Service Levels
We strive to offer transparent agreements, ensuring the quality and continuity of your information systems and business processes. In our Success Plan (Service Level Agreements) we offer three levels of business commitments.
Run & Optimize
Tailor-made Next-Gen Managed Services that extend the impact of your Microsoft Ecosystem
Unlock business value every day
HSO's Managed Services and DevOps teams help our customers get the most out of their Microsoft Dynamics application landscape, their Azure Cloud platform, and Data & AI services. We manage all Microsoft applications, including Azure workloads and data integrations. We continuously develop, improve, and secure your Microsoft solutions in the cloud.
Azure Managed Services
The Azure Cloud platform offers everything you need to connect and integrate data, applications and processes. This makes the Azure Cloud an absolute catalyst for organizations to be able to change in a rapidly changing environment.
Our team of Azure experts will ensure your Azure environment is aligned to Microsoft’s best practice. Our Azure Managed Services are designed to ensure the continuous operation of business-critical applications and systems by fully managing the Azure platform. We proactively manage the environment to optimize it for success. Our Managed Services operate 24×7 with on-duty and on-call engineers available to oversee the automated processes and provide assistance as required.
Microsoft Dynamics 365 Business Application Management
Your Microsoft Dynamics 365 business applications have a lifecycle, starting with the implementation, followed by continuous operation and improvement. Keeping your business applications and systems up to date is critical in order to stay agile and ahead in the market.
Microsoft continuously enhances Dynamics 365 with new capabilities. Our Application Lifecycle Management Services help you keep your D365 up to date continuously, without having to do expensive upgrades every few years.
To this end, our support and development consultants work closely together in customer teams. We provide support in keeping the application landscape up to date and ensure that updates are implemented with as little impact as possible, for example by means of automatic testing. But we also advise proactively on optimizations, security and monitor and analyze the performance of your business processes.
Our Application Lifecycle Management Services include, for example, Security & Compliance Services, Azure Cost Management, Business Continuity, OneVersion, Release Management and Testing-as-a-Service.
A tailor-made Service Level Agreement
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Essential
Essential is the entry Success Plan we offer for customers who are able to manage the Microsoft platform with their own IT competence Center. Your own team ensures the continuity of the platform with their monitoring services and provides you with alerts that alert you to critical situations in your application landscape and business processes. With the Essential Plan you can continuously rely on HSO as a partner for 3rd-line support and resource capacity.
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Advanced
This plan provides proactive monitoring services and value through specialized (shared) Customer Industry teams (1:N), ISV partner support, business process monitoring, the option for 24/7 support and resolution times for business-critical support, plus everything in the Essential Success Plan. This plan is useful if you are not able to support the full environment and/or Microsoft business applications by yourself.
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Enterprise
In our highest level of support plan, we deliver continuous improvement with a dedicated Customer Industry team (1:1). We deliver services based on DevOps to innovate and improve your Microsoft business application(s) and Azure environment. This Enterprise plan adds to the benefits of the Essential and Advanced plans and includes on top of that the fastest resolution times and standard innovation workshops for One Version support.
HSO recognized as Azure Expert MSP
HSO is recognized as a Microsoft Azure Expert MSP (Managed Service Provider), which means we have proven expertise when it comes to realizing successful solutions in the Microsoft Cloud, delivered by our highly skilled employees.
So wherever you are in your digital transformation and journey to the cloud, we support you where you are. From cloud migrations, complex (data) integrations, to management and security: we have the expertise to get you to the next level.
The power of a single point of contact: local, global and 24/7
Thanks to our dedicated customer teams, we offer a single point of contact for IT service management, operations and application development. Always with an eye on the future. The result:
- 24/7 support for all your business applications
- 24/7 proactive and predictive monitoring
- Prevent downtime of critical applications and minimize other risks
- Outsourcing of functional and technical application management
- Support with the rollout of new releases
- Proactive and solution-oriented incident management
Our expertise
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Business continuity
Our focus is on the performance and security of your entire Microsoft platform to ensure business continuity.
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Always up to date
We keep all your Microsoft solutions up to date. With as little disruption as possible. These updates make expensive upgrades every few years unnecessary.
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Automated testing
We provide end-to-end Testing-as-a-Service (TaaS), where we perform specialized testing. Think of automated regression testing and performance, security and application testing.
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Security
We help you with security, compliance, privacy, and data protection. As owner of all company data, you and Microsoft ensure its safe processing.
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24/7 insight
We monitor and analyze the performance of your business processes so you see what works and where issues arise
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Develop and improve
We support the further development and improvement of your Microsoft solutions, adapted to the changing needs of your company.
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Resources and Customer Cases
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