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HSO Academy: “We hire for attitude, we train for skills” 

"Not your diploma, but your drive. Not your experience, but your curiosity." That seems unthinkable – but not at HSO. "With the right basic attitude, anyone can get started here," says Henk-Jan Brommer, manager of HSO Academy. It sounds ambitious, but practice shows that it works. 

HSO Academy is the corporate university of HSO. Since 2014, people have been prepared here for work as consultants – with a combination of technical training, practical knowledge, and skills. Experienced employees also follow in-depth modules, leadership programs, and soft skills training through HSO Academy. HSO Academy now trains not only HSO employees but also customers – so that they are better prepared for their IT projects and make more efficient use of the HSO solutions that HSO has implemented.  

Joining without prior knowledge?

Fresh out of school, from another industry, or just with a lot of motivation. The journey of new consultants begins in the same place – the Masterclass – an intensive five-week program full of theory, practice, soft skills, and energy. "In five weeks, we turn starters into consultants," says Henk-Jan Brommer. "And it works. More than 500 colleagues have started at HSO this way."

HSO Academy does not look at resumes alone, but mainly at motivation and eagerness to learn. "Even without experience or technical knowledge, you can join," says Henk-Jan. The approach is clear: we hire for attitude, we train for skills. This also makes HSO attractive to career changers and people with an unusual background. "As long as you bring the right basic attitude, we will find a place that fits."

Learning never stops

After onboarding, it really begins. HSO Academy is there for anyone who wants to grow – substantively, professionally, or personally. "We also support people who have been with us for years," says Henk-Jan. "The more senior you become, the more responsibilities change. We also train for that." 

An important principle is horizontal mobility. "If you say: I am ready for something else within HSO, we wholeheartedly support that," says Henk-Jan. "We have all rooms in the house: ERP, CRM, Azure, Modern Workplace, integration, app development, data & AI, OutSystems. If you want to look at another room, there is certainly room for that." 

In addition, there is a wide range of soft skills training. Henk-Jan mentions a few: "We train people in interpersonal skills. About assertiveness, change management, conflict management. We have a wide range of leadership and management training. We have soft skills such as problem-solving ability, risk and root cause analysis, personal leadership, personal presentation."

In other words, as he puts it: "Continuous learning, continuous development – we really try to shape that here. Not as a slogan, but as a way of working; 'Never stop learning,' Henk-Jan summarizes. "We really make that concrete here." 

Trainers from practice

All training is given by consultants who are active in projects themselves. That is deliberately arranged. "They are people with a lot of practical experience and project experience," he explains. "And they enjoy giving training. They bring that experience directly into the classroom." That does not mean that everyone just becomes a trainer. HSO Academy also invests in the didactic side.  
 
"We have a whole train-the-trainer program," says Henk-Jan. "And all the training we give is evaluated with the participants. Based on that, we also improve our training and the guidance of trainers." He sums it up with a wink: "All Academy trainers are consultants, but not all HSO consultants are Academy trainers."

Training customers

At HSO Academy, they now look beyond their own organization. Customers also make grateful use of the expertise. "We now also train people at our customers," says Henk-Jan. "The gap between the experience of our people and that of the customer is sometimes quite large. By making the knowledge level more equal, we get closer to each other." 

Henk-Jan continues: "We have been involved in these kinds of projects for years. But for many customers, it is the first time. It helps if you train them in advance on what is involved in an implementation. This creates the feeling that we are really doing it together." 

Sharing knowledge as a culture

At HSO, knowledge does not stop at the project or the team. Sharing is embedded in the way of working – and the Academy helps with that. Through knowledge sessions, pizza evenings, and international meet-ups, knowledge is actively shared across teams and countries. "We act as a broker of knowledge," says Henk-Jan. "What is learned locally, we spread to the rest of the organization." 

This is relevant for everyone – from starter to senior, from the Netherlands to the US. Developments in technology, best practices, new tools, or insights: they are shared through the Academy. "We try to reinvent the wheel as little as possible," explains Henk-Jan. "If it works somewhere, we make sure others benefit from it." 

And it does not stay internal. HSO has several Microsoft MVPs and Fast Track Recognized Solution Architects – colleagues who are internationally recognized for their expertise and their contribution to the community. "They are people who are not only strong in content but also actively spread knowledge – inside and outside HSO. Continuous learning, continuous development – we really try to shape that here." 

