Dynamics 365 Customer Service

Unlock the Power of Customer Engagement to Transform Customer Experiences and empower Agents with AI-Driven Resolution

Utilizing artificial intelligence and automation, Microsoft Dynamics Customer Service optimizes support processes, allowing businesses to efficiently handle high volumes of inquiries while maintaining service quality. By gaining valuable insights from customer data, companies can proactively identify and address potential issues, strengthening customer loyalty and satisfaction.

Whether it's through self-service portals, omnichannel support, or proactive outreach, Microsoft Dynamics Customer Service equips businesses with the tools they need to build lasting customer relationships and elevate their customer support to new heights. Use D365 Customer Service to:

  • Streamline customer support operations for increased efficiency and productivity.
  • Provide a centralized view of customer interactions and data for better insights and personalized service.
  • Utilize artificial intelligence and automation to optimize support processes and reduce response times.
  • Enable proactive issue identification and resolution, leading to improved customer satisfaction and loyalty.
  • Offer self-service portals and omnichannel support options to meet customers' diverse needs and preferences.

Give your agents the tools they need

Copilot transforms the way your Customer Service teams work

Microsoft Dynamics 365 Copilot accelerates the productivity of your customer service teams, helping them to become more efficient and effective. For example, Copilot provides agents with automatically generated responses and summaries and is able to automate repetitive tasks. Dive into our resources and start today!

Save agents' time by using generative AI to search for relevant and accurate information on trusted websites and internal documents, including previously resolved issues and knowledge articles.

  • Copilot
  • Real-time insights
  • Case management
  • Collaboration
  • Agent desktop
  • Intelligent routing

Why HSO?

These customers chose Dynamics 365 Customer Service

Research by Forrester, 2022*

Empower agents to close cases faster and decrease backlogs

Enable scale through automation of repeatable tasks and resolve customer needs quickly and easily with intelligent self-service.

HSO Products & Services

Enrich your Dynamics 365 Business Applications

HSO offers cross-industry Cloud Services and Industry Products and Apps to complete your application platform. Based on best-practices and deep industry knowledge and expertise.

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