Serena's journey

HSO is full of interesting stories. By letting the person behind the job title speak, we give a glimpse into their journey at HSO and what it’s really like to work here

Meet
Serena van Ooijen
Power Platform consultant

"That was exactly what I needed: to grow myself, communicate with the customer and take my own responsibility. As a result, my learning curve accelerated incredibly fast."

New opportunities within HSO: my move to the
Power Platform team

Serena, Power Platform Consultant at HSO, talks about her transition from her role as project manager in the Data & AI department to her role as Power Platform Consultant. She takes us through the challenges, opportunities and how her previous experience helps her in her current role.

Start at HSO

Sometimes opportunities come from unexpected places. In my case, it was a family member who was a client of HSO. He asked, "Do you have another spot for a project manager?" Shortly after, I sat down for an interview. We clicked straight away, and not long after that I started as a project manager in the Data & AI team. Quite a change, as I came from a large organization with a team of 500 people. At HSO, it immediately felt more personal and accessible.

Development and transition to Power Platform

After two and a half years as a project manager, I began to ask myself whether that role really suited me. I noticed that I needed more of a hands-on approach, rather than just making plans and keeping tracks of things. During a conversation with a colleague from the Power Platform team, we discussed my options. Since I was already familiar with this service line, the transition felt like a soft landing.

I was immediately given the opportunity to work at a customer's site on a small project. That was exactly what I needed: growing myself, communicating with the customer, and taking ownership. My learning curve increased significantly as a result.

Of course, I also ran into pitfalls. The architecture of apps, in particular, proved to be a challenge. I often had to go back to the drawing board, but precisely because of that, I learned a lot. With the help of my colleagues, I grew into my new role step by step. I also learned to be calmer in my work. In demos, I now take the customer step by step, instead of rushing through everything quickly. Every week I present what I have done and how the customer can use it in practice. That way I stay close to the business while also being technical.

Expectations and opportunities

One of the first major projects I had the opportunity to contribute to was a CO₂ app. I knew I could play a role right away, with the support of the team. That gave me confidence. I also quickly got the chance to lead workshops and develop my consulting skills. For now, my focus is on building and consulting, but I see plenty of opportunities to grow further.

My impact on the team

My experience as a project manager still comes in handy. Structure and planning are essential, even in my new role. For example, I introduced weekly demos for customers so that they have continuous insight into progress. Because I previously viewed projects from a higher-level perspective, I now have a better understanding of what customers may encounter. That makes me more effective as a consultant. 

Support from HSO

Moving to a new team was exciting for me. Coming from a close-knit and fun team, I didn't know what to expect. Fortunately, the Power Platform team turned out to be just as fun and supportive. My manager immediately saw what I could add, but also clearly indicated what the team could offer me to further develop myself. By the way, I’m still in touch with my former team: we regularly do activities outside of work.

What I like best is that HSO offers room to go in a different direction in your career. If you doubt whether your current role suits you, you can look for new opportunities within HSO. For example, I spent a day with another department.

My tip for colleagues

There is plenty of room to grow at HSO. Not only in your own department, but also outside it. If you’re unsure whether your current role suits you, be sure to start the conversation! Check with colleagues, discover what is possible and dare to take that step. Sometimes the right opportunity is closer than you think.

Working at HSO

Working at HSO means more than just a step in your career; it's about finding your purpose and taking a meaningful journey on a global scale. As a proud Microsoft partner, we are passionate about innovation and empowering our people to contribute to a better world. At HSO, you'll be part of a progressive organization where your career will be shaped by growth, community, flexibility and purpose. Want to know more? Join the journey!

