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Sanya Chhabra empowers teams to transform themselves digitally

With a passion for tapping into customers’ changing needs and meeting them, Sanya Chhabra empowers modern workplace teams to transform themselves digitally. 

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Sanya Chhabra
M365 Modern Workplace Architect

“I’d had 13 years’ experience working for multinational companies but this was the first time I’d worked in such a truly international environment, where over 40 nationalities come together in a rich blend of perspectives, ideas, and experiences. And that makes for such a stronger, global service offering.”

A passion for connecting across borders and boundaries

Sanya Chhabra is a key player in one of HSO’s fastest-growing cloud transformation teams. As a Modern Workplace Architect, she’s responsible for helping global companies manage all of their essential digital infrastructure and technologies  and people as effectively, efficiently and securely as possible. All during a time of great workplace change, as remote working – and all the data and digital challenges that brings – continues to become the business norm. And she’d only been with HSO for six months when we caught up with her.

Sanya’s HSO story starts back in September 2023 when her husband’s new job saw the couple leave their native India for a new life in Europe. As a Microsoft specialist with 13 years’ experience and a Modern Workplace Architect for six of those years, she wanted the move not only to mark a new, exciting chapter in her family life but also to develop her cross-cultural, problem-solving skills and her customer-first values in an international environment. Enter HSO and its talented global community.

Technical knowhow – and good communication skills

The digital workplace solutions that Sanya recommends to clients empower them to adapt to modern work trends equipped with robust security features, increase productivity, enhance collaboration, and reduce costs. They enable organizations to leverage technology to its fullest potential, driving innovation, productivity, and growth in today's fast-paced business environment.

Not surprisingly, therefore, Sanya’s up to date Microsoft technical proficiency is vital in her role. But, crucially, it’s her ability to explain technical concepts to customers and internal, cross-functional teams in a way that makes sense and lights up their world, which is key for success. Equally important is her ability to build strong relationships across teams and cultures and her start-to-finish project management prowess. Meanwhile, her curiosity for ongoing learning also perfectly matches HSO’s always learning, always evolving culture. And it’s a culture in which Sanya says she thrives.

US Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Lead D365 CE Functional Consultant

As a D365 CRM Lead Functional Consultant you can expect to…   Conduct meetings/workshops with subject matter experts and other stakeholders   Create requirements documents, fit-gap analysis, test plans, training materials, and manage product backlogs   Be responsible for risk assessment, as-is and to-be processes, and gap fit verification   Provide business process consulting to help define the problem, propose and create the solution   Lead discussions with the client and project teams during the Project Design meetings   Lead train-the-trainer sessions for the configured client solution.   Guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building, as well as help detail the project scope   Define the design sessions and workshop agendas and meetings   Perform advanced configuration and customization of the Dynamics 365 solution, test functionalities, create workflows and manage security roles/privileges to meet cross functional requirements    Work with clients to develop new business processes that leverage D365 CRM best practices   Provide advisement to client key users who are responsible for managing and delivering CRM related services to their teams    Use proven methodologies to deliver successful projects, including industry best practices   Ensure that there is a formal process in place for testing and issues resolution; Drive the team to resolve all issues identified during the testing and QA phases    Sound interesting? If so, you’ll have…    Bachelor’s degree required in Computer Science, Business Administration, MIS or related field    8+ years of experience implementing recent versions of D365 CRM   8+ years of consulting experience working in a client-facing role    Deep understanding of the functional capabilities and limitations of D365 CRM    Hands-on experience with multi-phase, enterprise-wide D365 CRM implementations    Proficiency in requirements analysis while utilizing techniques such as User Stories, Use Cases, Prototypes, Interviews, and Storyboards     Experience with Agile methodologies and capable of mapping User Story definitions to functional solutions, as well as defining user acceptance criteria    Strong analytical, presentation, documentation, and inter-personal skills    Ability to travel to client sites as necessary  Candidates with experience implementing D365 Customer Insights & Journeys preferred, but not required    You’re great at…   Multitasking, being flexible & paying close attention to detail    Working in a highly collaborative team environment    Configuring, customizing & designing solutions    Leading a Functional Team on a project ensuring best practices and approaches are maintained   Holding yourself and your team accountable for delivering the highest quality work   Diagnosing and troubleshooting complex D365 CRM issues with creative solutions   Resolving client conflicts and/or escalated issues while maintaining composure in a stressful situation    Learning new concepts quickly and thoroughly     Physical Requirements:  This is a sedentary position that primarily involves sitting/standing. You can expect to:  Remain in a stationary position, often standing or sitting for prolonged periods  Work on a computer and look at a computer screen for prolonged periods  Move about to accomplish tasks or moving from one worksite to another  Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing  Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.)  Assess the accuracy, neatness and thoroughness of the work assigned  Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above    The Perks  We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.    HSO is an Equal Opportunity Employer. 

