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  • Meet Tudor Radoi, who propels HSO clients to the next level

Meet Tudor Radoi, who propels HSO clients to the next level

Tudor has grown into a Business Intelligence Consultant at HSO International, helping a portfolio of global clients decipher their toughest challenges and develop solutions that give them a competitive edge.

Meet
Tudor Radoi
Business Intelligence Consultant | HSO International

"Sometimes, you just know it's time to grow. That’s why in the winter of 2021, Tudor Radoi packed his bags, and together with his wife left their native Romania to seek new, challenging careers in Amsterdam."

A deep passion for connecting with others

Sometimes, you just know it's time to grow. That’s why in the winter of 2021, Tudor Radoi packed his bags, and together with his wife left their native Romania to seek new, challenging careers in Amsterdam. But the most important thing Tudor brought with him was not packed in a suitcase, nor learned during his time at the prestigious Bucharest University of Economic Studies. If you are fortunate enough to meet him, you will immediately realize what sets him apart is his contagious good attitude and ability to connect with others on a personal level.

Today, Tudor has grown into a Business Intelligence Consultant at HSO International, helping a portfolio of global clients decipher their toughest challenges and develop solutions that give them a competitive edge. He was kind enough to give us a peek into his life, reveal how working at HSO facilitates his professional development, and give us some tips for success.

Tudor is not new to consulting. From the beginning of his career, he has been involved in Enterprise Resource Planning and Performance Management projects. But his passion for helping others quickly led him to more client facing roles, and he became a Business Intelligence and Dynamics 365 Consultant working for other Microsoft partners. Before long, he could not get enough and knew it was time to raise the stakes with a globally minded company.

A pragmatic positive attitude

In business, teamwork and customer service are facts of life. While technical acumen is a must, it must be accompanied by social and emotional intelligence. Tudor doesn’t just navigate these relationships effortlessly. His positivity is a multiplier in working with colleagues and customers alike, and stimulates the entire team to put forth ideas that push the limits.

But Tudor is not just full of good vibes. He keenly identifies the boundaries of the business landscape from a realist’s point of view and can clearly lay out possible courses of action to his teammates and customers. “I like to bring a positive energy to the table, but still make sure I am being clear about what we realistically can do for a client,” Tudor says.

His collaborative and personal manner enables him to push those boundaries and really connect with the client’s needs so the team can develop the best possible solution. “It is important that we are focusing on adding business value to the customer, not just creating an app that fills a gap,” Tudor adds.

US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Senior D365 CE Technical Solution Architect