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US Remote

Cloud & Infrastructure

Azure Cloud Architect

As an Azure Cloud Solutions Architect you can expect to... Lead the end-to-end design of secure, scalable, and resilient Azure solutions spanning applications, integrations, data, infrastructure, and security. Facilitate discovery sessions, architecture workshops, and solution design discussions, translating business requirements into actionable technical architectures and delivery plans. Establish architecture standards, engineering best practices, and design patterns while providing technical leadership and mentorship to development teams. Guide application modernization initiatives, helping clients transform legacy systems into cloud-native Azure solutions that align with long-term business objectives. Architect and support enterprise solutions leveraging Azure services including App Services, Functions, API Management, Service Bus, Storage, Key Vault, Azure SQL, Container Apps, and Kubernetes. Design integration, API, and event-driven architecture patterns that support scalable, maintainable, and high-performing enterprise applications. Drive DevOps maturity through CI/CD pipelines, Infrastructure as Code, automated testing, and release automation using tools such as Azure DevOps, GitHub Actions, Terraform, and Bicep. Ensure solutions meet security, performance, scalability, reliability, governance, and compliance requirements while aligning with Azure best practices. Serve as a trusted advisor to clients, communicating complex technical concepts to both business and technical audiences and guiding architectural decision-making. Collaborate closely with project teams throughout the full solution lifecycle, from strategy and design through implementation, deployment, and knowledge transfer. Support pre-sales activities by contributing to solution shaping, technical estimates, proof of concepts, and statement of work development. Contribute to HSO’s growth through reusable assets, technical leadership, knowledge sharing, and promotion of HSO’s mission and Shared Values. You’re great at... Connecting enterprise cloud strategy with practical application architecture and implementation decisions. Leading engineering teams while remaining technically engaged and credible with developers and technical stakeholders. Designing modern distributed applications using C#, .NET/.NET Core, REST APIs, microservices, and event-driven architectures. Selecting the right Azure services and architectural patterns based on scalability, reliability, security, performance, cost, and maintainability requirements. Bringing structure and clarity to complex challenges while effectively articulating architectural decisions, trade-offs, and risks. Building trusted relationships with clients, partners, and project teams through collaboration and sound technical guidance. Working independently, taking ownership of deliverables, and driving outcomes in fast-paced consulting environments. Learning and applying emerging technologies to solve real-world client challenges. Sound interesting? If so, you’ll have... 8+ years of experience designing and delivering Microsoft Azure solutions across cloud architecture, application architecture, and engineering leadership roles. Strong software engineering experience with C#, .NET/.NET Core, REST APIs, distributed systems, microservices, and enterprise integration patterns. Hands-on experience architecting and implementing Azure-native solutions using services such as App Services, Functions, API Management, Service Bus, Azure SQL, Key Vault, Storage, Container Apps, and/or Azure Kubernetes Service (AKS). Proven experience leading development teams, mentoring engineers, and establishing architecture, quality, and coding standards. Experience with Azure DevOps and/or GitHub, CI/CD pipelines, Infrastructure as Code using Terraform and/or Bicep, automated testing, and Agile delivery practices. Demonstrated ability to translate business requirements into scalable, secure, and maintainable cloud solutions while effectively communicating with technical and non-technical stakeholders. Experience modernizing legacy applications, developing enterprise integration strategies, and supporting broader cloud transformation initiatives. Strong understanding of Azure security, governance, reliability, performance, and operational best practices. Experience working within consulting, professional services, or client-facing environments is highly preferred. Microsoft Azure certifications, particularly Azure Solutions Architect Expert (AZ-305), are a plus. The Perks We offer competitive pay with a performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.

