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Dive into HSO's Information Accelerator knowledge
Dynamics 365 Government Accelerator in action
In this demo, we’ll show you how people and businesses can apply for a variety of government services via a customisable sample portal.
How to make your citizens, colleagues and you happier
And for 63.42%… 70.74%… even 78.85% less than you pay now
A citizen gets in touch.
Whether it's via your website, an email, or phone call, they, your colleagues and you all need to know what's going on.
They want to know the progress of your response to their question / application / request. And, of course, the final outcome.
Meanwhile your colleagues need to ensure the correct process is being followed…
…the relevant people know they have to do something – and do it…
…all the while keeping the citizen updated on progress. And then informed when everything's done.
Currently you probably co-ordinate, allocate and remind your colleagues by email or a quick call.
It works, but it's hardly an efficient system. And becomes less so the more departments and people involved.
Then there's the information. You need the citizens details, what they've asked about / for, your colleagues' responses and – of course – the answer(s).
Where is all this information kept?
The root of your information storage problems
You could be making do with something as basic as spreadsheets…
… or stand alone solutions which, quite frankly, usually aren't up to the task and nobody really knows how to get the “best” out of them anyway …
…or, and perhaps most likely, a “bugger's muddle” of systems which have evolved over time.
Whichever you have, they make your lives more difficult and are virtually guaranteed to let you down – and leave the enquiring citizen frustrated at your inefficient response.
What you obviously need is a highly configurable system designed to:
- Store the information you need it to
- Allow it to be shared with anyone who needs it
- Enable these people to update and add to it
…and it must be quick & easy to use with all the functionality you need.
On their own even the best technology company won't be able to give you such a system. Despite what they tell you, they don't understand the way you and your colleagues work.
Other than you, the only people who do understand this are people who work in the same or similar environments.
The trouble is, they don't have the technical skills to put together the system you need.
If only one of the best technology companies had worked with someone like you to develop such a system.
As you may have guessed by now, your perfect solution does already exist. It's HSO's Information Accelerator.
Interested but don't have time right now?
Information Accelerator
What can Information Accelerator do for your citizens and your organisation.
Your perfect solution
Created by a partnership of a variety of public sector bodies, Microsoft and ourselves, Information Accelerator is the solution everyone's in desperate need of.
“We work with partners to shape a better South Gloucestershire for current and future generations.”
Here's how it deals with our citizen's enquiry:
- A citizen logs into your website.
- They find the relevant section. For example how to get help paying your rent.
- They're shown any eligibility criteria.
- Meeting the requirements, they're shown the application form. Because they're logged into your website, Information Accelerator knows who they are and part populates the form with the data it already has.
- The citizen completes the form and clicks to submit it. They're immediately given confirmation this has happened – with a reference number.
- From now on Information Accelerator lets them follow the progress – of this and all other enquiries / applications they've made - from their “profile” on your website.
Meanwhile…
- You and your colleagues see all enquiries / applications made through your Information Accelerator dashboard.
- Clicking on the new one, you see all the information provided by your citizen.
- You begin to progress the enquiry using your standard business process flow - shown at the top of your screen.
- Whenever one of your colleagues needs to be involved, you simply mark them and Information Accelerator requests the information from them – along with a due date – recording when this is received.
As you're working, the enquiry's progress is automatically made available to the citizen. For example showing them status changes from “submitted” to “in progress” and finally “approved”.
I've read enough, I'd like a no obligation, 30-minute demonstration of Information Accelerator.
But that's not all…
At last! Proper uses for AI
Because Information Accelerator is built on Microsoft foundations – more on these in a moment – Copilot, the company's AI-powered tool, is an integrated part of the system.
Anytime an email, scanned document or image comes in, Copilot reads the content extracting the questions from it. These are then sent to predetermined people to review and confirm, before allocating to the correct person to respond.
Copilot also looks at previous answers to the same question and provides a summary and / or templated response to your colleagues. This helps cut down the time it takes them to respond.
Naturally Information Accelerator's interactive dashboards provides you with a full reporting suite, so you always have a comprehensive understanding of everything that's going on.
Information Accelerator makes it quick, easy, and cost effective for you to respond. And:
- Includes Service Level Objectives, allowing you to meet local and national objectives / targets in dealing with complex citizen interactions.
- Frees up your colleagues to focus on higher priority tasks.
- Improves your citizens' satisfaction as it gets responses to them faster.
I'm interested and would like a no obligation, 30-minute demonstration of Information Accelerator
A £5.6 million lesson in getting it wrong
Responding to a Freedom of Information request, the Police Service of Northern Ireland (PSNI) mistakenly published:
Personal information including surnames, initials, ranks and roles of all 9,483 serving PSNI officers and staff.
Following the Information Commissioner's Office (ICO) investigation, John Edwards, UK information commissioner said:
“Throughout our investigation, we heard many harrowing stories about the impact this avoidable error has had on people’s lives – from having to move house, to cutting themselves off from family members and completely altering their daily routines because of the tangible fear of threat to life.”
