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Sanya Chhabra empowers teams to transform themselves digitally

With a passion for tapping into customers’ changing needs and meeting them, Sanya Chhabra empowers modern workplace teams to transform themselves digitally. 

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Sanya Chhabra
M365 Modern Workplace Architect

“I’d had 13 years’ experience working for multinational companies but this was the first time I’d worked in such a truly international environment, where over 40 nationalities come together in a rich blend of perspectives, ideas, and experiences. And that makes for such a stronger, global service offering.”

A passion for connecting across borders and boundaries

Sanya Chhabra is a key player in one of HSO’s fastest-growing cloud transformation teams. As a Modern Workplace Architect, she’s responsible for helping global companies manage all of their essential digital infrastructure and technologies  and people as effectively, efficiently and securely as possible. All during a time of great workplace change, as remote working – and all the data and digital challenges that brings – continues to become the business norm. And she’d only been with HSO for six months when we caught up with her.

Sanya’s HSO story starts back in September 2023 when her husband’s new job saw the couple leave their native India for a new life in Europe. As a Microsoft specialist with 13 years’ experience and a Modern Workplace Architect for six of those years, she wanted the move not only to mark a new, exciting chapter in her family life but also to develop her cross-cultural, problem-solving skills and her customer-first values in an international environment. Enter HSO and its talented global community.

Technical knowhow – and good communication skills

The digital workplace solutions that Sanya recommends to clients empower them to adapt to modern work trends equipped with robust security features, increase productivity, enhance collaboration, and reduce costs. They enable organizations to leverage technology to its fullest potential, driving innovation, productivity, and growth in today's fast-paced business environment.

Not surprisingly, therefore, Sanya’s up to date Microsoft technical proficiency is vital in her role. But, crucially, it’s her ability to explain technical concepts to customers and internal, cross-functional teams in a way that makes sense and lights up their world, which is key for success. Equally important is her ability to build strong relationships across teams and cultures and her start-to-finish project management prowess. Meanwhile, her curiosity for ongoing learning also perfectly matches HSO’s always learning, always evolving culture. And it’s a culture in which Sanya says she thrives.

MK Skopje

Marketing & Communications

Marketing Ops & Lead Management Coordinator (Part-Time Contract)

At HSO, we’re looking for a Marketing Operations & Lead Management Coordinator to support our global marketing and sales efforts by managing the flow of inbound leads from various channels. In this role, you will play a key role in managing the global flow of inbound leads from various channels. You’ll own the lead qualification, follow-up, and routing process, and collaborate closely with Sales and Marketing teams across business units to ensure every opportunity is properly pursued and tracked.  This is a part-time position (16–20 hours/week) for an initial duration of 3–5 months, with the potential to evolve into a full-time role and expand to include special projects as the needs of the Global Marketing Team grow. It’s an excellent opportunity for someone looking to gain hands-on experience at the intersection of sales operations, marketing operations, and Microsoft’s partner ecosystem—while growing alongside a dynamic and scaling team.    About HSO   At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies.  As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions.  Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change.  With ambitious growth plans, both organically and through acquisitions, now is an exciting time to join HSO and shape the future of digital transformation on a global scale.    Key Responsibilities  Own the lead flow process for all inbound leads from Global channels, such as website forms and global campaigns, including initial qualification, follow-up, and routing to business units.  Monitor and manage inbound leads from other sources, such as Microsoft AppSource and Partner Center, ensuring timely follow-up by business units to prevent expiration or decline.   Collaborate with Sales and Marketing teams to accurately track lead outcomes within CRM and improve the lead-handling process.  Assist with marketing operations tasks, including campaign tracking, lead source attribution, basic reporting, and process documentation.  Support cross-functional special projects and evolving operational needs, with opportunities to take on expanded responsibilities as the role grows.  Requirements   Proven experience in software marketing, demand generation, and sales enablement.   Strong administrative and operational skills with deep understanding of lead flow processes and CRM/marketing automation platforms.   Excellent communication, project management, and cross-functional collaboration skills.   Experience with Microsoft Dynamics 365 CRM and Customer Insights - Journeys is a plus.   Experience with AppSource, Partner Center, and Microsoft co-sell programs is a plus.   Bachelor's degree in marketing, business, or related field.  Strong English communication skills.  