As a D365 CE Sr. Technical Solution Architect, you can expect to…  Define architecture direction across complex, multi-workstream Dynamics 365 Customer Engagement implementations spanning Dataverse, Power Platform, Azure services, and enterprise integration layers. Establish solution modeling standards that support long-term platform scalability, extensibility, and alignment with Microsoft roadmap evolution across Copilot, Fabric, and Power Platform. Own cross-platform integration strategy connecting Dynamics 365 CE with Azure services, enterprise data platforms, analytics environments, and external business systems to support multi-service-line solution continuity. Guide extensibility decisions across configuration, customization, and Azure-based patterns to ensure maintainable solutions that support future platform expansion beyond initial CE implementations. Establish environment topology strategies and lifecycle management guardrails supporting secure, repeatable, and high-velocity delivery across concurrent engagements and evolving enterprise programs. Provide technical leadership across delivery teams to ensure alignment with performance expectations, security standards, and enterprise governance requirements in complex implementation environments. Support architecture alignment across workstreams and service lines by standardizing integration approaches, deployment sequencing, and extensibility frameworks that enable long-term client platform growth. Partner with functional architects, delivery leaders, and client stakeholders to translate business transformation objectives into scalable platform strategies aligned with broader Microsoft ecosystem adoption. Provide architecture escalation support across implementations involving integration complexity, performance optimization, environment strategy, and solution layering decisions. Shape technical solution direction during presales engagements by validating architecture feasibility, delivery strategy alignment, and long-term platform positioning. Mentor solution architects and senior consultants while strengthening technical delivery standards and reusable architecture patterns across engagements. Balance hands-on architecture leadership with advisory responsibilities across multiple concurrent initiatives in a fast-moving consulting environment. Incorporate emerging Microsoft platform capabilities, including Copilot extensibility, Power Platform governance evolution, and Fabric alignment, into enterprise solution strategies supporting future modernization initiatives. You’re great at…  Define architecture direction across complex, multi-workstream Dynamics 365 Customer Engagement implementations spanning Dataverse, Power Platform, Azure services, and enterprise integration layers Establish solution modeling standards that support long-term platform scalability, extensibility, and alignment with Microsoft roadmap evolution across Copilot, Fabric, and Power Platform Own cross-platform integration strategy connecting Dynamics 365 CE with Azure services, enterprise data platforms, analytics environments, and external business systems to support multi-service-line solution continuity Guide extensibility decisions across configuration, customization, and Azure-based patterns to ensure maintainable solutions that support future platform expansion beyond initial CE implementations Establish environment topology strategies and lifecycle management guardrails supporting secure, repeatable, and high-velocity delivery across concurrent engagements and evolving enterprise programs Provide technical leadership across delivery teams to ensure alignment with performance expectations, security standards, and enterprise governance requirements in complex implementation environments Support architecture alignment across workstreams and service lines by standardizing integration approaches, deployment sequencing, and extensibility frameworks that enable long-term client platform growth Partner with functional architects, delivery leaders, and client stakeholders to translate business transformation objectives into scalable platform strategies aligned with broader Microsoft ecosystem adoption Provide architecture escalation support across implementations involving integration complexity, performance optimization, environment strategy, and solution layering decisions Shape technical solution direction during presales engagements by validating architecture feasibility, delivery strategy alignment, and long-term platform positioning Mentor solution architects and senior consultants while strengthening technical delivery standards and reusable architecture patterns across engagements Balance hands-on architecture leadership with advisory responsibilities across multiple concurrent initiatives in a fast-moving consulting environment Incorporate emerging Microsoft platform capabilities, including Copilot extensibility, Power Platform governance evolution, and Fabric alignment, into enterprise solution strategies supporting future modernization initiatives Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have…  Bachelor’s degree required in Computer Science, MIS, Engineering, or related technical field 7+ years of technical architecture experience working with recent versions of Microsoft Dynamics 365 CE and related technologies including but not limited to C#, .NET, JavaScript, Dataverse, Azure integration services, APIs, and Power Platform extensibility models 12+ years of experience delivering enterprise business applications including Dynamics 365 CE implementations, solution architecture, and distributed system design within consulting or systems integration environments Experience defining solution architecture across complex, multi-workstream Dynamics 365 CE implementations supporting scalable, maintainable, and secure enterprise deployments Demonstrated ownership of architecture direction across multiple engagements or programs, not limited to a single implementation workstream Ability to translate business and functional requirements into enterprise architecture designs aligned with Microsoft platform roadmap direction and industry best practices Experience defining extensibility strategies across configuration, customization, Power Platform automation, and Azure-based integration approaches Ability to lead and provide architecture guidance to development teams relating to integration strategy, environment lifecycle management, deployment sequencing, and solution governance standards Experience aligning Dynamics 365 CE solutions with enterprise data platforms such as Microsoft Fabric, Synapse, or Azure data services Strong understanding of environment topology strategy, CI/CD pipelines, and multi-environment lifecycle management across enterprise delivery programs Experience contributing to presales architecture, solution shaping, and technical discovery supporting large transformation initiatives Ability to mentor solution architects and senior consultants while reinforcing delivery standards and reusable architecture patterns across engagements Strong understanding of Microsoft Azure cloud computing platform and its role in supporting enterprise-scale Dynamics 365 CE extensibility and integration strategies Ability to define, construct, and oversee implementation of Solution Testing, Performance Testing, Accessibility Testing, Security Testing, and System and Integration Testing strategies across complex delivery programs The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Lead D365 CE Functional Consultant