Join the journey

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ERP & CRM (e.g. D365 F&O, D365CE)

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US New York

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Microsoft D365 F&O Functional Solution Architect - Managed Services

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Dynamics 365 CE Engagement Manager

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Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page!   HSO is an Equal Opportunity Employer.  

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US Remote

Project & Program Management

Program Manager

As a Program Manager you can expect to... Manage interconnected projects and engage with senior executives and strategic stakeholders to accomplish the following business objects:  Oversee all aspects of program delivery, including planning, resource allocation, execution, and risk management Run complex, enterprise-level programs that adhere to a client’s strategic alignment   Deliver program-level goals to achieve and maintain cross-project success   Engage with senior stakeholders and executives to align program goals with business priorities Participate in or lead Design Sessions which are used to gather requirements from project stakeholders  Lead steering committee meetings and facilitate communication with all parties involved  Supervise and mentor project managers, technical leads, business analysts, and other team members, providing clear direction, collaboration, and alignment across workstreams Direct and manage D365 F&O programs from inception to completion, ensuring on-time and on-budget delivery of projects Build and maintain strong relationships with key stakeholders and executives, acting as the primary point of contact for the program Collaborate with solution architects and technical teams to ensure D365 solutions are designed and delivered according to best practices and HSO standards Monitor and report on program financials, including budgets, forecasts, and resource utilization, identifying cost-saving opportunities to mitigate financial risks  Develop risk mitigation plans and proactively address challenges that may impact project timelines or quality Implement change management strategies to guide stakeholders and end users through the adoption of new systems and processes Identify opportunities for process and people improvements, contributing to the development of program management within HSO   You’re great at…   Overseeing all aspects of program delivery, including planning, resource allocation, execution, and risk management Looking at the big picture to achieve more strategic business outcomes, handling multiple projects/tasks simultaneously  Working closely with clients, stakeholders, and cross-functional teams to deliver comprehensive D365 F&O solutions Understanding change management, aligning program objectives with client expectations and strategic goals Building strategic relationships with clients and partners  Providing input on architecture, integration, and deployment strategies Solving complex problems with creative solutions  Learning new concepts quickly and thoroughly  Promoting the mission and Shared Values of our company    Sound interesting? If so, you’ll have…   Bachelor’s Degree   10+ years of D365 ERP and/or AX implementation experience  8+ years of managing large ERP/CRM projects and development teams  Previous experience in a Lead Consultant or PM role for a D365 implementation  Proven experience in managing multi-million-dollar programs with complex delivery requirements Exceptional leadership and communication skills with a demonstrated ability to influence senior stakeholders Experience with different SDLC project methodologies (such as agile and waterfall)  Demonstrated ability to successfully manage project teams  In-depth financial acumen  Strong understanding of business processes/business process analysis  Software development experience a plus, especially in Java and/or C#  Working experience or knowledge of LCS and or VSTS  PMP certification is highly desirable   Proficiency in MS Project  The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.    HSO is an Equal Opportunity Employer. 

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Engagement Manager

As an Engagement Manager you can expect to…  Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success Ensure the client experience aligns with commitments, delivery standards, and quality expectations Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem Partner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmaps Maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (<2.5%) Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth You’re great at…  Building executive-level client relationships and serving as a trusted advisor Leading complex, multi-threaded engagements while balancing client experience, delivery execution, and commercial outcomes Driving alignment across matrixed teams and influencing without direct authority Managing engagement financials, forecasting, and margin performance Communicating clearly and confidently with executives, stakeholders, and delivery teams Identifying risks early and navigating complex issues with sound judgment and calm leadership Maintaining delivery discipline while ensuring strong client satisfaction and adoption Recognizing and shaping growth opportunities within existing client relationships Balancing strategic thinking with hands-on engagement leadership Driving accountability, transparency, and continuous improvement across teams Leading and collaborating with cross-functional and virtual teams Balancing strategic thinking with executional rigor Prioritizing effectively and communicating commitments clearly Learning new concepts, industries, and technologies quickly and thoroughly Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have…  Bachelor’s degree in Business, Information Systems, Engineering, or a related field 10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction Strong understanding of Microsoft technologies such as Dynamics 365, Azure, Power Platform, and the broader Microsoft ecosystem Demonstrated ability to build executive relationships and operate as a trusted client advisor Experience with delivery governance, project methodologies, and structured change management Strong commercial acumen, including forecasting, margin management, and revenue accountability Ability to identify and drive expansion opportunities within existing accounts Excellent communication, leadership, and stakeholder management skills Ability to operate effectively in complex, fast-paced, client-facing environments Flexibility to travel as client and business needs require Flexibility to travel as client and business needs require Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods Work on a computer and look at a computer screen for prolonged periods Move about to accomplish tasks or moving from one worksite to another Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.) Assess the accuracy, neatness and thoroughness of the work assigned Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page!   HSO is an Equal Opportunity Employer.