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US Remote

Sales & Business Development

Business Development Director

As a Business Development Director you can expect to... Drive new business growth by positioning HSO’s Microsoft-based solutions and services to Professional Services organizations through consultative selling and relationship development. Own the full sales lifecycle, including prospecting, qualification, discovery, solution positioning, proposal development, negotiation, and contract execution. Lead introductory and executive-level client conversations, helping prospects identify business challenges and aligning HSO’s capabilities to their strategic objectives. Develop and execute targeted account strategies and sales plays to expand market presence and generate new opportunities within the Professional Services sector. Build and maintain strong relationships with prospective clients, leveraging industry expertise and Microsoft ecosystem knowledge to establish credibility and trust. Collaborate closely with delivery, pre-sales, and technical teams to ensure proposed solutions align with client requirements and business outcomes. Support response development for RFPs, proposals, and client presentations by applying Microsoft business applications expertise and consultative sales methodologies. Partner with Marketing and Business Development teams to develop lead generation campaigns, target vertical markets, and increase pipeline generation. Proactively identify, qualify, and nurture opportunities through networking, industry events, referrals, digital outreach, and existing professional relationships. Serve as a market advocate by staying informed on industry trends, competitive positioning, and emerging opportunities within the Microsoft ecosystem and Professional Services industry. You’re great at... Developing and executing measurable sales strategies focused on Microsoft-centric solutions and services. Building trusted relationships with Professional Services clients and aligning business challenges with meaningful technology solutions. Collaborating across sales, leadership, delivery, and technical teams to create successful client outcomes. Identifying and pursuing new business opportunities through strategic networking, industry engagement, and targeted outreach. Developing, managing, and advancing a healthy sales pipeline that consistently supports revenue growth objectives. Leveraging Microsoft ecosystem knowledge and professional relationships to effectively position HSO solutions in competitive markets. Managing complex sales cycles from qualification and solution scoping through negotiation and close. Navigating challenging business conversations and creating solutions that address client needs while driving business results. Staying current on industry trends, competitive developments, and innovations impacting Professional Services organizations. Sound interesting? If so, you’ll have... Degree in Business, Computer Science, Finance, or a related discipline, or equivalent combination of education and experience. 4+ years of experience selling Microsoft Business Applications, Cloud solutions, or related technology services. Prior consulting, business analyst, implementation, or product support experience related to Microsoft Business Solutions. Previous experience selling enterprise technology solutions, preferably within the Microsoft ecosystem. An established network and client base within the Professional Services sector. Proven success closing business application and technology sales opportunities as an Account Executive, Sales Representative, or similar client-facing sales role. Demonstrated ability to manage complex sales processes, navigate challenging client situations, and apply effective pricing and negotiation strategies. Experience developing new business, generating leads, and achieving sales targets in a consultative selling environment. Ability to thrive in a dynamic, entrepreneurial organization while working collaboratively within a team environment. Willingness and ability to travel 30% or more. The Perks We offer competitive pay with a performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.

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US Remote

Consulting & Advisory

Transformation Consultant

  As an Advisory Transformation Consultant you can expect to... Serve as a trusted advisor to clients, guiding enterprise transformation initiatives from strategic planning through adoption and sustained business value realization. Partner with executive sponsors and key stakeholders to define transformation objectives, success measures, value drivers, and business outcomes. Lead current-state assessments to identify performance gaps, improvement opportunities, and key transformation levers. Develop value blueprints and phased transformation roadmaps that connect business capabilities, processes, technology investments, risk considerations, and organizational readiness. Facilitate executive, leadership, and stakeholder workshops that drive alignment, decision-making, and transformation momentum. Lead end-to-end business process discovery and future-state design efforts that balance strategic goals with operational realities. Collaborate with solution architects and functional consultants to align business requirements, process changes, and solution configurations. Design and execute integrated change management strategies, including sponsorship alignment, communications, training, readiness, engagement, and reinforcement activities. Conduct change impact and organizational readiness assessments, identify adoption risks, and develop mitigation strategies. Define and monitor adoption, performance, and benefits realization metrics while recommending corrective actions and continuous improvement opportunities. Coach executive sponsors and business leaders to serve as visible and effective change champions throughout transformation programs. Contribute to the growth of HSO’s Advisory practice through thought leadership, reusable assets, methodologies, templates, playbooks, accelerators, case studies, and business development activities as appropriate to level. You’re great at... Translating organizational strategy into actionable transformation roadmaps tied to measurable business value. Facilitating executive and stakeholder workshops that build alignment, drive decisions, and create momentum. Designing future-state business processes that are both strategic and operationally practical. Leading change management initiatives that enable adoption, readiness, capability development, and sustained performance improvement. Connecting people, process, and technology decisions to tangible business outcomes. Influencing stakeholders and driving progress in complex environments without direct authority. Operating effectively between executive-level advisory conversations and hands-on delivery support. Communicating complex concepts clearly to executive, business, and project stakeholders. Solving complex business challenges with a collaborative and outcomes-focused approach. Sound interesting? If so, you’ll have... Bachelor’s degree in Business, Management, Organizational Development, or a related field. 3+ years of experience in consulting, advisory services, business transformation, change management, or a related discipline. Experience supporting ERP, CRM, or cloud transformation initiatives, with Microsoft Dynamics 365 experience strongly preferred. Working knowledge of established change management methodologies such as Prosci/ADKAR, Kotter, or similar frameworks. Strong analytical capabilities, including business case development, KPI definition, value measurement, and process mapping. Excellent workshop facilitation, stakeholder management, and executive communication skills. Experience working across multiple engagements and navigating complex or ambiguous business environments. Experience within a Microsoft partner consulting environment. Familiarity with business process management frameworks and tools such as BPMN, APQC, Visio, or Mavim. Experience supporting AI and Copilot adoption initiatives and the associated organizational change requirements. The Perks We offer competitive pay with a performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.  

