Industries
- Manufacturing
  Manufacturing
  The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
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  Discrete Manufacturing
  Life Sciences
  Process Manufacturing
- Financial Services
  Financial Services
  How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
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  Asset Management
  Banks
  Credit Unions
  Insurance
  Private Equity
  Wealth Management
- Professional Services
  Professional Services
  People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
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  Architecture and Engineering
  Construction
  Legal
  Consulting
  Accounting
  Software and Technology
- Retail
  Retail
  We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
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  Retail
  Distribution
- Public Sector
  Public Sector
  HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
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  Central and State Government
  Federal Government
  Local Government
  Housing
  Police-Law Enforcement
- Non-Profit
  Non-Profit
  We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
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  Associations - Memberships
  Charity
  NGO
Knowledge
Our capabilities
- What we do
  What we do
  HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
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  Plan & design
  Build & implement
  Run & optimize
  Global deployments
- Business Applications
  Business Applications
  Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
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  Commerce
  Customer Data Platform
  Customer Insights
  Customer Service
  Field Service
  Finance
  Fundraising & Engagement
  Human Resources
  Sales
  Supply Chain
- Cloud Services
  Cloud Services
  HSO has a proven track record in supporting our customers in their cloud journey. With your business in mind, we offer a comprehensive suite of services to help you gain value from the cloud.
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  Cloud Strategy & Architecture
  Cloud Integration
  Cloud Infrastructure & Security
  Low Code Development
  Managed Cloud Services
  Modern Workplace
- Data & AI
  Data & AI
  We help customers build an operational and future-proof data platform, ready to realize business value from AI and machine learning technologies.
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  Artificial Intelligence
  Data & Analytics
- Industry Offerings
  Industry Offerings
  HSO builds products to fill gaps in Microsoft Dynamics 365 and offers new business applications, improved processes, and industry-driven best practices to assist our clients in becoming digital leaders in their industry.
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  Manufacturing
  Financial services
  Professional services
  Retail
  Public sector
  Non-Profit
  Cross-industry
Why HSO

On Demand: Optimize the Customer Journey with Copilot in Dynamics 365

Learn how Copilot transforms the way you engage with your customers, from marketing, sales, to customer service and field service.

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Watch Copilot in Dynamics 365 in practice

This webinar takes you through the customer journey of Kate and her coffee machine. You will see how Copilot in Dynamics 365 helps teams become more effective, increasing customer engagement and satisfaction.

More on Copilot and AI in Dynamics 365

If you have requested access to the on-demand webinar, you will receive a link to the complete presentation including links to other video content.

In short: Copilot in Dynamics 365 is an AI-powered tool that helps you create and manage customer journeys using natural language. Copilot assists with content creation, conversation summarization, and task automation, so your teams can deliver personalized and efficient service to your customers across different channels and stages.

Copilot transforms the way you engage with your customers, from marketing, sales, to customer service and field service.

Learn more

On Copilot in Dynamics 365

Accelerate your Customer Service with Copilot and AI

Many organizations’ support and service teams face the challenge of meeting rising customer expectations, demanding faster and better service and solutions. Generative AI, such as Microsoft Copilot, can offer a breakthrough in Customer Service.

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