First Line Support

Providing innovative IT support services to the UK, 365 days per year

Why HSO First Line Support?

Many companies are now choosing to outsource 1st Line Support to a professional IT company like HSO. Your in-house team no longer has to worry about resolving common IT issues. They can instead focus on strategic and innovative operations that will help you grow your business.

We know First Line Support

Internal IT teams can often be overstretched with support tickets from staff who can‘t get on with their job until they receive a resolution. Downtime, due to a system crash, outage or simply because an employee can‘t access their work, costs time and money. By outsourcing 1st line IT support incidents that have a negative impact on the business, they can be dealt with quickly by a team of high-calibre experts, available to address issues as they occur.

In addition, your business doesn‘t have to worry about annual holidays, reduced capacity over lunch, being short-staffed due to illness or weekend cover, as 1st line support (and 2nd line if required) is always available.

Benefits

  • locally-based team of high calibre experts
  • ISO270001 accredited
  • A single point of contact providing exceptional service 7 days a week by phone, online or email
  • Flexible support - pay only for what you need
  • Regular status reports
  • Increased productivity
  • Minimised IT support costs
  • More time for business transformation & innovation

“It‘s been such a positive experience working with HSO and the First Line Support Team. The staff have been very responsive, collaborative, patient and have worked flexibly to find solutions that work for both of us, not just sticking to the letter of the contract.

They understand our users‘ needs and the collaboration has been excellent. It‘s great to be working with such a positive and professional team!“

Service Delivery Manager The British Heart Foundation

Contact us

Book your free 1 day process review!

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