Managed Power Platform: Governed, Scalable, and Always Under Control 

Application Lifecycle Management is the discipline that separates mature Power Platform operations from ones that treat "deploy to production" as a test. 

HSO implements and manages a full solution-based ALM model, with CI/CD pipelines built in Azure DevOps or GitHub depending on your existing toolchain. This integrates directly with HSO's broader Run & Optimize services across your Microsoft landscape. 

This covers the complete release lifecycle: 

• Pipeline-driven deployments: solutions promoted through DEV → TEST → PROD environments via automated pipelines, with approval gates and change records 
• Early Access and preview testing: Microsoft wave releases validated in non-production environments before they reach business users 
• Regression testing: business-critical apps and flows tested before every release to catch breaking changes before they reach production 
• Documentation and rollback: every deployment documented, every release reversible 

HSO designs and maintains a complete environment architecture for your organization, whether you operate a single-entity DEV/TEST/PROD structure or a more complex multi-OpCo setup with isolated business units. This approach draws on our Power Platform Adoption Framework, developed from hundreds of enterprise deployments. 

What this covers in practice:

• Environment design: purpose, naming conventions, isolation rules, and lifecycle management for development, test, and production environments
• Multi-OpCo support: separate environment layers per operating company, with centralized governance across all
• Managed Environments governance: enabling Microsoft's Managed Environments feature to enforce premium controls at scale
• DLP policy management: data loss prevention policies set and maintained per business unit or data sensitivity level, so connectors never access data they shouldn't

Most Power Platform environments are created reactively. HSO designs them intentionally and keeps them aligned as the organization evolves.

HSO manages the full security posture of your Power Platform environment, including: 

• Roles and access management: service principals, security groups, and environment permissions maintained on a least-privilege model
• Conditional access alignment: Power Platform security integrated with your existing Azure AD conditional access policies
• Regular access reviews: scheduled reviews to identify and remove excessive permissions before they become audit findings
• Audit log configuration: logging enabled, retained, and structured to support internal reviews and external compliance requirements
• Criticality classification: apps and flows categorized by business impact, so incident response and change controls are proportionate to risk

When auditors ask questions, your Power Platform environment gives clear answers.

HSO monitors your Power Platform environment continuously, combining technical health monitoring with business process awareness. When something goes wrong (or is about to), the team knows before it becomes an incident. 

The monitoring scope includes: 

• Dataverse storage and capacity: tracked against thresholds with proactive alerts before limits are reached 
• API consumption monitoring: usage trends tracked to identify throttling risks and reduce surprise overages 
• Performance incidents and error triage: flow failures, app errors, and integration exceptions identified and prioritized by business impact 
• Dependency monitoring: cross-system integrations watched for degradation, so a third-party connector issue doesn't take down a business process silently 
• Root cause analysis: every significant incident documented with cause, resolution, and corrective action to prevent recurrence 

HSO maintains a live asset register across your Power Platform environments, with regular analysis to identify what's active, what's abandoned, and what's creating risk. 

The catalog management service includes:

• Maintained asset register: current inventory of all apps and flows across all environments, with owners, purposes, and last-used dates
• Identification of unused, redundant, or non-compliant assets: flagged for remediation before they become governance or security issues
• Quarterly cleanup cycles: scheduled reviews to decommission or archive assets that no longer serve a business purpose
• Business impact scoring: each asset rated by operational criticality, so incident prioritization and change controls reflect actual business risk

A clean platform is a faster, cheaper, and more secure platform.

Power Platform licensing is complex, and most organizations are over-licensed in some areas and under-licensed in others. 

HSO monitors and optimizes your license and capacity consumption as a continuous service, not a one-time review. The cost management service covers: 

• License usage analysis: Dynamics 365, Power Apps, and Power Automate licenses reviewed against actual consumption to identify rationalization opportunities 
• Capacity consumption forecasting: Dataverse storage and API usage projected forward so capacity decisions are planned, not reactive 
• Rationalization and consolidation recommendations: concrete, actionable guidance on where to reduce, consolidate, or reassign licenses to reduce total cost without constraining operations