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US New York

ERP & CRM (e.g. D365 F&O, D365CE)

Microsoft D365FO Senior Functional Consultant

MICROSOFT DYNAMICS 365 F&O SENIOR FUNCTIONAL CONSULTANT  Senior Functional Consultant wanted in New York, NY to act as key resource for clients for support using a combination of D365 Finance, Supply Chain, Project Management & Accounting (PMA) and Project Operations. As a Senior Functional Consultant you can expect too... Handle and resolve requests and issues. Provide subject matter expertise for D365 F&O and Project Operations. Configure and manage core financial components of D365 F&O including General Ledger, Accounts Receivable, Accounts Payable, Bank and Cash Management, Management Reporter/FRx and Project Accounting. Organize the communication between the test teams and technical/functional resources to produce gap analyses, functional design documents, and unit test scripts. Maintain open issue status and communication with the client. Establish a strong working relationship with clients. Proactively consult clients on best practices and necessary system and process changes to achieve milestones and goals. Investigate, analyze, and recommend solutions for clients’ issues. Triage and fix bugs/issues. Requirements: Option to telecommute.  Bachelor’s degree in Electrical and Communication Engineering, Supply Chain Management or Accounting 5 years of experience in the job offered or a similar occupation. Salary: $150,550/yr. Perks: We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.  Email resume to: HSO Enterprise Solutions, LLC at kramerini@hso.com

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

D365 Supply Chain Functional Solution Architect

As a D365 Supply Chain Solution Architect you can expect to... Act as Functional Solution Architect (FSA) on projects while implementing various modules of D365 for Supply Chain Lead the D365 Supply Chain Management Workstream Perform the Solution Advisory/Solution Architect role in the analysis phase of a D365 F&O implementation Conduct Business Process Analysis (BPA) workshops Accurately estimate entire enterprise-level projects along with appropriate resources and skillsets required Conduct Business Process Analysis (BPA), create the Solution Blueprint document and perform Fit/Gap analysis Act as solution advisor to the project during design/development, testing and deployment phases Ensure a formal process is in place for testing and issues resolution, specifically around the functional architecture and integration points of the implementation Finalize and sign-off on functional specifications, unit and system test scripts, and deployment plans Ensure training will cover all relevant topics allowing client successful use and maintenance of the application Act as escalation point for all support issues during and after a project Travel as the needs of clients and our business dictate You’re great at... Articulating architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platform Providing leadership and effectiveness in consulting and client management Forming and leading virtual teams and collaborating across large, matrix organizations Prioritizing tasks and communicating commitments Working in a highly collaborative team environment Solving complex problems with creative solutions Mentoring and guiding junior consultants on best practices/approaches Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company   If this sounds like you, you'll have... 8+ years combined experience with Microsoft D365 SCM implementations, application deployment and architecting complex enterprise systems Project experience including assessment and analysis, designing business case development, envisioning, planning, deployment, benefits analysis, etc. Strong background in ERP concepts, such as supply chain, manufacturing, planning, production, and distribution, WMS experience a plus Ability to translate requirements created by the business and functional analysts into the architecture for the solution Hands-on experience with multi-phase, multi-country, enterprise-wide implementations Proven record of delivering information systems business value at an executive level Ability to be the trusted voice at the decision-making table Ability to move between high-level architectural review/design and the "roll up the sleeves" level of performing all phases of an application delivery project     Benefits We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.      

