Oldham Council’s journey to gain a single view of the resident
Oldham Council On-Demand Session – Resident View Demo
See how to create a single, connected view of the resident
What if your teams could see more than just an individual case, claim or complaint? In this on-demand session, Oldham Council shares its journey towards a more joined-up view of the resident — bringing together interactions, documents, service history and supporting information in one place to help staff respond faster, coordinate better and make more informed decisions.
Built on familiar Microsoft technology, the approach shown in the webinar is designed to help councils improve visibility across services, manage information securely, and support processes such as FOI and SAR more effectively. If you want to explore what this could look like in your own environment, request a personalised demo.
Why watch this on demand?
How a single resident record can bring together contact details, case history, documents, relationships and service interactions in one place.
How councils can manage sensitive data securely using role-based access and redaction controls.
How connected workflows can support FOI and information governance processes with clearer tracking, reminders and response management.
How reusable modules can be adapted over time across different services and council needs.
How AI and Copilot can help teams find previous answers, reduce duplication and support faster responses.
Catch up on the session to see how Oldham Council is working towards a joined-up resident view and how connected data can support earlier intervention, better coordination and more effective service delivery.
Then, if you’d like to explore the approach in more detail, request a demo with our team to discuss your priorities, systems and next steps.
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Request a demo
Interested in creating a more connected view of the resident in your organisation? Fill in the form to request a demo and see how this approach could support your teams, services and information governance goals.