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Strategic Account Manager
As a D365 Strategic Account Manager you will... Maintain and expand relationships with HSO ProServ’s industry focused clients. This is a national role that will involve managing approximately 20-30 named HSO ProServ existing clients located across the United States. Proactively work to develop a deep understanding of the client’s business and Dynamics 365 environment, identify opportunities to maximize the client’s effectiveness in using Dynamics 365, propose incremental solutions and services, and ensure high degrees of customer satisfaction among the HSO ProServ’s client base. Establish productive, professional relationships with key client personnel in order to become a trusted advisor. Meet with client representatives on a regular basis to ensure their satisfaction, understand their goals and priorities, and facilitate short and long-range planning related to their Microsoft Dynamics 365 solution. Identify up-sell and cross-sell opportunities to provide additional software solutions and consulting services that add value to the client’s business and/or Dynamics 365 implementation. Manage the sales cycle for incremental sales of software solutions and consulting/support services to clients. This includes coordinating internal HSO ProServ resources to define solutions to meet the client’s requirements, coordinating product demonstrations and presentations, developing and presenting proposals to clients, and negotiating pricing/deliverables. Serve as liaison to HSO ProServ’s delivery and support teams to ensure client satisfaction and meeting the clients defined goals.