On Demand: Optimize the Customer Journey with Copilot in Dynamics 365

Learn how Copilot transforms the way you engage with your customers, from marketing, sales, to customer service and field service.

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Watch Copilot in Dynamics 365 in practice

This webinar takes you through the customer journey of Kate and her coffee machine. You will see how Copilot in Dynamics 365 helps teams become more effective, increasing customer engagement and satisfaction.

More on Copilot and AI in Dynamics 365

If you have requested access to the on-demand webinar, you will receive a link to the complete presentation including links to other video content.

In short: Copilot in Dynamics 365 is an AI-powered tool that helps you create and manage customer journeys using natural language. Copilot assists with content creation, conversation summarization, and task automation, so your teams can deliver personalized and efficient service to your customers across different channels and stages.

Copilot transforms the way you engage with your customers, from marketing, sales, to customer service and field service.

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On Copilot in Dynamics 365

Accelerate your Customer Service with Copilot and AI

Many organizations’ support and service teams face the challenge of meeting rising customer expectations, demanding faster and better service and solutions. Generative AI, such as Microsoft Copilot, can offer a breakthrough in Customer Service.

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