Managed Services - Pre-Sales Consultant

Remote, GB
Customer Success / Support
Full-Time

Role introduction

Managed Service Pre-Sales Consultant  

About HSO: 

HSO is a global Microsoft solutions partner delivering consistent, cost-effective implementations through a unified methodology and providing worldclass, 24/7 proactive managed services to customers worldwide. As a full-service Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security. 

For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group representing the top 1% of global partners—and we are also recognised as a Microsoft FastTrack Partner, ensuring high quality implementations and successful adoption of Microsoft Cloud solutions. 

At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and career development opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders. 

HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and wellbeing. We focus on building a great place to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best. 

About Managed Services: 

HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work, innovate and grow. We provide our customers with 24/7 management of their applications, Data & AI and Azure platforms 

Our teams work globally to deliver real business impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive.  

At HSO, you’ll work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations support and transform their business. 

 

Purpose of the Role: 

The Managed Services Pre-Sales Consultant (internal Bnext 2.3 Sales Manager, with commission scheme) is part of the UK managed services sales and pre-sales team and plays a critical role in shaping, renewing and growing managed services engagements. This role partners closely with Account Management, and Customer Teams to identify growth opportunities and design commercially sound Managed Services propositions aligned to customer needs. 

 

The role is focused on renewals, RFP’s, customer take-ons, upselling and cross-selling services, translating customer requirements into clear service offerings and producing accurate, well-structured commercial proposals using pricing calculators and standard frameworks. 

 

Demonstrable knowledge of the Microsoft platform is essential, particularly Dynamics 365 and Azure, combined with experience in Managed Services or long-term support models. 

Key Responsibilities: 

Renewals and Customer Growth: 

  • Serve as a managed service solution specialist assisting with all customer renewals and new customers take-ons 
  • Maintain strong collaboration with Industry Leads, wider Service lines, customer teams and Global Managed Services teams 
  • Ensure customers always receive high quality managed service proposals ensuring HSO managed service offerings stays competitive in the UK marketplace  
  • Work with Customer Teams and account managers to identify upsell and cross-sell opportunities based on customer maturity, usage and evolving needs 
  • Work with Customer Teams and account managers to position additional services such as enhanced support, optimisation, monitoring, automation, or advisory services 
  • Support all HSO teams with customer conversations providing structured, value-led proposals rather than reactive pricing 

Commercials and Pricing: 

  • Ensure all managed service proposals are delivered with accurate and competitive pricing using the latest HSO managed services pricing calculators and cost models  
  • Ensure proposals are commercially viable, consistent and aligned to HSO’s approved services and delivery models  
  • Delivery and creation of clearly articulated scope documentation to customer and HSO teams, identifying all service in and out of scope  
  • Support deal governance, approvals and internal handover into delivery 

Stakeholder Collaboration: 

  • Work closely with Service Delivery Managers, Architects and Technical SMEs to validate scope and approach 
  • Act as the bridge between technical teams and commercial stakeholders 
  • Support consistent messaging across sales, pre-sales, and delivery 
  • Contribute to the continuous improvement of Managed Services offerings and collateral 
  • Promote awareness of additional and new services that customers may require or benefit from 
  • Research and validate customer needs to support accurate solution design and scoping 
  • Assist HSO managed service team with contract changes including drafting changes and pricing amendments 
  • Proactively identify potential new service offerings and work creatively with stakeholders to develop effective new solutions 

Reporting & Service Improvement: 

  • Work with the Head of Managed Service Sales & Presales to gather insights and lessons learnt for successful and unsuccessful opportunities   
  • Support customer teams in collecting and analysing data to improve service offerings and highlight any areas for growth services or new service offerings 

Compliance & Internal Governance: 

  • Ensure timely completion of internal processes in accordance with the Company Handbook 
  • Work in alignment with HSO’s Quality System and governance requirements 
  • Ensure all deals are compliant with HSO management authorisations rules 

 

 

Experience & Skills:  

  • Proven experience in a Pre-Sales, Solution Consulting, or Commercial role within Managed Services 
  • Strong background in Microsoft-based solutions, ideally Dynamics 365 and Azure 
  • Experience supporting contract renewals and growing existing customer accounts 
  • Familiarity with Managed Services constructs such as SLAs, service tiers, fair usage, and transition models 
  • Good working knowledge of the Microsoft ecosystem, including 
  • Dynamics 365, Finance and Operations and or Customer Engagement 
  • Azure services relevant to ERP, integration, security, and operations 
  • Ability to hold credible conversations with technical and non-technical stakeholders 
  • Comfortable discussing pricing, scope and value with customers 
  • Strong written skills for proposals, statements of work and service descriptions 
  • Confident presenter in customer-facing discussions and internal forums 
  • Structured, analytical thinker with attention to detail 

Desirable Skills: 

  • Experience working for a Microsoft Partner or SI 
  • Exposure to ITIL, service management, or customer success frameworks 
  • Understanding of long-term support, optimisation, and platform evolution models 
  • Has worked in a managed service environment and assisted in development of new service offerings  

 

 

Personal Qualities: 

  • Excellent Communication and Customer Interaction Skills  
  • Ability to work under pressure and meet time limits  
  • Self-motivated individual  
  • Must have a logical mind set and the ability to trouble shoot complex issues  
  • Ability to Manage Customer Expectations   
  • Must have a logical mind set and the ability to trouble shoot complex issue  
  • Team player willing to be part of a team as well as help teams grow and foster  

 

 

 

Apply now!

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LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE

Why work at HSO?

At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients.

  • 1

    Collaborative

    At HSO we enjoy a culture of collaboration and support and a collaborative hybrid working model where we team flexibly with purpose at the heart of our working arrangements. We use teamwork not just to meet challenges, but to also promote one another’s success.

  • 2

    Ever-Evolving

    We believe strongly in our values of always learning, always evolving and not standing still. HSO is dedicated to the ongoing professional development of people starting with the training and certification of our early career starters through to supporting senior experienced professionals.

  • 3

    Value Driven

    Our values and culture are attractive to people who want to work with value-driven teams around the world. Collaborating with colleagues and clients who are experts in their field provides an exceptional opportunity in your career to be continuously upskilling and expanding your knowledge and talent for accelerated learning and career progression.

  • 4

    Entrepreneurial

    At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.