Dynamics 365 Customer Service

Unlock the Power of Customer Engagement to Transform Customer Experiences and empower Agents with AI-Driven Resolution

What is Dynamics 365 Customer Service?

Utilizing artificial intelligence and automation, Microsoft Dynamics Customer Service optimizes support processes, allowing businesses to efficiently handle high volumes of inquiries while maintaining service quality. By gaining valuable insights from customer data, companies can proactively identify and address potential issues, strengthening customer loyalty and satisfaction.

Whether it's through self-service portals, omnichannel support, or proactive outreach, Microsoft Dynamics Customer Service equips businesses with the tools they need to build lasting customer relationships and elevate their customer support to new heights.

What are the benefits of Dynamics 365 Customer Service?

Use D365 Customer Service from Microsoft to:

  • Streamline customer support operations for increased efficiency and productivity.
  • Provide a centralized view of customer interactions and data for better insights and personalized service.
  • Utilize artificial intelligence and automation to optimize support processes and reduce response times.
  • Enable proactive issue identification and resolution, leading to improved customer satisfaction and loyalty.
  • Offer self-service portals and omnichannel support options to meet customers' diverse needs and preferences.

Transform the way your agents work

How does Copilot in Dynamics 365 Customer Service work?

Copilot in Dynamics 365 accelerates the productivity of your customer service teams, helping them to become more efficient and effective. For example, Copilot provides agents with automatically generated responses and summaries and can automate repetitive tasks. Dive into our resources and start today!

Watch the video: Copilot in Dynamics 365 Customer Service

In this video you discover Copilot in Dynamics 365 Customer Service. Learn how Generative AI can accelerate case resolution and improve agent productivity. For example, agents can close cases faster and decrease backlogs.

Increase productivity

Save agents' time by using generative AI to search for relevant and accurate information on trusted websites and internal documents, including previously resolved issues and knowledge articles.

  • Copilot
  • Real-time insights
  • Case management
  • Collaboration
  • Agent desktop
  • Intelligent routing

Why HSO?

These customers chose Dynamics 365 Customer Service

Research by Forrester, 2022*

What's the ROI of D365 Customer Service?

HSO Products & Services

Enrich your Dynamics 365 Business Applications

HSO offers cross-industry Cloud Services and Industry Products and Apps to complete your application platform. Based on best-practices and deep industry knowledge and expertise.

Contact our D365 Customer Service Teams

Would you like to learn more about the opportunities of Dynamics 365 Customer Service? Please fill in the form and our customer service and CRM experts are ready to connect for more information or a demo.

By using this form you agree to the storage and processing of the data you provide, as indicated in our privacy policy. You can unsubscribe from sent messages at any time. Please review our privacy policy for more information on how to unsubscribe, our privacy practices and how we are committed to protecting and respecting your privacy.

Read more on Dynamics 365 Customer Service.