As a D365 CRM Lead Functional Consultant you can expect to…   Conduct meetings/workshops with subject matter experts and other stakeholders   Create requirements documents, fit-gap analysis, test plans, training materials, and manage product backlogs   Be responsible for risk assessment, as-is and to-be processes, and gap fit verification   Provide business process consulting to help define the problem, propose and create the solution   Lead discussions with the client and project teams during the Project Design meetings   Lead train-the-trainer sessions for the configured client solution.   Guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building, as well as help detail the project scope   Define the design sessions and workshop agendas and meetings   Perform advanced configuration and customization of the Dynamics 365 solution, test functionalities, create workflows and manage security roles/privileges to meet cross functional requirements    Work with clients to develop new business processes that leverage D365 CRM best practices   Provide advisement to client key users who are responsible for managing and delivering CRM related services to their teams    Use proven methodologies to deliver successful projects, including industry best practices   Ensure that there is a formal process in place for testing and issues resolution; Drive the team to resolve all issues identified during the testing and QA phases    Sound interesting? If so, you’ll have…    Bachelor’s degree required in Computer Science, Business Administration, MIS or related field    8+ years of experience implementing recent versions of D365 CRM   8+ years of consulting experience working in a client-facing role    Deep understanding of the functional capabilities and limitations of D365 CRM    Hands-on experience with multi-phase, enterprise-wide D365 CRM implementations    Proficiency in requirements analysis while utilizing techniques such as User Stories, Use Cases, Prototypes, Interviews, and Storyboards     Experience with Agile methodologies and capable of mapping User Story definitions to functional solutions, as well as defining user acceptance criteria    Strong analytical, presentation, documentation, and inter-personal skills    Ability to travel to client sites as necessary  Candidates with experience implementing D365 Customer Insights & Journeys preferred, but not required    You’re great at…   Multitasking, being flexible & paying close attention to detail    Working in a highly collaborative team environment    Configuring, customizing & designing solutions    Leading a Functional Team on a project ensuring best practices and approaches are maintained   Holding yourself and your team accountable for delivering the highest quality work   Diagnosing and troubleshooting complex D365 CRM issues with creative solutions   Resolving client conflicts and/or escalated issues while maintaining composure in a stressful situation    Learning new concepts quickly and thoroughly     Physical Requirements:  This is a sedentary position that primarily involves sitting/standing. You can expect to:  Remain in a stationary position, often standing or sitting for prolonged periods  Work on a computer and look at a computer screen for prolonged periods  Move about to accomplish tasks or moving from one worksite to another  Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing  Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.)  Assess the accuracy, neatness and thoroughness of the work assigned  Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above    The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.    HSO is an Equal Opportunity Employer. 

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US Remote

Customer Success / Support

D365 Managed Services Service Delivery Manager

As a Managed Services Service Delivery Manager you can expect to… Serve as the primary delivery interface and trusted point of contact for assigned Managed Services clients across Dynamics 365 Finance & Operations and Customer Engagement environments Own the end-to-end managed services lifecycle for client environments, including support coordination, enhancement planning, optimization initiatives, and continuous improvement activities Develop strong working relationships with clients and internal consulting teams to maintain delivery alignment, visibility into priorities, and long-term solution health Coordinate delivery across multiple concurrent engagements, balancing competing priorities while maintaining consistent service quality and responsiveness Partner with Account Management and Customer Care leadership to support renewals, account stability, and identification of opportunities to expand managed services support Translate client priorities into coordinated consulting activity across functional and technical workstreams Maintain visibility into engagement risks, timelines, support trends, and enhancement opportunities while proactively communicating status and recommendations Collaborate with consulting teams to ensure support requests and enhancement initiatives are progressing effectively and aligned to client expectations Support transitions from implementation to Managed Services and help establish durable delivery rhythms for long-term client success Maintain delivery tracking across internal systems including resource coordination, financial visibility, billing readiness, and service performance indicators Contribute to the evolution of Managed Services delivery standards, documentation practices, and operational maturity across the practice You’re great at… Managing multiple client environments simultaneously while maintaining strong organization, responsiveness, and delivery continuity Building trusted client relationships through proactive communication and follow-through Translating business priorities into actionable support and enhancement plans Identifying opportunities to improve delivery structure, service experience, and solution adoption over time Operating with a high degree of ownership and initiative in environments where priorities evolve across accounts and teams Building alignment across consulting resources and stakeholders to move delivery forward Navigating ambiguity while maintaining momentum and visibility for clients and internal teams Balancing competing priorities across engagements without relying on heavily structured delivery schedules Learning new solution areas quickly and developing working familiarity across Dynamics 365 platform capabilities Promoting collaboration across functional, technical, and account leadership teams to support long-term client success Sound interesting? If so, you'll need... 5+ years supporting or leading Dynamics 365 Managed Services engagements across Finance & Operations, Customer Engagement, or both Experience serving as the primary delivery interface for enterprise or mid-market Microsoft platform clients Working knowledge of managed services delivery models including support governance, backlog coordination, enhancement planning, and service review rhythms Experience coordinating consulting activity across distributed delivery teams Comfort operating in client-facing roles that require independent prioritization and ownership across multiple concurrent engagements Ability to maintain delivery visibility without reliance on fully structured project-based schedules Experience partnering with Account Management to support renewals and account stability Working familiarity with Azure, Dynamics 365, and the broader Microsoft Business Applications ecosystem Strong communication skills with the ability to engage effectively across business and technical stakeholders Bachelor’s degree in Information Systems, Business, or related discipline preferred Microsoft certifications within Dynamics 365 or Power Platform are a plus  