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Dynamics 365 F&O Functional Consultant - Rental

As a D365 F&O Senior Functional Consultant you can expect to…   Provide business and application consultancy to our clients   Leads discussions with the client and project teams during the Project Design meetings   Implement and configure supply chain modules of D365 F&O specifically for our clients within the rental industry  Carry out prototyping plans, procedure documentation and communicate with project team   Define D365 F&O functional requirement and design documents that developers can use for enhancements   Perform advanced configuration and customization of the Dynamics 365 solution   Manages the testing and QA phases of a project for HSO, client and 3rd party resources; Test enhancements for end-user acceptance and accuracy    Organizes the communication between the test teams and technical/functional resources for resolution   Use provided methodologies to deliver successful projects   Identify opportunities to improve the use of the solution   Train power users and end users on efficient use of the solution, share ‘tips and tricks’   Travel to client-site when necessary    Sound interesting? If so, you’ll have…   Bachelor’s Degree in Supply Chain, Logistics, Engineering, or related degree required   4+ years experience as a D365 F&O Supply Chain Consultant   Rental industry and/or XAPT implementation experience required for this role Experience participating in all stages of multiple D365 F&O implementation projects    Successfully implemented the following modules: Products and Inventory, Procure to Pay, Order to Cash, Warehouse Management, Transportation Management, Master planning, demand and supply forecasting, Intercompany trade, Enterprise Asset Management   Expertise in writing functional specification, gap document and training materials   Ability to organize and managed the resources during the Testing phase   Ability to triage and fix bugs/issues and utilize MS provided technical resources   D365 F&O Supply Chain certifications highly desired   Flexibility to travel as the needs of clients and our business dictate   You’re great at…   Developing strong functional, analytical, presentation, documentation, training and interpersonal skills   Building relationships with clients and partners   Prioritizing tasks and communicating commitments   Working in a highly collaborative team environment    Solving complex problems with creative solutions   Learning new concepts quickly and thoroughly   The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. 

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Dynamics 365 F&O Project Manager

D365 F&O Senior Project Manager you can expect to… Manage and perform the following tasks throughout the full life cycle course of small to large implementations: Scope and Change Management Resource, Time, and Cost Management Communication Risk and Issue Management Project Tracking and Control Participate in or lead Design Sessions which are used to gather requirements from project stakeholders Lead steering committee meetings and facilitate communication with all parties involved Support and manage project teams, project scope, project schedules, project risks/issues, and expectations Ensure customer satisfaction Sound interesting? If so, you’ll have… Bachelor’s Degree 5+ years of D365 F&O implementation experience 8+ years of managing large ERP/CRM software projects and development teams Previous experience in a Lead Consultant or PM role for a D365 F&O implementation Experience with different SDLC project methodologies (such as agile and waterfall) Demonstrated ability to successfully manage project teams In-depth financial acumen Strong understanding of business processes/business process analysis Working experience or knowledge of LCS and or VSTS PMP certification is highly desirable Proficiency in MS Project You’re great at… Handling multiple projects/tasks simultaneously Understanding change management Building relationships with clients and partners Prioritizing tasks and communicating commitments with clients & team members Working in a highly collaborative team environment Solving complex problems with creative solutions Learning new concepts quickly and thoroughly Promoting the mission and Shared Values of our company  

