Hso India - Renewal Management

Bengaluru, IN
Sales & Business Development
Full-Time

Role introduction

Renewal Management – Responsibilities Outline

  1. End‑to‑End Renewal Ownership
  • Own the full renewal lifecycle for all assigned customers from identification through execution and invoicing
  • Ensure timely, accurate, and compliant renewals across subscriptions, licenses, and agreements
  • Maintain renewal discipline to protect recurring revenue, continuity, and predictability

  1. Renewal Pipeline & Forecast Management
  • Maintain a rolling renewal pipeline with clear visibility into timing, value, and risk
  • Align renewal close dates with contract and subscription terms
  • Support revenue forecasting and retention reporting in partnership with Sales Ops and Finance

  1. Cross‑Functional Coordination
  • Partner closely with Sales, Finance, and Sales Operations to execute renewals efficiently
  • Coordinate with Account Managers on customer communication, pricing, and contract alignment
  • Escalate renewal risks, exceptions, or delays to leadership as needed

  1. Subscription & Licensing Management
  • Manage renewals across:
    • CSP subscriptions
    • HSO IP subscriptions
    • ISV licenses
    • On‑premise products (e.g., GP, Business Central)
  • Validate renewal terms, quantities, pricing, and product alignment prior to execution
  • Ensure renewals reflect current customer usage and entitlements

  1. CRM & Data Accuracy
  • Ensure renewal opportunities are accurately created and maintained in CRM
  • Validate required renewal fields (term, close date, revenue, contracts)
  • Maintain clean data to support forecasting, reporting, and compliance
  1. Order Processing & Vendor Coordination
  • Place renewal orders with Microsoft and ISV vendors as applicable
  • Reconcile vendor confirmations and invoices against renewal terms
  • Coordinate with Finance to ensure timely and accurate customer invoicing

  1. Revenue Retention & Risk Management
  • Identify at‑risk renewals early and support mitigation strategies
  • Track and resolve pricing, product, or entitlement discrepancies
  • Minimize churn and revenue leakage through proactive renewal management
  1. Compliance & Contract Governance
  • Ensure all renewals align to executed agreements and MSAs
  • Confirm required documentation is stored in approved systems (e.g., SharePoint)
  • Support audit readiness and contractual compliance

  1. Stakeholder & Customer Support
  • Act as a trusted operational point of contact for renewal questions
  • Support Sales with licensing complexity, quoting questions, and renewal structuring
  • Coordinate customer communications related to renewal timing and execution

  1. Reporting & Continuous Improvement
  • Support renewal performance reporting (volume, value, timing, exceptions)
  • Identify process gaps, inefficiencies, or automation opportunities
  • Contribute to documentation, SOPs, and scalability improvements

 

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LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE

Why work at HSO?

At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients.

  • 1

    Collaborative

    At HSO we enjoy a culture of collaboration and support and a collaborative hybrid working model where we team flexibly with purpose at the heart of our working arrangements. We use teamwork not just to meet challenges, but to also promote one another’s success.

  • 2

    Ever-Evolving

    We believe strongly in our values of always learning, always evolving and not standing still. HSO is dedicated to the ongoing professional development of people starting with the training and certification of our early career starters through to supporting senior experienced professionals.

  • 3

    Value Driven

    Our values and culture are attractive to people who want to work with value-driven teams around the world. Collaborating with colleagues and clients who are experts in their field provides an exceptional opportunity in your career to be continuously upskilling and expanding your knowledge and talent for accelerated learning and career progression.

  • 4

    Entrepreneurial

    At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.