Why HSO for Microsoft Dynamics Application Management?
Application Lifecycle Management and Support Services for Microsoft Dynamics 365
Local and global organizations running Dynamics 365, we have you covered!
Implementations are only a step in the overall process of application ownership and adoption. ERP and CRM applications need support, monitoring and upgrades. Down the street or around the world, HSO's Application Lifecycle Management for Dynamics 365 is here for you.
We support companies looking for:
- Global Support & Managed Services
- Tailored Application Management Services
Whether you’re still using Dynamics AX, or in the cloud with Microsoft Dynamics 365, our team wants to support your business as an extension of your IT department and in some cases, your strategy team.
Microsoft platform solutions we support:
- Dynamics 365 with Application Lifecycle Management (ALM)
- Microsoft 365
- Power Platform
- Microsoft Azure cloud computing, Integration, Data & AI (Azure Managed Services)
Run & Optimize
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Deep industry knowledge
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Experience with global operations
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Comprehensive team of experts
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Proactive strategy
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100% dedicated to Microsoft
Application Lifecycle Management & Support Services for Dynamics 365
Managing increasingly complex systems and applications is a heavy burden for your in-house IT resources. HSO can help by providing that support to you locally. HSO offers application lifecycle management & support of your Dynamics systems; providing you opportunity to continually realize the value from your Dynamics ERP, Dynamics CRM and Data & AI investments.
Various options to fit your goals and budget
- Service desk 8-6 ET with scheduled, off-hour emergency support 24/7 available
- Monitoring of your most critical business processes, systems and platform
- Custom development, one-version upgrades, and enhancements
- Test automation
- Coaching and insights, to ensure user adoption
- Regular communication keeping you informed of the latest developments
24/7 Global Support
With the addition of 24/7 Global Support, your organization would also benefit from:
- A single point of contact allowing seamless knowledge transfer and transition
- Global Service Desks allowing 24/7, first-tier support of your business applications, systems and platform
Service Levels
Tailored Microsoft Dynamics Application Management
Every industry and every business has a unique set of needs – your Application Lifecycle Management should not be a one-size-fits-all experience. We have put together four offerings that allow your business to use our Services as it makes most sense to your needs. We offer three levels of support:
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Essential365
Essential is the entry Success Plan we offer for customers who are able to manage the Microsoft platform with their own IT competence Center. Your own team ensures the continuity of the platform with their monitoring services and provides you with alerts that alert you to critical situations in your application landscape and business processes. With the Essential Plan you can continuously rely on HSO as a partner for 3rd-line support and resource capacity.
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Advanced365
This plan provides proactive monitoring services and value through specialized (shared) Customer Industry teams (1:N), ISV partner support, business process monitoring, the option for 24/7 support and resolution times for business-critical support, plus everything in the Essential Success Plan. This plan is useful if you are not able to support the full environment and/or Microsoft business applications by yourself.
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Enterprise365
In our highest level of support plan, we deliver continuous improvement with a dedicated Customer Industry team (1:1). We deliver services based on DevOps to innovate and improve your Microsoft business application(s) and Azure environment. This Enterprise plan adds to the benefits of the Essential and Advanced plans and includes on top of that the fastest resolution times and standard innovation workshops for One Version support.
“When new products are coming, HSO knows Microsoft at a higher level and keeps us aware, which helps ensure we are prepared for updates and can take advantage of new functionality.”
We support you and the way you do business
HSO is recognized as a Microsoft Azure Expert MSP (Managed Service Provider), which means we have proven expertise realizing successful solutions in the Microsoft Cloud, delivered by our highly skilled employees.
As your managed services partner, HSO offers extensive expertise in managing and optimizing the entire Microsoft stack. From modern workplaces to Azure cloud resources, integrations, cloud-based data platforms, ERP, and CRM - HSO optimizes your complete Microsoft environment with 24/7 proactive monitoring and support.
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On Managed Services, DevOps and Application Management