Meet the Team
On-Demand: Microsoft AI Business Solutions Day for Georgia Government
Watch the on‑demand recording to see how Georgia state and local teams can apply Copilot Studio, AI Builder, AI agents (agentic AI), and Azure AI to improve digital services, contact centers, and back‑office work.
About the On-Demand Event: Move from Idea → Action with Microsoft AI
Couldn’t join us in Atlanta? Watch the on‑demand recording of Microsoft AI Business Solutions Day for Georgia Government (Feb 24, 2026). In this practical session, Microsoft and HSO highlight real‑world scenarios for Georgia state and local government—showing how Copilot Studio, AI Builder, AI agents (agentic AI), and Azure AI can improve digital service delivery, strengthen the contact center, and streamline back‑office work—using clear guardrails and reusable patterns to accelerate outcomes.
What You’ll See
- Website assistants (Copilot Studio) grounded in approved content, with clean escalation to staff.
- Document intelligence (AI Builder / Azure AI) to turn high-volume forms and paperwork into structured data faster.
- Agentic AI patterns that extend processes without adding staff burden—what’s realistic, what’s reusable, and how to scale.
- Contact center augmentation: agent assist, smart handoffs, and actionable service insights—plus how these patterns support emergency response scenarios.
Who Should Watch
Leaders and builders across Georgia state and local government—program & operations, IT/architecture, contact center/service leaders, and developers using (or expanding) Power Platform and exploring AI agents.
Why Tune In
- See proven, reusable patterns for web self-service, document automation, and AI-assisted service (without rebuilding everything from scratch).
- Learn a practical “when to use what” lens across Copilot Studio, AI Builder, AI agents, and Azure AI—with added emphasis on agentic AI for government.
- Hear candid guidance—what works, what to avoid, and how to build comfort and governance even when adoption is early.
- For contact center teams: HSO is a participant in Microsoft’s Contact Center Acceleration Program, strengthening delivery rigor and execution.
Alexander Bartnesky | Senior Account Executive | HSO US
Tony Zhang | Enterprise Architect | HSO US
Jeff Davis | Senior Solutions Engineer | Microsoft
Gradey Caldwell | Sr. Client Executive/Account Director, Georgia | Microsoft
Aracelis Caraballo | Director of Technical Strategy, US SLED South Atlantic | Microsoft
John Parker | Senior Production Engineer | Microsoft
Derek Renton | Account Executive | Provance Technologies
Questions? Contact Us
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