Run & Optimize
Access next-gen Managed Services for Microsoft Business Applications, Data & AI, and Azure.
Unlock business value every day
HSO's Managed Services and DevOps teams help our customers get the most out of their Microsoft Dynamics application landscape, their Azure Cloud platform, and Data & AI services. We manage all Microsoft applications, including Azure workloads and data integrations.
We continuously develop, improve, and secure your solutions in the cloud.
You tap into dedicated industry expertise, 24/7 operations, and proactive automation that reduces incidents, reins in unruly control cloud spend, and keeps you continuously current.
With HSO, you don’t get a rotating cast of engineers managing your support tickets. You get an industry-focused, multidisciplinary team that builds, runs, and continuously improves your Microsoft landscape. We anchor every engagement to business outcomes—stability, speed, adoption, and cost control—supported by a structured governance rhythm (strategic, tactical, operational) and transparent reporting.
The right level of support for where you are
HSO's Managed Services are available across three Success Plan tiers. Each tier builds on the last, and the right fit depends on your internal capability, risk profile, and appetite for a proactive partnership.
This plan is designed for organizations with an established internal IT team that handles day-to-day platform operations, with HSO serving as a trusted advisor and support partner for when specialized assistance is needed. The plan provides access to a shared Customer Industry Team, a service portal, and an Expert Desk during business hours. Standard response KPIs are established to keep operations on track.
Built for organizations ready to take a more proactive approach to platform health, this plan is delivered through a shared Customer Industry Team and adds standard monitoring services, optional 24/7 support coverage, and quarterly reporting. Higher service management KPIs come standard, with the option for customer-specific KPIs, alongside access to Business and Technical Advisory services to guide ongoing improvement.
A dedicated Customer Industry Team takes ownership of your platform's support and continuous improvement, bringing deep environment knowledge and DevOps-driven practices to keep things evolving rather than just stable. This plan delivers the highest service levels available, with innovation workshops providing a structured space to explore new capabilities and drive long-term business value.
Managed end-to-end
Your Microsoft platform, in expert hands
From Dynamics 365 and Power Platform to your data and AI workloads and the Azure infrastructure underneath it all, HSO has your back. We run, monitor, and continuously improve the full stack. Pick the services that fit where you are today and scale the model as your needs grow.
Stay current and stable with managed One Version updates, proactive monitoring, and automated testing—minimizing post-release issues, while we optimize performance and adoption.
Your Microsoft Dynamics 365 business applications have a lifecycle, starting with the implementation, followed by continuous operation and improvement. Keeping your business applications and systems up to date is critical in order to stay agile and ahead in the market.
With our Application Lifecycle Management Services, you get ALM & release management, testing automation, business process monitoring, performance tuning, ISV & integration support, and optional 24/7 coverage.
HSO recognized as Azure Expert MSP
HSO is recognized as a Microsoft Azure Expert MSP (Managed Service Provider), which means we have proven expertise when it comes to realizing successful solutions in the Microsoft Cloud, delivered by our highly skilled employees.
So wherever you are in your digital transformation and journey to the cloud, we support you where you are. From cloud migrations, complex (data) integrations, to management and security: We have the expertise to get you to the next level.
Clear expectations from Day 1
We replace reactive support with a managed program and deliver clear ownership, transparent planning, and continuous optimization at three levels:
Onboarding
From an HSO project, we embed your future Customer Industry Team during build—monitoring, testing, and incident processes are live before go-live, so the transition to run is nearly invisible.
From another partner, we follow a structured path: workshops, health check, knowledge transfer, technical onboarding, first improvement backlog, then steady-state run. Your data, dashboards, runbooks, and infrastructure code remain yours throughout.
Pricing and reporting
No surprises. A monthly subscription model baselined together and reviewed quarterly. Reporting covers SLAs, outcomes delivered, and enhancement capacity usage — with D365 licensing and Azure spend optimization in scope where applicable.
24/7 coverage
Proactive monitoring, on-duty and on-call engineers, and an account-based approach across time zones — with a single accountable team that knows your environment.
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