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US Remote

Customer Success / Support

D365 Managed Services Service Delivery Manager

As a Managed Services Service Delivery Manager you can expect to… Serve as the primary delivery interface and trusted point of contact for assigned Managed Services clients across Dynamics 365 Finance & Operations and Customer Engagement environments Own the end-to-end managed services lifecycle for client environments, including support coordination, enhancement planning, optimization initiatives, and continuous improvement activities Develop strong working relationships with clients and internal consulting teams to maintain delivery alignment, visibility into priorities, and long-term solution health Coordinate delivery across multiple concurrent engagements, balancing competing priorities while maintaining consistent service quality and responsiveness Partner with Account Management and Customer Care leadership to support renewals, account stability, and identification of opportunities to expand managed services support Translate client priorities into coordinated consulting activity across functional and technical workstreams Maintain visibility into engagement risks, timelines, support trends, and enhancement opportunities while proactively communicating status and recommendations Collaborate with consulting teams to ensure support requests and enhancement initiatives are progressing effectively and aligned to client expectations Support transitions from implementation to Managed Services and help establish durable delivery rhythms for long-term client success Maintain delivery tracking across internal systems including resource coordination, financial visibility, billing readiness, and service performance indicators Contribute to the evolution of Managed Services delivery standards, documentation practices, and operational maturity across the practice You’re great at… Managing multiple client environments simultaneously while maintaining strong organization, responsiveness, and delivery continuity Building trusted client relationships through proactive communication and follow-through Translating business priorities into actionable support and enhancement plans Identifying opportunities to improve delivery structure, service experience, and solution adoption over time Operating with a high degree of ownership and initiative in environments where priorities evolve across accounts and teams Building alignment across consulting resources and stakeholders to move delivery forward Navigating ambiguity while maintaining momentum and visibility for clients and internal teams Balancing competing priorities across engagements without relying on heavily structured delivery schedules Learning new solution areas quickly and developing working familiarity across Dynamics 365 platform capabilities Promoting collaboration across functional, technical, and account leadership teams to support long-term client success Sound interesting? If so, you'll need... 5+ years supporting or leading Dynamics 365 Managed Services engagements across Finance & Operations, Customer Engagement, or both Experience serving as the primary delivery interface for enterprise or mid-market Microsoft platform clients Working knowledge of managed services delivery models including support governance, backlog coordination, enhancement planning, and service review rhythms Experience coordinating consulting activity across distributed delivery teams Comfort operating in client-facing roles that require independent prioritization and ownership across multiple concurrent engagements Ability to maintain delivery visibility without reliance on fully structured project-based schedules Experience partnering with Account Management to support renewals and account stability Working familiarity with Azure, Dynamics 365, and the broader Microsoft Business Applications ecosystem Strong communication skills with the ability to engage effectively across business and technical stakeholders Bachelor’s degree in Information Systems, Business, or related discipline preferred Microsoft certifications within Dynamics 365 or Power Platform are a plus  

