Why HSO?
These customers chose Dynamics 365 Customer Service
The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
HSO has a proven track record in supporting our customers in their cloud journey. With your business in mind, we offer a comprehensive suite of services to help you gain value from the cloud.
HSO builds products to fill gaps in Microsoft Dynamics 365 and offers new business applications, improved processes, and industry-driven best practices to assist our clients in becoming digital leaders in their industry.
Dynamics 365 Customer Service
Unlock the Power of Customer Engagement to Transform Customer Experiences and empower Agents with AI-Driven Resolution
Utilizing artificial intelligence and automation, Microsoft Dynamics Customer Service optimizes support processes, allowing businesses to efficiently handle high volumes of inquiries while maintaining service quality. By gaining valuable insights from customer data, companies can proactively identify and address potential issues, strengthening customer loyalty and satisfaction. Whether it's through self-service portals, omnichannel support, or proactive outreach, Microsoft Dynamics Customer Service equips businesses with the tools they need to build lasting customer relationships and elevate their customer support to new heights. Use D365 Customer Service to:
Save agents' time by using generative AI to search for relevant and accurate information on trusted websites and internal documents, including previously resolved issues and knowledge articles.
Help customers get answers quickly with AI-powered virtual agents and knowledge base portals
Cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs.
Connect with customers on their preferred channel and deliver consistent experiences.
Recognize and quickly connect with customers to personalize and secure interactions.
Why HSO?
These customers chose Dynamics 365 Customer Service
Empower agents to close cases faster and decrease backlogs
80%
73%
50%
HSO Products & Services
Enrich your Dynamics 365 Business Applications
HSO offers cross-industry Cloud Services and Industry Products and Apps to complete your application platform. Based on best-practices and deep industry knowledge and expertise.
Read more on Dynamics 365 Customer Service
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