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

D365 Supply Chain Functional Solution Architect

As a D365 Supply Chain Solution Architect you can expect to... Serve as the Functional Solution Architect (FSA) for Dynamics 365 Supply Chain implementations, leading the successful delivery of Supply Chain Management workstreams across complex client engagements. Lead solution strategy and advisory activities during the analysis phase of D365 Finance & Operations implementations, helping clients align business objectives with technology solutions. Facilitate Business Process Analysis (BPA) workshops to understand current-state processes, identify opportunities for improvement, and define future-state solutions. Develop key solution deliverables including Business Process Analysis documentation, Solution Blueprint documents, and Fit/Gap assessments. Accurately estimate enterprise-scale projects, including required resources, timelines, and skillsets needed for successful delivery. Provide architectural guidance throughout design, development, testing, and deployment phases, ensuring solutions align with business requirements and best practices. Establish and oversee formal testing and issue-resolution processes, with particular focus on functional architecture and integration points. Review and approve functional specifications, unit and system test scripts, deployment plans, and readiness activities to support successful project outcomes. Ensure training strategies and materials enable clients to effectively adopt, use, and maintain their solution after deployment. Act as a trusted advisor and escalation point for support issues during and after implementation projects, while traveling as client and business needs require. You’re great at... Articulating the architectural differences between solution approaches and evaluating integration strategies across multiple platforms. Providing leadership in consulting engagements and building strong, trusted client relationships. Forming, leading, and collaborating with virtual teams across large, matrixed organizations. Managing competing priorities, communicating commitments clearly, and driving accountability. Working effectively in highly collaborative team environments. Solving complex business and technology challenges with creative, practical solutions. Mentoring and guiding junior consultants on implementation best practices and delivery approaches. Learning new concepts quickly and applying them effectively to client engagements. Championing the mission and Shared Values of the organization. Sound interesting? If so, you’ll have... 8+ years of combined experience delivering Microsoft Dynamics 365 Supply Chain Management implementations, application deployments, and architecture for complex enterprise systems. Experience across the full project lifecycle, including assessments, analysis, business case development, envisioning, planning, deployment, and benefits realization. Strong knowledge of ERP concepts including supply chain, manufacturing, planning, production, and distribution. Experience translating business and functional requirements into scalable solution architectures. Hands-on experience leading multi-phase, multi-country, enterprise-wide implementations. A proven track record of delivering business value through information systems initiatives at the executive level. The ability to serve as a trusted advisor and influential voice in key business and technology decisions. The ability to operate comfortably between high-level solution architecture and hands-on delivery activities throughout all phases of an implementation project. Warehouse Management System (WMS) experience is a plus. The Perks We offer competitive pay with a performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.

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NL Amsterdam

Customer Success / Support

HSO International - Service Delivery Manager

Role: Service Delivery Manager  Department: Managed Services Visa Sponsorship: You must have legal working rights in the country of your residence within the European region. Sponsorship is only available within the Netherlands.  What is your goal?    As a Service Delivery Manager, you are accountable for delivering high-quality managed services to international customers. You oversee complex service environments across Dynamics 365, Azure, integrations, and data, ensuring operational stability, customer satisfaction and continuous improvement.  Leading Microsoft Partner   HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally.  HSO International   At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.  Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/  Responsibilities Own end-to-end service delivery across Dynamics 365 F&O, CE, Azure, integrations, and data solutions.  Build trusted relationships with senior customer stakeholders and align services with their business objectives.  Lead and coach the DevOps customer support team.  Own SLAs, service performance, budgets, escalations, and continuous improvement.  Lead Release & Change Management, including release governance, CAB processes, risk assessment and production deployments.  Coordinate releases and resolve dependencies across functional and technical teams.  Identify opportunities to improve and expand customer services.  Contribute to service delivery standards and best practices within Managed Services.    When Are We a Match?  You have:  A Bachelor’s or Master’s degree in Business, IT, or a related field.  At least 10 years of relevant professional experience, including substantial experience within Microsoft Dynamics 365 and enterprise managed services.  Senior-level Service Delivery Management experience in complex customer environments. Proven ownership of multiple services across Dynamics 365 F&O, CE, Azure, integrations, and data.  Proven Release & Change Management experience, including release governance, CAB processes, and production deployment ownership.  Experience managing SLAs, budgets, service quality, customer satisfaction, and escalations. Strong knowledge of Microsoft cloud solutions and modern service management practices.  Experience working with international customers and distributed delivery teams.  Commercial awareness and the ability to support service growth opportunities.  Fluency in English.  Strong advantages:  Experience transitioning projects into managed service operations.  Experience with Dynamics 365 One Version Management.  ITIL certification or experience working for a Microsoft Partner.  You are:  Accountable and customer-focused.  Able to oversee complex services involving multiple technologies and stakeholders.  Calm and decisive when managing escalations and production risks.  A strong communicator who can translate complex topics into clear decisions and actions.  Collaborative, proactive, quality-minded and commercially aware.    Why should you choose HSO International?   Development and growth   You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions.  Fun and success   You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.  International project exposure   Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.  Freedom and responsibility   You have the freedom and flexibility to organize your workdays, but especially to shape your own career.  Take the next step!   Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International! 

