Keep reading
Dive into HSO's Information Accelerator knowledge
Manufacturing
The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
Financial Services
How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
Professional Services
People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
Retail & Distribution
We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
Public Sector
HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
Non-Profit
We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
What we do
HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
Business Applications
Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
Cloud Services
HSO has a proven track record in supporting our customers in their cloud journey. With your business in mind, we offer a comprehensive suite of services to help you gain value from the cloud.
Data & AI
We help customers build an operational and future-proof data platform, ready to realize business value from AI and machine learning technologies.
Our Solutions
HSO develops industry-specific solutions that leverage the latest cloud and AI technologies from Microsoft, accelerating our customers' digital transformation.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
How to make your citizens, colleagues and you happier
And for 63.42%… 70.74%… even 78.85% less than you pay now
A citizen gets in touch.
Whether it's via your website, an email, or phone call, they, your colleagues and you all need to know what's going on.
They want to know the progress of your response to their question / application / request. And, of course, the final outcome.
Meanwhile your colleagues need to ensure the correct process is being followed…
…the relevant people know they have to do something – and do it…
…all the while keeping the citizen updated on progress. And then informed when everything's done.
Currently you probably co-ordinate, allocate and remind your colleagues by email or a quick call.
It works, but it's hardly an efficient system. And becomes less so the more departments and people involved.
Then there's the information. You need the citizens details, what they've asked about / for, your colleagues' responses and – of course – the answer(s).
Where is all this information kept?
The root of your information storage problems
You could be making do with something as basic as spreadsheets…
… or stand alone solutions which, quite frankly, usually aren't up to the task and nobody really knows how to get the “best” out of them anyway …
…or, and perhaps most likely, a “bugger's muddle” of systems which have evolved over time.
Whichever you have, they make your lives more difficult and are virtually guaranteed to let you down – and leave the enquiring citizen frustrated at your inefficient response.
What you obviously need is a highly configurable system designed to:
…and it must be quick & easy to use with all the functionality you need.
On their own even the best technology company won't be able to give you such a system. Despite what they tell you, they don't understand the way you and your colleagues work.
Other than you, the only people who do understand this are people who work in the same or similar environments.
The trouble is, they don't have the technical skills to put together the system you need.
If only one of the best technology companies had worked with someone like you to develop such a system.
As you may have guessed by now, your perfect solution does already exist. It's HSO's Information Accelerator.
Interested but don't have time right now?
Information Accelerator
What can Information Accelerator do for your citizens and your organisation.
Due to your cookie preferences, we cannot show you this content. Accept the cookies to be able to view this content.
Your perfect solution
Created by a partnership of a variety of public sector bodies, Microsoft and ourselves, Information Accelerator is the solution everyone's in desperate need of.
“We work with partners to shape a better South Gloucestershire for current and future generations.”
Here's how it deals with our citizen's enquiry:
As you're working, the enquiry's progress is automatically made available to the citizen. For example showing them status changes from “submitted” to “in progress” and finally “approved”.
I've read enough, I'd like a no obligation, 30-minute demonstration of Information Accelerator.
But that's not all…
At last! Proper uses for AI
Because Information Accelerator is built on Microsoft foundations – more on these in a moment – Copilot, the company's AI-powered tool, is an integrated part of the system.
Anytime an email, scanned document or image comes in, Copilot reads the content extracting the questions from it. These are then sent to predetermined people to review and confirm, before allocating to the correct person to respond.
Copilot also looks at previous answers to the same question and provides a summary and / or templated response to your colleagues. This helps cut down the time it takes them to respond.
Naturally Information Accelerator's interactive dashboards provides you with a full reporting suite, so you always have a comprehensive understanding of everything that's going on.
Information Accelerator makes it quick, easy, and cost effective for you to respond. And:
I'm interested and would like a no obligation, 30-minute demonstration of Information Accelerator
A £5.6 million lesson in getting it wrong
Responding to a Freedom of Information request, the Police Service of Northern Ireland (PSNI) mistakenly published:
Personal information including surnames, initials, ranks and roles of all 9,483 serving PSNI officers and staff.
Following the Information Commissioner's Office (ICO) investigation, John Edwards, UK information commissioner said:
“Throughout our investigation, we heard many harrowing stories about the impact this avoidable error has had on people’s lives – from having to move house, to cutting themselves off from family members and completely altering their daily routines because of the tangible fear of threat to life.”
How had the personal information “got out”?
The PSNI’s internal procedures and sign-off protocols for the safe disclosure of information were inadequate.