How had the personal information “got out”?
The PSNI’s internal procedures and sign-off protocols for the safe disclosure of information were inadequate.
“What’s particularly troubling to note is that simple and practical-to-implement policies and procedures would have ensured this potentially life threatening incident, which has caused untold anxiety and distress to those directly affected as well as their families, friends and loved ones, did not happen in the first place.
“I am publicising this potential action today to once again highlight the need for all organisations to check, challenge and, where necessary, change disclosure procedures to ensure they have robust measures in place to protect the personal information people entrust to them.”
- John Edwards, UK Information Commissioner
With Information Accelerator whatever request your colleagues are responding to they only see the correct procedure.
Moreover, the system forces them to check - and confirm – they're following it.
The only good news for the PSNI was the commissioner used his discretion to apply the public sector approach when calculating their provisional fine. This allows him to ensure public money isn't diverted from where it's most needed, so the PSNI fine was a mere £750,000.
Unless you can afford a £750,000 fine - let alone a £5.6 million one – you must see what Information Accelerator does for you
What about the savings?
Are you thinking saving £77,811 and £80,072 every year sounds too good to be true?
I don't blame you if you are. But I assure you it's absolutely true.
Let me explain …
To begin with there's no new hardware for you to buy.
Information Accelerator is what's known as “off-premise” or cloud technology running on Microsoft Azure.
So you may already have some / all of the licences you need.
We'll assess your current licences, then advise what's the best and most cost effective licence route for you.
Which means you could save 63.42% … 70.74% … even 78.85% every year.
As well as Microsoft Azure, the base of Information Accelerator sits on a bed Power Platform and Dynamics. On top of this are the applications you need
– and if the one you need isn't already there, we'll build it for you.
During your installation, our Cloud Architects map out the end-to-end journey of information across any question, request, report, or application that might occur.
They establish where your data currently sits. And, therefore, what needs connections into the Information Accelerator.
With these connections made, the system automates the movement of this data.
Because your data may look different on your different systems, improving data quality is likely to be part of your installation process.
“The smart use of technology is central to maintaining service excellence and ensuring a consistent level of quality in every customer interaction.”
As I mentioned, your software costs are based on licences. And because of how Information Accelerator has been constructed, there are only two types of licence you need.
- Colleagues who create, assign and close cases - such as your contact centre - require a Customer Service Enterprise licence.
- For those contributing to the assigned case – for example, case/field operatives - the significantly cheaper “Power App per App” licence is all you need.
As you're doubtless wondering, the list prices for these are £78.10/user/month and £4.10/user/month respectively.
I'd like a no obligation, 30-minute, Information Accelerator demonstration.
“We’re excited to be the first council to collaborate with HSO on their Dynamics 365 Government Accelerator. A framework on which we can create a single view of our citizens to deliver seamlessly connected services from across the authority.”
Your savings are more than substantial
Take a look at the gargantuan amounts these two public sector bodies are saving - client confidentiality mean I can't name them.
These are genuine savings of an incredible £77,811 and £80,072 every year Just imagine what you could use this money for.
Quite frankly there's nothing else available which will benefit you, your colleagues & citizens so much. Or that will save you so much money every year.
Find out for yourself with a FREE, no-obligation demo
Learn more
The Microsoft Dynamics 365 Government Accelerator Common Data Model
HSO Public Sector success: South Gloucestershire Council becomes the first UK council to deploy the Dynamics 365 Government Accelerator
Improve service delivery with the HSO Government Accelerator and AI-driven tools
As a local authority, you have a lot to manage. And expectations from the people you support are high. And if your systems are disjointed, or a little on the creaky side, this is tough. Quite often manual.
The use of Information Accelerator for effortless report-it management
30-minute on-demand webinar reveals how to streamline your report-it process and slash the time taken to conclude cases.
Government Accelerator
And why your public sector organisation needs it
Information Accelerator
Unlock efficient citizen service delivery
Introducing Microsoft Dynamics 365 Contact Centre
45-minute webinar reveals how Microsoft's new Digital Contact Centre connected citizens to you and you to them.
Demo | HSO Information Accelerator: Protect your citizens' data
Safeguard sensitive information with HSO's Information Accelerator.
Demo | HSO Information Accelerator: Simplify Freedom of Information Requests
Effortlessly manage and streamline Freedom of Information (FOI) requests with HSO's Information Accelerator solution.
Demo | HSO Information Accelerator: Streamline service delivery with centralised Alerts
Discover how HSO's Information Accelerator enables council staff to track and share alerts across department service lines for faster responses.
Demo | HSO Information Accelerator: Effortlessly extract, categorise, and allocate FOI questions with AI
Discover how the HSO Information Accelerator, powered by Microsoft CoPilot, makes FOI management easy.
Demo | HSO Information Accelerator: Get Instant overviews of complex FOI cases
Effortless AI-powered summaries for efficient FOI management