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NL Amsterdam

Finance & Operations

Group Treasury Manager

HSO is a fast-growing global IT consultancy firm with over 3,000 employees across 30+ countries, specializing in business transformation powered by Microsoft technologies. With ambitious growth plans, both organically and through acquisitions, we are strengthening our Group Finance function. We are looking for an experienced Group Treasury Manager who can take ownership of operational treasury activities and grow into building and leading a future treasury function. Your Role As Group Treasury Manager, you will play a pivotal role in shaping and strengthening treasury processes across HSO’s international organization. Acting as the central point of expertise, you will work closely with senior finance stakeholders to oversee liquidity, funding, intercompany cash flows, banking relationships, and financial risk management, while helping build a scalable treasury foundation that supports HSO’s continued growth. This is a high-impact, hands-on opportunity for a proactive treasury professional who combines strategic perspective with operational excellence. You will take ownership of this function, work with a high degree of autonomy, and play an important role in bringing greater structure, control, and maturity to the treasury function as the business continues to expand globally. This is initially a hands-on individual contributor role, with the opportunity to build and potentially lead the treasury function as the business grows. Key Responsibilities Core responsibilities from day one: cash visibility, liquidity forecasting, banking relationships, loan/repayment tracking, intercompany funding.Development/future scope: treasury policies, insurance risk coordination, factoring, M&A treasury integration, future team/process build-out. Key Responsibilities by function Operational Treasury Management Manage day-to-day treasury operations at HSO Group level Oversee cash positioning, forecasting, and liquidity management to ensure timely meeting finance obligations by HSO Group Manage cash flow forecasting process within HSO; provide guidance and oversee CF forecasting by BUs, own consolidated CF reporting/forecasting Manage intercompany flows and internal funding structures Ensure proper visibility and control over group cash flows Banking & Financing Manage relationships with banking partners Oversee loan structures, repayments, and financing products Support ongoing funding needs across entities Maintain regular cadence in managing loans and banking obligations Financial Risk & Controls Monitor FX, liquidity, and financial risks Develop and maintain financial covenants risk management reporting for internal and external stakeholders Own development of treasury policies and controls Support coordination of insurance-related financial risk topics in collaboration with relevant internal stakeholders (future scope) M&A & Growth Support (future scope) Support treasury-related activities in acquisitions and integrations Ensure alignment of cash structures in newly acquired entities Contribute to scaling treasury processes as HSO continues to grow Work on implementation of factoring solutions What We’re Looking For You are: A strong hands-on operator who takes ownership Assertive, ambitious, and proactive Able to work independently with minimal supervision Comfortable in a fast-growing, international environment Culturally aligned and able to collaborate across global teams You have: 7+ years of experience in treasury or corporate finance Strong experience in operational treasury activities (cash flow forecasting, liquidity management, intercompany flows) Experience managing banking relationships, financing arrangements, and loan facilities from a corporate borrower perspective Experience working with ERP systems, banking platforms, treasury tools, and strong Excel/cash-flow modelling capabilities Ability to step into the role as a quick starter (hands-on and practical) International exposure or experience in multi-entity organizations Bachelor’s or Master’s degree in Finance, Accounting, or Economics Excellent English communication skills Helpful to have (but not implicitly needed from day one): Experience with factoring Relevant professional qualification or interest in treasury/finance certification, such as ACT, CTP, CFA, or equivalent is considered an advantage Why Join HSO Growth & Development A visible Group-level role with direct impact on the maturity of treasury across an international, fast-growing organizationCollaborative CultureAn open and international environment with strong team collaboration across countries.Career OpportunitiesOpportunity to grow into a leadership role as the function expandsAttractive CompensationCompetitive salary aligned with seniority and experienceReady to ApplyIf you are a hands-on treasury professional who wants to build structure, improve cash visibility, and help shape the future treasury function of a growing international organization, we would be pleased to hear from you.