“What’s particularly troubling to note is that simple and practical-to-implement policies and procedures would have ensured this potentially life threatening incident, which has caused untold anxiety and distress to those directly affected as well as their families, friends and loved ones, did not happen in the first place.
“I am publicising this potential action today to once again highlight the need for all organisations to check, challenge and, where necessary, change disclosure procedures to ensure they have robust measures in place to protect the personal information people entrust to them.”
- John Edwards, UK Information Commissioner
With Information Accelerator whatever request your colleagues are responding to they only see the correct procedure.
Moreover, the system forces them to check - and confirm – they're following it.
The only good news for the PSNI was the commissioner used his discretion to apply the public sector approach when calculating their provisional fine. This allows him to ensure public money isn't diverted from where it's most needed, so the PSNI fine was a mere £750,000.
Unless you can afford a £750,000 fine - let alone a £5.6 million one – you must see what Information Accelerator does for you
What about the savings?
Are you thinking saving £77,811 and £80,072 every year sounds too good to be true?
I don't blame you if you are. But I assure you it's absolutely true.
Let me explain …
To begin with there's no new hardware for you to buy.
Information Accelerator is what's known as “off-premise” or cloud technology running on Microsoft Azure.
So you may already have some / all of the licences you need.
We'll assess your current licences, then advise what's the best and most cost effective licence route for you.
Which means you could save 63.42% … 70.74% … even 78.85% every year.
As well as Microsoft Azure, the base of Information Accelerator sits on a bed Power Platform and Dynamics. On top of this are the applications you need
– and if the one you need isn't already there, we'll build it for you.
During your installation, our Cloud Architects map out the end-to-end journey of information across any question, request, report, or application that might occur.
They establish where your data currently sits. And, therefore, what needs connections into the Information Accelerator.
With these connections made, the system automates the movement of this data.
Because your data may look different on your different systems, improving data quality is likely to be part of your installation process.
“The smart use of technology is central to maintaining service excellence and ensuring a consistent level of quality in every customer interaction.”
As I mentioned, your software costs are based on licences. And because of how Information Accelerator has been constructed, there are only two types of licence you need.
As you're doubtless wondering, the list prices for these are £78.10/user/month and £4.10/user/month respectively.
I'd like a no obligation, 30-minute, Information Accelerator demonstration.
“We’re excited to be the first council to collaborate with HSO on their Dynamics 365 Government Accelerator. A framework on which we can create a single view of our citizens to deliver seamlessly connected services from across the authority.”
Your savings are more than substantial
Take a look at the gargantuan amounts these two public sector bodies are saving - client confidentiality mean I can't name them.
These are genuine savings of an incredible £77,811 and £80,072 every year Just imagine what you could use this money for.
Quite frankly there's nothing else available which will benefit you, your colleagues & citizens so much. Or that will save you so much money every year.
Find out for yourself with a FREE, no-obligation demo
Keep reading
Dive into HSO's Information Accelerator knowledge
In this demo, we’ll show you how people and businesses can apply for a variety of government services via a customisable sample portal.
As a local authority, you have a lot to manage. And expectations from the people you support are high. And if your systems are disjointed, or a little on the creaky side, this is tough. Quite often manual.
30-minute on-demand webinar reveals how to streamline your report-it process and slash the time taken to conclude cases.
And why your public sector organisation needs it
Unlock efficient citizen service delivery
45-minute webinar reveals how Microsoft's new Digital Contact Centre connected citizens to you and you to them.
Safeguard sensitive information with HSO's Information Accelerator.
Effortlessly manage and streamline Freedom of Information (FOI) requests with HSO's Information Accelerator solution.
Discover how HSO's Information Accelerator enables council staff to track and share alerts across department service lines for faster responses.
Discover how the HSO Information Accelerator, powered by Microsoft CoPilot, makes FOI management easy.
Effortless AI-powered summaries for efficient FOI management
We, and third parties, use cookies on our website. We use cookies to keep statistics, to save your preferences, but also for marketing purposes (for example, tailoring advertisements). By clicking on 'Settings' you can read more about our cookies and adjust your preferences. By clicking 'Accept all', you agree to the use of all cookies as described in our privacy and cookie policy.
Purpose
This cookie is used to store your preferences regarding cookies. The history is stored in your local storage.
Cookies
Location of Processing
European Union
Technologies Used
Cookies
Expiration date
1 year
Why required?
Required web technologies and cookies make our website technically accessible to and usable for you. This applies to essential base functionalities such as navigation on the website, correct display in your internet browser or requesting your consent. Without these web technologies and cookies our website does not work.
Purpose
These cookies are stored to keep you logged into the website.
