Together you map out which processes would benefit most from a quick approach. Where is the technical debt? Where are employees missing useful tools? Where are you losing customers due to slowness? The result is a priority list of concrete use cases, each with a business rationale.

A working app. An automated process. A dashboard that shows SAP data in a form people understand. Early successes build internal support. Adoption fails on the lack of early results.

When the first use cases work, you grow into a program. You build governance: who manages the apps, how are new ideas evaluated, how do you ensure security at the SAP level and at the Power Platform level? This is also the time when an internal team learns to build themselves.

A Power Platform program is not an IT project that is finished. It is an ongoing ability of the organization to respond quickly to change. HSO helps you build that capability, with the right governance, the right people and the right tools.

BDR Thermea is accelerating its global mission to deliver sustainable, smart climate solutions. Together with HSO, the organization is revamping the foundation of all customer-facing processes. Harmonizing processes and creating one integrated way of working creates an environment that is scalable, provides real-time insights and lays the foundation for future-oriented service. Exactly what is needed to make global impact.

The impact:

• Realize one global process, one system and one dataset for all customer processes - from marketing to after-sales.
• Improve service quality through a single source of customer data and a powerful Field Service platform that supports service agents with up-to-date insights.
• Increase efficiency and customer satisfaction by standardizing, simplifying and connecting processes globally within the Streamline program.
• Lay a solid foundation for continued growth and innovation with enhanced system capacity and real-time reporting.

Stichd is strengthening its global position by truly leveraging data as a strategic engine. Together with HSO, the company is building a future-proof data platform in which fragmented information sources are connected, data quality is improved and real-time insights become available. This creates a foundation that moves with the dynamics of international brands, peak retail traffic and the need to respond immediately to commercial opportunities - exactly what is needed to make global impact.

The impact:

• Connect disparate data sources - from web shops and logistics to ERP and POS systems - into a single integrated Azure data platform for real-time insights and fast decision-making.
• Increase agility by making data instantly available and reliable, for example in high-pressure situations such as delivering real-time sales data to major partners.
• Secure quality and continuity thanks to a long-term strategic partnership with HSO, where experts move flexibly and knowledge transfer is central.
• Create a data-driven organization: employees can switch faster, respond better to opportunities and start data-driven initiatives from the business itself.

BAM is taking its service organization to the next level with a modern Field Service platform. Together with HSO, the organization is renewing the way 17,000+ assets are managed at Schiphol. By harmonizing processes, digitizing them and making them data-driven, a future-proof environment is created that supports 24/7 performance - exactly what is needed to achieve service excellence. [hso.com]

The impact:

• Implement a cloud-based, flexible Field Service platform that supports IoT, data and a "one way of working" for 1,500 users.
• Improve operational effectiveness through a single system that supports all customer-related processes, from scheduling to maintenance.
• Manage 800,000 sq. ft. and more than 17,000 assets more efficiently through real-time insights and smart deployment of technicians.
• Build long-term customer relationships through higher service quality, better responsiveness and a data-driven way of working.

Logicall is taking a big step toward a fully data-driven logistics future. In partnership with HSO and Microsoft, the organization is developing the most advanced Data & AI platform in the logistics industry. Creating one central Tech & Data Platform, built on Microsoft Fabric and the latest cloud and integration technologies, creates a foundation that connects all divisions, streamlines processes and accelerates innovation. Exactly what is needed to grow into one of Europe's most technologically advanced logistics service providers.

The impact:

• Develop a future-proof Tech & Data Platform based on Microsoft Fabric, Purview, Power BI and modern integration services.
• Improve end-to-end visibility across the supply chain through one central source of truth.
• Accelerate onboarding and integrations, and provide more reliable, scalable services through automation and self-service.
• Unlock new insights with real-time data marts, smart dashboards, predictive modeling and preparation for AI-driven agents in planning, operations and customer service.