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US Remote

Cloud & Infrastructure

Sr. Project Manager

As a Sr. Project Manager you can expect to…   Facilitate technology adoption, ensuring clients are prepared, trained, and supported to use Microsoft technologies such as Microsoft 365, Azure, or Modern Workplace solutions   Ensure client satisfaction through effective communication, delivering the project while ensuring user adoption and change readiness  takes a more holistic approach, incorporating the human side of change to ensure users embrace and sustain the implemented technologies. Both are valuable, but the latter is particularly crucial for projects involving significant cultural or behavioral shifts  Coordinate technical and functional teams, developing and executing comprehensive project plans, including timelines, resource allocation, and risk management strategies  Develop communication plans and training materials to inform and educate stakeholders, monitoring  project progress, identify potential risks, and implement mitigation strategies  Facilitate effective communication between project team members, stakeholders, and clients, managing project budgets and ensure timely delivery of project deliverables  Develop and implement change management strategies to minimize disruption and maximize adoption  Proactively address client concerns and issues, identifying and assessing potential impacts of change on individuals and organizations  Provide ongoing support and guidance to users during the change process maintaining a strong focus on adoption rates, user satisfaction, and project readiness   You’re great at…   Focus on end-user readiness and adoption as key success metrics, measuring and reporting on adoption KPIs, such as usage rates or satisfaction levels  Balancing delivery management with change management initiatives; multitasking, being flexible & paying close attention to detail  Bridging the gap between the technical implementation of Microsoft solutions and the human aspect of change resulting in high adoption and solution usage  Engages deeply with stakeholders to address cultural and adoption challenges  Blends project management with business strategies to drive user adoption and organizational readiness  Learning new concepts quickly and thoroughly, providing thought leadership in both system integration and application development  Staying up-to-date with the latest Microsoft Endpoint Manager technologies and best practices, learning new concepts quickly and thoroughly  Promoting the mission and Shared Values of our company   Sound interesting? If so, you’ll have…   Bachelor's degree in Computer Science, Engineering, or a related field (preferred)  Experience in project management at a professional services or consulting organization  Proven experience in project management methodologies, such as Agile, Waterfall, or hybrid approaches  Strong understanding of IT project management tools and techniques  Excellent communication and interpersonal skills  Ability to lead and motivate project teams  Strong problem-solving and decision-making skills  Experience in change management and organizational transformation  Knowledge of ITIL or other IT service management frameworks  Certifications in project management (e.g., PMP, PRINCE2) are a plus  Strong problem-solving and analytical thinking abilities  Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders  Strong client-facing skills, empathy, and ability to guide clients through challenging problems  The drive and self-sufficiency to work independently, translate goals into action, own the success of your area of work, support and seek support from colleagues when needed   The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.   HSO is an Equal Opportunity Employer. 

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US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Sr. D365 CE Functional Consultant

As a D365 CRM Lead Functional Consultant you can expect to…   Conduct meetings/workshops with subject matter experts and other stakeholders   Create requirements documents, fit-gap analysis, test plans, training materials, and manage product backlogs   Be responsible for risk assessment, as-is and to-be processes, and gap fit verification   Provide business process consulting to help define the problem, propose and create the solution   Lead discussions with the client and project teams during the Project Design meetings   Lead train-the-trainer sessions for the configured client solution.   Guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building, as well as help detail the project scope   Define the design sessions and workshop agendas and meetings   Perform advanced configuration and customization of the Dynamics 365 solution, test functionalities, create workflows and manage security roles/privileges to meet cross functional requirements    Work with clients to develop new business processes that leverage D365 CRM best practices   Provide advisement to client key users who are responsible for managing and delivering CRM related services to their teams    Use proven methodologies to deliver successful projects, including industry best practices   Ensure that there is a formal process in place for testing and issues resolution; Drive the team to resolve all issues identified during the testing and QA phases     Sound interesting? If so, you’ll have…    Bachelor’s degree required in Computer Science, Business Administration, MIS or related field    8+ years of experience implementing recent versions of D365 CRM   8+ years of consulting experience working in a client-facing role    Deep understanding of the functional capabilities and limitations of D365 CRM    Hands-on experience with multi-phase, enterprise-wide D365 CRM implementations    Proficiency in requirements analysis while utilizing techniques such as User Stories, Use Cases, Prototypes, Interviews, and Storyboards     Experience with Agile methodologies and capable of mapping User Story definitions to functional solutions, as well as defining user acceptance criteria    Strong analytical, presentation, documentation, and inter-personal skills    Ability to travel to client sites as necessary     You’re great at…   Multitasking, being flexible & paying close attention to detail    Working in a highly collaborative team environment    Configuring, customizing & designing solutions    Leading a Functional Team on a project ensuring best practices and approaches are maintained   Holding yourself and your team accountable for delivering the highest quality work   Diagnosing and troubleshooting complex D365 CRM issues with creative solutions   Resolving client conflicts and/or escalated issues while maintaining composure in a stressful situation    Learning new concepts quickly and thoroughly   Promoting the mission and Shared Values of our company     Physical Requirements:  This is a sedentary position that primarily involves sitting/standing. You can expect to:  Remain in a stationary position, often standing or sitting for prolonged periods  Work on a computer and look at a computer screen for prolonged periods  Move about to accomplish tasks or moving from one worksite to another  Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing  Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.)  Assess the accuracy, neatness and thoroughness of the work assigned  Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above    The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.    HSO is an Equal Opportunity Employer. 

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