Video series: Copilot in Customer Service

See how Copilot, Microsoft's generative AI-based virtual assistant, makes the work for customer service agents easier and better.

Request a demo
Watch the full demo

How Copilot in Dynamics 365 Customer Service uses Generative AI

Copilot transform how agents and customers interact on different channels. This video shows two examples of how copilot helps customer service agents access company knowledge sources and quickly create optimized responses with a single click.

Example #1 of Copilot in a chat conversation

Copilot helps agents save time in a chat, giving real-time response options and helping to converge on a solution.

Example #2 with Copilot in an email conversation

Watch how an agent using Copilot in Dynamics 365 Customer Service is able to quickly generate an optimized draft response, that is ready for review.

Example #3 of Copilot in a chat conversation

Watch how Power Virtual Agent and Copilot support the customer service team to set up the conversation summary and find the right information in the internal knowledge base.

Read more

On our AI and Dynamics 365 Copilot capabilities

Request a Copilot demo

Interested in how Copilot can support your teams? Contact our CRM and Service experts for a 1-1 or demo.

By using this form you agree to the storage and processing of the data you provide, as indicated in our privacy policy. You can unsubscribe from sent messages at any time. Please review our privacy policy for more information on how to unsubscribe, our privacy practices and how we are committed to protecting and respecting your privacy.