Artificial Intelligence in Service
 Executive Summary Research

This executive summary shows the outcome of our Service Business Forum Event on Artificial Intelligence in
Service, held on the 22/23rd of June in Zurich. During the event we analysed and discussed the research
done on the topic by the Noventum team, in cooperation with HSO and Microsoft, and came to several conclusions on key issues:

• The Use Cases of AI in Service
• The benefits, risks, and implementation steps challenges
  of using AI in Service
• Some examples of AI applications in Service