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US Remote

Consulting & Advisory

Advisory Transformation Consultant

As an Advisory Transformation Consultant, you serve as a trusted advisor guiding clients through enterprise transformation from strategy to sustained adoption. You help close the gap between “go-live” and real business change by combining business advisory, process expertise, and change leadership. You work comfortably across executive strategy conversations, facilitated workshops, and execution support — always tying decisions back to measurable outcomes. This role also contributes to the growth of HSO’s Advisory practice through reusable assets, thought leadership, and business development (level-dependent). You're Great At... Translating client strategy into clear transformation roadmaps tied to business value Facilitating executive and stakeholder workshops that drive alignment and decisions Designing future-state business processes grounded in organizational reality Leading change management efforts that enable adoption, readiness, and capability building Connecting people, process, and technology decisions to measurable outcomes Influencing without authority across complex client environments Operating fluidly between strategic advisory and hands-on delivery support What You'll Do... Strategy, Value & Business Care Partner with executive sponsors to define transformation objectives, success measures, and value drivers Build value blueprints connecting business capabilities, processes, and technology investments to KPIs Lead current-state assessments to identify performance gaps and transformation levers Develop phased transformation roadmaps aligned to value, risk, and readiness Process Design & Business Alignment Lead end-to-end business process discovery and future-state design Collaborate with solution architects and functional consultants to align business requirements and configurations Translate process changes into clear role-based change impacts Change Strategy & Adoption Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement Conduct change impact and readiness assessments; identify resistance and mitigation plans Coach executive sponsors and line leaders as visible change change champions Design and facilitate workshops, town halls, and engagement sessions Develop training strategies that build role-based capability - not just system knowledge  Benefits Realization Define adoption and success metrics bridging system usage, process performance, and human behavior Monitor post-implementation benefits realization and recommend corrective actions Facilitate retrospectives and continuous improvement cycles Practice Development Contribute to thought leadership, methodologies, and reusable assets Convert client deliverables into templates, playbooks, and accelerators Document case studies, lessons learned, and best practices What You Bring...  Bachelor’s degree in Business, Management, Organizational Development, or related field 3+ years in consulting, advisory, business transformation, or change management Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred) Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar) Strong analytical skills: business cases, KPIs, process mapping Excellent facilitation and executive communication skills Comfort working across multiple engagements and ambiguous environments Experience in a Microsoft partner consulting environment Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim) Experience with AI/Copilot adoption and organizational change The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.  

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“I really enjoy the energy and challenge of working with people from different backgrounds, for a global portfolio of clients. It’s an organization with a very flat structure, where you are trusted to take care of your work when and where you see fit."

Tudor Radoi Business Intelligence Consultant | HSO International

Regardless of their background, everyone shares the same values

"Of course, there is a certain amount of scheduled collaboration, but when you are comfortable and have more freedom, productivity goes up. We have very supportive colleagues at HSO. Regardless of their background, everyone shares the same values and is willing to help you out, so you never feel like you’re stuck.”

Tudor has had his share of complex projects. In his personal philosophy, one of the keys to success is going boldly where you have never been before. “You have to be willing to step out of your comfort zone,” he says. Speaking on recent work for a client, he shared how his team rose to the challenge.

Personal and professional growth

“From a management perspective, I receive a lot of support to develop myself and grow professionally. This really is the place to be if you want to work on international projects and feel like the whole organization has your back.”

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Succeeding in a high-stakes global environment

“The customer had critical needs that we needed to address accurately, and we had to translate what they had done in the past into what they actually wanted for the future,” Tudor shared. “It required us to single out key persons in the client's operation and work closely with them through various iterations as we tweaked our solution.” Every day, he strives to find more innovative ways to tackle the problem at hand.

Beyond that, Tudor credits continued personal and professional growth. “If a good opportunity comes your way, don’t let it go to waste,” he asserts. That’s an area where Tudor leads by example, and we’re excited to see him reach new heights while making a positive impact on colleagues and clients at HSO.

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