Watch On-Demand
On-Demand: Florida Government Innovation Workshop 2025 - Morning Sessions
Modernizing Public Sector Workloads with Microsoft Business Applications
If you missed the live event, the morning sessions are now available on demand.
This half-day session—designed for executive and strategic decision-makers across Florida state agencies—highlights how Microsoft technologies, delivered in partnership with HSO, can help you modernize operations, improve service delivery, and lay the groundwork for responsible AI adoption.
You’ll hear from HSO, Microsoft, and directly from Florida government peers as they walk through potential applications of Microsoft Dynamics 365 and Power Platform to solve longstanding challenges—from IT service management to legal operations to licensing and permitting.
Please note: This content is intended for internal use only. Do not distribute externally.
Topics Include:
- Welcome & Introduction
Dawn Miller, Strategic Director, Florida at Microsoft
A brief overview of the day and how the sessions are designed to support Florida’s government modernization efforts. - IT Service Management (ITSM)
Derek Renton, Account Executive at Provance Technologies
Explore how AI-powered ITSM—built for Microsoft platforms—can help agencies improve internal service delivery, increase responsiveness, and reduce manual effort. - Legal Case and Matter Management
Tony Zhang, Enterprise Architect at HSO
See how legal departments in government can rethink how work gets done—streamlining intake, automating processes, and improving visibility using Microsoft Business Applications. - Licensing and Permitting Modernization
Joy Cai, Senior Cloud Solutions Architect, and Eric Brown, CIO — Florida Department of Agriculture and Consumer Services (FDACS)
Learn how FDACS is leading the way in modernizing licensing and permitting—creating a more efficient, transparent, and citizen-friendly process on a unified Microsoft platform.
Explore How Florida is Strengthening Public Services
See how Florida agencies are working with HSO and Microsoft to modernize operations—from licensing and permitting to citizen engagement and case management.
Contact Us
Have questions or want to explore what’s possible for your agency? We’d love to connect.