Cookies
Location of Processing
European Union
Technologies Used
Cookies
Expiration date
1 year
Why required?
Required web technologies and cookies make our website technically accessible to and usable for you. This applies to essential base functionalities such as navigation on the website, correct display in your internet browser or requesting your consent. Without these web technologies and cookies our website does not work.
Purpose
This cookie is used to submit forms to us in a safe way.
Cookies
Location of Processing
European Union
Technologies Used
Cookies
Expiration date
1 year
Why required?
Required web technologies and cookies make our website technically accessible to and usable for you. This applies to essential base functionalities such as navigation on the website, correct display in your internet browser or requesting your consent. Without these web technologies and cookies our website does not work.
Purpose
This service provided by Google is used to load specific tags (or trackers) based on your preferences and location.
Why required?
This web technology enables us to insert tags based on your preferences. It is required but adheres to your settings and will not load any tags if you do not consent to them.
Purpose
This cookie is used to store your preferences regarding language.
Cookies
Why required?
We use your browser language to determine which language to show on our website. When you change the default language, this cookie makes sure your language preference is persistent.
Purpose
This service provided by uMarketingSuite is used to track anonymized analytics on the HSO.com application. We find it very important that your privacy is protected. Therefore, we collect and store this data anonymously on our own servers. This cookie helps us collect data from HSO.com so that we can improve the website. Examples of this are: it allows us to track engagement by page, measuring various events like scroll-depth, time on page and clicks.
Cookie
Purpose
With your consent, this website will load Google Analytics to track behavior across the site.
Cookies
Purpose
With your consent, this website will load the Google Advertising tag which enables HSO to report user activity from HSO.com to Google. This enables HSO to track conversions and create remarketing lists based on user activity on HSO.com.
Possible cookies
Please refer to the below page for an updated view of all possible cookies that the Google Ads tag may set.
Cookie information for Google's ad products (safety.google)
Technologies Used
Cookies
Purpose
With your consent, we use IPGeoLocation to retrieve a country code based on your IP address. We use this service to be able to trigger the right web technologies for the right people.
Purpose
With your consent, we use Leadfeeder to identify companies by their IP-addresses. Leadfeeder automatically filters out all users visiting from residential IP addresses and ISPs. All visit data is aggregated on the company level.
Cookies
Purpose
With your consent, this website will load the LinkedIn Insights tag which enables us to see analytical data on website performance, allows us to build audiences, and use retargeting as an advertising technique. Learn more about LinkedIn cookies here.
Cookies
Purpose
With your consent, this website will load the Microsoft Advertising Universal Event Tracking tag which enables HSO to report user activity from HSO.com to Microsoft Advertising. HSO can then create conversion goals to specify which subset of user actions on the website qualify to be counted as conversions. Similarly, HSO can create remarketing lists based on user activity on HSO.com and Microsoft Advertising matches the list definitions with UET logged user activity to put users into those lists.
Cookies
Technologies Used
Cookies
Purpose
With your consent, this website will load the Microsoft Dynamics 365 Marketing tag which enables HSO to score leads based on your level of interaction with the website. The cookie contains no personal information, but does uniquely identify a specific browser on a specific machine. Learn more about Microsoft Dynamics 365 Marketing cookies here.
Cookies
Technologies Used
Cookies
Purpose
With your consent, we use Spotler to measures more extensive recurring website visits based on IP address and draw up a profile of a visitor.
Cookies
Purpose
With your consent, this website will show videos embedded from Vimeo.
Technologies Used
Cookies
Purpose
With your consent, this website will show videos embedded from Youtube.
Cookies
Technologies Used
Cookies
Purpose
With your consent, this website will load the Meta-pixel tag which enables us to see analytical data on website performance, allows us to build audiences, and use retargeting as an advertising technique through platforms owned by Meta, like Facebook and Instagram. Learn more about Facebook cookies here. You can adjust how ads work for you on Facebook here.
Cookies
Purpose
With your consent, we use LeadInfo to identify companies by their IP-addresses. LeadInfo automatically filters out all users visiting from residential IP addresses and ISPs. These cookies are not shared with third parties under any circumstances.
Cookies
Purpose
With your consent, we use TechTarget to identify companies by their IP address(es).
Cookies
Purpose
With your consent, we use this service provided by uMarketingSuite to run A/B tests across the HSO.com application. A/B testing (also called split testing) is comparing two versions of a web page to learn how we can improve your experience.
Purpose
With your consent, we use this service provided by uMarketingSuite to personalize pages and content across the HSO.com application. Personalization helps us to tailor the website to your specific needs, aiming to improve your experience on HSO.com.