Dynamics Customer Engagement Essentials

Our solution to help you store multiple addresses on both accounts and contacts.

Our Dynamics Customer Engagement Essentials solution helps you store multiple addresses on both accounts and contacts. It has seamless innovative features like contact salutation & addressing, automated capitalization of names and various Power Apps Component Framework controls. With our agile solution, we can support your business to enhance productivity, optimize business processes and drive business growth.

New additional entities are included like Area that is used to link a country to a geographical area. To comprehend languages on the country level the Language entity is created to record languages.

Dynamics Customer Engagement is fully integrated with Microsoft Dynamics 365 Sales.


  • 1

    Improved Multiple Address storage on accounts and contacts

  • 2

    Easy Formatting of salutation and address in any language

  • 3

    Smart configurations like capitalization of names 

  • 4

    Insight on customized Power Apps control for forms

Address Location

The Address Location entity creates two addresses for the accounts or contacts that have been created. Additionally, multiple addresses for an account or contact can be created, and these entries will be synchronized with the standard Address entity. Bing Maps, Google Maps, and OpenStreetMap can all check for address validation and geo-code the addresses with the right latitude and longitude. The language of the address can be set at the user, business unit, or organizational level.

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