Managed Services Pre-Sales Consultant

About HSO

HSO Success and Ambition

HSO has grown organically to have more than 400 people throughout the UK and we expect to continue to grow significantly in the next five years. We are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.

HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun.

The core values that enable us to work so well together, also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.

Purpose of The Role   

The Pre-Sales Consultant works within the managed services team and is the subject matter expert for HSO’s managed services.  The individual will use their understanding of business needs in a managed service environment to position and sell solutions and services in order to achieve revenue goals. The role demands and understanding of Microsoft technologies and extensive knowledge of working in a managed service environment. 

The Opportunity  

The opportunity on offer is somewhat special. You will be joining a relatively mature business but one with exciting ambitions and you will be part of the team that leads on a drive to grown the HSO managed service business through pre-sales efforts across all of our service lines. This role will have input on how we create better cost models, service offerings, efficiencies in the pre-sales process and be a driving force behind putting the customer at the centre of everything that we do

Reporting Line 

As part of the MS Service Delivery and Pre-Sales team, the Pre-Sales Consultant reports to the head of MS Service Delivery and Pre-Sales alongside the MS pre-sales team as well as the wider HSO Sales Executives and Account Managers. 

Job Function 

• Perform detailed managed service discovery working with customer in order to set solution strategy and design for the outsourcing of services to HSO
• Articulate the proposed MS solution and the benefits to the client at all levels including the use of any other HSO Geo’s or third parties where applicable 
• Assist with account development, bids and campaign strategy for managed services
• Gain client credibility as the subject matter expert for HSO managed services 
• Engage at both a detailed level as well as at executive level to drive out business requirements and demand 
• Work with the appropriate internal resources through all HSO service lines to ensure the optimum MS solution is proposed 
• Build, maintain and develop client relationships 
• Work with third parties as applicable 
• Maintain an understanding and knowledge of the competition

Location

 The HSO offices are in Manchester and Reading but the individual can be based anywhere – and must be prepared to travel to client sites.   

 Additionally, for HSO training, to remain abreast of business and technical developments in HSO and to build a collegiate spirit, you will need to be able to get to a HSO office regularly and in order to enable the team to function cohesively.   

Experience and Skills  

•  Either a demonstrable and successful track record in pre-sales or consultancy in a managed service environment 

• Managed Service experience coupled with an engaging and undaunted personality is as much of interest to us as pure experience, and we will train. 
• Solid and broad understanding of providing outsourcing services
• Although not essential, knowledge of Service Management and ITIL would be an advantage 
• Ability to identify and act on potential business opportunities 
• Good understanding of the sales process 
• Excellent communication skills 
• Experience of presenting at all levels 
• Experience in building and owning cost models for large managed service deals
• Experience in contract negations and creation of managed service contracts

Personal Qualities   

• Commercial acumen – entrepreneurial 
• Confident presenter, both on an individual basis and in more formal environments with larger groups attending 
• Enthusiastic and passionate 
• Team player and flexible, not limited by job spec or job title to activities in the business 
• Ambitious for self and company 
• Evangelist 
• Confident 
• Balanced approach, able to promote a solution rather than undermine an opportunity  

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