Take end-to-end ownership of support tickets assigned to you Provide regular feedback to customers regarding the progress of support call status Test, own allocated developments/fixes before delivering to customers Work as part of the customer team Engage in cross team knowledge transfer to ensure best use of staff resources Ensure end to end ownership of support tickets assigned to you Work with Customer Teams and account managers to identify and support opportunities for enhanced support, optimisation, monitoring, automation, or advisory services to those customers assigned to the SMO Support all HSO teams with customer conversations providing structured, value-led conversations rather than reactive services Assist with pre-sales support input with customer opportunities from time to time where required Communicate progress updates to relevant parties both formally and informally Build lasting working relationships, build trust and rapport with stakeholders, focusing on service excellence Support Major Incident management activities, including technical investigation and clear, timely customer communication Always represent HSO in a professional and positive manner and to always adhere to health and safety policy, and other requirements relating to care of equipment Reporting & Service Improvement: Support customer team in gather insights on support tickets and application health to present at customer service reviews Support customer team in collecting and data to identify opportunities to improve customer environments and applications Support customer team with recommend service adjustments or enhancements based on engagements with customers You actively engage in communication with your Customer Teams to support customer and service improvement, potential opportunities, and any issues at customer site. This includes regular status updates, addressing concerns, and ensuring that all parties are informed and aligned on objectives and timelines Support customer teams in collecting and analysing data to improve service offerings and highlight any areas for growth services or new service offerings Compliance & Internal Governance: Ensure timely completion of internal processes in accordance with the Company Handbook Work in alignment with HSO’s Quality System, ISO27001 and GDPR policies Ensure support tickets and customer interactions comply with HSO standards and governance Carry out reasonable additional duties as required and agreed with the Customer Team Manager Experience & Skills: Experience supporting Dynamics 365 FSupply Chain Management or Manufacturing modules. Must have a logical mind set and the ability to trouble shoot complex issues Ability to translate technical details into customer language Strong written skills for ITSM tooling updates, emails to customer and internal update or escalations comms Has worked in a managed service environment Strong interpersonal and communication skills for liaising with both customers and internal stakeholders Excellent time management, prioritisation and organisation skills when managing multiple customer accounts Ability to hold credible conversations with technical and non-technical stakeholders Desirable Skills: Experience working for a Microsoft Partner or Systems Integrator Experience supporting Dynamics 365 Finance & Supply Chain Management in live production environments Exposure to ITIL-aligned service management practices Experience supporting or troubleshooting Power Platform solutions (Power Automate, Power Apps, Dataverse) Understanding of Azure‑based integrations, such as Logic Apps, Azure Functions and Service Bus Experience investigating data and performance issues using SQL Server Experience supporting reporting and analytics solutions, including SSRS and Power BI Familiarity with LCS monitoring, issue analysis and environment management Awareness of security, access control and data protection considerations in support scenarios Industry or functional exposure in: - Finance- Manufactuing- Supply Chain Management- Retail/Commerce- Professional Services Personal Qualities: Excellent communication and customer interaction skills Ability to work under pressure and meet time limits Self-motivated individual Must have a logical mind set and the ability to trouble shoot complex issues Team player willing to be part of a team Comfortable with travel from time to time for internal HSO meetings or customer visits.
LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE
Why work at HSO?
At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients.
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Collaborative
At HSO we enjoy a culture of collaboration and support and a collaborative hybrid working model where we team flexibly with purpose at the heart of our working arrangements. We use teamwork not just to meet challenges, but to also promote one another’s success.
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Ever-Evolving
We believe strongly in our values of always learning, always evolving and not standing still. HSO is dedicated to the ongoing professional development of people starting with the training and certification of our early career starters through to supporting senior experienced professionals.
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Value Driven
Our values and culture are attractive to people who want to work with value-driven teams around the world. Collaborating with colleagues and clients who are experts in their field provides an exceptional opportunity in your career to be continuously upskilling and expanding your knowledge and talent for accelerated learning and career progression.
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Entrepreneurial
At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.