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US Remote

Human Resources & Talent

Payroll and Benefits Manager

At HSO, our people are at the center of everything we do. As our Payroll and Benefits Manager, you’ll play a critical role in ensuring our employees are supported through accurate payroll, strong benefits administration, and compliant, scalable processes that support a growing professional services organization. This role partners closely with HR, Finance, and Total Rewards leadership and helps deliver a reliable, high-quality employee experience across payroll, reimbursements, and benefits operations. As a Payroll and Benefits Manager, you will… Oversee end-to-end payroll processing for a multi-state, remote workforce of 400+ employees Ensure compliance with federal, state, and local payroll tax regulations across jurisdictions Partner with HR and Finance to reconcile payroll accounts and resolve discrepancies Support FLSA classification audits and maintain accurate payroll system updates Manage expense reimbursement processing, audits, and policy compliance tracking Maintain documentation supporting audits and regulatory requirements Administer day-to-day benefits operations including enrollments, changes, and terminations Serve as a primary employee contact for benefits eligibility, elections, and routine questions Support ACA reporting, retirement plan deductions, and annual 401(k) audit preparation Coordinate with carriers and third-party administrators to resolve eligibility and file issues Deliver benefits orientation sessions for new hires Contribute to HR process improvement initiatives that enhance employee experience and operational efficiency You’re great at… Owning payroll processing in a multi-state environment with accuracy and confidence Working deeply inside BambooHR as a system of record—not just running payroll, but troubleshooting, auditing, and improving workflows Investigating payroll or benefits discrepancies and driving issues through resolution Navigating ambiguity when information is incomplete and determining next steps independently Supporting employees through complex claims or eligibility questions with care and clarity Explaining payroll and benefits topics clearly to employees, HR partners, and leadership Staying calm and structured under pressure, especially during reconciliation or reporting spikes Performing detailed payroll variance analysis and identifying root causes quickly Managing competing priorities while maintaining strong documentation discipline Communicating clearly in writing and cross-functionally with Finance and HR stakeholders   Success in this role means you... Take ownership of payroll questions and follow them through to resolution Investigate anomalies confidently instead of escalating prematurely Communicate clearly and calmly with stakeholders during sensitive payroll situations Support employees with professionalism and compassion when navigating benefits issues Bring structure and clarity when processes are evolving or incomplete Operate as a trusted partner to HR and Finance leadership   Sound like you? If so, you'll have… 5+ years of payroll and benefits administration experience Demonstrated experience processing payroll for multi-state U.S. organizations Strong hands-on experience working in BambooHR Experience investigating payroll discrepancies, benefits claims issues, or reconciliation variances Strong knowledge of payroll tax compliance and regulatory reporting requirements Experience supporting compliance across ACA, ERISA, HIPAA, and COBRA Experience preparing documentation for 401(k) audits Experience partnering cross-functionally with HR and Finance A bachelor’s degree in HR, Accounting, Business Administration, or a related field (or equivalent experience)   Bonus points if you have… Certified Payroll Professional (CPP) CEBS, PHR, SPHR, SHRM-CP, or SHRM-SCP certification Experience supporting a remote or distributed workforce Experience working with self-funded health plans Experience improving payroll or benefits processes in a scaling organization Experience supporting expense reimbursement compliance and audits Why join HSO? HSO is a global Microsoft partner and business transformation leader, helping organizations modernize operations through Dynamics 365, Azure, Data & AI, and the Power Platform ecosystem. Internally, we invest just as intentionally in building scalable people operations that support growth, clarity, and a strong employee experience. If you enjoy building reliable systems behind the scenes that make organizations run better, you’ll feel at home here.