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AU Sydney

Consulting & Advisory

ANZ Solution Architect - Managed Services

Solution Architect - Managed Services  Sydney | Full Time | Permanent I Hybrid $160,000 - $175,000 + Super  Are you an experienced Dynamics 365 Finance & Operations professional who enjoys solving complex business challenges, advising customers, and driving long-term operational success?  At HSO, we're looking for a Solution Architect - Managed Services to join our growing ANZ Managed Services team. This is a senior functional role focused on providing expert advisory services, solution assurance, and leadership across complex customer environments running Microsoft Dynamics 365 Finance & Operations. You'll act as a trusted advisor, helping customers optimise business processes, improve outcomes, and maximise value from their technology investments.  Why HSO?  HSO is a leading global Microsoft partner, helping organisations transform through Microsoft business applications, cloud technologies, data, and AI solutions.  We're Proud To Be  A Microsoft Solutions Partner  A Microsoft Managed Frontier Partner  Named Australia AI Partner of the Year by Tech Partner News  With more than 2,500 professionals globally and a strong presence across ANZ, Europe, North America, and Asia Pacific, HSO combines the capability of a global organisation with the agility of a high-growth business.  The Opportunity  As a Solution Architect within our Managed Services team, you'll serve as a senior functional authority for Dynamics 365 Finance & Operations, supporting customers across finance, supply chain, and operational process areas. You'll work closely with business stakeholders to ensure solutions remain practical, sustainable, and aligned to business objectives.  This role goes beyond issue resolution. You'll provide strategic guidance, lead functional reviews, contribute to service improvements, and help shape best practices across our Managed Services practice. You'll also play a key part in mentoring consultants and uplifting capability across the team.  What You'll Be Doing  Act as a senior functional authority within Managed Services for Dynamics 365 Finance & Operations.  Provide guidance and leadership on complex business process and support scenarios.  Review and assure functional designs, configuration changes, and process improvements.  Lead root cause analysis for major incidents, process breakdowns, and recurring issues.  Work directly with customer stakeholders as a trusted advisor.  Translate business requirements into practical, supportable solutions.  Support service reviews, improvement planning, and customer roadmap discussions.  Drive stability, scalability, and optimisation across customer business processes.  Support the transition of solutions from project delivery into Managed Services.  Mentor consultants and senior consultants through coaching, knowledge sharing, and quality assurance activities.  Contribute to solution shaping, support estimates, and presales activities where required.  What You'll Bring  Extensive experience with Microsoft Dynamics 365 Finance & Operations in customer-facing environments.  Strong functional expertise across finance, supply chain, or operational business processes.  Proven experience operating as a Senior Consultant, Lead Consultant, Solution Architect, or subject matter expert.  Experience supporting customers within Managed Services, application support, or live service environments.  Excellent problem-solving and analytical skills.  Ability to engage confidently with both business and technical stakeholders.  Strong communication, consulting, and stakeholder management skills.  Experience reviewing solutions and providing functional assurance and guidance.  A passion for mentoring others and driving continuous improvement.  Experience working across multiple customer environments will be highly regarded.  What We Offer  Competitive salary package.  Flexible hybrid working arrangements.  Ongoing professional development and Microsoft certification opportunities.  Career growth within a global Microsoft partner.  Access to complex and engaging customer environments.  A collaborative and highly experienced Managed Services team.  Global career pathways and international collaboration opportunities.  A culture focused on continuous improvement, innovation, and customer success.  Join Us  If you're passionate about helping organisations optimise their business processes through Dynamics 365 Finance & Operations and enjoy building trusted customer relationships, we'd love to hear from you.  Join HSO and help our customers achieve sustainable business outcomes through expert functional leadership and advisory services.  Apply now and become a trusted advisor within HSO's Managed Services practice. 

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