Insurance: Promote Growth and Profitability

Get more out of your policy revenue with HSO's single, consolidated solution built that integrates CRM, financial management, and more for increased profitability

Customer Story: Rapid Growth Through Acquisition

Why one insurance company's finance team chose HSO and Microsoft Dynamics 365

Transform Insurance with Data & AI

Empower your teams with real-time insights, smarter decisions, and proactive customer engagement.

White table with chairs and a laptop
Three people reviewing a financial chart on a computer
Challenges

We understand Insurance. 

Achieving sustainable profitability in insurance requires more than managing claims and cutting costs—it demands smarter distribution, deeper customer insights, and better support for agents and brokers. Whether you rely on a captive sales force, independent producers, or both, fragmented systems and reactive processes can limit growth and hurt retention. Here are some of the most pressing challenges insurance carriers face.

In insurance, you need to service claims and be able to grow the money you take in. You need a full understanding at all times of what you're distributing and what the agents you work with are doing. Add to that regulatory requirements, and things get complicated.

Antiquated, disparate systems don’t give you the insight you need, which can result in poor decisions. You need all the information in one place. A traditional data warehouse simply will not suffice, and point solutions don’t give you the flexibility you need to accommodate your company’s unique business processes.

TRANSFORMATIONAL INSURANCE SOLUTIONS

HSO & Microsoft

Empowering your Insurance company to thrive in the digital age

 

Built on Microsoft Dynamics 365, fsi360 is the most modern, comprehensive marketing, business development, finance and relationship intelligence suite in the industry

Solutions

Insurance Accelerator

Purpose-built for insurance and benefits brokers, this solution helps firms streamline financial operations, improve forecasting accuracy, and stay ahead of regulatory demands.

  • Automate budgeting, forecasting, and compensation processes
  • Simplify revenue recognition and payment matching
  • Gain real-time insights with embedded Microsoft analytics
  • Strengthen compliance with industry-specific controls
Benefits

Achieve Profitable Growth with a Unified Insurance Platform

Discover how integrated data, AI-driven insights, and modern cloud tools empower your teams to improve margins, retain customers, and scale with confidence.
  • 1

    A 360-Degree View of Agents, Brokers, and Policyholders

    With Dynamics 365 Customer Insights and Sales, you can unify data across policy, claims, CRM, and financial systems to get a complete picture of your producers and customers—enabling smarter segmentation, better targeting, and stronger retention.

  • 2

    Boost Agent Productivity and Distribution Performance

    Whether supporting a captive salesforce or independent producers, Microsoft tools provide real-time dashboards, AI-driven opportunity scoring, and proactive reminders—empowering agents to cross-sell, upsell, and engage more effectively.

  • 3

    Streamline Core Operations to Improve Margins

    Automate and modernize underwriting, claims processing, policy servicing, and financial operations with Dynamics 365 Finance, Power Automate, and Copilot—reducing costs, eliminating redundancies, and increasing speed to market.

  • 4

    Increase Customer Retention with Proactive Engagement

    Leverage AI and data analytics to anticipate customer needs, send personalized outreach before renewal, and deliver timely service—all of which reduce churn and increase lifetime value.

  • 5

    Make Smarter, Data-Driven Business Decisions

    With Microsoft Fabric, Power BI, and Azure Synapse, you gain real-time access to performance insights across products, channels, and regions—allowing you to monitor profitability and adjust strategies based on what’s working.

  • 6

    Accelerate Compliance and Regulatory Reporting

    Dynamics 365 and Azure help you centralize and automate reporting processes, improve audit trails, and ensure compliance with evolving insurance regulations—freeing your teams from manual reporting tasks.

  • 7

    Scale Securely with Cloud-Native Flexibility

    Microsoft’s trusted cloud infrastructure enables you to scale as needed, integrate with your existing systems, and maintain enterprise-grade security across sensitive policyholder and financial data.

  • 8

    Empower Your Teams with AI and Copilot

    Copilot brings AI-driven insights and assistance into everyday workflows—helping agents identify opportunities, finance teams track profitability, and leaders make faster, data-backed decisions across the organization.

Using Data to Identify Opportunities for Agents and Sales Teams

Carriers with Non-Captive Agents:

You depend on high-performing producers and can help them remain there. First, you need to identify your top producers; and second, you need to support them in their efforts to recruit new brokers and agents while competing with other carriers.

You need data insights to identify them, they need insights to uncover proactive opportunities with their channel. Microsoft solutions provide insights to stay in front of agent demand, creating strong, long-lasting relationships.

Carriers with Captive Agents or Direct Sales:

Your agents and salespeople must sell competitively. How can you help them be as productive as possible? The answer: Give them the ability to gain actionable insights that will help them discover opportunities for cross-selling and upselling.

Rather than waiting for a call from the customer, be armed with insights to make the first move, eliminating the risk of dissatisfied customers or worse—customers lost to another carrier that was ahead of the curve.

Compliance concerns? No problem. Regulatory requirements can cause an administrative nightmare for any organization handling assets. With HSO’s Solution for Insurance companies, you are covered—in STAT, GAAP, IFRS, and tax—regardless of where you operate.

INSURANCE SUCCESS STORIES

Our Insurance Customers

We help Insurance Brokers and Carriers thrive

What contributes to HSO’s success in engagements like this one is a unique combination of insurance industry expertise, extensive experience with Microsoft ground-to-cloud transformations, and a collaborative approach—listening to the customer and providing value as a trusted advisor.

Tom Berger VP, Financial Services

The HSO Approach

We combine deep financial services industry expertise with innovative technology to deliver tailored solutions that drive success.

INSURANCE RESOURCES

Learn More About HSO and Insurance

Explore our extensive library of resources for Insurance companies

Streamline Claims, Improve Risk Management, and Personalize Service with an AI Briefing for Insurance

Insurers are navigating a rapidly changing landscape—rising customer expectations, increasing claims complexity, evolving regulations, and growing pressure to improve efficiency and reduce risk. Traditional systems and manual workflows can't keep up.

AI offers a smarter way forward. From automating claims and underwriting to detecting fraud and tailoring policyholder experiences, AI helps insurers improve speed, accuracy, and customer satisfaction—while strengthening compliance and reducing costs.

In just a few hours, this targeted session helps your team understand the power of AI and uncover high-impact use cases specific to the insurance industry. You'll leave with:

  • A clear view of how AI and Copilot can optimize claims, underwriting, customer service, and compliance

  • Industry-specific guidance to build a scalable, low-risk AI adoption plan

  • Insight into Microsoft’s AI tools—Power Platform, Fabric, Azure AI, and more

  • Confidence to move from pilot to production—with a partner who understands the demands of the insurance sector

Whether your focus is on improving operational efficiency, enhancing customer experience, or gaining a competitive edge, this session helps you turn AI into real, measurable value.

Learn More About HSO's AI Briefing

Contact Us

Let's talk about how we can help ensure long-term success for your Asset Management firm.

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