Common Industry Challenges
Our proven methodology for implementing D365 and Power Platform enables our customers to overcome obstacles and realize business impact.
Build & Implement
Dynamics 365 and Power Platform as the Foundation for Continuous Improvement
Industry-tailored Solutions that Accelerate Growth
Successful transformation projects are all about realizing benefit while managing risk. Whether you're rolling out ERP for global operations or automating critical CRM workflows with Power Platform and AI, you have to think beyond the technology.
At HSO, we implement Microsoft Dynamics 365 solutions and Power Platform with a focus on speed, scale, and sustainable ROI. Building on our data-driven strategy, we take the best of waterfall, agile, and DevOps methodologies to deploy templated, industry-ready solutions— no matter what borders your business crosses.
Grounded in top to bottom change management, our solutions empower your team with streamlined maintenance and a continuous improvement ethos, ensuring the technology keeps delivering for you and your customers in the long term.
This is where strategy becomes impact.
Breakdown in customer engagement flow
Rigid legacy systems blocking innovation
Complex global operations lacking standardization
Disconnected tools and manual workarounds
Difficulty proving ROI during transformation
Pressure to adopt AI and improve insights quickly
The HSO Navigate Approach
- 1
Discover your Business Vision
• Align with industry-specific transformation goals
• Establish KPIs for each business function, from finance to field service— and everything in between - 2
Define the Right Implementation Approach
• Unify data sources before deployment to inform decisions and reduce risk
• Combine the best of Agile, Waterfall and DevOps into our hybrid Navigate methodology that delivers results fast and drives continuous improvement - 3
Design & Develop Based on Your Needs
• Choose a Template Blueprint and Rollout strategy matched to your business model (centralized, decentralized, hybrid)
• Leverage security best practices and expert advice with HSO as your Microsoft FastTrack certified partner - 4
Deliver Implementation with Speed and Precision
• Front-load ROI by leveraging your data-driven foundation
• Use prebuilt industry models and accelerators to reduce complexity - 5
Deploy with Change Management Support for Lasting Adoption
• Secure top-level commitment and regional alignment
• Embed continuous improvement & optimization into delivery plan - 6
Operate and Scale Across Services
• Improve customer experience through field & customer service tools
• Ensure long-term success with integrated maintenance protocols and access to managed services
• Drive insights with intuitive Sales and Marketing apps
• Enhance productivity and decisions with AI - 7
Ensure Global Consistency, Local Flexibility
• Leverage our proven global template strategy, with localized adaptations
• Delivered seamlessly through HSO’s one-team, one-contract approach
A Platform for Every Business Function, in Every Industry
- Improve Customer Experience – Field & customer service
- Grow Your Business with Insights – Sales & Customer Insights
- Harmonize and Optimize Finance – Dynamics 365 Finance
- Build a Resilient Supply Chain – Dynamics 365 Supply Chain
- Achieve Last-Mile Digital Transformation – Power Platform & Low code development
- Enhance Productivity and Transform Your Business – AI
- Unlock Insights for Better Decision-Making – Data & analytics
Boost your Bottom Line and Reach Business Objectives
- Seamlessly turn leads into sales and manage field services with Dynamics 365 Customer Engagement
- Reduce manual processes and reporting overhead
- Go live with your new ERP in a fraction of the time
- Promote user adoption and faster ROI through proactive change management
- Drive process efficiency with a platform that promotes AI-adoption
Customer Case
MicroMetl | US | Manufacturing
End-to-end synergy, from real-time data insights to Customer Experience
HSO helped MicroMetl modernize its manufacturing operations by implementing Microsoft Dynamics 365 and Power Platform, resulting in real-time visibility, improved customer experience, and a scalable data foundation. Together, we got to go-live faster by concurrently implementing Dynamics 365 ERP and CE across multiple locations.
What set HSO apart for us is being able to not only do the finance and operations portion of the ERP project, but to also bring in the data analytics, customer experience, and really tie all three of those major projects together simultaneously.
Ready to build a smarter, more scalable business platform?
Book an exploration call with one of our platform implementation experts and learn in 30 minutes how we give your business the legs to outpace the competition. Discover how we can tailor Dynamics 365 and Power Platform solutions to meet your unique business needs, and gain insights into optimizing your operations, enhancing customer engagement, and driving sustainable growth.
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Resources and Customer Cases
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Ready to build a smarter, more scalable business platform?
Book an exploration call with one of our platform implementation experts and learn in 30 minutes how we give your business the legs to outpace the competition.
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Your journey doesn't end here. Be sure to also explore how the Plan & Design and Run & Optimize phases can are essential in your business transformation goals.