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US Remote

Consulting & Advisory

Advisory Transformation Consultant

As an Advisory Transformation Consultant, you serve as a trusted advisor guiding clients through enterprise transformation from strategy to sustained adoption. You help close the gap between “go-live” and real business change by combining business advisory, process expertise, and change leadership. You work comfortably across executive strategy conversations, facilitated workshops, and execution support — always tying decisions back to measurable outcomes. This role also contributes to the growth of HSO’s Advisory practice through reusable assets, thought leadership, and business development (level-dependent). You're Great At... Translating client strategy into clear transformation roadmaps tied to business value Facilitating executive and stakeholder workshops that drive alignment and decisions Designing future-state business processes grounded in organizational reality Leading change management efforts that enable adoption, readiness, and capability building Connecting people, process, and technology decisions to measurable outcomes Influencing without authority across complex client environments Operating fluidly between strategic advisory and hands-on delivery support What You'll Do... Strategy, Value & Business Care Partner with executive sponsors to define transformation objectives, success measures, and value drivers Build value blueprints connecting business capabilities, processes, and technology investments to KPIs Lead current-state assessments to identify performance gaps and transformation levers Develop phased transformation roadmaps aligned to value, risk, and readiness Process Design & Business Alignment Lead end-to-end business process discovery and future-state design Collaborate with solution architects and functional consultants to align business requirements and configurations Translate process changes into clear role-based change impacts Change Strategy & Adoption Design and execute integrated change management strategies spanning sponsorship, communications, training and reinforcement Conduct change impact and readiness assessments; identify resistance and mitigation plans Coach executive sponsors and line leaders as visible change change champions Design and facilitate workshops, town halls, and engagement sessions Develop training strategies that build role-based capability - not just system knowledge  Benefits Realization Define adoption and success metrics bridging system usage, process performance, and human behavior Monitor post-implementation benefits realization and recommend corrective actions Facilitate retrospectives and continuous improvement cycles Practice Development Contribute to thought leadership, methodologies, and reusable assets Convert client deliverables into templates, playbooks, and accelerators Document case studies, lessons learned, and best practices What You Bring...  Bachelor’s degree in Business, Management, Organizational Development, or related field 3+ years in consulting, advisory, business transformation, or change management Experience supporting ERP, CRM, or cloud transformations (Microsoft Dynamics 365 strongly preferred) Working knowledge of change management methodologies (Prosci/ADKAR, Kotter, or similar) Strong analytical skills: business cases, KPIs, process mapping Excellent facilitation and executive communication skills Comfort working across multiple engagements and ambiguous environments Experience in a Microsoft partner consulting environment Familiarity with BPM frameworks and tools (BPMN, APQC, Visio, Mavim) Experience with AI/Copilot adoption and organizational change The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer.  

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Agile, autonomous, open, entrepreneurial

Sanya is passionate about tuning into clients’ needs and giving them the best technical solution that all-important competitive edge, whatever that might be. She believes HSO’s entrepreurial, transparent,  and flat structure, where decision-making is decentralized and communication channels are streamlined, is key for delivering that customer-first service. “HSO’s structure fosters a culture of empowerment, enabling people at all levels to contribute ideas, take ownership of projects, and collaborate effectively. Everyone takes responsibility. Everyone is reliable. And because that’s so empowering, you’re continually motivated to do more, learn more and go the extra mile. It’s really rewarding.”

At the same time, she values a culture where she is empowered to do well without negatively compromising her work life balance. “I work hard to achieve the very best for my clients and colleagues, but it’s been made crystal clear to me from the start that my health and family life is the priority.”

That culture of trust is really embedded into the organisation – and in such a warm and positive way.

Sanya Chhabra M365 Modern Workplace Architect

Always looking ahead…

Joining HSO’s growing Modern Workplace team is giving Sanya an exciting opportunity to be at the forefront of global digital transformation journeys. And what about the future? It’s simple, if not necessarily easy. Sanya’s goal is to continue developing her skills and offering customers the best tailor-made cloud transformation solutions while growing her dynamic team. We’re looking forward to seeing you soar, Sanya!

why work at hso?

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