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MK Skopje

Customer Success / Support

24/7 Customer Service Engineer

Description Are you a dedicated Customer Service Engineer ready to support global clients around the clock? HSO is seeking a skilled and proactive 24/7 Customer Service Engineer to join our support team. In this role, you will provide technical assistance and issue resolution for Microsoft Dynamics 365 solutions, ensuring continuous service availability and customer satisfaction. You will work in a rotating shift schedule to deliver high-quality support across multiple time zones. About HSO  At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change. Responsibilities  Provide timely and effective responses to client issues, ensuring concerns are addressed with urgency and care.  Demonstrate empathy and professionalism to assure customers their challenges are being taken seriously.  Deliver and support international implementations of Microsoft Dynamics 365 Finance & Operations (formerly AX).  Provide business and application consulting services to clients across various industries.  Design and develop high-quality, scalable, and sustainable solutions tailored to client needs.  Meet and exceed customer expectations through strong business acumen, technical expertise, and professional conduct.  Identify potential risks in projects and proactively mitigate or communicate them as needed.  Maintain clear and consistent communication with stakeholders through formal and informal updates.  Represent HSO Global Services with integrity, professionalism, and a positive attitude at all times.  Proactively advise clients on industry best practices to enhance business performance.  Work in a rotating three-shift schedule (day, evening, and night) to ensure uninterrupted 24/7 support across global time zones. Requirements University degree in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering, Management, Computer Science, Information Science, or a related field.  Strong desire to learn and grow professionally.  Self-motivated with a drive to challenge yourself and improve continuously.  Experience with ERP systems, preferably Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX (a plus).  Proven ability to communicate effectively across all levels of an organization in customer-facing roles.  Solid understanding of business requirement analysis, process mapping, modeling, and documentation.  Exposure to pre-sales activities is an advantage.  Excellent command of professional English, both written and verbal.  Willingness and ability to work in a rotating shift schedule.  Benefits   Competitive Compensation and Bonus Package: Receive a competitive salary aligned with your experience and a performance-based bonus to recognize your achievements and contributions;  Private Healthcare Insurance: Your health and well-being are important to us. Enjoy comprehensive private healthcare coverage to ensure your well-being and access to high-quality medical care when needed;   Hybrid Work Environment: Benefit from a flexible hybrid work model that allows you to balance time between the office and home, optimizing productivity and work-life harmony; Innovative Office and Inspiring Culture: Thrive in our vibrant, centrally located office, equipped with cutting-edge technology to enhance your workday. Enjoy a positive workplace culture that fosters collaboration, creativity, and continuous professional development; International Teams and High-Scale Projects: Collaborate with international teams on large-scale projects for leading corporations, gaining valuable experience and advancing your career;  Connect, Grow, and Develop: Engage in our Tech Updates sessions and informal team events that build a strong sense of community and make work enjoyable. Plus, take advantage of comprehensive learning and development opportunities, including access to the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your professional growth and certification goals; Sports Subscription: Keep active and energized with our Sportmaster subscription, offering you access to top-notch fitness facilities and activities to support your health and well-being; Vacation Days: Recharge and unwind with 23 days of vacation, giving you ample time to relax and pursue your passions outside of work;  

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NL Amsterdam

Low code (e.g. Power Platform, OutSystems)

Xurrent Application Administrator

At HSO, we’re on a mission to empower our teams with smart, scalable systems that help us serve our clients better and faster. As our new Xurrent Application Administrator, you’ll become a key member of our Business Systems team, working at the heart of a major transformation. Xurrent (4me) is our new internal service management platform, designed to streamline operations and elevate the support we provide to our clients.  In this role, you won’t just be maintaining a system—you’ll be shaping how over 300 colleagues in our Managed Services team interact with it daily. You’ll work closely with business stakeholders to tailor the platform to real-world needs, ensuring it evolves in step with our services. With a high degree of autonomy, you’ll have the opportunity to take ownership of the platform and play a central role in how effectively we deliver value to our clients.  As a Xurrent Application Administrator at HSO, you will play a pivotal role in our dedicated IT team and responsible for configuring and maintaining the Xurrent Service Management Platform. You will collaborate with business owners to implement new services and ensure up-to-date documentation and training for users.  Your key responsibilities and tasks in this role will include:  User and Role Management: Oversee the creation, modification, and management of user accounts and roles to ensure secure and efficient access control.  Service Management Configuration: Design, configure, and optimize service management processes and workflows to enhance operational efficiency.  Automation: Develop and implement automations to streamline repetitive tasks and improve system performance.  CMDB Management: Set up, maintain, and manage the Configuration Management Database (CMDB) to ensure accurate and up-to-date asset information.  Self-Service Portals: Create and manage intuitive self-service customer portals to enhance user experience and reduce support workload.  Requirements Experience with Service Management (e.g., ITIL, USM) and related processes is essential.  Proven track record of working in a SIAM (Service Integration and Management) environment Ability to manage multiple service providers and integrate their services into a cohesive and efficient service management system. Ability to translate business needs into technical solutions.  Affinity with IT and experience in configuring web applications. Previous working experience with the Xurrent (4me) platform is preferred Analytical, eager to learn, and a team player.  Benefits About HSO:We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 30 offices across the Americas, Europe, Australia and Asia.  Why Choose HSO? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents and ambitions. Fun and success You work in a professional and pleasant working environment with colleagues ready to help each other because success cannot be achieved without cooperation and pleasure! Freedom and responsibility You get a lot of freedom and flexibility to organise your workdays, especially to shape your career. Do you want to be part of a fast-growing company and work with many international colleagues? Then you can apply immediately!  #LI-DI  

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Agile, autonomous, open, entrepreneurial

Sanya is passionate about tuning into clients’ needs and giving them the best technical solution that all-important competitive edge, whatever that might be. She believes HSO’s entrepreurial, transparent,  and flat structure, where decision-making is decentralized and communication channels are streamlined, is key for delivering that customer-first service. “HSO’s structure fosters a culture of empowerment, enabling people at all levels to contribute ideas, take ownership of projects, and collaborate effectively. Everyone takes responsibility. Everyone is reliable. And because that’s so empowering, you’re continually motivated to do more, learn more and go the extra mile. It’s really rewarding.”

At the same time, she values a culture where she is empowered to do well without negatively compromising her work life balance. “I work hard to achieve the very best for my clients and colleagues, but it’s been made crystal clear to me from the start that my health and family life is the priority.”

That culture of trust is really embedded into the organisation – and in such a warm and positive way.

Sanya Chhabra M365 Modern Workplace Architect

Always looking ahead…

Joining HSO’s growing Modern Workplace team is giving Sanya an exciting opportunity to be at the forefront of global digital transformation journeys. And what about the future? It’s simple, if not necessarily easy. Sanya’s goal is to continue developing her skills and offering customers the best tailor-made cloud transformation solutions while growing her dynamic team. We’re looking forward to seeing you soar, Sanya!

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