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On Customer Service, AI and Copilot
Accelerate your Customer Service with Copilot
Many organizations’ support and service teams face the challenge of meeting rising customer expectations, demanding faster and better service and solutions. Generative AI, such as Microsoft Copilot, can offer a breakthrough in Customer Service.
The capabilities of generative AI are growing exponentially. Microsoft Dynamics 365 Copilot is the world’s first turnkey generative AI copilot for CRM and ERP, boosting the productivity of teams across sales, marketing, and customer service, and helping them focus on what matters most.
On this page you find all you need to know about the immediate benefits of Customer Service Copilot. In short: Copilot can provide agents with personalized and accurate responses, automate tedious tasks, and enhance their skills and performance. It's the easiest and most effective way to start with generative AI.
We expect, and this is out-of-the-box available, that customer service agents will work alongside AI systems, accessing information and composing answers faster, offering better solutions and personalized service.
Why wait? We are here to get you started!
Watch Dynamics 365 Customer Service Copilot in action
This video shows how Copilot in Dynamics 365 Customer Service uses generative AI to transform productivity and customer experiences. See how Copilot empowers teams to access and leverage knowledge sources and how they can quickly generate responses in a single click, ready to review.
How to transform Customer Service with AI
Customer service centers are often seen as a cost center, but they can actually be one of the main sources of value and profit. A strong support function can be the best investment in building customer relationships, increasing customer satisfaction and loyalty. Plus, when using a modern, integrated cloud-based CRM platform, your service center is also the best source of customer data.
Boost omnichannel service
Customers expect to be met where they are, through the channels and tooling most convenient for them. AI and smart automation help organizations tackle the top 3 challenges in Customer Service. With increasing customer expectations including demand for asynchronous support, following the omnichannel service, as one of them:
- #1 Customer loyalty and retention
- #2 Increasing omnichannel expectations, including 24/7, omnichannel service
- #3 Limited resource and skills
"It's natural for experienced professionals who are good at their jobs to be skeptical about AI and how they can benefit. But we have experienced first hand that these questions tend to fade once people start using Copilot and see what this tool can do for them."
Trends and insights
Customer Service is critical for business performance*
83%
Of customer agree that great service will thrn them from one-time into life-time shoppers
80%
Market share growth for customer obsessed companies
$7B
In incremental revenue for organizations resolving customer issues on the first contact
96%
of customer will leave your business after experiencing poor service
You can start right now!
Transform your complete customer journey with Dynamics 365 CRM
The Dynamics 365 CRM suite help you transforming business across your Sales, Marketing and Service teams. Dynamics 365 Copilot is the world's first generative AI copilot, integrated in your cloud CRM applications. Your teams can benefit right away. Click on the buttons and find out how.
Interested in a personalized demo?
Whether you already use Dynamics 365 or are considering a new CRM platform, our expert teams accross the globe are ready to get your Customer Service to the next level. The outcome of the personal demo will be:
- An assessment of the opportunities Copilot can offer your Service Teams
- A clear step-by-step approach and deployment guide on how to embed Copilot in your organization
After submitting the form our local team will be in touch!
Read the stories
These customers selected Dynamics 365 Service, Sales and Marketing
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