What changes for your business
Managed services are often presented in inputs: engineers, hours, response times. The harder question is what actually changes in your operation.
Run & Optimize
Microsoft Managed Services, built for predictable operations and continuous improvement.
Unlock business value every day across Dynamics 365, Power Platform, Data & AI, and Azure.
Your platforms run the business. When they slow, the business slows. When they break, the business breaks. Keeping it all secure, effective, and improving every quarter is too important to leave to a ticket queue.
You need a managed services partner that can operate across Dynamics 365, Power Platform, Data & AI, and Azure—and keep your AI models and agents healthy, governed, and delivering value as they scale.
The model you need
With HSO, you don’t get a rotating cast of engineers managing your support tickets. You get an industry-focused, multidisciplinary team that builds, runs, and continuously improves your Microsoft landscape.
- 1
Reduce risk and stabilize operations
HSO owns update management and automated regression testing for Dynamics 365 and Power Platform, so monthly releases stop becoming weekend war rooms. End-to-end monitoring across infrastructure, business processes, and data pipelines catches silent failures before they reach customers, auditors, or financial close.
- 2
Take control of cost
License and deployment optimization prevents over-licensing, storage bloat, and uncontrolled cloud growth. Proactive cost management with anomaly detection and budget thresholds target 15–30% lower total Azure operational cost. The result? Variable run cost become a predictable, managed line item.
- 3
Free your team for strategic work
When HSO handles incidents, patches, monitoring, capacity, and MLOps, your specialists move from firefighting to focusing on innovation and impact. Dedicated industry teams that already understand your processes and compliance context mean fewer escalations and fewer interruptions for your process owners.
- 4
Strengthen governance and security
Integrated controls across Purview, Entra ID, RBAC, DLP, and audit improve your compliance posture and reduce the risk of regulatory findings or data exposure. MLOps and AI monitoring—drift, latency, accuracy—keep your AI workloads and agents inside agreed risk boundaries.
Stay strategically aligned with Microsoft's roadmap
One integrated operating model across your Microsoft business core means a simpler vendor landscape, clearer accountability, and a partner who can move between ITIL4 control for compliance-sensitive systems and DevOps speed for digital products. You set the pace. HSO keeps the platform moving with you.
Success Plan Tiers
The right level of support for where you are
HSO's Managed Services are available across three Success Plan tiers. Each tier builds on the last, and the right fit depends on your internal capability, risk profile, and appetite for a proactive partnership.
Essential
Designed for organizations with a strong internal IT competence center that handles day-to-day platform operations, with HSO serving as a trusted advisor and support partner for when specialized assistance is needed, plus additional capacity across Microsoft Dynamics 365, Azure and Data & AI services. This plan is a strong fit for organizations that want specialist backup for complex issues, updates and continuity, while retaining primary operational control in-house.
Advanced
Built for organizations ready to take a more proactive approach, this plan is intended for organizations that cannot or do not want to support the full Microsoft platform entirely on their own. In addition to the Essential scope, HSO provides proactive monitoring, business process monitoring, shared customer industry teams, ISV partner support and the option for 24/7 support with defined response and resolution commitments for critical incidents.
Enterprise
Aimed at organizations that view their Microsoft platform as a strategic business capability. A dedicated customer team works with you in a DevOps-oriented model to continuously improve and evolve Microsoft business applications, Azure, Data & AI and related automation services. Best positioned for customers that want a joint backlog of improvements, rapid optimization cycles, innovation workshops and a stronger focus on measurable business outcomes.
Managed end-to-end
Your Microsoft platform, in expert hands
From Dynamics 365 and Power Platform to your data and AI workloads and the Azure infrastructure underneath it all, HSO has your back. We run, monitor, and continuously improve the full stack. Pick the services that fit where you are today and scale the model as your needs grow.
Dynamics 365 Application Management
HSO’s Dynamics 365 and Application Lifecycle Management Services deliver AI-first, outcome-driven, always-on operations rather than traditional “ticket-based support."
We run your Dynamics 365 platform as an AI enabled, continuously optimized cloud service rather than a static ERP or CRM system. Instead of focusing on reactive tickets, we move to predictive operations by embedding monitoring, analytics, AI, and agents into our services so that issues are prevented, detected and resolved before they impact your business.
Dedicated industry specialists work together in customer teams to manage updates, improve processes, strengthen security and reduce disruption through capabilities such as automated testing, release management, One Version support and performance analysis.
HSO recognized as Azure Expert MSP
This elite designation demonstrates HSO's proven capability in delivering Microsoft Azure managed services at the highest level.
From cloud migrations, complex (data) integrations, to management and security, we have the expertise to get you to the next level.
Clear expectations from Day 1
We replace reactive support with a managed program and deliver clear ownership, transparent planning, and continuous optimization at three levels:
- Strategic (semiannual)—value and roadmap, risk, and major transformations with HSO senior leadership and your C-suite
- Tactical (quarterly)—Customer Advisory Report covering CSAT, SLA performance, cost and budget, improvement backlog, and upcoming features
- Operational (biweekly/monthly)—incidents, capacity, performance, security posture, and a Service Improvement Plan where needed
Onboarding
From an HSO project, we embed your future Customer Industry Team during build—monitoring, testing, and incident processes are live before go-live, so the transition to run is nearly invisible.
We follow a structured path: workshops, health check, knowledge transfer, technical onboarding, first improvement backlog, then steady-state run. Your data, dashboards, runbooks, and infrastructure code remain yours throughout.
Pricing and reporting
No surprises. A monthly subscription model baselined together and reviewed quarterly. Reporting covers SLAs, outcomes delivered, and enhancement capacity usage — with D365 licensing and Azure spend optimization in scope where applicable.
24/7 coverage
Proactive monitoring, on-duty and on-call engineers, and an account-based approach across time zones — with a single accountable team that knows your environment.
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Resources and Customer Cases
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